JP7699339B2 - Business management system and business management method - Google Patents

Description

The present invention relates to a business management system and a business management method.

Traditionally, there have been liquor stores that mainly handle alcoholic beverages and sell them to customers. These liquor stores manage the inventory of products purchased from suppliers, and when an order is received from a customer, they visit the customer's home to deliver the product or to collect empty alcohol containers. There is a demand for a business management system that can smoothly manage these operations of a liquor store.

The present invention has been made to solve these problems. That is, the object of the present invention is to provide a business management system and a business management method for smoothly managing the business of a liquor store.

The object of the present invention is to
[1] A business management system comprising at least one computer device, the business management system comprising a transaction information input means for inputting transaction information relating to a transaction with a customer by operation of a store clerk's store clerk terminal, and a transaction information storage means for storing the input transaction information, the transaction information including information indicating that an empty beverage container has been collected from a customer;
[2] The business management system according to [1] above, wherein the transaction information includes information indicating that a beverage has been delivered to a customer, and by inputting the information indicating that a beverage has been delivered to a customer, the transaction information input means makes it possible to input information indicating that an empty container corresponding to the delivered beverage has been collected from the customer;
[3] A business management method executed in a business management system having at least one computer device, the business management method including a transaction information input step of inputting transaction information related to a transaction with a customer by operating a store clerk terminal operated by a store clerk, and a transaction information storage step of storing the input transaction information, the delivery information including information indicating that an empty beverage container has been collected from the customer;
[4] A business management system comprising at least one computer device, the business management system comprising: a transaction information input means for inputting transaction information relating to a transaction with a customer by operating a store clerk terminal operated by a store clerk; and a sign display means for displaying a sign on map data at a position corresponding to the position information of the store clerk terminal when the transaction information with the customer is input;
[5] The business management system according to [4], further comprising a plurality of store clerk terminals, the sign display means displaying signs in different modes for each store clerk terminal;
[6] The business management system according to [4] or [5], wherein when multiple pieces of transaction information are input to one store clerk terminal, the marker display means displays a marker at a position corresponding to the position information of the store clerk terminal when each of the multiple pieces of transaction information is input;
[7] A business management method executed in a business management system having at least one computer device, the business management method including a transaction information input step of inputting transaction information related to a transaction with a customer by operating a store clerk terminal operated by a store clerk, a position information acquisition step of acquiring position information of the store clerk terminal when the transaction information with the customer is entered, and a sign display step of displaying a sign on map data at a position corresponding to the acquired position information;
[8] A business management system having at least one computer device, the business management system including a transaction information input means for inputting transaction information related to a transaction with a customer by operating a store clerk terminal operated by the store clerk, and a transaction information display means for displaying the input transaction information in a list in chronological order;
[9] The business management system according to [8], wherein the transaction information includes at least one of information regarding the delivery date and time, the customer, the product delivered to the customer, the item collected from the customer, and the purchase price of the product;
[10] A business management method executed in a business management system having at least one computer device, the business management method comprising a transaction information input step of inputting transaction information related to a transaction with a customer by operating a store clerk terminal operated by a store clerk, and a transaction information display step of displaying the input transaction information in a list in chronological order;
[11] A business management system having at least one computer device, the business management system including an ordering means for ordering goods from a seller's supplier, and an inventory storage means for storing the ordered goods as the seller's inventory when certain conditions are met.
[12] The business management system according to [11] above, wherein the predetermined condition is that the business management system receives information indicating that the goods have been delivered from the supplier and that the ordered goods have been accepted as inventory of the seller;
[13] A business management method executed in a business management system having at least one computer device, the business management method comprising: an ordering step of ordering a product from a seller's supplier; and an inventory storage step of storing the ordered product as the seller's inventory when a predetermined condition is satisfied;
[14] A business management system having at least one computer device, the business management system including a first ordering means for ordering a product from a seller by operation of a customer terminal operated by a customer, and a second ordering means for ordering the product from a supplier of the seller when an order for the product is placed with the seller by the first ordering means;
[15] The business management system according to the above [14], further comprising an inventory determination means for determining whether the inventory of the seller satisfies a predetermined condition in relation to the ordered product when the first ordering means places an order for the product with the seller, and a second ordering means for ordering the product from the seller's supplier when it is determined that the inventory of the seller satisfies the predetermined condition;
[16] A business management method executed in a business management system having at least one computer device, the business management method comprising: a first ordering step of ordering a product from a seller by operating a customer terminal operated by a customer; and a second ordering step of ordering the product from a supplier of the seller when the product is ordered from the seller by the first ordering step;
This can be achieved by:

The present invention provides a business management system and a business management method for smoothly managing the business of a business that sells products.

1 is a block diagram showing a configuration of a business management system according to an embodiment of the present invention; 2 is a block diagram showing a configuration of a customer terminal, a store clerk terminal, or a manager terminal according to an embodiment of the present invention; FIG. FIG. 2 is a block diagram showing a configuration of a server device according to an embodiment of the present invention. FIG. 2 is a flowchart showing an order processing according to an embodiment of the present invention. FIG. 4 is a diagram showing an order management table according to the embodiment of the present invention. FIG. 13 is a flowchart showing a transaction information input process according to an embodiment of the present invention. FIG. 2 is a diagram showing a transaction information management table according to an embodiment of the present invention. FIG. 4 is a flowchart showing a position display process according to the embodiment of the present invention. FIG. 4 is a diagram showing a display screen of an administrator terminal according to an embodiment of the present invention. FIG. 11 is a flowchart showing a daily report display process according to an embodiment of the present invention. FIG. 2 is a flowchart showing a first purchasing process according to an embodiment of the present invention. FIG. 13 is a diagram showing an inventory management table according to an embodiment of the present invention. FIG. 11 is a flowchart showing a second purchasing process according to an embodiment of the present invention.

The following describes the embodiments of the present invention, but the present invention is not limited to the following embodiments as long as they do not go against the spirit of the present invention.

Figure 1 is a block diagram showing the configuration of a business management system according to an embodiment of the present invention. The business management system is used, for example, by a business that sells products, but the type of business is not particularly limited. The business management system is used, for example, in retail businesses such as liquor stores that sell alcoholic beverages and the like, and in wholesale businesses.

As shown in FIG. 1, the business management system is composed of a customer terminal 1 operated by customers of the liquor store, a clerk terminal 2 operated by a liquor store clerk who is the seller of the products, a manager terminal 3 operated by a liquor store clerk or manager (which may be a seller), a server device 4, a supplier terminal 5 operated by a supplier company or the like from which the liquor store purchases products, and a communication network 6.

The business management system may include multiple customer terminals 1. Each customer who uses the liquor store to purchase products owns and operates the customer terminal 1. The customers may be individuals or corporations. The business management system may also include multiple store clerk terminals 2. Each of multiple store clerks who deliver products to customers owns and operates the store clerk terminal 2. The store clerk carries the store clerk terminal 2 when delivering products to customers. Furthermore, the business management system may include multiple administrator terminals 3. The administrator terminals 3 are provided, for example, at the liquor store or the like.

The customer terminal 1 is not particularly limited as long as it is a computer device having a display screen and an input section. The customer terminal 1 may be a stationary type or a portable type that the customer can carry when moving around. Examples of the customer terminal 1 include conventional mobile phones, tablet terminals, smartphones, and desktop and notebook personal computers.

The clerk terminal 2 is not particularly limited as long as it is a computer device having a display screen and an input unit. It is preferable that the clerk terminal 2 is portable and can be carried by the clerk when moving around. Examples of the clerk terminal 2 include a conventional mobile phone, a tablet terminal, and a smartphone.

The administrator terminal 3 is not particularly limited as long as it is a computer device having a display screen and an input section. The administrator terminal 3 may be a stationary type or a portable type that can be carried by the administrator when traveling. Examples of the administrator terminal 3 include a conventional mobile phone, a tablet terminal, a smartphone, and a desktop or notebook personal computer.

The supplier terminal 5 is not particularly limited as long as it is a computer device having a display screen and an input section. The supplier terminal 5 may be a stationary type or a portable type that can be carried by the manager when traveling. Examples of the supplier terminal 5 include conventional mobile phones, tablet terminals, smartphones, and desktop and notebook personal computers.

Figure 2 is a block diagram showing the configuration of a customer terminal, a store clerk terminal, a manager terminal, or a supplier terminal according to an embodiment of the present invention. The customer terminal 1, the store clerk terminal 2, the manager terminal 3, or the supplier terminal 5 comprises a control unit 11, a RAM 12, a storage unit 13, a graphics processing unit 14, a communication interface 15, and an interface unit 16, each of which is connected by an internal bus.

The control unit 11 is composed of a CPU and a ROM. The control unit 11 executes programs stored in the storage unit 13 and controls the customer terminal 1, the clerk terminal 2, the manager terminal 3, or the supplier terminal 5. The RAM 12 is the work area of the control unit 11. The storage unit 13 is a memory area for saving programs and data. The control unit 11 reads and processes programs and data from the RAM 12. The control unit 11 processes the programs and data loaded into the RAM 12 and outputs drawing commands to the graphics processing unit 14.

The graphics processing unit 14 is connected to the display unit 18. The display unit 18 has a display screen 19. When the control unit 11 outputs a drawing command to the graphics processing unit 14, the graphics processing unit 14 outputs a video signal for displaying an image on the display screen 19. Here, the display unit 18 may be a touch panel equipped with a touch sensor. The touch panel of this display unit 18 functions as an input unit.

The communication interface 15 can be connected to the communication network 6 wirelessly or by wire, and can transmit and receive data to and from the server device 4 via the communication network 6. Data received via the communication interface 15 is loaded into the RAM 12, and the control unit 11 performs arithmetic processing. An external memory 17 (e.g., an SD card, etc.) is connected to the interface unit 16.

Figure 3 is a block diagram showing the configuration of a server device according to an embodiment of the present invention. The server device 4 includes at least a control unit 21, a RAM 22, a storage unit 23, and a communication interface 24, each of which is connected by an internal bus.

The control unit 21 is composed of a CPU and a ROM, and executes the programs stored in the storage unit 23 to control the server device 4. The control unit 21 also has an internal timer that measures time. The RAM 22 is the work area of the control unit 21. The storage unit 23 is a memory area for saving programs and data. The control unit 21 reads out the programs and data from the RAM 22, and performs program execution processing based on information received from the customer terminal 1, the store clerk terminal 2, the manager terminal 3, or the supplier terminal 5.

The following describes the order processing in which a customer places an order for a product with a liquor store and the liquor store receives the order. Figure 4 is a diagram showing a flowchart of the order processing in a business management system according to an embodiment of the present invention. The order of each process that constitutes the order processing flowchart can be in any order as long as no contradictions or inconsistencies occur in the process content.

The customer operates the customer terminal 1, accesses the server device 4, and logs in to the business management system (step S1). When logging in, the customer enters the customer ID and password set for each customer.

After logging in to the business management system, the customer can operate the customer terminal 1 to select a delivery date (step S2). For example, a calendar is displayed on the display screen 19 of the customer terminal 1, and the customer can select a delivery date by selecting a desired date from the displayed calendar.

Next, the customer selects the product he or she wishes to purchase from among the multiple products, and inputs the quantity of the product to be purchased (step S3). When selecting a product, the customer can input a keyword related to the product he or she wishes to purchase into the customer terminal 1 to search for products related to the keyword. In addition, by specifying the distributor or manufacturer of the product he or she wishes to purchase, products associated with the distributor or manufacturer may be displayed and selectable.

The purchase quantity of the product selected in step S3 is an integer equal to or greater than "1" and can be changed as appropriate by operating the customer terminal 1. In step S3, multiple different products can be selected as the products desired to be purchased. In addition, the purchase quantity of each product can be selected for each product.

When selecting products and their purchase quantities, customers can also choose whether to purchase a case containing multiple products, or each product (i.e., they can choose whether to purchase by the case or by individual product). Customers can operate customer terminal 1 to select whether the desired products are sold by the case or individually, and if they are sold by the case, they can select the number of cases, and if they are sold individually, they can select the number of products.

The customer can operate the customer terminal 1 to register products that the customer may purchase next time or later as "favorite products." By registering a product as a "favorite product," the customer can easily select a product in step S3 without having to go through the trouble of searching for the desired product by a search or the like.

When selecting the desired product and the purchase quantity in step S3, multiple products that can be selected may be displayed in a list on the display screen 19.

The customer operates the customer terminal 1 to press the "Confirm" button to confirm the order details with the products and quantities selected in step S3 (step S4). Once the order details have been confirmed on the customer terminal 1, order information is sent from the customer terminal 1 to the server device 4 (step S5). The order information includes at least a customer ID (or customer name) that can identify the customer, the input delivery date, a product ID (or product name) that can identify the selected product, and information regarding the quantity of each product to be purchased. The order information may also include the purchase price for each product, the total purchase price for the products ordered by the customer, etc.

When the server device 4 receives the order information (step S6), the received order information is stored in an order management table set in the server device 4 (step S7). Steps S1 to S7 complete the order processing. Steps S1 to S7 are repeated each time a customer places an order for a product.

The method of payment for ordering the product is not particularly limited, but can be, for example, credit card payment, electronic money payment, QR code (registered trademark) payment, or other electronic payment. When payment is made by credit card, for example, in step S5, after the order information is sent from the customer terminal 1 to the server device 4, a screen for executing the payment process is displayed on the customer terminal 1, and the payment process is executed. In addition, when the store clerk visits the customer's address, the store clerk can collect the payment from the customer.

The order management table will be described. FIG. 5 is a diagram showing an order management table according to an embodiment of the present invention. The order management table 30 is set in the server device 4. In the order management table 30, in association with the order date and time 31, the delivery date 32, the ordering customer 33, the ordered product 34 (ordered product), the quantity 35, the total amount 36, the product delivery status 37, whether or not empty containers can be collected 38, and the empty container collection status 39 are registered.

The order date and time 31 is, for example, the date and time when the order information was received in step S6. The delivery date 32 is the delivery date input in step S2. The ordering customer 33 may be the customer name or a customer ID that can identify the customer. The ordered product 34 was selected in step S3 and may be the product name or a product ID that can identify the product. The quantity 35 was input in step S3 and is the quantity of each product. Furthermore, the total amount 36 is the total purchase price of the ordered products.

In step S6, when the server device 4 receives the order information, the received order information is newly registered in the order management table 30. At this time, the product delivery status 37 is registered as "not delivered." As described below, when the store clerk completes delivery of the product, the product delivery status 37 is updated from "not delivered" to "delivered."

If the product 34 is a product that uses returnable bottles such as 1.8L bottles, beer bottles, or milk bottles, i.e., if it is sake, beer, milk, etc., the liquor store can collect these empty containers after the customer has consumed the beverage. If the product 34 is a product for which empty containers can be collected, the empty container collection possibility 38 is registered as "collectible." On the other hand, if the product 34 is a product for which empty container collection is not required, such as if the product 34 is not a beverage or if the product 34 is enclosed in a container that does not need to be collected by the liquor store, such as a paper carton or a plastic bottle, the empty container collection possibility 38 is registered as "not required."

In step S6, when the server device 4 receives the order information, the received order information is newly registered in the order management table 30. At this time, if the empty container collection possibility 38 is "collection possible", the empty container collection status 39 is registered as "not collected". As described below, when the empty container is collected by a store clerk, the empty container collection status 39 is updated from "not collected" to "collected".

Conventionally, when a customer wanted to order goods from a liquor store, they would call the store, send a fax, or send an email. The liquor store would then have to write the order details on a slip based on the customer's contact, or manually enter the details into the system. By using this business management system, liquor stores no longer need to write the order details on a slip or manually enter them into the system, allowing them to manage order details efficiently and without errors.

A clerk can operate the clerk terminal 2, or a manager can operate the manager terminal 3, to display a list of products ordered by multiple customers on the display screen 19 of each terminal. In this case, the clerk terminal 2 or manager terminal 3 is operated to send a request to display a list of ordered products to the server device 4, and when the server device 4 receives the request to display the list of products, the order information stored in the order management table 30 of the server device 4 is sent to the clerk terminal 2 or manager terminal 3. The list of products can also be displayed for each delivery date 32 in the order management table 30. On the day of or the day before the delivery date, the clerk or manager can load products to be delivered to customers onto a vehicle while checking the products to be delivered on the delivery date displayed in a list on the clerk terminal 2 or manager terminal 3.

In addition, among the products ordered by customers, only undelivered products can be displayed in a list on the clerk terminal 2 or the manager terminal 3, and only delivered products can be displayed in a list on the clerk terminal 2 or the manager terminal 3. When displaying only undelivered products, the product delivery status 37 is referenced, and only order information registered as "undelivered" may be subject to display on the clerk terminal 2 or the manager terminal 3. The clerk or manager can load products to be delivered to customers into a vehicle while checking the undelivered products displayed in a list on the clerk terminal 2 or the manager terminal 3.

Next, the delivery information input process will be described. FIG. 6 is a diagram showing a flowchart of the delivery information input process according to an embodiment of the present invention. The order of each process constituting the flowchart of the delivery information input process may be in any order as long as no contradictions or inconsistencies occur in the process contents.

The store clerk, for example, gets in a vehicle such as a car or motorcycle loaded with goods and visits multiple customers with different addresses in sequence to deliver the goods. After delivering the goods to the customer or collecting the empty containers, the store clerk inputs transaction information (hereinafter also referred to as delivery information) regarding the delivery of the goods and/or collection of the empty containers into the store clerk terminal 2 before starting to move to the address of the next customer.

To input delivery information, the store clerk operates the store clerk terminal 2, accesses the server device 4, and logs in to the business management system (step S11). When the store clerk logs in, he or she enters the store clerk ID and password set for each store clerk.

Next, the clerk operates the clerk terminal 2 to select the customer he or she visited (step S12). Here, the customer may be either an individual or a corporation. A list of multiple customers is displayed on the display screen 19 of the clerk terminal 2, and the clerk can select the customer for whom he or she is going to enter delivery information.

Note that the customers that each clerk is responsible for may be predetermined, and the customers corresponding to the clerk ID may be displayed for selection. Also, an address may be registered in advance for each customer, and only customers whose addresses are within a predetermined distance from the current location of the clerk terminal 2 may be displayed for selection. The current location of the clerk terminal 2 may be identified by the GPS function of the clerk terminal 2. The location identified by the GPS function includes at least information regarding latitude and longitude.

When a sales clerk visits a customer's address, transactions between the sales clerk and the customer include, for example, delivering merchandise to the customer and collecting items from the customer. When a customer is selected in step S12, the order management table 30 is referenced, and information regarding the products and quantities ordered by the selected customer is sent from the server device 4 to the sales clerk terminal 2, and is displayed on the display screen 19 of the sales clerk terminal 2 (step S13). The sales clerk delivers the products to the customer according to the displayed products and quantities.

The store clerk may also receive payment from the customer when handing over the product to the customer. In this case, in step S13, the display screen 19 may display not only the product ordered by the customer and its quantity, but also the purchase price of the product.

In step S13, not only the products and quantities ordered by the customer, but also the type and quantity of empty containers to be received from the customer can be displayed. In this case, when a customer is selected in step S12, the order management table 30 is referenced, and information regarding the type and quantity of empty containers to be received from the customer is transmitted from the server device 4 to the store clerk terminal 2, and is displayed on the display screen 19 of the store clerk terminal 2.

When the store clerk receives empty containers from the customer, the store clerk may pay the customer the cost of the empty containers. In this case, in step S13, the display screen 19 may display not only the type and quantity of empty containers but also the cost of the empty containers. The store clerk may also deduct the cost of the empty containers from the price at the time of handing over the product to the customer and receive the remaining price from the customer. In this case, in step S13, the display screen 19 may display the amount obtained by deducting the cost of the empty containers from the purchase price of the product.

In step S13, information regarding the products and quantities ordered by the customer and information regarding the type and quantity of empty containers to be received from the customer may be displayed simultaneously on the display screen 19 of the store clerk terminal 2, or information regarding the type and quantity of empty containers to be received from the customer may be displayed after information regarding the products and quantities ordered by the customer is displayed.

Next, the store clerk operates the store clerk terminal 2 to press the "Complete" button indicating that the transaction with the customer is complete (step S14). Here, "transaction with the customer" refers to either handing over the ordered product to the customer, receiving an empty container from the customer, or handing over the ordered product to the customer and receiving an empty container from the customer.

Next, information indicating that the clerk has completed the transaction with the customer and information regarding the location of the clerk terminal 2 at this time are transmitted from the clerk terminal 2 to the server device 4 (step S15). The location of the clerk terminal 2 at the time of inputting the delivery information can be identified by the GPS function of the clerk terminal 2. The server device 4 receives the information indicating that the clerk has completed the transaction with the customer and information regarding the location of the clerk terminal 2 at this time (step S16).

In the server device 4, the order management table 30 is updated based on the information received from the clerk terminal 2 indicating that the clerk has completed the transaction with the customer (step S17). For example, when the clerk delivers the ordered product, the delivered product is updated from "undelivered" to "delivered" in the product delivery status 37 in the order management table 30. Also, when the clerk receives an empty container from a customer, the delivered product is updated from "uncollected" to "collected" in the empty container collection status 39 in the order management table 30.

Next, the server device 4 updates the delivery information management table (step S18), which will be described later. The delivery information management table is updated based on the information received in step S16 indicating that the store clerk has completed the transaction with the customer, and information regarding the location of the store clerk terminal 2 at that time.

The delivery information input process ends with steps S11 to S18. The delivery information input process is repeatedly executed each time delivery information is input by the store clerk terminal 2. When the delivery information input process is repeatedly executed by one store clerk terminal 2, if the store clerk terminal 2 is logged in to the business management system, step S11 is omitted and only steps S12 to S18 are repeatedly executed unless the store clerk terminal 2 is logged out.

It is also possible to carry out electronic payment processing during the delivery information input process. For example, in steps S12 to S14, after selecting a customer and displaying the ordered products and their quantities, the clerk can operate the clerk terminal 2 to start the electronic payment processing during the process of inputting the completion of the transaction. Specifically, the clerk operates the clerk terminal 2 to select the "Electronic Payment" button displayed on the display screen 19 of the clerk terminal 2. When the "Electronic Payment" button is pressed, "Unreceived Invoice" data is sent via the server device 4 to the customer terminal 1 of the customer to whom the products were delivered. The customer terminal 1 receives the "Unreceived Invoice" data from the clerk terminal 2.

When the customer terminal 1 receives the "Unreceived Invoice", the display screen 19 of the customer terminal 1 displays a message indicating that the "Unreceived Invoice" has been received. When the customer operates the customer terminal 1 and selects the "Unreceived Invoice" button displayed on the display screen 19, the details of the "Unreceived Invoice" data are displayed on the display screen 19. The display contents of the "Unreceived Invoice" data are not particularly limited as long as they relate to the order information placed by the customer with the liquor store, and may include, for example, the product name, product quantity, product unit price, order amount per product, total price of the ordered products, cost of empty containers, amount billed by the liquor store to the customer (total price of ordered products minus cost of empty containers; amount subject to electronic payment), and/or a "Receive button". When the customer operates the customer terminal 1 and selects the "Receive button" on the display screen 19, the display screen 19 switches to the "Electronic Payment" screen, and electronic payment for executing payment from the customer to the liquor store becomes possible. As described above, electronic payment can be made by credit card, electronic money, QR code (registered trademark), etc. The payment amount is the amount billed by the liquor store to the customer.

In this way, by using this business management system, it is possible to manage the status of product delivery, collection of empty containers, and so on in a simple manner, without the trouble that previously required visiting a customer, delivering the product, and receiving the empty containers, writing the transaction details on a slip, and then entering the information into the business system according to the written slip.

Next, the delivery information management table will be explained. FIG. 7 is a diagram showing a delivery information management table according to an embodiment of the present invention. In the delivery information management table 40, for example, delivery information 42 is stored in association with a store clerk ID 41 that can identify the store clerk. The delivery information 42 includes not only the transaction date and time 43 and the customer ID 44 that performed the transaction, but also the transaction details 45 and location information 46. The customer ID 44 can identify the customer. The customer name may be used instead of the customer ID 44.

The transaction details 45 include information on the product delivered to the customer 47, the quantity and price 48 of the delivered product, the empty containers collected from the customer 49, and the quantity and price 50 of the empty containers. When a store clerk delivers a product to a customer, a product ID that can identify the type of product is registered in the delivered product 47 in the delivery information management table 40, and the quantity and price of the delivered product are registered in the quantity and price 48 of delivered products. When a store clerk collects empty containers from a customer, an empty container ID that can identify the type of collected empty container is registered in the collected empty containers 49 in the delivery information management table 40, and the quantity and price of the collected empty containers are registered in the quantity and price 50 of empty containers.

The location information 46 is registered with the location information of the store clerk terminal 2 when the store clerk terminal 2 inputs the delivery information. The information registered in this location information 46 may be location information acquired by the GPS function of the store clerk terminal 2, or may be location information including the address of the customer for whom the delivery information was input, and the longitude and latitude corresponding to that address.

The manager operates the manager terminal 3. The manager and the store clerk who delivers products to customers may be the same person, or may be different people. In other words, some of the multiple store clerks may operate the manager terminal 3 as the manager, or the manager may deliver products to customers as a store clerk and operate the store clerk terminal 2.

By operating the manager terminal 3, the manager can check the delivery status of the staff belonging to the store managed by the manager. Next, the location display process will be described. FIG. 8 is a diagram showing a flowchart of the location display process according to an embodiment of the present invention. The order of each process constituting the flowchart of the location display process can be in any order as long as no contradictions or inconsistencies occur in the process contents.

The administrator operates the administrator terminal 3, accesses the server device 4, and logs in to the business management system (step S21). When the administrator logs in, he or she enters the administrator ID and password set for the administrator. The administrator operates the administrator terminal 3 and sends a delivery status display request to the server device 4 (step S22).

When the server device 4 receives a delivery status display request from the administrator terminal 3 (step S23), it refers to the delivery information management table 40 to identify the delivery information to be displayed on the map data (step S24). In step S25, one or more positions corresponding to the delivery information are plotted on the image generated.

The delivery information to be displayed on the map data may be limited to delivery information entered during a specified period. Here, the specified period can be in units of one hour, either the morning or afternoon of a specified day, one day, one week, or one month. In addition, the time can be specified by operating the administrator terminal 3, such as 9:00 AM to 10:00 AM on April 1, 2021.

When there are multiple store clerks, the delivery information input to the clerk terminal 2 owned by all of the store clerks may be the subject of display on the map data, or only the delivery information input to the clerk terminal 2 owned by some of the multiple store clerks may be the subject of display on the map data.

Then, the server device 4 generates an image in which the position corresponding to the identified delivery information is plotted in pre-prepared map data (step S25), and transmits the generated image data to the manager terminal 3 (step S26). The position corresponding to the delivery information can be identified by referring to the position information 46 in the delivery information management table 40. The position corresponding to the delivery information may also be identified based on the address of the customer corresponding to the delivery information.

The administrator terminal 3 receives the image data generated in step S25 from the server device 4 (step S27), and the received image is displayed on the display screen 19 of the administrator terminal 3 (step S28). Steps S21 to S28 complete the position display process.

Next, the display screen 19 of the manager terminal 3 in step S28 will be described. FIG. 9 is a diagram showing the display screen of the manager terminal according to an embodiment of the present invention. A map 55 corresponding to the real world is displayed on the display screen 19 of the manager terminal 3. On the map 55, for example, signs 56a to 56h are displayed at positions on the map corresponding to the actual position of the clerk terminal 2 when the delivery information was entered at the clerk terminal 2.

A number of signs 56 corresponding to a number of pieces of delivery information inputted at the store clerk terminal 2 during a specified period may be displayed on the display screen 19. The specified period can be set as appropriate, for example, in units of an hour, either the morning or afternoon of a specified day, a day, a week, or a month. It is also possible to change these specified periods by operating the manager terminal 3.

In addition, multiple signs 56 corresponding to multiple pieces of delivery information inputted at different clerk terminals 2 or clerk terminals 2 with different clerk IDs during a specified period may be displayed on the display screen. In this case, the signs 56 may be displayed in different ways for each clerk terminal 2 or each clerk ID. For example, multiple signs 56 having different colors may be displayed for each clerk terminal 2 or each clerk ID. Also, multiple signs 56 having different shapes or patterns may be displayed for each clerk terminal 2 or each clerk ID.

According to this business management system, the number of signs 56 displayed on the map 55 increases each time delivery information is input by the store clerk terminal 2. The delivery status is displayed in real time on the display screen 19 of the manager terminal 3, allowing the manager to immediately grasp the delivery status. In addition, the manager can also grasp the route the store clerk is taking from the arrangement of multiple signs 56 displayed on the manager terminal 3.

In the flowchart of the location display process in FIG. 8 and the explanation of the display screen when the location display process in FIG. 9 is executed, it has been explained that the location corresponding to the delivery information is displayed on a map on the display screen 19 of the manager terminal 3. However, instead of the display screen 19 of the manager terminal 3, the location corresponding to the delivery information may be displayed on a map on the display screen 19 of the store clerk terminal 3.

Next, the daily report display process will be explained. By operating the manager terminal 3, the manager can display or output a list of transactions with customers for a specified period, such as daily, weekly, or monthly reports. Figure 10 is a diagram showing a flowchart of the daily report display process according to an embodiment of the present invention. The order of each process constituting the flowchart of the daily report display process is random as long as no contradictions or inconsistencies occur in the process contents.

The manager operates the manager terminal 3 and logs in to the business management system (step S31). When a store clerk logs in, he or she enters the manager ID and password set for the manager. The manager operates the manager terminal 3 and sends a request to display the daily report to the server device 4 (step S32).

When the server device 4 receives a daily report display request (step S33), the manager terminal 3 refers to the delivery information management table 40 to identify multiple pieces of delivery information for a specified period (step S34). Here, the specified period is not particularly limited, but may be, for example, one day, one week, or one month. It is also possible to change the specified period as appropriate by operating the manager terminal 3. If the specified period is one day, a daily report can be created, and if the specified period is one week, a weekly report can be created. If the specified period is one month, a monthly report can be created.

The delivery information identified in step S34 may be limited to only the delivery information entered by at least one or more specific store clerks (or store clerk IDs), or it may be possible to target delivery information entered by all store clerks in charge of deliveries at the liquor store without limiting the store clerks. Therefore, it is possible to create daily reports, etc. not only for at least one or more specific store clerks, but also for all store clerks in charge of deliveries at the liquor store. Note that the specific store clerks for whom the daily reports, etc. are created can be changed as appropriate by operating the administrator terminal 3.

Based on the delivery information identified in step S34, daily report data (or weekly report data, monthly report data) to be displayed on the manager terminal 3 is created (step S35). The created daily report data, etc. is sent from the server device 4 to the manager terminal 3 (step S36). When the manager terminal 3 receives the daily report data, etc. (step S37), the delivery information is displayed in a list based on the received daily report data, etc. on the manager terminal 3 (step S38). Steps S31 to S38 complete the daily report display process.

In step S38, instead of displaying a list of delivery information based on the received daily report data, etc., the delivery information based on the received daily report data, etc. may be printed out so that it can be viewed in a list. Also, in addition to displaying a list of delivery information based on the received daily report data, etc., the delivery information may be printed out so that it can be viewed in a list.

In step S38, the name of the customer who made the transaction (or customer ID) and the transaction details are displayed or printed as delivery information, for example, in association with the transaction date and time. In step S38, the customer's address, customer attributes, etc. may also be displayed or printed in association with the transaction date and time and customer name.

The transaction details displayed or printed in step S38 include the products delivered to the customer, the quantity and price of the delivered products, the empty containers collected from the customer, information regarding the quantity and price of the empty containers, or the payment received from the customer (or the fee paid to the customer). Here, the payment received from the customer is the total price of the delivered products, or, in the case of empty containers collected from the customer, the amount obtained by subtracting the cost of the collected empty containers from the total price of the delivered products. Also, here, the fee paid to the customer is the amount obtained by subtracting the total price of the delivered products from the cost of the collected empty containers when the cost of the collected empty containers is greater than the total price of the delivered products.

In addition, in step S38, the travel time of the store clerk can also be displayed. For example, in steps S11 to S18, if a store clerk visits customer A and inputs delivery information, and then visits customer B and inputs delivery information, the travel time can be calculated based on the difference between the time when the entry of delivery information for customer A is completed and the time when the entry of delivery information for customer B is started.

In addition, in step S38, the name or ID of the store clerk for whom the daily report data or the like was created can be displayed. If there are multiple pieces of delivery information, the delivery information is arranged in chronological order. For example, delivery information with the oldest transaction date and time is displayed at the top, and newer transaction dates and times are displayed downwards. In addition, delivery information with the newest transaction date and time is displayed at the top, and older transaction dates and times are displayed downwards.

In this way, when a sales clerk visits a customer, the sales clerk can simply operate the sales clerk terminal 2 to input the details of the transaction with the customer, making it possible to easily create and output daily reports, etc.

Next, the first purchasing process will be described. FIG. 11 is a diagram showing a flowchart of the first purchasing process according to an embodiment of the present invention. The order of each process constituting the flowchart of the first purchasing process is random as long as no contradictions or inconsistencies occur in the process contents.

The manager operates the manager terminal 3 and logs into the business management system (step S41). When a store clerk logs in, they input the manager ID and password set by the manager. The manager operates the manager terminal 3 and selects the products and quantities they wish to order (step S42). Products to be ordered can be found by search, and for products that are repeatedly purchased, a master registration can be made and the products to be ordered can be selected from that.

Next, when the order contents are confirmed by operating the manager terminal 3, the order contents are sent to the server device 4 (step S43). The order contents are confirmed, for example, by pressing an "Order Confirmation" button displayed on the display screen 19 of the manager terminal 3. The server device 4 receives the order contents (step S44) and automatically places the order according to the ordering method registered in advance for each product or each product supplier (step S45).

Here, in step S45, the server device 4 automatically places the order, but once the contents of the order are confirmed at the manager terminal 3, the manager terminal 3 may automatically place the order according to the ordering method preregistered for each product or each product supplier.

For example, for product A, a fax is automatically sent to a specified fax destination, indicating that product A will be ordered in the quantity selected in step S42 from the store to which the manager belongs, and for product B, an email is automatically sent to a specified email destination, indicating that product B will be ordered in the quantity selected in step S42 from the store to which the manager belongs. There are no particular limitations on the ordering method as long as it can be executed automatically, but examples include methods that use fax, email, messenger apps, etc. The supplier terminal 5 receives the fax, email, or messenger app message sent from the manager terminal 3.

For each ordered item, a provisional registration is made in an inventory management table (step S46), which will be described later. The inventory management table stores the product name (or product ID), the quantity of the item, and the provisional registration status. In this way, the liquor store can centrally manage orders and accurately manage order history.

When the ordering party (supplier) receives the order from the liquor store in step S45, it checks the order details received at the supplier terminal 5 and delivers the quantity of goods ordered by the liquor store to the liquor store. When the liquor store receives the goods from the supplier, the manager checks whether the details match the order details and operates the manager terminal 3 to send information to the server device 4 that the ordered goods have been received (step S47). The time from when steps S45 and S46 are executed to when step S47 is executed does not have to be instantaneous, and there may be a period of several hours, weeks, or months.

When the server device 4 receives information from the administrator terminal 3 that the product ordered from the liquor store has been delivered (step S48), the inventory management table is updated (step S49). In step S48, the product that was provisionally registered as in stock in the inventory management table is registered as in stock. Steps S41 to S49 complete the first purchasing process.

In step S49, not only the inventory management table but also the purchase table may be updated. The purchase table is set in the server device 4. The purchase table manages the products that have been traded on credit at the store operated by the administrator, as well as the status of the payable amount, the payment status of the payable amount, and whether or not the product has been delivered. In step S48, when information is received from the liquor store that the ordered products have been delivered, the status of whether or not the product has been delivered in the purchase table is updated from "not yet" to "delivered."

By executing the purchasing process, orders can now be placed in a simple manner, whereas previously different methods were used for each supplier. Furthermore, previously, after receiving the goods, it was necessary to input each item into an inventory management system, but now it is possible to manage inventory without performing such input work.

The order management table will now be described. FIG. 12 is a diagram showing an inventory management table according to an embodiment of the present invention. The inventory management table 60 is set in the server device 4. The inventory management table 60 manages the inventory of the store operated by the manager.

The inventory management table 60 stores, for each manager or store, the product name (or product ID that can identify the product) 61 of products in stock, and in association with the product name 61, the quantity 62, status 63, and delivery date and time 64 of the product. The status 63 registers whether the purchased product is "provisionally registered" before delivery, or whether the product has been delivered and is "registered" as inventory. The purchase date 64 is the date on which the product was purchased from the supplier.

In step S46, when a new product is registered as inventory in the inventory management table 60, the product name (or product ID) 61 and product quantity 62 are registered, and the status 63 is registered as "provisional registration". At this point, the purchase date 64 is not registered. Then, in step S48, when information is received from the administrator terminal 3 that the ordered product has been delivered from the liquor store, the status 63 in the inventory management table 60 is updated from "provisional registration" to "registration", and the date on which the information that the product was delivered was received is registered as the purchase date 64.

In addition, when an order is received from a customer and the store clerk delivers the product to the customer, the delivered product is deleted from the inventory management table 60. For example, when the ordered product is handed over to the customer and it is input in step S14 that the transaction with the customer is completed, the corresponding product is deleted from the inventory management table 60.

Next, the second purchasing process will be described. FIG. 13 is a diagram showing a flowchart of the second purchasing process according to an embodiment of the present invention. The order of each process constituting the flowchart of the second purchasing process is random as long as no contradictions or inconsistencies occur in the process contents.

In the order processing, when the server device 4 receives the order information in step S6, it refers to the inventory management table 60 in relation to the product ordered by the customer and receives the order, and determines whether the liquor store's inventory satisfies a predetermined condition (step S51). For example, the predetermined condition can be that there is no product corresponding to the ordered product in stock, or that there is a predetermined number or less of the product in stock. Different predetermined conditions can be adopted for each product.

If it is determined that the predetermined condition is not met (No in step S51), the second purchasing process ends. If it is determined that the predetermined condition is met (Yes in step S51), the order is automatically placed according to the ordering method registered in advance for each product or each product supplier (step S52). For example, for product A, a fax indicating that product A is being ordered is automatically sent to a predetermined fax destination, and for product B, an email indicating that product B is being ordered is automatically sent to a predetermined email destination. The ordering method is not particularly limited as long as it can be executed automatically, but examples include methods using fax, email, messenger apps, etc. The supplier terminal 5 receives the fax, email, or messenger app message sent from the administrator terminal 3.

For each ordered item, a provisional registration is made in the inventory management table 60 (described later) (step S53). The inventory management table stores the product name (or product ID), the quantity of the item, and the provisional registration status. From step S53 onwards, the same process as steps S47 to S49 of the first purchasing process is performed. More specifically, the ordering party (supplier) checks the contents received at the supplier terminal 5 and delivers the quantity of items ordered by the liquor store to the liquor store. When the liquor store receives the delivery from the supplier, the manager checks whether it matches the order contents and operates the manager terminal 3 to send information to the server device 4 that the ordered items have been delivered (corresponding to step S47). When the server device 4 receives information from the manager terminal 3 that the ordered items have been delivered from the liquor store (corresponding to step S48), the items provisionally registered as inventory in the inventory management table 60 are registered as inventory (corresponding to step S49).

According to the present invention, delivery information with a customer is input to a staff terminal operated by a staff member, and the input delivery information is stored. Since the delivery information includes information indicating that an empty beverage container has been collected from the customer, it becomes possible to manage transactions regarding empty beverage containers.

According to the present invention, the delivery information includes information indicating that a beverage has been delivered to a customer, and when information indicating that a beverage has been delivered to a customer is input, it is possible to input information indicating that an empty container corresponding to the delivered beverage has been collected from the customer as delivery information, thereby making it possible to efficiently input delivery information about empty beverage containers.

According to the present invention, delivery information with a customer is input into a store clerk terminal operated by the store clerk, and a sign is displayed on the map data at the position of the store clerk terminal when the delivery information was input, so that the location where the store clerk performed the transaction and the route that the store clerk is traveling can be easily understood.

According to the present invention, multiple store clerk terminals are provided, and the sign display means displays the sign in a different manner for each store clerk terminal, so that it is easy to know which of the multiple store clerks the sign corresponds to.

According to the present invention, when multiple pieces of delivery information are input to one store clerk terminal, a sign is displayed at a position corresponding to the location information of the store clerk terminal when each of the multiple pieces of delivery information was input, making it possible to grasp each store clerk's latest location and how they are moving.

According to the present invention, it is possible to display a list of delivery information for customers entered on the clerk terminal operated by the clerk, making it easy to create documents (e.g., daily, weekly, or monthly reports) that allow the clerk's actions to be understood.

According to the present invention, the delivery information displayed in a list includes information on at least one of the following: transaction date and time, customer, product delivered to the customer, and item collected from the customer, so that the details of the transaction with the customer can be understood in detail.

According to the present invention, products are ordered from suppliers using a staff terminal operated by a staff member, and the ordered products are stored as the store's inventory, eliminating the need to input each product into an inventory management system when the products are delivered from the supplier.

According to the present invention, the business management system receives information indicating that the goods have been delivered from the supplier and that the ordered goods have been accepted as store inventory, and thus the ordered goods can be stored as store inventory. Therefore, after confirming that the goods have been delivered from the supplier, the ordered goods can be registered as store inventory.

According to the present invention, when a customer places an order for a product with a seller, the product is ordered from the seller's supplier, so the customer can purchase the required product without any hassle.

According to the present invention, when an order for a product is placed with a seller, a determination is made as to whether the seller's inventory satisfies a predetermined condition in relation to the ordered product, and if it is determined that the seller's inventory satisfies the predetermined condition, an order is placed with the seller's supplier for the product, so that the necessary product can be procured according to the inventory situation.

Reference Signs List 1 Customer terminal 2 Staff terminal 3 Manager terminal 4 Server device 5 Supplier terminal 6 Communication network 11 Control unit 12 RAM
13 Storage unit 14 Graphics processing unit 15 Communication interface 16 Interface unit 17 External memory 18 Display unit 19 Display screen 21 Control unit 22 RAM
23 Storage section 24 Communication interface 30 Order management table 40 Delivery information management table 55 Map 56 Sign 60 Inventory management table

Claims (10)

A business management system including at least one computer device,
a first input means for inputting information indicating that a beverage has been delivered to a customer by operating a store clerk terminal operated by the store clerk;
a second input means for inputting information indicating that an empty beverage container has been collected from a customer by operating a store clerk terminal operated by the store clerk;
Equipped with
This business management system makes it possible to input information indicating that a beverage has been delivered to a customer, and thereby to input information indicating that an empty container corresponding to the delivered beverage has been collected from the customer . A business management method executed in a business management system having at least one computer device,
a first input step of inputting information indicating that the beverage has been delivered to the customer by operating a store clerk terminal operated by the store clerk;
a second input step of inputting information indicating that the empty beverage container has been collected from the customer by operating a store clerk terminal operated by the store clerk;
having
This business management method enables input of information indicating that a beverage has been delivered to a customer, thereby making it possible to input information indicating that an empty container corresponding to the delivered beverage has been collected from the customer . A business management system including at least one computer device,
a transaction information input means for inputting transaction information regarding a transaction with a customer by operating a store clerk terminal operated by the store clerk;
a sign display means for displaying a sign at a position corresponding to the position information of the store clerk terminal on the map data when transaction information with a customer is input;
Equipped with
When multiple pieces of transaction information are input into one store clerk terminal, a sign display means displays a sign at a position corresponding to the position information of the store clerk terminal when each of the multiple pieces of transaction information is input. Equipped with multiple store clerk terminals,
The sign display means displays the sign in a different manner for each store clerk terminal.
The business management system according to claim 3 . A business management method executed in a business management system having at least one computer device,
a transaction information input step of inputting transaction information regarding a transaction with a customer by operating a clerk terminal operated by the clerk;
a sign display step of displaying a sign at a position corresponding to the position information of the store clerk terminal on the map data when transaction information with a customer is input ;
The business management method includes, when a plurality of pieces of transaction information are input to a single store clerk terminal, a sign display means displays a sign at a position corresponding to the position information of the store clerk terminal when each of the plurality of pieces of transaction information is input. A business management system including at least one computer device,
ordering means for ordering goods from the seller's supplier;
an information input receiving means for receiving, via an operation on a seller terminal operated by a seller after the goods are delivered from a supplier, information indicating that the ordered goods have been accepted as inventory of the seller;
The business management system includes an inventory storage means for storing the ordered goods as the seller's inventory upon receiving input of information indicating that the ordered goods have been accepted as the seller's inventory. A business management method executed in a business management system having at least one computer device,
An ordering step of ordering goods from the seller's supplier;
an information input receiving step of receiving, via an operation on a seller terminal operated by a seller after the goods are delivered from the supplier, information indicating that the ordered goods have been accepted as inventory of the seller;
and an inventory storage step of storing the ordered goods as the seller's inventory upon receiving input of information indicating that the ordered goods have been accepted as the seller's inventory. A business management method executed using a business management system having at least one computer device,
An ordering step of ordering goods from a seller's supplier in the business management system;
A step in which a supplier delivers goods to a seller;
an information input receiving step of receiving, in the business management system, information indicating that the ordered goods have been accepted as inventory of the seller after the supplier has delivered the goods to the seller;
an inventory storage step of storing the ordered goods as inventory of the seller in response to an input of information indicating that the ordered goods have been accepted as inventory of the seller in the business management system;
A business management method comprising the steps of: A business management system including at least one computer device,
a first ordering means for ordering a product from a seller by operating a customer terminal operated by the customer;
an inventory determination means for determining whether or not the inventory of the ordered product at the seller satisfies a predetermined condition when an order for the product is placed with the seller by the first ordering means;
a second ordering means for automatically ordering the product from the seller's supplier when the inventory determining means determines that the inventory satisfies the predetermined condition ;
A business management system in which the predetermined condition is that there is no inventory of the product or that the inventory of the product is less than a predetermined number . A business management method executed in a business management system having at least one computer device,
a first ordering step of ordering a product from a seller by operating a customer terminal operated by the customer;
an inventory determination step of determining whether or not the inventory of the ordered product at the seller satisfies a predetermined condition when an order for the product is placed with the seller in the first ordering step;
a second ordering step of automatically ordering the product from the seller's supplier when it is determined in the inventory determination step that the inventory satisfies the predetermined condition ;
A business management method , in which the predetermined condition is that there is no inventory of the product or that the inventory of the product is equal to or less than a predetermined number .

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