JP7593453B2 - Information processing system, information processing method, and program - Google Patents

Description

The present invention relates to an information processing system, an information processing method , and a program.

In a conventional on-site emergency wireless notification system including multiple portable body-contact wireless communication terminals (hereinafter referred to as wireless communication terminals) and a master transceiver, when each wireless communication terminal receives a notification from the master transceiver that an event has occurred, it transmits information to the master transceiver that the wearer of the wireless communication terminal has volunteered to be a responder to the event along with a recognition code, and when the master transceiver receives the candidacy information and the recognition code, it transmits to all wireless communication terminals other than the wireless communication terminal corresponding to the recognition code that the wearer of the wireless communication terminal corresponding to the recognition code has volunteered to be a responder to the event (see, for example, Patent Document 1).

JP 2017-216588 A

However, in the on-site emergency wireless notification system disclosed in Patent Document 1, if no candidate emerges from among the wearers of the wireless communication terminal that notifies the user of the occurrence of an event, the wearer of the wireless communication terminal who is suitable to respond to the event must be reconsidered and the notification must be made, resulting in the problem that it is not possible to efficiently find a responder.

The present invention has been made in view of the above problems, and has an object to provide an information processing system, an information processing method , and a program that can efficiently find a responder.

In order to solve the above problems, an information processing system according to one aspect of the present invention comprises:
An information processing system including a first communication terminal, a second communication terminal, and at least one third communication terminal,
The second communication terminal,
a determination means for determining whether or not the at least one third communication terminal is located within a predetermined range from a location of the second communication terminal when, upon receiving instruction information including a predetermined work instruction from the first communication terminal, the third communication terminal transmits non-availability information indicating that the second communication terminal is unable to respond to the instruction information as response information to the instruction information, or when an input operation for instructing the second communication terminal to transmit the response information is not performed within a predetermined period after receiving the instruction information;
a second communication terminal side transmitting means for transmitting to the first communication terminal presence information which is information on the third communication terminal determined by the determining means to be present within the predetermined range;
Equipped with
The first communication terminal,
a display control means for determining whether or not information of the third communication terminal determined to be within the predetermined range has been received, and when it is determined that information of the third communication terminal determined to be within the predetermined range has been received, for highlighting or identifiably displaying an operation button for sending a predetermined operation instruction to the third communication terminal determined to be within the predetermined range,
It is characterized by:
In order to solve the above problems, an information processing method according to an aspect of the present invention comprises:
An information processing method executed by a first communication terminal and a second communication terminal, comprising:
The second communication terminal,
a determining step of determining whether or not at least one third communication terminal is present within a predetermined range from a location of the second communication terminal when instruction information including a predetermined work instruction is received from the first communication terminal and when non-availability information indicating that the predetermined work instruction cannot be accommodated is transmitted as response information to the instruction information, or when an input operation for instructing transmission of the response information is not performed within a predetermined period after the instruction information is received ;
a second communication terminal side transmitting step of transmitting to the first communication terminal presence information which is information on the third communication terminal determined to be present within the predetermined range in the determining step;
Implemented the following :
The first communication terminal,
a display control step of determining whether or not information of the third communication terminal determined to be present within the predetermined range has been received, and if it is determined that information of the third communication terminal determined to be present within the predetermined range has been received, highlighting or identifiably displaying an operation button for sending a predetermined work instruction to the third communication terminal determined to be present within the predetermined range;
It is characterized by:
In order to solve the above problems, a program according to one aspect of the present invention comprises:
A program executed by a computer provided in each of the first communication terminal and the second communication terminal,
The computer of the second communication terminal,
a determination means for determining whether or not at least one third communication terminal is present within a predetermined range from a location of the second communication terminal when instruction information including a predetermined work instruction is received from the first communication terminal and non-availability information indicating that the predetermined work instruction cannot be accommodated is transmitted as response information to the instruction information, or when an input operation for instructing transmission of the response information is not performed within a predetermined period after receiving the instruction information;
a second communication terminal side transmitting means for transmitting to the first communication terminal presence information which is information on the third communication terminal determined by the determining means to be present within the predetermined range;
Functioning as a
The computer of the first communication terminal,
determining whether or not information of the third communication terminal determined to be present within the predetermined range has been received, and when it is determined that information of the third communication terminal determined to be present within the predetermined range has been received, functioning as a display control means for highlighting or identifiably displaying an operation button for sending a predetermined work instruction to the third communication terminal determined to be present within the predetermined range;
It is characterized by:

The present invention makes it possible to efficiently find a responder.

FIG. 1 is a diagram illustrating a configuration of an information processing system. FIG. 2 is a block diagram showing a functional configuration of the communication terminal; FIG. 2 is a block diagram showing a functional configuration of the wrist terminal. FIG. 13 is a diagram illustrating an example of a work instruction operation screen. FIG. 13 is a diagram illustrating an example of a work instruction operation screen. FIG. 13 is a diagram illustrating an example of a work instruction operation screen. FIG. 13 is a diagram illustrating an example of a work instruction operation screen. FIG. 13 illustrates an example of a work instruction screen. FIG. 13 is a diagram illustrating an example of a work instruction operation screen. FIG. 13 is a diagram illustrating an example of a work instruction operation screen. 13 is a flowchart showing a work instruction process by the communication terminal. 13 is a flowchart showing a reply process by the wrist terminal. FIG. 13 is a diagram showing an example of a work instruction operation screen according to a modified example. FIG. 13 is a diagram showing an example of a work instruction screen according to a modified example. FIG. 13 is a diagram showing an example of a work instruction operation screen according to a modified example. 13 is a flowchart showing a work instruction process by a communication terminal according to a modified example. 13 is a flowchart showing a reply process by a wrist terminal according to a modified example.

The following describes in detail an embodiment of the present invention with reference to the accompanying drawings. Note that the present invention is not limited to the illustrated examples.

<Configuration of information processing system 100>
FIG. 1 is a diagram showing the configuration of an information processing system 100 according to the present embodiment.
As shown in FIG. 1, the information processing system 100 includes a communication terminal (first communication terminal) 10, a plurality of (for example, five) wrist terminals (second communication terminals) 20, an access point 30, and a server 40.

The communication terminal 10 is a terminal used by a manager of a retail store that has introduced the information processing system 100. Examples of the communication terminal 10 include a handheld terminal dedicated to the information processing system 100 and a smartphone. However, the communication terminal 10 is not limited to these, and may be a notebook PC (Personal Computer), a desktop PC, a tablet PC, a mobile phone, a PD
A (Personal Digital Assistant), etc.

The wrist terminal 20 is a smart watch worn by staff at the retail store. The wrist terminal 20 (see FIG. 7) comprises a main body 20A and a band 20B. The main body 20A is circular in plan view and comprises a first button 24A, a second button 24B, and a third button 24C on its right side. The main body 20A also comprises partitions 20A1 between the first button 24A and the second button 24B, and between the second button 24B and the third button 24C.

The access point 30 is a repeater for wireless LAN communication. The server 40 is a device capable of providing business applications (application programs) to be installed on the communication terminal 10, and is network-connected to the access point 30. Although the configuration has been described in which there is one access point 30 and one server 40, there may be multiple access points and servers.

<Configuration of communication terminal>
FIG. 2 is a block diagram showing the functional configuration of the communication terminal 10. As shown in FIG.
As shown in FIG. 2, the communication terminal 10 is configured with a CPU (Central Processing Unit) 11, a RAM (Random Access Memory) 12, a storage unit 13, an operation unit 14, a display unit 15, a communication unit 16, etc., and each unit is connected via a bus 17.

The CPU (first designation means, second designation means) 11 is a processor that controls each part of the communication terminal 10. The CPU 11 reads out a program (including the above-mentioned app, etc.) stored in the storage unit 13, expands it in the RAM 12, and executes the program to perform various calculation processes.

RAM 12 provides working memory space for CPU 11 and stores temporary data. RAM 12 may include non-volatile memory.

The storage unit 13 stores various data such as programs executed by the CPU 11 and setting data. The programs are stored in the storage unit 13 in the form of computer-readable program codes. The storage unit 13 may be, for example, a hard disk drive (HDD),
SSDs (Solid State Drives), flash memories, etc. are used.
The setting data stored in the storage unit 13 includes identification data for identifying and specifying each wrist terminal 20 .

The operation unit 14 is configured with push button switches, a touch sensor provided on the display unit 15, etc., and receives input operations from the user, converts the operation contents into electrical signals, and outputs them to the CPU 11.

The display unit 15 is composed of an LCD, a CRT, etc., and displays a screen according to a display control signal from the CPU 11. In addition, the above-mentioned touch sensor is provided on the display screen of the display unit 15, and functions as a touch panel type operation display means.

The communication unit (first communication terminal side transmission means) 16 has an antenna, a modulation/demodulation circuit, a signal processing circuit, etc., and is a communication unit for a wireless LAN communication method such as Wi-Fi (registered trademark). The CPU 11 performs wireless transmission and reception with the access point 30 via the communication unit 16, and transmits and receives information to and from a communication destination device that is network-connected to the access point 30.

<Wrist terminal configuration>
Next, the functional configuration of the wrist terminal 20 (main body section 20A) will be described with reference to FIG.
FIG. 3 is a block diagram showing the functional configuration of the wrist terminal 20. As shown in FIG.

As shown in FIG. 3, the wrist terminal 20 is configured with a CPU 21, a RAM 22, a memory unit 23, an operation unit 24, a display unit 25, a communication unit 26, a timer unit 27, etc., and each unit is connected via a bus 28.

The CPU (search means) 21 is a processor that controls each part of the wrist terminal 20. The CPU 21 reads out a program stored in the storage unit 23, expands it in the RAM 22, and executes the program to perform various calculation processes.

RAM 22 provides working memory space for CPU 21 and stores temporary data. RAM 22 may include non-volatile memory.

The storage unit 23 stores various data such as programs executed by the CPU 21 and setting data. The programs are stored in the storage unit 23 in the form of computer-readable program code. As the storage unit 23, for example, a storage device that does not require a power source to hold data, such as an HDD, SSD, or flash memory, is used.

The operation unit 24 is configured with a first button 24A, a second button 24B, and a third button 24C provided on the right side surface of the main body 20A, a touch sensor provided on the display unit 25, etc., and receives input operations from the user, converts the operation contents into electrical signals, and outputs them to the CPU 21.

The first button 24A is provided at a position that is the upper right of the main body 20A when the display surface of the display unit 25 is viewed from the front, and is provided so that it can be easily operated by the index finger of a staff member when the wrist terminal 20 is worn on the staff member's arm (e.g., the left arm). The first button 24A is a button that is used when the wrist terminal 20 is used as a part of the information processing system 100 to respond to instruction information (described later) transmitted from the communication terminal 10, to the effect that the instruction information can be responded to.
On the other hand, the third button 24C is provided at a position that is the lower right of the main body 20A when the display surface of the display unit 25 is viewed from the front, and is provided at a position that is more difficult to operate with the index finger of the staff member when the wrist terminal 20 is attached to the staff member's arm (e.g., the left arm) than the first button 24A. The third button 24C is a button that is used when replying to instruction information (described later) transmitted from the communication terminal 10 that the instruction information cannot be responded to when the wrist terminal 20 is used as part of the information processing system 100.

The second button 24B is located directly to the right of the main body 20A when the display surface of the display unit 25 is viewed from the front, i.e., at a position separating the first button 24A and the third button 24C. The second button 24B is a button used to turn the power of the wrist terminal 20 ON/OFF.

The display unit 25 is composed of an LCD or the like, and displays a screen in accordance with a display control signal from the CPU 21. In addition, the above-mentioned touch sensor is provided on the display screen of the display unit 25, and functions as a touch panel type operation display means.

The communication unit (second communication terminal side transmission means, transmission means) 26 has an antenna, a modulation/demodulation circuit, a signal processing circuit, etc., and is a communication unit for a wireless LAN communication method such as Wi-Fi (registered trademark). The CPU 21 performs wireless transmission and reception with the access point 30 via the communication unit 26, and transmits and receives information to and from a communication destination device that is network-connected to the access point 30.

The communication unit 26 also performs wireless data communication with the communication unit 26 of other wrist terminals 20 in accordance with the communication standard for short-range wireless communication using BLE (Bluetooth (registered trademark) Low Energy).

The timekeeping unit 27 is configured with, for example, a timer and a timekeeping circuit, and keeps track of the current time and acquires time information.

<Overview of operation of information processing system>
Next, the operation of the information processing system 100 will be described with reference to FIGS.

FIG. 4 is a diagram showing an example of a work instruction operation screen 41 displayed on the display unit 15 when a business application is started up on the communication terminal 10. As shown in FIG.
As shown in FIG. 4, the work instruction operation screen 41 has response display frames F corresponding to the instruction button B1, staff selection buttons B2 to B6, send button B7, reset button B8, and staff selection buttons B2 to B6 for each work instruction (e.g., "Please open the register" or "Please refill the juice") given by the retail store manager to each staff member.

The instruction button B1 shows the content of the work instruction (e.g., "Please open the register"), and the content of the work instruction is specified by pressing this instruction button B1. When the content of the work instruction is specified by pressing the instruction button B1, the color of this instruction button B1 changes, for example, from green to blue, as shown in FIG. 5.

Each of the staff selection buttons B2 to B6 shows the name of a staff member (for example, "Mr. A", "Mr. B", ..., "Mr. E") and is the button that is pressed to specify one staff member. The staff selection buttons B2 to B6 are so-called radio buttons, and only one of the staff selection buttons B2 to B6 can be specified. For example, if it is desired to give work instructions to Mr. A, as shown in FIG. 6, by pressing the staff selection button B2, Mr. A is specified as the target of the work instructions. In addition, when a target of work instructions is specified by pressing one of the staff selection buttons B2 to B6, the color of the staff selection button B2 to B6 that was pressed changes, for example, from yellow to red.

The send button B7 is a button that is pressed when transmitting instruction information regarding the content of a work instruction specified by pressing the corresponding instruction button B1 to the wrist terminal 20. For example, as shown in FIG. 6, when the instruction button B1 corresponding to the content of the work instruction "Please open the register" is pressed, the staff selection button B2 corresponding to person A is pressed, and then the send button B7 corresponding to the instruction button B1 is pressed, instruction information regarding the content of the work instruction is transmitted to the wrist terminal 20 worn by person A.

The reset button B8 is a button that is pressed to reset the display of the instruction button B1, staff selection buttons B2 to B6, and the response display frame F corresponding to each of the staff selection buttons B2 to B6 that are in a pressed state. For example, as shown in FIG. 6, when the instruction button B1 corresponding to the work instruction content of "Please open the register" and the staff selection button B2 corresponding to person A are pressed, pressing the reset button B8 resets the pressed state of the instruction button B1 and the staff selection button B2, and as shown in FIG. 4, the instruction button B1 corresponding to the work instruction content of "Please open the register" and the staff selection buttons B2 to B6 are not pressed, and the display of the response display frame F corresponding to each of the staff selection buttons B2 to B6 is reset.

FIG. 7 is a diagram showing an example of a work instruction operation screen 41 that is displayed on the display unit 15 from when instruction information regarding the content of the work instruction, such as "Please open the register," is sent to the wrist terminal 20 worn by Mr. A until response information (information on whether the instruction can be handled or information on whether the instruction cannot be handled) is received from the wrist terminal 20.
As shown in FIG. 7, the reply display frame F corresponding to person A displays “Waiting for reply” until reply information (available information or unavailable information) is received from the wrist terminal 20 worn by person A.

FIG. 8 is a diagram showing a work instruction screen 42 displayed on the display unit 25 of the wrist terminal 20 when the wrist terminal 20 receives instruction information related to the content of a work instruction such as "Please open the register."
As shown in FIG. 8, the work instruction screen 42 displays the work instruction "Please open the cash register."

If a staff member (e.g., Mr. A) who has confirmed the contents of the work instructions is able to respond to the contents of the work instructions, the first button 24A is pressed, and availability information indicating that the staff member is able to respond is transmitted from the wrist terminal 20 worn by the staff member to the communication terminal 10.
On the other hand, if the staff member (e.g., Mr. A) who has confirmed the contents of the work instruction is unable to respond to the contents of the work instruction, the third button 24C is pressed, and the wrist terminal 20 worn by the staff member transmits inability to respond to the communication terminal 10 from the wrist terminal 20 to the communication terminal 10. When the third button 24C is pressed, the wrist terminal 20 performs short-distance wireless communication by BLE, and calculates the distance between the other wrist terminal 20 and the wrist terminal 20 based on the strength of the radio wave received from the other wrist terminal 20. Then, the wrist terminal 20 determines whether the other wrist terminal 20 is present within a predetermined range from the position of the wrist terminal 20 based on the calculated distance between the other wrist terminal 20. Then, when it is determined that the other wrist terminal 20 is present within the predetermined range, the wrist terminal 20 transmits presence information of the other wrist terminal 20 (e.g., the wrist terminal 20 worn by Mr. B) to the communication terminal 10.

FIG. 9 is a diagram showing an example of a work instruction operation screen 41 displayed on the display unit 15 when the available support information is received from the wrist terminal 20 worn by Mr. A. As shown in FIG.
As shown in FIG. 9, the reply display frame F corresponding to person A on the work instruction operation screen 41 displays “OK.”
By looking at the work instruction operation screen 41, the manager can confirm that Mr. A will comply with the work instruction "Please open the cash register."

FIG. 10 is a diagram showing an example of a work instruction operation screen 41 that is displayed on the display unit 15 when non-availability information and the presence information of the other wrist terminal 20 described above are received from the wrist terminal 20 worn by Person A.
10, "NG" is displayed in the reply display frame F corresponding to Person A on the work instruction operation screen 41. Also, on this work instruction operation screen 41, the staff selection button B3 is highlighted based on the presence information of another wrist terminal 20 (for example, the wrist terminal 20 worn by Person B), making it possible to inform Person B that Person A, who was initially designated as the target of the work instruction, is nearby.
By looking at this work instruction operation screen 41, the manager can confirm that Person A cannot respond to the work instruction "Please open the register." The manager can also confirm that Person B is near Person A. This makes it possible to specify the target person of the work instruction by referring to the information that Person B is near Person A.

[Work instruction processing]
FIG. 11 is a flowchart showing a work instruction process by the communication terminal 10. As shown in FIG.
As shown in FIG. 11, first, the CPU 11 of the communication terminal 10 designates the contents of a work instruction based on the pressing operation of the instruction button B1 on the work instruction operation screen 41 (see FIG. 4) (step S1).

Next, the CPU 11 designates the sender to whom the instruction information will be sent based on the pressing of staff selection buttons B2 to B6 on the work instruction operation screen 41 (step S2).

Next, the CPU 11 determines whether the send button B7 corresponding to the content of the work instruction specified in step S1 has been pressed (step S3).

In step S3, if it is determined that the send button B7 has not been pressed (step S3; NO), the CPU 11 repeats the determination process of step S3 until the send button B7 is pressed.
On the other hand, if it is determined in step S3 that the send button B7 has been pressed (step S3; YES), the CPU 11 transmits instruction information regarding the content of the work instruction specified in step S1 to the sender specified in step S2, i.e., to the wrist terminal 20 attached to the sender (step S4).

Next, the CPU 11 determines whether or not response information has been received from the wrist terminal 20 to which the instruction information was sent in step S4 (step S5).

When it is determined in step S5 that response information has been received from the wrist terminal 20 (step S5; YES), the CPU 11 reflects the response information in the corresponding response display frame F on the work instruction operation screen 41 (step S6). For example, when possible response information is received from the wrist terminal 20 worn by Person A, the CPU 11 displays "OK" in the response display frame F corresponding to Person A on the work instruction operation screen 41, as shown in FIG. 9. On the other hand, when incapable response information is received from the wrist terminal 20 worn by Person A, the CPU 11 displays "NG" in the response display frame F corresponding to Person A on the work instruction operation screen 41, as shown in FIG. 10.

Next, the CPU 11 determines whether the response information determined to have been received in step S5 is actionable information (step S7).

In step S7, when it is determined that the information is compatible (step S7; YES), the CPU 11 ends the work instruction process.
On the other hand, if it is determined in step S7 that the information is not available, i.e., that the information is unavailable (step S7; NO), the CPU 11 determines whether or not it has received information indicating that there is another staff member nearby, i.e., the presence information of another wrist terminal 20 within a specified range (step S8).

In step S8, if it is determined that information has been received indicating that another staff member is nearby (step S8; YES), the CPU 11 highlights (see Figure 10) the staff selection button (e.g., staff selection button B3) corresponding to the other staff member (e.g., Mr. B) (step S9).
On the other hand, if it is determined in step S8 that no information has been received indicating that there is another staff member nearby (step S8; NO), the CPU 11 skips step S9 and advances the process to step S10.

Next, the CPU 11 determines whether or not response information has been received from all staff members (step S10).

In step S10, when it is determined that response information has been received from all staff members (step S10; YES), the CPU 11 ends the work instruction processing.
On the other hand, in step S10, if it is determined that response information has not been received from all staff members (step S10; NO), the CPU 11 returns the process to step S2 and repeats the subsequent processes.

[Response processing]
FIG. 12 is a flowchart showing a reply process by each wrist terminal 20. As shown in FIG.
As shown in FIG. 12, first, the CPU 21 of the wrist terminal 20 determines whether or not instruction information has been received from the communication terminal 10 (step S11).

In step S11, when it is determined that the instruction information has not been received from the communication terminal 10 (step S11; NO), the CPU 21 repeats the determination process of step S11 until the instruction information is received from the communication terminal 10.
On the other hand, if it is determined in step S11 that instruction information has been received from the communication terminal 10 (step S11; YES), the CPU 21 displays the content of the work instruction (e.g., "Please open the cash register") on the work instruction screen 42 (see Figure 8) displayed on the display unit 25 based on the received instruction information (step S12).

Next, the CPU 21 determines whether the third button 24C has been pressed (step S13).

If it is determined in step S13 that the third button 24C has been pressed (step S13; YES), the CPU 21 transmits non-availability information as response information to the communication terminal 10 (step S14).

Next, the CPU 21 performs short-distance wireless communication using BLE and searches within a predetermined range from the location of the wrist terminal 20 (step S15).

Next, the CPU 21 determines, as a result of the search process in step S15, whether there are other wrist terminals 20 within the predetermined range, i.e., whether there are other staff members nearby (step S16).

In step S16, if it is determined that there is another staff member in the vicinity (step S16; YES), the CPU 21 transmits information to the communication terminal 10 indicating that there is another staff member in the vicinity, i.e., the presence information of another wrist terminal 20 that is within a specified range (step S17), and terminates the response process.
On the other hand, in step S16, if it is determined that there is no other staff member in the vicinity (step S16; NO), the CPU 21 skips step S17 and ends the reply process.

If it is determined in step S13 that the third button 24C has not been pressed (step S13; NO), the CPU 21 determines whether the first button 24A has been pressed (step S18).

In step S18, when it is determined that the first button 24A has been pressed (step S18; YES), the CPU 21 transmits the availability information as response information to the communication terminal 10 (step S19), and ends the response process.
On the other hand, in step S18, if it is determined that the first button 24A has not been pressed (step S18; NO), the CPU 21 returns the process to step S13 and repeats the subsequent processes.

As described above, according to the information processing system 100 of this embodiment, when the wrist terminal 20 receives instruction information related to a specific work instruction from the communication terminal 10, it is capable of transmitting response information related to the specific work instruction to the communication terminal 10, and searches within a specific range from the position of the wrist terminal 20. When transmitting non-compliance information indicating that the specific work instruction cannot be handled as response information, it determines whether or not another wrist terminal 20 is present within the specific range based on the search result, and when it is determined that another wrist terminal 20 is present within the specific range, it transmits presence information of the other wrist terminal 20 to the communication terminal 10.
Therefore, when resending instruction information to the wrist terminal 20, the destination of the instruction information is specified by referring to the presence information of other wrist terminals 20 existing within a specified range from the wrist terminal 20 that was the original destination, thereby preventing the specification of an inappropriate destination, and enabling the efficient finding of a responder.

Furthermore, according to the information processing system 100 of this embodiment, the communication terminal 10 designates one of the multiple wrist terminals 20 based on a user operation, and transmits instruction information to the designated one wrist terminal 20 .
Therefore, since instruction information can be sent to the wrist terminal 20 desired by the user, work instructions can be given flexibly.

Furthermore, according to the information processing system 100 of this embodiment, the specified work instruction consists of multiple types, and the communication terminal 10 designates one of the multiple types of work instructions based on a user operation, and transmits instruction information regarding the designated one work instruction to the designated one wrist terminal 20.
Therefore, even when there are multiple types of work instructions, the work instructions can be easily carried out.

<Modification>
Next, a modified example will be described. Note that the same components as those in the above embodiment are given the same reference numerals, and the description thereof will be omitted.
The information processing system 100A of the modified example differs from the above embodiment in that, when the third button 24C is pressed on the wrist terminal 20 that has received instruction information from the communication terminal 10, short-range wireless communication is performed using BLE, a search is performed within a predetermined range from the position of the wrist terminal 20, and if the search results in the presence of other wrist terminals 20 within the predetermined range, the instruction information is transferred to the wrist terminal 20 that is closest to the wrist terminal 20 among the other wrist terminals 20.

The operation of the modified information processing system 100A will be described below with reference to Figures 13 to 17.

FIG. 13 is a diagram showing an example of a work instruction operation screen 41 displayed on the display unit 15 when non-available information and transfer status information (described later) are received from the wrist terminal 20 worn by Mr. A. As shown in FIG.
13, "NG" is displayed in the reply display frame F corresponding to person A on the work instruction operation screen 41. Also, on this work instruction operation screen 41, the words "Transferring" are displayed in the reply display frame F corresponding to person B based on the transfer status information (described later), making it possible to inform person A that the instruction information initially transmitted to the wrist terminal 20 worn by person A is currently being transferred from that wrist terminal 20 to the wrist terminal 20 worn by person B.

FIG. 14 is a diagram showing a work instruction screen 42 displayed on the display unit 25 of the wrist terminal 20 that has received instruction information transferred from the wrist terminal 20 worn by Mr. A.
As shown in FIG. 14, the work instruction screen 42 displays the work instruction "Please open the register," along with the text "Forwarded message from Mr. A."

FIG. 15 is a diagram showing an example of a work instruction operation screen 41 displayed on the display unit 15 when non-available information and transfer stop information (described later) are received from the wrist terminal 20 worn by Mr. A.
15, "NG" is displayed in the reply display frame F corresponding to Person A on the work instruction operation screen 41. Also, on this work instruction operation screen 41, the word "Transfer Stop" is displayed in the reply display frame F corresponding to each of Persons B, C, D, and E based on the transfer stop information (described later), making it possible to inform Person A that there is no wrist terminal 20 worn by another staff member near the wrist terminal 20 worn by Person A, and that the transfer of the instruction information initially sent to Person A has been stopped.
By looking at this work instruction operation screen 41, the manager can confirm that the transfer of the instruction information initially sent to Person A has been stopped. This makes it possible to re-designate the person to whom the work instruction is to be sent.

[Work instruction processing]
FIG. 16 is a flowchart showing a work instruction process by the communication terminal 10 according to the modified example.
As shown in FIG. 16, first, the CPU 11 of the communication terminal 10 designates the contents of a work instruction based on the pressing operation of the instruction button B1 on the work instruction operation screen 41 (see FIG. 4) (step S101).

Next, the CPU 11 designates the sender to whom the instruction information will be sent based on the pressing of staff selection buttons B2 to B6 on the work instruction operation screen 41 (step S102).

Next, the CPU 11 determines whether the send button B7 corresponding to the content of the work instruction specified in step S101 has been pressed (step S103).

In step S103, when it is determined that the send button B7 has not been pressed (step S103; NO), the CPU 11 repeats the determination process of step S103 until the send button B7 is pressed.
On the other hand, if it is determined in step S103 that the send button B7 has been pressed (step S103; YES), the CPU 11 transmits instruction information regarding the content of the work instruction specified in step S101 to the sender specified in step S102, i.e., to the wrist terminal 20 attached to the sender (step S104).

Next, the CPU 11 determines whether or not response information has been received from the wrist terminal 20 to which the instruction information was sent in step S104 (step S105).

When it is determined in step S105 that response information has been received from the wrist terminal 20 (step S105; YES), the CPU 11 reflects the response information in the corresponding response display frame F on the work instruction operation screen 41 (step S106). For example, when possible response information is received from the wrist terminal 20 worn by Person A, the CPU 11 displays "OK" in the response display frame F corresponding to Person A on the work instruction operation screen 41, as shown in FIG. 9. On the other hand, when incapable response information is received from the wrist terminal 20 worn by Person A, the CPU 11 displays "NG" in the response display frame F corresponding to Person A on the work instruction operation screen 41, as shown in FIG. 13 and FIG. 15.

Next, the CPU 11 determines whether the response information determined to have been received in step S105 is actionable information (step S107).

In step S107, when it is determined that the information is compatible (step S107; YES), the CPU 11 ends the work instruction process.
On the other hand, in step S107, if it is determined that the received information is not compatible, that is, is incompatible (step S107; NO), the CPU 11 determines whether or not a transfer stop message has been received (step S108).

If it is determined in step S108 that the transfer stop information has been received (step S108; YES), the CPU 11 returns the process to step S102 and repeats the subsequent processes. Note that here, the CPU 11 displays the words "transfer stop" in the response display frame F corresponding to the staff member who has not yet received the instruction information (e.g., Mr. B, Mr. C, Mr. D, and Mr. E) on the work instruction operation screen 41 as shown in Fig. 15.
On the other hand, in step S108, if it is determined that the transfer stop information has not been received (step S108; NO), the CPU 11 determines whether or not the transfer status information has been received (step S109).

In step S109, if it is determined that the transfer status information has not been received (step S109; NO), the CPU 11 returns the process to step S108 and repeats the subsequent processes.
On the other hand, if it is determined in step S109 that the transfer status information has been received (step S109; YES), the CPU 11 displays the transfer status on the work instruction operation screen 41 based on the received transfer status information (step S110). For example, when the CPU 11 receives transfer status information indicating that the instruction information initially transmitted to the wrist terminal 20 worn by person A is being transferred from the wrist terminal 20 to the wrist terminal 20 worn by person B, the word "transferring" is displayed in the reply display frame F corresponding to person B based on the transfer status information, as shown in Fig. 13. Then, the CPU 11 returns the process to step S105 and repeats the subsequent processes.

[Response processing]
FIG. 17 is a flowchart showing a reply process by each wrist terminal 20 in the modified example.
As shown in FIG. 17, first, the CPU 21 of the wrist terminal 20 determines whether or not instruction information has been received from the communication terminal 10 (step S121).

In step S121, when it is determined that the instruction information has not been received from the communication terminal 10 (step S121; NO), the CPU 21 repeats the determination process of step S121 until the instruction information is received from the communication terminal 10.
On the other hand, if it is determined in step S121 that instruction information has been received from the communication terminal 10 (step S121; YES), the CPU 21 displays the content of the work instruction (e.g., "Please open the cash register") on the work instruction screen 42 (see Figure 8) displayed on the display unit 25 based on the received instruction information (step S122).

Next, the CPU 21 determines whether the third button 24C has been pressed (step S123).

If it is determined in step S123 that the third button 24C has been pressed (step S123; YES), the CPU 21 transmits non-availability information as response information to the communication terminal 10 (step S124).

Next, the CPU 21 performs short-distance wireless communication using BLE and searches within a predetermined range from the location of the wrist terminal 20 (step S125).

Next, the CPU 21 determines whether or not there are other wrist terminals 20 within a predetermined range that have not yet been the destination of the instruction information transfer as a result of the search process in step S15, that is, whether or not there are other staff members nearby that have not yet been the destination of the instruction information transfer (step S126). Here, the determination of whether or not a staff member has not yet been the destination of the instruction information transfer is made based on the transfer destination information (described later) that was attached to the instruction information when the instruction information was received.

In step S126, if it is determined that there is another staff member nearby who has not yet been selected as a transfer target (step S126; YES), the CPU 21 transfers the instruction information to the nearest staff member who has not yet been selected as a transfer target (step S127). Here, when transferring the instruction information, the CPU 21 transfers the instruction information by attaching, as transfer destination information, identification information (identification ID) that can identify the wrist terminal 20 worn by the staff member to whom the instruction information is to be transferred. Note that this transfer destination information is updated each time instruction information is transferred.

Next, the CPU 11 transmits the transfer status information to the communication terminal 10 (step S128) and ends the response process. Here, the transfer status information is information indicating to which wrist terminal 20 the instruction information is being transferred.

Also, if it is determined in step S126 that there are no other staff members nearby who have not yet been selected for forwarding (step S126; NO), the CPU 21 transmits forwarding stop information to the communication terminal 10 (step S129) and ends the response process.

If it is determined in step S123 that the third button 24C has not been pressed (step S123; NO), the CPU 21 determines whether the first button 24A has been pressed (step S130).

In step S130, when it is determined that the first button 24A has been pressed (step S130; YES), the CPU 21 transmits the availability information as response information to the communication terminal 10 (step S131), and ends the response process.
On the other hand, in step S130, if it is determined that the first button 24A has not been pressed (step S130; NO), the CPU 21 returns the process to step S123 and repeats the subsequent processes.

As described above, according to the information processing system 100A of this modified example, when the wrist terminal 20 receives instruction information regarding a specific work instruction from the communication terminal 10, it is capable of transmitting response information regarding the specific work instruction to the communication terminal 10, and searches within a specific range from the location of the wrist terminal 20. When transmitting non-compliance information indicating that the specific work instruction cannot be handled as response information, it determines whether or not there are other wrist terminals 20 within the specific range based on the search results, and when it is determined that there are other wrist terminals 20 within the specific range, it transfers the instruction information to the wrist terminal 20 that is closest to the wrist terminal 20 that was the original destination of the instruction information, among the other wrist terminals 20.
Therefore, even if the staff member to whom the instruction information was originally sent is unable to respond, the instruction information can be transferred to the staff member closest to that staff member, thereby eliminating the need for the manager handling the communication terminal 10 to re-specify the staff member to whom the instruction information is to be sent, thereby making it possible to efficiently find a person to respond.

Furthermore, according to the information processing system 100A of this modified example, when the wrist terminal 20 transfers instruction information to another wrist terminal 20, it transfers identification information (destination information) capable of identifying the other wrist terminal 20 together with the instruction information, and the other wrist terminal 20 that receives the instruction information with the identification information attached thereto searches within a specified range from the position of the other wrist terminal 20, excluding the other wrist terminal 20 indicated by the identification information.
Therefore, it is possible to prevent the instruction information from being transferred again to the wrist terminal 20 that has already received the instruction information, so that the person in charge can be found efficiently.

In addition, according to the information processing system 100A of this modified example, when the wrist terminal 20 transfers instruction information to another wrist terminal 20, it transmits information (transfer status information) to the communication terminal 10 indicating that the instruction information has been transferred to the other wrist terminal 20, so that the manager who handles the communication terminal 10 can know to which staff member the instruction information has been transferred.

The description of the above embodiment is merely an example of the information processing system, the communication terminal, and the program according to the present invention, and the present invention is not limited to this.
For example, in the reply process by the wrist terminal 20 in the above embodiment (see FIG. 12), when the third button 24C is pressed, the non-available information is transmitted to the communication terminal 10. However, when the third button 24C and the first button 24A are not pressed within a predetermined time after it is determined in step S11 that the instruction information is received, that is, when the reply information (available information or non-available information) is not generated within a predetermined time after it is determined in step S11 that the instruction information is received, the non-available information may be transmitted to the communication terminal 10 (step S14), and the processes of steps S15 to S17 may be executed. Also, a predetermined status (e.g., serving customers or working) may be set in the wrist terminal 20 based on a user operation, and when the wrist terminal 20 receives instruction information in a state in which the status of serving customers is set, for example, steps S12 and S13 may be skipped, and the non-available information may be transmitted to the communication terminal 10 (step S14), and the processes of steps S15 to S17 may be executed. The same applies to the reply process by the wrist terminal 20 in the above modified example (see FIG. 17).

In addition, in the above embodiment and the above modified example, the second communication terminal has been described as being a wrist terminal 20, but the second communication terminal may be any communication terminal that is portable by a user (e.g., a retail store staff member), and may be, for example, a smartphone, a tablet PC, a mobile phone, a PDA, etc.

Although the embodiment of the present invention has been described above, the scope of the present invention is not limited to the above-described embodiment, but includes the scope of the invention described in the claims and its equivalents.
The inventions described in the claims originally attached to this application are set forth below. The claim numbers in the appended claims are the same as those in the claims originally attached to this application.

[Additional Notes]
<Claim 1>
An information processing system including a first communication terminal and a plurality of second communication terminals,
The second communication terminal,
a second communication terminal side transmitting means for transmitting, when instruction information relating to a predetermined work instruction is received from the first communication terminal, response information relating to the predetermined work instruction to the first communication terminal; and a searching means for searching within a predetermined range from a position where the second communication terminal is located.
Equipped with
An information processing system characterized in that when the second communication terminal side transmitting means transmits as the response information non-availability information indicating that the specified work instruction cannot be responded to, or when no input operation is performed to instruct the sending of the response information within a specified period after receiving the instruction information, the second communication terminal side transmitting means determines whether or not another second communication terminal is present within the specified range based on the results of the search by the searching means, and if it is determined that another second communication terminal is present within the specified range, transmits presence information of the other second communication terminal to the first communication terminal.
<Claim 2>
The first communication terminal,
a first designation means for designating one second communication terminal from among the plurality of second communication terminals based on a user operation;
a first communication terminal side transmitting means for transmitting the instruction information to the one second communication terminal designated by the first designation means;
2. The information processing system according to claim 1, further comprising:
<Claim 3>
The predetermined work instructions are of multiple types,
The first communication terminal,
a second designation means for designating one of the plurality of types of work instructions based on a user operation;
The information processing system according to claim 2, characterized in that the first communication terminal side transmitting means transmits instruction information regarding the one work instruction designated by the second designation means to the one second communication terminal designated by the first designation means.
<Claim 4>
An information processing system including a first communication terminal and a plurality of second communication terminals,
The second communication terminal,
a second communication terminal side transmitting means capable of transmitting, when receiving instruction information related to a predetermined work instruction from the first communication terminal, response information related to the predetermined work instruction to the first communication terminal;
a searching means for searching within a predetermined range from a position where the second communication terminal is present;
Equipped with
An information processing system characterized in that when the second communication terminal side transmitting means sends as the response information non-availability information indicating that the specified work instruction cannot be responded to, or when no input operation is performed to instruct the sending of the response information within a specified period of time after receiving the instruction information, the second communication terminal side transmitting means determines whether or not there are other second communication terminals within the specified range based on the results of the search by the search means, and if it is determined that there are other second communication terminals within the specified range, the second communication terminal side transmitting means transfers the instruction information to the second communication terminal among the other second communication terminals that is closest to the second communication terminal.
<Claim 5>
the second communication terminal side transmitting means, when transferring the instruction information to the other second communication terminal, transfers identification information capable of identifying the other second communication terminal together with the instruction information;
The information processing system described in claim 4, characterized in that the searching means of the other second communication terminal that receives the instruction information accompanied by the identification information searches within a predetermined range from the location of the other second communication terminal, excluding the other second communication terminal indicated by the identification information.
<Claim 6>
The information processing system according to claim 4 or 5, characterized in that when the second communication terminal side transmitting means transfers the instruction information to the other second communication terminal, it transmits information to the first communication terminal indicating that the instruction information has been transferred to the other second communication terminal.
<Claim 7>
A communication terminal capable of communication connection with a master communication terminal,
a transmitting means capable of transmitting, when receiving instruction information related to a predetermined work instruction from the main communication terminal, response information related to the predetermined work instruction to the main communication terminal;
A searching means for searching within a predetermined range from a position where the communication terminal is present;
Equipped with
The communication terminal is characterized in that when the transmitting means transmits as the response information non-availability information indicating that the specified work instruction cannot be responded to, or when no input operation is performed to instruct the sending of the response information within a specified period of time after receiving the instruction information, the transmitting means determines whether or not another communication terminal is present within the specified range based on the result of the search by the searching means, and if it is determined that another communication terminal is present within the specified range, it transmits presence information of the other communication terminal to the main communication terminal.
<Claim 8>
A communication terminal capable of communication connection with a master communication terminal,
a transmitting means capable of transmitting, when receiving instruction information related to a predetermined work instruction from the main communication terminal, response information related to the predetermined work instruction to the main communication terminal;
A searching means for searching within a predetermined range from a position where the communication terminal is present;
Equipped with
The communication terminal is characterized in that when the transmitting means sends as the response information non-completion information indicating that the specified work instruction cannot be responded to, or when no input operation is performed to instruct the sending of the response information within a specified period of time after receiving the instruction information, the transmitting means determines whether or not there is another communication terminal within the specified range based on the results of the search by the searching means, and if it is determined that there is another communication terminal within the specified range, the transmitting means transfers the instruction information to the communication terminal among the other communication terminals that is closest to the communication terminal.
<Claim 9>
A computer of a communication terminal that can be connected to the main communication terminal,
a transmitting means capable of transmitting, when receiving instruction information related to a predetermined work instruction from the main communication terminal, response information related to the predetermined work instruction to the main communication terminal;
a searching means for searching within a predetermined range from a position where the communication terminal is located;
Functioning as a
The program is characterized in that when the transmitting means transmits as the response information non-completion information indicating that the specified work instruction cannot be responded to, or when no input operation is performed to instruct the sending of the response information within a specified period of time after receiving the instruction information, the transmitting means determines whether or not another communication terminal is present within the specified range based on a result of a search by the searching means, and if it is determined that another communication terminal is present within the specified range, it transmits presence information of the other communication terminal to the main communication terminal.
<Claim 10>
A computer of a communication terminal that can be connected to the main communication terminal,
a transmitting means capable of transmitting, when receiving instruction information related to a predetermined work instruction from the main communication terminal, response information related to the predetermined work instruction to the main communication terminal;
a searching means for searching within a predetermined range from a position where the communication terminal is located;
Functioning as a
The program is characterized in that when the transmitting means sends as the response information non-completion information indicating that the specified work instruction cannot be responded to, or when no input operation is performed to instruct the sending of the response information within a specified period of time after receiving the instruction information, the transmitting means determines whether or not there is another communication terminal within the specified range based on the result of the search by the searching means, and if it is determined that there is another communication terminal within the specified range, the transmitting means transfers the instruction information to the communication terminal among the other communication terminals that is closest to the communication terminal.

100, 100A Information processing system 10 Communication terminal 11 CPU (first designation means, second designation means)
15 Display unit 16 Communication unit (first communication terminal side transmission means)
20 Wrist terminal 21 CPU (search means)
24A: First button 24B: Second button 24C: Third button 26: Communication unit (second communication terminal side transmission means, transmission means)

Claims (5)

An information processing system including a first communication terminal, a second communication terminal, and at least one third communication terminal,
The second communication terminal,
a determination means for determining whether or not the at least one third communication terminal is located within a predetermined range from a location of the second communication terminal when, upon receiving instruction information including a predetermined work instruction from the first communication terminal, the third communication terminal transmits non-availability information indicating that the second communication terminal is unable to respond to the instruction information as response information to the instruction information, or when an input operation for instructing the second communication terminal to transmit the response information is not performed within a predetermined period after receiving the instruction information;
a second communication terminal side transmitting means for transmitting to the first communication terminal presence information which is information on the third communication terminal determined by the determining means to be present within the predetermined range;
Equipped with
The first communication terminal,
a display control means for determining whether or not information of the third communication terminal determined to be within the predetermined range has been received, and when it is determined that information of the third communication terminal determined to be within the predetermined range has been received, for highlighting or identifiably displaying an operation button for sending a predetermined operation instruction to the third communication terminal determined to be within the predetermined range,
An information processing system comprising: The third communication terminal is a plurality of communication terminals,
the determining means determines, from among the plurality of third communication terminals, the third communication terminal that is present within a predetermined range from a position where the second communication terminal is present;
the display control means of the first communication terminal displays operation buttons for sending predetermined work instructions to each of the third communication terminals, and identifiably displays the operation button corresponding to the third communication terminal determined to be within the predetermined range among the plurality of operation buttons displayed corresponding to the plurality of third communication terminals;
2. The information processing system according to claim 1 . The first communication terminal further includes a first communication terminal side transmitting means for transmitting the predetermined work instruction to at least one of the second communication terminal and the third communication terminal,
the second communication terminal further includes a second communication terminal side transmitting means capable of transmitting, when receiving instruction information related to a predetermined work instruction from the first communication terminal, response information related to the predetermined work instruction to the first communication terminal;
the second communication terminal side transmitting means, when transmitting non-availability information indicating that the specified work instruction cannot be responded to as the response information, or when no input operation for instructing the transmission of the response information is performed within a specified period after receiving the instruction information, determines whether or not the third communication terminal is present within the specified range based on a result of the determination by the determining means, and when it is determined that the third communication terminal is present within the specified range, transmits presence information of the third communication terminal to the first communication terminal.
2. The information processing system according to claim 1 . An information processing method executed by a first communication terminal and a second communication terminal, comprising:
The second communication terminal,
a determination step of determining whether or not at least one third communication terminal is present within a predetermined range from a location of the second communication terminal when instruction information including a predetermined work instruction is received from the first communication terminal and non-availability information indicating that the predetermined work instruction cannot be accommodated is transmitted as response information to the instruction information, or when an input operation for instructing transmission of the response information is not performed within a predetermined period after receiving the instruction information;
a second communication terminal side transmitting step of transmitting to the first communication terminal presence information which is information on the third communication terminal determined to be present within the predetermined range in the determining step;
Implemented the following :
The first communication terminal,
a display control step of determining whether or not information of the third communication terminal determined to be present within the predetermined range has been received, and if it is determined that information of the third communication terminal determined to be present within the predetermined range has been received, highlighting or identifiably displaying an operation button for sending a predetermined work instruction to the third communication terminal determined to be present within the predetermined range;
23. An information processing method comprising: A program executed by a computer provided in each of the first communication terminal and the second communication terminal,
The computer of the second communication terminal,
a determination means for determining whether or not at least one third communication terminal is present within a predetermined range from a location of the second communication terminal when instruction information including a predetermined work instruction is received from the first communication terminal and non-availability information indicating that the predetermined work instruction cannot be accommodated is transmitted as response information to the instruction information, or when an input operation for instructing transmission of the response information is not performed within a predetermined period after receiving the instruction information;
a second communication terminal side transmitting means for transmitting to the first communication terminal presence information which is information on the third communication terminal determined by the determining means to be present within the predetermined range;
Function as a
The computer of the first communication terminal,
determining whether or not information of the third communication terminal determined to be present within the predetermined range has been received, and when it is determined that information of the third communication terminal determined to be present within the predetermined range has been received, functioning as a display control means for highlighting or identifiably displaying an operation button for sending a predetermined work instruction to the third communication terminal determined to be present within the predetermined range;
A program characterized by:

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