JP7533012B2 - Information processing system, information processing method, and information processing program - Google Patents

Description

The present invention relates to an information processing system, an information processing method, and an information processing program that are applied to users of facilities and the like.

When a guest staying at a hotel, inn, or other lodging facility arrives at the lodging facility for which they have made a reservation, they check in at the front desk. In recent years, in order to reduce the number of staff at the front desk and to streamline the check-in process, check-in systems have been used that allow guests to operate a check-in terminal installed near the front desk to carry out the check-in process themselves (see, for example, Patent Document 1).

JP 2019-32749 A

However, if a user infected with a virus, bacteria, or the like uses an accommodation facility, there is a risk that the infection will spread to other users, the accommodation facility staff, etc. If the user performs the check-in procedure face-to-face with a staff member at the front desk, the staff member can check the user's physical condition, etc., and measures can be taken to prevent the infection from spreading. However, if the user performs the check-in procedure using a check-in terminal, the accommodation facility cannot grasp the user's physical condition, increasing the risk of the infection spreading within the accommodation facility. For this reason, users who are not feeling well will worry about infecting others, and other users and staff will worry about being infected by a user who is not feeling well. Note that this type of problem is not limited to cases where the object of use is an accommodation facility, but can also occur, for example, on bullet trains, long-distance buses, airplanes, etc.

The object of the present invention is to provide an information processing system, an information processing method, and an information processing program that enable users to use objects with peace of mind.

An information processing system according to one aspect of the present invention is an information processing system that assigns individual use objects to a user who uses a use object including a plurality of individual use objects, and includes an acquisition processing unit that acquires the health state of the user, a determination processing unit that determines whether the health state of the user acquired by the acquisition processing unit is normal or abnormal, and an allocation request processing unit that executes an allocation process that assigns a predetermined first individual use object to the user when the determination processing unit determines that the health state of the user is abnormal.

An information processing method according to another aspect of the present invention is an information processing method for allocating individual use objects to a user who uses a use object including a plurality of individual use objects, the method including an acquisition step for acquiring the health condition of the user, a determination step for determining whether the health condition of the user acquired by the acquisition step is normal or abnormal, and an allocation request step for executing an allocation process for allocating a predetermined first individual use object to the user when the health condition of the user is determined to be abnormal by the determination step, by one or more processors.

An information processing program according to another aspect of the present invention is an information processing program for assigning individual use objects to a user who uses a use object including a plurality of individual use objects, and is a program for causing one or more processors to execute the following steps: an acquisition step for acquiring the health condition of the user; a determination step for determining whether the health condition of the user acquired by the acquisition step is normal or abnormal; and an allocation request step for executing an allocation process for assigning a predetermined first individual use object to the user when the health condition of the user is determined to be abnormal by the determination step.

According to the present invention, users can use the target with peace of mind.

FIG. 1 is a diagram showing the configuration of an accommodation facility check-in system according to an embodiment of the present invention. FIG. 2 is a block diagram showing a specific configuration of the accommodation check-in system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of guest room data used in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of reservation management data used in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of reservation management data used in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 6 is an external view showing an example of a check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 7 is a diagram showing an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of a screen showing a body temperature measurement result displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of a rental item guide screen displayed on a check-in terminal of the accommodation facility check-in system according to an embodiment of the present invention. FIG. 10 is a diagram showing an example of a room key issuing screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 11 is a diagram showing an example of a room key issuing screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 12 is a diagram showing an example of a mobile key issuing screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 13 is a flowchart showing an example of a procedure of a check-in process of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 14 is a diagram showing an example of reservation management data used in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 15 is a diagram showing an example of reservation management data used in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 16 is a block diagram showing another configuration of the management device according to an embodiment of the present invention.

Below, an embodiment of the present invention will be described with reference to the drawings as appropriate. Note that the embodiment described below is merely an example of the present invention and does not limit the technical scope of the present invention.

The information processing system according to the present invention can execute an allocation process that allocates a specific individual use object to a user who uses a use object that includes a plurality of individual use objects. The use object is, for example, an accommodation facility such as a hotel or inn, a train (e.g., a bullet train), a bus (e.g., a long-distance bus), or an airplane. When the use object is an accommodation facility, the individual use object is a guest room, and when the use object is a bullet train, a long-distance bus, or an airplane, the individual use object is a seat. In other words, the individual use object is something that requires a reservation or designation when used by a user. The use object may be a facility other than an accommodation facility. In the embodiment shown below, an accommodation facility is taken as an example of the use object, and a guest room is taken as an example of the individual use object.

[Accommodation Check-in System 100]
As shown in FIG. 1, an accommodation check-in system 100 according to an embodiment of the present invention includes a management device 10 and a plurality of check-in terminals 20. The accommodation check-in system 100 is an example of an information processing system of the present invention, and the check-in terminal 20 is an example of an operation terminal of the present invention. The accommodation check-in system 100 is introduced to an accommodation facility. The management device 10 is arranged, for example, at the front desk or in an office of the accommodation facility, and manages reservations and guest information. Staff (managers, employees, etc.) of the accommodation facility can operate the management device 10. The check-in terminal 20 is arranged, for example, near the front desk of the accommodation facility, and accepts operations of a check-in procedure (use permission procedure) and a check-out procedure (use termination procedure) by a user who is a guest. The management device 10 and the plurality of check-in terminals 20 can communicate with each other via a communication network N1 such as a wired LAN or a wireless LAN installed in the accommodation facility. The check-in terminal 20 may be installed in one unit or in multiple units. In FIG. 1, three check-in terminals 20 are shown as an example. A user can operate a desired check-in terminal 20. The multiple user terminals 30 and the management device 10 are capable of communicating with each other via a communication network N2 such as the Internet, a LAN, a WAN, or a public telephone line.

Here, a user of the accommodation facility uses his/her user terminal 30 to access, for example, an accommodation reservation page on a website operated by the accommodation facility to make a reservation. The management device 10 acquires reservation information for the accommodation reservation and manages the reservation. The reservation process may be executed by the management device 10, or may be executed by a reservation server (not shown) connected to the management device 10 via a communication network N2. For example, the reservation server accepts a reservation request from a user, executes the reservation process, and notifies the management device 10 of the reservation information when the reservation is completed. When the management device 10 acquires the reservation information, it assigns a room to the user and registers the room information (room number, etc.) of the assigned room in the reservation information. When the user's reservation request includes a room request (high floor, corner room, etc.), the management device 10 assigns a room according to the request.

A user who has made a reservation visits the accommodation facility on the day of the stay and operates the check-in terminal 20 to carry out the check-in procedure. A user who visits the accommodation facility without making a reservation can reserve the desired room by, for example, searching for available rooms on the check-in terminal 20 (see FIG. 7), and then proceed to the check-in procedure. The user can also operate the check-in terminal 20 to carry out the check-out procedure as necessary. The user can also carry out the payment procedure for the usage fee during the check-in procedure or check-out procedure.

Once the user has completed the check-in procedure at the check-in terminal 20, the user can use the room assigned to them by the management device 10.

[User terminal 30]
2, the user terminal 30 includes a control unit 31, a storage unit 32, an operation display unit 33, and a communication unit 34. The user terminal 30 is a terminal device owned by a user who uses the accommodation facility, and is, for example, an information processing device such as a personal computer, a smartphone, a mobile phone, or a tablet terminal. A well-known configuration can be applied to the user terminal 30.

The communication unit 34 is a communication interface that connects the user terminal 30 to the communication network N2 by wire or wirelessly and performs data communication in accordance with a specified communication protocol with an external device such as the management device 10 via the communication network N2.

The operation display unit 33 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or a touch panel including touch keys that accepts operations.

The storage unit 32 is a non-volatile storage medium or storage device such as a flash memory that stores various types of information. For example, the storage unit 32 stores a control program for causing the control unit 31 to execute various processes. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or DVD drive electrically connected to the user terminal 30 and stored in the storage unit 32.

The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic operations. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various information, and is used as a temporary storage memory (work area) for the various processes executed by the CPU. The control unit 31 controls the user terminal 30 by having the CPU execute various control programs that are stored in advance in the ROM or the memory unit 32.

Specifically, the control unit 31 includes various processing units such as a reception processing unit 311, a display processing unit 312, and a completion notification acquisition unit 313. The control unit 31 functions as the various processing units by executing various processes according to the control program with the CPU. In addition, some or all of the processing units included in the control unit 31 may be configured with electronic circuits. In addition, the control program may be a program for causing multiple processors to function as the various processing units.

The reception processing unit 311 acquires operation information of the user operating the operation display unit 33. In other words, the reception processing unit 311 acquires information input by the user operating the operation display unit 33. For example, the reception processing unit 311 acquires operation information corresponding to the login operation and reservation operation performed by the user on a website operated by the accommodation facility.

The display processing unit 312 displays various information on the operation display unit 33. For example, the display processing unit 312 displays the accommodation reservation page of the website on the operation display unit 33. The display processing unit 312 also displays various other messages on the operation display unit 33. On the accommodation reservation page, the user inputs accommodation information such as the date of stay, number of nights, number of guests, number of rooms, expected arrival time indicating the planned time of arrival at the accommodation facility, and room plan, as well as information on the guest (user) (guest information) such as the guest's name, nationality, date of birth, address, telephone number, email address, and payment method. In addition, the user inputs their preference for the room they wish to use (non-smoking, smoking, low floor, high floor, corner room, etc.).

The completion notification acquisition unit 313 acquires a reservation completion notification sent from the management device 10 when the accommodation reservation is completed on the accommodation reservation page. The reservation completion notification includes the reservation number issued by the management device 10 when the reservation is completed, and the details of the accommodation reservation (reservation details). The reservation completion notification may also include an information code such as a two-dimensional code that can be used for the check-in procedure at the check-in terminal 20 described below. The information code may include, for example, user information such as a user ID or member ID that identifies the user (guest), the reservation number, etc. When the completion notification acquisition unit 313 acquires the reservation completion notification, the display processing unit 312 displays the reservation details on the operation display unit 33.

[Management device 10]
As shown in FIG. 2 , the management device 10 includes a control unit 11, a storage unit 12, an operation display unit 13, a communication unit 14, etc. The management device 10 may be an information processing device such as a personal computer or a tablet terminal. The management device 10 may also be an information processing device or a cloud server that constructs a property management system. The management device 10 has a reservation management function that manages reservations. In addition to the reservation management function, the management device 10 may also have functions such as guest room management, accounting management, and customer management.

The communication unit 14 is a communication interface that connects the management device 10 to the communication network N2 by wire or wirelessly, and executes data communication with an external device such as a user terminal 30 via the communication network N2 according to a predetermined communication protocol. The communication unit 14 also connects the management device 10 to the communication network N1 by wire or wirelessly, and executes data communication with the check-in terminal 20 via the communication network N1 according to a predetermined communication protocol.

The operation display unit 13 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 12 is a non-volatile storage medium or storage device such as a flash memory that stores various information. For example, the storage unit 12 stores control programs such as a check-in processing program for causing the control unit 11 to execute the check-in processing (see FIG. 13) described below. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and are read by a reading device (not shown) such as a CD drive or DVD drive electrically connected to the management device 10 and stored in the storage unit 12.

The memory unit 12 also stores guest room data 121 including priority information for the rooms of the accommodation facility. The guest room data 121 is a database in which priority information is set for each room to identify the user who is to be given priority use. FIG. 3 is a diagram showing an example of the guest room data 121. FIG. 3 shows the guest room data 121 in which priority information corresponding to all rooms included in the accommodation facility is registered. For example, when rooms with room numbers "201" to "205" are to be preferentially assigned to users with high body temperatures, specifically users whose measured body temperatures are equal to or higher than a threshold value (e.g., 37.5 degrees), priority information such as "high body temperature" is associated with room numbers "201" to "205" and registered. In this case, rooms with room numbers "201" to "205" are priority rooms (corresponding to the first individual use target of the present invention) that are preferentially assigned to users with high body temperatures over other users (healthy users).

The priority information is set by the manager of the accommodation facility. For example, when a user with a high body temperature is assigned to a room on the floor closest to the front desk on the first floor, the manager registers the priority information "high body temperature" in association with the rooms on the second floor (room numbers "201" to "205") as shown in FIG. 3. For example, when a user with a high body temperature is assigned to a room on the floor closest to a room where the accommodation facility staff is stationed (such as an office), the manager registers the priority information "high body temperature" in association with the room. The priority information registered in the guest room data 121 is not limited to information about the user's body temperature, but may be information about the user's disability, chronic illness, or injury. In other words, the priority information includes information about the user's health condition. The manager performs an operation to register the priority information on a setting screen (not shown), and the control unit 11 accepts the operation and registers the priority information in the guest room data 121.

The memory unit 12 also stores reservation management data 122, which includes information on accommodation reservations (reservation information) accepted from the user terminal 30. The reservation management data 122 is a database that includes multiple reservation information for accepted accommodation reservations, and is stored and managed in the memory unit 12 so that keyword search is possible. The reservation management data 122 also serves as guest management data that represents information on the accommodation status (accommodation information) of users who have checked in. For example, the reservation management data 122 includes accommodation information such as the check-in status indicating whether or not the user has checked in, and the room number of the room assigned to the user. In addition, some or all of the information in the reservation management data 122 may be included in accommodation ledger data (not shown).

Figure 4 is a diagram showing an example of reservation management data 122. Figure 4 shows reservation management data 122 in which multiple reservation information for accommodation facilities on May 1, 2020 is registered by reservation number. In the reservation management data 122, the reservation details made by the person making the reservation are registered and managed by reservation number.

The reservation management data 122 registers the accommodation information and guest information entered on the accommodation reservation page. For ease of explanation, FIG. 4 shows only some of the information, specifically the reservation number issued at the time of reservation, the name of the person making the reservation, the date of stay, the names of the guests (name of representative, names of guests staying with the same room, etc.), room number, expected time of arrival, check-in status, and room information.

The room number field contains the room number of the room assigned by the management device 10. Specifically, when the control unit 11 (assignment processing unit 112) of the management device 10 acquires the reservation information, it assigns a room to the user and registers the room number of the assigned room.

The check-in status column will register either "Completed" to indicate that check-in has been completed, or "Not yet" to indicate that check-in has not been completed, with "Not yet" registered as the default value until check-in is completed.

The room information column stores information about the room desired by the user, information about the priority room assigned to the user, and so on. For example, if the user enters "low floor," "high floor," "corner room," "non-smoking," "smoking," and so on, as the desired room on the accommodation reservation page, this information is registered in the room information. If the reservation information includes a room preference, the control unit 11 (allocation processing unit 112) of the management device 10 allocates a room according to the preference. Also, if a priority room is assigned to the user during the check-in procedure because the user's body temperature is equal to or higher than a threshold value (e.g., 37.5°C), information about the priority room is registered in the room information. Figure 4 shows that the check-in procedure has been completed with the allocation of the priority room with room number "204" to user A. The reservation management data 122 is updated in real time according to the check-in procedure.

The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic operations. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various information, and is used as a temporary storage memory (work area) for the various processes executed by the CPU. The control unit 11 controls the management device 10 by having the CPU execute various control programs that are stored in advance in the ROM or the memory unit 12.

Specifically, the control unit 11 includes various processing units such as a reservation processing unit 111, an allocation processing unit 112, a reservation information acquisition unit 113, and an update processing unit 114. The control unit 11 functions as the various processing units by executing various processes according to the check-in processing program with the CPU. In addition, some or all of the processing units included in the control unit 11 may be configured with electronic circuits. In addition, the check-in processing program may be a program for causing multiple processors to function as the various processing units.

When an operation for making a reservation for lodging is performed on the user terminal 30, the reservation processing unit 111 determines whether or not a reservation is possible, and if so, performs the reservation process. When the reservation process is completed, the reservation processing unit 111 sends a reservation completion notification to the user terminal 30, and registers the reservation information including the accommodation information and the lodging guest information in the reservation management data 122 (see FIG. 4). Note that in this embodiment, an example in which the reservation process is performed in the management device 10 is described, but for example, a reservation processing system that executes the reservation process in response to a reservation request from a user may be interposed between the management device 10 and the user terminal 30. In this case, the management device 10 registers the reservation information sent from the reservation processing system in the reservation management data 122 and manages it.

When the allocation processing unit 112 acquires the reservation information, it allocates a room to the user and registers the room number of the allocated room in the reservation management data 122. If the reservation information includes a room preference, the allocation processing unit 112 allocates a room according to the preference. For example, if the user enters "high floor" as the desired room on the accommodation reservation page, the allocation processing unit 112 allocates a room on a high floor if a room on a high floor is available for reservation. Also, for example, if the user declares on the accommodation reservation page that they are in poor health, such as having a high body temperature, the allocation processing unit 112 allocates a priority room (for example, a room on the second floor) that is given priority to users with high body temperatures.

If the reservation information does not include a room preference, the allocation processing unit 112 may allocate a room according to a predetermined rule, or may allocate a room randomly. The allocation processing unit 112 outputs information on the allocated room number to the check-in terminal 20. When the check-in terminal 20 acquires the room number information, it displays the room number on the operation display unit 23 and issues a card key including a room ID corresponding to the room number.

When the check-in process (see FIG. 13) described later is executed, the reservation information acquisition unit 113 acquires reservation information to be the target of the check-in process from the reservation management data 122 (see FIG. 4) in the storage unit 12. Specifically, when reservation search information is input to the check-in terminal 20, the reservation information acquisition unit 113 receives the reservation search information transmitted from the check-in terminal 20 and searches the reservation management data 122 for reservation information corresponding to the reservation search information. The reservation information acquisition unit 113 searches for reservation information including the reservation search information and extracts the reservation information from the reservation management data 122. The reservation information acquisition unit 113 transmits the extracted reservation information to the check-in terminal 20. Here, the reservation search information is information included in the reservation completion notification, and is unique information that can identify the user's accommodation reservation. For example, the reservation search information is information such as the user's name, date of birth, address, telephone number, email address, and reservation number. Note that telephone numbers and dates of birth may overlap with those of other people, so it is preferable that the reservation search information is a combination of the above-mentioned information.

For example, in the example shown in FIG. 4, when reservation number 0005 or the name of user E who made the reservation is input from the check-in terminal 20, the reservation information acquisition unit 113 searches for the name of user E in the reservation management data 122 and acquires the reservation information corresponding to user E (reservation information for reservation number 0005).

When a two-dimensional code that can be used for the check-in procedure is read by the check-in terminal 20, the reservation information acquisition unit 113 may acquire the reservation information that is the subject of the check-in process by using the user ID, reservation number, etc., contained in the two-dimensional code. In this case, the two-dimensional code or the information contained in the two-dimensional code is an example of the reservation search information.

Here, the check-in terminal 20 outputs a priority allocation request, for example, when the body temperature of the user measured during the check-in procedure is equal to or higher than a threshold value (e.g., 37.5 degrees), as will be described in detail later. When the allocation processing unit 112 acquires the priority allocation request, it executes an allocation process to change the room assigned to the user when making a reservation for accommodation. For example, when the check-in terminal 20 outputs a priority allocation request during the check-in procedure of user E, the allocation processing unit 112 changes the room "403" (see FIG. 4) assigned to user E based on the reservation information to a priority room (e.g., "205") that is used preferentially by users with high body temperatures (see FIG. 5). In addition, when the allocation processing unit 112 changes the room desired by the user to a priority room, for example, the allocation processing unit 112 may display a message on the check-in terminal 20 indicating that the desired room has been changed due to a high body temperature. A specific example of the allocation processing by the allocation processing unit 112 will be described later. The allocation processing unit 112 outputs information on the changed room number to the check-in terminal 20. The allocation processing unit 112 is an example of an allocation processing unit of the present invention.

The update processing unit 114 updates the reservation management data 122 according to the status of the user's check-in procedure at the accommodation facility. For example, if the check-in procedure performed by the person who made the reservation at the check-in terminal 20 is permitted, the update processing unit 114 updates the information "Not yet" registered in the check-in status column of the reservation management data 122 to information "Completed," indicating that check-in has been completed.

Furthermore, when the allocation processing unit 112 changes the room in response to the priority allocation request, the update processing unit 114 registers the changed room number in the room number field and registers information about the changed room (e.g., "priority room (high body temperature)") in the room information field. Figure 5 shows the state in which the check-in procedure for user E has been completed. Here, it is shown that the room "403" assigned to user E when making the accommodation reservation has been changed to the priority room "205." The update processing unit 114 updates the information in the reservation management data 122 each time the check-in procedure is completed.

In addition, when the control unit 11 acquires a mobile key issuance request (described later) from the check-in terminal 20, it executes a process (mobile key issuance process) for issuing the mobile key to the user terminal 30. Here, the mobile key is information necessary for unlocking the room in which the user is staying, and includes, for example, identification information (room ID) of the room in which the user is staying, and accommodation date information indicating the date of stay. In the mobile key issuance process, when the control unit 11 authenticates the user in the check-in procedure and acquires a mobile key issuance request from the check-in terminal 20, it transmits (notifies) the mobile key issuance request to the mobile key system. When the mobile key system acquires the mobile key issuance request from the management device 10, it transmits each piece of information of the mobile key corresponding to the user to, for example, an application (mobile key application) installed in the user terminal 30 of the user. The user terminal 30 that acquires each piece of information functions as the mobile key by starting the application. For example, when the user terminal 30 and the unlocking device successfully match by communication via Bluetooth (registered trademark), the room is unlocked. The management device 10 may also have the functionality of the mobile key system, in which case the control unit 11 issues the mobile key to the user terminal 30.

In addition, when a user who can use the mobile key system uses a priority room, the control unit 11 may prohibit the issuance of a card key and issue the mobile key to the user terminal 30. This can reduce the risk of infection spreading within the accommodation facility through the card key, for example, if a user is infected with a virus.

[Check-in terminal 20]
2, the check-in terminal 20 includes a control unit 21, a memory unit 22, an operation display unit 23, a card key issuing unit 24, a reading unit 25, a body temperature measuring unit 26, and a communication unit 27. The check-in terminal 20 may be an information processing device such as a personal computer.

Figure 6 is an external view showing an example of a check-in terminal 20. As shown in Figure 6, the check-in terminal 20 allows the user (guest) to touch the operation display unit 23. The user performs the check-in procedure while operating the operation screen displayed on the operation display unit 23. The check-in terminal 20 includes a card insertion unit for inserting cards such as credit cards, a card key issuing unit 24 for issuing card keys (room keys), an ejection unit for ejecting printed media such as receipts, and an insertion unit for inserting coins and bills.

The body temperature measurement unit 26 is provided at the top of the check-in terminal 20, above the operation display unit 23. The body temperature measurement unit 26 measures the body temperature of the user operating the check-in terminal 20, for example. The body temperature measurement unit 26 is composed of, for example, a measuring device that uses infrared rays (such as an infrared camera). The body temperature measurement unit 26 may be installed in a location away from the check-in terminal 20, for example, at the entrance of an accommodation facility. In this case, the check-in terminal 20 and the body temperature measurement unit 26 are communicatively connected via the communication network N1 (see FIG. 1). The check-in terminal 20 may also be equipped with a camera (not shown) for matching the user whose body temperature has been measured by the body temperature measurement unit 26 with the user performing the check-in procedure. In this way, the check-in terminal 20 is able to obtain the body temperature of the user performing the check-in procedure.

The communication unit 27 is a communication interface that connects the check-in terminal 20 to the communication network N1 via a wired or wireless connection and performs data communication with the management device 10 via the communication network N1 in accordance with a specified communication protocol.

The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a touch panel that accepts operations.

The reading unit 25 reads information codes such as two-dimensional codes. The reading unit 25 may also have a function for scanning a user's passport, a membership card issued by an accommodation facility, an identification card, and the like. The information read by the reading unit 25 is transmitted to the management device 10 by the control unit 21 and stored in the memory unit 12 of the management device 10.

The card key issuing unit 24 issues (discharges) a card key (physical key), which is one of the room keys. When the user selects a card key from among the room keys (mobile key or card key) during the check-in procedure, the card key issuing unit 24 issues the card key based on the instructions of the control unit 21. For example, when the user is authenticated during the check-in procedure, the card key issuing unit 24 discharges an IC card-type card key that stores information corresponding to the user (room ID, stay date information, etc.) from the check-in terminal 20. The card key is an IC card key that unlocks the room through communication processing with an unlocking device (communication device). For example, a short-range wireless communication means using a non-contact IC card can be used for the communication processing. For example, when the user brings the card key close to the unlocking device, the unlocking device checks the identification information of the card key (room ID, etc.) through communication processing, and unlocks the room if the check is successful. The card key is not limited to an IC card and may be a magnetic card.

The storage unit 22 is a non-volatile storage medium or storage device such as a flash memory that stores various information. For example, the storage unit 22 stores control programs such as a check-in processing program for causing the control unit 21 to execute the check-in processing (see FIG. 13) described below. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and are read by a reading device (not shown) such as a CD drive or DVD drive electrically connected to the check-in terminal 20 and stored in the storage unit 22. The check-in processing program may be downloaded to the storage unit 22 of the check-in terminal 20 via the communication network N1.

The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 21 controls the check-in terminal 20 by executing the various control programs stored in advance in the ROM or the memory unit 22 with the CPU.

Specifically, as shown in FIG. 2, the control unit 21 includes various processing units such as a reception processing unit 211, a display processing unit 212, a check-in processing unit 213, a body temperature acquisition processing unit 214, a judgment processing unit 215, a presentation processing unit 216, and an allocation request processing unit 217. The control unit 21 functions as the various processing units by executing various processes according to the check-in processing program with the CPU. Some or all of the processing units included in the control unit 21 may be configured with electronic circuits. The check-in processing program may be a program for causing multiple processors to function as the various processing units.

The reception processing unit 211 acquires operation information operated by a user of the accommodation facility on the operation display unit 23 of the check-in terminal 20. For example, when a user performs an operation to start the check-in procedure on the check-in screen shown in FIG. 7, the reception processing unit 211 acquires the operation information. The check-in procedure includes a procedure for scanning a passport if the user is a foreigner, a procedure for inputting guest information such as a reservation number, name, telephone number, and address, a payment procedure, a procedure for selecting whether or not rental items are required (see FIG. 9), and a procedure for selecting a room key (mobile key or card key) (see FIG. 10). Note that when a user holds a two-dimensional code displayed on the user terminal 30 (mobile terminal) over the reading unit 25 (see FIG. 6) during the check-in procedure, the reception processing unit 211 may acquire the guest information contained in the read two-dimensional code.

The display processing unit 212 displays various types of information on the operation display unit 23. For example, the display processing unit 212 sequentially displays an operation screen (see FIG. 7) for inputting information necessary for the check-in procedure and a room key issuance screen (see FIG. 10 to FIG. 12) on the operation display unit 23. The display processing unit 212 displays various other messages on the operation display unit 23. Note that, if the check-in terminal 20 has a function for performing a check-out procedure, the display processing unit 212 sequentially displays operation screens for inputting information necessary for the check-out procedure on the operation display unit 23. The display processing unit 212 is an example of a display processing unit of the present invention.

The check-in processing unit 213 authenticates the user based on the information entered during the check-in procedure. For example, the check-in processing unit 213 refers to the reservation management data 122 (see FIG. 4) stored in the management device 10, and authenticates the user and permits the check-in procedure if the information entered by the user (e.g., name) matches the name of the guest included in the reservation management data 122. The check-in processing unit 213 may permit the check-in procedure if, for example, the entire name entered by the user matches the name of the guest included in the reservation management data 122, or may permit the check-in procedure if part of the name entered by the user matches the name of the guest included in the reservation management data 122.

When the user has completed inputting the information required for check-in and has been successfully authenticated, the check-in processing unit 213 performs payment for the accommodation fee. For example, when the user inserts a credit card into the card insertion section of the check-in terminal 20, the check-in processing unit 213 performs payment processing by sending a payment request to the payment server of the payment service provider used by the user.

The body temperature acquisition processing unit 214 acquires the body temperature of the user who is checking in. Specifically, when the body temperature measurement unit 26 measures the body temperature of the user, the body temperature acquisition processing unit 214 acquires the body temperature information from the body temperature measurement unit 26. In addition, when the user inputs the body temperature on the operation screen of the check-in procedure, the body temperature acquisition processing unit 214 may acquire the input body temperature information. For example, when the check-in terminal 20 has a function for accepting input of health condition from the user, the body temperature acquisition processing unit 214 acquires the body temperature information input by the user. In addition, the body temperature acquisition processing unit 214 may acquire the body temperature from a device carried by the user. For example, when the user is wearing a wearable device with a body temperature measurement function, the body temperature acquisition processing unit 214 acquires the measurement result (body temperature) through Bluetooth communication with the wearable device. In this case, the wearable device constitutes the body temperature measurement unit 26. In this way, the body temperature acquisition processing unit 214 may acquire the body temperature measured by the body temperature measurement unit 26, or may acquire the body temperature input by the user's self-report.

The judgment processing unit 215 judges whether the body temperature of the user acquired by the body temperature acquisition processing unit 214 is equal to or greater than a threshold value. The threshold value is set to a standard value for judging whether the health condition of the user is normal or abnormal, for example, 37.5 degrees. The threshold value may also be the difference from normal body temperature. For example, if the user's usual (healthy) body temperature (normal body temperature) is registered in the member information, the judgment processing unit 215 judges whether the difference between the body temperature measured during the check-in procedure and the normal body temperature registered in the member information is equal to or greater than a threshold value (for example, 1 degree).

When the determination processing unit 215 determines that the user's body temperature is equal to or higher than the threshold, the presentation processing unit 216 causes the operation display unit 23 to display predetermined information (warning information) according to the user's health condition during the check-in procedure. For example, when the user's body temperature is 37.7 degrees, the presentation processing unit 216 causes the operation display unit 23 to display warning information including the measurement result and a message indicating that the body temperature is high, as shown in FIG. 8. In this way, the presentation processing unit 216 alerts the user to the health condition.

The presentation processing unit 216 also causes the operation display unit 23 to display a guide screen for requesting the rental of a rental item according to the user's health condition. For example, if the user's body temperature is above a threshold, as shown in FIG. 9, the presentation processing unit 216 causes the operation display unit 23 to display a guide screen for rental items such as a thermometer, a mask, an ice pack, and a humidifier. The user can request the rental of the desired rental item on the guide screen shown in FIG. 9. The user can also select on the guide screen shown in FIG. 9 whether to pick up the rental item at the front desk or have it delivered to their room. The presentation processing unit 216 is an example of a presentation processing unit of the present invention.

When the determination processing unit 215 determines that the user's body temperature is equal to or higher than the threshold, the allocation request processing unit 217 causes the management device 10 to execute an allocation process that allocates a priority room to the user. Specifically, when the determination processing unit 215 determines that the user's body temperature is equal to or higher than the threshold, the allocation request processing unit 217 outputs a priority allocation request to the management device 10 that allocates a priority room to the user. The allocation request processing unit 217 is an example of an allocation request processing unit of the present invention.

When the allocation processing unit 112 of the management device 10 receives the priority allocation request from the check-in terminal 20, it allocates a priority room (e.g., a room on the second floor) to the user. Here, if it is determined that the body temperature of a user who has made a reservation for accommodation in advance is equal to or higher than the threshold during the check-in procedure, the allocation processing unit 112 changes the room allocated to the user when making the reservation for accommodation (an example of the second individual use target of the present invention) to a priority room (an example of the first individual use target of the present invention). Also, if it is determined that the body temperature of a user who has visited the accommodation without making a reservation for accommodation in advance is equal to or higher than the threshold during the check-in procedure, the allocation processing unit 112 allocates a priority room to the user. The allocation processing unit 112 outputs information about the room allocated to the user (room number) to the check-in terminal 20.

Here, if a user requests a specific room (e.g., a high floor) when reserving accommodation and the user is assigned a room on a high floor, and if the user's body temperature is determined to be above a threshold during the check-in procedure and the allocation processing unit 112 changes the pre-assigned high floor room to a preferred room (e.g., a room on the second floor), the presentation processing unit 216 may display a message on the operation display unit 23 indicating that the desired room has been changed due to the user's high body temperature. This makes it possible to notify the user that the desired room when reserving accommodation has been changed.

The control unit 21 acquires information on the room number assigned to the user from the management device 10. The control unit 21 also performs processing to issue a room key. For example, when the user is authenticated during the check-in procedure and the user finishes the selection operation of the rental items on the screen shown in FIG. 9, the control unit 21 performs processing to issue a room key.

Specifically, if the user is qualified to use the mobile key, the display processing unit 212 displays the room key issuance screen shown in FIG. 10 in the room key issuance process, and the reception processing unit 211 accepts an operation (key selection operation) from the user to select either the mobile key or the card key on the room key issuance screen. If the user is not qualified to use the mobile key, the display processing unit 212 does not display the screen for selecting the mobile key, and the reception processing unit 211 accepts an operation to select only the card key. Here, the control unit 21 may determine that the user is qualified to use the mobile key if the user is a registered member of the application by referring to the member information in the storage unit 12, or may determine that the user is qualified to use the mobile key if the user is a registered member of the accommodation facility (such as a member card holder). In addition, if the member information is stored in the hotel management system (PMS), the control unit 21 queries the hotel management system to determine whether the user is a registered member of the application.

When the reception processing unit 211 receives an operation to select the mobile key from the user, the control unit 21 outputs the mobile key issuance request to the management device 10. On the other hand, when the reception processing unit 211 receives an operation to select the card key from the user, the control unit 21 outputs an instruction to issue the card key to the card key issuing unit 24. The control unit 21 stores the room ID corresponding to the room number assigned by the management device 10 in the card key.

Here, if the user is qualified to use the mobile key and the determination processing unit 215 determines that the user's body temperature is equal to or higher than the threshold, the display processing unit 212 may not display the screen for selecting the card key, and the reception processing unit 211 may accept an operation to select only the mobile key. In this case, the control unit 21 outputs the mobile key issuance request to the management device 10.

When the control unit 21 has completed issuing the room key to the user, it ends the check-in process and completes the check-in procedure. In this way, when each user arrives at the accommodation facility, they operate the check-in terminal 20 themselves to complete the check-in procedure. In addition, multiple check-in terminals 20 can perform the check-in process in parallel.

[Check-in process]
An example of check-in processing executed in the accommodation facility check-in system 100 will be described below with reference to Fig. 13. The check-in processing is executed by the control unit 11 of the management device 10 and the control unit 21 of the check-in terminal 20. For example, the control units 11 and 21 start execution of the check-in processing program, thereby starting execution of the check-in processing. Note that the check-in processing may be terminated midway in response to a predetermined operation in the management device 10 and the check-in terminal 20.

The present invention can be understood as an invention of a check-in method (one example of the information processing method of the present invention) that executes one or more steps included in the check-in process.

In addition, one or more steps included in the check-in process described below may be omitted as appropriate. Furthermore, the steps in the check-in process may be executed in a different order as long as the same action and effect is achieved. Furthermore, in this embodiment, an example is given in which the steps in the check-in process are executed in a distributed manner by multiple processors corresponding to the control units 11 and 21, but in other embodiments, the steps in the check-in process may be executed by a single processor.

First, in step S11, when the control unit 21 of the check-in terminal 20 receives an operation to start the check-in procedure from the user on the check-in screen (see FIG. 7) displayed on the check-in terminal 20, the control unit 21 acquires the operation information. The control unit 21 waits until the operation to start the check-in procedure is received (S11: No). When the control unit 21 acquires the operation information (S11: Yes), the process proceeds to step S12.

In step S12, the control unit 21 accepts an operation from the user to input guest information, etc., on the operation screen (not shown) for the check-in procedure. For example, the control unit 21 accepts an operation to select the display language, an operation to scan the passport if the user is a foreigner, and an operation to input guest information such as a reservation number, name, telephone number, and address.

In step S13, the control unit 21 executes authentication processing of the user based on the lodger information. In the authentication processing, the control unit 21 refers to the reservation management data 122 (see FIG. 4) stored in the management device 10, and if the lodger information (e.g., name) entered by the user matches the reservation information (e.g., name) in the reservation management data 122, authenticates the user and allows the check-in procedure. If the user has been authenticated (S13: Yes), the process proceeds to step S14.

On the other hand, if the user is not authenticated (S13: No), the process proceeds to step S131. In step S131, the control unit 21 stops the check-in procedure at the check-in terminal 20 and causes the operation display unit 23 to display a message or the like directing the user to the front desk. Thereafter, the check-in process ends.

Next, in step S14, the control unit 21 acquires the user's body temperature. Specifically, when the body temperature measurement unit 26 (see FIG. 6) measures the body temperature of the user operating the check-in terminal 20, the control unit 21 acquires the measurement result from the body temperature measurement unit 26. Note that if the user inputs the body temperature on the operation screen, the control unit 21 acquires the body temperature input by the user. Step S14 is an example of an acquisition step of the present invention.

Next, in step S15, the control unit 21 determines whether the acquired body temperature is equal to or higher than a threshold value. For example, the control unit 21 determines whether the acquired body temperature is equal to or higher than 37.5. If the body temperature is equal to or higher than the threshold value (S15: Yes), the process proceeds to step S16. On the other hand, if the body temperature is less than the threshold value (S15: No), the process proceeds to step S18. Step S15 is an example of a determination step of the present invention.

In step S16, the control unit 21 causes the check-in terminal 20 to display predetermined warning information according to the health condition of the user. For example, if the user's body temperature is 37.7 degrees, the control unit 21 causes the check-in terminal 20 to display warning information including the measurement result and a message indicating that the body temperature is high, as shown in FIG. 8. Note that if the user's body temperature is below the threshold value (S15: No), the control unit 21 may omit displaying the warning information, or may cause the check-in terminal 20 to display the measurement result and a message indicating that the body temperature is normal.

Next, in step S17, the control unit 21 executes an allocation process to allocate a priority room to the user. Specifically, the control unit 21 outputs a priority allocation request to the management device 10 to allocate a priority room to the user. When the control unit 11 of the management device 10 acquires the priority allocation request from the check-in terminal 20, it executes an allocation process to allocate a priority room to the user. Step S17 is an example of an allocation request step of the present invention.

Here, for example, it is assumed that user E is checking in. User E has made a reservation before coming to the accommodation facility, and has been assigned room number "403" by the control unit 11 (see FIG. 4). If user E's body temperature is measured as 37.7°C when he or she arrives on the day of accommodation and checks in at the check-in terminal 20, the control unit 21 outputs a priority allocation request to the management device 10 to allocate a priority room to user E. When the control unit 11 of the management device 10 receives the priority allocation request from the check-in terminal 20, it executes an allocation process to change the room number "403" assigned to user E to a priority room on the second floor (see FIG. 3).

For example, when the rooms with room numbers "201" to "205" are set as priority rooms in the guest room data 121 (see FIG. 3), the control unit 11 assigns one of the rooms to user E. The multiple rooms registered as priority rooms are candidate rooms for assignment to users. Here, as shown in FIG. 4, the rooms with room numbers "201" and "204" have already been checked in (used), so the control unit 11 excludes the rooms with room numbers "201" and "204" and identifies one of the rooms with room numbers "202", "203", and "205". For example, the control unit 11 assigns the room with room number "205" to user E, which has a higher body temperature and is closest to the room number "204" assigned to user A as the priority room, than the room number "201" assigned to user B, whose health is normal. In this way, the control unit 11 assigns rooms by dividing the area into areas of rooms used by users with normal health and areas of rooms used by users with abnormal health. This reduces the risk of infection for users who are in good health. The control unit 11 of the management device 10 outputs information about the room number assigned to the user to the check-in terminal 20.

Next, in step S18, the control unit 21 performs a settlement process for payment of the accommodation fee. Note that the settlement process may not be included in the check-in process, but may be included in the check-out process.

Next, in step S19, the control unit 21 causes the check-in terminal 20 to display a guide screen for applying for the rental of a rental item. Specifically, the control unit 21 causes the check-in terminal 20 to display a guide screen for applying for the rental of a rental item according to the user's health condition. For example, if the user's body temperature is below the threshold, the control unit 21 causes the check-in terminal 20 to display a guide screen (not shown) for rental items such as a hair dryer, yukata, iron, and humidifier. On the other hand, for example, if the user's body temperature is above the threshold, the control unit 21 causes the check-in terminal 20 to display a guide screen (see FIG. 9) for rental items such as a thermometer, mask, ice pack, and humidifier. In addition, the control unit 21 causes each guide screen to display a button that allows the user to select whether to receive the rental item at the front desk or have it delivered to the room (see FIG. 9). When the control unit 21 accepts an operation from the user on the guide screen, it notifies the management device 10, the front desk terminal, the staff terminal, etc. of the application information for the rental item. When the user completes operations related to the rental item on the guidance screen, processing proceeds to step S20.

In step S20, the control unit 21 performs a room key issuing process. In the room key issuing process, for example, the control unit 21 causes the check-in terminal 20 to display the room key issuing screen shown in FIG. 10 and accepts the user's selection operation. When the user presses the card key button K1 on the room key issuing screen shown in FIG. 10, the control unit 21 causes the check-in terminal 20 to display the card key issuing screen shown in FIG. 11 and issues (discharges) a card key from the check-in terminal 20. For example, the control unit 21 issues an IC card-type card key that stores a room ID corresponding to the room number assigned by the management device 10, information on the dates of stay, and the like.

On the other hand, when the user presses the mobile key button K2 on the room key issuance screen shown in FIG. 10, the control unit 21 outputs a mobile key issuance request to the management device 10. The control unit 21 also causes the check-in terminal 20 to display a mobile key issuance screen (see FIG. 12) indicating that a mobile key has been issued. The mobile key issuance screen may display a message prompting the user to confirm the mobile key on the user terminal 30. When the control unit 11 of the management device 10 acquires the mobile key issuance request from the check-in terminal 20, it issues the mobile key to the user terminal 30. Specifically, the control unit 11 transmits (issues) the mobile key (key information) including the room ID corresponding to the room assigned to the user and accommodation date information to the application installed on the user terminal 30 of the user.

If it is determined that the user is qualified to use the mobile key and that the user's body temperature is equal to or higher than the threshold, the control unit 21 may display only the mobile key button K2 on the room key issuance screen without displaying the card key button K1. In this case, the control unit 21 performs the mobile key issuance process.

When the user terminal 30 acquires the mobile key from the management device 10, the user can unlock the room using the mobile key of the user terminal 30 at the entrance of the room.

When the room key issuance process in step S20 is completed, the check-in process for the user is completed.

As described above, the accommodation check-in system 100 according to this embodiment executes an allocation process to assign a priority room to a user when it is determined that the user's body temperature is equal to or higher than a threshold. Specifically, the check-in terminal 20 measures the user's body temperature during the check-in procedure, and when the measured body temperature is equal to or higher than a threshold, executes an allocation process to change the room assigned to the user when making the accommodation reservation to a preset priority room. For example, the check-in terminal 20 assigns a priority room to a user whose body temperature is equal to or higher than the threshold, such as a room close to the front desk, a room close to where the staff are stationed, a room away from rooms used by users in normal health, or an annex.

This can reduce the risk of infection spreading within the accommodation facility from a user infected with a virus, bacteria, etc. Also, accommodation facility staff can rush to the rooms of users in poor health quickly. This can reduce the anxiety of both infected users and users in good health. This allows users to use the accommodation facility with peace of mind.

The present invention is not limited to the above-described embodiment. The information processing system of the present invention may have the following embodiments.

For example, when the control unit 11 of the management device 10 receives the priority allocation request from the check-in terminal 20, the control unit 11 may allocate a priority room to the user in the following manner.

Here, for example, it is assumed that user E is checking in. User E has made a reservation before coming to the accommodation facility, and has been assigned room number "403" by the control unit 11 (see FIG. 14). If user E's body temperature is measured as 37.7°C when he or she arrives on the day of accommodation and checks in at the check-in terminal 20, the control unit 21 outputs a priority allocation request to the management device 10 to allocate a priority room to user E. When the control unit 11 of the management device 10 receives the priority allocation request from the check-in terminal 20, it changes the room number "403" assigned to user E to a priority room on the second floor (see FIG. 3).

For example, if rooms with room numbers "201" to "205" are set as priority rooms, the control unit 11 assigns one of the rooms to user E. Here, as shown in FIG. 14, rooms with room numbers "201" and "204" have already been checked in (in use), so the control unit 11 excludes rooms with room numbers "201" and "204" and identifies one of the rooms with room numbers "202", "203", and "205". In this way, the control unit 11 identifies a specific priority room from multiple priority rooms that are candidates for allocation based on the usage status of the priority rooms, and assigns the identified priority room to the user.

Here, room number "202" is assigned to user F in user F's accommodation reservation, room number "203" is assigned to user J in user J's accommodation reservation, and room number "205" is assigned to user L in user L's accommodation reservation. Furthermore, user L requested a low floor when making the accommodation reservation, and room number "205" is assigned to user L in accordance with this request. Also, users F, J, and L have not yet completed the check-in procedures at the time user E is performing the check-in procedures.

In this case, for example, the control unit 11 assigns to user E, among the rooms with room numbers "202", "203", and "205", the room assigned to the user with the latest expected arrival time from the time when user E is checking in. For example, when the time when user E is checking in is 18:30, the expected arrival time of user L is "20:00", which is the latest. Therefore, the control unit 11 assigns to user E the room with room number "205" assigned to user L. The control unit 11 also assigns to user L the room with room number "403" that was originally assigned to user E. In this way, by assigning to user E the room assigned to user L with the latest expected arrival time, the impact of the room change on user L can be reduced.

Here, since the room number "205" is the room (low floor) requested by user L, it is not preferable to change it to a room on a non-low floor. Therefore, it is preferable for the control unit 11 to execute the allocation process excluding the room assigned in response to the user's request (here, the room with room number "205"). In this way, the control unit 11 may identify a specific priority room from among multiple priority rooms that are allocation candidates based on the reservation status for the priority room, and assign the identified priority room to the user. For example, the control unit 11 may exclude the room with room number "205" assigned to user L, and assign to user E the room with room numbers "202" and "203" that was assigned to the user with the latest expected arrival time from the time when user E was checking in. For example, the control unit 11 may assign the room with room number "203" assigned to user J to user E. The control unit 11 may also assign the room with room number "403" that was initially assigned to user E to user J. The reservation management data 122 updated by this allocation process is shown in FIG. 15. As shown in FIG. 15, information about the changed room (e.g., "Priority Room (High Body Temperature)") is registered in the room information field of user E's reservation information. Also, the room change history (e.g., changed from "203") is registered in the room information field of user J's reservation information.

In the above example, if the room initially assigned to user E was a room (e.g., room number "303") on a lower floor (e.g., the third floor), the room with room number "205" initially assigned to user L may be assigned to user E, and the room with room number "303" initially assigned to user E may be assigned to user L. In this way, the control unit 11 may identify a specific priority room from among multiple priority rooms that are candidates for assignment based on the reservation status and request information for the priority room, and assign the identified priority room to the user.

In the above embodiment, the accommodation check-in system 100 is configured to acquire the user's body temperature, and execute a process of assigning a predetermined priority room to the user if the user's body temperature is equal to or higher than a threshold value, but the present invention is not limited to this. For example, the accommodation check-in system 100 may acquire information on the user's disability, chronic illness, injury, etc., and execute a process of assigning a predetermined priority room to the user based on this information. For example, the accommodation check-in system 100 uses a camera (not shown) to capture an image of a user performing check-in procedures at the check-in terminal 20, analyzes the captured image, and if a cane, wheelchair, etc. is recognized, it refers to the guest room data 121 and assigns a predetermined priority room to the user. Note that the guest room data 121 is registered with priority information associated with room numbers according to information such as high body temperature, disability, injury, etc.

In this way, the accommodation check-in system 100 acquires the health condition of the user, determines whether the user's health condition is normal or abnormal, and executes a process of assigning a specified priority room to the user if the user's health condition is abnormal. For example, if the user's body temperature is above a threshold, if the user is disabled, injured, or has a chronic illness, the accommodation check-in system 100 determines that the user's health condition is abnormal and assigns a priority room according to the health condition. The accommodation check-in system 100 may assign different priority rooms depending on the cause of the abnormal health condition (high temperature, injury, etc.). According to the above configuration, a room is assigned according to the user's health condition, allowing the user to use the accommodation facility with peace of mind.

Figure 16 is a block diagram showing the configuration of a management device 10 in an accommodation facility check-in system 100 according to another embodiment. In the management device 10 shown in Figure 16, the control unit 11 further includes a body temperature acquisition processing unit 115, a determination processing unit 116, a presentation processing unit 117, and an allocation request processing unit 118 in addition to the configuration shown in Figure 2. The body temperature acquisition processing unit 115, the determination processing unit 116, the presentation processing unit 117, and the allocation request processing unit 118 each have the same configuration as the body temperature acquisition processing unit 214, the determination processing unit 215, the presentation processing unit 216, and the allocation request processing unit 217 of the check-in terminal 20 shown in Figure 2, respectively.

For example, the body temperature acquisition processing unit 115 acquires information on the user's body temperature measured by the body temperature measurement unit 26 from the body temperature measurement unit 26. The judgment processing unit 116 judges whether the body temperature of the user acquired by the body temperature acquisition processing unit 115 is equal to or higher than a threshold value. The presentation processing unit 117 causes the check-in terminal 20 to display predetermined information (warning information) according to the user's health condition when the judgment processing unit 116 judges that the user's body temperature is equal to or higher than a threshold value.

Furthermore, when the determination processing unit 116 determines that the user's body temperature is equal to or higher than the threshold, the allocation request processing unit 118 causes the allocation processing unit 112 to execute an allocation process that allocates a priority room to the user. Specifically, when the determination processing unit 116 determines that the user's body temperature is equal to or higher than the threshold, the allocation request processing unit 118 notifies the allocation processing unit 112 of a priority allocation request that allocates a priority room to the user. When the allocation processing unit 112 acquires the priority allocation request, it executes an allocation process that allocates a priority room to the user.

The allocation processing unit 112 is an example of an allocation processing unit of the present invention. The body temperature acquisition processing unit 115 is an example of an acquisition processing unit of the present invention. The determination processing unit 116 is an example of a determination processing unit of the present invention. The presentation processing unit 117 is an example of a presentation processing unit of the present invention. The allocation request processing unit 118 is an example of an allocation request processing unit of the present invention.

In another embodiment of the present invention, the control unit 21 of the check-in terminal 20 may change the elevator to which the user is guided depending on the health condition of the user. For example, when the user's body temperature is below the threshold, the control unit 21 displays guidance information for a first elevator exclusively for users in good health on the check-in procedure completion screen. In contrast, when the user's body temperature is equal to or higher than the threshold, the control unit 21 displays guidance information for a second elevator exclusively for users in poor health on the check-in procedure completion screen. In this way, by dividing the elevators available to users depending on their health condition, the risk of infection within the accommodation facility can be reduced. The settings for the first and second elevators can be determined taking into consideration the user's movement within the accommodation facility, the floor of the room used by the user, and the location of the room within the floor, etc.

In the above embodiment, an accommodation check-in system 100 applied to an accommodation facility was exemplified, but the present invention can also be applied to airplanes, trains (e.g., bullet trains), buses (e.g., long-distance buses), etc.

For example, the information processing system of the present invention can be applied to airport check-in systems, railway check-in systems, bus check-in systems, etc.

In the airport check-in system, passengers of an aircraft check in at a check-in terminal 20 installed at an airport facility. Specifically, the airport check-in system acquires the passenger's body temperature during the check-in procedure (boarding procedure) at the check-in terminal 20, and if the passenger's body temperature is equal to or higher than a threshold, the airport check-in system assigns the passenger a priority seat (corresponding to the first individual user target of the present invention) that is assigned preferentially to passengers with high body temperatures over other passengers (healthy passengers). If the passenger has reserved a seat in advance, the airport check-in system changes the seat assigned to the passenger to a priority seat. The priority seat is set, for example, to a seat in the front of the aircraft (a seat closest to the boarding gate).

The airport check-in system may measure the user's body temperature at the boarding gate. In this case, the boarding gate device may determine the user's body temperature and execute the allocation process.

The airport check-in system may also provide users with information on the order in which to board an aircraft. For example, the airport check-in system allows users whose body temperature is below a threshold to board the aircraft first, followed by users whose body temperature is equal to or above the threshold. This allows users whose body temperature is equal to or above the threshold to board last and disembark first at their destination, reducing the risk of infection from users with high body temperatures to healthy users. The previous train check-in system and the bus check-in system may also employ a configuration similar to that of the airport check-in system.

In addition, the information processing system of the present invention is not limited to operation terminals (check-in terminals) operated by users themselves, but can also be applied to operation terminals operated by staff at accommodation facilities, airport staff, station staff, etc.

In addition, in this embodiment, the check-in terminal 20 alone corresponds to the information processing system of the present invention, but the information processing system of the present invention may include one or more components of the management device 10 and the check-in terminal 20. For example, if multiple components of the management device 10 and the check-in terminal 20 work together to share and execute the above-mentioned check-in process (see FIG. 13), a system including multiple components that execute the process can be considered as the information processing system of the present invention. For example, the management device 10 and the check-in terminal 20 may constitute the information processing system of the present invention, or the management device 10 alone may constitute the information processing system of the present invention.

10: Management device 20: Check-in terminal 26: Body temperature measurement unit 30: User terminal 100: Accommodation facility check-in system 111: Reservation processing unit 112: Allocation processing unit 113: Reservation information acquisition unit 114: Update processing unit 115: Body temperature acquisition processing unit 116: Determination processing unit 117: Presentation processing unit 118: Allocation request processing unit 121: Guest room data 122: Reservation management data 211: Reception processing unit 212: Display processing unit 213: Check-in processing unit 214: Body temperature acquisition processing unit 215: Determination processing unit 216: Presentation processing unit 217: Allocation request processing unit 311: Reception processing unit 312: Display processing unit 313: Completion notification acquisition unit

Claims (11)

An information processing system for allocating individual use objects to a user who uses a use object including a plurality of individual use objects,
a reception processing unit that receives a usage permission procedure for the target of use from the user at an operation terminal that the user can operate;
a display processing unit that displays an operation screen related to the use permission procedure on the operation terminal;
an acquisition processing unit that acquires a measurement result of the health condition of the user;
a presentation processing unit that displays the measurement result on the operation terminal when the health condition of the user is determined to be abnormal based on the measurement result;
an allocation request processing unit that executes an allocation process for allocating a first individual use target located in a preset first range to the user when the health condition of the user is determined to be abnormal based on the measurement result , and for allocating the individual use target located in a second range that is a predetermined distance away from the first range to the user when the health condition of the user is determined to be normal;
An information processing system comprising: When a second individual use object is assigned to the user in the reservation process of the use object,
the allocation request processing unit changes the second individual use target to the first individual use target when the health condition of the user is determined to be abnormal.
The information processing system according to claim 1 . When the first individual use object is assigned to another user in the reservation process of the use object,
the allocation request processing unit , when it is determined that the health condition of the user is abnormal, changes the first individual use target allocated to the other user to another individual use target, and executes an allocation process for allocating the first individual use target to the user.
3. The information processing system according to claim 1 or 2. An allocation processing unit that executes the allocation process,
the allocation processing unit, from among the multiple individual use targets of allocation candidates , excludes individual use targets being used by other users and individual use targets allocated in response to requests of the other users at the time of reservation, identifies the first individual use target, and allocates the identified first individual use target to the user.
4. The information processing system according to claim 1. The presentation processing unit displays on the operation terminal a screen for applying for a rental item according to the health condition of the user.
5. The information processing system according to claim 1 . The acquisition processing unit acquires a body temperature of the user,
When the body temperature of the user is below a threshold, the health condition of the user is determined to be normal, and when the body temperature of the user is equal to or higher than the threshold, the health condition of the user is determined to be abnormal.
An information processing system according to any one of claims 1 to 5 . The use object is an accommodation facility, and the individual use object is a guest room of the accommodation facility.
An information processing system according to any one of claims 1 to 6 . The first individual use target is an individual use target that is preferentially assigned to a user whose health condition is abnormal among the plurality of individual use targets.
The information processing system according to claim 7 . The first individual use object is a guest room on a floor closest to the front desk of the accommodation facility or a room where a staff member of the accommodation facility is present,
9. The information processing system according to claim 7 or 8 . An information processing method for allocating an individual use object to a user who uses a use object including a plurality of individual use objects, comprising:
accepting a usage permission procedure for the target of use from the user at an operation terminal operable by the user;
displaying an operation screen relating to the use permission procedure on the operation terminal;
Obtaining a measurement result of the health condition of the user;
When the health condition of the user is determined to be abnormal based on the measurement result, displaying the measurement result on the operation terminal;
executing an allocation process for allocating a first individual use target located in a preset first range to the user when the health condition of the user is determined to be abnormal based on the measurement result , and for allocating the individual use target located in a second range that is a predetermined distance away from the first range to the user when the health condition of the user is determined to be normal;
An information processing method executed by one or more processors. An information processing program for allocating individual use objects to a user who uses a use object including a plurality of individual use objects,
accepting a usage permission procedure for the target of use from the user at an operation terminal operable by the user;
displaying an operation screen relating to the use permission procedure on the operation terminal;
Obtaining a measurement result of the health condition of the user;
When the health condition of the user is determined to be abnormal based on the measurement result, displaying the measurement result on the operation terminal;
executing an allocation process for allocating a first individual use target located in a preset first range to the user when the health condition of the user is determined to be abnormal based on the measurement result , and for allocating the individual use target located in a second range that is a predetermined distance away from the first range to the user when the health condition of the user is determined to be normal;
An information processing program for causing one or more processors to execute the above.

Images