JP7531044B2 - Online medical examination system, online reservation method, patient terminal program, doctor terminal program, and recording medium - Google Patents

Description

The present invention relates to an online medical examination system, an online reservation method, a patient terminal program, a doctor terminal program, and a recording medium.

In recent years, there has been an increasing demand for online consultations in order to make it easier for people living in remote areas to receive medical examinations and to avoid infection from other patients who are suffering from infectious diseases when visiting a hospital (see Patent Document 1).

JP 2020-34993 A

In an online consultation as described in Patent Document 1, the patient makes an appointment with a doctor for an online consultation. However, if the patient is not familiar with online consultations, they may be prone to focus on preparing the necessary environment for the online consultation, such as camera settings and audio settings, and may end up making an appointment with an inappropriate hospital or doctor. This increases the likelihood that an appointment will be made with a doctor who is not a specialist in the patient's illness, or with a doctor at a hospital that is unable to treat serious illnesses due to equipment limitations.

The present invention has been made to solve these problems, and its purpose is to provide an online consultation system, an online reservation method, a patient terminal program, a doctor terminal program, and a recording medium that can contribute to making an appointment for an online consultation with a more appropriate doctor or hospital.

The online medical examination system according to the present invention comprises a patient-side terminal operated by the patient and a doctor-side terminal operated by the doctor, and is an online medical examination system that makes a reservation for an online medical examination and performs the online medical examination at the reserved time through the transmission and reception of information between the patient-side terminal and the doctor-side terminal. The patient-side terminal comprises a first display control means for displaying an image that presents the contents of the medical interview to the patient and allows the patient to input the answers to the interview, and a second display control means for displaying an image that presents multiple candidates for reservation destinations for the online medical examination to the patient and allows the patient to select one from the multiple candidates. The doctor-side terminal of the reservation destination selected through the display by the second display control means can reject the reservation for the online medical examination based on the information on the medical interview answers input through the display by the first display control means or on the answer generation information generated from the information on the medical interview answers, and comprises a reservation rejection means for inputting a reason for rejection when rejecting the reservation, and the patient-side terminal displays the input reason for rejection when the reservation is rejected by the reservation rejection means.

The online reservation method according to the present invention is an online reservation method for an online medical examination system that includes a patient-side terminal operated by the patient and a doctor-side terminal operated by the doctor, and that makes a reservation for an online medical examination and performs the online medical examination at the reserved time through the transmission and reception of information between the patient-side terminal and the doctor-side terminal. The patient-side terminal includes a first display control step of displaying an image that presents the contents of a medical interview to the patient and allows the patient to input a response to the medical interview, and a second display control step of displaying an image that presents multiple candidates for reservation destinations for an online medical examination to the patient and allows the patient to select one of the multiple candidates. The doctor-side terminal of the reservation destination selected through the display in the second display control step can reject the reservation for the online medical examination based on the information on the medical interview responses input through the display in the first display control step or response generation information generated from the information on the medical interview responses, and includes a reservation rejection step of inputting a reason for rejection when rejecting the reservation, and the patient-side terminal displays the input reason for rejection when the reservation is rejected by the reservation rejection means.

The patient-side terminal program according to the present invention is a patient-side terminal program that causes a computer to function as the patient-side terminal of an online medical examination system that makes a reservation for an online medical examination and performs an online medical examination at the reserved time through the transmission and reception of information between a patient-side terminal operated by the patient and a doctor-side terminal operated by the doctor, and causes the computer to execute the following steps: a first display control step of displaying an image that presents the contents of a medical interview to the patient and allows the patient to input a response to the medical interview; a second display control step of displaying an image that presents multiple candidates for reservation destinations for an online medical examination to the patient and allows the patient to select one of the multiple candidates; a transmission step of transmitting information on the medical interview responses input through the display in the first display control step or response generation information generated from the medical interview responses to the doctor-side terminal of the candidate selected through the display in the second display control step before the reservation is established; and a reason display step of displaying the input reason for refusal when the reservation is rejected by the doctor-side terminal of the candidate selected through the display in the second display control step and a reason for refusal is input.

The doctor's terminal program according to the present invention is a doctor's terminal program that causes a computer to function as the doctor's terminal of an online medical examination system that makes a reservation for an online medical examination and performs the online medical examination at the reserved time through the transmission and reception of information between a patient's terminal operated by the patient and a doctor's terminal operated by the doctor, and causes the computer to execute a receiving process for receiving information on medical interview answers or answer generation information generated from the medical interview answers sent from the patient's terminal before the reservation is made, and a reservation refusal process that can reject the reservation for the online medical examination based on the information on medical interview answers received in the receiving process or the answer generation information generated from the information on medical interview answers, and causes the user to input a reason for rejecting the reservation.

The computer-readable recording medium according to the present invention records the patient terminal program or doctor terminal program described above.

The present invention can contribute to making online consultation appointments with more appropriate doctors and hospitals.

1 is a conceptual diagram of an online medical examination system including an information processing device according to an embodiment of the present invention. 2 is a functional configuration diagram showing details of the patient-side terminal shown in FIG. 1. 2 is a functional configuration diagram showing details of the relay device shown in FIG. 1 . 2 is a functional configuration diagram showing details of the doctor's terminal shown in FIG. 1. 13 is a diagram showing an example of an input image of advance matters displayed by a first display control unit; FIG. 13 is a first diagram showing an example of an input image of a medical inquiry and answers displayed by the first display control unit. FIG. 13 is a second diagram showing an example of an input image of the medical inquiry content and answers displayed by the first display control unit. FIG. FIG. 13 is a diagram showing an example of a search image displayed by a fourth display control unit. 13A and 13B are diagrams illustrating example images of a plurality of candidates displayed by a second display control unit. 11 is a conceptual diagram showing an example of a method for calculating an urgency level by an information processing unit. FIG. FIG. 13 is a diagram showing a first example of an image displayed on the doctor's terminal. FIG. 13 is a diagram showing a second example of an image displayed on the doctor's terminal. FIG. 13 is a diagram showing an example of a display image when a doctor's terminal rejects a reservation. FIG. 13 is a diagram showing an example of an image displayed on a patient terminal when a doctor proposes a next consultation date and time. FIG. 13 is a diagram showing an example of a pharmacy designation image displayed by a third display control unit. 1 is a flowchart showing an online reservation method of the online medical examination system according to the present embodiment, illustrating the processing of a patient terminal. 1 is a flowchart showing an online reservation method of the online medical examination system according to the present embodiment, illustrating the processing of the doctor's terminal. 1 is a flowchart showing an online medical examination method of the online medical examination system according to the present embodiment, showing the processing of a patient-side terminal.

The present invention will be described below in accordance with a preferred embodiment. Note that the present invention is not limited to the embodiment described below, and can be modified as appropriate without departing from the spirit of the present invention. In addition, in the embodiment described below, some configurations are omitted from illustration and description, but it goes without saying that publicly known or well-known technologies are used as appropriate for the details of the omitted technologies, within the scope of not causing any contradiction with the contents described below.

Figure 1 is a conceptual diagram of an online medical examination system including an information processing device according to this embodiment. As shown in Figure 1, the online medical examination system 1 includes a patient terminal 100 operated by the patient, a doctor terminal 300 operated by the doctor, and a relay device 200 that relays between the two terminals 100, 300, and an appointment for an online medical examination is made through the transmission and reception of information between the patient terminal 100 and the doctor terminal 300. The online medical examination system 1 also connects the two terminals 100, 300 online to perform the online medical examination at the time the appointment for the online medical examination is made.

In the online medical examination system 1, first, a reservation with a specified date and time is made from the patient's terminal 100 to the doctor's terminal 300. When a reservation is made from the patient's terminal 100, the doctor's terminal 300 is capable of displaying the details. The doctor or other person decides whether or not to accept the reservation, and if an operation is performed to accept the reservation, the reservation is made, and if an operation is performed to reject the reservation, the reservation is not made. When the reservation is made and the reservation date and time arrives, the patient's terminal 100 and the doctor's terminal 300 are connected online and the online examination begins.

In particular, in the online medical examination system 1 according to this embodiment, information on the answers to the medical interview is sent from the patient terminal 100 to the doctor terminal 300 before the appointment is made (at the time of applying for the appointment). Therefore, based on the answers to the medical interview that can be confirmed on the doctor terminal 300, the doctor can determine whether the illness is outside his/her specialty or so serious that the doctor cannot examine the patient, and can reject the appointment if the illness is outside his/her specialty or the doctor cannot examine the patient. Therefore, the online medical examination system 1 according to this embodiment is configured to make an appointment for an online medical examination with a more appropriate doctor or hospital. Each of the units 100, 200, and 300 will be described in detail below.

Figure 2 is a functional configuration diagram showing details of the patient-side terminal 100 shown in Figure 1. The patient-side terminal 100 is configured with a personal computer, a smartphone, or the like, and includes an operation unit 110, a display unit 120, a display control unit 130, a transmission unit 140, a reception unit 150, and a storage unit 160, as shown in Figure 2.

The operation unit 110 is a part operated by the patient, and the display unit 120 provides images to the patient. If the patient-side terminal 100 is a personal computer, the operation unit 110 corresponds to a mouse and a keyboard, and the display unit 120 corresponds to a display. If the patient-side terminal 100 is a smartphone, the operation unit 110 and the display unit 120 correspond to a touch panel that combines a display device such as a liquid crystal panel with a position input device such as a touch pad.

The display control unit 130 executes control to display an image on the display unit 120. The transmission unit 140 transmits information to the doctor's terminal 300 via the relay device 200, and the reception unit 150 receives information from the doctor's terminal 300 via the relay device 200. The storage unit 160 stores a patient's terminal program for causing the patient's terminal 100 to function. The execution of this patient's terminal program causes each part of the patient's terminal 100 to function.

As shown in FIG. 2, the display control unit 130 includes a first display control unit (first display control means) 131, a second display control unit (second display control means) 132, a third display control unit (third display control means) 133, and a fourth display control unit (fourth display control means) 134.

The first display control unit 131 displays an image that presents the contents of the medical interview to the patient and prompts the patient to input the answers to the interview. In detail, the first display control unit 131 displays an image that prompts the patient to input the preliminary information shown in FIG. 5, and images that present the contents of the medical interview and prompt the patient to input the answers to the interview shown in FIG. 6 and FIG. 7.

Figure 5 is a diagram showing an example of an input image of advance matters displayed by the first display control unit 131. As shown in Figure 5, the first display control unit 131 displays an input section I1 for inputting information on the patient's date of birth, an input section I2 for inputting the patient's gender, an input section I3 for inputting the number of the patient's siblings, an input section I4 for inputting the patient's address, and an input section I5 for inputting the health insurance number. The patient inputs various information by operating the drop boxes displayed as these input sections I1 to I5 or by writing characters in the text boxes. Note that advance matters are not limited to these and may include, for example, a patient registration card number, ID, etc.

The information entered as such advance matters is stored as the patient's information in the memory unit 160, or in the memory unit (reference numerals 240, 360 described below) of the relay device 200 or the doctor's terminal 300. Furthermore, when the online medical examination system 1 is used from the next time onwards, for example, input units I1 to I5 are automatically filled in based on the stored contents, or the input of advance matters itself (i.e., the image display itself shown in FIG. 5) is omitted.

Figure 6 is the first diagram showing an example of an input image of the medical interview content and answers displayed by the first display control unit 131. When the input shown in Figure 5 is completed, the first display control unit 131 displays the image shown in Figure 6. That is, the first display control unit 131 displays an input section I6 for inputting information about the patient's body temperature, an input section I7 for inputting the patient's weight, and an input section I8 for inputting information about the patient's past medical examinations. The patient inputs various pieces of information by operating the drop boxes and radio buttons displayed as these input sections I6 to I8.

Figure 7 is a second diagram showing an example of an input image of the medical interview content and answers displayed by the first display control unit 131. When the input shown in Figure 6 is completed, the first display control unit 131 displays the image shown in Figure 7. That is, the first display control unit 131 displays the input unit I9 for inputting information about the patient's symptoms (condition). Specifically, the first display control unit 131 displays various symptoms adjacent to check boxes. The patient can specify the adjacent symptoms by checking the check boxes.

Furthermore, although not shown in the figure, when the input of the symptoms shown in FIG. 7 is completed, the first display control unit 131 displays an image that presents a question asking for details of the selected symptom and prompts the patient to input an answer to the question. When the input to this image is completed, the patient side terminal 100 obtains information on the medical interview response.

Referring again to FIG. 2, the fourth display control unit 134 displays an image for searching for multiple appointment candidates for an online consultation with a patient. FIG. 8 shows an example of a search image displayed by the fourth display control unit 134.

The fourth display control unit 134 displays the image shown in FIG. 8. That is, the fourth display control unit 134 displays a designation unit D1 for designating whether to search for a doctor or a hospital, a designation unit D2 for designating the location of a doctor or hospital and searching, and a designation unit D3 for designating a doctor or hospital close to the current location and searching. The fourth display control unit 134 also displays a designation unit D4 for searching for a doctor or hospital based on the date when online consultations are available, and an input unit I10 for searching by directly inputting the doctor's name or medical department as text.

In addition, the fourth display control unit 134 displays specification sections D5 to D7 in which further conditions for the doctor can be specified. Of these, the special condition specification section D5 has the items "Immediate appointment available," "Highly rated," "Female doctor," "Night and holiday treatment available," and "Large number of clinical trials at affiliated hospital," as well as check boxes adjacent to these. Patients can specify the adjacent items by checking the check boxes. In particular, since the special condition specification section D5 has the item "Female doctor," it is possible to input the gender of the doctor as a request from the patient.

The hobby specification section D6 has hobby items such as "sports," "reading," "movies," "games," and "cooking," and adjacent check boxes. The personality specification section D7 has personality items such as "cheerful," "easygoing," "serious," and "sociable," and adjacent check boxes. The patient can specify the adjacent items by checking these check boxes. In particular, because the hobby specification section D6 and personality specification section D7 have these items, it is possible to input hobbies and personality as the patient's wishes by checking the check boxes.

Referring again to FIG. 2, the second display control unit 132 displays an image that presents multiple candidates for appointment destinations for an online consultation to the patient and allows the patient to select one from the multiple candidates. FIG. 9 shows an example image of the multiple candidates displayed by the second display control unit 132.

The second display control unit 132 displays, for example, the image shown in FIG. 9. That is, the second display control unit 132 displays doctors (or hospitals if a hospital search is performed) based on the input contents entered in the input unit I10 and the designation contents made in the designation units D1 to D7 as appointment candidate locations C1 to C3. These appointment candidate locations C1 to C3 include information such as the hospital to which the doctor belongs, the hospital's address, the doctor's name, the doctor's evaluation, main specialty, and job title. Furthermore, the candidates C1 to C3 also include the degree of matching in terms of hobbies and personality.

These appointment candidates C1 to C3 can be designated, and for example, when candidate C2 is designated, the second display control unit 132 displays a frame image F indicating that candidate C2 has been designated, as shown in FIG. 9. After that, by operating an operation button (not shown) or the like, the patient-side terminal 100 sends information regarding the online consultation appointment to the designated appointment candidates C1 to C3. In other words, the patient-side terminal 100 sends information regarding the medical interview responses before the appointment is made at the doctor-side terminal 300 of the designated candidates C1 to C3.

Note that the number of reservation candidates C1 to C3 is not limited to one, and multiple candidates may be specified. In this case, when an operation to accept a reservation is performed on the doctor's terminal 300 of any one of the multiple designated candidates C1 to C3, it is preferable that the reservation request be automatically withdrawn for the other candidates C1 to C3.

Fig. 3 is a functional configuration diagram showing the details of the relay device 200 shown in Fig. 1. The relay device 200 is configured, for example, by a server device, and includes a receiving unit 210, an information processing unit 220, a transmitting unit 230, and a storage unit 240, as shown in Fig. 3.

The receiving unit 210 receives information from the patient terminal 100 and the doctor terminal 300. The information processing unit 220 processes the received information. The transmitting unit 230 transmits information to the patient terminal 100 and the doctor terminal 300. The memory unit 240 stores a program for controlling the entire relay device 200.

Here, the information processing unit 220 generates answer generation information from the medical interview response information input through the image display by the first display control unit 131. Here, answer generation information is information obtained by processing the medical interview response information. When the information processing unit 220 receives medical interview response information indicating that the body temperature is 39°C or higher, it generates answer generation information, for example, indicating that the body temperature is very high. This makes it possible to display, for example, "high temperature" next to the numerical body temperature information when the display is displayed on the doctor's terminal 300.

Furthermore, in this embodiment, the information processing unit 220 generates urgency information indicating the urgency of the patient's condition. FIG. 10 is a conceptual diagram showing an example of a method of calculating the urgency by the information processing unit 220. In this embodiment, the storage unit 240 stores an individual urgency for each answer to the medical interview content, for example. Therefore, the information processing unit 220 adds the corresponding individual urgency according to the medical interview answer from the patient side. Furthermore, the storage unit 240 also stores individual urgency for a specific combination of specific medical interview answers. Therefore, when there is a specific combination of answers (for example, a combination of answer 3 for medical interview 2 and answer 2 for medical interview 3) for a specific medical interview content (for example, medical interview 2 and medical interview 3 in FIG. 10), the information processing unit 220 adds the individual urgency. The information processing unit 220 generates the sum of the urgency as answer generation information.

The transmission unit 230 of the information processing unit 220 transmits the generated answer generation information to the doctor's terminal 300 of the candidates C1 to C3 designated by the patient. Note that, in the example shown in FIG. 10, there are five medical interview contents, but this is not limited to this.

Figure 4 is a functional configuration diagram showing details of the doctor's terminal 300 shown in Figure 1. The doctor's terminal 300 is configured, for example, by a personal computer, and includes an operation unit 310, a display unit 320, a display control unit 330, a transmission unit 340, a reception unit 350, and a storage unit 360, as shown in Figure 4.

The operation unit 310 is a part operated by the doctor, and the display unit 320 provides images to the doctor. If the doctor's terminal 300 is a personal computer, the operation unit 310 corresponds to a mouse and keyboard, and the display unit 320 corresponds to a display.

The display control unit 330 causes the display unit 320 to display an image. The transmission unit 340 transmits information to the patient-side terminal 100 via the relay device 200, and the reception unit 350 receives information from the patient-side terminal 100 via the relay device 200. The storage unit 360 stores a doctor-side terminal program for causing the doctor-side terminal 300 to function. The execution of this doctor-side terminal program causes each unit of the doctor-side terminal 300 to function.

As shown in FIG. 4, the display control unit 330 also includes an operation image display control unit (reservation rejection means) 331. The operation image display control unit 331 displays an image when the doctor performs an operation. Here, when an online consultation reservation is made from the patient terminal 100, the display control unit 330 displays the images shown in FIG. 11 and FIG. 12.

Figures 11 and 12 are diagrams showing example images displayed on the doctor's terminal 300. When the doctor's terminal 300 receives the medical interview response information and the response generation information from the relay device 200, the display control unit 330 displays the medical interview response information A1 and the response generation information A2, as shown in Figure 11. Furthermore, the display control unit 330 also displays the information A3 input to the patient as a pre-requisite. In addition, the display control unit 330 displays numerical information A21 and graphical information A22, which is a graphical representation of numerical values to make them easier to see, as the response generation information A2 indicating the degree of urgency.

The operation image display control unit 331 also displays an operation unit image O1 as shown in FIG. 12 in response to an operation by the doctor or the passage of a predetermined time, etc. Within this operation unit image O1, decision sections O2 and O3 for deciding whether to accept the reservation are displayed, and the doctor can select whether to accept or reject the reservation by selecting either decision section O2 or O3.

If the doctor agrees to the appointment, the transmission unit 340 of the doctor's terminal 300 transmits this information to the patient's terminal 100. The reception unit 150 of the patient's terminal 100 receives this information, and the display unit 120 etc. notifies the patient that the appointment has been made. On the other hand, if the doctor rejects the appointment, the operation image display control unit 331 displays the image shown in FIG. 13.

Figure 13 is a diagram showing an example of a display image when an appointment is rejected on the doctor's terminal 300. As shown in Figure 13, when the doctor designates the decision section O3 of the operation section image O1 to reject the appointment, the operation image display control section 331 displays an image including a rejection reason designation section D8 for inputting the reason for rejection. The rejection reason designation section D8 has an item indicating the reason for rejection and a radio button adjacent to it. The doctor can select the reason for rejection by designating the radio button.

After that, when the doctor performs the send operation, information that the appointment has been rejected and the reason for the rejection are sent to the patient. This allows the patient to be informed that the appointment has been rejected, and that it has been rejected for a valid reason. Furthermore, the patient can refer to the reason for the rejection to make an appropriate appointment for an online consultation with another hospital, doctor, etc.

Furthermore, the online medical examination system 1 according to this embodiment is capable of reserving the next appointment during an online medical examination. In this case, for example, the doctor's terminal 300 proposes the next consultation date and time through an operation on the doctor's side. When the proposal is made, the display control unit 130 of the patient's terminal 100 displays the screen shown in FIG. 14.

Figure 14 is a diagram showing an example of an image displayed on the patient-side terminal 100 when the doctor proposes the next consultation date and time. As shown in Figure 14, the display control unit 130 of the patient-side terminal 100 displays an operation unit image O4 including information on the next consultation date and time (appointment date and time) input by the doctor-side terminal 300. Within this operation unit image O4, decision units O5 and O6 are displayed which indicate whether or not to accept the proposal for the next consultation date and time, and the patient can choose whether to accept or reject the proposal for the next consultation date and time by selecting either decision unit O5 or O6. If the patient rejects the proposal, the doctor may make another proposal or the patient will make a new appointment at a later date.

In addition, in this embodiment, the patient side terminal 100 is equipped with a third display control unit 133, as shown in FIG. 2. The third display control unit 133 displays, during an online consultation, an image for designating a pharmacy to which prescription information containing information on medicines that have been determined to be issued to the patient is to be sent. Note that the prescription information is not limited to being sent from the doctor to the pharmacy by electronic data such as email, but may also be sent by fax or mail.

Figure 15 is a diagram showing an example of a pharmacy designation image displayed by the third display control unit 133. For example, it is possible to display an operation unit image O7 for designating a pharmacy through an operation from the patient side or the doctor side. The operation unit image O7 includes a decision unit O8 for designating the pharmacy where the patient previously received medicine, a decision unit O9 for designating the pharmacy closest to the patient's home, and an input unit I11 for directly inputting the pharmacy name, pharmacy address, etc. The patient side can designate the pharmacy to which the prescription information is to be sent by designating the decision units O8 and O9, or by inputting characters into the input unit I11.

Next, the online reservation method and online consultation method of the online medical examination system 1 according to this embodiment will be described. FIG. 16 is a flowchart showing the online reservation method of the online medical examination system 1 according to this embodiment, and shows the processing of the patient side terminal 100.

First, the patient-side terminal 100 judges whether the input of the advance information has been completed through an image display such as that shown in FIG. 5 (S1). If the input of the advance information has not been completed (S1: NO), this process is repeated until it is determined that the input has been completed.

If the input of the preliminary information is complete (S1: YES), the first display control unit 131 displays an image having the medical interview content as shown in FIG. 6 and FIG. 7 (S2). The patient side terminal 100 then determines whether the input of the medical interview responses is complete (S3). If the input of the medical interview responses is not complete (S3: NO), the process proceeds to step S2.

When input of the medical interview answers is completed (S3: YES), the patient side terminal 100 judges whether a search input has been made through an image such as that shown in FIG. 8 (S4). If a search input has not been made (S4: NO), this process is repeated until it is judged that an input has been made.

When a search input is made (S4: YES), the first display control unit 131 displays multiple candidates C1 to C3 as shown in FIG. 9 (S5). The patient side terminal 100 then determines whether any of the multiple candidates C1 to C3 has been selected (S6). If none of the multiple candidates C1 to C3 has been selected (S6: NO), the process proceeds to step S5.

When one of the multiple candidates C1 to C3 is selected (S6: YES), the first display control unit 131 displays details of the selected doctor or hospital (S7), although this is not shown in the figure. This detailed display is more detailed than the display of the candidates C1 to C3 shown in FIG. 9, for example, and allows users to refer to reviews of the doctor, etc.

The patient-side terminal 100 then determines whether any of the candidates C1 to C3 displayed in detail in step S7 was approved (S8). If not approved (S8: NO), the process proceeds to step S5. If approved (S8: YES), the display control unit 130 causes the display unit 120 to display that a tentative reservation has been made (S9). The patient-side terminal 100 then waits for a reply from the doctor-side terminal 300 and determines whether the reservation has been made (S10).

When the doctor's terminal 300 replies with information indicating that the reservation has been accepted and the reservation has been established (S10: YES), the display control unit 130 notifies the patient by displaying information indicating that the reservation has been established on the display unit 120 (S11). After that, the process shown in FIG. 16 ends.

On the other hand, if the reservation is not successful (S10: NO), the display control unit 130 notifies the patient by displaying on the display unit 120 that the reservation was not successful and information on the reason for the refusal (S12). After that, the process shown in FIG. 16 ends.

Figure 17 is a flowchart showing the online reservation method of the online medical examination system 1 according to this embodiment, and shows the processing of the doctor's terminal 300.

First, the doctor's terminal 300 determines whether a tentative reservation has been made by the patient (S21). If no tentative reservation has been made (S21: NO), this process is repeated until it is determined that a tentative reservation has been made. On the other hand, if a tentative reservation has been made (S21: YES), the display control unit 330 performs an image display as shown in FIG. 11, and displays the medical interview response information A1 and the response generation information A2 (particularly the urgency) to the doctor (S22).

Next, the doctor's terminal 300 determines whether the reservation has been accepted through the operation unit image O1 as shown in FIG. 12 (S23). If the reservation has been accepted (S23: YES), the doctor's terminal 300 transmits information to the patient's terminal 100 that the reservation has been accepted (S24). After that, the process shown in FIG. 17 ends.

On the other hand, if the reservation is rejected because it is not accepted (S23: NO), the doctor's terminal 300 determines whether a reason for refusal has been entered through an image such as that shown in FIG. 13 (S25). If a reason for refusal has not been entered (S25: NO), this process is repeated until a reason for refusal is entered. If a reason for refusal has been entered (S25: YES), the doctor's terminal 300 transmits information to the patient's terminal 100 indicating that the reservation has not been made and the reason for refusal (S26). After that, the process shown in FIG. 17 ends.

Figure 18 is a flowchart showing the online medical examination method of the online medical examination system 1 according to this embodiment, and shows the processing of the patient terminal 100.

As shown in FIG. 18, the patient terminal 100 first determines whether the reserved date and time has arrived (S31). If the reserved date and time has not arrived (S31: NO), this process is repeated until the reserved date and time arrives.

When the appointment date and time arrives (S31: YES), the online consultation begins (S32). At this time, it is preferable that the patient is notified and a predetermined login process is carried out before the online consultation begins.

Then, the patient-side terminal 100 determines whether there has been a request for the next appointment from the patient-side terminal 100 or a proposal for the next appointment from the doctor-side terminal 300 (S33). If there has been no request or proposal for the next appointment (S33: NO), the process proceeds to step S39.

If a request or suggestion for the next appointment is made (S33: YES), the display control unit 130 presents the date and time of the next appointment to the patient (S34), for example as shown in FIG. 14. The patient terminal 100 then determines whether the date and time of the next appointment is OK (S35). If the date and time of the next appointment is not OK (S35: NO), a reply to that effect is sent and the doctor terminal 300 presents the appointment date and time again. In other words, the process proceeds to step S34.

On the other hand, if the date and time of the next appointment is OK (S35: YES), the patient terminal 100 confirms the appointment (S36) and replies to that effect. The doctor terminal 300 confirms from this reply that the appointment has been accepted.

The patient-side terminal 100 then displays an operation unit image O7, such as that shown in FIG. 15, and determines whether a pharmacy designation operation has been performed (S37). If a pharmacy designation operation has not been performed (S37: NO), the process proceeds to step S39. On the other hand, if a pharmacy designation operation has been performed (S37: YES), the patient-side terminal 100 determines a pharmacy to which the prescription information will be sent, and transmits information about the determined pharmacy to the doctor-side terminal 300 (S38).

The patient-side terminal 100 then determines whether the online consultation has ended (S39). If the online consultation has not ended (S39: NO), the process proceeds to step S33. If the online consultation has ended (S39: YES), the patient-side terminal 100 ends the online connection with the doctor-side terminal 300 and executes evaluation processing (S40). In this evaluation processing, the patient-side terminal 100 is prompted to write a review or rate the doctor who conducted the online consultation.

Next, the patient-side terminal 100 determines whether to bookmark the doctor who performed the online consultation through an operation from the patient side (S41). If not (S41: NO), the process shown in FIG. 18 ends. If bookmarking (S41: YES), the patient-side terminal 100 executes bookmark processing (S42), and the process shown in FIG. 18 ends.

In this way, the online medical consultation system 1, its online reservation method, patient terminal program, doctor terminal program, and recording medium according to this embodiment make it possible to refuse an appointment for an online medical consultation based on the information in the medical interview answers or the answer generation information generated from it. Here, the answer generation information as well as the information in the medical interview answers indicate the patient's condition, so the hospital or doctor can determine whether the illness is outside their specialty or is so serious that they cannot treat the patient, and can refuse the appointment when it is outside their specialty or they cannot treat the patient. This can therefore contribute to making an appointment for an online medical consultation with a more appropriate doctor or hospital.

In addition, urgency information indicating the urgency of the patient's condition is generated as response generation information, so that doctors at the hospital and the doctor's terminal 300 can easily reject appointments based on the urgency.

In addition, since the doctor can specify the pharmacy to which the prescription information will be sent during the online consultation, after the online consultation is over, the doctor can send the prescription information to the specified pharmacy as soon as it is ready, which contributes to smooth operational progress.

In addition, the gender of the doctor is input as a patient's preference, so if a female patient wants a female doctor, for example, the multiple appointment candidates C1 to C3 can only be female doctors, helping to meet the patient's request.

In addition, because patients are required to input at least one of the doctor's hobbies and personality traits as their requests, for example, doctors who are compatible with the patient are more likely to be extracted as multiple appointment candidates C1 to C3, which can contribute to the spread of online consultations.

The present invention has been described above based on the embodiments, but the present invention is not limited to the above embodiments, and modifications may be made without departing from the spirit of the present invention, and other technologies may be appropriately combined to the extent possible.

For example, in the above embodiment, the terminals 100, 300 and the device 200 are each assumed to be configured as stand-alone devices, but this is not limited thereto, and each may be configured as, for example, two or more devices connected via a network.

In addition, in the above embodiment, the doctor's selection operation is used to reject an online consultation appointment, but this is not limited to the above and the appointment may be automatically determined by the doctor's terminal 300. In this case, the appointment may be rejected if the urgency level is equal to or greater than a predetermined value, for example.

In addition, when the patient side terminal 100 receives information on the reason for rejection, it may be able to use the information on the reason for rejection to search again for candidates C1 to C3 that do not match the same reason for rejection.

In addition, in this embodiment, the third display control unit 133 displays an image that specifies the pharmacy to which the prescription information is to be sent during the online consultation, but this is not limited to this, and the image may be displayed after the online consultation ends. This allows the patient to specify a pharmacy, for example, by searching for a nearby pharmacy, and allows the patient to specify a pharmacy that is convenient for them.

In addition, in this embodiment, the answer generation information is generated by the relay device 200, but this is not limited to the above, and the answer generation information may be generated by the patient side terminal 100 or the doctor side terminal 300. Furthermore, the answer generation information may not be generated, and only the information on the medical interview answers from the patient side terminal 100 may be made available for reference on the doctor side terminal 300.

Furthermore, in this embodiment, the patient terminal 100 can be connected online to a pharmacy terminal, and medicines can be mailed after online medication instructions are given.

In addition, in this embodiment, the first display control unit 131 displays multiple images to present the contents of the medical interview to the patient and to prompt the patient to input a response to the medical interview, as shown in, for example, Figures 6 and 7, but this is not limited to multiple images and may be a single image. The same applies to other image examples, and it does not matter whether the image is multiple images or a single image.

In addition, in the online medical examination system 1 according to this embodiment, one relay device 200 is interposed between the patient terminal 100 and the doctor terminal 300, but the number of relay devices 200 is not limited to one, and multiple relay devices may be interposed. In addition, the patient terminal 100 is not limited to one owned by the patient, but may be a terminal installed in a pharmacy, health center, etc., and owned by a person other than the patient.

1: Online medical examination system 100: Patient side terminal 131: First display control unit (first display control means)
132: second display control unit (second display control means)
133: Third display control unit (third display control means)
134: Fourth display control unit (fourth display control means)
220: Information processing unit 300: Doctor's terminal 331: Operation image display control unit (reservation rejection means)
C1 to C3: Candidates

Claims (7)

An online medical examination system comprising a patient-side terminal operated by a patient and a doctor-side terminal operated by a doctor, which makes a reservation for an online medical examination and performs the online medical examination at the reserved time through transmission and reception of information between the patient-side terminal and the doctor-side terminal,
The patient-side terminal comprises a first display control means for displaying an image that presents the contents of a medical interview to the patient and allows the patient to input a response to the medical interview, and a second display control means for displaying an image that presents a plurality of candidates for appointment destinations for an online medical examination to the patient and allows the patient to select one of the plurality of candidates;
The doctor's terminal selected as the reservation destination through the display by the second display control means is capable of rejecting an online medical consultation reservation based on the medical interview answer information input through the display by the first display control means or answer generation information generated from the medical interview answer information, and is provided with a reservation rejection means for causing the user to input a reason for rejection when rejecting the reservation,
said patient terminal displays an input reason for refusal when the appointment is rejected by said appointment rejection means. The online medical examination system according to claim 1, characterized in that, when a reservation is rejected by the reservation rejection means, the patient-side terminal excludes from the multiple candidates any reservation destination that has the same rejection reason as the input rejection reason. An online reservation method for an online medical consultation system comprising a patient-side terminal operated by a patient and a doctor-side terminal operated by a doctor, the method comprising: making a reservation for an online medical consultation and conducting the online medical consultation at the reserved time through transmission and reception of information between the patient-side terminal and the doctor-side terminal,
The patient-side terminal includes a first display control step of displaying an image that presents the contents of a medical interview to the patient and allows the patient to input a response to the medical interview, and a second display control step of displaying an image that presents a plurality of candidates for appointment destinations for an online medical examination to the patient and allows the patient to select one of the plurality of candidates,
The doctor's terminal selected as the reservation destination through the display in the second display control step is capable of rejecting an online medical consultation reservation based on the medical interview answer information input through the display in the first display control step or answer generation information generated from the medical interview answer information, and is provided with a reservation rejection step of causing the user to input a reason for rejection when rejecting the reservation,
The online reservation method according to claim 1, wherein the patient-side terminal displays an input reason for refusal if the reservation is rejected in the reservation rejection step. A patient-side terminal program that causes a computer to function as the patient-side terminal of an online medical examination system that makes a reservation for an online medical examination and performs the online medical examination at the reserved time through transmission and reception of information between a patient-side terminal operated by a patient and a doctor-side terminal operated by a doctor,
a first display control step for displaying an image that presents the contents of the medical interview to the patient and allows the patient to input a response to the medical interview; a second display control step for displaying an image that presents a plurality of candidate appointment destinations for reserving an online medical examination to the patient and allows the patient to select one from the plurality of candidates; a transmission step for transmitting information on the medical interview responses input through the display in the first display control step or response generation information generated from the medical interview responses to the doctor's terminal of the candidate selected through the display in the second display control step before the appointment is established; and a reason display step for displaying the input reason for refusal when the appointment is rejected by the doctor's terminal of the candidate selected through the display in the second display control step and a reason for refusal is input.
A patient terminal program that causes a computer to execute the above. A computer-readable recording medium on which the patient terminal program according to claim 4 is recorded. A doctor's terminal program that causes a computer to function as the doctor's terminal of an online medical examination system that makes a reservation for an online medical examination and performs the online medical examination at the reserved time through transmission and reception of information between a patient's terminal operated by a patient and a doctor's terminal operated by a doctor,
a receiving step of receiving information on answers to medical interviews transmitted from the patient-side terminal or answer generation information generated from the answers to medical interviews before the reservation is made;
a reservation refusal step for refusing an online medical examination appointment based on the medical interview answer information received in the receiving step or answer generation information generated from the medical interview answer information, and for causing the user to input a reason for refusal when refusing the appointment;
A doctor's terminal program that causes a computer to execute the above. A computer-readable recording medium on which the doctor terminal program described in claim 6 is recorded.

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