JP6911706B2 - Power outage response support system - Google Patents

Description

The present invention relates to a power outage response support system that supports a response when a customer contacts a power outage, and in particular, supports the response of a receptionist who has been contacted by the customer, and also visits the site. It is related to the system to support the response of the worker who repairs the trouble.

Conventionally, regarding the response to power outage (breakdown) repair, when a customer requests a power outage (breakdown), the receptionist accepts the power outage (breakdown) and the worker receives the request from the receptionist. Visits the site to carry out repairs.
At this time, the receptionist hears from the customer about the power outage status and the usage status in the event of a power outage, but in some cases it is not possible to identify the location of the failure unless the worker visits the site and measures the current and voltage. However, since there is only power outage information obtained from consumers, even if the customer can operate the breaker, there is a possibility that there is a failure point on the power supply side of the smart meter, so request the breaker operation. There was an inconvenience that it was difficult.

Therefore, in recent years, in order to measure the power consumption of each consumer in the distribution system, the power consumption data representing the power usage of each customer is transmitted to a distant monitoring station or the like via a communication network. In view of the widespread installation of smart meters that enable this, a system has been proposed that can accurately detect power outages in distribution lines and grasp power outages in distribution line transformers using this smart meter. (See Patent Document 1).
This is because the power of the smart meter is lost by identifying the smart meter whose power data has not been updated in the computer that processes the power data representing the power usage measured by the smart meter at predetermined time intervals. It is intended to judge that there is.

Japanese Unexamined Patent Publication No. 2014-150640

However, whether or not the power data is updated is accepted, for example, when the smart meter transmits the power amount data every 30 minutes, it takes about 30 minutes to determine whether or not the power data is updated. When a person receives a request for a power outage (failure) from a consumer, it may not be possible to promptly determine the state of the failure.
For this reason, when a customer requests a power outage (malfunction), there is a concern that the customer's response may be delayed because it is not possible to promptly arrange for a breaker operation or a worker. NS.

The present invention has been made in view of such circumstances, and when a customer requests a power outage (malfunction), it is possible to promptly and appropriately respond to the customer, and work. The main issue is to provide a power outage response support system that can contribute to appropriate and prompt repairs even when requesting a person to repair a failure.

In order to achieve the above problems, the power failure response support system according to the present invention is
A smart meter as an electric power meter installed in each customer,
A smart meter operation management system that is connected to the smart meter of each customer via a communication network and collects and manages data on the smart meter.
A customer center that responds to customer requests,
A customer offer management system that manages offers from customers,
With
The customer offer management system is
When information that identifies a customer is received via the terminal of the customer center and a request for creating a failure slip is received, the smart meter operation management system is requested to acquire the current value information of the corresponding customer's smart meter. Current value information acquisition request means and
When the current value information acquired from the smart meter is received from the smart meter operation management system based on the request of the current value information acquisition requesting means, the terminal of the customer center is to display the current value information on the terminal of the customer center. Current value information transmission means to be sent to
When the acceptance of the failure is confirmed via the terminal of the customer center, the received current value information is printed on the failure slip and the trouble slip is stored in the construction arrangement database accessible to the operator. Voting means and
A construction arrangement means for transmitting a notification of construction arrangements together with the received current value information to a terminal carried by the worker, and
It is characterized by having.

Therefore, when a customer requests a power outage at the customer center, the receptionist identifies the customer via the terminal of the customer center and requests the creation of a failure slip. Request the smart meter operation management system to acquire the current value information of the corresponding customer's smart meter by the value information acquisition request means. In response to this, the smart meter operation management system acquires the current value information from the corresponding customer's smart meter and transmits the current value information to the customer offer management system. Then, the customer offer management system transmits the received current value information to the terminal of the customer center so as to be displayed on the terminal of the customer center by the current value information transmitting means. As a result, the current value information of the smart meter of the corresponding customer is displayed on the terminal of the customer center, and it is possible to respond to the accepting customer while looking at the current value information.

For example, if the voltage and current values in the current value information are zero or an error display, it can be determined that there is a failure point (power failure cause location) on the power supply side from the smart meter, so the customer is requested to operate the breaker. If it can be confirmed that it is unnecessary and the current value information is normal, there is a possibility that there is a failure point (power failure cause location) on the load side of the smart meter, so ask the customer to operate the breaker. It will be easier to do.

Further, the customer proposal management system prints the received current value information on the failure slip when the acceptance of the failure is confirmed via the terminal of the customer center, and the worker can access the failure slip. The worker is printed because he / she further has a trouble slip drafting means stored in the construction arrangement database and a construction arrangement means for transmitting the construction arrangement notification together with the received current value information to the terminal carried by the worker. If you are in a state where you can receive the trouble slip, you will go to the site with the trouble slip, but if you cannot receive the trouble slip printed due to going out etc., you can access the construction arrangement database and store it. By obtaining the failure slip data, the worker can see and respond to the current value information of the customer's smart meter written on the breakdown slip, and also the customer's smart meter sent with the construction arrangement. Since it is possible to respond while checking the current value information, it is possible to perform the work appropriately and in a short time at the site.

If the worker cannot obtain the trouble slip issued, for example, if the worker is out, the construction request information will be transmitted to the terminal carried by the worker. However, in that case, depending on the mobile terminal, if the current value information is transmitted as it is, it becomes difficult to understand. Therefore, the customer proposal management system receives the current value when the acceptance of the failure is confirmed via the terminal of the customer center. Instead of the value information, it is preferable to transmit only the presence / absence information of the voltage or current determined based on the current value information to the worker's mobile terminal together with other work request items.
Further, it is preferable to further use the sales online system that manages the contract information of the customer, and to use the information acquired from the sales online system via the terminal of the customer center as the information for identifying the customer.

As described above, according to the present invention, when a customer is identified via a customer center terminal and a failure slip creation request is received, the current value information of the corresponding customer's smart meter is transmitted to the customer center terminal. And displayed on the terminal, the receptionist can respond to the customer while looking at the current value information of the smart meter, and immediately determine whether the failure point is on the power supply side or the load side of the smart meter. Therefore, it is possible to clearly determine whether or not there is a request for breaker operation, and it is possible to respond promptly and appropriately.
In addition, when the acceptance of a failure is confirmed via the customer center, by printing the received current value information on the failure slip, the worker who goes to the site can see the current value information and respond. , It becomes possible to work appropriately and in a short time in the field.

FIG. 1 is a diagram showing an overall configuration of a power failure response support system according to the present invention. FIG. 2 is a flowchart showing a processing example of the present invention. FIG. 3 is a diagram showing an example of current value information acquired from a smart meter.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

FIG. 1 shows a configuration diagram of a power failure response support system according to an embodiment of the present invention. As shown in the figure, the service line 4 is connected to the transformers (TR1 to TRn) 3 arranged on the utility pole 2 on which the distribution line 1 is erected, and the power consumption is on the consumer 5 side of the service line 4. A smart meter 6 as a power measuring instrument for measuring the power is installed for each customer. In this example, each smart meter 6 is provided corresponding to a general load 7 such as lighting of a consumer 5, measures the amount of power used at predetermined time intervals, and is a current value based on an external request. Information is measured, and these measurement data are transmitted to a remote smart meter operation management system 15 described later via a communication means.

The customer center 10 of the electric power company is a contact point for receiving consultations and the like from customers who are receiving power supply, and can respond to inquiries by telephone. It is provided with a telephone terminal 11 and an operator terminal 12, and is provided via a response device 13. It is connected to a communication network 20 that enables data communication and voice communication. Further, the operator terminal 12 of the customer center 10 is connected to the sales online system 14, the smart meter operation management system 15, and the sales portal system 16 as a customer proposal management system via the premises communication network 21.

Here, the sales online system 14 is a system that manages contract information (address, contract type, customer number, etc.) and load information (customer contract including electricity charges, power usage status, etc.) of a customer who is a customer. , A customer database 17 in which customer information is stored is provided.

The smart meter operation management system 15 is a system that collects and manages data of the smart meter 6 installed in each customer 5, and is connected to the communication network 20 via the communication device 18.

The sales portal system (customer proposal management system) 16 is a system that accepts proposals from customers, executes processing for proposals, creates business contact forms, issues customer voice sheets, issues failure slips, and so on. If there is a power outage (malfunction) request, the smart meter operation management system 15 is linked to respond to the customer's power outage (fault) request. The sales portal system 16 is provided with a construction arrangement database 19 that stores data and the like of the trouble slips that have been drafted.

FIG. 2 shows an example of processing for a customer's request for a power failure (failure) in the above system configuration as a flowchart. Hereinafter, a processing example of the power failure response support system will be described based on this flowchart.

When the customer 5 loses power and the customer calls the customer center 10 to contact the customer center 10, the receptionist at the customer center 10 hears from the customer the current situation and information for identifying the customer. Based on the information, the receptionist operates the operator terminal 12 to access the sales online system 14, refers to the customer database 17, obtains the customer number, and identifies the customer (step 50).

After that, the sales portal system 16 is accessed from the operator terminal 12, the customer number of the specified customer is input (step 52), and the failure slip creation button is pressed to create the failure slip (step 54). ..

Then, the sales portal system 16 requests the smart meter operation management system 15 to acquire the current value information of the corresponding customer's smart meter 6 based on the customer's smart meter number associated with the customer number. (Step 56). The smart meter operation management system 15 requests the corresponding customer's smart meter 6 to transmit the current value information, and when the current value information is acquired from the smart meter 6 in response to the request, the information is transmitted to the sales portal system 16. Send.

In response to this, the sales portal system 16 transmits the acquired current value information of the smart meter 6 to the customer center 10 in order to display it on the operator terminal 12 of the customer center 10 (step 58).
As a result, the operator terminal 12 displays the current value information of the smart meter 6 installed in the customer's house (for example, a table as shown in FIG. 3). It is possible to determine whether or not the power is supplied to the smart meter 6 at the customer's house, that is, whether the failure point (power failure cause location) is on the power supply side or the load side of the smart meter.

If there is a failure point on the power supply side of the smart meter 6, the power saving function of the smart meter 6 will be activated and the power will not be supplied to the communication function. In this case, it is possible to immediately proceed with the construction arrangement procedure without asking the customer for any operation. Further, if the current value of the smart meter 6 is normal, it can be estimated that the failure point is on the load side, so that it is possible to request the customer to take measures such as operating the breaker.

After that, when the acceptance completion is instructed to confirm the acceptance of the power outage (fault) offer (when the acceptance completion button is pressed) (step 60), a failure slip with the acquired current value information of the smart meter 6 is issued. (Step 62), the trouble slip is automatically printed and stored in the construction arrangement database 19 so that the operator can access it.

If the worker is in a state where he / she can receive the printed trouble slip, he / she goes to the site with the trouble slip, but if he / she cannot receive the printed trouble slip due to going out, etc., he / she accesses the sales portal system 16. Then, the trouble slip data stored in the construction arrangement database 19 is obtained (step 64), or the construction arrangement notification is transmitted to the terminal carried by the worker together with the current value information of the smart meter 6 (step 66). .. When transmitting to a mobile terminal, if the current value information shown in FIG. 3 is transmitted as it is, it will be difficult to understand. Therefore, the voltage or current of the smart meter 6 determined based on the current value information is "yes" or "no". You may want to display only the information.

Therefore, according to this system, when a customer requests a power outage (malfunction), the receptionist confirms the current value information of the smart meter 6 at the customer's house while the customer is responding. Therefore, it is possible to request the customer to take appropriate measures. In addition, there are merits such as being able to complete repairs by telephone and issuing a failure slip after reducing the range of power outages.
In addition, even when a worker goes to the site, the current value information of the smart meter 6 can be grasped from the failure slip, so that the failure point can be quickly identified and the time until the power failure is restored can be shortened. It will be possible.

In the case of the single-phase three-wire system, the smart meter 6 takes power from one side, so if an error or the like is displayed in the current value information, it is known that there is a failure point on one side. However, there may be a failure point on the 3rd side as well. However, it is possible to roughly determine the presence or absence of a power outage on the three sides if it is possible to confirm whether the location of the power outage is part or all of the room when responding to a call from a customer.

5 Consumer 6 Smart meter 10 Customer center 12 Operator terminal 14 Sales online system 15 Smart meter operation management system 16 Sales portal system (customer offer management system)
20 Communication network

Claims (3)

A smart meter as an electric power meter installed in each customer,
A smart meter operation management system that is connected to the smart meter of each customer via a communication network and collects and manages data on the smart meter.
A customer center that responds to customer requests,
A customer offer management system that manages offers from customers,
With
The customer offer management system is
When information that identifies a customer is received via the terminal of the customer center and a request for creating a failure slip is received, the smart meter operation management system is requested to acquire the current value information of the corresponding customer's smart meter. Current value information acquisition request means and
When the current value information acquired from the smart meter is received from the smart meter operation management system based on the request of the current value information acquisition requesting means, the terminal of the customer center is to display the current value information on the terminal of the customer center. Current value information transmission means to be sent to
When the acceptance of the failure is confirmed via the terminal of the customer center, the received current value information is printed on the failure slip and the trouble slip is stored in the construction arrangement database accessible to the operator. Voting means and
A construction arrangement means for transmitting a notification of construction arrangements together with the received current value information to a terminal carried by the worker, and
A power outage response support system characterized by being equipped with. The customer proposal management system only has a voltage or current that is determined based on the current value information instead of the received current value information when the acceptance of the failure is confirmed via the terminal of the customer center. The power failure response support system according to claim 1, wherein the information is transmitted to the mobile terminal of the worker. Further comprising operating online system for managing contract information of the customer, information identifying the customer, according to claim 1, characterized in that via the customer center of the terminal is information obtained from the operating line systems Or the power failure response support system described in 2.

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