JP7601640B2 - Relocation support system - Google Patents

Description

The present invention relates to a relocation support system that supports people who wish to relocate.

When moving, relocating, or otherwise relocating, there are cases where people who wish to relocate are unsure of how to select a new residence that meets their desires, or where they lack sufficient information about the new residence, and so are unable to take the first step to relocate. In response to this, it has been proposed in the past to provide people who wish to relocate with information about potential new residences (for example, Patent Document 1). People who wish to relocate can use the provided information as material for deciding whether to relocate or not, and where to relocate to.

JP 2018-169899 A

The information provided by the above technology is usually prepared in advance and is not necessarily the information required by the person wishing to relocate. Therefore, it is possible to introduce the person wishing to relocate to a relocation guide (e.g., a person living in the potential relocation destination) who can guide the person to the potential relocation destination. The person wishing to relocate can obtain the information they need by asking the relocation guide about the new destination or by being shown images of the new destination captured by the relocation guide. However, if the relocation guide introduced to them is not suitable for the guidance the person wishing to relocate needs, there is a risk that the person wishing to relocate will not obtain the information they need.

The present invention has been made in consideration of the above, and aims to provide a relocation support system that can present appropriate relocation guides to people who wish to relocate.

In order to achieve the above-mentioned object, the relocation support system of the present invention is a relocation support system that supports relocation applicants who wish to relocate, and is equipped with a memory unit that stores a relocation guide and a facility that the relocation guide can provide guidance to, in association with each other, an applicant information acquisition unit that acquires applicant information about the applicants who wish to relocate, and a presentation unit that determines a relocation guide to be presented to the applicant based on the applicant information acquired by the applicant information acquisition unit and the facilities stored in the memory unit, and presents the determined relocation guide to the applicant, and the memory unit stores facility information about facilities in advance, acquires guide information about relocation guides, and compares the acquired guide information with the stored facility information to match the relocation guide with the facility.

In the relocation support system according to the present invention, a relocation guide determined according to the applicant information and the facilities associated with the relocation guide is presented to the person wishing to relocate. Therefore, according to the relocation support system according to the present invention, it is possible to present a relocation guide who can guide the person wishing to relocate to facilities that suit the person wishing to relocate, that is, an appropriate relocation guide.

According to the present invention, it is possible to present a person wishing to relocate with a relocation guide who can guide the person to facilities that suit the person, that is, an appropriate relocation guide.

1 is a diagram showing a configuration of a relocation support system according to an embodiment of the present invention. 11 is a diagram showing an example of information indicating the association between a relocation guide and facilities that the relocation guide can provide guidance to. FIG. FIG. 4 is a diagram showing an example of facility information. FIG. 11 is a diagram showing another example of facility information. FIG. 4 is a diagram showing an example of a route to be guided; 13 is a diagram showing an example of processing for a route when determining a facility corresponding to a relocation guide. FIG. FIG. 11 is a diagram showing another example of information indicating the association between a relocation guide and a facility that the relocation guide can provide guidance to. 10 is a sequence diagram showing a process executed when a relocation guide and a facility that the relocation guide can guide are stored in association with each other in the relocation assistance system according to the embodiment of the present invention. FIG. 11 is a flowchart showing a process executed when a facility to be associated with a relocation guide is determined in the relocation assistance system according to the embodiment of the present invention. 1 is a sequence diagram showing a process executed when a relocation guide is presented to a person wishing to relocate in the relocation support system according to an embodiment of the present invention. FIG. 1 is a sequence diagram showing a process executed when a relocation guide provides guidance to a person wishing to relocate in the relocation support system according to an embodiment of the present invention. FIG. 1 is a diagram illustrating a hardware configuration of a relocation assistance system according to an embodiment of the present invention.

Below, an embodiment of the relocation support system according to the present invention will be described in detail with reference to the drawings. Note that in the description of the drawings, the same elements are given the same reference numerals and duplicated explanations will be omitted.

Figure 1 shows a relocation support system 10 according to this embodiment. The relocation support system 10 is a system (device) that supports a person who wishes to relocate. Specifically, the relocation support system 10 presents a relocation guide who can guide (introduce) the relocation destination to the person who wishes to relocate. That is, the relocation support system 10 matches the person who wishes to relocate with the relocation guide. The person who wishes to relocate may be a person who has decided to relocate to a specific relocation destination, or may not have decided on a relocation or a relocation destination. In this embodiment, the relocation destination is, for example, an area having a certain size such as a city, town, or village. The relocation destination may be a place that the person who wishes to relocate has set as a candidate relocation location, or may be a place that the person who wishes to relocate has decided as a relocation destination. The relocation guide is, for example, a resident of the relocation destination. Guidance on the relocation destination means providing information about the relocation destination, for example, providing information about facilities at the relocation destination (for example, government offices, schools, nursery schools). In addition, as described below, images (e.g., video (movie images)) of the new residence captured by the relocation guide may be provided to the person wishing to relocate via the relocation support system 10 as guidance to the new residence.

A person wishing to relocate can receive guidance about the new residence from a person wishing to relocate presented by the relocation support system 10. By receiving guidance about the new residence, the person wishing to relocate can learn about the new residence without actually visiting it. In particular, when viewing a video of the new residence provided by the person wishing to relocate, the person wishing to relocate can experience the local area without visiting the new residence. A person wishing to relocate who has not yet decided where to relocate can use these guidance as a reference for deciding whether to relocate or where to relocate. In addition, a person wishing to relocate can use these guidance as a reference for considering life at the new residence.

The relocation that the relocation support system 10 targets may be of any type. For example, it may be a relocation from a rural area to an urban area, from an urban area to a rural area, from a rural area to another rural area, or from an urban area to another urban area. However, as described above, the person wishing to relocate can learn about the new residence without actually visiting the new residence, so the further away the person wishing to relocate lives from the new residence, the more effective the relocation support system 10 is.

The relocation guide is registered in advance in the relocation assistance system 10. When the relocation guide is presented to a person wishing to relocate by the relocation assistance system 10 and provides guidance to the relocation destination, the relocation guide may receive a reward according to the guidance. For example, the relocation guide may provide guidance to the relocation destination as a part-time job.

The relocation support system 10 is realized, for example, by a computer such as a PC (personal computer) or a server device. The relocation support system 10 may also be realized by multiple computers, i.e., a computer system.

The relocation support system 10 is configured to be capable of communicating with an applicant terminal 20 used by a person wishing to relocate, and a guide terminal 30 used by a person showing where to relocate. Communication between the relocation support system 10 and the applicant terminal 20 and guide terminal 30 is performed via a conventional communication network or the like. Although only one applicant terminal 20 and one guide terminal 30 are depicted in FIG. 1, typically, the applicant terminal 20 is a terminal for each person wishing to relocate, and the guide terminal 30 is a terminal for each person showing where to relocate. The applicant terminal 20 and the guide terminal 30, or the person wishing to relocate themselves and the guide themselves, are assigned identifiers in advance, and the relocation support system 10 is able to identify them.

The applicant terminal 20 and the guide terminal 30 are realized by a computer such as a PC, a tablet terminal, a smartphone, or a mobile phone. The applicant terminal 20 and the guide terminal 30 have functions for using the relocation support system 10 (for example, information input/output function, imaging function, positioning function). These functions may be the same as those provided in the conventional devices described above. In addition, the applicant terminal 20 and the guide terminal 30 may install an application (dedicated app) for using the relocation support system 10 and use the relocation support system 10 via the application.

Next, the functions of the relocation support system 10 according to this embodiment will be described. As shown in FIG. 1, the relocation support system 10 includes a memory unit 11, an applicant information acquisition unit 12, a presentation unit 13, and a relay unit 14.

The memory unit 11 is a functional unit that stores a relocation guide and a facility that the relocation guide can guide in association with each other. The memory unit 11 may store facility information related to facilities in advance, acquire guide information related to the relocation guide, and compare the acquired guide information with the stored facility information to associate the relocation guide with the facility. The memory unit 11 may acquire information indicating a location as the guide information. The memory unit 11 may acquire information indicating a route related to the guidance as the guide information. The memory unit 11 may acquire information indicating a means of transportation related to the relocation guide, and associate the relocation guide with the facility according to the means of transportation.

The information stored by the memory unit 11 is information used to determine the relocation guide to be presented to the person wishing to relocate. FIG. 2 shows an example of information indicating the correspondence between the relocation guide and the facility stored by the memory unit 11. As shown in FIG. 2, each relocation guide ("Mr. A" in the example of FIG. 2) is associated with introduceable locations ("A Ward Office," "B Nursery School," and "D Station" in the example of FIG. 2), which are facilities that can be introduced.

The facilities that the relocation guide can guide to are, for example, facilities that are close to the relocation guide's home and that the relocation guide can guide to. Alternatively, the facilities that the relocation guide can guide to may be facilities that the relocation guide can enter. The facilities related to the information stored in the memory unit 11 can be any facility, but are usually facilities that the person wishing to relocate would want to know about when relocating.

Information on places that can be introduced includes, for example, the facility name, the address of the facility, and an introduction, as shown in FIG. 2. The introduction is text that introduces the facility and is presented to the person who wishes to relocate together with the relocation guide. For example, for a ward office, it might be "They are very accommodating in providing consultations and procedures. There is a meeting corner inside the ward office, where Go lovers in the neighborhood gather." Or, for a supermarket, it might be "A large supermarket that attracts customers from neighboring towns. In addition to being cheap, they also carry many sweets made overseas." The facility name and the address of the facility are input in advance into the relocation support system 10 by the administrator of the relocation support system 10, for example, as shown below. The introduction may be input in advance into the relocation support system 10 by the administrator of the relocation support system 10, or may be input by the relocation guide.

The memory unit 11 stores the correspondence between the relocation guide and the facility, for example, as follows. The memory unit 11 stores facility information about the facility in advance using a database or the like. The facility information stored in advance is a candidate for information about the facility among the information showing the correspondence between the relocation guide and the facility shown in FIG. 2. FIG. 3 shows an example of facility information stored in advance by the memory unit 11. The facility information is, for example, input in advance to the relocation support system 10 by an administrator of the relocation support system 10. However, if an introduction is input by the relocation guide, the introduction does not need to be included in the facility information.

The memory unit 11 acquires guide information related to the relocation guide. The guide information is information for determining the correspondence between the relocation guide and the facility. The guide information is, for example, information indicating a location that serves as the reference for guidance. Specifically, the information indicating the location is the same type of information as the address information of the location, i.e., the information indicating the location of the facility included in the facility information. The guide information may be information indicating the location of the facility included in the facility information, particularly information indicating the location of a station.

For example, the memory unit 11 receives and acquires information corresponding to the guide information transmitted from the guide terminal 30 in response to an operation on the guide terminal 30 by the relocation guide. In this case, when the relocation guide registers himself/herself as a relocation guide in the relocation support system 10, information indicating a facility as information corresponding to the guide information may be transmitted from the guide terminal 30 to the relocation support system 10. At this time, the relocation support system 10 may present information indicating a facility (e.g., a station) included in the facility information to the guide terminal 30 as a candidate for information corresponding to the guide information. When the memory unit 11 receives information indicating a facility (e.g., a station) from the guide terminal 30, it acquires information indicating the location of the facility (house address information) as guide information from the facility information stored in advance.

The memory unit 11 may also receive and acquire, as the guide information, information indicating a location (address information) sent directly from the guide terminal 30. In this case, the information indicating a location (address information) is input by the relocation guide to the guide terminal 30. Note that information indicating the location of the relocation guide's home may also be used as the guide information, but in this case, the information is masked before use to protect privacy.

The memory unit 11 compares the location information from the acquired guide information with the information indicating the location of each facility in the stored facility information, and determines which facility in the facility information is to be associated with the relocation guide. The facility to be associated with the relocation guide is basically a facility close to the location indicated by the guide information. This is because it is considered that a facility close to that location can be guided by the relocation guide. The memory unit 11 may usually associate multiple facilities with one relocation guide. For example, the memory unit 11 associates a preset number of facilities with one relocation guide.

Specifically, the memory unit 11 compares the address indicated by the guide information with the address of the facility in the facility information, and determines the facility to be associated with the relocation guide based on the partial match between them. The memory unit 11 determines the partial match between the address indicated by the guide information and the address of each facility in the facility information, for example, as follows. That is, the memory unit 11 searches for the address of each facility that partially matches the address indicated by the guide information. The memory unit 11 ends the search when the number of address indications of each facility in the facility information, including the address indicated by the guide information, reaches a preset number. The preset number is the number of facilities (e.g., 3) to be associated with one relocation guide.

If the number of address indications of each facility in the facility information, including the address indication indicated by the guide information, does not reach a preset number, the memory unit 11 changes the address indication indicated by the guide information so as to increase the number of facilities that are hit. That is, the memory unit 11 changes the search conditions. If the address indication used in the current search ends with a number, the search is performed including the number replaced with another number. The number is replaced in order from the number adjacent to the number before replacement. If the address indication used in the current search ends with something other than a number, the character at the end is deleted. Furthermore, if the number of facilities that are hit does not reach the preset number even after replacing the end number, the end number is deleted. The memory unit 11 repeatedly searches for facilities using the address indication indicated by the guide information until the number of facilities that are hit reaches the preset number.

When the above search is completed, the memory unit 11 determines the facilities found by the search as introduceable places to be associated with the relocation guide. The memory unit 11 stores the determined facilities as introduceable places in association with the relocation guide. For example, if the address indication indicated by the guide information for "Mr. A" is Station D, and the pre-stored facility information is as shown in FIG. 3, the facility associated with "Mr. A" will be the one shown in FIG. 2.

In the above example, the introduceable place to be associated with the relocation guide is determined using the address, but it may be determined using information indicating a location other than the address. For example, as shown in FIG. 4, the memory unit 11 stores the latitude and longitude (in the figure, "XY", "X'Y'", etc. indicate latitude and longitude, respectively) indicating the location of the facility associated with the facility as facility information. The memory unit 11 acquires information indicating the latitude and longitude as information indicating the location, which is the guide information. The memory unit 11 compares the latitude and longitude indicated by the guide information with the latitude and longitude of each facility in the facility information to determine the introduceable place to be associated with the relocation guide. In this case, the distance between the latitude and longitude indicated by the guide information and the latitude and longitude of each facility in the facility information is calculated, and the facilities in the facility information are determined as introduceable places in order of shortest distance until a preset number is reached. In this case, only facilities whose distance is equal to or less than a preset upper limit may be determined as introduceable places.

In addition to the above-mentioned positions, information indicating the route related to the guidance may be used as the guide information. The storage unit 11 receives and acquires information indicating the route related to the guidance, which is the guide information, transmitted from the guide terminal 30. The route related to the guidance is, for example, a route in the relocation destination that the relocation guide can introduce (guide), specifically, a recommended route by the relocation guide. The information indicating the route is, for example, information on a line 100 on a map that can specify latitude and longitude as shown in FIG. 5. When information indicating the route related to the guidance is used as the guide information, the storage unit 11 stores latitude and longitude indicating the location of the facility in association with the facility as facility information, as shown in FIG. 4. The storage unit 11 compares the route indicated by the guide information with the latitude and longitude of each facility in the facility information to determine an introduceable place to be associated with the relocation guide. In this case, the storage unit 11 calculates the distance between the route indicated by the guide information and the latitude and longitude of each facility in the facility information, and determines the facilities in the facility information as introduceable places in order of shortest distance until a preset number is reached.

In addition, when using information indicating the route related to the guidance as guide information, when comparing the route with the location of each facility in the facility information, the route may be expanded using a preset method, and the expanded route may be compared with the location of each facility. For example, as shown in FIG. 6, a facility close to an area 101 where a line 100 on the map is thickened (area that has been processed for thickening) may be determined as a place that can be introduced. This is to ensure that facilities near the route are determined as places that can be introduced.

The information indicating the correspondence between the relocation guide and the facility stored by the memory unit 11 is not limited to the information shown in FIG. 2, but may be information in a table format indicating the correspondence between the relocation guide and the facility as shown in FIG. 7. In the example of the information shown in FIG. 7, the facilities associated with "Mr. A" are the location (facility) of the regular neighborhood association meeting and the location (facility) of the strawberry harvest.

The memory unit 11 may also acquire information indicating the means of transportation associated with the relocation guide, and use the information to associate the relocation guide with facilities, i.e., to determine the places that the relocation guide can introduce. The means of transportation associated with the relocation guide is, for example, walking, bicycle, or car, which the relocation guide can use to provide guidance at the relocation destination. Depending on the means of transportation that the relocation guide can use, the facilities that the relocation guide can provide guidance at the relocation destination may change. For example, a relocation guide who can use a car can provide guidance to facilities in a wider area than a relocation guide who can only provide guidance on foot.

For example, the memory unit 11 receives and acquires information indicating the means of transportation associated with the relocation guide transmitted from the guide terminal 30 in addition to the above-mentioned information. At this time, the memory unit 11 may transmit information with a selectable means of transportation column to the guide terminal 30 and receive information on the means of transportation column checked on the guide terminal 30. The memory unit 11 may also use the acquired information indicating the means of transportation to determine the locations that can be introduced. For example, the number of facilities associated with the relocation guide may be changed depending on the means of transportation associated with the relocation guide. In this case, the faster the travel speed of the means of transportation that the relocation guide can use, the greater the number of facilities associated with the relocation guide.

Alternatively, the upper limit of the distance when matching a facility to a relocation guide may be changed depending on the means of transportation associated with the relocation guide. In this case, the faster the travel speed of the means of transportation that the relocation guide can use, the larger the upper limit of the distance is set. How to determine locations that can be introduced depending on the information indicating the means of transportation (for example, how to set the number of facilities or the upper limit of the distance to be matched to a relocation guide depending on the means of transportation) is stored in advance in the memory unit 11.

The correspondence between the relocation guide and the facility by the memory unit 11 does not necessarily have to be performed as described above, and may be performed in a manner other than the above using information other than the above, so long as it corresponds the relocation guide with the facility that the relocation guide can guide. Furthermore, the memory unit 11 does not necessarily have to correspond the relocation guide with the facility, and may receive and store information indicating the correspondence from the guide terminal 30, for example. In this case, the correspondence between the relocation guide and the facility may be performed by the relocation guide himself.

The applicant information acquisition unit 12 is a functional unit that acquires applicant information related to a person wishing to relocate. The applicant information acquisition unit 12 may acquire information indicating the family structure of the person wishing to relocate as the applicant information. The applicant information is information used to determine the relocation guide to be presented to the person wishing to relocate.

For example, the applicant information acquisition unit 12 receives and acquires applicant information transmitted from the applicant terminal 20 in response to an operation on the applicant terminal 20 by the person wishing to relocate. The applicant information is, for example, information indicating the family composition of the person wishing to relocate, specifically, information indicating whether or not they have children. The applicant information is not limited to the above information, and may be any information that is used to determine the relocation guide to be presented to the person wishing to relocate, as described below. For example, the applicant information may be information indicating the desired time period for viewing, the desired content of the view (work-related), the desired job type (occupation), age, annual income, hobbies, etc.

The applicant information acquisition unit 12 also acquires information indicating the desired relocation destination, which is sent from the applicant terminal 20. The information indicating the desired relocation destination may be information that can identify the relocation destination, and may be, for example, information indicating a city, ward, town, or village, information indicating a station at the relocation destination, or information indicating the location of the relocation destination, such as latitude and longitude. The applicant information acquisition unit 12 outputs the acquired information to the presentation unit 13.

The presentation unit 13 is a functional unit that determines a relocation guide to be presented to the person wishing to relocate based on the applicant information acquired by the applicant information acquisition unit 12 and the facilities stored by the storage unit 11, and presents the determined relocation guide to the person wishing to relocate. The presentation unit 13 determines a relocation guide to be presented to the person wishing to relocate as follows, and presents the determined relocation guide to the person wishing to relocate.

The presentation unit 13 inputs information from the applicant information acquisition unit 12. The presentation unit 13 also reads out, for each relocation guide, information indicating the facility associated with the relocation guide from the memory unit 11. The presentation unit 13 extracts, from the relocation guides stored in the memory unit 11, candidate relocation guides to be presented to the relocation applicant, based on the information indicating the desired relocation destination input from the applicant information acquisition unit 12. The presentation unit 13 extracts, as the relocation guide, a relocation guide who can guide the relocation applicant to the desired relocation destination. For example, when the information indicating the desired relocation destination is information indicating a city, ward, town, or village, if the address display of the facility associated with the relocation guide includes the city, ward, town, or village, the relocation guide is determined to be a candidate relocation guide to be presented to the relocation applicant.

The presentation unit 13 also determines whether the facilities read out for the relocation guide extracted as a candidate match the conditions corresponding to the applicant information input from the applicant information acquisition unit 12. For example, if the applicant information is information indicating the presence or absence of children as described above, the applicant information indicating that there are children corresponds to a condition that the read out facilities include child-related facilities (e.g., schools, nurseries, and children's centers). On the other hand, the applicant information indicating that there are no children corresponds to a condition that the read out facilities do not include child-related facilities. The facility conditions corresponding to the applicant information are stored in advance in the presentation unit 13.

The presentation unit 13 determines the relocation guide stored in the storage unit 11 in correspondence with the facility that meets the conditions as the relocation guide to be presented to the relocation applicant related to the input applicant information. The presentation unit 13 presents information indicating the determined relocation guide to the relocation applicant. At this time, information indicating the facilities that the determined relocation guide can guide may also be presented to the relocation applicant. For example, the presentation unit 13 transmits information indicating the association between the relocation guide and the facility stored by the storage unit 11 shown in FIG. 2 for the determined relocation guide to the applicant terminal 20. Alternatively, if the storage unit 11 has acquired information indicating the route related to the guidance from the guide terminal 30, the presentation unit 13 may transmit the information to the applicant terminal 20. The applicant terminal 20 outputs information regarding these relocation guides, such as displaying them.

The presentation unit 13 may preferentially present to the person wishing to relocate a relocation guide who corresponds to a facility that meets the conditions, and may also present other relocation guides to the person wishing to relocate. In addition, in the above example, the relocation guide to be presented to the person wishing to relocate is determined based on one type of applicant information (information indicating whether or not the person has children), but the relocation guide to be presented to the person wishing to relocate may be determined based on multiple types of applicant information.

A person who wishes to relocate and has received a presentation of relocation guides may request guidance to the relocation destination from one of the presented relocation guides. For example, in response to the transmission of information on relocation guides from the presentation unit 13 to the applicant terminal 20, the applicant terminal 20 may transmit information indicating the request to the relocation support system 10 in response to the transmission of the information in response to an operation on the applicant terminal 20 by the person who wishes to relocate. When multiple relocation guides are presented, the information on the presented relocation guides may be referenced to select a relocation guide to be requested to provide guidance. The presentation unit 13 receives the request and notifies the guide terminal 30 of the requested relocation guide of the request. The presentation unit 13 also stores the above-mentioned correspondence between the relocation applicant and the relocation guide, and enables guidance to the relocation destination via the relay unit 14 as described below.

The relay unit 14 is a functional unit that relays an image of the new address provided by the relocation guide and information indicating the location of the relocation guide to the person wishing to relocate. When relaying, the relay unit 14 may obtain information indicating the location of the relocation guide and instruct the relocation guide to move based on the information.

The relay unit 14 is a functional unit that allows the relocation guide to guide the person wishing to relocate to the new location. In response to the operation of the relocation guide, the guide terminal 30 captures video as an image of the new location and transmits the video and information indicating the location of the relocation guide who captured the video to the relocation support system 10. The relay unit 14 receives these and transmits them to the applicant terminal 20 of the person wishing to relocate. The person wishing to relocate can understand the facilities, streetscape, specific congestion, etc. of the new location through the video. In addition, the location of the relocation guide can be displayed on a map on the applicant terminal 20, for example, and the person wishing to relocate can understand the location of the video on the map. The relay unit 14 may relay information in real time or not.

The relay unit 14 relays guidance between the relocation applicant and the relocation guide who are associated by the presentation unit 13 as described above. The relay unit 14 stores information related to the guidance between the applicant terminal 20 of the relocation applicant and the guide terminal 30 of the relocation guide prior to relaying the guidance. For example, the relay unit 14 adjusts the guidance between the relocation applicant and the relocation guide as follows. The relay unit 14 receives information on the desired guidance from the applicant terminal 20. The information on the desired guidance includes, for example, the start location of the guidance (e.g., latitude and longitude), the start time of the guidance (e.g., date and time), and information indicating the facility to which the guide is requested. The relay unit 14 transmits the received information on the desired guidance to the guide terminal 30. When the relay unit 14 receives a response from the guide terminal 30 indicating that the guidance is accepted in response to the transmission, the relay unit 14 stores information on the guidance including the desired guidance information.

The relay unit 14 requests the guide terminal 30 to transmit information indicating its own position when it is a time before the start time of the guidance indicated by the stored information on the guidance, which is a preset time. When the guide terminal 30 receives the request, it measures its own position and transmits the information indicating the position obtained by the positioning (e.g., latitude and longitude) to the relocation support system 10 as information indicating the position of the relocation guide. The relay unit 14 receives and acquires the transmitted information indicating the position. Based on the position of the relocation guide indicated by the acquired information and the start location of the guidance indicated by the stored information on the guidance, the relay unit 14 instructs the relocation guide to move to the start location. For example, if the distance between the position of the relocation guide and the start location is greater than a preset threshold (for example, if the position of the relocation guide cannot be considered to be at the start location), the relay unit 14 instructs the relocation guide to move to the start location. The instruction is performed by transmitting information indicating the instruction from the relay unit 14 to the guide terminal 30. On the guide terminal 30, this information is output and referenced, allowing the relocation guide to understand that he or she needs to move to the starting location of the guidance.

When providing guidance to the relocation destination, the guide terminal 30 takes an image and locates its own position. The guide terminal 30 transmits the image obtained by capturing the image and information indicating the position obtained by locating to the relocation support system 10. The relay unit 14 receives them and transmits them to the requester terminal 20. The requester terminal 20 receives the image and information indicating the position transmitted from the relocation support system 10 and performs output such as display as described above. In addition, the relay unit 14 may determine the progress of whether the guidance has been provided to the facility requested based on the information indicating the position transmitted from the guide terminal 30, and notify the requester terminal 20 and the guide terminal 30 of the determination result. These are the functions of the relocation support system 10 according to this embodiment.

Next, the process executed by the relocation support system 10 according to this embodiment (the operation method performed by the relocation support system 10) will be explained using the sequence diagrams in Figures 8, 10, and 11, and the flowchart in Figure 9.

First, the process of storing a correspondence between a relocation guide and a facility that the relocation guide can guide will be described using the sequence diagram of FIG. 8 and the flowchart of FIG. 9. In this process, first, information for registering a relocation guide is sent from the guide terminal 30 to the relocation support system 10 (S01). This information includes information (e.g., information indicating facilities such as stations) corresponding to the guide information (e.g., information indicating a house number as described above) as described above. In the relocation support system 10, the storage unit 11 receives and acquires the information. Next, the storage unit 11 acquires guide information based on the information (S02). Next, the storage unit 11 compares the acquired guide information with previously stored facility information to determine the facility corresponding to the relocation guide. In other words, the places that the relocation guide can introduce are determined (S03).

The process of this determination will be explained using the flowchart in FIG. 9. First, the acquired guide information is used to search for facilities from pre-stored facility information (S301). Specifically, a match between the address addresses is determined as described above. Next, it is determined whether the number of facilities hit by the search reaches a set number (S302). If the number of facilities hit by the search does not reach the set number (NO in S302), the search conditions are changed (S303). The search conditions are changed, for example, by replacing or deleting the last character of the address address as described above. Next, the process from the facility search (S301) onwards is carried out again using the changed search conditions.

If the number of facilities found in the search reaches the set number (YES in S302), the facilities found in the search are determined as facilities corresponding to the relocation guide, i.e., as places that can be introduced by the relocation guide (S304). This completes the process of determining facilities corresponding to the relocation guide.

Returning to FIG. 8, the storage unit 11 stores the relocation guide and the facilities that the determined relocation guide can provide guidance to in association with each other (S04). This completes the process of storing the relocation guide and the facilities that the relocation guide can provide guidance to in association with each other.

Next, the process of presenting a relocation guide to a person wishing to relocate will be described using the sequence diagram of FIG. 10. In this process, first, the applicant information is sent from the applicant terminal 20 to the relocation support system 10 (S11). As described above, the applicant information is, for example, information indicating the family structure of the person wishing to relocate. In the relocation support system 10, the applicant information is received and acquired by the applicant information acquisition unit 12. Next, the presentation unit 13 determines a relocation guide to be presented to the person wishing to relocate according to the applicant information and the facilities stored in the memory unit 11 (S12). Next, the determined relocation guide is presented from the presentation unit 13 to the applicant terminal 20 (S13).

Information about the relocation guide is output on the applicant terminal 20. Thereafter, for example, if a person wishing to relocate requests guidance to a new location from one of the presented relocation guides, the applicant terminal 20 responds to the presentation to that effect (S14). In the relocation support system 10, the presentation unit 13 notifies the guide terminal 30 of the requested relocation guide to that effect (S15). The presentation unit 13 also stores the association between the person wishing to relocate and the relocation guide (S16). This enables the relocation guide to provide guidance to the person wishing to relocate to the new location via the relocation support system 10, as described below. This concludes the process of presenting relocation guides to the person wishing to relocate.

Next, the process of the relocation guide providing the relocation applicant with information on the relocation destination via the relocation support system 10 will be described using the sequence diagram of FIG. 11. In this process, first, the applicant terminal 20 transmits information on the desired guidance to the relocation applicant (S21). As described above, the desired guidance information includes, for example, the start location of the guidance, the start time of the guidance, and information on the facility to which the applicant wishes to be guided. In the relocation support system 10, the relay unit 14 receives the desired guidance information. Next, the desired guidance information is transmitted from the relay unit 14 to the guide terminal 30 (S22). If the relocation guide accepts the guidance indicated in the desired guidance information, a response to that effect is transmitted from the guide terminal 30 to the relocation support system 10 (S23). In the relocation support system 10, the relay unit 14 receives the response, and information on the guidance including the desired guidance information is stored (S24).

Next, when the time arrives a preset time before the start time of the guidance indicated by the stored information about the guidance, a notification is sent between the relay unit 14 and the guide terminal 30 (S25). At this time, the relay unit 14 receives the information indicating the location sent from the guide terminal 30, and instructs the relocation guide to move based on that information.

Next, the guide terminal 30 captures images at the new address and determines the person's own position (S26). The images captured by the capture and information indicating the position obtained by the positioning are transmitted from the guide terminal 30 to the relocation support system 10 (S27). In the relocation support system 10, the relay unit 14 receives these and transmits them to the applicant terminal 20 (S28). In the applicant terminal 20, this information is received and output, such as for display (S29). The processes of S26 to S29, which relate to the actual guidance, are repeated during the guidance. This concludes the process of the relocation guide guiding the relocation applicant to the new address via the relocation support system 10.

In this embodiment, a relocation guide determined according to the applicant information and the facilities associated with the relocation guide is presented to the person wishing to relocate. Therefore, according to this embodiment, a relocation guide who can guide the person wishing to relocate to facilities that suit the person wishing to relocate, that is, an appropriate relocation guide, can be presented to the person wishing to relocate.

By presenting an appropriate relocation guide to the person wishing to relocate, for example, the relocation guide to the relocation destination can be provided by a single relocation guide instead of multiple relocation guides. This, for example, increases the amount of time that the relocation applicant and the relocation guide can interact. Accordingly, the relocation applicant can receive guidance from the relocation guide about a relocation destination that is highly familiar to them, and can obtain useful information about the relocation destination. Furthermore, by providing guidance for a long period of time, the relocation guide can receive, for example, a high reward in accordance with the guidance.

In addition, as in this embodiment, the relocation support system 10 may further include a relay unit 14 that relays the image of the relocation destination provided by the relocation guide and information indicating the location of the relocation guide to the relocation applicant. With this configuration, not only can the relocation guide be presented to the relocation applicant, but more useful information for knowing the relocation destination can be provided to the relocation applicant. In addition, the relay unit 14 may obtain information indicating the location of the relocation guide when relaying information, and instruct the relocation guide to move based on the information. With this configuration, the relocation guide can reliably and appropriately provide guidance to the relocation destination via the relay unit 14. However, the relocation support system 10 does not need to include the relay unit 14. For example, the interaction between the relocation applicant and the relocation guide after the relocation guide is presented to the relocation applicant may be performed via something other than the relocation support system 10.

Also, as in this embodiment, the storage unit 11 may store facility information in advance, acquire guide information related to the relocation guide, and compare the acquired guide information with the stored facility information to associate the relocation guide with the facility. With this configuration, since the relocation guide and the facility can be associated by acquiring the guide information, it is possible to reliably and appropriately store the association between the relocation guide and the facility. As a result, the present invention can be implemented reliably and appropriately.

In addition, as in this embodiment, the guide information can be information indicating a location or information indicating a route related to the guidance. With this configuration, the facility associated with the relocation guide can be appropriate according to the location or route. As a result, a more appropriate relocation guide can be presented to the person wishing to relocate.

In addition, when matching a relocation guide with a facility as in this embodiment, information indicating the means of transportation associated with the relocation guide may be used. With this configuration, the facility associated with the relocation guide can be made appropriate according to the means of transportation associated with the relocation guide. As a result, a more appropriate relocation guide can be presented to the person wishing to relocate.

However, the association between the relocation guide and the facility does not necessarily have to be performed as described above, and may be performed in any manner. Furthermore, the association between the relocation guide and the facility by the memory unit 11 itself does not have to be performed, and it is sufficient that the relocation guide and the facility are associated and stored in the memory unit 11 at the time the relocation guide is presented to the person wishing to relocate.

In addition, as in this embodiment, information indicating the family structure of the person wishing to relocate, for example, the information indicating whether or not the person has children as described above, can be used as the applicant information. With this configuration, it is possible to present the person wishing to relocate with a relocation destination guide who can guide the person wishing to relocate to facilities that suit the family structure of the person wishing to relocate, that is, a relocation destination guide appropriate to the family structure of the person wishing to relocate. Note that information indicating the family structure of the person wishing to relocate other than information indicating whether or not the person has children may also be used as the information indicating the family structure of the person wishing to relocate. Also, information other than information indicating the family structure of the person wishing to relocate may be used as the applicant information, as long as it is information that can be related to the facility at the relocation destination.

In addition, in matching between the relocation applicant and the relocation guide, not only the relocation guide and the facility may be associated, but also any information about the relocation guide and the corresponding information about the relocation applicant may be used. For example, the matching may be performed using information such as the age, sex, family structure, and hobbies of the relocation guide and the relocation applicant. The use of this information in the matching can be performed in the same way as in conventional arbitrary matching systems.

In addition, some or all of the functions of the relocation support system 10 do not need to be included in an independent device or system, but may be included in at least one of the applicant terminal 20 and the guide terminal 30. In addition, the relocation support system 10 may be realized in any device or system configuration other than those described above, as long as the functions described above are realized.

The block diagrams used to explain the above embodiments show functional blocks. These functional blocks (components) are realized by any combination of at least one of hardware and software. Furthermore, the method of realizing each functional block is not particularly limited. That is, each functional block may be realized using one device that is physically or logically coupled, or may be realized using two or more devices that are physically or logically separated and directly or indirectly connected (for example, using wires, wirelessly, etc.). The functional blocks may be realized by combining the one device or the multiple devices with software.

Functions include, but are not limited to, judgement, determination, judgment, calculation, computation, processing, derivation, investigation, search, confirmation, reception, transmission, output, access, resolution, selection, selection, establishment, comparison, assumption, expectation, regard, broadcasting, notifying, communicating, forwarding, configuring, reconfiguring, allocating, mapping, and assignment. For example, a functional block (component) that performs the transmission function is called a transmitting unit or transmitter. As mentioned above, there are no particular limitations on the method of realization for either of these.

For example, the relocation support system 10 in one embodiment of the present disclosure may function as a computer that performs the information processing of the present disclosure. FIG. 12 is a diagram showing an example of a hardware configuration of the relocation support system 10 according to one embodiment of the present disclosure. The above-mentioned relocation support system 10 may be physically configured as a computer device including a processor 1001, a memory 1002, a storage 1003, a communication device 1004, an input device 1005, an output device 1006, a bus 1007, etc. In addition, the applicant terminal 20 and the guide terminal 30 according to this embodiment may also have the hardware configuration described here.

In the following description, the term "apparatus" may be interpreted as a circuit, device, unit, etc. The hardware configuration of the relocation assistance system 10 may be configured to include one or more of the devices shown in the figure, or may be configured to exclude some of the devices.

Each function of the relocation assistance system 10 is realized by loading a specific software (program) onto hardware such as the processor 1001 and memory 1002, causing the processor 1001 to perform calculations, control communications via the communication device 1004, and control at least one of the reading and writing of data in the memory 1002 and storage 1003.

The processor 1001, for example, operates an operating system to control the entire computer. The processor 1001 may be configured with a central processing unit (CPU) including an interface with peripheral devices, a control device, an arithmetic unit, a register, etc. For example, each function in the relocation assistance system 10 described above may be realized by the processor 1001.

The processor 1001 also reads out programs (program codes), software modules, data, etc. from at least one of the storage 1003 and the communication device 1004 into the memory 1002, and executes various processes according to these. The programs used are those that cause a computer to execute at least some of the operations described in the above-mentioned embodiments. For example, each function in the relocation assistance system 10 may be realized by a control program stored in the memory 1002 and running on the processor 1001. Although the above-mentioned various processes have been described as being executed by one processor 1001, they may be executed simultaneously or sequentially by two or more processors 1001. The processor 1001 may be implemented by one or more chips. The programs may be transmitted from a network via a telecommunications line.

The memory 1002 is a computer-readable recording medium, and may be composed of at least one of, for example, a ROM (Read Only Memory), an EPROM (Erasable Programmable ROM), an EEPROM (Electrically Erasable Programmable ROM), a RAM (Random Access Memory), etc. The memory 1002 may also be called a register, a cache, a main memory (primary storage device), etc. The memory 1002 can store executable programs (program codes), software modules, etc., for performing information processing related to one embodiment of the present disclosure.

Storage 1003 is a computer-readable recording medium, and may be composed of at least one of, for example, an optical disk such as a CD-ROM (Compact Disc ROM), a hard disk drive, a flexible disk, a magneto-optical disk (e.g., a compact disk, a digital versatile disk, a Blu-ray (registered trademark) disk), a smart card, a flash memory (e.g., a card, a stick, a key drive), a floppy (registered trademark) disk, a magnetic strip, and the like. Storage 1003 may also be called an auxiliary storage device. The storage medium provided in relocation assistance system 10 may be, for example, a database including at least one of memory 1002 and storage 1003, a server, or other suitable medium.

The communication device 1004 is hardware (transmitting/receiving device) for communicating between computers via at least one of a wired network and a wireless network, and is also referred to as, for example, a network device, a network controller, a network card, a communication module, etc.

The input device 1005 is an input device (e.g., a keyboard, a mouse, a microphone, a switch, a button, a sensor, etc.) that accepts input from the outside. The output device 1006 is an output device (e.g., a display, a speaker, an LED lamp, etc.) that performs output to the outside. Note that the input device 1005 and the output device 1006 may be integrated into one configuration (e.g., a touch panel).

In addition, each device such as the processor 1001 and memory 1002 is connected by a bus 1007 for communicating information. The bus 1007 may be configured using a single bus, or may be configured using different buses between each device.

The relocation assistance system 10 may also be configured to include hardware such as a microprocessor, a digital signal processor (DSP), an application specific integrated circuit (ASIC), a programmable logic device (PLD), or a field programmable gate array (FPGA), and some or all of the functional blocks may be realized by the hardware. For example, the processor 1001 may be implemented using at least one of these pieces of hardware.

The processing steps, sequences, flow charts, etc. of each aspect/embodiment described in this disclosure may be reordered unless inconsistent. For example, the methods described in this disclosure present elements of various steps using an example order and are not limited to the particular order presented.

The input and output information may be stored in a specific location (e.g., memory) or may be managed using a management table. The input and output information may be overwritten, updated, or added to. The output information may be deleted. The input information may be transmitted to another device.

The determination may be based on a value represented by one bit (0 or 1), a Boolean (true or false) value, or a numerical comparison (e.g., with a predetermined value).

Each aspect/embodiment described in this disclosure may be used alone, in combination, or switched depending on the execution. In addition, notification of specific information (e.g., notification that "X is the case") is not limited to being done explicitly, but may be done implicitly (e.g., not notifying the specific information).

Although the present disclosure has been described in detail above, it is clear to those skilled in the art that the present disclosure is not limited to the embodiments described herein. The present disclosure can be implemented in modified and altered forms without departing from the spirit and scope of the present disclosure as defined by the claims. Therefore, the description of the present disclosure is intended as an illustrative example and does not have any limiting meaning on the present disclosure.

Software shall be construed broadly to mean instructions, instruction sets, code, code segments, program code, programs, subprograms, software modules, applications, software applications, software packages, routines, subroutines, objects, executable files, threads of execution, procedures, functions, etc., whether referred to as software, firmware, middleware, microcode, hardware description language, or otherwise.

Software, instructions, information, etc. may also be transmitted and received via a transmission medium. For example, if the software is transmitted from a website, server, or other remote source using wired technologies (such as coaxial cable, fiber optic cable, twisted pair, Digital Subscriber Line (DSL)), and/or wireless technologies (such as infrared, microwave), then these wired and/or wireless technologies are included within the definition of a transmission medium.

As used in this disclosure, the terms "system" and "network" are used interchangeably.

In addition, the information, parameters, etc. described in this disclosure may be expressed using absolute values, may be expressed using relative values from a predetermined value, or may be expressed using other corresponding information.

As used in this disclosure, the terms "determining" and "determining" may encompass a wide variety of actions. "Determining" and "determining" may include, for example, judging, calculating, computing, processing, deriving, investigating, looking up, searching, inquiring (e.g., searching in a table, database, or other data structure), ascertaining, and the like. "Determining" and "determining" may also include receiving (e.g., receiving information), transmitting (e.g., sending information), input, output, accessing (e.g., accessing data in memory), and the like. Additionally, "judgment" and "decision" can include considering resolving, selecting, choosing, establishing, comparing, etc., to have been "judged" or "decided." In other words, "judgment" and "decision" can include considering some action to have been "judged" or "decided." Additionally, "judgment (decision)" can be interpreted as "assuming," "expecting," "considering," etc.

The terms "connected," "coupled," or any variation thereof, refer to any direct or indirect connection or coupling between two or more elements, and may include the presence of one or more intermediate elements between two elements that are "connected" or "coupled" to each other. The coupling or connection between elements may be physical, logical, or a combination thereof. For example, "connected" may be read as "access." As used in this disclosure, two elements may be considered to be "connected" or "coupled" to each other using at least one of one or more wires, cables, and printed electrical connections, as well as electromagnetic energy having wavelengths in the radio frequency range, microwave range, and optical (both visible and invisible) range, as some non-limiting and non-exhaustive examples.

As used in this disclosure, the phrase "based on" does not mean "based only on," unless expressly stated otherwise. In other words, the phrase "based on" means both "based only on" and "based at least on."

Any reference to elements using designations such as "first," "second," etc., used in this disclosure does not generally limit the quantity or order of those elements. These designations may be used in this disclosure as a convenient way to distinguish between two or more elements. Thus, a reference to a first and a second element does not imply that only two elements may be employed or that the first element must precede the second element in some way.

When the terms "include," "including," and variations thereof are used in this disclosure, these terms are intended to be inclusive, similar to the term "comprising." Additionally, the term "or," as used in this disclosure, is not intended to be an exclusive or.

In this disclosure, where articles have been added through translation, such as a, an, and the in English, the disclosure may include that the nouns following these articles are in the plural form.

In this disclosure, the term "A and B are different" may mean "A and B are different from each other." The term may also mean "A and B are each different from C." Terms such as "separate" and "combined" may also be interpreted in the same way as "different."

10...Relocation support system, 11...Memory unit, 12...Applicant information acquisition unit, 13...Presentation unit, 14...Relay unit, 20...Applicant terminal, 30...Guide terminal, 1001...Processor, 1002...Memory, 1003...Storage, 1004...Communication device, 1005...Input device, 1006...Output device, 1007...Bus.

Claims (7)

A relocation support system for supporting a person who wishes to relocate,
A storage unit that stores a relocation guide and a facility that the relocation guide can guide in association with each other;
an applicant information acquisition unit that acquires applicant information relating to an applicant for relocation;
a presentation unit that determines a relocation guide to be presented to the person wishing to relocate according to the applicant information acquired by the applicant information acquisition unit and the facilities stored in the storage unit, and presents the determined relocation guide to the person wishing to relocate;
Equipped with
The memory unit pre-stores facility information relating to facilities, acquires guide information relating to relocation guides, and compares the acquired guide information with the stored facility information to match the relocation guides with the facilities . The relocation support system according to claim 1 further comprises a relay unit that relays an image of the relocation destination provided by the relocation guide and information indicating the location of the relocation guide to the person wishing to relocate. The relocation support system according to claim 2, wherein the relay unit, when relaying, acquires information indicating the location of the relocation guide and instructs the relocation guide to move based on the information. 4. The relocation assistance system according to claim 1, wherein the storage unit acquires information indicating a location as the guide information. 5. The relocation assistance system according to claim 1, wherein the storage unit acquires, as the guide information, information indicating a route to be guided. The relocation support system of any one of claims 1 to 5 , wherein the memory unit acquires information indicating a means of transportation related to the relocation guide, and matches the relocation guide with a facility according to the means of transportation. The relocation assistance system according to claim 1 , wherein the applicant information acquisition unit acquires, as the applicant information, information indicating a family structure of the person wishing to relocate.

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