JP7108382B2 - HELP SCREEN PRESENTATION SYSTEM, HELP SCREEN PRESENTATION METHOD AND HELP SCREEN PRESENTATION PROGRAM - Google Patents

Description

The present invention relates to a help screen presentation system, a help screen presentation method, and a help screen presentation program.

A user may need help information on how to use an application executed on an information processing device. In order to improve usability for the user, it is desired that the user can easily find appropriate help information.
In view of this, Patent Document 1 discloses an information processing apparatus having a help information display function in which help information is hierarchized so that the user can easily reach desired help information.

JP 2010-73140 A

However, with the conventional technology, if the help information that the user is looking for is not below the item that the user originally selected, the user cannot find the necessary information.

SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and an object of the present invention is to provide a help screen presentation system, a help screen presentation method, and a help screen presentation system capable of improving the possibility of reaching information on a task item that a user wants to know. To provide a screen presentation program.

According to the help screen presentation system according to the present invention, the help screen presentation system for assisting the user's operation includes task items provided corresponding to each of a plurality of tasks executed by the user, and a structure data storage unit that stores structural data associated with a work item and in which other work items belonging to the same classification as the work in the work item are connected in a hierarchical structure; a work item at the lowest layer in the hierarchical structure; a derived work item storage unit that associates with the work item of the lowest layer and stores in association with a derived work item of another work different from the work of the work item of the lowest layer; a reception unit that receives a selection operation of a work item associated with a work; a first screen area for displaying information for guiding a method of executing the work of the lowest-level work item when the work item selected by the user is the lowest-level work item; The first screen area for displaying the derived work item of the other business when the derived work item of the lowermost layer is associated with the derived work item of the other business in the derived work item storage unit. and a help item consisting of a question and an answer stored in the help item storage unit by the second operation by the user, based on the transition path of the work item received by the reception unit and an input area for receiving the input of the second operation for displaying the help item, and the derived work item for the work item of the lowest layer. When the derivative work item of the other work is not associated in the storage unit, the second screen area is not displayed, and the display control unit adds the first work item to the work item list selected by the user. and the derived work item associated with the work item of the first lowest layer, and the work item selected by the user is the work item of the second lowest layer when the work item is the work item, the help item based on the transition path of the work item including the first lowest layer work item , the derived work item , and the second lowest layer work item The problem is solved by displaying the input area for display on the help screen.

Further, according to the help screen presentation method according to the present invention, the above problem is solved by a help screen presentation method by a help screen presentation system for supporting user operations, wherein the help screen presentation method corresponds to each of a plurality of jobs executed by the user. a structure data storage unit for storing structure data in which a work item provided in a given work item and other work items associated with the work item and belonging to the same classification as the work in the work item are connected in a hierarchical structure; and derived work items associated with the lowest layer work items and derived work items in other tasks that are different from the lowest layer work items are stored in association with each other. and a storage unit, the help screen presentation system receives a selection operation of the work item associated with the work by the user, and includes information for supporting the user's operation by a first operation by the user. A first screen area for displaying a help screen and displaying information for guiding a method of executing the work of the lowest layer work item when the work item selected by the user is the lowest layer work item. and, when the derived work item of the other work is associated with the work item of the lowest layer in the derived work item storage unit, the derived work item of the other work is displayed. Transition of a second screen area different from the screen area and a help item consisting of a question and an answer stored in a help item storage unit by a second operation by the user, and a work item selected by the user. and an input area for receiving the input of the second operation for displaying the help item based on the path, and the When the derivative work item of the other work is not associated in the derivative work item storage unit, the second screen area is not displayed, and the list of work items selected by the user is displayed at the first lowest level. and the derived work item associated with the work item of the first lowest layer, and the work item selected by the user is the work item of the second lowest layer. To display the help item based on the transition path of the work item including the first lowest layer work item , the derived work item , and the second lowest layer work item at a certain time is displayed on the help screen.

Further, the above problem is solved by a help screen presentation program according to the present invention, which is a help screen presentation program for causing a computer to function as a help screen presentation system for assisting user operations, wherein the help screen presentation system comprises: , a structure in which a work item provided corresponding to each of a plurality of tasks executed by the user and other work items associated with the work item and belonging to the same classification as the work in the work item are connected in a hierarchical structure a structure data storage unit that stores data; a lowest layer work item in the hierarchical structure; a derived work item storage unit that stores derived work items in association with each other; a receiving unit that receives a selection operation of the work item associated with the work by the user; a display control unit configured to display a help screen including information for supporting operations, wherein the display control unit controls the operation item selected by the user when the work item is the lowest level work item. a first screen area for displaying information guiding a method of executing the work of the work item of the layer; a second screen area, different from the first screen area, for displaying derived work items in the other work; and a question stored in the help item storage unit by the second operation by the user. and an input area for receiving the input of the second operation for displaying the help item based on the transition path of the work items received by the receiving unit, the help item being an answer. and when the work item of the lowest layer is not associated with the derived work item of the other work in the derived work item storage unit, the second screen area is not displayed. and the display control unit displays the first lowest-level work item and the derived work item associated with the first lowest-level work item in the list of work items selected by the user. is included, and when the work item selected by the user is a second lowest-level work item, the first lowest-level work item , the derived work item , and the second display the help item based on the transition path of the work item including the work item of the lowest layer of This is solved by displaying the input area for displaying on the help screen.

According to the above-described help screen presentation system, help screen presentation method, and help screen presentation program, it is possible to present to the user not only work items subordinate to work items, but also derivative work items. By doing this, even if the work item that the user originally selected is not appropriate, the possibility of reaching the work item that the user wants to know can be improved.

According to the present invention, it is possible to improve the possibility of reaching the information of the work item that the user wants to know.

1 is an overall configuration diagram of a business system; FIG. It is a figure which shows an example of a menu screen. It is a figure which shows an example of a help screen. It is a figure which shows an example of a help screen. It is a figure which shows an example of a help screen. It is a figure which shows an example of a help screen. It is a figure which shows an example of a help screen. It is a figure which shows an example of a support screen. It is a figure which shows an example of a business screen. It is a figure which shows an example of a help screen. It is a figure explaining the function with which a server is provided. FIG. 10 is a diagram showing an example of a tree-structured data table; FIG. FIG. 4 is a diagram showing a tree structure of work items; It is a figure which shows an example of a derivation node data table. FIG. 10 is a diagram showing an example of a help item data table; FIG. FIG. 10 is a flowchart of display control processing for a help screen and a support screen;

A business system 1 including a server 10 as a help screen presentation system according to one embodiment (this embodiment) of the present invention will be described below with reference to FIGS. 1 to 16. FIG. The embodiment described below is an example for facilitating understanding of the present invention, and does not limit the present invention. That is, the present invention can be modified and improved without departing from its spirit, and the present invention naturally includes equivalents thereof.

[Overall Configuration of Business System 1]
As shown in FIG. 1, the business system 1 includes a server 10 and user terminals 30 . The server 10 and the user terminal 30 are communicably connected via the network NW.

The server 10 is one aspect of the help screen presentation system according to the present invention. Here, the help screen presentation system is a system that assists the user's operation. The server 10 is a cloud server that provides software services to the user terminals 30 connected via the network NW.
Specifically, the server 10 provides the user terminal 30 with a software service related to the user's business. At this time, the server 10 presents a help screen displaying work items to the user terminal 30 when the user does not understand something about the work. Then, the display of the help screen is updated according to the user's operation, and the user's question is assisted to be resolved. The details of the process of presenting the help screen will be described later.

The user terminal 30 is a computer such as a PC, a smart phone, or a tablet terminal operated by a user. The user terminal 30 connects to the server 10 via the network NW and receives software service from the server 10 .

[Hardware Configuration of Server 10]
As shown in FIG. 1, the server 10 is a computer comprising a processor 11, a storage device 12, and a communication interface 13. FIG.

The processor 11 is hardware (for example, CPU) for executing an instruction set described in a program. The processor 11 executes various arithmetic processes based on the programs and data stored in the storage device 12 and controls each section of the server 10 .

The storage device 12 includes, for example, a memory and a magnetic disk device, and stores various programs and data. As an example, the storage device 12 stores data such as a tree structure data table T1, a derived node data table T2, and a help item data table T3, which will be described later. The storage device 12 is also used as a work memory for the processor 11 . Note that the processor 11 may include an information storage medium such as a flash memory and an optical disk.

The communication interface 13 includes, for example, a network interface card, and communicates with a computer such as the user terminal 30 via a communication network such as the Internet or an intranet.

[Hardware Configuration of User Terminal 30]
As shown in FIG. 1, the user terminal 30 includes a processor 31, a storage device 32, a communication interface 33, an input device 34, and a display device 35. Note that the input device 34 and the display device 35 may be provided as external devices of the user terminal 30 .

The processor 31 is hardware (for example, CPU) for executing an instruction set described in a program. The processor 31 executes various arithmetic processing based on the programs and data stored in the storage device 32 and controls each section of the user terminal 30 .

The storage device 32 includes, for example, a memory and a magnetic disk device, stores various programs and data, and also functions as a work memory for the processor 31 . Note that the storage device 32 may include an information storage medium such as a flash memory and an optical disk.

The communication interface 33 includes, for example, a network interface card, and communicates with computers such as the server 10 via communication networks such as the Internet and intranets.

The input device 34 includes, for example, a touch panel, keyboard, mouse, etc., and receives input from the user.

The display device 35 includes, for example, a liquid crystal display device, an organic EL display device, etc., and outputs a screen based on graphic data generated by the processor 31 .
For example, screens shown in FIGS. 2 to 10, which will be described later, are examples of screens displayed on the display device 35. FIG.

[Overview of Processing in Business System 1]
Next, an outline of processing in the business system 1 will be described with reference to screen examples of FIGS. 2 to 10. FIG. In this embodiment, an example will be described in which a user searches for a procedure necessary for performing a desired task. That is, in the following example, business information corresponds to "solution".

First, when the user terminal 30 accesses the server 10, the display device 35 of the user terminal 30 displays the menu screen W1 shown in FIG. The menu screen W1 is a top menu and corresponds to the highest hierarchy.

As shown in FIG. 2, the menu screen W1 includes a help icon 100, a task icon group 101, and an end button 102. FIG.

A help icon 100 is an object for displaying a help screen. The help screen can also be displayed by pressing a predetermined key (for example, F1) on the keyboard.

The business icon group 101 includes a first business icon 101A, a second business icon 101B, a third business icon 101C, a fourth business icon 101D, a fifth business icon 101E, and a sixth business icon 101F.
The first business icon 101A to sixth business icon 101F correspond to business A to business F provided by the server 10 to the user terminal 30, respectively.

The end button 102 is an object for ending the execution of the application (service).

Here, when the help icon 100 (or F1 on the keyboard) on the menu screen W1 is pressed, the server 10 pops up the help screen W2 (help screen W21) shown in FIG. In the following, each state of the screen transition of the help screen W2 will be referred to as help screen W21 to help screen W26, but when explaining the points common to them, they may be referred to as help screen W2.
In this screen example, the help screen W2 is superimposed on the menu screen W1, but the display mode is not limited to this. For example, the display may be switched from the menu screen W1 to the help screen W2.

As shown in FIG. 3, the help screen W21 includes a close button 110, a first large classification display area 111, and a second large classification display area 112. As shown in FIG.

The close button 110 is an object for closing the help screen W2 (help screen W21, etc.).

The first major classification display area 111 is a display area for displaying work items belonging to the first major classification. In this embodiment, the first major classification includes tasks A to F.
In the first major classification display area 111, work items 111A, work items 111B, and work items 111C are displayed.

The second major classification display area 112 is a display area for displaying work items belonging to the second major classification. In this embodiment, the second major category includes, for example, work items that are frequently performed by users.
In the second major classification display area 112, work items 112A, work items 112B, and work items 112C are displayed.

Here, if the work item 112A on the help screen W21 is selected, the help screen W21 switches to the help screen W22 shown in FIG.

As shown in FIG. 4, the help screen W22 includes a close button 110 and a middle category display area 113. As shown in FIG.

The middle classification display area 113 is a display area for displaying the middle classification work item of the work item 112A selected by the user. Specifically, in the middle classification display area 113 of "Creation of slip", there are a work item 113A of "Creation of receipt slip", a work item 113B of "Creation of payment slip", and a work item of "Creation of transfer slip". 113C, the work item 113D of "creation of purchase slip", etc. are included.
Note that the work items 113A to 113D and the like correspond to minor work items (minimum units of work items).

Here, if the work item 113A on the help screen W22 is selected, the help screen W22 switches to the help screen W23 shown in FIG.

As shown in FIG. 5, the help screen W23 includes a close button 110, a help information display area 114, a derivative work display area 115, an evaluation input area 116, and an inquiry information display area 117. FIG.

The help information display area 114 is a display area for displaying help information defined for the work item 113A.

The derived work display area 115 is a display area for displaying derived work items defined for the work item 113A. In this way, when the work item of the minor category selected by the user is not the content desired by the user, the contents of the work items related to the selected minor category of work item are displayed in a selectable manner.
In this embodiment, the derived work display area 115 includes a derived work item 115A of "form registration" and a derived work item 115B of "payment confirmation". That is, as a derived work related to "preparation of receipt slip", a work item belonging to a different classification from "preparation of slip" is associated and stored.

The evaluation input area 116 is an area for receiving input as to whether or not the user's problem has been solved by presenting the help screen W23. Specifically, the evaluation input area 116 includes a solution button 116A and a support screen display button 116B.
Here, when the solve button 116A is pressed, it is determined that the user's problem has been solved by the help information displayed in the help information display area 114. FIG. On the other hand, when the support screen display button 116B is pressed, it is determined that the user's problem has not been solved by the help information displayed in the help information display area 114, and a support site ( support screen).

The inquiry information display area 117 is a display area for displaying information for inquiring to the call center when the contents of the help screen W23 and the support screen do not solve the problem.
Here, the inquiry information display area 117 includes an inquiry code display area 117A. The inquiry code display area 117A displays an inquiry code generated based on the transition route of the help screen W2 by the user. When making an inquiry to the call center, the inquiry code displayed in the inquiry code display area 117A can be communicated to the call center staff to easily convey the content that the user wants to know.

Here, if the derivative work item 115A of the help screen W23 is selected, the help screen W23 is switched to the help screen W24 shown in FIG. It should be noted that the derivative work item 115A of "form registration" is assumed to be a middle class work item.

As shown in FIG. 6, the help screen W24 includes a close button 110 and a work item display area 118. FIG.

The work item display area 118 is a display area for displaying the minor classification work items of the derived work item 115A selected by the user. Specifically, the work item display area 118 includes a work item 118A, a work item 118B, a work item 118C, a work item 118D, and the like. The work item 118A is "form registration of deposit slip", the work item 118B is "form registration of withdrawal slip", the work item 118C is "form registration of transfer slip", and the work item 118D is "purchase Form registration of slip".
Note that the work items 118A to 118D and the like correspond to minor work items (minimum units of work items).

Here, if the work item 118A on the help screen W24 is selected, the help screen W24 switches to the help screen W25 shown in FIG.

As shown in FIG. 7, the help screen W25 includes a close button 110, a help information display area 114, a derivative work display area 115, an evaluation input area 116, and an inquiry information display area 117. FIG.
Since the overview of each area of the help screen W25 is the same as that of each area of the help screen W23 shown in FIG. 5, differences from the help screen W23 will be described below.

The help information display area 114 displays help information defined for the task item 118A.
Further, in the derived work display area 115, information of derived work items defined for the work item 118A is displayed.
Further, the inquiry code displayed in the inquiry code display area 117A is different from the inquiry code displayed on the help screen W23 due to the screen transition between the help screen W24 and the help screen W25.

Here, if the support screen display button 116B of the help screen W25 is selected, the screen displayed on the display device 35 switches to the support screen W3 shown in FIG.

As shown in FIG. 8, the support screen W3 includes an FAQ display area 120, a solution button 121, and a return button 122. FIG.

The FAQ display area 120 is an area for displaying FAQ items selected based on the screen transition of the help screen W2 followed by the user.
In the example shown in FIG. 8, the help items such as the first help item 120A, the second help item 120B, and the third help item 120C are selected based on the screen transition of the help screen W2 followed by the user. showing. The display order of each help item may be in descending order of the score calculated based on the screen transition of the help screen W2 followed by the user.

When the solution button 121 is pressed, it is determined that the user's problem has been solved by the FAQ displayed in the FAQ display area 120 .
On the other hand, when the return button 122 is pressed, it is determined that the FAQ displayed in the FAQ display area 120 has not solved the user's problem, and the screen preceding the support screen W3 (that is, shown in FIG. 7) is displayed. screen).
If the information on the help screen W2 and the support screen W3 does not solve the user's problem, the user calls the call center based on the information displayed in the inquiry information display area 117 and receives support. In this case, the user can receive appropriate support by transmitting the inquiry code displayed in the inquiry information display area 117 to the person in charge of the call center when making an inquiry.
The above is the outline of the processing when the help screen W2 is displayed from the menu screen W1.

Next, an overview of the processing when the help screen W2 is displayed in a state where the work screen W4 shown in FIG. 9 is displayed instead of the menu screen W1 will be described.

As shown in FIG. 9, the business screen W4 is assumed to be a slip creation screen. That is, the work screen W4 is a screen corresponding to the work item of "preparation of slip".
Specifically, the business screen W4 includes a help icon 100, an end button 102, an add button 130, a clear button 131, and a slip display area 132. FIG.

A help icon 100 is an object for displaying a help screen. The help screen can also be displayed by pressing a predetermined key (for example, F1) on the keyboard.

The end button 102 is an object for ending the execution of the application (service).

The add button 130 is an object for adding slip items.
A clear button 131 is an object for clearing the data entered in the slip display area 132 .
The slip display area 132 is an area for displaying slip items. In the example shown in FIG. 9, the slip display area 132 includes an item entry field 132A, an item entry field 132B, and an item entry field 132C.

Here, when the help icon 100 (or F1 on the keyboard) of the work screen W4 is pressed, the server 10 pops up the help screen W26 (help screen W2) shown in FIG.
In this screen example, the help screen W26 is superimposed on the business screen W4, but the display mode is not limited to this. For example, the display may be switched from the business screen W4 to the help screen W26.

As shown in FIG. 10, the help screen W26 displays information on work items classified below the work item (slip creation) displayed on the work screen W4.
That is, the help screen W26 displays substantially the same information as the help screen W22.
As described above, in the business system 1, the content of the help screen W2 is determined based on the business item corresponding to the screen displayed when the help icon 100 is pressed.
Note that the processing after the help screen W26 is displayed is the same as the example screens shown in FIGS.

As described above, in the business system 1, by displaying business items in hierarchical order, it becomes easier for the user to find the business item that the user wants to know. In addition, when the work item of the lowest layer is reached, by making it possible to transition to the work item related to that work item, even if the work item initially selected by the user is inaccurate, The likelihood of reaching a work item can be improved.

[Functions of Server 10]
Next, based on FIG. 11, functions provided in the server 10 for realizing the above processing will be described.
As shown in FIG. 11, the server 10 includes a tree structure data storage unit 20, a derived node storage unit 21, a reception unit 22, a help item storage unit 23, a help item selection unit 24, a code generation unit 25, and a display control unit. 26.

The functions of the above units provided in the server 10 are realized by the processor 11 controlling each unit of the server 10 based on the program (help screen display program) and data stored in the storage device 12. be. The server 10 may read the help screen presentation program from a computer-readable information storage medium, or may receive it via a communication network such as the Internet or an intranet.
Further, the server 10 implements the help screen presentation method according to the present invention by executing processing based on the help screen presentation program.
Details of the functions of the above units provided in the server 10 will be described below.

[Tree structure data storage unit 20]
The tree-structured data storage unit 20 stores tree-structured data in which a plurality of nodes corresponding to respective solutions (work items) are hierarchically connected based on the classification of the solutions (work items).

A “solution” is information for solving a user's problem. In this embodiment, it is assumed that the user is looking for information on work, and the work item corresponds to an example of the above-mentioned "solution".

A “work item” is an item corresponding to each layer when the work (work) executed by the user in the work system 1 is analyzed in a hierarchical structure. For example, a "work item" corresponds to each node when the work is expressed in a tree structure based on the hierarchical structure.
Further, for example, the "work item" corresponds to each classification when the work is hierarchically classified into a major classification, a middle classification, a small classification, and the like. More specifically, when the business includes "invoice processing", "customer management", etc. as large categories, these correspond to examples of large category business items. Further, when the above-mentioned "form processing" includes "form creation", "form management", etc., these correspond to examples of work items of the middle class. And if the above "Creation of slips" includes "Creation of receipt slips", "Creation of withdrawal slips", "Creation of transfer slips", "Creation of purchase slips", etc., these are sub-categories It corresponds to an example of a work item.
Further, for example, the “work item” may be defined corresponding to the service provided to the user in the business system 1 . Further, for example, the “business item” may be defined in correspondence with the functions provided in the application executed by the business system 1 .

A “node” corresponds to each work item when the work items constituting work are expressed in a tree structure format. Each node has at least one of a parent node or child nodes.
Specifically, the work item of the medium classification becomes a child node of the work item of the large classification. On the other hand, the work item of the middle class becomes the parent node of the work item of the small class. In addition, the work items of the large classification and the work items of the middle classification are the ancestor nodes of the work items of the small classification.
Also, each node may be associated with help information about the corresponding work item. Note that the help information may include instructions, manuals, etc. for the work method related to the work item.

The "classification of work items" is a hierarchical classification such as major classifications that broadly classify work items, middle classifications that further classify each of the major classifications, and small classifications that further classify each middle classification. Note that the classification of work items is not limited to three hierarchies, and may be two hierarchies, four hierarchies or more.

“Hierarchical connection” means connecting each work item based on the hierarchy of classification of work items. Specifically, when the work is classified into three levels of work items, major classification, middle classification, and small classification, each work item is connected according to the three-layer structure.

"Tree-structured data" is data in which a plurality of work items (nodes) constituting a work are connected based on a hierarchical structure of classification. In the tree structure data, the highest node is the root node, and the lowest node is the leaf node. When the work is divided into large, middle and small categories, the parent node of the large category work item is the root node, and the small category work item is the leaf node.

The tree-structured data storage unit 20 is mainly implemented by the storage device 12 of the server 10 .
Specifically, the storage device 12 stores a tree structure data table T1.

FIG. 12 shows an example of the tree structure data table T1. As shown in FIG. 12, the tree-structured data table T1 stores node IDs for identifying nodes, names of work items corresponding to nodes, node IDs of parent nodes, node IDs of child nodes, and display contents in association with each other. be done.
To explain the data shown in the tree-structured data table T1, "N0000" is the root node and corresponds to the "work menu" (menu screen W1).
"N0001" and "N0002" are child nodes of "N0000". "N0011" and "N0012" are child nodes of "N0001".
Of course, the data shown in the tree structure data table T1 is an example and is not limited to this.

[Derived node storage unit 21]
The derived node storage unit 21 stores derived nodes that are not connected to the leaf node in association with terminal leaf nodes among a plurality of nodes.

A "leaf node" is the lowest node among the nodes that constitute the tree structure data. In other words, a "leaf node" is a node that has a parent node but no child nodes. For example, when business is classified into three major categories, medium categories, and minor categories, nodes corresponding to minor categories correspond to "leaf nodes."

“Connection” means that nodes included in the tree structure data have a parent-child relationship. That is, when the first node and the second node included in the tree structure data have a parent-child relationship, the first node and the second node are connected. On the other hand, if the first node and the second node do not have a parent-child relationship, the first node and the second node are not connected.

A "derivative node" is a node that is not in a parent-child relationship, but is associated with another node included in the tree structure data. That is, "derivative nodes" can be set between nodes that are not connected.
Note that the "derivative node" may have direction information. That is, if the first node is a descendant of the second node and the second node is not a descendant of the first node, it is possible to go from the second node to the first node, but vice versa. It will not be possible.
Further, when the first node is a derived node of the second node, the first node may be a node other than the ancestor node of the second node. In this way, the first node, which does not have an ancestor-descendant relationship in the tree structure data, can be set as a "derived node" from the second node.

Specific examples of derived nodes in tree-structured data will be described below with reference to FIG.
The tree-structured data TD shown in FIG. 13 is obtained by connecting a plurality of nodes shown in the tree-structured data table T1 based on a parent-child relationship (hierarchical relationship). It should be noted that the links indicated by solid lines in FIG. 13 indicate nodes having a parent-child relationship in the tree structure data table T1.

In the tree structure data TD shown in FIG. 13, "N0011", "N0012", etc. are leaf nodes, which are terminal nodes having no child nodes. A dashed link is connected from "N0011" to "N0003". Similarly, a dashed link is connected from "N0012" to "N0021". The nodes connected by these dashed links correspond to "derivative nodes".

The derived node storage unit 21 is mainly implemented by the storage device 12 of the server 10 .
Specifically, the storage device 12 stores a derived node data table T2.

FIG. 14 shows an example of the derived node data table T2. As shown in FIG. 14, the derived node data table T2 stores the node IDs of the derived nodes of the node in association with the node ID that identifies the node.

[Reception unit 22]
The accepting unit 22 accepts a user's selection action. Here, the 'selection operation of the user' is an operation of selecting a work item that the user wants to know.
In this embodiment, the receiving unit 22 receives a selected node selected by the user from among a plurality of nodes.

A “selected node” is one node selected based on a user's operation from among a plurality of nodes forming tree structure data. For example, a node selected by the user from among the nodes (work items) displayed on the help screen W2 is the above-mentioned "selected node". For example, when a click operation is performed while one node is indicated by the cursor displayed on the help screen W2, the one node may be selected as the "selected node".

Further, when accepting the first operation from the user while the menu screen is being displayed, the accepting unit 22 accepts the root node among the plurality of nodes as the selected node.

The “menu screen” is a screen that displays a top menu that selectably displays executable tasks in the task system 1 . A "menu screen" is a screen corresponding to the root node in the tree structure data. For example, the menu screen W1 corresponds to an example of the "menu screen" described above.

The "first operation" is an operation for displaying a help screen. For example, when the input device 34 is a keyboard, the "first operation" is an operation of pressing a predetermined key (for example, F1) on the keyboard. Further, for example, when the input device 34 is a touch panel, the "first operation" is a predetermined contact pattern of the touch panel. Further, for example, the "first operation" is input of a predetermined voice when the input device 34 is a microphone. Further, for example, the “first operation” is an operation of pressing a predetermined button (for example, help button) on the screen displayed on the display device 35 .

A “root node” is the highest node among a plurality of nodes that constitute tree structure data. In other words, a "root node" is a node that has child nodes but no parent nodes. Note that the tree structure data has one root node.

When the first operation is received from the user while the work screen corresponding to the work item is displayed, the reception unit 22 receives the node of the work item corresponding to the work screen as the selected node.

A "business screen" is a screen for executing business. For example, if the work is "form creation", the "form creation screen (business screen W4)" for executing "form creation" corresponds to an example of the "business screen".
A "menu screen" corresponds to the root node, and a "business screen" corresponds to a descendant node of the root node.

The reception unit 22 is mainly realized by the processor 11 of the server 10, the storage device 12, and the communication interface 13. FIG.
Specifically, when the processor 11 receives a help screen display request from the user terminal 30 via the communication interface 13, based on the screen displayed on the display device 35 of the user terminal 30, the processor 11 selects a node ”. That is, when the screen displayed on the display device 35 is the menu screen W1, the processor 11 sets the root node to the "selected node". Further, when the screen displayed on the display device 35 is the work screen W4, the processor 11 sets the node of the work item corresponding to the work screen W4 as the "selected node".

Then, the processor 11 causes the display device 35 to display the help screen W2 based on the tree structure data table T1 and the derived node data table T2 stored in the storage device 12 and the set "selected node". After displaying the help screen W2 on the display device 35, the processor 11 sets the node selected in the help screen W2 as a new "selected node".

[Help item storage unit 23]
The help item storage unit 23 stores help items consisting of questions and answers.

A "help item consisting of a question and an answer" is a set of a question and an answer to the question. For example, FAQ, Q&A, etc. correspond to examples of the above-mentioned "help items".
For example, "help items" may be FAQs about specific cases in response to inquiries from users.

The help item storage unit 23 is mainly implemented by the storage device 12 of the server 10 .
Specifically, the storage device 12 stores a help item data table T3.

FIG. 15 shows an example of the help item data table T3. As shown in FIG. 15, the help item data table T3 stores help item IDs for identifying help items, node paths, questions, answers, and evaluation information.

The "node path" is information indicating the transition of the node corresponding to the help screen W2 traced by the user. For example, the help item ID "H0001" is associated with "N0012" as the path P1, "N0211" as the path P2, and "N0012-N0211" as the path P3.
Note that the path P1 corresponds to the transition to the support screen W3 via the node "N0012".
Path P2 corresponds to a transition to the support screen W3 via the node "N0211".
Path P3 corresponds to a transition to support screen W3 via both nodes "N0012" and "N0211".

That is, when the transition to the support screen W3 is made in any of the paths P1 to P3, the information of the help item ID "H0001" is selected.

"Question" is text information indicating the question content of the help item.
"Answer" is text information indicating the contents of the answer to the help item.
"Evaluation" is the evaluation value of the help item for each node path. The evaluation value of the help item for each node path is updated by adding a predetermined value to the evaluation value of the node path corresponding to the transition to the support screen W3 when the solution button 121 of the support screen W3 is pressed, for example. It is good as a thing.
That is, the evaluation value of the help item indicates the degree to which the help item helps the user solve the problem. In other words, the higher the evaluation value of the help item, the more useful the help item is for solving the user's problem. On the other hand, the lower the evaluation value of the help item, the less useful the help item was in solving the user's problem.

[Help item selection unit 24]
When the second operation is received from the user while the help screen is being displayed, the help item selection unit 24 selects the help item from the help item storage unit 23 based on the transition path of the selected node received by the reception unit 22 . Select an item.

The "second operation" is an operation for displaying a support screen containing help items. For example, the "second operation" is an operation of pressing a predetermined button included in the help screen. Specifically, the operation of pressing the support screen display button 116B of the help screen W25 corresponds to an example of the "second operation".

The “selected node transition path” is the history of the selected node received by the receiving unit 22 . In other words, the “selected node transition path” is a list of selected nodes received by the receiving unit 22 in the tree structure data. The list of selected nodes may include at least leaf node information.

The help item selection unit 24 is mainly implemented by the processor 11, the storage device 12, and the communication interface 13 of the server 10. FIG.
Specifically, when the processor 11 receives a display request for the support screen W3 from the user terminal 30 via the communication interface 13, the processor 11 acquires the history of the selected nodes received by the reception unit 22 until transition to the support screen W3. do.
Then, the processor 11 selects a corresponding help item from the help item data table T3 stored in the storage device 12 based on the acquired history of the selected node.

[Code generator 25]
The code generator 25 generates an inquiry code based on the selected node transition path received by the receiver 22 .

The "inquiry code" is information used to convey the user's situation when the user makes an inquiry to a support center or the like. For example, the "inquiry code" may be data that encodes the transition path of the selection node selected by the user. That is, the inquiry code is data that can decode the transition path of the selection node selected by the user.
As an example, the code generation unit 25 generates an inquiry code by sequentially connecting identification information (node IDs) of selected nodes.
By using the inquiry code when making an inquiry to the support center, the support center can grasp from the user's inquiry code which work item the user was investigating.

The code generator 25 is mainly implemented by the processor 11, storage device 12, and communication interface 13 of the server 10. FIG.
Specifically, when the processor 11 causes the display device 35 of the user terminal 30 to display the help screen W2 of the work item corresponding to the leaf node, the processor 11 encodes the route of the selected node traced to the leaf node. Generate inquiry code. For example, the processor 11 may generate the inquiry code by encoding the text data in which the selected nodes are connected in order using a predetermined lossless compression encoding method.

[Display control unit 26]
The display control unit 26 displays a help screen including information for assisting user's operations. Here, the "information for assisting the user's operation" is, for example, help information that guides the user on how to execute a task. Specifically, the information displayed on the help screen W2 corresponds to an example of "information for assisting user's operation".

Further, when the accepting unit 22 accepts the selection operation of the first work item from the user, the display control unit 26 displays the first screen area corresponding to the second work item below the first work item and the first work item. and a second screen area corresponding to the item's derivative work item.

The above-mentioned "first work item" is a work item having subordinate work items. For example, a work item belonging to a large classification and a middle classification can be the "first work item". The "first task item" is arbitrarily selected by the user. Specifically, the "slip creation" in FIG. 4 corresponds to an example of the "first work item".

The above-mentioned "second work item" is a subordinate work item of the "first work item". For example, if the first work item is a middle class, a work item belonging to the small class of the first work item can be the "second work item". Specifically, "creation of purchase slip" in FIG. 5 corresponds to an example of "second work item". This "creation of purchase slip" is a subordinate work item of "creation of slip".

The above "first screen area" is a screen area that displays at least the above "second work item" information. If there are multiple "second work items", at least one of them may be displayed in the "first screen area". Specifically, the help information display area 114 in FIG. 5 corresponds to an example of the "first screen area".

The above “derivative work item” is a work item that does not have a higher or lower relationship with the “first work item” or the “second work item”. The associated work item.
For example, at least one of the derived work items may be the work item that the user performs most frequently.
Here, the work item that is most frequently executed by the user is the work item that is executed most frequently within a predetermined period of time. The above-mentioned predetermined period may be a period that is arbitrarily set, such as one week, one month, or the like.
Further, derived work items may be selected from statistics of operation histories of a plurality of users (for example, all users or users having a predetermined attribute).

The "second screen area" is a screen area that displays at least the information of the "derivative work item". If there are multiple "derivative work items", at least one of them may be displayed in the "second screen area". Specifically, the derivative work display area 115 in FIG. 5 corresponds to an example of the "second screen area".

In the present embodiment, the display control unit 26 displays a help screen including solution (work item) information corresponding to the selected node and solution (work item) information corresponding to the child node of the selected node.

"Information on the solution (work item) corresponding to the selected node" is help information associated with the solution (work item) corresponding to the selected node.

A "child node of a selected node" is a node directly connected to the selected node and is a lower node of the selected node. For example, if the selected node has a plurality of child nodes, the display control unit 26 may display the work item information for all of the child nodes on the help screen, or display information about some of the child nodes. Information on the work item may be displayed on the help screen.

"Work item information corresponding to the child node of the selected node" is information such as the name and attributes of the child node of the selected node.

A "help screen" is a screen for displaying help information related to a selected node. For example, the "help screen" is a screen for displaying help information regarding the work item of the selected node and information for selecting the child node of the selected node.
Specifically, the help screen W21 to the help screen W26 and the like correspond to an example of the "help screen".

The display control unit 26 updates the help screen when the receiving unit 22 receives a new selected node from among the nodes displayed on the help screen.

The 'nodes displayed on the help screen' are objects that indicate work items displayed on the help screen. Objects are objects displayed on the display, such as icons, text, and graphics.

A "new selected node" is a node selected by the user from the nodes displayed on the help screen. For example, a node selected by the user from among the child nodes of the selected node displayed on the help screen becomes the "new selected node".

"Update the help screen" means, when a new selection node is selected, updating the help screen based on the new selection node. For example, the display control unit 26 updates the display of the help screen based on the help information of the task item corresponding to the new selected node and the information of the child node of the new selected node.

When the selected node is a leaf node, the display control unit 26 causes the help screen to display the solution (task item) information corresponding to the derived node associated with the leaf node.

For example, the display control unit 26 specifies the derived node stored in the derived node storage unit 21 in association with the leaf node, and displays information on the work item corresponding to the specified derived node on the help screen. Here, the information on the work item corresponding to the derived node is, for example, information on the attributes (name, content, etc.) of the work item.

Also, the display control unit 26 displays a support screen including the help item selected by the help item selection unit 24 . That is, when the help item selection unit 24 selects a help item in response to the second operation, the display control unit 26 causes the display device 35 of the user terminal 30 to display the support screen including the selected help item.

The “support screen” is a screen displaying a list of help items selected by the help item selection unit 24 . For example, the FAQ screen corresponds to an example of the "support screen".

The display control unit 26 causes the inquiry code to be displayed on the help screen together with the information of the inquiry destination. The “inquiry code” mentioned above is a code generated by the code generator 25 .

"Inquiry destination information" is information on the address of the support center or the like to which the user makes an inquiry by telephone, e-mail, chat, or the like. It corresponds to an example of the above-mentioned "contact information" such as the telephone number of the support center and the e-mail address.

The display control unit 26 is mainly realized by the processor 11 of the server 10, the storage device 12, and the communication interface 13. FIG.
Specifically, when the selected node received by the receiving unit 22 is not a leaf node, the processor 11 generates the help screen W2 based on the child node information stored in the tree structure data table T1 for the selected node. do. Then, the processor 11 causes the display device 35 of the user terminal 30 to display the help screen W2 via the communication interface 13 .
Further, when the selected node received by the receiving unit 22 is a leaf node, the processor 11 stores the display contents (help information) stored in the tree structure data table T1 and the derived node data table T2 for the selected node. A help screen W2 is generated based on the stored derived nodes. Furthermore, the processor 11 includes the display of the inquiry code generated by the code generator 25 in the help screen W2 corresponding to the leaf node. Then, the processor 11 causes the display device 35 of the user terminal 30 to display the help screen W2 via the communication interface 13 .

Then, when the processor 11 accepts selection of a new work item (selected node) via the help screen W2 displayed on the display device 35 of the user terminal 30, the processor 11 displays the help screen based on the new selected node. Generate W2. Then, the processor 11 causes the display device 35 of the user terminal 30 to display the help screen W2 via the communication interface 13 .

In addition, when the processor 11 receives a support screen display request via the help screen W2 displayed on the display device 35 of the user terminal 30, the processor 11 performs Generate a support screen W3. Then, the processor 11 causes the display device 35 of the user terminal 30 to display the support screen W3 via the communication interface 13 .

[Display control processing for help screen W2 and support screen W3]
Next, the flow of display control processing for the help screen W2 and the support screen W3 executed by the server 10 will be described with reference to the flowchart of FIG.

As shown in FIG. 16, when the processor 11 of the server 10 receives a help operation from the user terminal 30 via the communication interface 13 (S1: Yes), the process proceeds to S2. On the other hand, if the above help operation has not been received (S1: No), the processor 11 waits.

At S2, the processor 11 of the server 10 determines the selected node based on the screen displayed on the display device 35 of the user terminal 30 (S2). Specifically, when the screen displayed on the display device 35 when the help operation is received is the menu screen W1, the processor 11 selects the root node as the selected node. Further, when the screen displayed on the display device 35 when the help operation is received is a business screen (for example, the business screen W4), the processor 11 selects a node corresponding to the business item corresponding to the business screen. and

Next, the processor 11 proceeds to S4 if the selected node is a leaf node (S3: Yes), and proceeds to S6 if the selected node is not a leaf node (S3: No).

At S4, the processor 11 acquires the derived node stored in the derived node data table T2 in association with the selected node (S4). Then, the processor 11 generates an inquiry code based on the transition route (history) of the selected node after receiving the help operation (S5).

Next, the processor 11 generates a help screen based on the help information of the task item corresponding to the selected node and the information obtained in S4 and S5 if the selected node is a leaf node (S6). For example, the help screen W2 is an example of the help screen.

Then, the processor 11 presents the generated help screen to the user terminal 30 (S7). Specifically, the processor 11 transmits the help screen to the user terminal 30 via the communication interface 13 and causes the display device 35 of the user terminal 30 to display it.

Here, when the processor 31 of the user terminal 30 accepts a new selected node via the help screen displayed on the display device 35, it notifies the server 10 via the communication interface 33 of the update of the selected node.

On the other hand, if the selected node has been updated (S8: Yes), the processor 11 returns to S2. In this case, the processor 11 determines the node notified from the user terminal 30 as a new selected node.

If the selected node has not been updated (S8: No) and the support screen display request has been received (S9: Yes), the processor 11 proceeds to S10.

At S10, the processor 11 selects a help item from the help item data table T3 based on the transition path (history) of the selected node after receiving the help operation (S10).
Next, the processor 11 generates a support screen displaying the selected help item (S11). For example, the support screen W3 is an example of the support screen.
Then, the processor 11 presents the generated support screen to the user terminal 30 (S12). Specifically, the processor 11 transmits the above support screen to the user terminal 30 via the communication interface 13 and causes the display device 35 of the user terminal 30 to display it.

The processor 31 of the user terminal 30 requests the server 10 to return to the help screen when the operation of pressing the return button 122 on the support screen W3 displayed on the display device 35 is accepted.

When the processor 11 receives a request to return to the help screen from the user terminal 30 (S13: Yes), the process returns to S8.

Further, in S13, if a request to return to the help screen has not been received from the user terminal 30 (S13: No) and an end operation has been received (S14: Yes), the processor 11 ends the process.
It should be noted that if the termination operation is not accepted in S14 (S14: No), the processor 11 returns to S13.

Further, in S9, if the support screen display request has not been received (S9: No) and the end operation has not been received (S15: No), the processor 11 returns to S8.
On the other hand, if an end operation has been received in S15 (S15: Yes), the process ends.

[Effects of Server 10]
According to the server 10 described above, displaying work items in hierarchical order on the display device 35 of the user terminal 30 makes it easier for the user to find the work item that the user wants to know. In addition, when the work item of the lowest layer is reached, it is possible to transition to the work item related to that work item. You can improve your chances of reaching an item.

When the server 10 accepts a help screen display operation (first operation) from the user while the menu screen W1 is being displayed, the server 10 accepts the root node of the tree structure data TD as a selected node.
By tracing the help screen W2 displayed from the menu screen W1 in this manner, the user can search for the information of the task item that the user wants to know from among the entire task items.

Further, when the server 10 receives a help screen display operation (first operation) from the user while the business screen W4 corresponding to the business item is being displayed, the server 10 displays the business screen in the tree structure data TD. Accepts the node of the selected work item as a selected node.
By doing so, it is possible for the user to search for information on the work item that the user wants to know about the work that the user is executing. The work items presented to the user can be narrowed down, compared to searching for the work item information that the user wants to know from all work items. As a result, the user can efficiently search for the work item that he/she wants to know.

Further, the server 10 displays the support screen W3 including the help items selected based on the transition of the help screen W2.
By doing so, it is possible to present a help item suitable for the user according to how the user searches for the work item. This makes it easier to present appropriate solutions to the user.

In addition, the server 10 displays the inquiry code generated based on the transition of the help screen W2 on the help screen W2 together with the information of the inquiry destination.
By doing this, when the user makes an inquiry, it is possible to use the inquiry code to convey the content of the work item that the user wants to know to the inquiry destination.

[Other embodiments]
The invention is not limited to the embodiments described above. For example, the inquiry information display area 117 may be displayed on the help screen W2 when the return button 122 is pressed after the support screen W3 is displayed and the help screen W2 is displayed again. By doing so, it is possible to control so that the user can make an inquiry to the call center only after confirming the help information provided by the server 10 by himself/herself. As a result, the number of inquiries to the call center can be reduced by limiting the number of inquiries to the call center when necessary.
Further, in the help screen W2, a search column for searching for solutions (task items) may be provided so that the task items can be searched.
Further, in the above embodiment, an example of presenting a work item to the user as a solution has been described, but the information presented to the user as a solution is not limited to work items.

Information such as the inquiry information display area 117 may also be displayed on the help screen W2 for nodes other than leaf nodes.

In this embodiment, an example in which the help screen presentation system of the present invention is applied to the server 10 has been described, but the help screen presentation system of the present invention may be applied to a stand-alone computer.

1 business system 10 server (help screen presentation system)
REFERENCE SIGNS LIST 11 processor 12 storage device 13 communication interface 20 tree structure data storage unit (structure data storage unit)
21 derived node storage unit (derived work item storage unit)
22 reception unit 23 help item storage unit 24 help item selection unit 25 code generation unit 26 display control unit 30 user terminal 31 processor 32 storage device 33 communication interface 34 input device 35 display device 100 help icon 101 business icon group 101A first business Icon 101B Second business icon 101C Third business icon 101D Fourth business icon 101E Fifth business icon 101F Sixth business icon 102 End button 110 Close button 111 First major classification display area 111A Business item 111B Business item 111C Business item 112 Second 2 major classification display area 112A work item 112B work item 112C work item 113 middle classification display area 113A work item 113B work item 113C work item 113D work item 114 help information display area (first screen area)
115 Derived business display area (second screen area)
115A Derived work item 115B Derived work item 116 Evaluation input area (input area)
116A Solution button 116B Support screen display button (second operation input button)
117 Inquiry information display area 117A Inquiry code display area 118 Work item display area 118A Work item 118B Work item 118C Work item 118D Work item 120 FAQ display area 120A First help item 120B Second help item 120C Third help item 121 Solution button 122 Back button 130 Add button 131 Clear button 132 Slip display area 132A Item entry field 132B Item entry field 132C Item entry field T1 Tree structure data table T2 Derived node data table T3 Help item data table W1 Menu screen W2 Help screen W21 Help screen W22 Help Screen W23 Help screen W24 Help screen W25 Help screen W26 Help screen W3 Support screen W4 Business screen NW Network TD Tree structure data

Claims (3)

In a help screen presentation system that supports user operations,
Structural data in which a work item provided corresponding to each of a plurality of works executed by the user and other work items associated with the work item and belonging to the same classification as the work in the work item are connected in a hierarchical structure. a structural data storage unit that stores
The lowest layer work item in the hierarchical structure is associated with the lowest layer work item and a derived work item in another task different from the lowest layer work item is stored in association with each other. a derived work item storage unit;
a reception unit that receives, by the user, an operation of selecting a task item associated with the task;
a display control unit that displays a help screen containing information for supporting the user's operation by the first operation by the user;
The display control unit
if the work item selected by the user is the lowest-level work item,
a first screen area for displaying information that guides how to execute the work of the lowest-level work item;
The first screen area for displaying the derived work item of the other work when the work item of the lowest layer is associated with the derived work item of the other work in the derived work item storage unit. a second screen area different from
for displaying, by a second operation by the user, a help item consisting of a question and an answer stored in a help item storage unit and based on a transition route of the work item received by the reception unit; and an input area for receiving input of the second operation, and
When the work item of the lowest layer is not associated with the derived work item of the other work in the derived work item storage unit, the second screen area is not displayed;
The display control unit
a list of work items selected and operated by the user includes a first lowest-level work item and the derived work item associated with the first lowest-level work item ;
When the work item selected by the user is a work item of the second lowest layer ,
The input area for displaying the help item based on the transition path of the work item including the first lowest-level work item , the derived work item , and the second lowest-level work item . is displayed on the help screen. A help screen presentation method by a help screen presentation system for supporting user operations,
Structural data in which a work item provided corresponding to each of a plurality of works executed by the user and other work items associated with the work item and belonging to the same classification as the work in the work item are connected in a hierarchical structure. a structural data storage unit that stores
The lowest layer work item in the hierarchical structure is associated with the lowest layer work item and a derived work item in another task different from the lowest layer work item is stored in association with each other. The help screen presentation system comprising a derived work item storage unit,
Receiving a selection operation of a task item associated with the task by the user;
displaying a help screen including information for assisting the user's operation by a first operation by the user;
if the work item selected by the user is the lowest-level work item,
a first screen area for displaying information that guides how to execute the work of the lowest-level work item;
The first screen area for displaying the derived work item of the other work when the work item of the lowest layer is associated with the derived work item of the other work in the derived work item storage unit. a second screen area different from
a second operation by the user for displaying the help item including the question and the answer stored in the help item storage unit and based on the transition path of the work item selected by the user ; , and an input area for receiving input of the second operation, and
When the work item of the lowest layer is not associated with the derived work item of the other work in the derived work item storage unit, the second screen area is not displayed;
a list of work items selected and operated by the user includes a first lowest-level work item and the derived work item associated with the first lowest-level work item ;
When the work item selected by the user is a work item of the second lowest layer ,
The input area for displaying the help item based on the transition path of the work item including the first lowest-level work item , the derived work item , and the second lowest-level work item . is displayed on the help screen. A help screen presentation program for causing a computer to function as a help screen presentation system that supports user operations,
The help screen presentation system includes:
Structural data in which a work item provided corresponding to each of a plurality of works executed by the user and other work items associated with the work item and belonging to the same classification as the work in the work item are connected in a hierarchical structure. a structural data storage unit that stores
The lowest layer work item in the hierarchical structure is associated with the lowest layer work item and a derived work item in another task different from the lowest layer work item is stored in association with each other. a derived work item storage unit;
a reception unit that receives, by the user, an operation of selecting a task item associated with the task;
a display control unit that displays a help screen containing information for supporting the user's operation by the first operation by the user;
The display control unit
if the work item selected by the user is the lowest-level work item,
a first screen area for displaying information that guides how to execute the work of the lowest-level work item;
The first screen area for displaying the derived work item of the other work when the work item of the lowest layer is associated with the derived work item of the other work in the derived work item storage unit. a second screen area different from
for displaying, by a second operation by the user, a help item consisting of a question and an answer stored in a help item storage unit and based on a transition route of the work item received by the reception unit; and an input area for receiving input of the second operation, and
When the work item of the lowest layer is not associated with the derived work item of the other work in the derived work item storage unit, the second screen area is not displayed;
The display control unit
a list of work items selected and operated by the user includes a first lowest-level work item and the derived work item associated with the first lowest-level work item ;
When the work item selected by the user is a work item of the second lowest layer ,
The input area for displaying the help item based on the transition path of the work item including the first lowest-level work item , the derived work item , and the second lowest-level work item . is displayed on the help screen.

Images