JP7631029B2 - Information processing method, information processing device, and program - Google Patents

Description

The present invention relates to a method, device, and program for processing information.

Some businesses, such as medical and nursing care, are required to provide services 24 hours a day, 365 days a year. In these types of businesses, irregular work arrangements (shift work) with staggered times and days are often adopted to provide uninterrupted services.

Meanwhile, in medical and nursing care settings, a patient's condition can change from moment to moment, and nurses and caregivers may be unable to work according to scheduled shifts due to illness or other reasons. Nurses also often have different specialties and levels of expertise. In this type of environment, during a morning meeting, for example, the head nurse or other such person will decide which nurses will be assigned which duties for that day, depending on the situation of hospitalized patients and the number and capabilities of nurses. Information about the duties decided for that day is shared on bulletin boards at the nursing station, etc.

Conventional nurse call systems are known to associate nurses with patients and obtain a call information table from an external device in order to send a call signal to a specific mobile terminal associated with a specific nurse (see Patent Document 1).

JP 2020-005011 A

In Patent Document 1, when there is a change in information about the nurse in charge during each shift and the mobile terminal, the information in the call information table is updated, for example, by the head nurse via a personal computer connected to an external device.
In addition, the workload of each nurse can be uneven depending on the relationship between the patient and the nurse, so it was necessary to understand each nurse's workload (work performance) in order to equalize the workload among nurses.

The present invention aims to provide an information processing method, information processing device, and program that can calculate the work level of each caregiver and easily grasp the work performance of each caregiver.

In order to achieve the above object, the information processing method of the present invention comprises:
A step of calculating a busyness level indicating a degree of busyness of each caregiver in a predetermined facility based on a first condition;
Calculating a degree of work contribution indicating a degree of work contribution of each of the care workers based on a second condition;
Calculating a team activity level indicating a degree of activity of a team to which each of the caregivers belongs based on a third condition;
The method includes a step of calculating a work level indicating the degree of work of each of the care workers within a predetermined period of time based on the calculated busyness level, the work contribution level, and the team activity level.

The above method allows the work level of each caregiver to be calculated and the work performance of each caregiver to be easily understood.

In addition, in the information processing method of the present invention,
The first condition may include at least one of a call generation time, a call response time, a call type, a number of calls generated per hour, and a number of caregivers in the facility per hour.

The above method makes it possible to objectively calculate the busyness of each caregiver.

In addition, in the information processing method of the present invention,
The second condition may include at least one of the time the call was made, the type of call, the number of caregivers in the facility per hour, the distance between the hospital bed and the caregiver at the time the call was made, and the time from the time the call was made to the time the caregiver arrives at the hospital bed.

The above method makes it possible to objectively calculate the work contribution of each caregiver.

In addition, in the information processing method of the present invention,
The third condition may include at least one of a time when the call was made, a time when the call was answered, a type of the call, a responder among the caregivers in the team who answered the call, a distance between the caregivers in the team, and a time when the caregivers in the team are within a predetermined distance of each other.

The above method makes it possible to objectively calculate the team activity level for each team.

In addition, in the information processing method of the present invention,
In the step of calculating the work level, the work level may be calculated by changing the weighting ratio for each of the busyness level, the work contribution level, and the team activity level based on a fourth condition.

The above method allows for accurate calculation of work intensity.

In addition, in the information processing method of the present invention,
The fourth condition may include at least one of a type of the specified facility, a bed occupancy rate in the specified facility, a season, a day of the week, and a time period.

As the fourth condition, it is preferable to use the above.

The information processing method of the present invention further comprises:
A step of calculating a busyness level indicating a degree of busyness of each caregiver in a predetermined facility based on a first condition;
Calculating a degree of work contribution indicating a degree of work contribution of each of the care workers based on a second condition;
Calculating a team activity level indicating a degree of activity of a team to which each of the caregivers belongs based on a third condition;
The method includes a step of calculating a work level indicating the degree of work of each of the care workers within a predetermined period of time based on at least one of the calculated busyness level, the work contribution level, and the team activity level.

The above method allows the work level of each caregiver to be calculated and the work performance of each caregiver to be easily understood.

The information processing device of the present invention further comprises:
An information processing device including a processor,
The processor,
Calculating a busyness level indicating the degree of busyness of each caregiver in a specified facility based on the first condition;
Calculating a degree of work contribution indicating a degree of work contribution of each of the caregivers based on a second condition;
Calculating a team activity level indicating a degree of activity of the team to which each of the caregivers belongs based on a third condition;
The system is configured to calculate a work level indicating the degree of work of each care worker within a predetermined period of time based on the calculated busyness level, the work contribution level, and the team activity level.

With the above configuration, the work level of each caregiver can be calculated and the work performance of each caregiver can be easily understood.

In addition, the program of the present invention is
A program executed in a control unit having a processor,
The program causes the processor to:
A step of calculating a busyness level indicating a degree of busyness of each caregiver in a predetermined facility based on a first condition;
Calculating a degree of work contribution indicating a degree of work contribution of each of the care workers based on a second condition;
Calculating a team activity level indicating a degree of activity of a team to which each of the caregivers belongs based on a third condition;
and calculating a work level indicating the degree of work of each of the care workers within a predetermined period based on the calculated busyness level, the work contribution level, and the team activity level.

The above program allows you to easily calculate the work level of each caregiver and grasp the work performance of each caregiver.

The present invention provides an information processing method, information processing device, and program that can calculate the work level of each caregiver and easily grasp the work performance of each caregiver.

1 is a configuration diagram of an information processing system according to an embodiment of the present invention. FIG. 2 is a functional block diagram of a nurse call server (first server). FIG. 2 is a functional block diagram of a care information server (second server). FIG. 13 is a diagram showing each calculation factor when calculating busyness (individual workload) and work contribution degree. FIG. 13 is a diagram showing each calculation factor when calculating a team activity level, a work level, and a weighting. FIG. 13 is a diagram showing an example in which the busyness, work contribution, team activity, and work level of a care worker are quantified. 11 is a flowchart illustrating a first operation example (first information processing method) of the information processing system. 13 is a flowchart illustrating a second operation example (second information processing method) of the information processing system. FIG. 11 is a diagram showing an example of personal list data. 13 is a flowchart illustrating a third operation example (third information processing method) of the information processing system. FIG. 11 is a diagram illustrating an example of team list data. 13 is a flowchart illustrating a fourth operation example (fourth information processing method) of the information processing system. 13 is a flowchart illustrating a fifth operation example (fifth information processing method) of the information processing system.

Hereinafter, an embodiment of a system according to the present invention will be described with reference to the drawings.
1 is a configuration diagram showing an information processing system 1 according to the present embodiment. The information processing system 1 can be applied to a facility 2 (such as a hospital or a care facility) that provides medical and care services to patients and caregivers (examples of care recipients) 24 hours a day, 365 days a year.

As shown in FIG. 1, the information processing system 1 includes a plurality of mobile terminals 50 carried by caregivers who care for patients, a nurse call server 20 (an example of a first server) communicatively connected to the mobile terminals, and a care information server 30 (an example of a second server) communicatively connected to the mobile terminals.

The nurse call server 20 is communicatively connected to a nurse call system 4 established within the facility 2 via a network N1 (in this example, a LAN: Local Area Network). The nurse call server 20 is also communicatively connected to an item purchasing system 40 established within the facility 2 via the network N1.

The care information server 30 is installed in the external institution 3. The care information server 30 is communicatively connected to the nurse call server 20 via a network N2 (in this example, a VPN: Virtual Private Network). The information processing system 1 is configured to link the nurse call server 20 and the care information server 30, so that the information managed by the nurse call server 20 and the information managed by the care information server 30 can be associated and processed.

The nurse call system 4 includes a nurse call handset 11, a corridor light 12, a nurse call master 13, a mobile terminal 50, a nurse call controller 14, a switchboard 15, and a base station 16. These nurse call devices are connected to be able to communicate with each other via a network N1, and are distributed and connected by a hub 17 as necessary.

Nurse call handset 11 is installed for each hospital bed in facility 2, or in the bathroom and toilet in facility 2. Nurse call handset 11 is provided with at least one of the following: a normal nurse call button for patients to call a caregiver, a staff call button for caregivers to call other caregivers, a bath call button for patients taking a bath to call a caregiver, and a toilet call button for patients in the toilet to call a caregiver. Nurse call handset 11 has an individual handset ID used on network N1.

The corridor lights 12 are installed near the entrances of each patient room. The corridor lights 12 transmit the call signal sent from the nurse call handset 11 to the nurse call controller 14 via the network N1.

The nurse call master unit 13 is installed in a common area within the facility 2, such as a nurse's station. The nurse call master unit 13 is configured to notify of calls from the nurse call sub-units 11 and to be able to respond to the calls. The nurse call master unit 13 has a small monitor 13a on which patient information is displayed, and a large monitor 13b (an example of a second display unit) on which detailed information about each patient and information about caregivers are displayed in a list.

The nurse call controller 14 controls communication between the nurse call handset 11 and each nurse call device. For example, when a call signal is sent from the nurse call handset 11, the nurse call controller 14 controls communication between the nurse call handset 11 and the nurse call master 13, and communication between the nurse call handset 11 and the mobile terminal 50. The nurse call controller 14 is also communicatively connected to the nurse call server 20 via the network N1, and controls communication between the nurse call handset 11 and the nurse call server 20. For example, when a call signal is sent from the nurse call handset 11, the nurse call controller 14 transmits call information related to the call to the nurse call server 20. The call information includes the handset ID of the nurse call handset 11 that sent the call signal, the patient ID of the patient associated with the nurse call handset 11, and the like. The nurse call controller 14 has a memory unit 14a, which stores information about the patient, information about the mobile device, information about the caregiver, etc. Each time the information in the nurse call server 20 is updated, the information stored in the memory unit 14a is sent from the nurse call server 20 and updated to the latest information.

The switchboard 15 is a device for managing the call connections between the nurse call handset 11 and the mobile terminal 50, and between the nurse call master unit 13 and the mobile terminal 50, and is installed in a common area or the like within the facility 2. The base station 16 is an antenna for wireless communication (e.g., Wi-Fi) with the mobile terminal 50, and multiple base stations are installed at predetermined intervals within the facility 2.

The mobile terminal 50 is, for example, a smartphone capable of wireless communication (for example, "WiFi" communication). Caregivers who carry the mobile terminal 50 include, for example, nurses, doctors, and caregivers. The mobile terminal 50 has, for example, a touch panel display screen 51 (an example of a first display unit). In addition to a normal telephone number, the mobile terminal 50 has an individual terminal ID (an example of identification information) used on a local communication network (network N1) established in the facility 2.

The mobile terminal 50 has a call mode that connects the mobile terminal 50 and the nurse call handset 11 so that they can communicate with each other via the network N1. In this call mode, the exchange 15 and the mobile terminal 50 are connected by wireless communication via the base station 16, and communication between the mobile terminal 50 and the nurse call handset 11 becomes possible using the terminal ID and handset ID. Similarly, the mobile terminal 50 is connected to the nurse call master unit 13 or to each other mobile terminals 50 so that they can communicate with each other via the network N1.

The mobile terminal 50 is communicatively connected to the nurse call server 20 via the network N1 and the base station 16. The mobile terminal 50 is communicatively connected to the item purchasing system 40 via the network N1 and the base station 16. The mobile terminal 50 can, for example, purchase desired items using the item purchasing system 40 with points previously accumulated in the mobile terminal 50. An application that can purchase desired items using the item purchasing system 40 is installed in the mobile terminal 50.

The mobile terminal 50 is communicatively connected to the care information server 30 via the Internet (public network). The mobile terminal 50 transmits information on the attendance status of the caregiver, which is input by the caregiver's operation, to the care information server 30 via the Internet. The mobile terminal 50 also transmits the position information of the mobile terminal 50 acquired from a GPS (Global Positioning System) to the care information server 30 via the Internet. An application capable of transmitting the input attendance information of the caregiver to the care information server 30 is installed in the mobile terminal 50. An application capable of transmitting the acquired position information of the mobile terminal 50 to the care information server 30 is also installed in the mobile terminal 50. This application is, for example, stored in the care information server 30, and can be downloaded from the care information server 30 to the mobile terminal 50 via the Internet.

The nurse call server 20 is configured as a server that manages patient information, mobile device 50 information, and caregiver information in the nurse call system 4 in cooperation with the care information server 30. For example, when a call is made from the nurse call handset 11, the nurse call server 20 obtains specific information from the care information server 30, and determines the specific mobile device 50 to call based on the patient information, mobile device 50 information, and caregiver information, and calls the mobile device 50. The nurse call server 20 is installed, for example, in the facility 2.

The nurse call server 20 may be configured as a server that collectively manages the latest information regarding the facility 2, including, for example, patient information, mobile terminal 50 information, and caregiver information. In this case, the information stored in the nurse call server 20 may be input/updated via a personal computer (not shown) connected to the server 20. In this example, the nurse call server 20 is provided independently of the nurse call controller 14, but may be provided integrally with the nurse call controller 14, for example. The nurse call server 20 may be provided outside the facility 2 and connected to the nurse call controller 14 via the Internet so as to be able to communicate with it.

The care information server 30 is configured as a server that manages attendance information regarding the attendance status of caregivers, terminal correspondence information regarding the correspondence between caregivers and mobile terminals 50, location information regarding the current location of caregivers, etc. This information managed by the care information server 30 can be updated by attendance information of caregivers and location information of the mobile terminal 50, etc., transmitted from the mobile terminal 50. The information of the care information server 30 is transmitted to the nurse call server 20 via the network N2.

The item purchasing system 40 is, for example, a system that is introduced in an item store (convenience store, etc.) located within the facility 2. Information regarding incentives that allow items to be purchased using, for example, a mobile terminal 50 is transmitted to the item purchasing system 40 from the nurse call server 20.

Next, the function of the nurse call server 20 will be described with reference to FIG.
2, the nurse call server 20 includes a nurse call server control unit 21, a memory unit 22 (an example of a first memory unit), and a server interface circuit (hereinafter referred to as server I/F) 23. The nurse call server control unit 21 includes a reception unit 24, a calculation unit 25, a data generation unit 26, an incentive generation unit 27, and a calling unit 28.

The nurse call server control unit 21 is equipped with a processor such as a CPU (Central Processing Unit) and memory, and executes the functions of the reception unit 24, calculation unit 25, data generation unit 26, incentive generation unit 27, and calling unit 28 by the processor executing a program read from the memory.

The reception unit 24 receives call information sent from the nurse call control device 14. As described above, the call information includes information such as the handset ID and the patient ID.

The calculation unit 25 calculates a busyness level indicating the degree of busyness of each caregiver at a specified facility. The specified facility includes, for example, a hospital or a nursing home, which is facility 2. The calculation unit 25 also calculates a work contribution level indicating the degree of work contribution of each caregiver. The calculation unit 25 also calculates a team activity level indicating the degree of activity of the team to which each caregiver belongs.

The calculation unit 25 calculates the work level indicating the degree of work of each care worker within a specified period based on the busyness level, work contribution level, and team activity level. The specified period is, for example, the past few hours, today, the past few days, the past week, the past month, etc. The calculation unit 25 may calculate the work level based on at least one of the busyness level, work contribution level, and team activity level.

When calculating the labor level, the calculation unit 25 changes the weighting ratio for each of the busyness level, the work contribution level, and the team activity level. For example, the calculation unit 25 changes the weighting ratio for the busyness level, the work contribution level, and the team activity level with respect to at least one of the type of a specified facility, the bed occupancy rate in the specified facility, the season, the day of the week, and the time period.

The calculation unit 25 calculates the individual workload of each caregiver within a specified period. The calculation unit 25 calculates the team workload for each team (group) to which each caregiver belongs based on the individual workload of each caregiver.

The data generation unit 26 generates individual list data in which each caregiver is associated with his/her individual workload. The data generation unit 26 also generates team list data in which each team is associated with its team workload. Based on the team list data, the data generation unit 26 generates recommendation data for recommending changes to at least one of the team composition, the correspondence between the caregivers and the patients for which they are responsible, and the number of caregivers working in a specified facility during a specified time period.

The incentive generation unit 27 generates an incentive to be given to the caregiver according to the degree of effort calculated by the calculation unit 25. The incentive given according to the degree of effort includes, for example, a return of purchase points that can be used to purchase desired items using the mobile terminal 50. Information about the generated incentive is transferred to, for example, the item purchasing system 40.

The calling unit 28 calls a specific mobile terminal 50 among the mobile terminals 50 carried by each caregiver, based on the call information received by the reception unit 24 and the terminal correspondence information received from the care information server 30. The calling unit 28 also calls a specific mobile terminal 50 among the mobile terminals 50 carried by each caregiver, based on association information that associates the caregiver with the patient for whom the caregiver is responsible, and the call information received by the reception unit 24.

The calling unit 28 changes the predetermined mobile terminal 50 to be called, based on the terminal correspondence information received from the care information server 30 and the workload calculated by the calculation unit 25. In addition, the calling unit 28 changes the predetermined mobile terminal 50 to be called, based on the terminal correspondence information and location information received from the care information server 30.
In addition, the calling unit 28 changes the calling priority order of the specified mobile terminals 50 to be called, based on the information related to the incentive generated by the incentive generating unit 27 .

The calling unit 28 calls a predetermined mobile terminal 50 among the mobile terminals 50 carried by each caregiver, based on the call information received by the receiving unit 24 and the personal list data generated by the data generating unit 26 .
The calling unit 28 calls a specific mobile terminal 50 among the mobile terminals 50 carried by each care worker, based on the call information accepted by the accepting unit 24 and the team list data generated by the data generating unit 26.

The storage unit 22 stores the busyness of each care worker calculated by the calculation unit 25, the work contribution of each care worker calculated by the calculation unit 25, and the team activity level calculated by the calculation unit 25. The storage unit 22 also stores the work level of each care worker calculated by the calculation unit 25.
The storage unit 22 stores information about incentives for each caregiver generated by the incentive generation unit 27.
The storage unit 22 stores the individual workload of each care worker calculated by the calculation unit 25 and the team workload of each team calculated by the calculation unit 25.
The storage unit 22 stores association information that associates caregivers with patients under the care of the caregivers.

For example, when a call is made from the nurse call handset 11, the nurse call server control unit 21 cooperates with a program read from memory to execute a call function in which the call unit 28 calls a specified mobile terminal 50. Similarly, the nurse call server control unit 21 cooperates with a program read from memory to execute a reception function in which the reception unit 24 receives call information, a calculation function in which the calculation unit 25 calculates busyness, work contribution, team activity, and labor level, etc., a generation function in which the data generation unit 26 generates list data, and a generation function in which the incentive generation unit 27 generates incentives.

The server I/F 23 constitutes a communication unit for forming a signal transmission path with the networks N1 and N2. As described above, for example, if the nurse call server 20 is provided integrally with the nurse call controller 14, the nurse call server control unit 21 may be configured integrally with the control unit of the nurse call controller 14.

Next, the function of the care information server 30 will be described with reference to FIG.
3, the care information server 30 includes a care information server control unit 31, a storage unit 32 (an example of a second storage unit), and a server I/F 33. The care information server control unit 31 includes an information generation unit 34 and a position information reception unit 35.

The care information server control unit 31 is equipped with a processor such as a CPU and memory, and executes the functions of the information generation unit 34 and the location information reception unit 35 by the processor executing a program read from the memory.

The information generating unit 34 generates device correspondence information regarding the correspondence between the caregiver who is at work and the mobile device 50 based on the attendance information of the caregiver transmitted from the mobile device 50.

The location information receiving unit 35 acquires location information related to the current location of the caregiver carrying the mobile terminal 50 based on the location information of the mobile terminal 50 transmitted from each caregiver's mobile terminal 50.

The memory unit 32 stores the latest attendance information regarding the attendance status of caregivers transmitted from the mobile terminal 50. The memory unit 32 stores location information related to the current location of each caregiver who carries the mobile terminal 50.

The care information server control unit 31, for example, transmits the terminal correspondence information generated by the information generation unit 34 to the nurse call server 20. The care information server control unit 31 also transmits the location information acquired by the location information reception unit 35 to the nurse call server 20. The care information server control unit 31 also performs communication processing between the mobile terminal 50 and the care information server 30 via the Internet based on the operation of the mobile terminal 50. The server I/F 33 constitutes a communication unit for forming a signal transmission path with the Internet and the network N2.

Next, referring to Figures 4A and 4B, the calculation conditions used by the nurse call server 20 to calculate busyness, individual workload, work contribution, team activity, and labor level will be described.

As shown in FIG. 4A, when calculating the busyness and individual workload of each caregiver, the nurse call server 20 takes into consideration at least one of the following calculation factors: call time, call type, call response time, number of calls per hour, and number of caregivers working per hour. The call time is the time when a call is made from a patient or the like. Call types include normal nurse calls, bath calls, toilet calls, staff calls, etc. The call response time is the time from when a call is made from a patient or the like to when the call is answered. The number of calls made per hour is the number of calls made per hour during the period when the caregiver is working. The number of caregivers working per hour is the number of caregivers working together per hour in the facility where the caregiver works.

When calculating the work contribution of each caregiver, the nurse call server 20 takes into consideration at least one of the following calculation factors: call time, call type, number of caregivers working per hour, distance between the bed and the caregiver, and time required to arrive. The call time, call type, and number of caregivers working per hour are the same as the calculation factors for busyness and individual workload described above. The distance between the bed and the caregiver is the distance from where the caregiver is located when a call is made by a patient or the like to where the patient is located. The time required to arrive is the time from when a call is made by a patient or the like to when the caregiver arrives at the patient or the like.

As shown in FIG. 4B, when calculating the team activity level of a team to which each caregiver belongs, the nurse call server 20 considers at least one of the following calculation factors: call generation time, call type, call response time, responder in the team, distance between caregivers in the team, and time that caregivers in the team are within a specified distance from each other. The call generation time, call type, and call response time are the same as the calculation factors for busyness and individual workload described above. The responder in the team is the caregiver in the team who answered the call. The distance between caregivers in the team refers to the location where each caregiver was when they received a call from a patient or the like. The time that caregivers in the team are within a specified distance from each other refers to how long the caregivers spend working in relatively close locations.

When calculating the work level of each caregiver, the nurse call server 20 considers at least one of the busyness level, work contribution level, and team activity level as calculation factors. For example, when busyness level, work contribution level, and team activity level are considered as calculation factors, the nurse call server 20 calculates the work level as the sum of the busyness level, work contribution level, and team activity level.

When calculating the work level of each caregiver, the nurse call server 20 changes the weighting ratio for each of busyness, work contribution, and team activity. The weighting ratio for busyness, work contribution, and team activity may be changed based on at least one of the type of facility, the bed occupancy rate in the facility, the season, the day of the week, and the time period. The type of facility includes, for example, a hospital or a nursing home. The weighting ratio is changed independently for each hospital, nursing home, and the like. The bed occupancy rate in the facility is changed to a greater extent for work in a facility with a higher bed occupancy rate. The season is changed to a greater extent for work in winter when the temperature is low. The day of the week is changed to a greater extent for work on Saturdays, Sundays, and holidays. The time period is changed to a greater extent for work in night shifts than for work in day shifts.

For example, the weighting of busyness may be changed as follows. Regarding the call occurrence time, which is one of the factors for calculating busyness, if a call occurs during a time when there are few caregivers because some of them are working in the dining room preparing meals or at the nurse station, the call is deemed to be busy, and the weighting is changed. Regarding the call response time, the longer the time between the call and the response, the busier the call is deemed to be, and the weighting is changed. Regarding the call type, the weighting is changed depending on the difference between nurse calls, bath calls, toilet calls, staff calls, etc. Regarding the number of calls per hour, the busier the call is deemed to be, or the more calls there are with short call intervals, the busier the call is deemed to be, and the weighting is changed. Regarding the number of caregivers working per hour, the fewer the number of caregivers working with the caregiver per hour during the caregiver's working period, the busier the call is deemed to be, and the weighting is changed.

For example, the weighting of the work contribution may be changed as follows. The weighting is changed for the call occurrence time, call type, and number of caregivers working per hour, which are factors in calculating the work contribution, in the same way as for the factors in calculating the busyness level described above. For the distance between the hospital bed and the caregiver, the weighting is changed based on the judgment that the greater the distance between the caregiver's location when the patient or other person calls and the hospital room where the call is made. For the time it takes to arrive, the weighting is changed based on the judgment that the greater the contribution is, the shorter the time it takes for the caregiver to reach the patient or other person after being called by the patient or other person.

For example, the weighting of the team activity level may be changed as follows. The weighting of the call occurrence time, call type, and call response time, which are factors for calculating the team activity level, is changed in the same manner as for the factors for calculating the busyness level. The weighting of the responders in the team may be changed by judging that the team activity level is higher when many caregivers in the team respond almost uniformly. In addition, the weighting of the distance between the caregivers in the team may be changed by judging that the team activity level is higher when the caregivers are closer to each other when a patient or the like calls. Conversely, the weighting of the team may be changed by judging that the caregivers work autonomously and the team activity level is higher when the caregivers are farther away from each other when a patient or the like calls. In addition, the weighting of the time when the caregivers in the team are within a specified distance from each other is changed by judging that the team is more active when the team members are working while being close to each other for a longer period of time in a specified period.

Next, with reference to FIG. 5, a case where the nurse call server 20 converts the busyness level, work contribution level, team activity level, and work level of each care worker into numerical values and calculates them will be described.
The nurse call server 20 quantifies, for example, the busyness level, the contribution to work, the team activity level, and the work level as performance points achieved by each care worker in the course of their work.

Figure 5 shows an example of care worker a's busyness, work contribution, team activity, and labor level quantified as performance points on December 7, 2020. In this example, busyness, work contribution, team activity, and labor level are quantified based on the response of call types. As shown in Figure 5, the call types in this example include normal calls (nurse calls), staff calls, and bus calls. During the work day of December 7, 2020, care worker a responded to 13 calls, from the first call at 9:01 to the last call at 16:59.

The performance points for busyness based on the response of the call type are set to 1 point for normal calls, staff calls, and bus calls. Therefore, the total performance points for busyness of care worker a are 13 points. The weighting ratio of the performance points for the work contribution based on the response of the call type is changed so that normal calls are 1 point, staff calls are 5 points, and bus calls are 3 points. Therefore, the total performance points for the work contribution of care worker a are 19 points. The weighting ratio of the performance points for the team activity level based on the response of the call type is changed so that normal calls and bus calls are 1 point, and staff calls are 2 points. Therefore, the total performance points for the team activity level of care worker a are 14 points. And the performance points for the work level are the sum of the busyness level, work contribution, and team activity. Therefore, the total performance points for the work level of care worker a are 46 points.

The weighting ratio may be further changed as follows. For example, when the bed occupancy rate of the facility 2 where the care worker a works is 80% or more, the weighting ratio is changed so that the performance points for the busyness, work contribution, and team activity are each multiplied by 1.1. Therefore, when this weighting is applied to the call type response in FIG. 5, the performance points for the busyness of the care worker a are 14.3 points, which is 1.1 times 13 points. Similarly, the performance points for the work contribution of the care worker a are 20.9 points, which is 1.1 times 19 points, and the performance points for the team activity are 15.4 points, which is 1.1 times 14 points. The performance points for the work level of the care worker a are 50.6 points, which is the sum of the busyness, work contribution, and team activity.

In addition, although care worker A worked on Monday, December 7, 2020, if the day of the week on which he worked was a Sunday, for example, the weighting ratio may be changed to calculate the labor level so that the actual points for busyness, work contribution, and team activity are each multiplied by 1.05. The function for adding points, which is specified for each weighting calculation factor, can be changed as appropriate depending on the facility situation, etc.

In the above example, busyness, work contribution, team activity, and labor level are quantified based on the response to each call type, but they can also be quantified based on other calculation factors in the same way.

Next, an example of the operation of the information processing system 1 will be described below.
(First operation example)
A first operation example (first information processing method) of the information processing system 1 will be described with reference to the flowchart in Fig. 6. Note that the order of each process constituting the flowchart described below may be random and may be executed in parallel as long as no contradiction or inconsistency occurs in the process contents.

As shown in FIG. 6, the nurse call server 20 of the information processing system 1 calculates the busyness of each caregiver in the facility 2 (step S01). When calculating the busyness, at least one of the following factors is used as the calculation: call generation time, call type, call response time, number of calls per hour, and number of caregivers working per hour.

Next, the nurse call server 20 calculates the degree of work contribution of each caregiver in the facility 2 (step S02). When calculating the degree of work contribution, at least one of the following factors is used as the calculation factor: the call time, the call type, the number of caregivers working per hour, the distance between the hospital bed and the caregiver, and the time it took to arrive.

Next, the nurse call server 20 calculates the team activity level of the team to which each caregiver in the facility 2 belongs (step S03). When calculating the team activity level, at least one of the following factors is used as the calculation factor: the time when the call was made, the call type, the time when the call was answered, the person who answered the call in the team, the distance between the caregivers in the team, and the time when the caregivers in the team are within a predetermined distance of each other.

Next, the nurse call server 20 calculates the work level of each caregiver in the facility 2 within a specified period (step S04). When calculating the work level, the busyness, work contribution, and team activity level calculated in steps S01 to S03 are used as calculation factors. At least one of the busyness, work contribution, and team activity level may be used as a calculation factor for the work level. Furthermore, when calculating the work level, the weighting ratio may be changed for each of the busyness, work contribution, and team activity level. The weighting ratio for the busyness, work contribution, and team activity level may be changed based on at least one of the type of facility, the bed occupancy rate in the facility, the season, the day of the week, and the time of day, for example.

Next, the nurse call server 20 generates incentives to be given to each caregiver according to the calculated work level (step S05). Incentives given according to the work level may include the following, in addition to the return of purchase points that can be used to purchase desired items using the mobile terminal 50.
When a call is made by a patient or the like, an incentive is given to have the mobile terminal 50 be moved to a lower call priority as the caregiver who answers the call.
- An incentive in which the name of a caregiver with a high performance point for work intensity is displayed on the display screen 51 of the mobile terminal 50 or the large monitor 13b of the nurse call master unit 13 to recognize the efforts of the caregiver.

Next, the nurse call server 20 stores the calculated busyness level, work contribution level, team activity level, and labor level, as well as information regarding the generated incentive, in the memory unit 22 (step S06).

Next, the nurse call server 20 transmits, from the generated incentives, purchase points that can be used to purchase a desired item using the mobile terminal 50 to the item purchasing system 40 (step S07). Next, when an item is purchased at a store in which the item purchasing system 40 is installed and the purchase points are changed, the nurse call server 20 receives the changed purchase points from the item purchasing system 40 and updates the information about the incentives in the memory unit 22 (step S08).

As described above, the information processing system 1 (information processing device) equipped with the nurse call server control unit 21 can easily grasp the work performance of each care worker by calculating the work level of each care worker based on the busyness level, work contribution level, and team activity level of each care worker.

In addition, according to the information processing system 1, the busyness level, work contribution level, team activity level, and labor level of each care worker are calculated based on their own calculation factors, so that the busyness level, work contribution level, team activity level, and labor level can each be calculated objectively.

In addition, according to the information processing system 1, when calculating the labor level, the weighting ratio for each of busyness, work contribution, and team activity level can be changed, making it possible to accurately calculate the labor level.

In addition, the information processing system 1 provides incentives to caregivers according to their level of work, which helps maintain or increase the motivation of caregivers for their work.

In addition, according to the information processing system 1, purchase points that can be used to purchase desired items using the mobile terminal 50 are automatically transmitted to the item purchasing system 40 as an incentive, thereby improving the convenience of the caregiver when using the incentive provided to the caregiver.

In addition, the first information processing method in the information processing system 1 and the program executed in the nurse call server control unit 21 can also provide the same effects as those of the information processing system 1.

(Second operation example)
Next, a second operation example (second information processing method) of the information processing system 1 will be described with reference to FIGS.
7, in the second operation example, the nurse call server 20 of the information processing system 1 calculates the individual workload of each caregiver in the facility 2 within a predetermined period (step S11). When calculating the individual workload, for example, at least one of the call generation time, call type, call response time, number of calls generated per hour, and number of caregivers working per hour is used as a calculation factor.

In this example, the calculation factors for the individual workload are the same as the busyness level described in the first operation example above, but are not limited to this. For example, the calculation factors for the individual workload may be the same as the labor level in the first operation example above. That is, the busyness level, work contribution level, and team activity level of each caregiver may be calculated, and the individual workload may be calculated based on the calculated busyness level, work contribution level, and team activity level. Furthermore, when calculating the individual workload, the weighting ratio may be changed for each of the busyness level, work contribution level, and team activity level.

Next, the nurse call server 20 generates personal list data that associates the individual workload calculated in step S11 with each caregiver (step S12).

Next, the nurse call server 20 transmits the generated personal list data to the mobile device 50 carried by each caregiver or to the nurse call controller 14 of the nurse call system 4. The mobile device 50 displays the received personal list data on the display screen 51 (step S13). The nurse call controller 14 displays the received personal list data on the large monitor 13b of the nurse call master unit 13 (step S13).

Figure 8 shows an example of personal list data 80 generated in step S12 and displayed on each device. As shown in Figure 8, the personal list data 80 is generated so that the personal workload of each caregiver in the team to which the caregiver belongs is displayed as achievement points. In this example, the personal list data 80 displays the personal workload of each of caregivers a to e who belong to team A. In the case of team A in this example, it can be seen that the workload of caregiver b (47 points) is greater than the workload of the other caregivers.

Returning to FIG. 7, when call information regarding a call from a patient or the like is transmitted from the nurse call controller 14, the nurse call server 20 calls a specific mobile terminal 50 among the mobile terminals 50 carried by each caregiver based on the call information and the generated personal list data 80 (step S14). For example, the nurse call server 20 controls the number of calls to be made to a caregiver (a mobile terminal 50 carried by the caregiver) with a large workload so as to reduce the number of calls, and then calls the specific mobile terminal 50.

According to the second information processing method in the information processing system 1, by displaying personal list data 80 that associates each caregiver with their workload on the display screen 51 of the mobile terminal 50 or the large monitor 13b of the nurse call master unit 13, it becomes possible for each caregiver to share information regarding their workload.

In addition, according to the second information processing method, the personal list data 80 is displayed for each team (group) to which each caregiver belongs, so the workload of each team is clearly visualized. This makes it possible to immediately understand which team has a high workload, and to understand the workload of the caregivers in each team.

In addition, according to the second information processing method, the correspondence between the caregivers and the patient is changed according to the personal list data 80 indicating the workload of each caregiver, i.e., the mobile terminal 50 to be called is adjusted, thereby making it possible to equalize the workload of each caregiver.

In addition, the same effect as the second information processing method can be obtained by the information processing system 1 and the program executed in the nurse call server control unit 21.

(Third operation example)
Next, a third operation example (third information processing method) of the information processing system 1 will be described with reference to FIGS.
In the third operation example, as shown in the flowchart of Fig. 9, the nurse call server 20 of the information processing system 1 calculates the individual workload of each caregiver in the facility 2 within a predetermined period, and calculates the team workload for each team (group) to which each caregiver belongs based on the calculated individual workload (step S21). The method of calculating the individual workload is the same as the method of calculating the individual workload in the second operation example. The team workload is calculated as the sum of the individual workloads of the caregivers belonging to that team.

Next, the nurse call server 20 generates team list data that associates the team workload calculated in step S21 with each team (step S22).

Next, the nurse call server 20 transmits the generated team list data to the mobile device 50 carried by each caregiver or to the nurse call controller 14 of the nurse call system 4. The mobile device 50 displays the received team list data on the display screen 51 (step S23). The nurse call controller 14 displays the received team list data on the large monitor 13b of the nurse call master unit 13 (step S23).

Figure 10 shows an example of the team list data 100 generated in step S22. As shown in Figure 10, the team list data 100 is generated so that, for example, the team workload for each team is displayed in a list as performance points. In this example, the team list data 100 displays the team workload for each of teams A to D. Team A's team workload of 156 points represents the combined points of the individual workloads of caregivers a to e of team A shown in Figure 8. In the case of the team list data 100 in Figure 10, it can be seen that the workload of team D is greater than the workload of the other teams.

Returning to FIG. 9, when call information regarding a call from a patient or the like is transmitted from the nurse call controller 14, the nurse call server 20 calls a specific mobile terminal 50 among the mobile terminals 50 carried by each caregiver based on the call information and the generated team list data 100 (step S24). For example, the nurse call server 20 controls the number of calls to be made to caregivers (mobile terminals 50 carried by caregivers of that team) belonging to a team with a heavy workload so as to reduce the number of calls, and calls the specific mobile terminal 50.

The data generation unit 26 of the nurse call server 20 may generate recommendation data based on the team list data to recommend changes to at least one of the following: team composition, the correspondence between caregivers and the patients they are responsible for, and the number of caregivers working in a specified facility during a specified time period. Based on the generated recommendation data, the nurse call server 20 can change the correspondence between caregivers and patients, for example, so that the workload between teams is equalized.

According to the third information processing method in the information processing system 1, the workload of each team (group) is clearly visualized, so it is possible to immediately understand which team has the largest workload. This enables caregivers to share information to equalize the workload among the teams to which they belong.

In addition, according to the third information processing method, the correspondence between caregivers and patients is changed according to team list data indicating the workload of each team, i.e., the mobile terminal 50 to be called is adjusted, thereby making it possible to equalize the workload of each team.

In addition, according to the third information processing method, the workload between teams can be further equalized by using recommended data generated based on the team list data.

In addition, the same effect as the third information processing method can be obtained by the information processing system 1 and the program executed in the nurse call server control unit 21.

(Fourth operation example)
Next, a fourth operation example (fourth information processing method) of the information processing system 1 will be described with reference to the flowchart of FIG.
In the fourth operation example, as shown in FIG. 11, the nurse call server 20 of the information processing system 1 receives call information regarding a call from a patient or the like from the nurse call controller 14 (step S31).

The care information server 30 of the information processing system 1 generates terminal correspondence information regarding the correspondence between the care workers who are at work and the mobile terminals 50 carried by the care workers who are at work, based on the attendance information of each care worker stored in the memory unit 32 (step S51).
The care information server 30 acquires location information related to the current location of the care worker carrying the mobile terminal 50 based on the location information received from the mobile terminal 50 (step S52).

Next, the nurse call server 20 receives the terminal correspondence information generated by the care information server 30 from the care information server 30 (step S32).

Next, the nurse call server 20 identifies the specific mobile terminal 50 to be called based on the call information received from the nurse call controller 14 and the terminal compatibility information received from the care information server 30 (step S33). For example, the server recognizes the patient who made the call based on the call information, and recognizes the caregiver who is currently at work based on the terminal compatibility information, and identifies the mobile terminal 50 of the caregiver who is currently working for the patient as the specific mobile terminal 50 to be called.

Next, the nurse call server 20 reads out the individual workload of each caregiver for the specified period from the memory unit 22 (step S34). The individual workload is calculated in the same way as the individual workload in the second operation example described above and stored in the memory unit 22.

Next, the nurse call server 20 selects a specific mobile terminal 50 to call based on the personal workload read from the memory unit 22 and the terminal compatibility information received from the care information server 30 (step S35). For example, if the personal workload of the caregiver in charge of the patient who issued the call is greater than that of other caregivers in the same team, the mobile terminal 50 of the other caregiver with a relatively smaller personal workload is selected as the specific mobile terminal 50 to call.

Next, the nurse call server 20 determines whether the mobile terminal 50 selected in step S35 is a mobile terminal 50 different from the mobile terminal 50 identified in step S33 (step S36).

In step S36, if the mobile terminal 50 is different (Yes in step S36), the nurse call server 20 changes the mobile terminal 50 to be called from the mobile terminal 50 identified in step S33 to the mobile terminal 50 selected in step S35 (step S37).

On the other hand, if it is determined in step S36 that the mobile terminal 50 is the same and not different (No in step S36), the nurse call server 20 proceeds to step S38 while keeping the mobile terminal 50 to be called as the mobile terminal 50 identified in step S33.

Next, the nurse call server 20 receives the location information acquired by the care information server 30 from the care information server 30 (step S38).

Next, the nurse call server 20 selects a specific mobile terminal 50 to be called based on the location information and terminal compatibility information received from the care information server 30 (step S39). For example, if there is another caregiver closer to the patient than the caregiver who is in charge of the patient who issued the call, the mobile terminal 50 of the other caregiver who is closer is selected as the specific mobile terminal 50 to be called. In particular, when assistance is urgently required, such as in the case of a staff call, it is preferable to be able to call a nearby caregiver. In this case, it is preferable to select the specific mobile terminal 50 to be called not by prioritizing the distance to the patient, but by taking into consideration the individual workload of the other caregiver who is nearby.

Next, if the result of the determination in step S36 is the same mobile terminal 50 (No in step S36), the nurse call server 20 determines whether the mobile terminal 50 selected in step S39 is a mobile terminal 50 different from the mobile terminal 50 identified in the above step S33, and if the result of the determination in step S36 is a different mobile terminal 50 (Yes in step S36), the nurse call server 20 determines whether the mobile terminal 50 selected in step S39 is a mobile terminal 50 different from the mobile terminal 50 changed in the above step S37 (step S40).

In step S40, if the mobile terminal 50 is different from the mobile terminal 50 identified in step S33 or different from the mobile terminal 50 changed in step S37 (Yes in step S40), the nurse call server 20 changes the mobile terminal 50 to be called from the mobile terminal 50 identified in step S33 or the mobile terminal 50 changed in step S37 to the mobile terminal 50 selected in step S39 (step S41).

On the other hand, in step S40, if the mobile terminal 50 is the same as the mobile terminal 50 identified in step S33, or the mobile terminal 50 is the same as the mobile terminal 50 changed in step S37 (No in step S40), the nurse call server 20 proceeds to step S42 while keeping the mobile terminal 50 to be called as the mobile terminal 50 identified in step S33 or the mobile terminal 50 changed in step S37.

Next, the nurse call server 20 calls the specified mobile terminal 50 that was set as the mobile terminal 50 to be called in step S40 or step S41 (step S42).

According to the fourth information processing method in the information processing system 1, the terminal correspondence information is generated based on the attendance information of the caregiver, so that the correspondence between the caregiver and the patient can be appropriately registered according to the attendance status of the caregiver. This allows smooth calling between the patient and the caregiver.

In addition, according to the fourth information processing method, the personal workload of the caregiver is taken into account when identifying the mobile terminal 50 to be called, so that the correspondence between the caregiver and the patient can be registered more appropriately.

Furthermore, according to the fourth information processing method, the workload of each caregiver is taken into consideration when registering the correspondence between the caregiver and the patient, making it possible to equalize the workload of each caregiver. Also, by taking into consideration the team activity level, it is possible to equalize the workload between the teams to which each caregiver belongs.

In addition, according to the fourth information processing method, the location information of the caregiver is taken into consideration when registering the correspondence between the caregiver and the patient, thereby reducing the time it takes for the caregiver to rush to the patient's side when a call is made from the patient.

In addition, the same effect as the fourth information processing method can be obtained by the information processing system 1 and the program executed in the nurse call server control unit 21.

(Fifth operation example)
A fifth operation example (fifth information processing method) of the information processing system 1 will be described with reference to the flowchart of FIG.
In the fifth operation example, as shown in FIG. 12, the nurse call server 20 of the information processing system 1 receives call information regarding a call from a patient or the like from the nurse call controller 14 (step S61).

Next, the nurse call server 20 reads association information that associates the caregiver with the patient for which the caregiver is responsible from the memory unit 22 (step S62).

Next, the nurse call server 20 identifies the specific mobile terminal 50 to be called based on the call information received from the nurse call controller 14 and the association information read from the memory unit 22 (step S63). For example, the mobile terminal 50 of the caregiver associated with the patient who made the call is identified as the specific mobile terminal 50 to be called.

The care information server 30 of the information processing system 1 generates terminal correspondence information regarding the correspondence between the care workers who are at work and the mobile terminals 50 carried by those care workers, based on the attendance information of each care worker stored in the memory unit 32 (step S81).
The care information server 30 acquires location information related to the current location of the care worker carrying the mobile terminal 50 based on the location information received from the mobile terminal 50 (step S82).

Next, the nurse call server 20 receives the terminal correspondence information generated by the care information server 30 from the care information server 30 (step S64).

Next, the nurse call server 20 selects a specific mobile terminal 50 to call based on the call information received from the nurse call controller 14 and the terminal compatibility information received from the care information server 30 (step S65). For example, the patient who made the call is recognized based on the call information, and the caregiver who is currently at work is recognized based on the terminal compatibility information, and the mobile terminal 50 of the caregiver who is currently working for the patient is selected as the specific mobile terminal 50 to call.

Next, the nurse call server 20 determines whether the mobile terminal 50 selected in step S65 is a mobile terminal 50 different from the mobile terminal 50 identified in step S63 (step S66).

In step S66, if the mobile terminal 50 is different (Yes in step S66), the nurse call server 20 changes the mobile terminal 50 to be called from the mobile terminal 50 identified in step S63 to the mobile terminal 50 selected in step S65 (step S67).

On the other hand, if it is determined in step S66 that the mobile terminal 50 is the same and not different (No in step S66), the nurse call server 20 proceeds to step S68 while keeping the mobile terminal 50 to be called as the mobile terminal 50 identified in step S63.

Next, the nurse call server 20 reads out the individual workload of each caregiver for the specified period from the memory unit 22 (step S68). The individual workload is calculated in the same way as the individual workload in the second operation example described above and stored in the memory unit 22.

Next, the nurse call server 20 selects a specific mobile terminal 50 to call based on the personal workload read from the memory unit 22 and the terminal compatibility information received from the care information server 30 (step S69). For example, if the personal workload of the caregiver in charge of the patient who issued the call is greater than that of other caregivers in the same team, the mobile terminal 50 of the other caregiver with a relatively smaller personal workload is selected as the specific mobile terminal 50 to call.

Next, if the result of the determination in step S66 is the same mobile terminal 50 (No in step S66), the nurse call server 20 determines whether the mobile terminal 50 selected in step S69 is a mobile terminal 50 different from the mobile terminal 50 identified in the above step S63, and if the result of the determination in step S66 is a different mobile terminal 50 (Yes in step S66), the nurse call server 20 determines whether the mobile terminal 50 selected in step S69 is a mobile terminal 50 different from the mobile terminal 50 changed in the above step S67 (step S70).

In step S70, if the mobile terminal 50 is different from the mobile terminal 50 identified in step S63 or different from the mobile terminal 50 changed in step S67 (Yes in step S70), the nurse call server 20 changes the mobile terminal 50 to be called from the mobile terminal 50 identified in step S63 or the mobile terminal 50 changed in step S67 to the mobile terminal 50 selected in step S69 (step S71).

On the other hand, in step S70, if the mobile terminal 50 is the same as the mobile terminal 50 identified in step S63, or the mobile terminal 50 is the same as the mobile terminal 50 changed in step S67 (No in step S70), the nurse call server 20 proceeds to step S72 while keeping the mobile terminal 50 to be called as the mobile terminal 50 identified in step S63 or the mobile terminal 50 changed in step S67.

Next, the nurse call server 20 receives the location information acquired by the care information server 30 from the care information server 30 (step S72).

Next, the nurse call server 20 selects a specific mobile terminal 50 to be called based on the location information and terminal compatibility information received from the care information server 30 (step S73). For example, if there is another caregiver located closer to the patient than the caregiver who is in charge of the patient who issued the call, the mobile terminal 50 of the other caregiver located closer is selected as the specific mobile terminal 50 to be called. In particular, when assistance is urgently required, such as in the case of a staff call, it is preferable to be able to call a nearby caregiver. In this case, it is preferable to select the specific mobile terminal 50 to be called not by prioritizing the distance to the patient, but by taking into consideration the individual workload of the other caregiver located nearby.

Next, if the result of the determination in step S70 is the same mobile terminal 50 (No in step S70), the nurse call server 20 determines whether the mobile terminal 50 selected in step S73 is a mobile terminal 50 different from the mobile terminal 50 identified in step S63 or the mobile terminal 50 changed in step S67, and if the result of the determination in step S70 is a different mobile terminal 50 (Yes in step S70), the nurse call server 20 determines whether the mobile terminal 50 selected in step S73 is a mobile terminal 50 different from the mobile terminal 50 changed in step S71 (step S74).

In step S74, if the mobile terminal 50 is different from the mobile terminal 50 identified in step S63, if the mobile terminal 50 is different from the mobile terminal 50 changed in step S67, or if the mobile terminal 50 is different from the mobile terminal 50 changed in step S71 (Yes in step S74), the nurse call server 20 changes the mobile terminal 50 to be called from the mobile terminal 50 identified in step S63, the mobile terminal 50 changed in step S67, or the mobile terminal 50 changed in step S71 to the mobile terminal 50 selected in step S73 (step S75).

On the other hand, in step S74, if the mobile terminal 50 is the same as the mobile terminal 50 identified in step S63, if the mobile terminal 50 is the same as the mobile terminal 50 changed in step S67, or if the mobile terminal 50 is the same as the mobile terminal 50 changed in step S71 (No in step S74), the nurse call server 20 proceeds to step S76 while keeping the mobile terminal 50 to be called as the mobile terminal 50 identified in step S63, the mobile terminal 50 changed in step S67, or the mobile terminal 50 changed in step S71.

Next, the nurse call server 20 calls the specified mobile terminal 50 that was set as the mobile terminal 50 to be called in step S74 or step S75 (step S76).

According to the fifth information processing method in the information processing system 1, even if the correspondence between the caregiver and the patient for whom the caregiver is responsible is determined in advance, the correspondence can be changed appropriately depending on the attendance status of the caregiver. This makes it possible to realize smooth calls between the patient and the caregiver.

In addition, the fifth information processing method can provide the same effects as the fourth information processing method.

In addition, the same effect as the fifth information processing method can be obtained by the information processing system 1 and the program executed in the nurse call server control unit 21.

The present invention is not limited to the above-described embodiment, and can be modified, improved, etc. as appropriate. In addition, the material, shape, dimensions, values, form, number, location, etc. of each component in the above-described embodiment are arbitrary and not limited as long as they can achieve the present invention.

1: Information processing system, 2: Hospital, 4: Nurse call system, 11: Nurse call handset, 12: Corridor light, 13: Nurse call master, 13a: Small monitor, 13b: Large monitor (an example of a second display unit), 14: Nurse call controller, 14a: Memory unit, 15: Switchboard, 16: Base station, 20: Nurse call server (an example of a first server), 21: Nurse call server control unit, 22: Memory unit (an example of a first memory unit), 24: Reception unit, 25: Calculation unit, 26: Data generation unit, 27: Incentive generation unit, 28: Call unit, 30: Care information server (an example of a second server), 31: Care information server control unit, 32: Memory unit (an example of a second memory unit), 34: Information generation unit, 35: Location information reception unit, 40: Product purchase system, 50: Mobile terminal, 51: Display screen (an example of a first display unit)

Claims (12)

An information processing method executed by an information processing device,
A step of calculating a busyness level indicating a degree of busyness of each caregiver in a predetermined facility based on a first condition;
Calculating a degree of work contribution indicating a degree of work contribution of each of the care workers based on a second condition;
Calculating a team activity level indicating a degree of activity of a team to which each of the caregivers belongs based on a third condition;
A step of calculating a work level indicating the degree of work of each of the care workers within a predetermined period based on a total value of the calculated busyness level, the work contribution level, and the team activity level;
Including ,
The first condition includes at least one of a call generation time, a call response time indicating a time period from a call to a response, a call type, a number of calls generated per hour, and a number of caregivers in the facility per hour;
The second condition includes at least one of a call occurrence time, a call type, the number of caregivers in the facility per hour, a distance between a hospital bed and a caregiver at the time of the call occurrence, and a time from the time of the call occurrence until the caregiver arrives at the hospital bed;
An information processing method in which the third condition includes at least one of the time the call was made, the time the call was answered, the type of call, the responder among the caregivers in the team who answered the call, the distance between the caregivers in the team, and the time the caregivers in the team are within a predetermined distance of each other . In the step of calculating the labor level, the labor level is calculated by changing a weighting ratio for each of the busyness level, the work contribution level, and the team activity level based on a fourth condition;
The information processing method according to claim 1 , wherein the fourth condition includes at least one of a type of the specified facility, a bed occupancy rate in the specified facility, a season, a day of the week, and a time period . When the fourth condition includes the type of the specified facility or the bed occupancy rate in the specified facility, the weighting ratio of a facility with a high bed occupancy rate is changed to a larger value than that of a facility with a low bed occupancy rate,
When the fourth condition includes the season, the weighting is changed to a greater extent when the season is winter than when the season is other than winter;
When the fourth condition includes the day of the week, and the day of the week is a Saturday, Sunday, or a holiday, the weighting is changed to a greater extent than when the day of the week is a weekday,
The information processing method according to claim 2 , wherein, in the case where the fourth condition includes the time period, if the time period corresponds to a night shift, the weighting is changed to a greater degree than if the time period corresponds to a day shift. 2. The information processing method of claim 1, wherein in the step of calculating the workload, the workload is calculated by changing the weighting ratio of the busyness depending on at least one of the number of caregivers in the facility at the time the call was made, the length of the call response time, the call type, the number of calls made per hour, and the number of caregivers in the facility per hour. The weighting of the busyness level is
(a) the number of caregivers in the facility at the time the call was made or the number of caregivers in the facility per hour is equal to or less than a predetermined value;
(b) the length of the call response time is equal to or greater than a predetermined value;
(c) the number of calls generated per hour is equal to or greater than a predetermined number;
The information processing method according to claim 4 , wherein the information processing method is performed in any one of the following cases: 5. An information processing method as described in claim 1 or claim 4, wherein in the step of calculating the degree of effort, the weighting of the degree of work contribution is changed depending on at least one of the number of caregivers in the facility at the time the call was made, the call type, the number of caregivers in the facility per hour, and the distance between the hospital bed and the caregiver at the time the call was made, to calculate the degree of effort. The weighting of the business contribution is as follows:
(d) the number of caregivers in the facility at the time the call was made or the number of caregivers in the facility per hour is equal to or less than a predetermined value;
(e) The distance between the bed and the caregiver at the time of the call is greater than or equal to a predetermined value;
The information processing method according to claim 6, wherein the difference is high in any one of the above cases. An information processing method as described in any one of claims 1, 4, and 5, wherein in the step of calculating the work level, the weighting of the team activity level is changed to calculate the work level depending on at least one of the time the call was made, the number of caregivers in the facility, the length of the call response time, the type of call, the caregiver in the team who answered the call, the distance between the caregivers in the team, and the time the caregivers in the team are within a predetermined distance of each other. The weighting of the team activity level is
(f) the number of caregivers in the facility at the time the call is made is equal to or less than a predetermined value;
(g) the length of the call response time is equal to or greater than a predetermined value;
(h) there is no bias among the caregivers in the team who respond to calls;
(i) the distance between the caregivers in the team at the time of the call is within a predetermined distance or is outside a predetermined distance;
(j) the time that the caregivers in the team are within a predetermined distance from each other is equal to or longer than a predetermined time;
The information processing method according to claim 8, wherein the information processing method is performed in any one of the following cases: An information processing method executed by an information processing device,
A step of calculating a busyness level indicating a degree of busyness of each caregiver in a predetermined facility based on a first condition;
Calculating a degree of work contribution indicating a degree of work contribution of each of the care workers based on a second condition;
Calculating a team activity level indicating a degree of activity of a team to which each of the caregivers belongs based on a third condition;
A step of calculating a work level indicating the degree of work of each of the care workers within a predetermined period based on at least one of the calculated busyness level, the work contribution level, and the team activity level;
Including ,
The first condition includes at least one of a call generation time, a call response time indicating a time period from a call to a response, a call type, a number of calls generated per hour, and a number of caregivers in the facility per hour;
The second condition includes at least one of a call occurrence time, a call type, the number of caregivers in the facility per hour, a distance between a hospital bed and a caregiver at the time of the call occurrence, and a time from the time of the call occurrence until the caregiver arrives at the hospital bed;
An information processing method in which the third condition includes at least one of the time the call was made, the time the call was answered, the type of call, the responder among the caregivers in the team who answered the call, the distance between the caregivers in the team, and the time the caregivers in the team are within a predetermined distance of each other . An information processing device including a processor,
The processor,
Calculating a busyness level indicating the degree of busyness of each caregiver in a specified facility based on the first condition;
Calculating a degree of work contribution indicating a degree of work contribution of each of the caregivers based on a second condition;
Calculating a team activity level indicating a degree of activity of the team to which each of the caregivers belongs based on a third condition;
A work level indicating the degree of work of each of the caregivers within a predetermined period is calculated based on a total value of the calculated busyness level, the work contribution level, and the team activity level .
The first condition includes at least one of a call generation time, a call response time indicating a time period from a call to a response, a call type, a number of calls generated per hour, and a number of caregivers in the facility per hour;
The second condition includes at least one of a call occurrence time, a call type, the number of caregivers in the facility per hour, a distance between a hospital bed and a caregiver at the time of the call occurrence, and a time from the time of the call occurrence until the caregiver arrives at the hospital bed;
The third condition includes at least one of the time the call was made, the time the call was answered, the type of call, the responder among the caregivers in the team who answered the call, the distance between the caregivers in the team, and the time the caregivers in the team are within a predetermined distance of each other, in an information processing device. A program executed in a control unit having a processor,
The program causes the processor to:
A step of calculating a busyness level indicating a degree of busyness of each caregiver in a predetermined facility based on a first condition;
Calculating a degree of work contribution indicating a degree of work contribution of each of the care workers based on a second condition;
Calculating a team activity level indicating a degree of activity of a team to which each of the caregivers belongs based on a third condition;
A step of calculating a work level indicating the degree of work of each of the care workers within a predetermined period based on a total value of the calculated busyness level, the work contribution level, and the team activity level;
Run the command,
The first condition includes at least one of a call generation time, a call response time indicating a time period from a call to a response, a call type, a number of calls generated per hour, and a number of caregivers in the facility per hour;
The second condition includes at least one of a call occurrence time, a call type, the number of caregivers in the facility per hour, a distance between a hospital bed and a caregiver at the time of the call occurrence, and a time from the time of the call occurrence until the caregiver arrives at the hospital bed;
The third condition includes at least one of a time when the call was made, a time when the call was answered, a type of the call, a responder among the caregivers in the team who answered the call, a distance between the caregivers in the team, and a time when the caregivers in the team are within a predetermined distance of each other, the program.

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