JP7406471B2 - Online examination system, its control method, patient-side terminal program, doctor-side terminal program, and recording medium - Google Patents

Description

The present invention relates to an online medical examination system, a control method thereof, a patient terminal program, a doctor terminal program, and a recording medium.

In recent years, demand for online medical examinations has been increasing for the purpose of making it easier for people living in remote areas to receive medical examinations and for the purpose of avoiding infection from other patients suffering from infectious diseases when visiting the hospital (Patent Document 1) reference).

Japanese Patent Application Publication No. 2020-34993

In an online consultation as described in Patent Document 1, a patient makes a reservation for an online consultation with a doctor. However, if patients are not accustomed to online consultations, they tend to pay attention to arranging the camera settings, audio settings, etc. for online consultations, and end up making reservations at inappropriate hospitals and doctors. There may be cases. For this reason, there is an increased possibility that the appointment will be made to a doctor who does not specialize in the patient's illness or to a doctor at a hospital that cannot treat serious illnesses due to equipment limitations.

The present invention has been made to solve such problems, and its purpose is to provide an online system that can contribute to making online consultation reservations for more appropriate doctors and hospitals. An object of the present invention is to provide an examination system, a control method thereof, a patient terminal program, a doctor terminal program, and a recording medium.

The online medical examination system according to the present invention includes a patient-side terminal operated by a patient and a doctor-side terminal operated by a doctor, and through transmission and reception of information between the patient-side terminal and the doctor-side terminal, An online medical examination system in which a reservation is made for an online medical examination and an online medical examination is performed at the reserved time, wherein the patient-side terminal presents the contents of the medical examination to the patient and displays an image for inputting medical examination answers. a first display control means; a second display control means for displaying an image that presents to the patient a plurality of candidates for a reservation destination for making an online consultation reservation, and allows the patient to select one from the plurality of candidates; The doctor side terminal of the reservation destination selected through the display by the second display control means generates information from the inquiry answer input through the display by the first display control means or from the information about the inquiry answer. The present invention includes a reservation refusal means capable of rejecting a reservation for an online medical examination based on the response generation information. Furthermore, in the online medical examination system, the patient-side terminal sends an image for specifying a pharmacy to which prescription information containing information on medicines determined to be delivered to the patient through an online examination with the doctor is sent. A third display control means is provided for displaying during or after the online medical examination.

Further, the control method for an online medical examination system according to the present invention includes a patient-side terminal operated by a patient and a doctor-side terminal operated by a doctor, and a communication between the patient-side terminal and the doctor-side terminal is provided. A control method for an online medical examination system that makes a reservation for an online medical examination and conducts an online medical examination at the reserved time through sending and receiving information, wherein the patient side terminal presents the contents of the medical examination to the patient and also performs the medical examination. A first display control step that displays an image that prompts the patient to input an answer, and displays an image that presents the patient with a plurality of candidates for booking an online consultation and allows the patient to select one from the plurality of candidates. and a second display control step in which the doctor-side terminal of the reservation destination selected through the display in the second display control step displays the information of the interview answer input through the display in the first display control step, or , a reservation refusal step capable of rejecting a reservation for an online medical examination based on answer generation information generated from information on the inquiry answer. Furthermore, in the control method of the online medical examination system, the patient terminal is configured to specify a pharmacy to which prescription information having information on pharmaceuticals determined to be delivered to the patient through an online examination with the doctor is to be sent. A third display control step is provided to display the image during or after the online medical examination.

A patient terminal program according to the present invention allows a computer to make and receive reservations for online consultations through the transmission and reception of information between a patient terminal operated by a patient and a doctor terminal operated by a doctor. A patient-side terminal program that functions as the patient-side terminal of an online medical examination system that conducts an online medical examination at a certain time, the first display displaying an image that presents the contents of the medical examination to the patient and prompts the patient to input the medical examination answers. a second display control step for displaying an image that presents to the patient a plurality of candidates for reservation destinations for reserving an online consultation and allows the patient to select one from the plurality of candidates; Before the reservation is established, the information on the medical inquiry answer input through the display in the display control step or the answer generation information generated from the medical inquiry answer is sent to the doctor side terminal of the candidate selected through the display in the second display control step. A sending step of sending the information to the computer causes the computer to execute the sending step. Furthermore, the patient terminal program sends an image during the online consultation or online consultation to specify the pharmacy to which the prescription information containing information on the medicine determined to be delivered to the patient during the online consultation with the doctor is sent. To cause a computer to execute a display step to display after a medical examination.

A doctor-side terminal program according to the present invention allows a computer to make and receive reservations for online consultations through the transmission and reception of information between a patient-side terminal operated by a patient and a doctor-side terminal operated by a doctor. A doctor-side terminal program that functions as the doctor-side terminal of an online medical examination system that conducts an online medical examination at a certain time, the doctor-side terminal program functioning as the doctor-side terminal of an online medical examination system that performs an online medical examination at a certain time, and that is generated from the information of the inquiry answer transmitted from the patient-side terminal or the inquiry answer before the reservation is established. a receiving step of receiving response generation information; and a reservation refusal step capable of rejecting a reservation for an online medical examination based on the information on the medical inquiry answer received in the receiving process or the answer generating information generated from the information on the medical inquiry answer. , cause the computer to execute. Furthermore, the doctor's terminal program sends an image that allows the patient to specify the pharmacy to which the prescription information containing information on the medicine determined to be delivered to the patient during the online consultation is sent. The computer is caused to execute a display step of displaying the image on the patient-side terminal during the process.

A computer-readable recording medium according to the present invention records the patient-side terminal program or doctor-side terminal program described above.

According to the present invention, it is possible to contribute to establishing an online consultation reservation with a more appropriate doctor or hospital.

FIG. 1 is a conceptual diagram of an online medical examination system including an information processing device according to the present embodiment. FIG. 2 is a functional configuration diagram showing details of the patient-side terminal shown in FIG. 1. FIG. 2 is a functional configuration diagram showing details of the relay device shown in FIG. 1. FIG. FIG. 2 is a functional configuration diagram showing details of the doctor-side terminal shown in FIG. 1. FIG. FIG. 6 is a diagram illustrating an example of an input image of prior matters displayed by the first display control unit. FIG. 3 is a first diagram illustrating an example of an input image of the interview contents and answers displayed by the first display control unit. FIG. 6 is a second diagram showing an example of an input image of the interview contents and answers displayed by the first display control unit. It is a figure which shows the example of the search image displayed by a 4th display control part. It is a figure which shows the example of a several candidate image displayed by a 2nd display control part. FIG. 2 is a conceptual diagram illustrating an example of a method for calculating the degree of urgency by the information processing unit. It is a figure which shows the 1st example of an image displayed on a doctor side terminal. It is a figure which shows the 2nd example of an image displayed on a doctor side terminal. It is a figure which shows the example of a display image when a reservation is refused on a doctor side terminal. FIG. 7 is a diagram illustrating an example of an image displayed on a patient-side terminal when a doctor proposes the next consultation date and time. It is a figure which shows the example of the pharmacy designation image displayed by the 3rd display control part. It is a flowchart showing the online reservation method of the online medical examination system according to the present embodiment, and shows the processing of the patient-side terminal. It is a flowchart showing the online reservation method of the online medical examination system according to the present embodiment, and shows the processing of the doctor side terminal. It is a flowchart showing the online examination method of the online examination system according to the present embodiment, and shows the processing of the patient-side terminal.

Hereinafter, the present invention will be explained along with preferred embodiments. Note that the present invention is not limited to the embodiments shown below, and can be modified as appropriate without departing from the spirit of the present invention. In addition, in the embodiments described below, illustrations and explanations of some components are omitted, but the details of the omitted techniques will be described within the scope of not contradicting the content described below. It goes without saying that publicly known or well-known techniques are applied as appropriate.

FIG. 1 is a conceptual diagram of an online medical examination system including an information processing apparatus according to this embodiment. As shown in FIG. 1, the online medical examination system 1 includes a patient-side terminal 100 operated by the patient, a doctor-side terminal 300 operated by the doctor, and a relay device 200 that relays the two terminals 100, 300. A reservation for an online medical examination is made through the transmission and reception of information between the patient terminal 100 and the doctor terminal 300. Further, the online medical examination system 1 connects both terminals 100 and 300 online in order to perform the online medical examination at the time when the online medical examination was reserved.

Regarding the online examination system 1, first, a reservation is made from the patient terminal 100 to the doctor terminal 300 with a designated date and time. The doctor's terminal 300 is capable of displaying the details of a reservation received from the patient's terminal 100. The doctor, etc. determines whether or not to accept the reservation, and if the doctor or the like performs an operation to accept the reservation, the reservation is established, and if the doctor or the like performs an operation to refuse the reservation, the reservation is not established. When the reservation is established and the reservation date and time arrives, the patient terminal 100 and the doctor terminal 300 are connected online and the online examination is started.

In particular, in the online medical examination system 1 according to the present embodiment, information on the inquiry answer is transmitted from the patient-side terminal 100 to the doctor-side terminal 300 before the reservation is established (at the time of reservation application). Therefore, the doctor can judge whether the patient is outside the specialty or the possibility of a serious illness that makes the examination impossible, based on the interview answers etc. that can be checked on the doctor side terminal 300. Sometimes reservations can be refused. Therefore, the online medical examination system 1 according to the present embodiment is configured to be able to make a reservation for an online medical examination with a more appropriate doctor or hospital. Each part 100, 200, and 300 will be explained in detail below.

FIG. 2 is a functional configuration diagram showing details of the patient-side terminal 100 shown in FIG. 1. As shown in FIG. The patient-side terminal 100 is composed of a personal computer, a smartphone, etc., and as shown in FIG. It is equipped with

The operation unit 110 is a part operated by the patient, and the display unit 120 provides images to the patient. When the patient-side terminal 100 is a personal computer, the operation section 110 corresponds to a mouse or a keyboard, and the display section 120 corresponds to a display. When the patient-side terminal 100 is a smartphone, the operation unit 110 and the display unit 120 correspond to a touch panel that is a combination of a display device such as a liquid crystal panel and a position input device such as a touch pad.

The display control unit 130 executes control to cause the display unit 120 to display an image. The transmitter 140 transmits information to the doctor terminal 300 via the relay device 200, and the receiver 150 receives information from the doctor terminal 300 via the relay device 200. The storage unit 160 stores a patient terminal program for making the patient terminal 100 function. By executing this patient-side terminal program, each part of the patient-side terminal 100 will function.

Further, as shown in FIG. 2, the display control section 130 includes a first display control section (first display control means) 131, a second display control section (second display control means) 132, and a third display control section. (third display control means) 133, and a fourth display control section (fourth display control means) 134.

The first display control unit 131 presents the contents of the inquiry to the patient and also displays an image for inputting an answer to the inquiry. In detail, the first display control unit 131 displays an image shown in FIG. 5 for inputting preliminary matters, and an image shown in FIGS. 6 and 7 for presenting the interview contents and inputting the answer to the inquiry.

FIG. 5 is a diagram showing an example of an input image of prior matters displayed by the first display control unit 131. As shown in FIG. 5, the first display control section 131 includes an input section I1 for inputting information on the patient's date of birth, an input section I2 for inputting the patient's gender, and the number of siblings of the patient. An input section I3 for inputting the patient's address, an input section I4 for inputting the patient's address, and an input section I5 for inputting the health insurance number are displayed. The patient inputs various information by operating drop boxes displayed as input sections I1 to I5 or by writing characters in text boxes. Note that the prior information is not limited to these, and may include, for example, a medical card number, ID, etc.

The information input as such advance information is stored as patient information in the storage unit 160 or the storage units (reference numerals 240 and 360 described later) of the relay device 200 and the doctor's terminal 300. Furthermore, when using the online medical examination system 1 from the next time onward, for example, the input sections I1 to I5 will be automatically input based on the stored contents, or the input of the preliminary items itself (that is, the image display itself shown in FIG. 5) will be automatically input. It may be omitted.

FIG. 6 is a first diagram showing an example of an input image of the interview contents and answers displayed by the first display control unit 131. When the input shown in FIG. 5 is completed, the first display control unit 131 displays the image shown in FIG. 6. That is, the first display control unit 131 includes an input unit I6 for inputting information regarding the patient's body temperature, an input unit I7 for inputting the patient's weight, and an input unit I7 for inputting information on the patient's past medical visits. The input section I8 is displayed. The patient inputs various information by operating drop boxes and radio buttons displayed as input sections I6 to I8.

FIG. 7 is a second diagram showing an example of an input image of the interview contents and answers displayed by the first display control unit 131. When the input shown in FIG. 6 is completed, the first display control unit 131 displays the image shown in FIG. 7. That is, the first display control section 131 displays the input section I9 for inputting information regarding the patient's symptoms (condition). Specifically, the first display control unit 131 displays various symptoms and check boxes adjacent to each other. The patient can specify adjacent symptoms by checking the checkbox.

Further, although not shown, when the input of the symptoms shown in FIG. 7 is completed, the first display control unit 131 presents a question asking for details of the selected symptom and displays an image for inputting an answer to the question. . When the input to this image is completed, the patient terminal 100 obtains information on the answer to the medical inquiry.

Refer to FIG. 2 again. The fourth display control unit 134 displays an image for searching for a plurality of candidates for making an online consultation reservation for a patient. FIG. 8 is a diagram showing an example of a search image displayed by the fourth display control unit 134.

The fourth display control unit 134 displays the image shown in FIG. 8. That is, the fourth display control unit 134 has a designation part D1 for designating whether to search for a doctor or a hospital, a designation part D2 for designating and searching for the location of a doctor or hospital, and a designation part D2 for designating the location of the doctor or hospital. A specification section D3 for specifying and searching a doctor or hospital is displayed. Further, the fourth display control unit 134 displays a specification section D4 for searching for a doctor or hospital based on the date when online consultation is available, and an input section I10 for searching by directly inputting a doctor's name or department in text. .

In addition, the fourth display control section 134 displays designation sections D5 to D7 in which further additional conditions for the doctor can be designated. Of these, the specific condition specification section D5 includes the following items: "Reservations can be made immediately," "Highly rated," "Female doctor," "Night and holiday clinics available," and "The affiliated hospital has a large number of clinics," as well as the check boxes adjacent to these items. It has a box. The patient can specify adjacent items by checking the checkboxes. In particular, since the selective condition specifying section D5 has the item "female doctor", it is possible to input the doctor's gender as a patient's request.

The hobby designation section D6 includes hobby items such as "sports," "reading," "movies," "games," and "cooking," and checkboxes adjacent to these items. The personality designation section D7 includes personality items such as "active," "simple," "serious," and "sociable," and checkboxes adjacent to these. The patient can specify adjacent items by checking these checkboxes. In particular, since the hobby specifying section D6 and the personality specifying section D7 have these items, by checking the check boxes, it is possible to input hobbies and personality as the patient's wishes.

Refer to FIG. 2 again. The second display control unit 132 presents to the patient a plurality of candidates for reservations for online medical examinations, and displays an image that allows the patient to select one from the plurality of candidates. FIG. 9 is a diagram showing an example of images of a plurality of candidates displayed by the second display control unit 132.

The second display control unit 132 displays an image shown in FIG. 9, for example. That is, the second display control unit 132 makes a reservation for a doctor (hospital in the case of a hospital search) based on the input content input to the input unit I10 and the specification content made in the specification units D1 to D7. Displayed as the previous candidates C1 to C3. These reservation destination candidates C1 to C3 include information on the hospital to which the doctor belongs, the address of the hospital, the doctor's name, the doctor's evaluation, main specialty, and position. Furthermore, candidates C1 to C3 also include matching degrees regarding hobbies and personalities.

Such reservation destination candidates C1 to C3 can be specified. For example, when candidate C2 is specified, the second display control unit 132 displays a message indicating that candidate C2 has been specified, as shown in FIG. The frame image F shown is displayed. Thereafter, by operating an operation button or the like (not shown), the patient-side terminal 100 will transmit information regarding the online consultation reservation to the designated reservation destination candidates C1 to C3. That is, the patient-side terminal 100 transmits the information on the inquiry answer before a reservation is established at the doctor-side terminal 300 for the designated candidates C1 to C3.

Note that the number of reservation destination candidates C1 to C3 is not limited to one, and a plurality of reservation destination candidates may be specified. In this case, if there is an operation to accept a reservation on the doctor side terminal 300 for any one of the multiple specified candidates C1 to C3, a reservation request is automatically made for the other candidates C1 to C3. Preferably, it is withdrawn.

FIG. 3 is a functional configuration diagram showing details of the relay device 200 shown in FIG. 1. As shown in FIG. The relay device 200 is configured by, for example, a server device, and includes a receiving section 210, an information processing section (generating means) 220, a transmitting section 230, and a storage section 240, as shown in FIG.

The receiving unit 210 receives information from the patient terminal 100 and the doctor terminal 300. The information processing unit 220 processes the received information. Further, the transmitter 230 transmits information to the patient terminal 100 and the doctor terminal 300. The storage unit 240 stores a program for controlling the entire relay device 200.

Here, the information processing unit 220 generates answer generation information from the information on the medical inquiry answers input through the image display by the first display control unit 131. Here, the answer generation information is information obtained by processing the information of the interview answers. When the information processing unit 220 receives information about an answer to the medical inquiry indicating that the body temperature is 39° C. or higher, the information processing unit 220 generates answer generation information indicating that the body temperature is extremely high, for example. Thereby, when displayed on the doctor side terminal 300, it is possible to display, for example, "high temperature" adjacent to the numerical information of body temperature.

Furthermore, in this embodiment, the information processing unit 220 generates urgency information indicating the urgency regarding the patient's condition. FIG. 10 is a conceptual diagram illustrating an example of a method for calculating the degree of urgency by the information processing unit 220. In the present embodiment, the storage unit 240 stores, for example, an individual degree of urgency for each response to the contents of the medical interview. For this reason, the information processing unit 220 adds the corresponding individual degree of urgency according to the inquiry answers from the patient side. Furthermore, the storage unit 240 also stores individual degrees of urgency for specific combinations of specific interview answers. Therefore, the information processing unit 220 determines whether there is a specific combination of answers (for example, a combination of answer 3 for interview 2 and answer 2 for interview 3) for specific interview contents (for example, interview 2 and interview 3 in FIG. 10). If so, add the individual level of urgency. The information processing unit 220 generates the added total degree of urgency as answer generation information.

The transmitting unit 230 of the information processing unit 220 transmits the generated answer generation information to the doctor side terminal 300 of the candidates C1 to C3 designated by the patient side. Note that in the example shown in FIG. 10, there are five interview contents, but the number is not limited to this.

FIG. 4 is a functional configuration diagram showing details of the doctor-side terminal 300 shown in FIG. 1. As shown in FIG. The doctor side terminal 300 is configured by, for example, a personal computer, and as shown in FIG. We are prepared.

The operating section 310 is a part operated by the doctor, and the display section 320 provides an image to the doctor. When the doctor-side terminal 300 is a personal computer, the operation section 310 corresponds to a mouse or a keyboard, and the display section 320 corresponds to a display.

The display control section 330 causes the display section 320 to display an image. The transmitter 340 transmits information to the patient terminal 100 via the relay device 200, and the receiver 350 receives information from the patient terminal 100 via the relay device 200. The storage unit 360 stores a doctor-side terminal program for making the doctor-side terminal 300 function. By executing this doctor-side terminal program, each part of the doctor-side terminal 300 will function.

Further, as shown in FIG. 4, the display control section 330 includes an operation image display control section (reservation refusal means) 331. The operation image display control section 331 displays an image when the doctor performs an operation. Here, if there is a reservation for an online consultation from the patient terminal 100, the display control unit 330 displays the images shown in FIGS. 11 and 12.

11 and 12 are diagrams showing examples of images displayed on the doctor-side terminal 300. When the doctor side terminal 300 receives the inquiry answer information and answer generation information from the relay device 200, the display control unit 330 displays the inquiry answer information A1 and answer generation information A2, as shown in FIG. Furthermore, the display control unit 330 also displays information A3 input to the patient side as a prior matter. In addition, the display control unit 330 displays numerical information A21 and graphical information A22 in which numerical values are graphically rendered for easier viewing, as answer generation information A2 indicating the degree of urgency.

Further, the operation image display control unit 331 displays an operation unit image O1 as shown in FIG. 12 in response to the doctor's operation or in response to the passage of a predetermined time. In this operation part image O1, decision parts O2 and O3 are displayed for deciding whether or not to accept the reservation in question, and the doctor side can specify either decision part O2 or O3. You can choose to accept or decline the reservation.

When the doctor side accepts the reservation, the transmitter 340 of the doctor side terminal 300 transmits a notification to that effect to the patient side terminal 100. The receiving unit 150 of the patient terminal 100 receives this information, and the display unit 120 etc. notifies the patient that the reservation has been made. On the other hand, if the doctor side rejects the reservation, the operation image display control unit 331 displays the image shown in FIG. 13.

FIG. 13 is a diagram showing an example of a display image when a reservation is rejected on the doctor side terminal 300. As shown in FIG. 13, when the doctor side specifies the decision section O3 of the operation section image O1 and performs an operation to reject the reservation, the operation image display control section 331 displays a refusal reason specifying section for inputting the reason for refusal. Display an image containing D8. The rejection reason designation section D8 has an item indicating the rejection reason and a radio button adjacent thereto. The doctor can select the reason for refusal by specifying a radio button.

After that, when the doctor performs a sending operation, information indicating that the reservation is rejected and information on the reason for the refusal are transmitted to the patient. This allows the patient to be informed that the reservation has been refused and that the refusal was for a valid reason. Furthermore, by referring to the reason for refusal, the patient can appropriately make an appointment for an online consultation with another hospital, doctor, etc.

Furthermore, the online medical examination system 1 according to the present embodiment is capable of securing a next appointment during the online medical examination. In this case, for example, the doctor's terminal 300 proposes the next consultation date and time through an operation on the doctor's side. When the proposal is made, the display control unit 130 of the patient-side terminal 100 performs the display shown in FIG. 14.

FIG. 14 is a diagram showing an example of an image displayed on the patient-side terminal 100 when the doctor proposes the next consultation date and time. As shown in FIG. 14, the display control unit 130 of the patient-side terminal 100 displays an operation unit image O4 including information on the next consultation date and time (reservation date and time) inputted by the doctor-side terminal 300. Deciding units O5 and O6 are displayed in this operating unit image O4, indicating whether or not to accept a proposal for the next consultation date and time.The patient can specify either of the deciding units O5 or O6 to , you can choose whether to accept or decline the proposal for the next consultation date and time. If the patient refuses, the doctor will make another proposal, or the patient will make a new reservation at a later date.

In addition, in this embodiment, the patient-side terminal 100 includes a third display control section 133, as shown in FIG. The third display control unit 133 displays an image for specifying a pharmacy to which prescription information containing information on medicines determined to be delivered to the patient is to be sent during the online consultation. Note that the prescription information is not limited to being sent from the doctor to the pharmacy via electronic data such as email, but may also be sent from the doctor to the pharmacy via FAX or mail.

FIG. 15 is a diagram showing an example of a pharmacy designation image displayed by the third display control unit 133. For example, it is possible to display an operation section image O7 for specifying a pharmacy by an operation from the patient side or the doctor side. The operation part image O7 includes a decision part O8 for specifying the pharmacy where you received the medicine last time, a decision part O9 for specifying the pharmacy closest to your home, and a decision part O9 for directly inputting the pharmacy name, pharmacy address, etc. It includes an input section I11. The patient can specify the pharmacy to which the prescription information is to be sent by specifying the determination units O8 and O9 or by inputting characters into the input unit I11.

Next, the online reservation method and online examination method of the online examination system 1 according to this embodiment will be explained. FIG. 16 is a flowchart showing the online reservation method of the online medical examination system 1 according to this embodiment, and shows the processing of the patient-side terminal 100.

First, the patient-side terminal 100 determines whether the input of the prior items has been completed through the image display as shown in FIG. 5 (S1). If the input of the prior items has not been completed (S1: NO), this process is repeated until it is determined that the input has been completed.

When the input of the preliminary items is completed (S1: YES), the first display control unit 131 displays an image having the interview contents as shown in FIGS. 6 and 7 (S2). Thereafter, the patient-side terminal 100 determines whether input of the interview answers is completed (S3). If the input of the medical interview answers is not completed (S3: NO), the process moves to step S2.

When the input of the interview answer is completed (S3: YES), the patient terminal 100 determines whether a search input has been made through the image shown in FIG. 8 (S4). If no search input has been made (S4: NO), this process is repeated until it is determined that an input has been made.

If a search input is made (S4: YES), the first display control unit 131 displays a plurality of candidates C1 to C3 as shown in FIG. 9 (S5). Thereafter, the patient-side terminal 100 determines whether any one of the plurality of candidates C1 to C3 has been selected (S6). If none of the plurality of candidates C1 to C3 is selected (S6: NO), the process moves to step S5.

If one of the plurality of candidates C1 to C3 is selected (S6: YES), although not shown, the first display control unit 131 displays details of the selected doctor or hospital (S7). This detailed display is, for example, more detailed than the display of candidates C1 to C3 shown in FIG. 9, and allows, for example, to refer to reviews of doctors.

Thereafter, the patient terminal 100 determines whether any of the candidates C1 to C3 detailed in step S7 has been approved (S8). If it is not OK (S8: NO), the process moves to step S5. If it is OK (S8: YES), the display control unit 130 causes the display unit 120 to display that the provisional reservation has been made (S9). Thereafter, the patient-side terminal 100 waits for a reply from the doctor-side terminal 300, and determines whether the reservation has been established (S10).

If information indicating that the reservation has been accepted is returned from the doctor side terminal 300 and the reservation is established (S10: YES), the display control unit 130 causes the display unit 120 to display information that the reservation has been established. Then, the patient is notified (S11). After that, the process shown in FIG. 16 ends.

On the other hand, if the reservation has not been made (S10: NO), the display control unit 130 notifies the patient by displaying information on the display unit 120 to the effect that the reservation has not been made and the reason for the refusal. Execute (S12). After that, the process shown in FIG. 16 ends.

FIG. 17 is a flowchart showing the online reservation method of the online medical examination system 1 according to the present embodiment, and shows the processing of the doctor-side terminal 300.

First, the doctor's terminal 300 determines whether a tentative reservation has been made by the patient (S21). If there is no provisional reservation (S21: NO), this process is repeated until it is determined that there is. On the other hand, if there is a provisional reservation (S21: YES), the display control unit 330 displays an image as shown in FIG. ) is displayed (S22).

Next, the doctor-side terminal 300 determines whether the reservation has been approved through the operation unit image O1 as shown in FIG. 12 (S23). When there is consent (S23: YES), the doctor side terminal 300 transmits information to the effect that the reservation has been established to the patient side terminal 100 (S24). After that, the process shown in FIG. 17 ends.

On the other hand, if the reservation is rejected without consent for the reservation (S23: NO), the doctor-side terminal 300 determines whether the reason for rejection has been input through the image shown in FIG. 13 (S25). If the reason for rejection is not input (S25: NO), this process is repeated until the reason for rejection is input. When the reason for refusal is input (S25: YES), the doctor side terminal 300 transmits information to the effect that the reservation has not been made and the reason for refusal to the patient side terminal 100 (S26). After that, the process shown in FIG. 17 ends.

FIG. 18 is a flowchart showing the online examination method of the online examination system 1 according to this embodiment, and shows the processing of the patient-side terminal 100.

As shown in FIG. 18, the patient terminal 100 first determines whether the reservation date and time has arrived (S31). If the reserved date and time has not yet arrived (S31: NO), this process is repeated until the reserved date and time has arrived.

When the reserved date and time has arrived (S31: YES), the online medical examination is started (S32). At this time, it is preferable that, for example, the patient is notified and the online medical examination is started after a predetermined login process or the like.

Thereafter, the patient-side terminal 100 determines whether there is a request for the next reservation from the patient-side terminal 100 or a proposal for the next reservation from the doctor-side terminal 300 (S33). If there is no request or proposal for the next reservation (S33: NO), the process moves to step S39.

If there is a request or proposal for the next appointment (S33: YES), the display control unit 130 presents the date and time of the next appointment to the patient, as shown in FIG. 14, for example (S34). Thereafter, the patient terminal 100 determines whether the date and time of the next reservation is OK (S35). If the next reservation date and time are not approved (S35: NO), a reply to that effect is sent, and the doctor side terminal 300 presents the reservation date and time again. That is, the process moves to step S34.

On the other hand, if the date and time of the next reservation is accepted (S35: YES), the patient-side terminal 100 determines the reservation (S36) and sends a reply to that effect. The doctor side terminal 300 confirms that the reservation has been accepted by this reply.

Thereafter, the patient-side terminal 100 displays an operation unit image O7 as shown in FIG. 15, for example, and determines whether a pharmacy designation operation has been performed (S37). If there is no pharmacy designation operation (S37: NO), the process moves to step S39. On the other hand, if there is a pharmacy designation operation (S37: YES), the patient-side terminal 100 determines the pharmacy to which the prescription information will be transmitted, and transmits information on the determined pharmacy to the doctor-side terminal 300 (S38).

Thereafter, the patient-side terminal 100 determines whether the online consultation has ended (S39). If the online medical examination has not ended (S39: NO), the process moves to step S33. When the online medical examination has ended (S39: YES), the patient-side terminal 100 ends the online connection with the doctor-side terminal 300 and executes the evaluation process (S40). In this evaluation process, the patient terminal 100 is prompted to write reviews and ratings for the doctor who performed the online consultation.

Next, the patient-side terminal 100 determines whether to bookmark the doctor who performed the online consultation based on an operation from the patient side (S41). When not bookmarking (S41: NO), the process shown in FIG. 18 ends. When bookmarking (S41: YES), the patient-side terminal 100 executes bookmark processing (S42), and the processing shown in FIG. 18 ends.

In this way, according to the online medical examination system 1, the online reservation method, the patient terminal program, the doctor terminal program, and the recording medium according to the present embodiment, information on medical interview answers or answer generation information to be generated. Online consultation reservations can be refused based on the following criteria: Here, since not only the information on the interview answers but also the answer generation information represents the patient's condition, the hospital or doctor should be aware of the possibility that it is outside their specialty or that the patient has a serious illness that cannot be examined. They can make judgments and refuse reservations if they are outside of their specialty or unable to perform the examination. Therefore, it is possible to contribute to establishing an online consultation reservation with a more appropriate doctor or hospital.

In addition, since urgency information indicating the degree of urgency related to the patient's condition is generated as response generation information, a doctor at the hospital or the doctor-side terminal 300 can refuse a reservation with a simple judgment based on the degree of urgency.

In addition, since the doctor can specify the pharmacy to which prescription information will be sent during the online consultation, the doctor can send the prescription information to the designated pharmacy as soon as the prescription information is ready after the online consultation, which contributes to the smooth progress of operations. I can do it.

In addition, in order to have the patient input the doctor's gender as a request, for example, if a female patient desires a female doctor, the multiple candidates C1 to C3 for reservations may be limited to female doctors, contributing to meeting the patient's request. I can do it.

In addition, since at least one of the doctor's hobbies and personality is input as a request by the patient, for example, doctors with whom the patient gets along easily can be easily extracted as multiple candidates C1 to C3 for reservations, and online consultations are becoming more popular. can contribute to

Although the present invention has been described above based on the embodiments, the present invention is not limited to the above embodiments, and may be modified without departing from the spirit of the present invention, or may be modified as appropriate to the extent possible. You can also combine these techniques.

For example, in the above embodiments, it is assumed that the terminals 100, 300 and the device 200 are each constituted by a single device, but the present invention is not limited to this. You can leave it there.

Further, in the embodiment described above, the refusal of a reservation for an online consultation is performed by a selection operation by the doctor, but the present invention is not limited to this, and the refusal may be performed by automatic judgment by the doctor-side terminal 300. In this case, for example, if the degree of urgency is equal to or higher than a predetermined value, the request may be rejected.

Further, when receiving the information on the reason for refusal, the patient terminal 100 may be able to use the information on the reason for re-searching for candidates C1 to C3 that do not fall under the same reason for refusal.

Further, in the present embodiment, the third display control unit 133 displays an image specifying the pharmacy to which prescription information is sent during the online medical examination, but the present invention is not limited to this, and the third display control unit 133 may display the image after the online medical examination is completed. good. This is because the patient can specify a pharmacy by, for example, searching for nearby pharmacies, and can specify a pharmacy that is convenient for the patient.

Further, in this embodiment, the answer generation information is generated by the relay device 200, but the answer generation information is not limited to this, and may be generated by the patient side terminal 100 or the doctor side terminal 300. Furthermore, only the information on the medical inquiry answers from the patient-side terminal 100 may be referenced on the doctor-side terminal 300 without generating the answer generation information.

Furthermore, in the present embodiment, the patient terminal 100 can be connected online to a pharmacy terminal, and the medicine may be mailed after online medication guidance.

In addition, in the present embodiment, the first display control unit 131 displays a plurality of images for presenting the content of the interview to the patient and for inputting the answer to the interview, as shown in FIGS. 6 and 7, for example. is displayed, however, it is not limited to a plurality of images, and may be a single image. The same applies to other image examples, and it does not matter whether the image is a plurality of images or a single image.

Further, in the online examination system 1 according to the present embodiment, one relay device 200 is interposed between the patient-side terminal 100 and the doctor-side terminal 300, but the number of relay devices 200 is not limited to one. , a plurality of units may be present. In addition, the patient terminal 100 is not limited to one owned by a patient, but may be a terminal installed at a pharmacy, health center, etc. and whose owner is not the patient.

1: Online examination system 100: Patient-side terminal 131: First display control unit (first display control means)
132: Second display control section (second display control means)
133: Third display control section (third display control means)
134: Fourth display control section (fourth display control means)
220: Information processing unit (generation means)
300: Doctor side terminal 331: Operation image display control unit (reservation refusal means)
C1-C3: Candidate

Claims (12)

It is equipped with a patient-side terminal operated by the patient and a doctor-side terminal operated by the doctor. Through the transmission and reception of information between the patient-side terminal and the doctor-side terminal, reservations can be made for online consultations, and reservations can be made. An online medical examination system that conducts online medical examinations at designated times,
The patient-side terminal includes a first display control means for displaying an image that presents the content of the medical examination to the patient and prompts the patient to input the medical inquiry answers, and a plurality of candidates for reservation destinations for reserving online consultations for the patient. a second display control means for displaying an image that presents the patient with an image and allows the patient to select one from a plurality of candidates;
The doctor-side terminal of the reservation destination selected through the display by the second display control means displays the information on the interview answer input through the display on the first display control means, or the answer generated from the information on the interview answer. Equipped with a reservation refusal means that can refuse reservations for online consultations based on generated information ,
The patient-side terminal is configured to display an image during the online consultation for specifying a pharmacy to which prescription information containing information on medicines determined to be delivered to the patient through the online consultation with the doctor is sent. 3 further includes display control means.
An online medical examination system characterized by: It is equipped with a patient-side terminal operated by the patient and a doctor-side terminal operated by the doctor. Through the transmission and reception of information between the patient-side terminal and the doctor-side terminal, reservations can be made for online consultations, and reservations can be made. An online medical examination system that conducts online medical examinations at designated times,
The patient-side terminal includes a first display control means for displaying an image that presents the contents of the medical examination to the patient and prompts the patient to input the medical inquiry answers, and a plurality of candidates for reservation destinations for the patient to reserve an online consultation. a second display control means for displaying an image that presents the patient with an image and allows the patient to select one from a plurality of candidates;
The doctor-side terminal of the reservation destination selected through the display by the second display control means displays the information on the interview answer input through the display on the first display control means, or the answer generated from the information on the interview answer. Equipped with a reservation refusal means that can refuse reservations for online consultations based on generated information ,
The patient-side terminal displays, after the online consultation, an image for specifying a pharmacy to which prescription information containing information on medicines determined to be issued to the patient through the online consultation with the doctor is displayed. further comprising display control means
An online medical examination system characterized by: further comprising generating means for generating answer generation information from the information on the medical inquiry answers input through the display by the first display control means,
3. The online medical examination system according to claim 1 , wherein the generating means generates urgency information indicating the degree of urgency regarding the patient's condition as answer generation information. The patient-side terminal further includes a fourth display control means for displaying an image for inputting the doctor's gender as a patient's request,
2. The online medical examination system according to claim 1 , wherein the second display control means causes doctors corresponding to the gender input through the display in the fourth display control means to be presented as a plurality of reservation destination candidates. The fourth display control means further displays an image that allows the patient to input at least one of hobbies and personality as a request,
The online medical examination system according to claim 4, wherein the second display control means causes doctors corresponding to the trend information input through the display in the fourth display control means to be presented as a plurality of reservation destination candidates. . It is equipped with a patient-side terminal operated by the patient and a doctor-side terminal operated by the doctor. Through the transmission and reception of information between the patient-side terminal and the doctor-side terminal, reservations can be made for online consultations, and reservations can be made. A method of controlling an online medical examination system that performs online medical examination at a specified time, the method comprising:
The patient-side terminal includes a first display control step for displaying an image that presents the content of the medical interview to the patient and prompts the patient to input the medical interview answers, and a plurality of candidates for a reservation destination for the patient to reserve an online consultation. a second display control step of displaying an image that presents the patient with an image that allows the patient to select one from a plurality of candidates;
The doctor-side terminal of the reservation destination selected through the display in the second display control step displays the information on the interview answer input through the display in the first display control step, or the answer generated from the information on the interview answer. Equipped with a reservation refusal process that can reject online consultation reservations based on generated information ,
The patient-side terminal is configured to display an image during the online consultation for specifying a pharmacy to which prescription information containing information on medicines determined to be delivered to the patient through the online consultation with the doctor is sent. Further includes 3 display control steps.
A control method for an online medical examination system characterized by the following. It is equipped with a patient-side terminal operated by the patient and a doctor-side terminal operated by the doctor. Through the transmission and reception of information between the patient-side terminal and the doctor-side terminal, reservations can be made for online consultations, and reservations can be made. A method of controlling an online medical examination system that performs online medical examination at a specified time, the method comprising:
The patient-side terminal includes a first display control step for displaying an image that presents the content of the medical interview to the patient and prompts the patient to input the medical interview answers, and a plurality of candidates for reservation destinations for the patient to reserve an online consultation. a second display control step of displaying an image that presents the patient with an image that allows the patient to select one from a plurality of candidates;
The doctor-side terminal of the reservation destination selected through the display in the second display control step displays the information on the interview answer input through the display in the first display control step, or the answer generated from the information on the interview answer. Equipped with a reservation refusal process that can reject online consultation reservations based on generated information ,
The patient-side terminal displays, after the online consultation, an image for specifying a pharmacy to which prescription information containing information on medicines determined to be issued to the patient through the online consultation with the doctor is displayed. further comprising a display control step
A control method for an online medical examination system characterized by the following. An online consultation system that uses a computer to send and receive information between a patient-side terminal operated by the patient and a doctor-side terminal operated by the doctor to make a reservation for an online consultation and conduct the online consultation at the reserved time. A patient-side terminal program that functions as the patient-side terminal of
A first display control step that presents the content of the medical interview to the patient and displays an image for inputting the medical interview answers; and a first display control step that presents the patient with a plurality of candidates for reservation locations for making an online consultation reservation; a second display control step for displaying an image that allows the user to select one from a plurality of candidates; a transmission step of transmitting data to the doctor-side terminal of the candidate selected through the display in the second display control step before the reservation is established;
a display step of displaying, during the online consultation, an image for specifying a pharmacy to which prescription information containing information on medicines determined to be delivered to the patient through the online consultation with the doctor is to be sent;
A patient-side terminal program that causes a computer to execute An online consultation system that uses a computer to send and receive information between a patient-side terminal operated by the patient and a doctor-side terminal operated by the doctor to make a reservation for an online consultation and conduct the online consultation at the reserved time. A patient-side terminal program that functions as the patient-side terminal of
A first display control step that presents the content of the medical interview to the patient and displays an image for inputting the medical interview answers; and a first display control step that presents the patient with a plurality of candidates for reservation locations for making an online consultation reservation; a second display control step for displaying an image that allows the user to select one from a plurality of candidates; a transmission step of transmitting data to the doctor-side terminal of the candidate selected through the display in the second display control step before the reservation is established;
a display step of displaying, after the online consultation, an image for specifying a pharmacy to which prescription information containing information on drugs determined to be issued to the patient through the online consultation with the doctor is to be sent;
A patient-side terminal program that causes a computer to execute A computer-readable recording medium recording the patient-side terminal program according to claim 8 or 9 . An online consultation system that uses a computer to send and receive information between a patient-side terminal operated by the patient and a doctor-side terminal operated by the doctor to make a reservation for an online consultation and conduct the online consultation at the reserved time. A doctor-side terminal program that functions as the doctor-side terminal of
a receiving step of receiving information on the inquiry answer transmitted from the patient-side terminal or answer generation information generated from the inquiry answer before the reservation is established;
a reservation refusal step in which a reservation for an online medical examination can be refused based on the information on the inquiry answer received in the receiving step or answer generation information generated from the information on the inquiry answer;
An image will be displayed on the patient's terminal during the online consultation to allow the patient to specify the pharmacy to which the prescription information containing information on the medicines determined to be delivered to the patient during the online consultation will be sent. a display step of
A doctor-side terminal program that causes a computer to execute A computer-readable recording medium recording the doctor-side terminal program according to claim 11 .

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