JP7428535B2 - Order management device, order management system, and program - Google Patents

Description

The present invention relates to an order management device, an order management system, and a program.

An order management system used in a restaurant consists of multiple input devices, multiple output devices (printers/displays), and an order management device that controls these. , the order management device controls and outputs the contents of the order menu to a pre-designated output device.

When the output device is a printer, the order menu input from the input device is output as cooking instructions from a printer placed near the person in charge of cooking. A printer installed on the floor prints guest slips for checkout.
In recent years, an increasing number of stores are using display devices as output devices instead of printers, and are using the display devices to provide cooking instructions and manage food servings.

Among restaurants, especially in the restaurant industry, there is a need for a service that allows food to be ordered from the same table and delivered to the customer's table at the same time.
Therefore, when displaying the ordered menu on the display device, it is desirable to use a screen that displays the menu for each table at once.

However, if orders overlap and the cooking work in the kitchen overflows, and you have to give priority to serving the food rather than having people at the same table at the same time, it may be necessary to display a display grouped by each table. On the screen, in order to understand what kind of orders are in and how many, it is necessary to switch screen pages and check, which creates a problem that the work becomes complicated.
Among them, a kitchen display having a display screen as disclosed in Patent Document 1 has also been proposed.

JP2015-219832A

However, in Patent Document 1, a kitchen display has been devised that displays the total quantity of dishes ordered within a certain period of time to prioritize and improve the efficiency of cooking. Since the total quantity is updated, there is a problem in that one must always be aware of the difference between the quantity currently being cooked and the displayed total quantity.

Therefore, the present invention has been made in view of the above points, and normally displays a display that corresponds to simultaneous seating, but in a situation where there is a significant delay in the provision of food. The purpose of the present invention is to provide an order management device, an order management system, and a program that can switch to a screen that allows for efficient cooking in order to provide food that has been delayed, giving priority to those who are at the same table at the same time. .

The order management device of the present invention acquires order information including the ordered dish, the ordered quantity of the dish, the order time when the order was placed, and the identification information of the customer who placed the order. and a display control unit that displays on a display a normal display in which the dishes acquired by the acquisition unit, the order quantity, and the order time are divided by the identification information, and the display control unit If order information that is normally displayed is such that a first period of time has elapsed since the order time without being provided to the customer, the department shall display the order information without being provided to the customer. summing the order quantity for each dish included in the order information for which a second time period shorter than the first time has elapsed since then; and for the order information in which the order quantity for each dish has been summed, , the total value is switched to a convenient display for each dish.

According to the present invention, although normally the display is compatible with simultaneous tables, in a situation where there is a significant delay in the provision of food, the display is given priority over simultaneous tables, and the delayed display is displayed. It is possible to provide an order management device that can switch to a screen that allows efficient cooking in order to serve the desired dishes.

Further, the order management device of the present invention acquires order information including the ordered dish, the order quantity of the dish, the order time when the order was placed, and the identification information of the customer who placed the order. and a display control unit that displays on a display a normal display in which the dishes acquired by the acquisition unit, the order quantity, and the order time are divided for each of the identification information, The display control unit is configured to provide the order information to the customer when the number of order information that is normally displayed and for which a third period of time has elapsed from the order time without being provided to the customer exceeds a predetermined upper limit. The order quantity is totaled for each dish included in the order information for which the third time has elapsed from the order time without being ordered, and the normal display is performed for the order information obtained by summing the order quantity for each dish. The feature is that the total value is switched to a convenience display that displays the total value for each dish.

According to the present invention, although the display is normally compatible with simultaneous tables, in a situation where the provision of food is expected to be significantly delayed, the display is given priority over simultaneous tables. It becomes possible to provide an order management device that can switch to a screen that allows efficient cooking in order to serve delayed dishes.

Further, in the order management device of the present invention, the display control unit may be arranged such that the convenience display is not displayed in an area other than the convenience display area of the display device that displays the convenience display, and the convenience display is not provided to the customer. The present invention is characterized in that the normal display regarding the order information of food is displayed.

According to the present invention, it is possible to provide an order management device that can display order information for dishes that are not conveniently displayed.
In other words, even if a dish is not displayed for convenience, it may be more efficient to cook it at the same time as the dish for which convenience is displayed, or it may be more efficient to cook the ingredients next to the dish for which convenience is displayed. It will be possible to take measures such as making preparations.

Further, in the order management device of the present invention, if the total value for each dish is larger than a predetermined quantity, the display control unit divides the value into quantities within the predetermined quantity and displays each of them. It is characterized by

According to the present invention, it is possible to provide an order management device that can divide and display a large total value.
In other words, by predetermining the number of dishes that can be cooked at one time or the number of dishes that are more efficient to cook at one time, etc., and dividing and displaying the total value by these numbers, it is possible to It becomes possible to cook.

Further, in the order management device of the present invention, when the display control unit switches the order information normally displayed on the display device to a convenience display and displays the order information, the display control unit is configured to display a convenience display that already displays the convenience display on the display device. If an area exists, the next convenience display is displayed following the convenience display area.

According to the present invention, there is provided an order management device that can display another convenience display without adding up the total value that has already been displayed when displaying another convenience display after switching to a convenience display. becomes possible.
In other words, because the time between the first convenience indication and the second convenience indication is far apart, even if food provision is given priority over simultaneous table serving, the time to serve other dishes is too far apart. It is not desirable to put them away, and if they are added up, they may be added up in the middle of cooking, so it is possible to prevent the problem of not knowing how many pieces have been cooked.

Further, the order management system of the present invention includes the order management device according to any one of claims 1 to 5, the dish provided on the kitchen side and acquired by the acquisition unit, and the order quantity. and a kitchen-side display device that displays the order time separately for each of the identification information.

According to the present invention, although normally the display is compatible with simultaneous tables, in a situation where there is a significant delay in the provision of food, the display is given priority over simultaneous tables, and the delayed display is displayed. It becomes possible to provide an order management system that can switch to a screen that allows efficient cooking in order to serve the food that is served.

Further, the order management system of the present invention is provided on a hall side, and a hall side display that displays the dishes acquired by the acquisition unit, the order quantity, and the order time separately for each of the identification information. when the display device is switched to the convenience display, the display control unit sends a notification to the hall side display device that the display device has been switched to the convenience display in addition to the normal display. to be displayed.

According to the present invention, it is possible to provide an order management system that can notify that the display on the hall side display device has been switched to the convenience display while leaving the display unchanged.
In other words, the convenience display is for the convenience of the cook, so the hall-side display device will not display the convenience display, but if the hall side does not know that the display has switched to convenience display, the dishes at the same table will be ready at the same time. Since this may cause inconveniences such as not serving the food until the end of the meal, in addition to the normal display, the display device on the kitchen side can notify the staff at the hall that the display has been switched to a convenience display.

Further, the program of the present invention causes a computer to function as each part of the order management device of the present invention.

According to the present invention, although normally the display is compatible with simultaneous tables, in a situation where there is a significant delay in the provision of food, the display is given priority over simultaneous tables, and the delayed display is displayed. It becomes possible to provide a program that allows you to switch to a screen that allows efficient cooking in order to serve the food you want.

According to the present invention, although normally the display is compatible with simultaneous tables, in a situation where there is a significant delay in the provision of food, the display is given priority over simultaneous tables, and the delayed display is displayed. It is possible to provide an order management device, an order management system, and a program that can switch to a screen that allows efficient cooking in order to serve the food that is served.

1 is a schematic configuration diagram of an order management system according to an embodiment of the present invention. FIG. 1 is a schematic block diagram of an order terminal device according to an embodiment of the present invention. 1 is a schematic block diagram of an order management device according to an embodiment of the present invention. FIG. 3 is an explanatory diagram for explaining a menu according to an embodiment of the present invention. FIG. 2 is an explanatory diagram for explaining ordered dishes according to an embodiment of the present invention. FIG. 1 is a block diagram showing an example of a functional configuration of an order management device according to an embodiment of the present invention. It is an explanatory view for explaining an example of a display (normal display) of a kitchen side display device concerning an embodiment of the present invention. It is an explanatory view for explaining an example of a display (convenience display) of a kitchen side display device concerning an embodiment of the present invention. FIG. 9 is an explanatory diagram for explaining an example of a display (second convenience display) following FIG. 8 of the kitchen-side display device according to the embodiment of the present invention. 10 is an explanatory diagram for explaining an example of a display (third convenience display) following FIG. 9 of the kitchen-side display device according to the embodiment of the present invention. FIG. FIG. 11 is an explanatory diagram for explaining an example of a display (convenience display) following FIG. 10 of the kitchen-side display device according to the embodiment of the present invention. It is an explanatory view for explaining an example of a display of a hall side display device concerning an embodiment of the present invention. FIG. 13 is an explanatory diagram for explaining an example of a display following FIG. 12 of the hall-side display device according to the embodiment of the present invention. 2 is a flowchart illustrating an example of convenience display processing according to an embodiment of the present invention.

An example of an embodiment of the present invention will be described below with reference to the drawings. In addition, the same reference numerals are given to the same or equivalent components and parts in each drawing. Furthermore, the dimensional ratios in the drawings are exaggerated for convenience of explanation and may differ from the actual ratios.

FIG. 1 is a diagram showing an example of a schematic configuration of an order management system 10 according to the present embodiment.
As shown in FIG. 1, an order management system 10 according to the present embodiment is housed in a store such as a restaurant, and includes a plurality of order terminal devices 100, an order management device 200, a printer 300, and a kitchen. It includes a side display device 400 and a hall side display device 500.

Note that the order management device 200 is not limited to being housed in a store, but can be connected to the order terminal device 100, the printer 300, the kitchen display device 400, and the hall display device 500 through an Internet line or the like. It may be installed outside the store.
Moreover, the printer 300, the kitchen side display device 400, and the hall side display device 500 may be provided not only in one but in plural. In this case, the plurality of devices may have the same function, or each device may have different functions.

The order terminal device 100 is a device used when a store customer orders a product or a store clerk inputs an order from a customer, and in this embodiment, it is a tablet-type terminal device. The order terminal device 100 communicates with the order management device 200 via wireless communication such as a wireless LAN (Local Area Network) or the Internet.
Here, the information that the order terminal device 100 sends to the order management device 200 includes the ordered dishes, the ordered quantity of the ordered dishes, the order time when the order was placed, and the identification information of the customer who placed the order. It is information.
Note that the order terminal device 100 is not limited to communicating with the order management device 200 via wireless communication, and may communicate with the order management device 200 via a wired network.

In this embodiment, the order management device 200 causes the printer 300 to print a customer slip, or prints an order to the kitchen side display device 400 or the hall side display device 500, depending on the order information input from the order terminal device 100. Control the status display, etc.

The printer 300 is a device that prints customer slips and the like used at checkout. The printer 300 communicates with the order management device 200 via wireless communication such as a wireless LAN or the Internet, for example.
The information sent from the order management device 200 to the printer 300 is a slip image, which is information for printing a customer slip.
Note that the printer 300 is not limited to communicating with the order management device 200 via wireless communication, and may communicate with the order management device 200 via a wired network.

The kitchen display device 400 is a device that displays information to be referenced during cooking.
The kitchen display device 400 communicates with the order management device 200 via wireless communication such as a wireless LAN or the Internet.
The information sent from the order management device 200 to the kitchen display device 400 includes a list of ordered dishes for each table, the quantity of the ordered dishes, the order time, and the progress since the order was placed. This information includes the time, the order status of the ordered product, and identification information of the customer who placed the order (for example, table number, number of people, and slip number).
Note that the kitchen display device 400 is not limited to communicating with the order management device 200 via wireless communication, and may communicate with the order management device 200 via a wired network.

The hall-side display device 500 is a device that displays information to be referred to when serving food.
The hall-side display device 500 communicates with the order management device 200 via wireless communication such as a wireless LAN or the Internet, for example.
The information sent from the order management device 200 to the hall-side display device 500 includes a list of ordered dishes for each table, the quantity of the ordered dishes, the time the order was placed, and the progress since the order was placed. This information includes the time, the order status of the ordered product, and identification information of the customer who placed the order (for example, table number, number of people, and slip number).
Note that the hall-side display device 500 is not limited to communicating with the order management device 200 via wireless communication, and may communicate with the order management device 200 via a wired network.

(Order terminal device 100)
FIG. 2 is a block diagram of order terminal device 100 according to this embodiment.
As shown in FIG. 2, the order terminal device 100 according to the present embodiment includes a control section 101, a storage section 102, a display section 103, an input section 104, and a communication section 105.
Each configuration is communicably connected to each other via a bus 106.

The control unit 101 includes a CPU (Central Processing Unit), and executes various programs and controls each unit of the order terminal device 100. That is, the control unit 101 controls each of the above components and performs various calculation processes based on a program recorded in the storage unit 102.

The storage unit 102 includes a ROM (Read Only Memory) and a RAM (Random Access Memory), and stores various programs and information including an operating system. Here, the information stored in the storage unit 102 includes, for example, menu information regarding orderable dishes, order history, and the like.

The display unit 103 is, for example, a liquid crystal display, and displays various information under the control of the control unit 101.

Further, the display unit 103 employs a touch panel system and functions as an input unit 104.
The information input by the input unit 104 includes information for ordering a product, information for finalizing an order, and the like.
The communication unit 105 communicates with the order management device 200 through wireless communication such as a wireless LAN.

Here, the program stored in the storage unit 102 may be installed in the order terminal device 100 in advance. Further, the program may be realized by being stored in a non-volatile storage medium or distributed via a network, and installed on the order terminal device 100 as appropriate. Note that examples of nonvolatile storage media include CD-ROM (Compact Disk Read Only Memory), DVD-ROM (Digital Versatile Disk Read Only Memory), and USB (Universal Serial Bus) Memory, memory card, etc. are assumed. Ru.

(Order management device 200)
FIG. 3 is a block diagram of order management device 200 according to this embodiment.
As shown in FIG. 3, order management device 200 according to this embodiment includes a control section 201, a storage section 202, a communication section 203, an input section 204, and a display section 205.
Each configuration is communicatively connected to each other via a bus 206.

The control unit 201 includes a CPU, executes various programs, and controls each unit of the order management device 200. That is, the control unit 201 controls each of the above components and performs various calculation processes based on a program recorded in the storage unit 202.
Further, the control unit 201 creates a slip image based on the order information etc. input from the order terminal device 100, instructs the printer 300 to print it, and displays various information on the kitchen side display device 400 and the hall side display device 500. indicate.

The storage unit 202 includes a ROM and a RAM, and stores various programs and information including an operating system.
As the storage unit 202, for example, an HDD (Hard Disk Drive), an SSD (Solid State Drive), a flash memory, or the like is used.

Here, the information stored in the storage unit 202 includes, for example, menu information regarding orderable dishes, information regarding ordered dishes, and the like.

FIG. 4 shows an example of menu information stored in the storage unit 202.
As the menu information, for example, menu numbers, menu names, unit prices, display items, etc. are stored.
Here, the display item is information on whether or not to display on the list of ordered dishes for each table displayed on the kitchen side display device 400 and the hall side display device 500. In other words, menus whose items on the display are not circled (for example, rice and drink bar) are not menus that require cooking in the kitchen, but are prepared by the hall or the customers themselves. , are not displayed on the hall side display device 500. Note that even if the menu does not require cooking in the kitchen but is prepared in the hall, it may be displayed on the kitchen-side display device 400 and the hall-side display device 500. Further, although it is not displayed on the kitchen side display device 400, it may be displayed on the hall side display device 500.

Further, an example of information regarding ordered dishes stored in the storage unit 202 is shown in FIG.
Information related to ordered dishes includes, for example, the slip number, slip number branch number, table number, number of people, ordered menu for each table, quantity of ordered dishes, unit price, display display, order time, etc. remembered.

Here, the slip number branch number indicates the number of orders, and "1" indicates the first order, that is, a new order, and "2" or more indicates the second or more order, that is, an additional order. .

For example, for the slip number "3658", the slip number branch number is "1", which is the first order, the table number is "T18", the number of people is "4", the menu number is "324", and the unit price is "980". 2 pieces of ``Jambalaya'' priced at ¥990, ``2'' beef hamburgers with menu number ``623'' and priced at ``990'' yen, and ``Set Soup'' with menu number ``902'' priced at ``0'' yen. ”, “2” pieces of “Rice” with menu number “984” and unit price of “190” yen, and reception time “2019/8/26 19:06” are remembered. .

Here, the program stored in the storage unit 202 may be installed in the order management device 200 in advance. Further, the program may be realized by being stored in a non-volatile storage medium or distributed via a network, and installed in the order management device 200 as appropriate. Note that examples of nonvolatile storage media include CD-ROMs, DVD-ROMs, USB memories, and memory cards.

The communication unit 203 communicates with other devices such as the order terminal device 100, the printer 300, the kitchen display device 400, and the hall display device 500. The received information is output to the control unit 201, and the input information input from the control unit 201 is sent to the order terminal device 100, printer 300, kitchen side display device 400, and hall side display device 500 via wireless LAN etc. Send.

The input unit 204 includes a keyboard and a pointing device such as a mouse, and is used to perform various inputs.

The display unit 205 is, for example, a liquid crystal display, and displays various information under the control of the control unit 201.
Further, the display section 205 may function as the input section 204 by adopting a touch panel method.

(Printer 300)
The printer 300 prints customer slips and the like used in accounting.

(Kitchen side display device 400, hall side display device 500)
The kitchen side display device 400 and the hall side display device 500 display information such as the ordered dishes for each table, the quantity of the ordered dishes, the time when the order was placed, and the current status of the ordered products. The order status, etc., are displayed separately for each customer's identification information.
Display modes of the kitchen-side display device 400 and the hall-side display device 500 will be described later using FIGS. 7 to 13.

When executing the above program, the order management device 200 uses the above hardware resources to realize various functions.
The functional configuration realized by the order management device 200 will be explained.
FIG. 6 is a block diagram showing an example of the functional configuration of the control unit (CPU) 201 of the order management device 200.

As shown in FIG. 6, the order management device 200 has an acquisition section 210 and a display control section 220 as functional components. Each functional configuration is realized by the control unit (CPU) 201 reading out and executing a program stored in the storage unit 202.

(Acquisition unit 210)
The acquisition unit 210 collects order information input by the order terminal device 100, including the ordered dish, the order quantity of the dish, the order time at which the order was made, and the identification of the customer who made the order. This is to obtain order information including information.

(Display control unit 220)
The display control unit 220 displays on the kitchen side display device 400 a normal display in which the ordered dishes, the ordered quantity of the dishes, and the order time obtained by the obtaining unit 210 are divided according to the identification information of the customer who made the order. is displayed on the hall side display device 500.

The display control unit 220 then provides the order information to the customer when a first period of time, for example, 20 minutes has elapsed since the order time, without being provided to the customer, among the order information normally displayed. For order information, the order quantity is totaled for each dish included in the order information that has passed for a second time shorter than the first time, for example, 15 minutes or more, from the order time without being ordered. , the normal display is switched to a convenience display in which the total value is displayed for each dish.

Here, the first time is not limited to the above-mentioned 20 minutes, and the second time is not limited to the above-mentioned 15 minutes, but may be any other time. Both the time and the second time may be adjustable at any time depending on the store.

In addition, the display control unit 220 normally displays order information for dishes that are not displayed for convenience and that are not provided to customers in an area other than the convenience display area R that displays the convenience display of the kitchen display device 400. I am trying to display the display.

Furthermore, when the order information normally displayed on the kitchen display device 400 is switched to the convenience display and the convenience display area R already exists, the display control unit 220 controls the convenience display area R. Following the first area R1, the next convenience display is performed in area R2.

Furthermore, when the kitchen-side display device 400 is switched to the convenience display, the display control unit 220 displays, in addition to the normal display, a notification that the kitchen-side display device 400 has been switched to the convenience display on the hall-side display device. I try to do that.

Here, the display mode of the kitchen-side display device 400 and the hall-side display device 500 displayed by the display control unit 220 will be described later using FIGS. 7 to 13.

Next, the display on the kitchen display device 400 by the display control unit 220 will be explained using FIGS. 7 to 11.
FIG. 7 shows an example of a normal display in which the dishes, order quantities, and order times acquired by the acquisition unit 210 are divided by identification information of the customer who made the order, for example, by order slip. be.

Specifically, the order corresponding to the slip number "3658" in Figure 5 includes the table number "T18", the number of people "4 people", the order time "19:06", and the ordered dish "Jambalaya". It is displayed that you need to cook ``2'' pieces of beef hamburger and ``2'' pieces of beef hamburger steak.
Here, the order corresponding to the slip number "3658" in Figure 5 also includes an order for "2" pieces of "set soup" and "2" pieces of "rice," but these dishes are not prepared by the kitchen. , is not displayed on the kitchen display device 400 because it is prepared on the hall side.

In addition, for the order corresponding to the slip number "3666" in Figure 5, the table number "T15", the number of people "4", the order time "19:07", and the ordered dish "potato" is "1". '', ``1'' ``Taco Salad'', ``2'' ``Hamburger & Gratin'', and ``1'' ``Chicken Steak'' are displayed.

In addition, as an order corresponding to the slip number "3674" in Figure 5, the table number "T17", the number of people "3", the order time "19:08", and the ordered dish "hamburger & fries". You need to cook ``1'', ``1'' ``curry rice'', ``1'' ``tomato plate'', ``1'' ``steak bowl'', and ``1'' ``risotto''. is displayed.

In addition, as an order corresponding to the slip number "3682" in Figure 5, the table number "T04", the number of people "2 people", the order time "19:10", and the ordered dish "grilled hamburger". It is displayed that "1" item needs to be cooked.

In addition, as an order corresponding to the slip number "3690" in Figure 5, the table number "T01", the number of people "3 people", the order time "19:11", and the ordered dish "sirloin steak" are " It is displayed that it is necessary to cook ``1'' and ``1'' of ``beef hamburgers.''
Here, the order corresponding to the slip number "3690" in Figure 5 also includes an order for "1" piece of "set soup" and "2" pieces of "rice," but these dishes are not prepared by the kitchen. , is not displayed on the kitchen display device 400 because it is prepared on the hall side.

FIG. 8 shows an example of switching from the normal display shown in FIG. 7 to a convenience display.
Specifically, the dishes ordered corresponding to the slip numbers "3658" to "3715" shown in FIG. 5 are displayed according to convenience.

That is, if a first period of time, e.g. 20 minutes elapses from the order time without being served to the customer, a second period of time shorter than the first period, e.g. 15 minutes elapses from the order time without being provided to the customer. The order quantity is totaled for each dish included in the order information for which more than a minute has passed, and the order information in which the order quantity is totaled for each dish is switched from a normal display to a convenience display in which the total value is displayed for each dish.

More specifically, as shown in Figure 8, after 20 minutes have passed since the order time of 19:06, in this example at 19:27, 15 minutes have passed since the order time of the first ordered dish that has not been provided. As mentioned above, in this example, the slip number "3658" (see Figure 5) (table number "T18"), which is a dish ordered by 19:11 and has not been served to the customer, and the slip number "3666" (table number "T18") T15"), slip number "3674" (table number "T17"), slip number "3682" (table number "T04"), slip number "3690" (table number "T01"), slip number "3715" (table number The order quantities for the dishes with the number "T30" are totaled for each dish, and the order quantity is "Jambalaya" "2" (slip number "3658" 2), "Beef hamburger" "3" (slip number "3658") 2 pieces and 1 piece with ``3690''), 1 piece of ``Potato'' (1 piece with slip number ``3666''), 1 piece of ``Taco Salad'' (1 piece with slip number ``3666''), ``Hamburger steak'' & Gratin” 2 pieces (2 pieces with slip number 3666), 2 pieces of Chicken Steak (1 piece with slip number 3666 and 1 piece with slip number 3715), ``Hamburger & Fries'' 2" pieces (one with slip number "3674" and one with slip number "3715"), "1" piece of "curry rice" (one piece with slip number "3674"), "1" piece of "tomato plate" (one piece with slip number "3674") 1 piece with number ``3674''), 1 piece of ``steak bowl'' (1 piece with slip number ``3674''), 1 piece of risotto (1 piece with slip number ``3674''), ``Seared hamburger steak'' " 1" piece (1 piece with slip number "3682"), "1" piece of sirloin steak (1 piece with slip number "3690").

Here, it is desirable that the order of convenience is displayed in descending order of order time.

Further, in an area other than the convenience display area R in which the convenience display is displayed on the kitchen side display device 400, a normal display regarding order information for dishes that are not displayed as convenience and that are not provided to the customer is displayed.
In other words, document number "3723" (table number "T12"), document number "3690" (table number "T01"), document number "3731" (table number "T18"), document number "3757" (table number "T18"), T07'') and the dish with the slip number ``3723'' (table number ``T12'') are displayed.

FIG. 9 shows an example of switching from the convenience display shown in FIG. 8 to the second convenience display.
Specifically, the ordered dishes corresponding to slip numbers "3723" (slip number branch number "1") to "3723" (slip number branch number "2") shown in FIG. 5 are displayed as convenient. It is something.

This is because after switching to convenience display, among the order information that is displayed normally instead of convenience display, order information that has passed the first time, for example 20 minutes, from the order time without being provided to the customer has occurred. In this case, the order quantity is totaled for each dish included in the order information that has passed for a second time shorter than the first time, for example, 15 minutes or more after the order time without being served to the customer, and the order quantity for each dish is calculated. Regarding the total order information, in the convenience display area R, following the first area R1 where the convenience display is displayed, the next convenience display is displayed in the area R2.
In other words, if some dishes have already been displayed as convenience, and some dishes have been ordered for some time, the convenience will be displayed one after another.

More specifically, as shown in FIG. 9, 20 minutes have passed since the order time "19:12" for the order information slip number "3723" which is displayed normally instead of the convenience display, in this example 19:12. 33, the slip number "3723" indicates a dish that was ordered more than 15 minutes after the order time of the first dish that was not served, in this example by 19:28, and that was not served to the customer (Figure 5). Reference) (Table number "T12"), Slip number "3690" (Table number "T01"), Slip number "3731" (Table number "T19"), Slip number "3757" (Table number "T07"), Slip number The order quantity of the dish with number "3723" (table number "T12") is totaled for each dish, and following the area R1 which displays the convenience display shown in FIG. ” (1 piece with slip number “3723”), “1” piece of “Corn Soup” (1 piece with slip number “3690”), “1” piece of “Beef Hamburger” (1 piece with slip number “3731”) , "Japanese-style hamburger" (1 piece with slip number "T3731"), "Tomato salad" (1 piece with slip number "T3757"), "Risotto" (1 piece) (slip number "T3757") 3757''), 1 piece of ``Steak Bowl'' (1 piece with slip number ``3757''), and 1 piece of ``Vichyssoise Soup'' (1 piece with slip number ``3723'').

Here, the display of "1" beef hamburger (1 piece with slip number "3731") in the second convenience display is the same dish in the first convenience display, but it is not added up and is a different dish. This is an indication of convenience.
This is because the time between the first convenience indication and the second convenience indication is far apart, so even though food provision is given priority over simultaneous tables, the serving time is too far apart from other dishes. This is because it is undesirable for the ingredients to be added together, and if they are added up, they may be added up during the cooking process, causing a problem that it becomes impossible to know how many pieces have been cooked.

FIG. 10 shows an example of switching from the second convenience display shown in FIG. 9 to the third convenience display.
Specifically, the ordered dishes corresponding to the slip numbers "3765" to "3773" shown in FIG. 5 are conveniently displayed.

In other words, after switching to the convenience display for the second time, among the order information displayed normally instead of the convenience display, order information for which a first period of time, for example, 20 minutes has elapsed since the order time, has not been provided to the customer. If this occurs, the order quantity for each dish included in the order information that has passed for a second time shorter than the first time, for example, 15 minutes or more after the order time without being served to the customer, is totaled, and the order quantity is calculated for each dish. Regarding the order information including the total quantity, in the convenience display area R, following the second area R2 where the convenience display is displayed, the next third convenience display is performed in the area R3.

More specifically, as shown in FIG. 10, 20 minutes have passed since the order time "19:20" of the order information slip number "3765" which is displayed normally instead of the convenience display, in this example, 19:20. 41, the slip number "3765" indicates a dish that was ordered more than 15 minutes after the order time of the first dish that was not served, in this example by 7:25 p.m., and that was not served to the customer (Figure 5). Reference) (Table number "T04"), Slip number "3773" (Table number "T05"), Slip number "3781" (Table number "T08"), Slip number "3799" (Table number "T27"), Slip number The order quantity of the dish numbered "3773" (table number "T05") is totaled for each dish, and following the areas R1 and R2 that display the convenience display shown in FIG. 9 described above, "Carbonara" and " 1" piece (1 piece with slip number "3765"), "1" piece of "Japanese-style hamburger" (1 piece with slip number "3765"), "1" piece of "raw ham salad" (1 piece with slip number "3765") ), "Spinach salad" (1) (one with slip number "3773"), "Potato" (2) (one with slip number "3773" and one with slip number "3779"), "Caesar salad" "2" pieces (one with slip number "3773" and one with "3779"), "American hamburger" "2" pieces (one with slip number "3781" and one with "3773"), "Egg Doria" "1" piece (1 piece with slip number "3781"), "1" piece of "Napolitan" (1 piece with slip number "3799"), "1" piece of "Tomato Plate" (1 piece with slip number "3799") ), "1" piece of "grilled hamburger" (1 piece with slip number "3773"), and "1" piece of "cut steak" (1 piece with slip number "3773").

Here, the display of "1""Japanese-stylehamburger" (1 piece with slip number "3765") in the third convenience display is the same dish in the second convenience display, but it is not added up and is a different dish. This is an indication of convenience. Similarly, the display of "1""broiledhamburger" (1 piece with slip number "3773") is the same dish in the first convenience display, but it is not added up and is displayed as a separate convenience display. There is.
This is because the time between the second convenience display and the third convenience display, and the time between the first and third convenience display, is far apart, so it is easier to serve food than at the same table. However, it is undesirable for the serving time to be too far apart from other dishes, and if the serving time is added up, it may be added up during the cooking process, so it is important to keep track of how many dishes you have cooked. This is because there is a problem that it becomes difficult to understand.

Further, a display example when the food has been cooked and served to the customer will also be described using FIG. 10.
When the cooking is completed, the person in charge of cooking selects the dish displayed on the kitchen display device 400 (in this example, the person in charge of cooking selects the corresponding dish on the kitchen display device 400, which is a touch panel). It is determined that the food is cooked and a check mark is added.

Specifically, "Jambalaya" "2", "Potato" "1", "Taco Salad" "1", "Hamburger & Gratin" "2", "Chicken Steak" "2", "Tomato" 1 plate, 1 steak bowl, and 1 risotto have been cooked, and a check mark has been added.

FIG. 11 shows an example of a case where a predetermined time, for example, one minute has passed since the third convenience display shown in FIG.
That is, the display on the kitchen-side display device 400 is updated at predetermined intervals, for example, every minute, and at the time of the update, dishes marked with a check mark are deleted from the list. Then, the dishes that have not yet been cooked are moved to the top of the list.

Specifically, "Jambalaya" (2), "Potato" (1), "Taco Salad" (1), "Hamburger & Gratin" (2), and "Hamburger & Gratin" (2) that were marked with a check mark in FIG. ``Chicken Steak'' ``2'', ``Tomato Plate'' ``1'', ``Steak Bowl'' ``1'', and ``Risotto'' ``1'' have been deleted, and dishes that have not yet been cooked are displayed. ing.

In addition, it is equipped with a switch S (in this example, the lower left part of the kitchen display device 400, which is a touch panel) for switching to the convenience display, so that it is possible to switch to the convenience display even if the first time has not elapsed. It is said that

Furthermore, if there are no more dishes that are not offered to the customer who is switched to the convenience display, the convenience display will naturally switch to the normal display.

The display of the hall side display device 500 by the display control unit 220 will be explained using FIGS. 12 and 13.
FIG. 12 is the same as the display example of the kitchen-side display device 400 shown in FIG. This shows an example of a normal display divided into .

FIG. 13 shows an example of a display when the kitchen-side display device 400 switches to a convenience display.
The convenience display is based on the convenience of the cooking side, so the hall side display device 500 will not change to the convenience display. However, if the hall side does not know that the convenience display has been switched to the convenience display, it will not be displayed until the dishes at the same table are ready. In order to avoid inconveniences such as not serving the meal, in addition to the normal display, a text image such as "The kitchen display device 400 has switched to convenience display" may be displayed to notify that the kitchen display device 400 has switched to convenience display. The staff at the hall are also notified.

Next, the operation of order management device 200 in this embodiment will be explained.
FIG. 14 is a flowchart showing the flow of convenience display processing by the order management device 200. The processing is performed by the control unit 201 reading the program from the storage unit 202, expanding it, and executing it.

An example of the flow of processing for displaying convenience by the display control unit 220 of the order management device 200 will be explained using FIG. 14.
First, in step S100, the CPU of the control unit 201 determines whether convenience is being displayed. If it is not determined that convenience is being displayed, the process advances to the next step S110.

In step S110, the CPU of the control unit 201 determines whether there is any dish that has not been served for a first time, for example, 20 minutes. If it is determined that there are no dishes that have not been served for 20 minutes, the process ends and returns. If it is determined that there is a dish that has not been served for 20 minutes, the process advances to the next step S120.

In step S120, the CPU of the control unit 201 switches the kitchen display device 400 to a convenience display for dishes that have not been served for a second period of time, for example, 15 minutes or more. Then, the process advances to the next step S130.
In step S130, the CPU of the control unit 201 displays on the hall side display device 500 that the kitchen side display device 400 has been switched to the convenience display. Then, the process ends and returns.

In step S100 described above, if the CPU of the control unit 201 determines that the convenience display is being displayed, the process proceeds to step S140, and if the dish that is normally displayed has not been served for the first time, for example, 20 minutes, the process proceeds to step S140. It is determined whether or not there is food. If it is determined that there is a dish that has not been served for 20 minutes, the process advances to the next step S150.
In step S150, the CPU of the control unit 201 switches the kitchen display device 400 to a second or later convenience display for dishes that have not been served for a second time, for example, 15 minutes or more in the normal display. Then, the process ends and returns.

In step S140 described above, if the CPU of the control unit 201 determines that there is no dish that has not been served for 20 minutes, the process ends and returns.

(Modified example)
Note that the present invention is not limited to the embodiments described above, and various changes other than those described above can be made without departing from the spirit thereof.

In the above-described embodiment, the total value may be any value in convenience display, but is not limited to this, and if the total value is larger than a predetermined quantity, the total value may be any value. It may be divided into quantities within a predetermined quantity and displayed individually.

Specifically, in the case of a dish that has a set upper limit on the number of pieces that can be cooked at one time, for example, if you can only cook up to three hamburgers at one time, and the total value is 7. etc. may be displayed in three categories according to the upper limit: "hamburger" "3", "hamburger" "3", and "hamburger" "1".

With this configuration, it is possible to perform efficient cooking by dividing and displaying the total value of the limited number of dishes that can be cooked at one time.
Note that the display is not limited to the upper limit of the number that can be cooked at one time, but may be divided and displayed into a smaller number than the number that can be cooked at one time.

In addition, the predetermined quantity is not limited to the reason that the upper limit of the number of dishes that can be cooked at one time is determined, but also the number of servings that are more efficient to cook at one time, that is, three servings. The reason may be that the food is more efficient to cook at the same time.

Furthermore, in the above-described embodiment, when a dish is not served for a predetermined time from the time of order, the display is switched to a convenience display. If the upper limit is exceeded, the order quantity of the dishes that are not offered may be totaled for each dish, and the normal display may be switched to a convenience display that displays the total value for each dish. .
Specifically, if the number of dishes that have not been served to a customer exceeds a predetermined upper limit, for example 20, the normal display may be switched to a convenience display.

By configuring it in this way, the display will normally be compatible with simultaneous tables, but in situations where the provision of food is expected to be significantly delayed, priority will be given to simultaneous tables. Thus, it is possible to provide an order management device that can switch to a screen that allows efficient cooking in order to serve delayed dishes.

Further, the number of dishes that have not been served to the customer may be the number of dishes that have not been served to the customer even though a third period of time, for example, 15 minutes has passed since the order time.
In other words, if the number of dishes exceeds a predetermined upper limit (for example, 5) after a third period of time (for example, 15 minutes) has passed since the order time without being served to the customer, the number of dishes that have passed from the order time without being served to the customer The order quantities for the dishes for which the third time has elapsed may be totaled, and the order information obtained by adding up the order quantities may be switched from a normal display to a convenience display in which the total value is displayed for each dish.

Here, the third time may be the same time as the above-described first time and second time, or may be a different time. Further, the time period is not limited to the above-mentioned 15 minutes, but may be any other time, or may be adjusted at any time depending on the store.

According to the present embodiment, although the display corresponds to simultaneous tables being displayed normally, if there is a significant delay in the provision of food, the display is given priority over simultaneous tables. It is possible to provide an order management device 200 that can switch to a screen that allows efficient cooking in order to serve delayed dishes.

Furthermore, according to the present embodiment, it is possible to provide the order management device 200 that can display order information for dishes that are not conveniently displayed.
In other words, even if a dish is not displayed for convenience, it may be more efficient to cook it at the same time as the dish for which convenience is displayed, or it may be more efficient to cook the ingredients next to the dish for which convenience is displayed. It will be possible to take measures such as making preparations.

Further, according to the present embodiment, it is possible to provide an order management device 200 that can divide and display a large total value.
In other words, by predetermining the number of dishes that can be cooked at one time only, or the number of dishes that are more efficient to cook at one time, etc., and displaying the total value by these numbers separately. , it becomes possible to perform efficient cooking.

Furthermore, according to the present embodiment, when displaying further convenience after switching to convenience display, the order management is capable of displaying another convenience display without adding up to the total value that has already been displayed. It becomes possible to provide the device 200.
In other words, because the time between the first convenience indication and the second convenience indication is far apart, even if food provision is given priority over simultaneous table serving, the time to serve other dishes is too far apart. It is not desirable to put them away, and if they are added up, they may be added up in the middle of cooking, so it is possible to prevent the problem of not knowing how many pieces have been cooked.

Furthermore, according to the present embodiment, although the display is normally compatible with simultaneous tables, if there is a significant delay in the provision of food, priority is given to simultaneous tables. Therefore, it is possible to provide an order management system 10 that can switch to a screen that allows efficient cooking in order to serve delayed dishes.

Further, according to the present embodiment, it is possible to provide the order management system 10 that can notify that the display on the hall-side display device 500 has been switched to the convenience display while leaving the display unchanged.
In other words, the convenience display is based on the convenience of the cook, so the hall-side display device 500 will not display the convenience display. However, if the hall side does not know that the convenience display has been switched to the convenience display, the dishes at the same table at the same time may not be displayed. Since there may be inconveniences such as not serving the food until the food is ready, in addition to the normal display, the display device on the kitchen side can notify that the display has been switched to the convenience display, so that the staff on the hall side can also be notified.

Furthermore, according to the present embodiment, although the display is normally compatible with simultaneous tables, if there is a significant delay in the provision of food, priority is given to simultaneous tables. Therefore, it is possible to provide a program that can switch to a screen that allows efficient cooking in order to serve delayed dishes.

10 Order management system 100 Order terminal device 101 Control unit 102 Storage unit 103 Display unit 104 Input unit 105 Communication unit 106 Bus 200 Order management device 201 Control unit 202 Storage unit 203 Communication unit 204 Storage unit 204 Input unit 205 Display unit 206 Bus 210 Acquisition unit 220 Display control unit 300 Printer 400 Kitchen side display device 500 Hall side display device S Switch R Convenient display area

Claims (8)

an acquisition unit that acquires order information including the ordered dish, the ordered quantity of the dish, the order time at which the order was made, and identification information of the customer who made the order;
a display control unit that displays on a display device a normal display in which the dish acquired by the acquisition unit, the order quantity, and the order time are divided by the identification information;
The display control section includes:
Among the order information that is normally displayed, if there is order information that has passed the first time since the order time without being provided to the customer, summing the order quantity for each dish included in the order information that has passed for a second time period shorter than the first time period;
An order management device characterized in that the order information, which is the total order quantity for each dish, is switched from the normal display to a convenience display in which the total value is displayed for each dish. an acquisition unit that acquires order information including the ordered dish, the ordered quantity of the dish, the order time at which the order was made, and identification information of the customer who made the order;
a display control unit that displays on a display device a normal display in which the dish acquired by the acquisition unit, the order quantity, and the order time are divided by the identification information;
The display control section includes:
Among the order information that is normally displayed, if the order information for which a third period of time has elapsed from the order time without being provided to the customer exceeds a predetermined upper limit, the order information will not be provided to the customer and the summing the order quantity for each dish included in the order information for which the third time has passed since the order time;
An order management device characterized in that the order information, which is the total order quantity for each dish, is switched from the normal display to a convenience display in which the total value is displayed for each dish. The display control unit displays the normal display of the order information for dishes that are not displayed on the convenience display and that are not provided to the customer in an area other than the convenience display area of the display device that displays the convenience display. 3. The order management device according to claim 1, wherein the order management device displays: The display control section includes:
Any one of claims 1 to 3, characterized in that when the total value for each dish is larger than a predetermined quantity, the quantity is divided into quantities within the predetermined quantity and each is displayed. The order management device described in . The display control section includes:
When switching the order information normally displayed on the display device to a convenience display, if a convenience display area for displaying the convenience display of the display device already exists, a 5. The order management device according to claim 1, wherein the order management device displays the next convenience. An order management device according to any one of claims 1 to 5,
An order management system comprising: the display device that is provided on a kitchen side and displays the dishes acquired by the acquisition section, the order quantity, and the order time separately for each of the identification information. a hall-side display device that is provided on the hall side and displays the food, the order quantity, and the order time separately for each of the identification information acquired by the acquisition unit;
The display control section includes:
The order according to claim 6, wherein when the display device is switched to the convenience display, in addition to the normal display, a notification to the effect that the display device has been switched to the convenience display is displayed on the hall side display device. management system. A program for causing a computer to function as each part of the order management device according to any one of claims 1 to 5.