JP7621994B2 - Remote control device and remote control program - Google Patents

Description

Embodiments of the present invention relate to a remote control device and a remote control program.

In public transport such as railways, station staff may answer various inquiries from users. For example, in conventional public transport, when station staff receive inquiries about tickets purchased by users from ticket machines, the staff often directly deal with the users at a designated counter. However, when staff directly deal with each user, it is necessary to assign staff to each counter at the station, which places a heavy burden on the public transport company.

Some train stations and other facilities are also equipped with intercoms that allow staff to communicate with passengers by voice. However, with conventional intercom systems, staff must provide various kinds of information to passengers only through voice communication. This makes it difficult for staff to accurately check passengers' tickets and other information, which can make it difficult for them to respond to passengers.

JP 2008-225881 A

In order to solve the above-mentioned problems, the present invention aims to provide a remote control device and a remote control program that can improve the guidance provided to users by staff in remote locations.

According to an embodiment, the remote control device has an interface, a communication unit, and a control unit. The interface connects to an operation panel including a display. The communication unit communicates with each device installed in the station. The control unit displays on the display a remote control screen that includes an intercom control screen including a ticket face display area that displays an image captured by a ticket face camera that photographs a ticket presented by a person using a user intercom installed in the station, and a station service operation screen that displays the status of each station service device installed in the station.

FIG. 1 is a diagram illustrating an example of the overall configuration of a remote control system including a remote control device according to an embodiment. FIG. 2 is a block diagram illustrating an example of the configuration of the remote control device according to the embodiment. FIG. 3 is a diagram illustrating an example of a remote operation screen displayed by the remote operation device according to the embodiment. FIG. 4 is a diagram showing a display example of an intercom control screen on a remote operation screen displayed by a remote operation device according to the embodiment. FIG. 5 is a flowchart for explaining an example of display control of an intercom button on an intercom control screen displayed by a remote operation device according to the embodiment. FIG. 6 is a flowchart for explaining an example of display control of the response button on the intercom control screen displayed by the remote control device according to the embodiment. FIG. 7 is a diagram showing a display example of a station work operation screen on a remote operation screen displayed by a remote operation device according to the embodiment. FIG. 8 is a flowchart for explaining an example of display control of a station work operation screen on a remote operation screen displayed by a remote operation device according to the embodiment. FIG. 9 is a diagram showing an example of a setting screen that is displayed when a setting button is instructed on a station work operation screen displayed by a remote control device according to an embodiment. FIG. 10 is a diagram showing an example of a setting screen (details screen) that is displayed by the remote control device according to the embodiment when the station service equipment button on the station service operation screen is instructed. FIG. 11 is a diagram showing a display example of a remote operation screen of a multi-function device displayed by the remote operation device according to the embodiment.

Hereinafter, an embodiment will be described with reference to the drawings.
FIG. 1 is a conceptual diagram showing an example of the configuration of a remote control system 1 according to an embodiment.
The remote control system 1 is a system for remotely controlling operations performed using station service equipment installed at each railway station, etc. The remote control system 1 may also be applied to systems for entering and exiting transportation facilities other than railways or various facilities (paid facilities) and using services, etc. In the embodiment, the remote control system 1 will be described as a station service system including various devices for performing railway operations (station services).

As shown in FIG. 1, the remote control system 1 has a remote control device (remote monitoring device) 10, a camera 13, an intercom 14, a ticket vending machine 21, a camera 22, a writing stand 23, a fare adjustment machine 31, a camera 32, a writing stand 33, a ticket gate 41, a multi-function machine (counter processing machine, attendant terminal) 51, a camera 52, and an intercom 53 with a camera 53a. In the remote control system 1 shown in FIG. 1, each device is connected by a local network to maintain secure communications for each mode of transportation.

The remote control device 10, camera 13, and intercom 14 are provided in a location where station staff can remotely operate and monitor station equipment, such as a station office. The remote control device 10 has a remote PC 11 as a control device and an operation panel 12. The operation panel 12 is a device equipped with a display and an operation device such as a touch panel. The operation panel 12 is composed of, for example, a display device with a touch panel.

The ticket vending machine 21, camera 22, and document stand 23 are installed at a ticket vending machine entrance, which serves as a ticket issuing location where various types of tickets are issued. The ticket vending machine 21 issues passenger tickets. The ticket vending machine 21 may be a device that issues not only ordinary passenger tickets but also commuter passes, or may be a device that charges a ticket medium such as an IC card. At the ticket vending machine entrance, multiple ticket vending machines 21 may be installed side by side, or a single ticket vending machine 21 may be installed.

The camera 22 and the document stand 23 are arranged at the ticket issuing machine entrance where the ticket vending machine 21 is installed.
The camera 22 is a photographing device for photographing a user at the ticket vending machine entrance. The camera 22 photographs a user using the screen stand 23 (interphone 23b) installed at the ticket vending machine entrance. The camera 22 may also be installed so that a user using the ticket vending machine 21 photographs the user. For example, the camera 22 may be installed so as to photograph the entire ticket vending machine entrance where the screen stand 23 and the ticket vending machine 21 are installed, or the camera 22 may be provided on the ticket vending machine 21 so as to be able to photograph a user at the screen stand 23.

The document stand 23 is a device for photographing the face of a ticket or the like presented by a user. The document stand 23 is installed at the installation location (ticket vending machine entrance) where the ticket vending machine 21 is installed. The document stand 23 may be installed for each ticket vending machine 21, or may be installed at a ticket vending machine entrance where multiple ticket vending machines 21 are installed side by side.

The document stand 23 includes a face camera 23a and an intercom 23b. The document stand 23 may also be configured to include a communication control device that connects the face camera 23a and the intercom 23b. In this case, the face camera 23a and the intercom 23b provided on the document stand 23 may communicate with the remote control device 10 via the communication control device.

The ticket face camera 23a takes an image of the face of a ticket placed on a platform on which the ticket is placed. The ticket face camera 23a has an imaging unit that captures images and a communication interface that outputs the captured images. In the configuration example shown in FIG. 1, the ticket face camera 23a has an imaging unit that captures an image of the platform on which the ticket is placed, and transmits the captured image to the remote control device 10 via the communication interface.

The interphone 23b is equipped with a speaker, a microphone, and a communication interface. In the configuration example shown in FIG. 1, the interphone 23b is controlled by the remote control device 10 for communication with the interphone 14. The interphone (user interphone) 23b used by the user at the ticket issuing machine is configured to be able to communicate with the interphone (staff interphone) 14 used by the staff member in the station office who operates the remote control device 10.

The adjustment machine 31, camera 32, and writing stand 33 are installed at the adjustment machine entrance where the payment for the ticket presented by the user is made. A single adjustment machine 31 may be placed at the adjustment machine entrance, or multiple adjustment machines 31 may be installed side by side. At least one camera 32 and writing stand 33 are installed for each adjustment entrance.

Camera 32 is a photographing device for photographing a user at the payment machine entrance. Camera 32 is installed so as to photograph a user using payment machine 31 or the display stand 33 (intercom 33b). For example, camera 22 may be installed so as to photograph the entire payment machine entrance where multiple payment machines 31 and display stands 33 are installed, or it may be installed at each payment machine 31.

The document stand 33 is a device for photographing the face of a ticket or the like presented by a user. The document stand 33 is installed at the installation location (the fare adjustment machine entrance) where the fare adjustment machine 31 is installed. The document stand 33 may be installed for each fare adjustment machine 31, or may be installed at the fare adjustment machine entrance where multiple fare adjustment machines 31 are installed side by side.

The document stand 33 includes a face camera 33a and an intercom 33b. The document stand 33 may also be configured to include a communication control device that connects the face camera 33a and the intercom 33b. In this case, the face camera 33a and the intercom 33b provided on the document stand 33 may communicate with the remote control device 10 via the communication control device.

The ticket face camera 33a takes an image of the face of a ticket placed on a platform on which the ticket is placed. The ticket face camera 33a has an imaging unit that captures images and a communication interface that outputs the captured images. In the configuration example shown in FIG. 1, the ticket face camera 33a has an imaging unit that captures an image of the platform on which the ticket is placed, and transmits the captured image to the remote control device 10 via the communication interface.

The interphone 33b is equipped with a speaker, a microphone, and a communication interface. In the configuration example shown in FIG. 1, the interphone 33b is controlled by the remote control device 10 for communication with the interphone 14. The interphone (user interphone) 33b used by a user at the ticket machine entrance is configured to be able to communicate with the interphone (staff interphone) 14 used by the staff member in the station office who operates the remote control device 10.

The ticket gate 41 is installed at the ticket gate. For example, the ticket gates 41 are installed in pairs at the ticket gate so that they form a ticket gate passage. The ticket gates 41 perform passage control processing (ticket gate processing) according to the ticket presented by a user who passes through the ticket gate passage at 0000.

The multi-function machine (counter processing machine) 51, camera 52, and intercom 53 with camera 53a are installed at the counter where an attendant deals with customers. The multi-function machine (counter processing machine) 51 is operated by an attendant in response to a request from a customer to carry out various station business processes. For example, the multi-function machine 51 includes a ticket processing unit that processes a ticket presented by a customer when an attendant operates the ticket at the counter in response to the customer's request.

The camera 52 is a photographing device for photographing a user at the counter.
The intercom 53 includes a camera 53a for photographing the user or the face of the ticket presented by the user. The intercom 53 includes a speaker, a microphone, and a communication interface. In the configuration example shown in Fig. 1, the intercom 53 is controlled by the remote control device 10 to communicate with an intercom 14 installed in the station office. The intercom (user intercom) 53 used by a user at the counter is configured to be able to communicate with the intercom (attendant intercom) 14 used by an attendant in the station office who operates the remote control device 10.

The camera 53a provided in the intercom 53 also functions as a ticket face camera that captures an image of the face of the ticket presented by the user. The camera 53a has an imaging unit that captures images, and transmits the images captured by the imaging unit to the remote control device 10 via a communication interface provided in the intercom 53.

Next, a configuration of the remote control device 10 in the remote control system 1 according to the embodiment will be described.
FIG. 2 is a block diagram showing an example of the configuration of the remote control device 10 according to the embodiment.
The remote control device 10 has a remote PC (remote control device) 11 as a control device and an operation panel 12 as a user interface. In the remote control device 10, the remote PC 11 and the operation panel 12 are connected via a communication cable or wireless communication. However, the remote control device 10 may be a device in which the remote PC 11 and the operation panel 12 are integrally formed.

As shown in FIG. 2, the remote PC 11 includes a control unit 101, a storage unit 102, a communication unit 103, an interface (I/F) 104, an interface (I/F) 105, and an interface (I/F) 106. The operation panel 12 also includes a display and an operation device.

The control unit 101 controls various operations in the remote control device 10. The control unit 101 has a processor that executes programs. For example, the control unit 101 is composed of a processor, a memory, an interface, and the like. The control unit 101 executes various processes by having the processor execute programs stored in the storage unit 102 or the memory within the control unit 101.

The storage unit 102 stores various types of data. The storage unit 102 is configured, for example, with a rewritable non-volatile memory such as a hard disk drive (HDD) or a solid state drive (SSD). The storage unit 102 stores a remote control program that causes the control unit 101 to execute operations as a remote control device, which will be described later.

The communication unit 103 is an interface for communicating with each device in the remote control system 1. In the configuration example shown in FIG. 1, the communication unit 103 communicates with devices installed at each station, such as the ticket vending machine 21, the camera 22, the writing table 23, the payment machine 31, the camera 32, the writing table 33, the ticket gate 41, the multi-function machine 51, the camera 52, and the intercom 53.

The interface 104 is an interface for connecting the operation panel 12. The operation panel 12 has a display and an operation device. The operation panel 12 is connected to the remote PC 11. For example, the operation panel 12 is a display device with a built-in touch panel. The operation panel 12 is not limited to a specific configuration as long as it has specifications that allow it to be connected to the remote PC 11. The display of the operation panel 12 is a display, which displays various screens, which will be described later. The operation device of the operation panel 12 is, for example, a touch panel, which accepts operation instructions from an attendant.

The interface 105 is an interface for connecting the camera 13. The camera 13 is a camera for capturing an image of a staff member operating the remote control device 10 in a station office.
The interface 106 is an interface for connecting the intercom 14. The intercom 14 is an intercom for an attendant that enables an attendant operating the remote control device 10 in the station office to communicate with an intercom at each station.
The interfaces 105 and 106 may be a common interface. The communication unit 103 may function as an interface for communication connection with the camera 13 or an interface for communication connection with the intercom 14.

Next, an example of a remote operation screen displayed on the operation panel 12 by the remote operation device 10 according to the embodiment will be described.
FIG. 3 is a diagram showing an example of a remote operation screen displayed on the operation panel 12 by the remote operation device 10 according to the embodiment.
The remote PC 11 of the remote operation device 10 displays a remote operation screen on the display of the operation panel 12. In the display example shown in Fig. 3, the remote operation screen is configured to display an intercom control screen A1 and a station work operation screen A2 side by side.

The intercom control screen A1 is a screen for the station office staff to carry out various control operations to use the intercom 14 to talk to intercoms 23b, 33b, 53b installed in the station. The intercom control screen A1 displays various instruction buttons for issuing control instructions for the intercom, as well as images captured by the ticket face camera and images captured by camera 22. The staff can make calls to the intercoms installed in the station while referring to the image of the ticket face captured by ticket face camera 23a displayed on the intercom control screen A1.

The station operation screen A2 is a screen for managing the operating status of various station equipment (ticket vending machines, fare adjustment machines, ticket gates, multi-function machines, etc.) installed at each station. The station operation screen A2 displays station equipment buttons that indicate the operating status of each piece of station equipment installed at a specified station. Staff can set the operation of station equipment or remotely operate station equipment by touching a station equipment button displayed on the station operation screen A2.

Next, an interphone control screen in the remote operation screen displayed on the operation panel 12 by the remote operation device 10 according to the embodiment will be described.
FIG. 4 is a diagram showing a display example of an interphone control screen in a remote operation screen displayed on the operation panel 12 by the remote operation device 10 according to the embodiment.
In the display example shown in FIG. 4, the intercom control screen A1 displays a station name display section B1, an intercom button group B2, a ticket face display area B3, a person display area B4, an installation location display section B5, and a response button B6.

The station name display section B1 displays the station name or the group name indicating the location where the intercom is installed. In the display example shown in FIG. 4, the station name display section B1 displays the station names or group names indicating the location where the intercom is installed for up to six stations.

The intercom buttons B2a, B2b, and B2c displayed in the intercom button group B2 correspond to the intercoms installed at each station. Also, each intercom button B1a, B1b, and B1c corresponds to the intercoms (user intercoms) 23b, 33b, and 53b used by users installed at each station that can communicate with the intercom (staff intercom) 14, which serves as a linked telephone that can be used by the staff operating the remote control device 10. Each intercom button B2a, B2b, and B2c in the intercom button group B2 is displayed in association with the station name or group name displayed in the station name display section B1.

In the example display shown in FIG. 4, intercom buttons B2a, B2b, and B2c corresponding to three intercoms installed on the "XXX 3rd floor" are displayed. For example, intercom button B2a is an intercom button corresponding to intercom 23b installed at the location (ticket vending machine entrance) of the "ticket vending machine" on the "XXX 3rd floor." Intercom button B2c is an intercom button corresponding to intercom 53 installed at the "counter" on the "XXX 3rd floor." Intercom button B2c is an intercom button corresponding to intercom 33b installed at the location (ticket payment machine entrance) of the "fare adjustment machine" on the "XXX 3rd floor."

Each intercom button B2a, B2b, B2c is instructed by an attendant to control the connection state with the corresponding user intercom 23b, 53, 33b. For example, an attendant instructs the intercom button B2a (B2b, B2c) when answering a call from the intercom corresponding to the intercom button B2a (B2b, B2c). The attendant may also instruct the intercom button B2a (B2b, B2c) when calling the intercom corresponding to the intercom button B2a (B2b, B2c).

Each of the intercom buttons B2a, B2b, B2c is displayed as an icon on the display of the operation panel 12. The display contents of each of the intercom buttons B2a, B2b, B2c as an icon are controlled by the remote control device 10. The remote control device 10 changes the display state of each of the intercom buttons B2a, B2b, B2c according to the status of the corresponding intercom 23b, 53, 33b. For example, each of the intercom buttons B2a, B2b, B2c is displayed in a display state according to the status, such as when a call is being made from the corresponding intercom, when a call is being made to the corresponding intercom, when a call to the corresponding intercom is on hold, when a call is being made from another intercom, or when the corresponding intercom is unavailable.

The card face display area B3 is a display area that displays images captured by the card face camera 23a, 33a, or the camera 53a used as the card face camera. When connected to a specific intercom, the card face display area B3 displays images captured by the card face camera corresponding to the connected intercom.

For example, when connecting to intercom 23b on the stand 23 of the ticket issuing machine corresponding to intercom button B2a, the ticket face display area B3 displays an image captured by the ticket face camera 23a on the stand 23. When connecting to intercom 53 at the counter corresponding to intercom button B2b, the ticket face display area B3 displays an image captured by the camera 53a installed on the intercom 53. When connecting to intercom 33b on the stand 33 of the payment machine corresponding to intercom button B2c, the ticket face display area B3 displays an image captured by the ticket face camera 33a on the stand 33.

The image displayed in the ticket face display area B3 may be enlarged, reduced, or moved in response to the operation of the attendant. For example, if the operation panel 12 is configured as a display with a touch panel, the attendant may tap on the display screen of the ticket face display area B3 on the intercom control screen A1 displayed by the display, thereby accepting enlargement, reduction, or movement of the image displayed in the ticket face display area B3.

The person display area B4 is a display area that displays images captured by the cameras 22, 32, 52 or 13. When connected to a specific user intercom 23b, 33b, 53, the person display area B4 displays images captured by the camera 22, 32, 52 (a camera for capturing images of people in the location where the intercom is installed) corresponding to the intercom, and when not connected to a specific user intercom, it displays images captured by the camera 13 installed in the station office (a camera for capturing images of the staff member operating the remote control device 10).

For example, when connecting to the intercom 23b on the display stand 23 of the ticket machine corresponding to the intercom button B2a, the person display area B4 displays an image taken by the camera 22 installed at the ticket machine where the intercom 23b is installed (an image of the user at the ticket machine). When connecting to the intercom 53 at the counter corresponding to the intercom button B2b, the person display area B4 displays an image taken by the camera 52 installed at the counter (an image of the user at the counter). When connecting to the intercom 33b on the display stand 33 of the fare adjustment machine corresponding to the intercom button B2c, the person display area B4 displays an image taken by the camera 32 installed at the fare adjustment machine (an image of the user at the fare adjustment machine). Also, when not connected to any user intercom, the person display area B4 displays the camera 13 installed in the station office (an image of the staff member operating the remote control device 10).

The image displayed in person display area B4 may be enlarged, reduced, or moved in response to the operation of the attendant. For example, if the operation panel 12 is configured as a display with a touch panel, the attendant may tap on the display screen of the ticket face display area B3 on the intercom control screen A1 displayed on the display to accept enlargement, reduction, or movement of the image displayed in the ticket face display area B3.

The installation location display section B5 is a display section that displays information indicating the installation location of the connected intercom (customer intercom). For example, when connected to intercom 23b corresponding to intercom button B2a, the installation location display section B5 displays that it is connected to the intercom at the "ticket machine entrance" on the "XXX floor". When connected to intercom 53 corresponding to intercom button B1b, the installation location display section B5 displays that it is connected to the intercom at the "counter" on the "XXX floor". When connected to intercom 33b corresponding to intercom button B1c, the installation location display section B5 displays that it is connected to the intercom at the "payment machine entrance" on the "XXX floor".

The answer button B6 is a button for instructing the intercom installed at each station to answer or disconnect. The answer button B6 is operated by a staff member operating the remote control device 10. The answer button B6 is displayed as an icon on the display of the operation panel 12. The display content of the answer button B6 as an icon is controlled by the remote control device 10. The remote control device 10 changes the display state of the answer button B6 depending on the connection status with the intercoms (intercoms for users) 23b, 53, and 33b installed at the station.

For example, the answer button B6 displays "Answer" when a call from the user intercom is waiting or in progress, and displays "Disconnect" when a call is in progress with the user intercom. When an attendant answers a call from a user intercom installed at a station, the attendant presses the answer button B6, which displays "Answer." In response to this instruction, the remote control device 10 connects the user intercom that made the call to the attendant intercom 14 to establish a call state. In addition, when the attendant ends the call with the user intercom, the attendant presses the answer button B6, which displays "Disconnect." In response to this instruction, the remote control device 10 disconnects the call state between the user intercom that is in progress and the attendant intercom 14.

Next, display control of each intercom button on the intercom control screen of the remote operation screen displayed by the remote operation device 10 according to the embodiment will be described.
FIG. 5 is a flowchart for explaining an example of display control of each intercom button on an intercom control screen of a remote operation screen displayed on the display of the operation panel 12 by the remote operation device 10 according to the embodiment.
The remote PC 11 of the remote control device 10 causes the display of the operation panel 12 to display a remote operation screen in which an interphone control screen and a station work operation screen are arranged side by side as shown in FIG.

The control unit 101 of the remote PC 11 displays intercom buttons corresponding to connectable user intercoms on the intercom control screen of the remote operation screen. Here, the control unit 101 displays intercom buttons corresponding to each intercom at the station specified on the station service operation screen A2 of the remote operation screen. Furthermore, when a station service equipment button on the station service operation screen A2 is specified, the control unit 101 may display an intercom button corresponding to the station service equipment corresponding to the specified station service equipment button.

When the control unit 101 of the remote PC 11 displays an intercom control screen on the operation panel 12, it monitors the status of the intercom corresponding to each intercom button. First, the control unit 101 monitors whether the intercom corresponding to the intercom button displayed on the intercom control screen is in a usable state (ST11).

If the intercom is unavailable (ST11, NO), the control unit 101 displays the background of the intercom button corresponding to the unavailable intercom in gray (ST13). If the intercom is available (ST11, YES), the control unit 101 displays the background of the intercom button corresponding to the available intercom in white (ST14).

The control unit 101 also monitors whether or not there is a call from the intercom corresponding to the intercom button displayed on the intercom control screen (ST14). If there is no call from the intercom (ST14, NO), the control unit 101 returns to ST11 above while maintaining the display state of the intercom button.

When a call is received from an intercom (ST14, YES), the control unit 101 causes the background of the intercom button corresponding to the intercom that is the call originator to flash green (ST15). By causing the background of the intercom button corresponding to the call originator to flash green, which is different from white and gray, the remote control device 10 can notify the attendant of the intercom that is making the call.

While receiving a call from the corresponding intercom (while the intercom button background is flashing green), the control unit 101 monitors whether or not there is an instruction to answer the call from the intercom (ST16). For example, the control unit 101 determines that an instruction to answer has been input when an intercom button with a flashing green background is pressed. The control unit 101 also determines that an instruction to answer has been input even when the answer button is pressed. In other words, when answering an intercom that is making a call, the attendant inputs an instruction to press the intercom button flashing green or the answer button B6 using an operating device such as the touch panel of the operation panel 12.

If there is no instruction to answer the call from the intercom (ST16, NO), the control unit 101 proceeds to ST14 and continues to monitor whether there is a call from the intercom and whether there is an instruction to answer by the attendant.

When an instruction to answer the call from the intercom is given (ST16, YES), the control unit 101 connects the intercom (user intercom) corresponding to the intercom button to which the instruction to answer was input to the attendant intercom 14 to establish a call state. When a call state between the user intercom and the attendant intercom 14 is established, the control unit 101 changes the background of the intercom button, which had been flashing green, to blue (ST17).

In addition, when a call state is established between the user intercom and the attendant intercom 14, the control unit 101 identifies a camera for capturing an image of the user operating the user intercom that is now in a call state with the attendant intercom 14, and displays the image captured by the identified camera in the person display area B4 (ST18).

Furthermore, when a call state between the user intercom and the attendant intercom 14 is established, the control unit 101 identifies the card face camera corresponding to the user intercom that is now in a call state with the attendant intercom 14, and displays the image captured by the identified card face camera in the card face display area B3 (ST19).

For example, when responding to a call from a user intercom 23b provided on a stand 23 installed at the ticket dispenser entrance, the control unit 101 identifies the camera 22 installed at the ticket dispenser entrance as the camera corresponding to the user intercom 23b, displays the image captured by the camera 22 in the person display area B4, and displays the image captured by the ticket face camera 23a on the stand 23 on which the user intercom 23b is installed in the ticket face display area B3.

When responding to a call from an intercom 53 installed at the counter, the control unit 101 displays an image captured by a camera 52 installed at the counter in the person display area B4, and displays an image captured by a camera 53a installed in the intercom 53 in the ticket face display area B3.

After connecting the user intercom and the attendant intercom 14 in response to the response instruction, the control unit 101 monitors whether the call between the attendant intercom 14 and the connected intercom is on hold (ST20). If the call between the connected intercom is on hold (ST20, YES), the control unit 101 causes the background of the intercom button to flash blue (ST21). This allows the attendant operating the remote control device 10 to immediately see that the call between the connected user intercom is on hold from the display state of the button.

After connecting the user intercom and the attendant intercom 14 in response to a response instruction, the control unit 101 monitors whether a call is being received from an intercom other than the one connected to the attendant intercom 14 (ST22). If a call is being received from an intercom other than the one connected (ST22, YES), the control unit 101 causes the background of the intercom button to flash in black (ST23). This allows the attendant operating the remote control device 10 to immediately see calls from other user intercoms based on the display state of the button, even if the attendant is on a call or has a call on hold with one of the user intercoms.

After connecting the user intercom and the attendant intercom 14, the control unit 101 monitors whether the call with the user intercom has been disconnected (ST24). For example, the control unit 101 disconnects the call in response to an instruction to the intercom button corresponding to the intercom that is in use. The control unit 101 may also disconnect the call in response to an instruction to the response button B6, which is displayed as "disconnect" during a call. When the attendant wants to disconnect the call with the connected intercom, he or she instructs the corresponding intercom button or response button B6.

If the connection to the user interphone has not been disconnected (ST24, NO), the control section 101 proceeds to ST20 and continues to monitor for hold, calls from other interphones, and disconnection.
When a call is resumed after being put on hold, the control unit 101 switches the background of the intercom button to a continuous blue display. Also, when there is no longer a call from another intercom, the control unit 101 switches the background of the intercom button to a continuous blue display.

If the connection to the user intercom is disconnected (ST24, YES), the control unit 101 switches the image displayed in the person display area B4 on the intercom control screen to the image captured by the camera 13 (the image captured by the camera 13 capturing the image of the staff member in the station office) (ST25), and returns to ST11.

As described above, the remote control device 10 displays intercom buttons corresponding to user intercoms installed at stations, etc., on the intercom control screen of the remote control screen, and changes the display state of each intercom button depending on the state of the corresponding intercom. This allows the staff member to visually check the state of each intercom (available/unavailable, calling, in conversation, on hold, calling from another intercom, etc.) based on the display state of each intercom button on the intercom control screen.

Next, a display control of the response button B6 on the interphone control screen of the remote operation screen displayed by the remote operation device 10 according to the embodiment will be described.
FIG. 6 is a flowchart for explaining an example of display control of the response button B6 on the interphone control screen of the remote operation screen displayed on the display of the operation panel 12 by the remote operation device 10 according to the embodiment.
The remote PC 11 of the remote control device 10 displays a remote operation screen in which an intercom control screen and a station work operation screen are arranged side by side as shown in Fig. 3 on the display of the operation panel 12, and displays a response button B6 on the intercom control screen. The control unit 101 displays an intercom button group B2 for which the display control as described above is executed on the intercom control screen.

When waiting for a call from each user intercom corresponding to each intercom button displayed on the intercom control screen, the control unit 101 of the remote PC 11 displays "Answer" on the response button B6 and displays the background in white (ST30). When the control unit 101 displays the response button B6 with "Answer" displayed against a white background, the control unit 101 monitors whether or not there is a call from each user intercom corresponding to each intercom button displayed on the intercom control screen (ST31). If there is no call from any user intercom (ST31, NO), the control unit 101 keeps the background of the response button B6 white.

When a call is received from any of the user intercoms (ST31, YES), the control unit 101 causes the background of the response button B6 to flash green (ST32). By causing the background of the response button B6 to flash green, which is different from white, the remote control device 10 can notify the attendant that a call is being received from the user intercom.

While receiving a call from the user intercom (while the answer button B6 has a flashing green background), the control unit 101 monitors whether or not there is a response to the call from the user intercom (ST33). For example, the control unit 101 determines that a response has been instructed when the answer button B6, which has a flashing green background, is pressed. The control unit 101 also determines that a response has been instructed when the intercom button corresponding to the intercom that is making the call is pressed.

If there is no instruction to answer the call from the user intercom (ST33, NO), the control unit 101 returns to ST31 and continues to monitor whether there is a call from the user intercom and whether there is an instruction to answer.

When an instruction to answer the call from the user intercom is given (ST33, YES), the control unit 101 connects the user intercom to the attendant intercom 14 to establish a call state. When a call state between the user intercom and the attendant intercom 14 is established, the control unit 101 displays "Disconnect" on the answer button B6 and displays the background in white (ST34).

In addition, when a call state is established between the user intercom and the attendant intercom 14, the control unit 101 identifies a camera for photographing the user using the user intercom that is now in a call state with the attendant intercom 14, and displays the image captured by the identified camera in the person display area B4 (ST35).

Furthermore, when a call state is established between the user intercom and the attendant intercom 14, the control unit 101 identifies the card face camera corresponding to the user intercom that is now in a call state with the attendant intercom 14, and displays the image captured by the identified card face camera in the card face display area B3 (ST36).

For example, when responding to a call from a user intercom 23b provided on a stand 23 installed at the ticket dispenser entrance, the control unit 101 displays an image captured by a camera 22 installed at the ticket dispenser entrance where the user intercom 23b is installed in the person display area B4, and displays an image captured by a ticket face camera 23a on the stand 23 where the user intercom 23b is installed in the ticket face display area B3.

When responding to a call from an intercom 53 installed at the counter, the control unit 101 displays an image captured by a camera 52 installed at the counter in the person display area B4, and displays an image captured by a camera 53a installed in the intercom 53 in the ticket face display area B3.

After connecting the user intercom and the attendant intercom 14, the control unit 101 monitors whether the call between the attendant intercom 14 and the connected intercom is on hold (ST37). If the call between the connected intercom is on hold (ST37, YES), the control unit 101 causes the background of the response button B6 to flash green (ST21). This allows the attendant operating the remote control device 10 to visually confirm that the call between the connected user intercom is on hold from the display state of the response button B6.

After connecting the user intercom and the attendant intercom 14, the control unit 101 monitors whether the call with the user intercom has been disconnected (ST39). For example, the control unit 101 disconnects the call in response to an instruction to the response button B6 that displays "disconnect" during a call with the user intercom. The control unit 101 may also disconnect the call in response to an instruction to the intercom button that corresponds to the user intercom that is in use.

If the connection to the user intercom has not been disconnected (ST39, NO), the control unit 101 returns to ST37 and continues to monitor whether the call has been put on hold or disconnected. Note that if the call is resumed after being put on hold, the control unit 101 switches the background of the answer button B6 to a white color.

If the connection to the user intercom is disconnected (ST39, YES), the control unit 101 switches the image displayed in the person display area B4 on the intercom control screen to the image captured by the camera 13 (the image captured by the camera 13 capturing the image of the staff member in the station office) (ST25), and returns to ST30.

As described above, the remote control device 10 displays a response button on the intercom control screen of the remote control screen to instruct a call to a user intercom installed at a station or the like, and changes the display state of the response button according to the state of the corresponding user intercom. This allows the attendant to visually check the connection state with the user intercom (call, call, hold, etc.) according to the display state of the response button on the intercom control screen.

Next, a station work operation screen on the remote operation screen displayed by the remote operation device 10 according to the embodiment will be described.
FIG. 7 is a diagram showing a display example of a station work operation screen in a remote operation screen displayed on the display of the operation panel 12 by the remote operation device 10 according to the embodiment.
In the display example shown in Figure 7, the station service operation screen A2 displays a ticket gate name icon C1 (C1a, C1b), a station button C2, a station service equipment button C3, a setting button C4 (C4a, C4b), and a setting button C5 (C5a, C5b).

The ticket gate name icon C1 (C1a, C1b) displays information (ticket gate name) indicating the ticket gate where the station service equipment is installed. In the display example shown in FIG. 7, two ticket gate name icons C1a, C1b are displayed, indicating two ticket gates at the station selected with the station button C2. The ticket gate name icon C1a indicates that the ticket gate name is the "XXX Main Gate" ticket gate, and the ticket gate name icon C1b indicates that the ticket gate name is the "XXX 3rd Floor" ticket gate.

The station button C2 is a button for specifying the station where the station service equipment to be displayed on the station service operation screen A2 is installed. On the station service operation screen A2, multiple station buttons (tabs) displaying the names of selectable stations are displayed side by side. The display example shown in FIG. 7 shows a state in which a station button displaying "XXX" is selected from among the multiple station buttons. The station service operation screen A2 shown in FIG. 7 is a screen for remotely monitoring or remotely operating station service equipment installed at a station with the station name "XXX". In other words, the remote operation device 10 displays multiple station buttons selectable by the staff on the station service operation screen A2, and displays a screen for monitoring and operating the station service equipment installed at the station corresponding to the station button selected by the staff.

The station equipment buttons C3 are buttons corresponding to individual station equipment. Each station equipment button C3 is displayed at a display position corresponding to the ticket gate where the corresponding station equipment is installed. In the display example shown in FIG. 7, the station equipment button corresponding to the station equipment installed at the "XXX Main Gate" is displayed at a display position corresponding to the ticket gate name icon C1 displaying "XXX Main Gate", and each station equipment button corresponding to each station equipment installed at the "XXX 3rd Floor" is displayed at a display position corresponding to the ticket gate name icon C1 displaying "XXX 3rd Floor".

The station equipment button C3 displays text information indicating the operating status of the corresponding station equipment. The background display state (color, etc.) of the station equipment button C3 also changes depending on the operating status (operating status) of the corresponding station equipment. For example, the station equipment button C3 displays a white background when the corresponding station equipment is operating normally, and displays a red background or similar when the corresponding station equipment is in an abnormal state, along with text information indicating the nature of the abnormality.

The station service equipment button C3 is pressed when displaying a settings screen (details screen) showing the detailed settings and operating status of the corresponding station service equipment. In other words, when a specific station service equipment button C3 is pressed, a settings screen for the station service equipment corresponding to the pressed station service equipment button is displayed on the station service operation screen.

The setting buttons C4 (C4a, C4b) are buttons (ticket gate setting buttons) that instruct the user to make settings for each ticket gate installed at the corresponding ticket gate. In the example display shown in FIG. 7, the setting button C4a is a button that instructs the user to make settings for the ticket gate installed at the "XXX Main Gate" ticket gate, and the setting button C4b is a button that instructs the user to make settings for the ticket gate installed at the "XXX 3rd Floor" ticket gate. In other words, when any of the setting buttons C4 is specified, a setting screen that specifies the setting contents to be applied simultaneously to each ticket gate at the ticket gate corresponding to the specified button is displayed on the station operation screen A2.

The setting buttons C5 (C5a, C5b) are buttons (ticket processing machine setting buttons) that instruct the user to make settings for the ticket vending machines and fare adjustment machines installed at the corresponding ticket gates. In the example display shown in FIG. 7, the setting button C5a is a button that instructs the user to make settings for the ticket vending machines and fare adjustment machines installed at the "XXX Main Gate" ticket gate, and the setting button C5b is a button that instructs the user to make settings for the ticket vending machines and fare adjustment machines installed at the "XXX 3rd Floor" ticket gate. In other words, when any of the setting buttons C5 is specified, a setting screen that specifies the settings to be applied simultaneously to the ticket vending machines and fare adjustment machines at the ticket gate corresponding to the specified button is displayed on the station operation screen A2.

Next, display control of the station work operation screen on the remote operation screen displayed by the remote operation device 10 according to the embodiment will be described.
FIG. 8 is a flowchart for explaining an example of display control of a station work operation screen in a remote operation screen displayed on the display of the operation panel 12 by the remote operation device 10 according to the embodiment.
The remote PC 11 of the remote control device 10 causes the display of the operation panel 12 to display a remote operation screen in which an interphone control screen and a station work operation screen are arranged side by side as shown in FIG.

The control unit 101 of the remote PC 11 displays station buttons C2 indicating connectable stations on the station work operation screen of the remote operation screen (ST41). For example, the control unit 101 displays the station buttons C2 as buttons (tabs) showing the names of stations that can be connected (remotely monitored and operated) on the station work operation screen A2 of the remote operation screen, as shown in FIG. 7. The staff member operating the remote operation device 10 selects the station button for the station to be remotely monitored and operated from the multiple displayed station buttons C2. Also, in the initial state, the station button C2 for a specified station may be set to the specified state.

When any station button is specified (ST42, YES), the control unit 101 displays station service equipment buttons corresponding to each station service equipment installed at the specified station (ST43). For example, the control unit 101 displays a ticket gate name icon C1 indicating a ticket gate at the specified station on the station service operation screen A2 as shown in FIG. 7. The control unit 101 displays station service equipment buttons C3 corresponding to the ticket gate and the station service equipment installed around it in association with the ticket gate name icon C1 indicating each ticket gate. Also, as shown in FIG. 7, the control unit 101 displays a station service equipment (ticket gate) button corresponding to the ticket gate and station service equipment buttons corresponding to the ticket vending machine, fare adjustment machine, and multi-function machine in a separate display area for each ticket gate indicated by the ticket gate name icon C1 on the station service operation screen A2.

When the station service equipment button is displayed in correspondence with the ticket gate name icon C1, the control unit 101 displays information indicating the status of each corresponding station service equipment on each station service equipment button (ST44). The control unit 101 acquires operation information from each station service equipment corresponding to the displayed station service equipment button, and displays information indicating the acquired operation information on the station service equipment button.

According to the display example shown in FIG. 7, the control unit 101 displays text information indicating the operating status on each station service equipment button. Furthermore, the control unit 101 displays the background of the station service equipment button corresponding to station service equipment in a normal operating state in white, and displays the background of the station service equipment button corresponding to station service equipment that is not in a normal operating state in a color or display state other than white. For example, the control unit 101 displays the background of the station service equipment button corresponding to station service equipment in which an abnormality is occurring in red. Furthermore, the control unit 101 may display the background of the station service equipment button corresponding to station service equipment that is turned off in black. Furthermore, the control unit 101 may display the background of the station service equipment button corresponding to station service equipment that requires maintenance, such as refilling media or change, in yellow.

In addition, when the station service equipment button C3 is displayed on the station service operation screen A2, the control unit 101 accepts instruction input to the station service equipment button C3 or the setting buttons C4 and C5 (ST45). When the station service equipment button C3 or the setting buttons C4 and C5 are instructed (ST45, NO), the control unit 101 determines whether the instructed button is a station service equipment button corresponding to a multi-function device (ST46).

When the station service equipment button C3 or the setting button C4 or C5 corresponding to station service equipment other than a multi-function device is pressed (ST46, NO), the control unit 101 displays a setting screen for the station service equipment corresponding to the pressed button (ST47) and executes the setting process for the station service equipment according to the input to the displayed setting screen (ST48).

For example, when a station service equipment button C3 corresponding to a station service equipment other than a multi-function device is selected, the control unit 101 displays a setting screen (detailed screen of station service equipment) showing the operating status of the station service equipment corresponding to the selected station service equipment button, superimposed on the station service operation screen A2. The control unit 101 executes operational settings or operational control of the station service equipment according to the information inputted on the detailed screen of the station service equipment.

In addition, when the station service equipment button C3 is pressed, the control unit 101 may display on the intercom control screen A1 an image taken by a camera installed at the installation location of the station service equipment corresponding to the pressed station service equipment button. For example, when the station service equipment button C3 corresponding to the ticket vending machine 21 is pressed, the control unit 101 displays in the person display area B4 on the intercom control screen A1 an image taken by the camera 22 installed at the ticket vending machine entrance where the ticket vending machine 21 is installed. In addition, when the station service equipment button C3 corresponding to the fare adjustment machine 31 is pressed, the control unit 101 displays in the person display area B4 on the intercom control screen A1 an image taken by the camera 32 installed at the fare adjustment machine entrance where the fare adjustment machine 31 is installed. This allows the staff member to immediately check the image taken around the station service equipment corresponding to the station service equipment button when the staff member presses the station service equipment button.

In addition, when the setting button C4 is instructed, the control unit 101 displays a setting screen (ticket gate setting screen) showing the operating status and setting status of the ticket gate installed at the ticket gate (station) corresponding to the instructed setting button, superimposed on the station service operation screen A2. The control unit 101 simultaneously executes the operation setting or operation control for all ticket gates installed at the ticket gate corresponding to the setting button C4, according to the information inputted on the ticket gate setting screen displayed in response to the instruction to the setting button C4.

In addition, when the setting button C5 is instructed, the control unit 101 displays a setting screen (ticket processing machine setting screen) showing the operating status and setting status of the ticket vending machine and fare adjustment machine (ticket processing machine) installed at the ticket gate (station) corresponding to the instructed setting button, superimposed on the station service operation screen A2. The control unit 101 simultaneously executes the operation setting or operation control of all ticket processing machines installed at the ticket gate corresponding to the setting button C5, according to the information inputted on the ticket vending machine setting screen displayed in response to the instruction to the setting button C5.

FIG. 9 is a diagram showing an example of a setting screen that is displayed when the setting button C5 on the station work operation screen A2 displayed on the operation panel 12 of the remote control device 10 is instructed.
When the setting button C5b in the display example shown in Fig. 7 is pressed, the control unit 101 displays (floating display) a setting screen for the ticket processing machine as shown in Fig. 9, superimposed on the station service operation screen A2. In the setting screen shown in Fig. 9, the control unit 101 displays "XXX 3rd floor" as information indicating the installation location of the target ticket processing machine (ticket vending machine and fare adjustment machine), and displays "Ticket vending machine, fare adjustment machine settings" as information indicating the target station service equipment.

The control unit 101 further displays a task designation button (tab) for selecting the task content to be set on the setting screen of the ticket processing machine. The control unit 101 displays a setting screen for setting the task content of the selected task designation button as the setting screen of the ticket processing machine. In the example of the setting screen of the ticket processing machine shown in FIG. 9, a screen for instructing the setting content to be set to "all at once" for the "ticket vending machine and fare adjustment machine" installed on the "XXX 3rd floor" is displayed.

Figure 10 is a diagram showing an example of a setting screen (details screen) that is displayed when the station service equipment button C3 corresponding to a ticket gate is pressed on the station service operation screen A2 displayed on the display of the operation panel 12 by the remote control device 10.
When the station service equipment button C3 corresponding to the ticket gate where the abnormality occurred is pressed, the control unit 101 displays (floating display) a details screen as shown in Fig. 10 superimposed on the station service operation screen A2. In the details screen shown in Fig. 10, the control unit 101 displays information indicating the location of the ticket gate and information indicating the ticket gate. Furthermore, the control unit 101 displays information regarding the ticket gate, such as information on the inserted ticket, detailed information, a door open button, and a door close button. For example, the control unit 101 opens the door of the ticket gate in response to an instruction to press the door open button on the details screen shown in Fig. 10, and closes the door of the ticket gate in response to an instruction to press the door close button.

When the station service equipment (multifunction device) button C3a (see FIG. 7) corresponding to the multifunction device 51 is pressed (ST46, NO), the control unit 101 accesses the multifunction device 51 corresponding to the specified multifunction device button C3a (ST49) and places the multifunction device in a state where it can be remotely operated. When the control unit 101 places the multifunction device 51 in a state where it can be remotely operated, it displays a screen (remote operation screen of the multifunction device) that displays the operation screen of the multifunction device and the image captured by the camera side by side on the display of the operation panel 12 (ST50).

The operation screen of the multi-function device is an operation screen that allows a staff member in the station office to remotely operate a multi-function device installed at a station using the remote operation device 10. The control unit 101 remotely operates the multi-function device in response to inputs made to the operation screen of the multi-function device displayed on the display of the operation panel 12, thereby actually remotely operating the multi-function device installed at the station.

The images captured by the camera on the remote operation screen of the multi-function device are images captured by camera 52 installed at the window and images captured by camera 53a attached to intercom 53 installed at the window. Camera 52 is a camera set up to capture an image of a person (user) at the window where the multi-function device is installed. Camera 53a functions as a ticket face camera set up to capture an image of the face of a ticket presented by a user using the intercom installed at the window where the multi-function device is installed.

FIG. 11 is a diagram showing a display example of a remote operation screen of a multi-function device that is displayed on the display of the operation panel 12 by the remote operation device 10 according to the embodiment.
In the display example shown in FIG. 11, the remote operation screen of the multi-function device has an operation screen area D1 and a camera image area D2 arranged side by side.
The operation screen area D1 displays a screen similar to the operation screen displayed by the multi-function device 51 installed in the station corresponding to the station service equipment (multi-function device) button C3a (see FIG. 7). The operation screen of the multi-function device displayed in the operation screen area D1 is a screen similar to the operation screen actually displayed by the multi-function device 51. The remote operation device 10 connects to the corresponding multi-function device 51 in response to an instruction to the multi-function device button C3a, and remotely operates the multi-function device 51. The remote operation device 10 acquires the operation screen of the multi-function device from the multi-function device 51 and displays it on the display of the operation panel 12, and transmits information input to the operation screen to the multi-function device 51, thereby causing the multi-function device 51 to actually execute processing corresponding to the input contents to the operation screen.

In the camera image area D2, a display area D2a is arranged to display an image captured by a camera 52 installed at the window, and a display area D2b is arranged to display an image captured by a camera 53a attached to an intercom 53 installed at the window. Furthermore, in the display example shown in FIG. 11, a door control screen D2c is displayed in the camera image area D2, which displays a door control button for opening and closing the door of the ticket gate at the ticket gate where the multi-function device is installed.

Display area D2a displays an image captured by camera 52 set to capture an image of a person (user) at the window where multi-function device 51 corresponding to the specified multi-function device button C3a is installed. Display area D2b displays an image captured by camera 53a set to capture an image of the face of a ticket presented by a user using intercom 53 installed at the window where multi-function device 51 corresponding to the specified multi-function device button C3a is installed.

The door control screen D2c displays door control buttons that open and close the doors of each ticket gate at the ticket gate where the multi-function machine corresponding to the specified multi-function machine button C3a is installed. Here, it is assumed that the multi-function machine installed at the window of each station (ticket gate) has the function of opening and closing the doors of each ticket gate at the station where it is installed. The control unit 101 displays, on the door control screen D2c, door control buttons for ticket gates that can be controlled by the multi-function machine corresponding to the specified multi-function machine button C3a, and causes the multi-function machine to execute control to open and close the doors of the ticket gate in response to an input to the door control button displayed on the door control screen D2c.

When the remote operation screen of the multi-function device is displayed on the display of the operation panel 12, the control unit 101 executes remote operation of the multi-function device in response to input to the operation screen of the multi-function device (ST51). As a result, a staff member who has pressed the multi-function device button C3a on the station work operation screen can remotely operate a multi-function device installed in a station by operating the operation screen of the multi-function device while visually checking the image of the user at the window captured by camera 52 and the image of the face of the ticket presented by the user using the intercom at the window captured by camera 53a.

As described above, the remote control device according to the embodiment has a communication unit that communicates with each device installed at each station, and displays on the display of the operation panel a remote control screen that includes an intercom control screen that includes a ticket face display area that displays an image captured by a ticket face camera that photographs a ticket presented by a person using a user intercom installed at the station, and a station service operation screen that displays the status of each station service device installed at the station.

As a result, with the remote control device according to the embodiment, a staff member at a remote location where the remote control device is installed can smoothly and reliably provide voice guidance to a user while visually viewing an image of the ticket presented by the user using a user intercom installed at a station or the like.

The above-mentioned processes can be executed by several pieces of software. Therefore, the above-mentioned processes can be easily realized by installing several programs that execute the procedures of the above-mentioned processes in the remote control device through a computer-readable storage medium that stores these programs and executing the programs. For example, the remote control device may install the programs by downloading the programs via a network and storing the downloaded programs. The remote control device may also install the programs by reading the above-mentioned programs from various information storage media and storing the read programs.

Although several embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be embodied in various other forms, and various omissions, substitutions, and modifications can be made without departing from the gist of the invention. These embodiments and their modifications are included in the scope and gist of the invention, and are included in the scope of the invention and its equivalents described in the claims.

1...Remote control system, 10...Remote control device, 11...Remote PC, 12...Operation panel, 13...Camera (camera for attendants), 14...Intercom (intercom for attendants), 21...Ticket vending machine, 22...Camera (camera for users), 23...Document stand, 23a...Ticket face camera, 23b...Intercom (intercom for users), 32...Camera (camera for users), 33...Document stand, 33a...Ticket face camera, 33b...Intercom (intercom for users), 41...Ticket gate, 51...Multifunction machine, 52...Camera (camera for users), 53...Intercom (intercom for users) terphone), 53a...camera (ticket face camera), 101...control unit, 102...storage unit, 1003...communication unit, 104...interface, 105...interface, 106...interface, A1...intercom control screen, A2...station operations screen, B2...intercom button, B3...ticket face display area, B4...person display area, B6...answer button, C2...station button, C3...station equipment button, C3a...multifunction machine button, C4, C5...setting button, D1...multifunction machine operation screen, D2...camera image area, D2a...ticket face display area, D2b...person display area.

Claims (11)

an interface for connecting to an operation panel including a display;
A communication unit that communicates with each device installed in the station;
a control unit that displays on the display a remote operation screen on which an intercom control screen including an intercom control area that displays an image captured by a ticket face camera that photographs a ticket presented by a person using a user intercom installed at the station and a station service operation screen that displays the status of each station service device installed at the station are arranged;
A remote control device having the same. The control unit provides a person display area on the intercom control screen separately from the card face display area, and displays an image captured by a camera that captures an image of a person operating the user intercom connected by the communication unit in the person display area.
The remote control device according to claim 1 . When the control unit is connected to a user intercom via the communication unit, the control unit displays an image captured by a camera that captures an image of a person operating the user intercom in the person display area, and when the communication unit is not connected to the user intercom, the control unit displays an image captured by a camera that captures an image of a person operating the operation panel in the person display area.
The remote control device according to claim 2. the control unit displays, on the intercom control screen, an intercom button corresponding to each of the user intercoms connectable via the communication unit, and changes a display state of the corresponding intercom button according to a connection state with each user intercom.
The remote control device according to any one of claims 1 to 3. the control unit displays a response button on the intercom control screen for instructing to answer or disconnect the user intercom connected by the communication unit, and changes a display state of the response button according to a connection state between the user intercom and the communication unit.
5. A remote control device according to claim 1. the control unit displays, on the station service operation screen, station buttons corresponding to the stations that can be connected to by the communication unit, and when any one of the station buttons is selected, displays a station service equipment button indicating the status of each station service equipment installed in the station corresponding to the selected station button.
6. A remote control device according to claim 1. The control unit changes a display state of each corresponding station service equipment button on the station service operation screen according to an operation state of each station service equipment connected by the communication unit.
The remote control device according to claim 6. When any station service equipment button is designated on the station service operation screen, the control unit displays a setting screen for the station service equipment corresponding to the designated station service equipment button on the station service operation screen in an overlapping manner.
8. The remote control device according to claim 6 or 7. When any station service equipment button is instructed on the station service operation screen, the control unit causes an image captured by a camera installed at an installation location of the station service equipment corresponding to the instructed station service equipment button to be displayed on the intercom control screen.
9. A remote control device according to any one of claims 6 to 8. The control unit displays a multi-function machine button on the station service operation screen corresponding to a multi-function machine to be operated according to the contents of an application made by a person at the station counter, and when the multi-function machine button is instructed, displays on the display a remote operation screen of the multi-function machine, which includes the operation screen of the multi-function machine, a ticket face display area for displaying an image captured by a ticket face camera that captures an image of a ticket presented by a person at the counter, and a person display area for displaying an image captured by a camera that captures an image of a person at the counter.
10. A remote control device according to claim 6. A computer having a communication unit for communicating with each device installed in the station and an interface for connecting to an operation panel including a display,
displaying on the display a remote operation screen including an intercom control screen for displaying a connection status with a user intercom installed at the station and a station service operation screen for displaying the status of each station service device installed at the station;
When the communication unit is connected to a user intercom, an image captured by a ticket face camera that captures an image of a ticket presented by a person using the user intercom is displayed on the intercom control screen.
Remote control program.