JP7609239B2 - System and operation terminal - Google Patents

Description

The present invention relates to a facility management system, a facility management method, and a facility management program for managing facilities such as accommodation facilities.

In recent years, in order to reduce the number of staff at hotels, inns, and other accommodation facilities and to streamline check-in and check-out procedures, a system has been developed in which users themselves operate an operating terminal installed near the front desk to carry out check-in and check-out procedures (see, for example, Patent Document 1).

JP 2019-32749 A

When a user checks out, for example, the user inserts (returns) the room key (card key) into the operating terminal and performs various procedures such as paying the bill. Here, in cases where a single guest room is used by multiple people (groups), only some of the multiple users may check out, while the other users (guests staying together) may remain in the guest room until check-out time.

In this case, for example, when some users carry out check-out procedures on an operating terminal, the operating terminal notifies (sends) a management device (property management system (PMS)) that check-out of the room is complete. In this case, the management device may recognize that check-out of the room is complete, and may, for example, give permission to clean the room or disable the payment function using the card keys of other guests staying in the room.

For this reason, in conventional technology, when only some of the guests in a group of guests staying at the same hotel go through the check-out procedure, the operating terminal does not accept the check-out procedure and displays a screen directing the guests to the front desk, where the check-out procedure for only some of the guests is carried out.

As such, when multiple guests are sharing a room, the check-out process increases the workload of staff and reduces convenience for guests.

The object of the present invention is to provide a facility management system, a facility management method, and a facility management program that can reduce the workload of staff and improve user convenience during check-out procedures when multiple users use a facility.

A facility management system according to one aspect of the present invention includes a reception processing unit and a checkout processing unit. The reception processing unit receives an operation to start a checkout procedure for the target of use at an operation terminal from a first user who uses the target of use. When the reception processing unit receives an operation to start a checkout procedure for the target of use from the first user, if a predetermined condition related to the target of use or the user who uses the target of use is met and the target of use is being used by a second user who is included in the same group as the first user, the checkout processing unit completes the checkout procedure for the first user and does not complete the checkout procedure for the target of use.

A facility management method according to another aspect of the present invention is a method executed by one or more processors to receive an operation to start a check-out procedure for an object of use from a first user who uses the object of use at an operation terminal, and when an operation to start a check-out procedure for the object of use is received from the first user, if a predetermined condition related to the object of use or the user who uses the object of use is satisfied and the object of use is being used by a second user who is in the same group as the first user, complete the check-out procedure for the first user and do not complete the check-out procedure for the object of use.

A facility management program according to another aspect of the present invention is a program for causing one or more processors to execute the following: receiving an operation to start a check-out procedure for an object of use on an operation terminal from a first user who uses the object of use; and, when an operation to start a check-out procedure for the object of use is received from the first user, if a predetermined condition related to the object of use or the user who uses the object of use is satisfied and the object of use is being used by a second user who is in the same group as the first user, completing the check-out procedure for the first user and not completing the check-out procedure for the object of use.

The present invention provides a facility management system, a facility management method, and a facility management program that can reduce the workload of staff and improve user convenience during check-out procedures when a facility is used by multiple users.

FIG. 1 is a diagram showing a schematic configuration of a facility management system according to an embodiment of the present invention. FIG. 2 is a functional block diagram showing the configuration of a facility management system according to an embodiment of the present invention. FIG. 3 is a diagram showing an example of reservation information used in the facility management system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of guest room information used in the facility management system according to the embodiment of the present invention. FIG. 5 is an external view showing an example of a check-in terminal of a facility management system according to an embodiment of the present invention. FIG. 6 is a diagram showing an example of a menu screen displayed on a check-in terminal of the facility management system according to the embodiment of the present invention. FIG. 7 is a diagram showing an example of a room key return screen displayed on a check-in terminal of the facility management system according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of a passport scan screen displayed on a check-in terminal of a facility management system according to an embodiment of the present invention. FIG. 9 is a diagram showing an example of a refund screen displayed on the check-in terminal of the facility management system according to the embodiment of the present invention. FIG. 10 is a diagram showing an example of an additional charge settlement screen displayed on the check-in terminal of the facility management system according to the embodiment of the present invention. FIG. 11 is a diagram showing an example of a check-out completion screen displayed on the check-in terminal of the facility management system according to the embodiment of the present invention. FIG. 12 is a diagram showing an example of a staying guest confirmation screen displayed on a check-in terminal of the facility management system according to the embodiment of the present invention. FIG. 13 is a diagram showing an example of a room key return screen for a fellow guest displayed on a check-in terminal of the facility management system according to an embodiment of the present invention. FIG. 14 is a diagram showing an example of a front desk guidance screen displayed on a check-in terminal of the facility management system according to the embodiment of the present invention. FIG. 15 is a diagram showing an example of a notification ticket issued from a check-in terminal of the facility management system according to an embodiment of the present invention. FIG. 16 is a flowchart showing an example of a procedure of a check-out process in the facility management system according to an embodiment of the present invention. FIG. 17 is a flowchart showing an example of a procedure of a check-out process in the facility management system according to an embodiment of the present invention.

The following describes an embodiment of the present invention with reference to the attached drawings to facilitate understanding of the present invention. Note that the following embodiment is an example of the present invention and does not limit the technical scope of the present invention.

[Facility Management System 100]
As shown in FIG. 1, a facility management system 100 according to an embodiment of the present invention is an example of the facility management system of the present invention, and includes a management device 10 and multiple check-in terminals 20. The facility management system 100 is introduced to accommodation facilities such as hotels and inns. The management device 10 is placed, for example, at the front desk or in an office of the accommodation facility, and manages reservations. Staff members such as managers and employees of the accommodation facility can operate the management device 10. The check-in terminal 20 is an example of an operation terminal of the present invention, and is installed, for example, near the front desk of the accommodation facility, and accepts operations such as check-in procedures and check-out procedures by users who are guests. The management device 10 and the multiple check-in terminals 20 can communicate with each other via a communication network N1 such as a wired LAN or wireless LAN installed in the accommodation facility. One or multiple check-in terminals 20 may be installed. In FIG. 1, three check-in terminals 20 are shown as an example. Users can operate the desired check-in terminal 20. The management device 10 may be installed outside the accommodation facility, and communicate with the multiple check-in terminals 20 via the communication network N1.

Here, a user of an accommodation facility uses his/her user terminal (not shown) to access, for example, an accommodation reservation page on a website operated by the accommodation facility to make a reservation. The management device 10 acquires reservation information for the accommodation reservation and manages the reservation. The reservation process may be executed by the management device 10, or may be executed by a reservation server (not shown) connected to the management device 10 via a communication network N1. For example, the reservation server accepts a reservation request from a user, executes the reservation process, and notifies the management device 10 of the reservation information when the reservation is completed. The user terminal and the management device 10 can communicate via a communication network such as the Internet, LAN, WAN, or public telephone line. A user who has made a reservation visits the accommodation facility on the day of the stay and checks in by operating the check-in terminal 20. When checking out of the accommodation facility, the user operates the check-in terminal 20 to check out. The user also performs a payment procedure for the usage fee during the check-in procedure or check-out procedure.

[Management device 10]
As shown in FIG. 2, the management device 10 includes a control unit 11, a storage unit 12, an operation display unit 13, a communication interface 14, and the like. The management device 10 may be an information processing device such as a personal computer or a tablet terminal. The management device 10 may also be an information processing device or a cloud server that constructs a hotel management system (PMS). The management device 10 has functions such as reservation management, guest room management, accounting management, and customer management. The management device 10 may also have a function (mobile key system) of communicating with an unlocking device installed at the entrance of each guest room (room) to perform an unlocking process. The mobile key system may be located outside the management device 10 and communicate with the management device 10 via the communication network.

The communication interface 14 connects the management device 10 to the communication network N1 by wire or wirelessly, and executes data communication with the check-in terminal 20 via the communication network N1 according to a predetermined communication protocol. The communication interface 14 is also a communication interface for connecting the management device 10 to the communication network by wire or wirelessly, and executing data communication with an external device such as the user terminal via the communication network according to a predetermined communication protocol.

The operation display unit 13 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 12 is a non-volatile storage unit such as a hard disk drive (HDD), a solid state drive (SSD), or a flash memory that stores various information. For example, the storage unit 12 stores a control program for causing the control unit 11 to execute a predetermined process. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or DVD drive electrically connected to the management device 10 and stored in the storage unit 12.

The memory unit 12 also stores reservation information 121 (reservation information database) representing information on accommodation reservations received from the user terminal, and guest room information 122 (guest room information database) representing the occupancy status of guest rooms. The reservation information 121 and guest room information 122 may be included in a data server (not shown) connected to the management device 10 via the communication network.

Figure 3 is a diagram showing an example of reservation information 121. The example shown in Figure 3 shows reservation information 121 for a user (guest) who will use an accommodation facility on November 1, 2022. Accommodation information and guest information are registered in the reservation information 121. The reservation information 121 also includes information that represents the attributes of the user. For the sake of convenience, Figure 3 shows only some information, specifically, the date of stay, the name of the person making the reservation, the name of the guest, the number of people using the facility, and the number of rooms. The reservation information 121 may also include information such as the time the user is scheduled to arrive at the accommodation facility on the day of stay (estimated arrival time) and an email address set on a user terminal (such as a smartphone) that the user will bring to the accommodation facility.

In the example shown in FIG. 3, users P1, P2, and P3 are a group of three people staying in one guest room (a group of people staying the same), and users P6 and P7 are a group of two people staying in one guest room (a group of people staying the same).

Figure 4 is a diagram showing an example of the guest room information 122. The guest room information 122 registers the usage status of the guest room (room). The example shown in Figure 4 shows the usage status at the current time of November 2, 2022 (check-out date). The guest room information 122 includes the name of the guest room user (guest name), the guest room number, the check-out date and time, the usage status, etc. The check-out date and time is set to a preset time (e.g., 10:00 on the check-out date) at the accommodation facility. The check-out date and time may be set to a time later than the set time (e.g., 12:00 on the check-out date) according to the user's request (such as an extension request). The usage status is information indicating the usage status of the guest room and is information indicating whether the check-out procedure for the guest room has been completed. In the example shown in Figure 4, the check-out procedures for the guest rooms "301", "402", and "204" have been completed at the present time ("Check-out completed"), and the check-out procedures for the guest rooms "201" and "203" have not been completed at the present time ("Check-out incomplete"). Here, the usage status "check-out complete" indicates that all occupants of the room have completed the check-out procedures, the room is vacant, and the room can be cleaned and reserved. The usage status "check-out incomplete" indicates that at least one occupant of the room has not completed the check-out procedures, and the room cannot be cleaned or reserved. The control unit 11 updates the usage status of each room based on information obtained from the check-in terminal 20.

The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic operations. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various information, and is used as a temporary storage memory (work area) for the various processes executed by the CPU. The control unit 11 controls the management device 10 by having the CPU execute various control programs that are stored in advance in the ROM or the storage unit 12.

Specifically, the control unit 11 includes various processing units such as a reservation processing unit 111 and a management processing unit 112. The control unit 11 functions as the various processing units by executing various processes according to the control program with the CPU. In addition, some or all of the processing units included in the control unit 11 may be configured with electronic circuits. In addition, the control program may be a program for causing multiple processors to function as the various processing units.

When an operation for making a reservation for lodging is performed on the user terminal, the reservation processing unit 111 determines whether or not a reservation is possible, and if so, performs the reservation process. When the reservation process is completed, the reservation processing unit 111 sends a reservation completion notification to the user terminal, and registers the reservation information, including the lodging information and the lodger information, in the reservation information 121 (see FIG. 3).

In this embodiment, an example in which reservation processing is performed in the management device 10 will be described, but for example, a reservation processing system that executes reservation processing in response to a reservation request from a user may be interposed between the management device 10 and the user terminal. In this case, the management device 10 registers and manages the reservation information sent from the reservation processing system in the reservation information 121.

The management processing unit 112 manages the usage status of each guest room. When the check-out procedure for the guest room is completed, the management processing unit 112 updates the guest room information 122 (see FIG. 4). The management processing unit 112 updates the guest room information 122 based on information obtained from the check-in terminal 20. The management processing unit 112 is an example of the management processing unit of the present invention.

For example, when user P4 of room number "301" completes the check-out procedure, the management processing unit 112 registers "check-out completed" in the usage status of room number "301" in the room information 122. Also, for example, when users P8 and P9 of room number "204" complete the check-out procedure, the management processing unit 112 registers "check-out completed" in the usage status of room number "204" in the room information 122. Also, for example, if at least one of users P1, P2, and P3 of room number "201" has not completed the check-out procedure, the management processing unit 112 registers "check-out not completed" in the usage status of room number "201" in the room information 122. A specific method for updating the room information 122 by the management processing unit 112 will be described later.

[Check-in terminal 20]
2, the check-in terminal 20 includes a control unit 21, a storage unit 22, an operation display unit 23, a room key issuing/collecting unit 24, a reading unit 25, a communication interface 26, a camera 27 (see FIG. 5), etc. The check-in terminal 20 may be an information processing device such as a personal computer.

Figure 5 is an external view showing an example of a check-in terminal 20. As shown in Figure 5, in the check-in terminal 20, the user can touch the operation display unit 23. The user performs check-in and check-out procedures while operating the operation screen displayed on the operation display unit 23. The camera 27 is provided on the upper part of the operation display unit 23, and captures, for example, an image of the user's face. The check-in terminal 20 also includes a card insertion unit for inserting cards such as credit cards, and a money insertion unit for inserting coins and bills.

The communication interface 26 is a communication interface for connecting the check-in terminal 20 to the communication network N1 by wire or wirelessly, and for performing data communication with the management device 10 via the communication network N1 in accordance with a predetermined communication protocol.

The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a touch panel that accepts operations.

Camera 27 is a digital camera that captures an image of the user and outputs the image as digital image data. Camera 27 may be a network camera. Camera 27 may also have a sensor function that detects a person in front of check-in terminal 20.

The reading unit 25 reads information codes such as two-dimensional codes. The reading unit 25 may also have a function for scanning personal information such as the user's passport or identification card.

The room key issuing and collecting unit 24 issues (discharges) room keys (e.g., card keys) for guest rooms. The room key issuing and collecting unit 24 issues room keys based on instructions from the control unit 21. For example, when a user is authenticated during check-in procedures, the room key issuing and collecting unit 24 discharges an IC card-type card key that stores information corresponding to the user (e.g., room number, information on the dates of stay, etc.) from the check-in terminal 20. The room key is an IC card key that unlocks the guest room through a communication process with an unlocking device (communication device). The communication process can be, for example, a short-range wireless communication means using a non-contact IC card. For example, when a user brings the room key close to the unlocking device, the unlocking device checks the room key's identification information (e.g., room number) through the communication process, and unlocks the guest room if the check is successful.

The room key is not limited to an IC card, but may be a magnetic card. The room key is an example of a usage key of the present invention. Note that the usage key of the present invention is not limited to a card key, but may be a key that is inserted into a keyhole to lock and unlock, or an information code key in which an information code such as a two-dimensional code is printed on a paper medium, etc.

The room key issuing and collecting unit 24 further has a function of collecting room keys. For example, it serves as an insertion slot (return slot) for the room key when the user returns the room key during the check-out procedure. Inside the check-in terminal 20, there is a storage unit for storing room keys issued to users, and a collection unit for collecting used room keys returned by users.

For example, during check-in procedures, the room key issuing and collecting unit 24 ejects the room key transported from the storage unit to the outside based on instructions from the control unit 21. Also, when the room key is returned during check-out procedures, the room key issuing and collecting unit 24 collects the room key in the collection unit based on instructions from the control unit 21.

The storage unit 22 is a non-volatile storage unit such as an HDD, SSD, or flash memory that stores various information. For example, the storage unit 22 stores a control program such as a check-out processing program for causing the control unit 21 to execute the check-out processing (see Figures 16 and 17) described below. For example, the check-out processing program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or DVD drive electrically connected to the check-in terminal 20 and stored in the storage unit 22. The check-out processing program may be downloaded to the storage unit 22 of the check-in terminal 20 via the communication network N1.

The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 21 controls the check-in terminal 20 by executing the various control programs stored in advance in the ROM or the storage unit 22 with the CPU.

Specifically, as shown in FIG. 2, the control unit 21 includes various processing units such as a reception processing unit 211, a display processing unit 212, a check-in processing unit 213, and a check-out processing unit 214. The control unit 21 functions as the various processing units by executing various processes according to the check-out processing program with the CPU. Some or all of the processing units included in the control unit 21 may be configured with electronic circuits. The check-out processing program may be a program for causing multiple processors to function as the various processing units.

The reception processing unit 211 accepts operations related to check-in and check-out procedures by users of the accommodation facility. The reception processing unit 211 acquires operation information entered by the user on the operation display unit 23 of the check-in terminal 20.

For example, when a user presses the "Check-in" button on the menu screen shown in FIG. 6 to start the check-in procedure, the reception processing unit 211 acquires the operation information. The check-in procedure includes an operation to scan a passport if the user is a foreigner, an operation to input guest information such as a reservation number, name, telephone number, and address, a payment operation, and an operation to select the number of room keys. Note that when a user holds a two-dimensional code displayed on the user terminal (mobile terminal) over the reading unit 25 (see FIG. 5) during the check-in procedure, the reception processing unit 211 may acquire the guest information contained in the read two-dimensional code.

For example, when a user presses the "Check Out" button on the menu screen D1 shown in FIG. 6 to start the check-out procedure, the reception processing unit 211 acquires the operation information. The check-out procedure includes operations such as returning a room key, scanning a passport, making a payment (e.g., additional payment), and a refund. For example, when the reception processing unit 211 receives an operation to return a room key for a guest room from the user at the check-in terminal 20, it receives an operation to start the check-out procedure for that guest room.

The display processing unit 212 displays various types of information on the operation display unit 23. For example, the display processing unit 212 sequentially displays operation screens on the operation display unit 23 for inputting information required for check-in and check-out procedures. The display processing unit 212 displays various other messages on the operation display unit 23. Specific examples of the operation screens will be described later.

The check-in processing unit 213 authenticates the user based on the information entered during the check-in procedure. For example, the check-in processing unit 213 refers to the reservation information 121 (see FIG. 3) stored in the management device 10, and authenticates the user and allows the user to stay if the information entered by the user matches the reservation information 121. The check-in processing unit 213 may also authenticate the user and allow the user to stay if the passport image scanned by the reading unit 25 matches the face image of the user captured by the camera 27.

Furthermore, when the user has completed inputting the information required for check-in and has been successfully authenticated, the check-in processing unit 213 performs payment for the accommodation fee. For example, when the user inserts a credit card into the card insertion section of the check-in terminal 20, the check-in processing unit 213 performs payment processing by sending a payment request to the payment server of the payment service provider used by the user. Note that the payment processing may be included in the check-out procedure.

The check-in processing unit 213 also causes the check-in terminal 20 to issue a room key for unlocking the guest room of the accommodation facility. Specifically, the check-in processing unit 213 performs a room key issuing process that issues a room key (card key) when the payment process is completed during the check-in procedure, for example. Note that the room key issuing process may be performed at any time during the check-in process.

In addition, in the room key issuing process, the check-in processing unit 213 issues the number of room keys designated by the user. For example, if users P1, P2, and P3 are a group of three people staying in one room (a group of people staying together), user P1 can select one to three room keys (maximum three) during the check-in procedure. If user P1 selects "three", the check-in processing unit 213 issues three room keys from the room key issuing and collecting unit 24. Users P1, P2, and P3 can each carry their own room key to lock and unlock the guest room, check out, and so on. The control unit 21 may manage the number of room keys issued for each guest room.

The check-out processing unit 214 performs check-out processing based on the information input during the check-out procedure. For example, the check-out processing unit 214 performs check-out processing by referring to the reservation information 121 (see FIG. 3) and the room information 122 (see FIG. 4) stored in the management device 10.

Specifically, when a user checks out of an accommodation facility, the user first presses the "Check Out" button on the menu screen D1 (see FIG. 6). When the reception processing unit 211 accepts the pressing of the "Check Out" button, the display processing unit 212 displays the room key return screen D2 shown in FIG. 7. The user inserts the room key into the room key issuing and collecting unit 24 (see FIG. 5). In response to the user's return operation of the room key, the check-out processing unit 214 carries out the check-out procedure for that user. Specifically, when the check-out processing unit 214 obtains the room number of the returned room key, it determines whether or not there are other guests staying with the user (whether or not they are part of a group of guests staying with the user), and executes check-out processing according to the determination result.

For example, if the user is not staying with anyone (single occupancy), the check-out processing unit 214 performs passport scanning, additional payment processing, refund processing, etc. as necessary. For example, if the user is a foreigner and has not scanned their passport during the check-in procedure, the check-out processing unit 214 displays a passport scan screen D3 (see FIG. 8) to prompt the user to scan their passport. For example, if a refund is required to the user, the check-out processing unit 214 displays a refund screen D4 (see FIG. 9) to refund the user. For example, if the user is required to pay an additional fee, the check-out processing unit 214 displays an additional fee payment screen D5 (see FIG. 10) to perform payment processing.

When the check-out processing unit 214 completes the above-mentioned necessary processing, it displays the check-out completion screen D6 (see FIG. 11) and completes the check-out process for the guest room used by the user. When the check-out processing unit 214 completes the check-out process for the guest room, it sends completion information to the management device 10 indicating that the check-out procedure for the guest room has been completed. When the management device 10 obtains the completion information from the check-in terminal 20, it sets the usage status of the guest room to a check-out completed state. For example, when the check-out procedure for the guest room with room number "301" used by user P4 is completed, the management device 10 registers "check-out completed" as the usage status corresponding to the room number "301" in the room information 122 (see FIG. 4). The management device 10 issues cleaning instructions and updates the reservation status (sets to "vacant") for the guest room with room number "301" for which "check-out completed" has been registered. In addition, the management device 10 sets the room key assigned to the room number "301" to be unavailable.

In contrast, if the user has guests staying with them (in the case of a group of guests staying with them), the check-out processing unit 214 displays a guest-staying-with-the-same-guests confirmation screen D7 (see FIG. 12). Specifically, as shown in FIG. 12, the check-out processing unit 214 displays selectable buttons K1 for "Return room key for guest staying with them," K2 for "Room key for guest staying with them has been returned," and K3 for "Guests staying with them are in the room" on the guest-staying-with-the-same-guests confirmation screen D7.

For example, when two users P6 and P7 staying in the room with the room number "203" come to the check-in terminal 20 to check out, the representative (e.g., user P6) returns his/her own room key (see FIG. 7) and then presses the "Return room keys of fellow guests" operation button K1. When user P6 presses the operation button K1, the check-out processing unit 214 displays the fellow guest room key return screen D8 (see FIG. 13) and prompts the fellow guest (user P7) to return the room key. User P6 inserts the fellow guest's room key into the room key issuing and collecting unit 24 (see FIG. 5). When user P6 has returned all the room keys, he/she presses the "Return complete" button on the fellow guest room key return screen D8. After that, the check-out processing unit 214 completes the check-out procedure for the room with the room number "203" by scanning the passport, processing additional payment, processing refunds, etc. as necessary, as described above, and transmits the completion information to the management device 10.

Here, there are cases where only one of the users P6 and P7 using the room with the room number "203" (for example, user P6) wants to check out. For example, there are cases where only user P6 comes to the check-in terminal 20 and performs the check-out procedure before the check-out time. For example, a family representative may perform the check-out procedure first, or some users in a group of guests may perform the check-out procedure in order to leave the accommodation facility first. In this case, user P6 presses the "Check-out" button on the menu screen D1 (see FIG. 6) to return his/her room key (see FIG. 7), and then presses the "Staying with other guests in the room" operation button K3 on the fellow guest confirmation screen D7 (see FIG. 12). When user P6 presses the operation button K3, the check-out processing unit 214 displays the check-out completion screen D6 (see FIG. 11) to complete the check-out procedure for user P6. When the check-out process for user P6 is complete, the check-out processing unit 214 does not send completion information indicating that the check-out process for the room (room number "203") has been completed to the management device 10 because the same guest (user P7) is currently using the room. In this case, the management device 10 sets (maintains) the usage status of the room with room number "203" in the room information 122 to a check-out incomplete state (see FIG. 4).

In this way, when a room in which a first user of the same staying group has completed the check-out procedure is being used (occupied) by a second user of the same staying group, the check-out processing unit 214 sets the usage status of the room to a state in which check-out is incomplete. Note that the management device 10 may register "check-out incomplete" as the default value for the usage status in the room information 122, and update it to "check-out completed" when the completion information is acquired. The check-out processing unit 214 is an example of a management processing unit of the present invention.

In another embodiment, when the room key is returned from user P6, the check-out processing unit 214 may complete the check-out procedure of user P6 if a predetermined condition (termination condition) is met. For example, the check-out processing unit 214 may complete the check-out procedure of user P6 if all of the passport scanning process, additional payment process, and refund process are unnecessary. The termination condition is not limited to the unnecessary of all of the above processes, and may be the condition that at least any of the processes is unnecessary. That is, when the reception processing unit 211 receives an operation to start the check-out procedure of a room from a first user, if a predetermined condition (termination condition) related to the first user or the room is satisfied and the room is being used (occupied) by a second user of the same staying group, the check-out processing unit 214 completes the check-out procedure of the first user and does not complete the check-out procedure of the room. In this case, when the management device 10 does not complete the check-out procedure of the room, it sets the usage status of the room to a check-out incomplete state.

The check-out processing unit 214 also presents predetermined guidance information when at least one of the passport scanning process, the additional payment process, and the refund process is required. That is, the check-out processing unit 214 presents predetermined guidance information when the check-out procedure for some users in the same lodging group cannot be completed. For example, the check-out processing unit 214 displays the front desk guidance screen D9 shown in FIG. 14 to guide user P6 to the front desk. The check-out processing unit 214 also displays the front desk guidance screen D9 and issues a notification ticket M1 shown in FIG. 15. As shown in FIG. 15, the notification ticket M1 displays information such as the room number and the required process (here, the passport scanning process, the additional payment process, and the refund process). When user P6 presents the notification ticket M1 to the front desk, the front desk staff performs each of the above processes to complete the check-out procedure for user P6.

If only one of users P6 and P7 (e.g. user P6) staying in room number "203" completes the check-out procedure first, user P7 will then carry out his/her own check-out procedure. User P7 presses the "Check-out" button on menu screen D1 (see FIG. 6) to return his/her room key (see FIG. 7), and then presses operation button K2 for "Room key of fellow guests returned" on the fellow guest confirmation screen D7 (see FIG. 12). When user P7 presses operation button K2, the check-out processing unit 214 will perform passport scanning processing, additional payment processing, refund processing, etc. as necessary.

When the check-out processing unit 214 completes the necessary processing described above, it displays the check-out completion screen D6 (see FIG. 11) and completes the check-out processing for the room used by the user. Note that, for example, if user P6, who has previously completed the check-out procedure, has completed the above-mentioned processes at the front desk, the check-out processing unit 214 omits the above-mentioned processes. When the check-out processing unit 214 completes the check-out procedure for user P7, it sends completion information to the management device 10 indicating that the check-out procedure for the room has been completed. When the management device 10 obtains the completion information from the check-in terminal 20, it sets the usage status of the room to a check-out complete state. For example, when the check-out procedures for users P6 and P7 are completed and the check-out procedure for the room with room number "203" is completed, the management device 10 updates the usage status corresponding to room number "203" in the room information 122 (see FIG. 4) from "check-out not completed" to "check-out completed."

In another embodiment, when user P6 checks out first while user P7 is still in the room, the check-out processing unit 214 may allow user P6 to complete the check-out procedures by performing necessary processes such as scanning the passport, additional payment, and refund processing. In this case, the check-out processing unit 214 omits the above processes during user P7's check-out procedures and completes the check-out procedures for the guest room.

As described above, the control unit 21 performs the check-in process and the check-out process. In addition, multiple check-in terminals 20 can perform the check-in process and the check-out process in parallel.

[Checkout process]
An example of check-out processing executed in the facility management system 100 will be described below with reference to Figures 16 and 17. The check-out processing is executed by the control unit 21 of the check-in terminal 20. For example, the control unit 21 starts execution of the check-out processing program each time a user performs an operation to start the check-out procedure on the check-in terminal 20, thereby starting execution of the check-in processing. The check-in processing may be terminated midway in response to a predetermined operation on the check-in terminal 20. The present invention can be understood as an invention of a check-out method (an example of a facility management method of the present invention) that executes one or more steps included in the check-out processing.

In addition, one or more steps included in the checkout process described here may be omitted as appropriate. Furthermore, the steps in the checkout process may be executed in a different order as long as the same action and effect is achieved. Furthermore, although an example is given here in which the steps in the checkout process are executed in a distributed manner by multiple processors corresponding to the control unit 21, in other embodiments, the steps in the checkout process may be executed by a single processor.

First, in step S1, the control unit 21 of the check-in terminal 20 determines whether or not an operation to start the check-out procedure has been accepted from the user. For example, when the user presses the "Check-out" button on the menu screen D1 (see FIG. 6) of the check-in terminal 20, the control unit 21 determines that an operation to start the check-out procedure has been accepted (S1: Yes) and transitions the process to step S2. The control unit 21 waits until an operation to start the check-out procedure is accepted from the user (S1: No).

In step S2, the control unit 21 determines whether the room key has been returned normally. Specifically, when the user presses the "Check Out" button on the menu screen D1 and accepts an operation to start the check-out procedure, the control unit 21 displays a room key return screen D2 (see FIG. 7). The user inserts (returns) the room key into the room key issuing and collecting unit 24 (see FIG. 5) according to the room key return screen D2. If the inserted room key is collected normally, the control unit 21 determines that the room key has been returned normally (S2: Yes) and moves the process to step S3. If the inserted room key cannot be collected normally, the control unit 21 displays return error information, ejects the room key, and has the user perform the return operation again (S2: No).

In step S3, the control unit 21 determines whether the user has any guests staying with them. Specifically, the control unit 21 obtains the room number of the returned room key and determines whether the user has any guests staying with them (whether they are part of a group of guests staying with them) by referring to the reservation information 121 (see FIG. 3) and the like. If the control unit 21 determines that the user has any guests staying with them (S3: Yes), it transitions the process to step S4.

On the other hand, if the control unit 21 determines that there is no other guest staying with the guest (single occupancy) (S3: No), it transitions the process to step S15 (see FIG. 7). If there is no other guest staying with the guest, the control unit 21 executes steps S15 to S20 (passport scanning process, refund process, additional payment process) described below to complete the check-out procedure. The control unit 21 then sends completion information indicating that the check-out procedure for the guest room has been completed to the management device 10 (S7). The management device 10 registers "check-out completed" as the usage status corresponding to the guest room in the guest room information 122 (see FIG. 4).

On the other hand, if there are fellow guests staying at the hotel, in step S4, the control unit 21 causes the fellow guest confirmation screen D7 (see FIG. 12) to be displayed. Specifically, as shown in FIG. 12, the control unit 21 causes the fellow guest confirmation screen D7 to selectively display an operation button K1 for "Return room key for fellow guest," an operation button K2 for "Room key for fellow guest has been returned," and an operation button K3 for "Fellow guest currently in the room."

For example, a user presses the "fellow guests present" operation button K3 when checking out alone while fellow guests are still in the room. In another example, a user presses the "return room keys for fellow guests" operation button K1 when checking out together with fellow guests. In another example, when some fellow guests have already completed the check-out procedure, a user presses the "room keys for fellow guests returned" operation button K2 when the other fellow guests (the user currently checking out) check out.

The control unit 21 determines which option (operation button K1, K2, K3) the user selected on the fellow guests confirmation screen D7 (see FIG. 12). When the user presses the "fellow guests are in the room" operation button K3, the control unit 21 determines that "fellow guests are in the room" was selected (S5: Yes) and transitions the process to step S6.

In addition, when the user presses the operation button K1 for "Return room keys of fellow guests" on the fellow guest confirmation screen D7, the control unit 21 determines that "Return room keys of fellow guests" has been selected (S5: No and S11: Yes), and transitions the process to step S12.

In addition, when the user presses the operation button K2 for "Room key of fellow guests has been returned" on the fellow guests confirmation screen D7, the control unit 21 determines that "Room key of fellow guests has been returned" has been selected (S5: No, S11: No, and S21: Yes), and transitions the process to step S15.

The control unit 21 waits until it receives a selection operation from the user of any of the options (operation buttons K1, K2, K3) on the same-guest confirmation screen D7 (S21: No).

In step S6 (see FIG. 16), the control unit 21 determines whether a predetermined termination condition is met. Specifically, the control unit 21 checks whether each of the passport scanning process, the additional payment process, and the refund process is necessary, and determines that the termination condition is met if none of the processes are necessary (S6: Yes). On the other hand, the control unit 21 determines that the termination condition is not met if at least one of the processes is necessary (S6: No). If the control unit 21 determines that the termination condition is met (S6: Yes), it transitions the process to step S7, and if it determines that the termination condition is not met (S6: No), it transitions the process to step S8.

In step S7, the control unit 21 executes a check-out completion process. For example, when user P6 of users P6 and P7 returns his/her room key and completes the check-out procedure, and user P7 is present in the guest room, the control unit 21 completes the check-out procedure for user P6 only. In this case, since user P7 is using the guest room, the control unit 21 does not complete the check-out procedure for the guest room (room number "203"), and does not send completion information to the management device 10 indicating that the check-out procedure for the guest room (room number "203") has been completed. In the guest room information 122, the management device 10 maintains the usage status of the guest room with room number "203" as being in a check-out incomplete state (see FIG. 4).

In step S8, the control unit 21 guides the user to the front desk. Specifically, the control unit 21 displays the front desk guide screen D9 (see FIG. 14) and issues a notification ticket M1 (see FIG. 15) to guide the user to the front desk. In this case, the room key is collected at the check-in terminal 20, and the above-mentioned processes (passport scanning process, additional payment process, refund process) are carried out at the front desk, completing the check-out procedure for the user.

After steps S7 and S8, the control unit 21 ends the check-out process, displays the menu screen D1, and returns the process to step S1.

Here, when user P6 of users P6 and P7 returns his/her room key and completes the check-out procedure, and then user P7 performs the check-out procedure, the control unit 21 accepts the room key return operation from user P7 (S2). In this case, user P7 presses the operation button K2 for "Room key returned for fellow guests" on the fellow guest confirmation screen D7 (see FIG. 12). When the control unit 21 determines that "Room key returned for fellow guests" has been selected (S21: Yes), it transitions the process to step S15.

In step S15, the control unit 21 determines whether or not a passport scan is required. For example, if user P7 is a foreigner and has not scanned his/her passport during the check-in procedure, the control unit 21 determines that a passport scan is required. If the control unit 21 determines that a passport scan is required (S15: Yes), it transitions the process to step S16. On the other hand, if the control unit 21 determines that a passport scan is not required (S15: No), it transitions the process to step S17.

In step S16, the control unit 21 executes the passport scanning process. Specifically, the control unit 21 displays the passport scanning screen D3 (see FIG. 8) and prompts the user P7 to scan the passport.

Next, in step S17, the control unit 21 determines whether or not a refund needs to be made to the user. If the control unit 21 determines that a refund needs to be made to user P7 (S17: Yes), the control unit 21 transitions the process to step S18. On the other hand, if the control unit 21 determines that a refund is not needed for user P7 (S17: No), the control unit 21 transitions the process to step S19.

In step S18, the control unit 21 executes the refund process. Specifically, the control unit 21 displays the refund screen D4 (see FIG. 9) and refunds the amount to the user.

Next, in step S19, the control unit 21 determines whether or not the user needs to pay an additional fee. If the control unit 21 determines that user P7 needs to make an additional payment (S19: Yes), the control unit 21 transitions the process to step S20. On the other hand, if the control unit 21 determines that user P7 does not need to make an additional payment (S19: No), the control unit 21 transitions the process to step S7 (see FIG. 16).

In step S20, the control unit 21 executes the additional charge settlement process. Specifically, the control unit 21 executes the settlement process by displaying the additional charge settlement screen D5 (see FIG. 10). After step S20, the control unit 21 transitions the process to step S7.

In step S7, the control unit 21 completes the check-out procedures for user P7. In this case, user P6, who is staying with the same guest, completed the check-out procedures first, followed by user P7, so the control unit 21 completes the check-out procedures for the guest room used by users P6 and P7 (room number "203") and sends completion information to the management device 10. In this way, the control unit 21 does not send completion information for the check-out procedures for that guest room to the management device 10 when some of the guests staying with the same guest have completed the check-out procedures, but sends the completion information to the management device 10 when the check-out procedures for all guests staying with the same guest have completed.

When a user presses the "Return room keys of fellow guests" operation button K1 on the fellow guest confirmation screen D7 (S11: Yes), the control unit 21 in step S12 displays the fellow guest room key return screen D8 (see FIG. 13) to prompt the fellow guests to return their room keys. For example, when two users P6 and P7 staying in room number "203" come to the check-in terminal 20 to check out, the representative (e.g. user P6) returns his or her own room key and then presses the "Return room keys of fellow guests" operation button K1. The control unit 21 then displays the fellow guest room key return screen D8 to prompt the fellow guests to return their room keys.

Next, in step S13, the control unit 21 determines whether the room key has been returned normally. The user inserts the room key into the room key issuing and collecting unit 24 (see FIG. 5) according to the fellow guest room key return screen D8. If the inserted room key is collected normally, the control unit 21 determines that the room key has been returned normally (S13: Yes) and moves the process to step S14. On the other hand, if the room key is not returned and the "fellow guest is in the room" button (see FIG. 13) on the fellow guest room key return screen D8 is pressed (S22: Yes), the control unit 21 moves the process to step S6 (see FIG. 16) and executes the above-mentioned process. For example, if two of a group of three people check out together and one person is in the room, the user presses the "fellow guest is in the room" button on the fellow guest room key return screen D8 during the check-out process.

In step S14, the control unit 21 determines whether the "End return" button has been pressed on the same-guest room key return screen D8. For example, the user presses the "End return" button when he or she has returned the room keys for all of the same-guest guests. The control unit 21 repeatedly accepts the room key return operation until the "End return" button is pressed (S14: No). When the "End return" button is pressed (S14: Yes), the control unit 21 transitions the process to step S15.

When the user presses the "Return Complete" button (S14: Yes), the control unit 21 executes the processes of steps S15 to S20 described above (passport scanning process, refund process, additional payment process) to complete the check-out procedure. The control unit 21 then sends completion information indicating that the check-out procedure for the guest room has been completed to the management device 10 (S7). The management device 10 registers "Check-out completed" in the usage status corresponding to the guest room in the guest room information 122 (see Figure 4).

In this manner, the facility management system 100 executes the check-out process.

As described above, the facility management system 100 according to this embodiment is configured to complete the check-out procedure for an object of use (e.g., a guest room or a room) by a first user who uses the object of use at an operation terminal (check-in terminal 20), and to not complete the check-out procedure for the object of use if a predetermined condition (termination condition) related to the object of use or the user who uses the object of use is met and the object of use is being used by a second user who is in the same group as the first user.

The facility management system 100 also accepts an operation to return a first usage key (room key) for a usage object (e.g., a guest room, a room) from a first user who uses the usage object at an operation terminal (check-in terminal 20), and performs a check-out procedure for the first user in response to the return operation of the first usage key. Furthermore, when the usage object for which the check-out procedure of the first user has been completed is being used (present in the room) by a second user (a guest staying with the first user) who is in the same group as the first user, the facility management system 100 sets the usage status of the usage object to a state in which check-out has not been completed (being used).

According to the above configuration, for example, only some of the users in a group of people staying in the same room can perform the check-out procedure at the check-in terminal 20. Even if only some of the users perform the check-out procedure, the usage status of the room is not updated (changed) to a check-out completed state, and the check-out incomplete state is maintained. In other words, when some of the users staying in the same room perform the check-out procedure, the check-out procedure of the users is permitted, and the check-out procedure of the room itself is not completed. This makes it possible to prevent the room from being updated to a state that can be cleaned or a state that can be reserved ("vacant"). It also makes it possible to avoid restrictions on the use of the room key (locking, unlocking, use of ancillary facilities, etc.).

This makes it possible to reduce the workload of staff during check-out procedures when multiple users use the same facility, while also improving convenience for users.

Facility management system 100 may also carry out the check-out procedure for the first user when payment of the fee for the guest room (additional settlement, etc.) and refund are not required. Facility management system 100 may also carry out the check-out procedure for the first user when it is not necessary to obtain personal information (passport, identification card, etc.) indicating the user using the guest room.

In addition, the facility management system 100 may present predetermined guidance information (guidance to the front desk) when the first user cannot complete the check-out procedure, for example, when payment of the room fee is required, when a refund is required, or when personal information needs to be obtained.

This allows some users to complete the check-out process only when no special processing is required. In this case, staff only need to handle special processing, reducing their workload.

In addition, when a room key is returned to the check-in terminal 20, the facility management system 100 may accept the return operation of the room key and perform the check-out procedure for the first user based on the usage information associated with the room key (reservation information 121, room information 122, etc.).

In addition, when the check-out procedure for the first user for the guest room is completed, the facility management system 100 may display a selection screen (such as a same-guest confirmation screen D7) on the check-in terminal 20 to select whether or not the guest room is being used by another user.

Furthermore, the facility management system 100 may accept an operation to start the check-out procedure for the guest room from the second user at the check-in terminal 20, and complete the check-out procedure for the guest room when the check-out procedure for the second user for the guest room is completed. For example, the facility management system 100 may accept an operation to return the room key for the guest room from the second user at the check-in terminal 20, perform the check-out procedure for the second user in response to the return operation of the room key, and set the usage status of the guest room to a check-out completed state when the check-out procedure for the second user for the guest room is completed.

Here, as another embodiment, the facility management system 100 may set the usage status of the guest room to a check-out completed state when the pre-set end time of usage (check-out time) for the guest room has passed while the second user has not completed the check-out procedure for the guest room.

Specifically, it is conceivable that after user P6, of users P6 and P7 (a group of guests staying in the same room with room number "203"), has completed the check-out procedures, user P7 will leave the accommodation facility without completing the check-out procedures. For example, if there are no procedures required at check-out, such as additional payment, user P7 will leave the accommodation facility without returning the room key. In this case, the control unit 21 will send completion information to the management device 10 indicating that the check-out procedures for the room with room number "203" (room number "203") have been completed once the check-out time ("12:00") has passed. When the management device 10 obtains the completion information from the check-in terminal 20, it will set the usage status of the room to a check-out completed state.

The facility management system 100 according to this embodiment also includes an operation terminal (check-in terminal 20) that accepts operations related to the check-out procedure from users, and a management device 10 (server) that manages the usage status of guest rooms. When the check-out procedures for a guest room by a first user and a second user are completed, the check-in terminal 20 transmits completion information indicating that the check-out procedures for the guest room have been completed to the management device 10, and when the management device 10 receives the completion information from the check-in terminal 20, it sets the usage status of the guest room to a check-out completed state.

Note that the guest room (room) of the accommodation facility according to this embodiment is one example of a target of use of the present invention. The target of use of the present invention is not limited to this. For example, the target of use of the present invention may be a private room or table in a restaurant, or equipment in an entertainment facility.

The room key (card key) according to this embodiment is an example of a usage key according to the present invention.

In another embodiment of the present invention, each processing unit (e.g., reception processing unit 211, display processing unit 212, check-in processing unit 213, check-out processing unit 214) included in the control unit 21 of the check-in terminal 20 may be included in the control unit 11 of the management device 10.

The facility management system of the present invention may be configured with the management device 10 and the check-in terminal 20, or may be configured with either the management device 10 or the check-in terminal 20 alone.

[Notes on the invention]
The following will provide an overview of the invention extracted from the above-described embodiment. Note that the configurations and processing functions described in the following supplementary notes can be selected and combined as desired.

<Appendix 1>
a reception processing unit that receives an operation to start a check-out procedure for the target of use from a first user who uses the target of use at an operation terminal;
a check-out processing unit that, when the reception processing unit receives an operation to start a check-out procedure for the target of use from the first user, completes the check-out procedure for the first user and does not complete the check-out procedure for the target of use if a predetermined condition related to the target of use or a user using the target of use is met and the target of use is being used by a second user who is included in the same group as the first user;
A facility management system equipped with:

<Appendix 2>
A management processing unit for managing a usage status of the usage object is further provided,
the management processing unit sets the usage status of the target to a check-out incomplete state when the check-out processing unit does not complete the check-out procedure of the target.
2. The facility management system of claim 1.

<Appendix 3>
the reception processing unit, when receiving a return operation of the first usage key of the target to be used at the operation terminal from the first user, receives an operation to start a check-out procedure of the target to be used.
3. The facility management system of claim 1 or 2.

<Appendix 4>
the check-out processing unit completes the check-out procedure of the first user when payment and refund of the fee for the use object is not required;
4. A facility management system according to any one of claims 1 to 3.

<Appendix 5>
the checkout processing unit completes the checkout procedure of the first user when it is not necessary to acquire personal information indicating a user who will use the target of use.
5. A facility management system according to any one of claims 1 to 4.

<Appendix 6>
the checkout processing unit does not complete the checkout procedure of the first user and presents predetermined guidance information when the predetermined condition is not satisfied.
6. A facility management system according to any one of appendix 1 to 5.

<Appendix 7>
the reception processing unit receives a start operation of a check-out procedure for the target to be used when the first usage key is returned to the operation terminal,
the check-out processing unit performs a check-out procedure for the first user based on usage information associated with the first usage key.
4. A facility management system as described in appended claim 3.

<Appendix 8>
a display processing unit that displays an operation screen on the operation terminal,
the display processing unit, when the check-out procedure of the first user for the use object is completed, displays a selection screen for selecting whether or not the use object is being used by another user;
8. A facility management system according to any one of appendix 1 to 7.

<Appendix 9>
the reception processing unit receives an operation to start a check-out procedure for the target to be used from the second user at the operation terminal,
the check-out processing unit completes the check-out procedure for the target of use when the check-out procedure for the second user for the target of use is completed;
9. A facility management system according to any one of appendix 1 to 8.

<Appendix 10>
the check-out processing unit completes the check-out procedure for the use object when a preset end time for the use object has passed while the check-out procedure for the use object by the second user has not been completed.
10. A facility management system according to any one of appendix 1 to 9.

<Appendix 11>
The facility management system includes the operation terminal that receives operations related to a check-out procedure from a user, and a management device that manages a usage status of the object of use,
when a check-out procedure for the use object by the first user and the second user is completed, the operation terminal transmits completion information indicating that the check-out procedure for the use object has been completed to the management device;
when the management device acquires the completion information from the operation terminal, the management device sets the usage status of the usage target to a check-out completed state.
11. A facility management system according to any one of appendix 1 to 10.

<Appendix 12>
The target of use is a guest room of an accommodation facility,
the first usage key is a room key for the guest room;
4. A facility management system as described in appended claim 3.

10: Management device 11: Control unit 12: Memory unit 13: Operation display unit 14: Communication interface 20: Check-in terminal 21: Control unit 22: Memory unit 23: Operation display unit 24: Room key issuing and collecting unit 25: Reading unit 26: Communication interface 27: Camera 100: Facility management system 111: Reservation processing unit 112: Management processing unit 121: Reservation information 122: Guest room information 211: Reception processing unit 212: Display processing unit 213: Check-in processing unit 214: Check-out processing unit D1: Menu screen D2: Room key return screen D3: Passport scan screen D4: Refund screen D5: Additional fee settlement screen D6: Check-out completion screen D7: Same-night guest confirmation screen D8: Same-night guest room key return screen D9: Front desk guidance screen K1: Operation button K2: Operation button K3: Operation button M1: Notification ticket

Claims (6)

a reception processing unit that receives an operation related to a check-out procedure of the target of use from the first user of a first user and a second user who use the target of use at an operation terminal;
a display processing unit that, when the reception processing unit receives an operation to start a check-out procedure for the target of use from the first user, displays on the operation terminal a first screen for selecting whether or not to return the usage key of the second user, and, when returning the usage key of the second user is selected on the first screen, displays on the operation terminal a second screen that prompts the second user to return the usage key;
a usage key recovery unit that recovers the usage key of the second user when the usage key of the second user is returned to the operation terminal by the first user after the second screen is displayed by the display processing unit;
A system comprising : when it is determined that a user who is a target of use is other than the first user based on usage target information acquired from the usage key of the first user returned to the operation terminal by the first user, the display processing unit displays the first screen.
The system of claim 1 . completing a check-out procedure for the target item when all of the target items have been returned after the second screen is displayed on the operation terminal;
The system of claim 1 . after the second screen is displayed on the operation terminal, when an operation indicating that the return of the usage key of the usage object has been completed is received, a check-out procedure of the usage object is completed.
The system of claim 1 . the display processing unit causes the operation terminal to further display, in a selectable manner, whether or not the usage key of the second user has been returned;
when an operation indicating that the usage key of the second user has been returned is received from the first user, a check-out procedure for the usage target is completed.
A system according to any one of claims 1 to 4. a reception processing unit that receives an operation related to a check-out procedure of the target of use from the first user of a first user and a second user who use the target of use at an operation terminal;
a display processing unit that, when the reception processing unit receives an operation to start a check-out procedure for the target of use from the first user, displays on the operation terminal a first screen for selecting whether or not to return the usage key of the second user, and, when returning the usage key of the second user is selected on the first screen, displays on the operation terminal a second screen that prompts the second user to return the usage key ;
a usage key recovery unit that recovers the usage key of the second user when the usage key of the second user is returned to the operation terminal by the first user after the second screen is displayed by the display processing unit;
An operation terminal comprising:

Images