JP7358066B2 - Station service equipment, station service processing support methods, and programs - Google Patents

Description

Embodiments of the present invention relate to station service equipment, a station service processing support method, and a program.

Automatic change machines may be connected to station equipment operated by staff. This automatic change machine automatically processes cash generated during station operations when station operations such as ticket issuance or ticket refunds are performed using station operations equipment. Therefore, when the automatic change machine is disconnected from the station equipment due to an abnormality occurring in the automatic change machine, cash generated during the station service process is manually handled by staff during the disconnection period. Then, when the automatic change machine was connected, the staff had to calculate the amount received or refunded during the disconnection, and then deposit or withdraw the calculated amount to the automatic change machine. . In this way, the work when the automatic change machine is separated becomes complicated.

Japanese Patent Application Publication No. 2009-48398 Japanese Patent Application Publication No. 2006-65539 Japanese Patent Application Publication No. 2015-60521

The problem to be solved by the present invention is to provide station service equipment, a station service processing support method, and a program that can contribute to reducing the workload of staff members.

The station service equipment of the embodiment includes a connection unit, a station service processing unit, a management unit, a change machine control unit, and a notification unit. The connecting portion is connected to a change machine. The station service processing unit executes station service processing involving cash receipt or refund. The management section derives the total amount of cash received or refunded by the station processing during the period separated from the change machine based on the result of the station processing by the station processing processing section , and is received from the change machine when the change machine is connected to the station service equipment from the value obtained by subtracting the total amount from the balance of cash stored in the change machine received from the change machine immediately before the change machine is disconnected. A first difference is derived by subtracting the balance of cash stored in the change machine . When the change machine control unit is connected to the change machine, the change machine control unit instructs the change machine to perform processing related to cash to be received or refunded by the station service processing using the connection unit, and removes the change that had been disconnected. When the machine is connected to station equipment, it instructs the change machine to transmit information indicating the balance of cash contained in the change machine. The notification unit notifies the user of the total amount derived by the management unit and the first difference by at least one of displaying the total amount derived by the management unit and printing it on a medium.

The figure which shows the structure of the station management system 1. 1 is a diagram showing an example of the configuration of station equipment 100. FIG. FIG. 7 is a diagram showing an example of the contents of ticketing registration information 181. The figure which shows an example of the content of the station equipment log information 182. 7 is a diagram showing an example of the contents of separation period management information 183. FIG. A diagram showing an example of the configuration of an automatic change machine 200. The figure which shows an example of the content of the change machine log information 281. 5 is a flowchart showing an example of overall processing by the station equipment 100. 5 is a flowchart showing an example of overall processing by the automatic change machine 200. 5 is a flowchart showing an example of processing immediately after the station equipment 100 connects with the automatic change machine 200; An image diagram showing an example of complement processing during separation. An image diagram showing another example of complementary processing during separation. An image diagram showing an example of complement processing during separation.

Hereinafter, station service equipment, a station service processing support method, and a program according to embodiments will be described with reference to the drawings.

A station service system according to an embodiment will be described. FIG. 1 is a diagram showing the configuration of a station management system 1. As shown in FIG. The station service system 1 includes, for example, station service equipment 100, an automatic change machine 200, and a host server 300. The station service equipment 100 is, for example, a terminal installed at a station counter or the like and operated by a staff member. The station service equipment 100 is capable of executing various station service processes, such as issuing various types of tickets, refunding tickets, and settling shortfalls. Tickets include train tickets, limited express tickets, coupon tickets, commuter passes, etc.

The station equipment 100 is connected to an automatic change machine 200 via, for example, a wired cable, and is connected to an upper level server 300 via, for example, a network NW. The present invention is not limited to this, and the station service equipment 100 and the automatic change machine 200 may be connected via the network NW. The network NW includes, for example, some or all of a WAN (Wide Area Network), a LAN (Local Area Network), the Internet, a leased line, a wireless base station, a provider, and the like.

For example, the automatic change machine 200 operates in a cooperative mode when connected to the station equipment 100, and operates in an independent mode when disconnected from the station equipment 100. When operating in the cooperative mode, the automatic change machine 200 performs processing related to cash to be received or refunded in accordance with instructions from the station service equipment 100. When operating in the standalone mode, the automatic change machine 200 performs processing related to cash to be received or refunded in accordance with operating instructions from an attendant.

The host server 300 manages information regarding tickets sold by the station equipment 100 based on information received from the station equipment 100.

Next, the station equipment 100 will be explained. FIG. 2 is a diagram showing an example of the configuration of the station equipment 100. The station equipment 100 includes, for example, an operating section 101, a ticket issuing mechanism 102, a connecting section 103, a display section 104, a communication section 105, a printing section 106, a storage section 108, and a processing section 109.

The operation unit 101 includes, for example, some or all of various keys, buttons, dial switches, a mouse, and the like. Further, the operation unit 101 may be a touch panel formed integrally with the display unit 104. The display unit 104 is, for example, an LCD (Liquid Crystal Display) or an organic EL (Electroluminescence) display device.

The ticket issuing mechanism 102 includes a mechanism for issuing various usage tickets. The ticket issuing mechanism 102 may issue a usage ticket using an IC card, or may issue a usage ticket using a magnetic ticket. When issuing a usage ticket using an IC card, the ticket issuing mechanism 102, for example, decrypts information read from the IC card by a reader/writer that communicates with the IC card, or encrypts information written to the IC card. It is equipped with an encoding/decoding section, a printing mechanism that prints validity information, etc. on the surface of the ticket.

The connection unit 103 is a connector for connecting a wired cable, and outputs information from the station service equipment 100 to the automatic change machine 200 via the wired cable, and outputs information from the automatic change machine 200 to the station via the wired cable. output to the office equipment 100. Furthermore, the connection unit 103 may include a detection unit that detects the connection state with the automatic change machine 200.

The communication unit 105 includes, for example, a communication interface such as a NIC. The communication unit 105 communicates with the upper level server 300 via the network NW, for example.

The printing unit 106 includes a mechanism for printing a display object on a predetermined medium. The printing unit 106 may be, for example, a thermal printer that prints on thermal paper, or a thermal transfer printer that uses an ink ribbon.

The storage unit 108 is realized by, for example, a RAM (Random Access Memory), a ROM (Read Only Memory), an HDD (Hard Disk Drive), or the like. The storage unit 108 may be an external storage device such as a NAS (Network Attached Storage) that the station equipment 100 can access via the network NW. The storage unit 108 stores, for example, ticketing registration information 181, station equipment log information 182, disconnection period management information 183, and the like.

FIG. 3 is a diagram showing an example of the contents of the ticketing registration information 181. The ticketing registration information 181 is information regarding the tickets issued by the station service equipment 100. The ticketing registration information 181 is, for example, information that associates a card ID, registrant information, and ticketing information. Card ID is identification information that identifies an IC card. The registrant information includes the registrant's name, age, gender, etc. The ticketing information includes the ticket type and validity information of the issued ticket.

FIG. 4 is a diagram showing an example of the contents of the station equipment log information 182. The station service equipment log information 182 is information indicating a record of station service processing executed by the station service equipment 100. The station equipment log information 182 is, for example, information that associates date and time with ticket type, usage section, amount received or refunded (A), change machine balance (B), connection status, and the like. The date and time is the date and time when each station service process was executed. The ticket type is the type of ticket used. The usage section is the usage section of the voucher. The amount received or refunded (A) includes, for example, the fee for the issued ticket, the amount of the shortfall that has been settled, the amount of the refunded ticket, and the like. The change machine balance (B) is a predicted value of the balance of the automatic change machine 200 derived based on station service processing. The change machine balance (B) is derived by adding the amount of cash received or subtracting the amount of cash paid out to the deposit deposited into the automatic change machine 200. The connection status is information indicating the connection status between the station service equipment 100 and the automatic change machine 200.

FIG. 5 is a diagram showing an example of the contents of the separation period management information 183. The disconnection period management information 183 is information regarding the income and expenditure due to station service processing during the period when the automatic change machine 200 is disconnected. The disconnection period management information 183 includes, for example, the period number, disconnection date and time, connection date and time, remaining amount at the time of disconnection (C), income and expenditure amount during disconnection (D), predicted remaining amount at connection (E), and change machine balance (F). , the difference in the remaining amount at the time of the first connection (G), the difference in the remaining amount at the time of the second connection (H), and the presence or absence of supplementary processing. The period number is a number that distinguishes the separation period. One unit of the disconnection period is the period from when the automatic change machine 200 is disconnected to when the automatic change machine 200 is connected. That is, the disconnection date and time is the starting point of one unit of disconnection period corresponding to the period number, and the connection date and time is the end point of one unit of disconnection period corresponding to the period number.

The remaining amount (C) at the time of separation is the amount of cash remaining in the automatic change machine 200 at the time of separation. The remaining amount (C) at the time of disconnection is, for example, the change machine balance (B) derived in the station service processing immediately before disconnection in the station service equipment log information 182. Note that the remaining amount (C) at the time of separation may be the cash remaining in the automatic change machine 200 that was received from the automatic change machine 200 immediately before the disconnection.

The amount of income and expenditure during separation (D) is the total value of cash received or refunded in station operations during the separation period. The income and expenditure amount (D) during disconnection is, for example, the sum of the "receipts or refund amount (A)" corresponding to the connection status "disconnected" in the station equipment log information 182 for each unit of disconnection period. This is the total value.

The predicted remaining amount at the time of connection (E) is a predicted value of the remaining amount remaining in the automatic change machine 200 at the time when the automatic change machine 200 is connected, which is predicted from the station service equipment 100 side. The predicted amount at the time of connection is, for example, the value obtained by subtracting the "income and expenditure amount during disconnection (D)" from the "remaining amount at disconnection (C)".

The change machine balance (F) is a value derived by the automatic change machine 200 from the amount of cash remaining in the automatic change machine 200 at the time the automatic change machine 200 is connected. The change machine remaining amount (F) is, for example, the value obtained by subtracting the amount of money paid into the automatic change machine 200 that operated in the standalone mode during the separation period from the amount of money paid into it.

The balance difference (G) at the time of first connection is the value obtained by subtracting the "change machine balance (F)" from the "predicted balance at connection (E)". The balance difference (G) at the time of first connection includes (1) an income and expenditure error during the disconnection period, and (2) an income and expenditure other than the automatic change machine 200. The former (1) includes errors caused by exchanges of cash between staff and users, amounts deposited into or withdrawn from automatic change machine 200 for purposes other than station service processing by station service equipment 100, and the like. The latter (2) includes, for example, the total value of cash processed by a method other than processing by the automatic change machine 200 operating in the standalone mode. For example, during the separation period, if the staff performs both station service processing using cash in the safe at hand and station service processing using the automatic change machine 200, the staff at the station using cash in the safe at hand The total value of cash from business transactions is applicable. In addition, the staff member (2) compares the balance of items other than the automatic change machine 200 with the total amount of cash taken out from the safe and cash put into the safe, and calculates the balance difference (G) at the time of first connection. (1) It is possible to determine whether an income and expenditure error during the separation period is included.

The difference in the balance at the time of the second connection (H) is the value obtained by subtracting the "remaining amount at the change machine (F)" at the time of connection from the "remaining amount at the time of disconnection (C)". The balance difference (H) at the time of second connection is the balance of the automatic change machine 200 that was increased or decreased during disconnection.

The presence or absence of the complementary process is information indicating whether or not the disconnection period is in which the complementary process during disconnection is executed. The complementary process during disconnection is a process executed when the disconnected automatic change machine 200 is connected to the station service equipment 100, and is the station service process executed by the station service processing unit 191 during the disconnection period. This is a process that supplements various information regarding cash (cash in the automatic change machine 200 or in the safe) that has changed due to changes.

Returning to FIG. 1, the processing unit 109 will be explained. The processing unit 109 includes, for example, a station service processing unit 191, a change machine control unit 192, a display control unit 193, a communication control unit 194, a specifying unit 195, a management unit 196, and a print control unit 197. . Some or all of these components are realized by, for example, a processor such as a CPU (Central Processing Unit) executing a program (software) stored in the storage unit 108. In addition, some or all of the functions of these components are implemented by hardware such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), and GPU (Graphics Processing Unit). (including circuitry), or may be realized by collaboration between software and hardware. The program may be stored in advance in a storage device such as an HDD (Hard Disk Drive) or a flash memory, or may be stored in a removable storage medium such as a DVD or CD-ROM, and the storage medium may be installed in a drive device. It may be installed by being attached.

The station service processing unit 191 executes station service processing that involves receiving or refunding cash according to instructions received from the staff using the operation unit 101. Furthermore, the station service processing unit 191 outputs information indicating the amount of money to be collected or refunded through station service processing to the change machine control unit 192. The station service processing unit 191 executes various station service processes, such as issuing various types of tickets, refunding tickets, and settling shortfalls. For example, in ticket issuing processing, the station service processing unit 191 controls the ticket issuing mechanism 102 to issue various usage tickets, and outputs information indicating the fee of the issued usage tickets to the change machine control unit 192. In the refund process, the station service processing unit 191 derives the refund amount of the ticket based on the validity information of the ticket read by the ticket issuing mechanism 102, and outputs information indicating the refund amount to the change machine control unit 192. . In the process of paying the shortfall, the station processing unit 191 derives the shortfall of the ticket based on the validity information of the ticket read by the ticket issuing mechanism 102, and sends the information indicating the shortfall of the ticket to the change machine. It is output to the control section 192.

The change machine control unit 192 uses the connection unit 103 to instruct the automatic change machine 200 to perform processing related to cash to be received or refunded in station service processing by the station service processing unit 191. For example, when information indicating the fee for the issued ticket is input as a result of the ticket issuing process being executed by the station processing unit 191, the change machine control unit 192 instructs the payment process for the fee for the ticket, etc. do. For example, when information indicating a refund amount is input as a result of a refund process being executed by the station service processing unit 191, the change machine control unit 192 instructs a process to disburse the refund amount. For example, when information indicating a shortage of money is input as a result of the execution of the payment process for the shortage of money by the station processing unit 191, the change machine control unit 192 instructs the payment process etc. to collect the shortage of money. do. Note that the settlement process, withdrawal process, etc. by the automatic change machine 200 will be explained in detail in the description of the automatic change machine 200.

The change machine control unit 192 also determines whether the automatic change machine 200 is connected or disconnected via the connection unit 103. For example, the change machine control unit 192 transmits a predetermined command to the automatic change machine 200, and if there is a response, determines that it is in a connected state. On the other hand, if there is no response within the predetermined time, the change machine control unit 192 determines that the change machine is in a disconnected state.

The display control unit 193 generates a predetermined display screen and causes the display unit 104 to display the generated display screen. The display screen includes, for example, an operation screen for executing various station operations processes. Further, the display control unit 193 causes the display unit 104 to display information derived by the management unit 196, information received from the automatic change machine 200, and the like. Details will be described later.

The communication control unit 194 receives information from the higher-level server 300 using the communication unit 105 and transmits the information read from the storage unit 108 to the higher-level server 300. For example, the communication control unit 194 transmits information read from the ticketing registration information 181 to the host server 300.

The specifying unit 195 outputs and specifies information regarding at least one disconnection period during which the automatic change machine 200 is disconnected from the station service equipment 100, based on information indicating the past connection status with the automatic change machine 200. For example, the specifying unit 195 refers to the station service equipment log information 182 and determines a continuous period during which the "change machine connection status" is disconnected as one unit of disconnection period. In the example of FIG. 4, the period from 10:05 on November 1, 2018 to 12:00 on the same day is determined as one unit of disconnection period.

Further, the specifying unit 195 specifies a target period for the complementary processing during separation. The target period may be one unit or two or more units. For example, with reference to the separation period management information 183, a separation period in which the complementing process during separation has not yet been executed is determined as the target period. Note that the specifying unit 195 sets the period before the deadline out of the above-mentioned separation period as the target period. The deadline is, for example, the timing at which one day's sales are totaled. Note that the specifying unit 195 may specify the target period with a period in between in which the complementary processing being separated is completed. For example, if the complementary processing during separation of separation period 2 is completed among separation periods 1, 2, and 3 before the deadline, the target period is separation periods 1 and 3.

Further, the specifying unit 195 specifies the disconnection timing when the automatic change machine 200 is disconnected and the connection timing when the automatic change machine 200 is connected. The specifying unit 195 refers to the “connection status” of the station equipment log information 182 and determines each timing based on the connection status with the automatic change machine 200 determined by the change machine control unit 192. Note that the identifying unit 195 may determine each timing based on the detection result of the connection state by the connecting unit 103.

The management unit 196 stores the registration information obtained by the station service processing unit 191 in the storage unit 108 as part of the ticketing registration information 181. The management unit 196 stores the record of station service processing in the storage unit 108 as part of the station service equipment log information 182. The management unit 196 derives various information regarding cash (balance of the automatic change machine 200 and cash in the safe) that has changed due to the station service processing executed by the station service processing unit 191 during the disconnection period of the automatic change machine 200, It is stored in the storage unit 108 as part of the separation period management information 183.

For example, during the separation period specified by the identification unit 195, the management unit 196 stores information regarding the income and expenditure from station service processing during the separation period in the storage unit 108 as part of the separation period management information 183. The management unit 196 stores records of station service processing during the separation period in the separation period management information 183 for each station service process. The management unit 196 is not limited to this, and for example, the management unit 196 manages the total amount of revenue and expenditure due to station service processing during the separation period by deriving the amount of receipt or refund at that time for each station service processing during the separation period. It's okay. For example, the management unit 196 adds the received or refunded amount to the accumulated amount of collected amounts at that time for each station service process.

Further, when the identification unit 195 identifies that it is time to disconnect, the management unit 196 refers to the station equipment log information 182 and obtains the latest change machine balance (B). Then, the latest change machine balance (B) obtained is written in the "remaining amount at the time of separation (C)" of the separation period management information 183.

When the specifying unit 195 specifies that it is the connection timing, the managing unit 196 derives information on various items included in the disconnection period management information 183. For example, the management unit 196 refers to the station service equipment log information 182 and derives the total amount of cash received or refunded during the separation period based on information indicating past records of station service processing. Details will be described later.

The printing control unit 197 refers to the separation period management information 183 and controls the printing unit 106 to print predetermined information on the form. For example, when the automatic change machine 200 is connected, the print control unit 197 prints the balance amount (D) during disconnection, the remaining amount at the time of connection (G), etc. on the form. The present invention is not limited to this, and the print control unit 197 may print a part of the change machine log information received from the automatic change machine 200 on the form.

Next, the automatic change machine 200 will be explained. FIG. 6 is a diagram showing an example of the configuration of the automatic change machine 200. The automatic change machine 200 includes, for example, an operation section 201, a cash processing mechanism 202, a connection section 203, a display section 204, a storage section 208, and a processing section 209.

The operation unit 201 includes, for example, some or all of various keys, buttons, dial switches, a mouse, and the like. Further, the operation unit 201 may be a touch panel formed integrally with the display unit 204. The display unit 204 is, for example, an LCD or an organic EL display device.

The cash processing mechanism 202 includes a mechanism for executing various processes related to cash. The cash processing mechanism 202 includes, for example, a bill slot for inserting or discharging bills, an input slot for inserting coins, an outlet for discharging coins, a storage section for storing bills and coins, and a storage section for storing bills and coins taken out from the storage section. A mechanical mechanism for ejecting banknotes and coins from a banknote slot or an ejection port, and a mechanical mechanism for storing banknotes and coins inserted through a banknote slot or slot into a storage section. Further, the cash processing mechanism 202 includes an imaging unit and other measurement units, and includes a functional unit that acquires characteristic information for determining the amount of inserted banknotes and coins.

The connection unit 203 is a connector for connecting a wired cable, and outputs information from the automatic change machine 200 to the station equipment 100 via the wired cable, and outputs information from the station equipment 100 automatically via the wired cable. It is output to the change machine 200.

The storage unit 208 is realized by, for example, RAM, ROM, HDD, or the like. The storage unit 208 stores, for example, change machine log information 281.

FIG. 7 is a diagram showing an example of the contents of the change machine log information 281. The change machine log information 281 is information indicating a record of processing executed by the automatic change machine 200. The change machine log information 281 is information in which, for example, the date and time are associated with the deposit amount (J), the payment amount (K), the withdrawal amount (L), the change machine balance (M), the connection status, and the like. The date and time is the date and time when each process was executed. The deposited amount (J) is the amount of banknotes or coins inserted into the automatic change machine 200. The payment amount (K) is the amount when payment processing is instructed by the station service equipment 100. The withdrawal amount (L) is the amount of banknotes or coins discharged from the automatic change machine 200. The change machine balance (M) is a predicted value of the balance of the automatic change machine 200 derived based on processing by the automatic change machine 200. The change machine balance (M) is derived by adding the amount of the inserted banknotes or coins to the amount of deposit initially input into the automatic change machine 200, and subtracting the amount of the discharged banknotes or coins. be done. The connection status is information indicating the connection status between the station service equipment 100 and the automatic change machine 200.

Returning to FIG. 6, the processing unit 209 will be explained. The processing unit 209 includes, for example, a change processing unit 290, a management unit 295, and a display control unit 296. Some or all of these components are realized by, for example, a processor such as a CPU executing a program (software) stored in the storage unit 208. Further, some or all of the functions of these components may be realized by hardware such as LSI, ASIC, FPGA, GPU, etc., or may be realized by collaboration between software and hardware. .

The change processing unit 290 executes various processes related to cash by the automatic change machine 200. For example, the change processing unit 290 executes deposit processing, withdrawal processing, settlement processing, and notification processing. The change processing section 290 includes, for example, a deposit processing section 291, a withdrawal processing section 292, a settlement processing section 293, and a notification processing section 294, each of which executes these processes.

When banknotes or coins are inserted, the deposit processing unit 291 derives the amount of the banknotes or coins (deposit amount) that are inserted into the automatic change machine 200 based on the characteristic information acquired by the cash processing mechanism 202. The deposit processing unit 291 stores information indicating the derived deposit amount in the storage unit 208 as part of the change machine log information 281. Further, the deposit processing section 291 controls the cash processing mechanism 202 to store the inserted banknotes and coins in a predetermined location of the storage section.

When the withdrawal amount is instructed by the clerk using the operation section 201 during operation in the standalone mode, the withdrawal processing section 292 controls the cash processing mechanism 202 to dispense banknotes or bills corresponding to the withdrawal amount from the storage section. Take out the coins and eject them outside.

The settlement processing section 293, when operating in the cooperation mode, settles the settlement amount in cooperation with the deposit processing section 291 when the settlement amount is input from the station office equipment 100. For example, the settlement processing unit 293 subtracts the settlement amount input from the station service equipment 100 from the deposit amount derived by the deposit processing unit 291. If the deposit amount is greater than the settlement amount, banknotes or coins equivalent to the amount obtained by subtracting the settlement amount from the deposit amount are discharged as change. Further, the payment processing unit 293 stores information indicating the payment amount, the amount of change, etc. in the storage unit 208 as part of the change machine log information 281.

The management unit 295 stores the record of the processing by the automatic change machine 200 in the storage unit 208 as part of the change machine log information 281. For example, the management unit 295 stores the deposited amount in the deposited amount (J), the settled amount in the settled amount (K), and the withdrawn amount in the withdrawn amount (L). . Furthermore, the management unit 295 derives the remaining amount of cash stored in the automatic change machine 200 and stores it as the change machine balance (M). For example, when a deposit process is executed, the deposit amount (J) is added to the latest change machine balance (M) to derive the change machine balance (M). Furthermore, when the withdrawal process is executed, the change machine balance (M) is derived by subtracting the withdrawal amount (L) from the latest change machine balance (M).

In addition, when the station service equipment 100 instructs the management unit 295 to transmit information indicating the remaining amount of cash currently stored in the automatic change machine 200, the management unit 295 transmits the latest change machine balance ( M) and transmits information indicating the read change machine balance (M) to the station service equipment 100.

The display control unit 296 generates a predetermined display screen and causes the display unit 204 to display the generated display screen. The display control unit 296 causes the display unit 204 to display, for example, the deposit amount and withdrawal amount input using the operation unit 201, the processing results by the automatic change machine 200, and the like.

Next, an example of the overall processing by the station equipment 100 will be described. FIG. 8 is a flowchart showing an example of the overall processing by the station equipment 100. First, when the management unit 196 receives information indicating a deposit from the automatic change machine 200 using the connection unit 103, the management unit 196 records the date and time at that time as the “change machine balance (B)” in the station equipment log information 182. The deposit is stored in the storage unit 108 in association with the information shown (step S101). For example, the management unit 196 writes the deposit “200,000” in the “change machine balance (B)” of the station equipment log information 182.

Next, inputs regarding various input items related to station service processing are received from the staff using the operation unit 101 (step S103), and when execution of the station service processing is instructed (step S105), the station service processing unit 191 executes the instructions. Then, the station service processing is executed (step S107). For example, the station service processing unit 191 executes ticket issuing processing for a 35,000 yen commuter pass.

The change machine control unit 192 determines whether the automatic change machine 200 is connected or disconnected (step S109). When the automatic change machine 200 is in a disconnected state, the change machine control unit 192 outputs information indicating the amount received or refunded to the display control unit 193. The display control unit 193 generates a display screen that instructs the staff member to perform cash processing for the amount to be received or refunded, and displays it on the display unit 104 (step S111). Then, the management unit 196 stores the record of the station service processing in the storage unit 108 as part of the station service equipment log information 182 (step S113).

For example, the display control unit 193 causes the display unit 104 to display a display screen that instructs the clerk to execute the payment process for the collected amount of “35,000 yen.” As a result, the clerk stores, for example, the 35,000 yen received from the user into a safe on hand. Then, the management unit 196 writes “35,000” in the “receipt or refund amount (A)” of the station equipment log information 182. In addition, the management department 196 adds the amount (185,000) obtained by subtracting the commuter pass fee (35,000) from the deposit (200,000) to the “change machine balance (B)” in the station equipment log information 182. write to. Furthermore, the management unit 196 writes “disconnected” in the “connection status” of the station equipment log information 182.

On the other hand, in step S109, if the automatic change machine 200 is connected, the change machine control unit 192 outputs the amount received or refunded, and instructs the automatic change machine 200 to execute a predetermined process ( Step S115). Next, the management unit 196 stores the record of the station service processing in the storage unit 108 as part of the station service equipment log information 182 (step S117). For example, the change machine control unit 192 instructs the automatic change machine 200 to perform a settlement process for the collected amount of "35,000 yen." Then, the management unit 196 writes “35,000” in the “receipt or refund amount (A)” of the station equipment log information 182. In addition, the management department 196 adds the amount (185,000) obtained by subtracting the commuter pass fee (35,000) from the deposit (200,000) to the “change machine balance (B)” in the station equipment log information 182. write to. Furthermore, the management unit 196 writes “connected” in the “connection status” of the station equipment log information 182. Note that the process in step S117 may be omitted.

Next, an example of the overall processing by the automatic change machine 200 will be described. FIG. 9 is a flowchart showing an example of the overall processing by the automatic change machine 200. The processing in steps S201 to S209 described below is the processing when operating in the cooperative mode, and the processing in steps S211 to S221 is the processing when operating in the independent mode.

The change processing unit 290 uses the connection unit 203 to determine whether a predetermined instruction has been input from the station equipment 100 (step S201). When a predetermined instruction is input, the change processing section 290 determines a process to be executed based on the input predetermined instruction, and instructs the corresponding processing section to execute the process.

For example, suppose that the station service equipment 100 instructs to settle a ticket issued. When the banknotes and coins received by the clerk from the user are inserted into the automatic change machine 200, the deposit processing unit 291 executes a deposit process (step S203). Then, the settlement processing unit 293 executes the settlement process based on the settlement amount input from the station service equipment 100 (step S205). If there is change, the settlement processing unit 293 discharges banknotes or coins in an amount equivalent to the change (step S207). Then, the management unit 295 stores these processing results in the storage unit 208 as part of the change machine log information 281 (step S209).

On the other hand, in step S201, if there is no predetermined instruction from the station equipment 100, the change processing section 290 determines whether or not there is an instruction to deposit money from the staff using the operation section 201 (step S211). If there is a deposit instruction, the deposit processing unit 291 executes a deposit process based on the deposit amount input by the staff member using the operation unit 201 (step S213). If there is change, the deposit processing unit 291 discharges banknotes or coins in an amount equivalent to the change. The management unit 295 then stores the deposited amount in the storage unit 208 as part of the change machine log information 281 (step S215).

Next, the change processing unit 290 uses the operation unit 201 to determine whether there is an instruction to withdraw money from the staff member (step S217). When there is a withdrawal instruction, the withdrawal processing unit 292 executes a withdrawal process based on the withdrawal amount input by the clerk using the operation unit 201 (step S219). Then, the management unit 295 stores the withdrawal amount in the storage unit 208 as part of the change machine log information 281 (step S221).

Next, an example of processing immediately after the station equipment 100 connects to the automatic change machine 200 will be described. FIG. 10 is a flowchart showing an example of processing immediately after the station equipment 100 connects to the automatic change machine 200. The station service equipment 100 executes the following process while the automatic change machine 200 is disconnected.

First, the change machine control unit 192 determines whether or not it is connected to the automatic change machine 200 (step S131). When connected to the automatic change machine 200, the display control unit 193 causes the display unit 104 to display a screen for asking the staff member whether or not to execute the complementary process during disconnection. When the staff member uses the operation unit 101 to instruct execution of the complementing process during disconnection (step S133), the specifying unit 195 specifies the disconnection period that is the target of the complementing process during disconnection (step S135).

Next, the management unit 196 derives the income and expenditure amount (D) during separation for the separation period that is the target of the supplementary processing during separation specified in step S135, and stores it in the storage unit 108. Then, the display control unit 193 causes the display unit 104 to display the income and expenditure amount (D) that is being separated (step S137). For example, in the station equipment log information 182, the management unit 196 adds up the "receipt or refund amount (A)" corresponding to the connection status "disconnected" for each unit of disconnection period, and Derive the income and expenditure amount (D). If the target period for supplementary processing during separation is two or more units, the management unit 196 adds up the total value of the "receipt or refund amount (A)" derived for each unit during the separation period. The income and expenditure amount (D) may be derived.

Next, the change machine control unit 192 transmits a command instructing the automatic change machine 200 to transmit information indicating the current balance, and acquires information indicating the change machine balance (F) from the automatic change machine 200 ( Step S141). Here, the display control unit 193 may display the acquired change machine balance (F) on the display unit 104.

The change machine control unit 192 refers to the disconnection period management information 183 in the storage unit 108 and subtracts the income and expenditure amount (D) during disconnection from the balance at the time of disconnection (C), thereby calculating the predicted remaining amount at the time of connection (E). It is derived and stored in the storage unit 108. The display control unit 193 may display the derived predicted remaining amount at connection (E) on the display unit 104 (step S143).

Then, the change machine control unit 192 subtracts the change machine balance (F) acquired in step S143 from the predicted balance at connection (E) derived in step S143, thereby controlling the first connection balance difference (G ) is derived and stored in the storage unit 108. The display control unit 193 may display the derived first connection balance difference (G) on the display unit 104 (step S145).

The printing control unit 197 refers to the separation period management information 183 and controls the printing unit 106 to print predetermined information on the form (step S147).

Next, the change machine control unit 192 outputs a command instructing the automatic change machine 200 to deposit or withdraw the first connection balance difference (G) derived in step S145 (step S149). When the automatic change machine 200 deposits the first connection balance difference (G) according to the instruction from the change machine control unit 192, the automatic change machine 200 discharges an amount equal to or more than the first connection balance difference (G) as change. On the other hand, when processing the withdrawal of the balance difference (G) at the time of the first connection, the automatic change machine 200 dispenses the balance difference (G) at the time of the first connection in just the right amount.

This eliminates the need for the staff to calculate the income and expenditure during separation. Further, there is no need to take out the cash handled by the station service processing during separation from the safe in the correct amount. Further, it is not necessary to operate the automatic change machine 200 to deposit or withdraw the balance (D) that is being separated from the automatic change machine 200. Therefore, the work burden on the staff can be reduced.

Next, an example of complementary processing during separation will be described. FIG. 11 is an image diagram showing an example of complement processing during separation. In this example, it is assumed that only the cash in the safe is used for station processing during the separation period, and the cash in the automatic change machine 200 is used for purposes other than station processing.

Assume that 60,000 yen is received through station service processing by the station service equipment 100 during the disconnection period. It is also assumed that during the separation period, the staff member performs station service processing using the safe, and 60,000 yen in cash received through the station service processing is stored in the safe. Also, assume that during the separation period, the staff member withdraws 10,000 yen from the automatic change machine 200 for purposes other than station processing.

In this case, the station service equipment 100 has a collection amount of 60,000 yen during disconnection, a change machine balance (F) of 190,000 yen managed on the automatic change machine 200 side when connected, and a balance difference at the time of first connection. (G) 70,000 yen, 10,000 yen withdrawn from the disconnected automatic change machine 200 (corresponding to the remaining amount (H) at the time of second connection)), etc., are displayed on the display unit 104 or in the form. Can be printed. Therefore, the staff member does not need to calculate these amounts by himself/herself at the time of connection, and the work burden on the staff member is reduced.

In addition, when the automatic change machine 200 is connected, the first connection balance difference (G), which is the difference between the predicted balance at the time of connection (E) and the change machine balance (F), is 70,000 yen, and when disconnected It does not match the income and expenditure amount (D) 60,000 yen. Therefore, the staff member will be able to withdraw the 10,000 yen difference between the first connection balance difference (G) and the disconnected balance (D) of 60,000 yen from the automatic change machine 200 for purposes other than station processing. You can be sure that it is money. Note that even if the station equipment 100 does not display the withdrawal amount of 10,000 yen during disconnection on the display unit 104, the difference between the balance difference at the time of first connection (G) and the balance amount (D) during disconnection. By displaying on the display unit 104 that the amount is 10,000 yen, the staff can display the change machine balance managed by the station service equipment 100 and the actual change stored in the automatic change machine 200 during the disconnection period. It can be recognized that the error in the machine balance is 10,000 yen.

In addition, the station equipment 100 derives the amount (70,000 yen) by subtracting the balance at the time of second connection - 10,000 yen from the balance (D) of 60,000 yen during disconnection, and adds the derived amount to The automatic change machine 200 may be instructed to deposit the corresponding cash. The clerk takes out 70,000 yen from the safe and deposits it into the automatic change machine 200. By doing this, at the deadline, the balance in the safe will be 10,000 yen less, so you can confirm that 10,000 yen has been withdrawn from the automatic change machine 200 for purposes other than station processing. can.

FIG. 12 is an image diagram showing another example of complementary processing during separation. In this example, it is assumed that during the separation period, both the cash in the safe and the cash in the automatic change machine 200 are used for station operations.

For example, assume that 60,000 yen is received through station service processing by the station service equipment 100 during the disconnection period. It is also assumed that during the separation period, the staff member performs station operations using the cash in the safe at hand, and the cash in the safe increases by 40,000 yen. Further, during the separation period, the clerk operates the automatic change machine 200 in the standalone mode to deposit and withdraw money, and it is assumed that 20,000 yen in cash is deposited into the automatic change machine 200. Furthermore, assume that during the separation period, the staff member withdraws 10,000 yen from the automatic change machine 200 for purposes other than station processing.

In this case, the station service equipment 100 has a collection amount of 60,000 yen during disconnection, a change machine balance (F) of 210,000 yen managed on the automatic change machine 200 side when connected, and a balance difference at the time of first connection. (G) 50,000 yen, 20,000 yen deposited into the disconnected automatic change machine 200, 10,000 yen withdrawn from the disconnected automatic change machine 200, remaining amount upon second connection (H) 10,000, etc. can be displayed on the display unit 104 or printed on a form. Therefore, the staff member does not need to calculate these amounts by himself/herself at the time of connection, and the work burden on the staff member is reduced.

In addition, when the automatic change machine 200 is connected, the first connection balance difference (G), which is the difference between the predicted balance at the time of connection (E) and the change machine balance (F), is 50,000 yen, and when disconnected It does not match the income and expenditure amount (D) 60,000 yen. For this reason, the staff member notes that the difference of 10,000 yen between the balance at the time of first connection (G) and the amount of income and expenditure during disconnection (D) is withdrawn from the automatic change machine 200 for purposes other than station processing. You can confirm that. Note that even if the station equipment 100 does not display the withdrawal amount of 10,000 yen during disconnection on the display unit 104, the difference between the balance difference at the time of first connection (G) and the balance amount (D) during disconnection. By displaying on the display unit 104 that the amount is 10,000 yen, the staff can display the change machine balance managed by the station service equipment 100 and the actual change stored in the automatic change machine 200 during the disconnection period. It can be recognized that the error in the machine balance is 10,000 yen.

In addition, the station equipment 100 derives an amount (50,000 yen) by subtracting the balance at the time of second connection of 10,000 yen from the balance (D) of 60,000 yen during disconnection, and corresponds to the derived amount. The automatic change machine 200 may be instructed to deposit the cash. The clerk takes out 50,000 yen from the safe and deposits it into the automatic change machine 200. By doing this, at the deadline, the balance in the safe will be 10,000 yen less, so you can confirm that 10,000 yen has been withdrawn from the automatic change machine 200 for purposes other than station processing. can.

FIG. 15 is an image diagram showing an example of complementary processing during separation. In this example, it is assumed that the cash in the safe is not used for station processing during the separation period, and only the cash in the automatic change machine 200 is used for station processing.

Assume that 60,000 yen is received through station service processing by the station service equipment 100 during the disconnection period. It is also assumed that during the separation period, the clerk operates the automatic change machine 200 in the standalone mode to deposit and withdraw money, and 60,000 yen in cash is deposited into the automatic change machine 200. Also, assume that during the separation period, the staff member withdraws 10,000 yen from the automatic change machine 200 for purposes other than station processing.

In this case, the station service equipment 100 has a collection amount of 60,000 yen during disconnection, a change machine balance (F) of 250,000 yen managed on the automatic change machine 200 side when connected, and a balance difference at the time of first connection. (G) - 10,000 yen, a deposit of 60,000 yen to the automatic change machine 200 being disconnected, a withdrawal of 10,000 yen from the automatic change machine 200 being disconnected, etc., on the display unit 104; It can be printed on the form. Therefore, the staff member does not need to calculate these amounts by himself/herself at the time of connection, and the work burden on the staff member is reduced.

Further, when the automatic change machine 200 is connected, the first connection balance difference (G), which is the difference between the predicted balance at the time of connection (E) and the change machine balance (F), is -10,000 yen, Matches the withdrawal amount of 10,000 yen during separation. Therefore, the staff member can confirm that 10,000 yen has been withdrawn from the automatic change machine 200 for purposes other than station processing. Note that even if the station equipment 100 does not display the withdrawal amount of 10,000 yen during disconnection on the display unit 104, the display unit will display that the balance difference (G) at the time of first connection is -10,000 yen. 104, the staff can confirm that the difference between the change machine balance managed by the station equipment 100 and the actual change machine balance stored in the automatic change machine 200 during the disconnection period is 10,000 yen. You can recognize that something is there.

In addition, the station equipment 100 derives the amount (10,000 yen) obtained by subtracting the balance at the time of second connection (H) of 50,000 yen from the balance (D) of 60,000 yen during disconnection. The automatic change machine 200 may be instructed to deposit cash corresponding to the amount. The clerk takes out 10,000 yen from the safe and deposits it into the automatic change machine 200. By doing this, at the deadline, the balance in the safe will be 10,000 yen less, so you can confirm that 10,000 yen has been withdrawn from the automatic change machine 200 for purposes other than station processing. can.

According to at least one embodiment described above, the connection unit 103 is connected to the automatic change machine 200, the station service processing unit 191 executes station service processing involving cash collection or refund, and the station service processing unit 191 A management unit 196 that is connected to the automatic change machine 200 and derives the total amount of cash received or refunded by the station service process during the period when the automatic change machine 200 is separated from the automatic change machine 200 based on the result of the station service process. If so, the connection unit 103 is used to instruct the automatic change machine 200 to process cash to be received or refunded through station service processing, and when the disconnected automatic change machine 200 is connected to the station service equipment 100, A change machine that instructs the automatic change machine 200 to transmit at least either information indicating the balance of cash stored in the automatic change machine 200 or information indicating the amount deposited or withdrawn from the automatic change machine 200. The total amount derived by the control unit 192 and the management unit 196 and the balance of cash received from the automatic change machine 200 or the balance of cash stored in the automatic change machine 200. A notification unit (display unit 104, display control unit 193, printing unit 106) that notifies the user of the amount derived based on the amount of money derived based on the , printing control unit 197), it is possible to contribute to reducing the workload of the staff member.

Although several embodiments of the invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These embodiments can be implemented in various other forms, and various omissions, substitutions, and changes can be made without departing from the gist of the invention. These embodiments and their modifications are included within the scope and gist of the invention as well as within the scope of the invention described in the claims and its equivalents.

DESCRIPTION OF SYMBOLS 1...Station service system, 100...Station service equipment, 101...Operation unit, 102...Ticket issuing mechanism, 103...Connection unit, 104...Display unit, 105...Communication unit, 106...Print unit, 108...Storage unit, 109...Processing Department, 181...Ticketing registration information, 182...Station service equipment log information, 183...Disconnection period management information, 191...Station service processing unit, 192...Change machine control unit, 193...Display control unit, 194...Communication control unit, 195 ...Identification section, 196...Management section, 197...Print control section, 200...Automatic change machine, 201...Operation section, 202...Cash processing mechanism, 203...Connection section, 204...Display section, 208...Storage section, 209...Processing Department, 281...Change machine log information, 290...Change processing unit, 291...Deposit processing unit, 292...Payment processing unit, 293...Settlement processing unit, 294...Notification processing unit, 295...Management unit, 296...Display control unit , 300...Upper server

Claims (9)

a connection part connected to the change machine;
a station processing department that executes station processing involving cash collection or refund;
Based on the result of the station processing by the station processing unit, derive the total amount of cash received or refunded by the station processing during the period when the change machine is disconnected , and immediately before the change machine is disconnected. The change machine received from the change machine when the change machine was connected to station service equipment from the value obtained by subtracting the total amount from the balance of cash stored in the change machine received from the change machine at a management unit that derives a first difference by subtracting the balance of cash stored in the
When connected to the change machine, the connection unit is used to instruct the change machine to process cash to be received or refunded by the station service processing, and the disconnected change machine is connected to the station service equipment. a change machine control unit that, when connected, instructs the change machine to transmit information indicating the balance of cash stored in the change machine;
a notification unit that notifies users of the total amount derived by the management unit and the first difference by displaying the total amount derived by the management unit on a display unit or by printing it on a medium; device. The change machine control unit includes:
instructing the change machine to perform processing related to depositing or withdrawing cash corresponding to the first difference;
The station service equipment according to claim 1 . a connection part connected to the change machine;
a station processing department that executes station processing involving cash collection or refund;
Based on the result of the station processing by the station processing unit, derive the total amount of cash received or refunded by the station processing during the period when the change machine is disconnected , and immediately before the change machine is disconnected. a management unit that derives a second difference by subtracting the total amount from the balance of cash stored in the change machine received from the change machine;
When connected to the change machine, the connection unit is used to instruct the change machine to process cash to be received or refunded by the station service processing, and the disconnected change machine is connected to the station service equipment. a change machine control unit that, when connected, instructs the change machine to transmit information indicating the balance of cash stored in the change machine;
a notification unit that notifies users of the total amount derived by the management unit and the second difference by displaying the total amount derived by the management unit on a display unit or by printing it on a medium; device. The change machine control unit includes:
instructing the change machine to perform processing related to depositing or withdrawing cash corresponding to the value obtained by subtracting the second difference from the total amount derived by the management unit;
The station service equipment according to claim 3 . further comprising a specifying unit that outputs information regarding at least one period during which the change machine is disconnected from the connection unit, based on information indicating a connection status with the change machine,
The management department is
In the first period in which the change machine is disconnected, and in the second period in which the change machine is disconnected with a connection period between the first period and the change machine is disconnected, the change machine is collected or refunded in the station service process. Derive the total value of cash,
The station service equipment according to any one of claims 1 to 4 . The computer is
Perform station operations involving cash collection or refunds,
Based on the result of the station service process, derive the total amount of cash received or refunded by the station service process during the period when the change machine connected using the connection part is disconnected,
When the change machine is connected to station equipment, the change is calculated from the value obtained by subtracting the total amount from the balance of cash stored in the change machine, which is received from the change machine immediately before the change machine is disconnected. deriving a first difference by subtracting the balance of cash stored in the change machine received from the change machine;
When connected to the change machine, instructing the change machine to perform processing related to cash to be received or refunded by the station service processing using the connection unit,
When the disconnected change machine is connected to station equipment, instructing the change machine to transmit information indicating the balance of cash stored in the change machine,
Notifying the user of the derived total amount and the first difference by at least one of displaying it on a display unit or printing it on a medium;
Station service processing support method. The computer is
Perform station operations involving cash collection or refunds,
Based on the result of the station service process, derive the total amount of cash received or refunded by the station service process during the period when the change machine connected using the connection part is disconnected,
Deriving a second difference by subtracting the total amount from the balance of cash stored in the change machine received from the change machine immediately before the change machine is disconnected;
When connected to the change machine, instructing the change machine to perform processing related to cash to be received or refunded by the station service processing using the connection unit,
When the disconnected change machine is connected to station equipment, instructing the change machine to transmit information indicating the balance of cash stored in the change machine,
Notifying the user of the derived total amount and the second difference by at least one of displaying it on a display unit or printing it on a medium;
Station service processing support method. to the computer,
Perform station operations involving cash collection or refunds,
Based on the result of the station service process, derive the total amount of cash received or refunded by the station service process during the period when the change machine connected using the connection part is disconnected;
When the change machine is connected to station equipment, the change is calculated from the value obtained by subtracting the total amount from the balance of cash stored in the change machine, which is received from the change machine immediately before the change machine is disconnected. deriving a first difference by subtracting the balance of cash received from the change machine and stored in the change machine;
When connected to the change machine, instruct the change machine to perform processing related to cash to be received or refunded through the station service processing using the connection unit;
When the disconnected change machine is connected to station equipment, instructing the change machine to transmit information indicating the balance of cash stored in the change machine;
Notifying the user of the derived total amount and the first difference by at least one of displaying it on a display unit or printing it on a medium;
program. to the computer,
Perform station operations involving cash collection or refunds,
Based on the result of the station service process, derive the total amount of cash received or refunded by the station service process during the period when the change machine connected using the connection part is disconnected;
Deriving a second difference by subtracting the total amount from the balance of cash stored in the change machine received from the change machine immediately before the change machine is disconnected;
When connected to the change machine, instruct the change machine to perform processing related to cash to be received or refunded through the station service processing using the connection unit;
When the disconnected change machine is connected to station equipment, instructing the change machine to transmit information indicating the balance of cash stored in the change machine;
Notifying the user of the derived total amount and the second difference by at least one of displaying it on a display unit or printing it on a medium;
program.

Images