JP7723927B2 - Information processing device, information processing method, and program - Google Patents

Description

The present invention relates to an information processing device, an information processing method, and a recording medium.

Patent document 1 describes an information display system that generates individual guidance screens based on information about a user's upcoming plans, such as flight information booked by the user, and personal preferences.

JP 2018-17924 A JP 2019-82450 A JP 2009-78132 A

However, the system described in Patent Document 1 generates guidance based on the user's upcoming travel plans, making it difficult to provide accurate guidance on what actions the user should take if there is a change in the status of a flight the user has booked.

In consideration of the above-mentioned problems, the object of the present invention is to provide an information processing device, information processing method, and recording medium that can accurately guide a user on the actions they should take even if there is a change in the status of the vehicle they are planning to board.

According to one aspect of the present invention, there is provided an information processing device having a registration unit that registers boarding information regarding a user who is scheduled to board a vehicle, which is obtained through boarding procedures, and the user's biometric information obtained during the boarding procedures, in association with each other, and a generation unit that generates guidance information on the information processing terminal regarding actions that the user should take, based on the status of the vehicle that the user is scheduled to board, which is identified by comparing target biometric information, which is biometric information obtained by an information processing terminal for one of the users, with registered biometric information, which is the biometric information registered by the registration unit.

According to another aspect of the present invention, an information processing method is provided in which boarding information regarding a user who is scheduled to board a vehicle, obtained through boarding procedures, and the user's biometric information obtained during the boarding procedures are registered in association with each other, and guidance information regarding actions that the user should take is generated on the information processing terminal according to the status of the vehicle that the user is scheduled to board, identified by comparing target biometric information, which is the biometric information obtained by an information processing terminal for one of the users, with registered biometric information, which is the biometric information registered by the registration unit.

According to yet another aspect of the present invention, a recording medium having recorded thereon a program is provided that causes a computer to register boarding information regarding a user scheduled to board a vehicle, obtained through boarding procedures, and the user's biometric information obtained during the boarding procedures in association with each other, and to generate guidance information on the information processing terminal regarding actions that the user should take, depending on the status of the vehicle that the user scheduled to board, identified by comparing target biometric information, which is the biometric information obtained by an information processing terminal for one of the users, with registered biometric information, which is the biometric information registered by the registration unit.

According to the present invention, even if there is a change in the status of the vehicle the user is planning to board, the user can be accurately guided on the actions they should take.

FIG. 1 is a schematic diagram showing the overall configuration of an information processing system according to a first embodiment of the present invention. FIG. 2 is a block diagram showing an example of the hardware configuration of the management server according to the first embodiment of the present invention. FIG. 3 is a block diagram showing an example of the hardware configuration of the check-in terminal according to the first embodiment of the present invention. FIG. 4 is a block diagram showing an example of the hardware configuration of a signage terminal according to the first embodiment of the present invention. FIG. 5 is a block diagram showing an example of the hardware configuration of a mobile terminal according to the first embodiment of the present invention. FIG. 6 is a block diagram showing an example of the hardware configuration of a facility terminal according to the first embodiment of the present invention. FIG. 7 is a sequence diagram showing the operations of the check-in terminal and the management server in the information processing system according to the first embodiment of the present invention. FIG. 8 is a schematic diagram showing an example of a user database of the management server according to the first embodiment of the present invention. FIG. 9 is a schematic diagram illustrating an example of a flight database of a management server according to the first embodiment of the present invention. FIG. 10 is a schematic diagram showing an example of a member database of the management server according to the first embodiment of the present invention. FIG. 11 is a schematic diagram showing an example of a travel history database of the management server according to the first embodiment of the present invention. FIG. 12 is a sequence diagram showing the operations of the signage terminal and the management server in the information processing system according to the first embodiment of the present invention. FIG. 13 is a schematic diagram showing an example of a reception screen displayed on the signage terminal according to the first embodiment of the present invention. FIG. 14 is a schematic diagram showing an example of a facility database of the management server according to the first embodiment of the present invention. FIG. 15 is a schematic diagram showing an example of a guide screen displayed on the signage terminal according to the first embodiment of the present invention. FIG. 16 is a schematic diagram showing an example of a guide screen displayed on the signage terminal according to the first embodiment of the present invention. FIG. 17 is a schematic diagram showing an example of a guide screen displayed on the signage terminal according to the first embodiment of the present invention. FIG. 18 is a sequence diagram showing the operations of the facility terminal and the management server according to the first embodiment of the present invention. FIG. 19 is a sequence diagram showing the operations of the signage terminal and the management server in the information processing system according to the second embodiment of the present invention. FIG. 20 is a flowchart showing the operation of the management server according to the second embodiment of the present invention. FIG. 21 is a schematic diagram showing an example of a guide screen displayed on a signage terminal according to the second embodiment of the present invention. FIG. 22 is a schematic diagram showing an example of a guide screen displayed on a signage terminal according to the second embodiment of the present invention. FIG. 23 is a schematic diagram showing an example of a guide screen displayed on a signage terminal according to the second embodiment of the present invention. FIG. 24 is a schematic diagram showing an example of a guide screen displayed on a signage terminal according to the second embodiment of the present invention. FIG. 25 is a schematic diagram showing an example of a guide screen displayed on a signage terminal according to the second embodiment of the present invention. FIG. 26 is a block diagram showing the configuration of an information processing device according to another embodiment of the present invention.

[First embodiment]
An information processing system, an information processing apparatus, and an information processing method according to a first embodiment of the present invention will be described with reference to FIGS.

First, the configuration of the information processing system according to this embodiment will be explained using Figure 1. Figure 1 is a schematic diagram showing the overall configuration of the information processing system according to this embodiment.

As shown in FIG. 1, the information processing system 1 according to this embodiment includes a management server 10, a check-in terminal 20, a signage terminal 30, a mobile terminal 40, and a facility terminal 50. The information processing system 1 according to this embodiment is, for example, a guidance management system that manages information to be provided on the signage terminal 30, which is a guidance terminal, to a user U, who is a passenger scheduled to board an aircraft, which is a form of transportation, at an airport A, which is a transportation facility. In this embodiment, a case where guidance is provided regarding facilities or services available to user U at airport A is described. Note that a second embodiment describes a case where guidance is provided regarding the flight of the aircraft that user U is scheduled to board at airport A.

Note that the information processing system 1 does not need to provide both types of guidance described in this embodiment and the second embodiment, but rather it is sufficient if it provides at least one of the two types of guidance.

In addition, the information processing system 1 may manage information provided on the signage terminal 30 to users U who plan to board an aircraft at airport A, as well as users who plan to board a vehicle at a transportation facility for boarding a vehicle as a means of transportation. For example, the information processing system 1 may manage information provided to users who plan to board a ship, which is a vehicle, at a seaport. Also, for example, the information processing system 1 may manage information provided to users who plan to board a train, which is a vehicle, at a station.

The management server 10 is installed, for example, within the facilities of an airline or the like. The check-in terminal 20 is installed, for example, in the check-in lobby of airport A. The signage terminal 30 is installed, for example, in various locations within airport A, such as the check-in lobby, baggage counter, security checkpoint, immigration control area, boarding gate, lounge, waiting room, waiting area, and corridor, regardless of whether it is in the area before or after departure procedures. The mobile terminal 40 is carried by user U. The facility terminal 50 is installed in facility F, such as a lounge, that is available to user U.

After arriving at Airport A, User U, who is scheduled to board an international flight, checks in at Check-in Terminal 20. The Check-in procedure is a boarding procedure for User U to board the aircraft. After the Check-in procedure, User U can receive various kinds of information on Signage Terminal 30 installed in various locations within Airport A. Specifically, on Signage Terminal 30, User U can receive information about facilities, services, etc. available to User U at Airport A, as well as information about actions User U should take at Airport A in connection with the flight of the aircraft that User U is scheduled to board.

In this embodiment, we will explain the case where user U is planning to board an international flight, but user U may also be planning to board a domestic flight. In the case of user U planning to board a domestic flight, the procedures or processing related to boarding an international flight will be omitted.

The management server 10, check-in terminal 20, signage terminal 30, and facility terminal 50 are connected to a network NW. The network NW is composed of a LAN (Local Area Network), including the in-house communication network of airport A, a WAN (Wide Area Network), a mobile communication network, etc. The mobile terminal 40 is capable of connecting to the network NW wirelessly.

Next, each component of the information processing system 1 according to this embodiment will be further explained using Figures 2 to 6.

First, the configuration of the management server 10 will be explained using Figure 2. Figure 2 is a block diagram showing an example of the hardware configuration of the management server 10. The management server 10 is an information processing device that manages the information displayed on the signage terminal 30. Note that the functions of the management server 10 may be realized by a single server or by multiple servers.

As shown in Figure 2, the management server 10 has a CPU (Central Processing Unit) 102, RAM (Random Access Memory) 104, a storage device 106, and a communication unit 108. The CPU 102, RAM 104, storage device 106, and communication unit 108 are connected to a bus line 110.

The CPU 102 operates by executing programs stored in the storage device 106, and functions as a control unit that controls the operation of the entire management server 10. The CPU 102 also executes application programs stored in the storage device 106 to perform various processes as the management server 10. The RAM 104 provides the memory area necessary for the operation of the CPU 102.

The storage device 106 is composed of storage media such as non-volatile memory and a hard disk drive, and functions as a storage unit. The storage device 106 stores programs executed by the CPU 102, data referenced by the CPU 102 when executing those programs, databases (DBs), etc.

The storage device 106 stores a user DB 106a, a flight DB 106b, a member DB 106c, a travel history DB 106d, and a facility DB 106e. Details of each DB will be described later. Note that the management server 10 does not necessarily need to have these DBs stored in the storage device 106. The management server 10 may be configured to be able to reference all or part of the user DB 106a, flight DB 106b, member DB 106c, travel history DB 106d, and facility DB 106e stored on an external server.

The communication unit 108 is connected to the network NW and transmits and receives data via the network NW. The communication unit 108 communicates with the check-in terminal 20, signage terminal 30, mobile terminal 40, facility terminal 50, etc. under the control of the CPU 102.

This is how the management server 10 is configured.

Next, the configuration of the check-in terminal 20 will be explained using Figure 3. Figure 3 is a block diagram showing an example of the hardware configuration of the check-in terminal 20. The check-in terminal 20 is an automated check-in terminal that the user U operates to perform the check-in procedure (boarding procedure). Note that the check-in terminal 20 may also be a check-in terminal installed at a manned counter operated by an airline employee. The check-in procedure (boarding procedure) is a procedure in which at least information for identifying the user U who is scheduled to board an aircraft flight is entered to register it.

As shown in Figure 3, the check-in terminal 20 has a CPU 202, RAM 204, storage device 206, input device 208, and display 210. Furthermore, the check-in terminal 20 has a media reading device 212, a biometric information acquisition device 214, and a communication unit 216. The CPU 202, RAM 204, storage device 206, input device 208, display 210, media reading device 212, biometric information acquisition device 214, and communication unit 216 are connected to a bus line 218.

The CPU 202 operates by executing programs stored in the storage device 206, and functions as a control unit that controls the overall operation of the check-in terminal 20. The CPU 202 also executes application programs stored in the storage device 206 to perform various processes as the check-in terminal 20. The RAM 204 provides the memory area necessary for the operation of the CPU 202.

The storage device 206 is composed of storage media such as non-volatile memory and a hard disk drive, and functions as a storage unit. The storage device 206 stores programs executed by the CPU 202, data referenced by the CPU 202 when executing those programs, and the like.

The input device 208 is, for example, a touch panel built into the display 210. The input device 208 functions as an input unit that accepts input of instructions from the user U. The user U can input various information and instructions to execute processing to the check-in terminal 20 via the input device 208.

The display 210 functions as a display unit that displays and outputs various screens to the user U who uses the check-in terminal 20. For example, the display 210 displays a guidance screen that provides instructions on how to use the check-in terminal 20 and a notification screen for the user U.

The medium reading device 212 functions as an information acquisition unit that reads user U's passport or airline ticket medium to acquire information recorded on the passport or airline ticket. An airline ticket medium is, for example, a paper airline ticket or a mobile terminal that displays an e-ticket receipt. The medium reading device 212 is composed of, for example, a code reader, an image scanner, a contactless IC (Integrated Circuit) reader, an OCR (Optical Character Reader) device, etc., and acquires information from various media held over the reading unit.

The biometric information acquisition device 214 functions as a biometric information acquisition unit that acquires a facial image of user U as biometric information of user U performing the check-in procedure. The biometric information acquisition device 214 is, for example, a digital camera that captures an image of the face of user U standing in front of the check-in terminal 20, and acquires the facial image by capturing the image of user U. Note that the biometric information acquisition device 214 is not limited to acquiring a facial image of user U as biometric information of user U, but may also acquire a fingerprint image, iris image, finger vein image, palm print image, palm vein image, etc.

The communication unit 216 is connected to the network NW and transmits and receives data via the network NW. The communication unit 216 communicates with the management server 10, etc., under the control of the CPU 202.

This is how the check-in terminal 20 is configured.

Next, the configuration of the signage terminal 30 will be explained using Figure 4. Figure 4 is a block diagram showing an example of the hardware configuration of the signage terminal 30. The signage terminal 30 is an information processing terminal that displays and provides guidance to the user U regarding facilities, services, etc. that the user U can use, as well as information regarding the flight that the user U is scheduled to board. The flight-related guidance includes guidance regarding actions that the user U should take in relation to the flight. The displays executed on the signage terminal 30 are managed by the management server 10.

As shown in Figure 4, the signage terminal 30 has a CPU 302, RAM 304, storage device 306, input device 308, display 310, printer 312, biometric information acquisition device 314, and communication unit 316. The CPU 302, RAM 304, storage device 306, input device 308, display 310, printer 312, biometric information acquisition device 314, and communication unit 316 are connected to a bus line 318.

CPU 302 operates by executing programs stored in storage device 306, and functions as a control unit that controls the overall operation of signage terminal 30. CPU 302 also executes application programs stored in storage device 306 to perform various processes as signage terminal 30. RAM 304 provides the memory area necessary for the operation of CPU 302.

Storage device 306 is composed of storage media such as non-volatile memory and a hard disk drive, and functions as a storage unit. Storage device 306 stores programs executed by CPU 302, data referenced by CPU 302 when executing those programs, and the like.

The input device 308 is, for example, a touch panel built into the display 310. The input device 308 functions as an input unit that accepts input of instructions from the user U. The user U can input various information and instructions to execute processing to the signage terminal 30 via the input device 308.

The display 310 functions as a display unit that displays and outputs various screens to the user U using the signage terminal 30. For example, the display 310 displays information about facilities, services, etc. available to the user U, information about the flight that the user U is scheduled to board, etc.

Printer 312 functions as a printing unit that prints and outputs information to be provided to user U on a medium such as paper. For example, printer 312 can print information similar to that displayed on display 310, various tickets, etc. on a medium such as paper.

The biometric information acquisition device 314 functions as a biometric information acquisition unit that acquires a facial image of the user U in front of the signage terminal 30 as the biometric information of the user U. The biometric information acquisition device 314 is, for example, a digital camera that takes an image in front of the signage terminal 30, and captures the face of the user U to acquire the facial image. Note that the biometric information acquisition device 314 is not limited to acquiring a facial image of the user U as the biometric information of the user U, but may also acquire a fingerprint image, an iris image, a finger vein image, a palm print image, a palm vein image, etc.

The communication unit 316 is connected to the network NW and transmits and receives data via the network NW. The communication unit 316 communicates with the management server 10, etc., under the control of the CPU 302.

This is how the signage terminal 30 is configured.

Next, the configuration of the mobile terminal 40 will be explained using Figure 5. Figure 5 is a block diagram showing an example of the hardware configuration of the mobile terminal 40. The mobile terminal 40 is an information processing terminal that is carried and used by the user U, and is, for example, a smartphone, tablet terminal, mobile phone, etc.

As shown in Figure 5, the mobile terminal 40 has a CPU 402, RAM 404, a storage device 406, an input device 408, a display 410, a camera 412, and a communication unit 414. The CPU 402, RAM 404, storage device 406, input device 408, display 410, and communication unit 414 are connected to a bus line 416.

The CPU 402 operates by executing programs stored in the storage device 406, and functions as a control unit that controls the overall operation of the mobile terminal 40. The CPU 402 also executes application programs stored in the storage device 406 to perform various processes as the mobile terminal 40. The RAM 404 provides the memory area necessary for the operation of the CPU 402.

The storage device 406 is composed of storage media such as non-volatile memory and a hard disk drive, and functions as a storage unit. The storage device 406 stores programs executed by the CPU 402, data referenced by the CPU 402 when executing those programs, and the like.

The input device 408 is, for example, a touch panel built into the display 410. The input device 408 functions as an input unit that accepts input of instructions from the user U. The user U can input various information and instructions to execute processing to the mobile terminal 40 via the input device 408.

Display 410 functions as a display unit that displays and outputs various screens to user U.

Camera 412 is a digital camera that functions as a photographing unit that captures images or videos. Camera 412, together with CPU 402 that executes the reading process of code symbols such as QR Codes (registered trademarks) photographed by camera 412, constitutes a code scanner that reads the code symbols.

The communication unit 414 connects to the network NW via a mobile communication network under the control of the CPU 402. The communication method of the communication unit 414 is not particularly limited, but examples include a third-generation mobile communication method, an LTE (Long Term Evolution) method, a fourth-generation mobile communication method, and a fifth-generation mobile communication method.

This is how the mobile terminal 40 is configured.

Next, the facility terminal 50 will be described using Figure 6. Figure 6 is a block diagram showing an example of the hardware configuration of the facility terminal 50. The facility terminal 50 is installed, for example, at the entrance of facility F, such as a lounge in airport A, and is an information processing terminal that displays to user U whether or not the facility is available for use.

As shown in FIG. 6, the facility terminal 50 has a CPU 502, RAM 504, a storage device 506, an input device 508, a display 510, a biometric information acquisition device 512, and a communication unit 514. The CPU 502, RAM 504, storage device 506, input device 508, display 510, biometric information acquisition device 512, and communication unit 514 are connected to a bus line 516.

The CPU 502 operates by executing programs stored in the storage device 506, and functions as a control unit that controls the overall operation of the facility terminal 50. The CPU 502 also executes application programs stored in the storage device 506 to perform various processes as the facility terminal 50. The RAM 504 provides the memory area necessary for the operation of the CPU 502.

The storage device 506 is composed of storage media such as non-volatile memory and a hard disk drive, and functions as a storage unit. The storage device 506 stores programs executed by the CPU 502, data referenced by the CPU 502 when executing those programs, and the like.

The input device 508 is, for example, a touch panel built into the display 510. The input device 508 functions as an input unit that accepts input of instructions from the user U. The user U can input various information and instructions to execute processing to the facility terminal 50 via the input device 508.

The display 510 functions as a display unit that displays and outputs various screens to the user U.

The biometric information acquisition device 512 functions as a biometric information acquisition unit that acquires a facial image of the user U as biometric information of the user U in front of the facility terminal 50. The biometric information acquisition device 512 is, for example, a digital camera that takes an image in front of the facility terminal 50, and captures the face of the user U to acquire the facial image. Note that the biometric information acquisition device 512 is not limited to acquiring a facial image of the user U as biometric information of the user U, but may also acquire a fingerprint image, an iris image, a finger vein image, a palm print image, a palm vein image, etc.

The communication unit 514 is connected to the network NW and transmits and receives data via the network NW. The communication unit 514 communicates with the management server 10, etc., under the control of the CPU 502.

This is how the facility terminal 50 is configured.

The information processing system 1 according to this embodiment guides a user U who is scheduled to board an aircraft at airport A about facilities or services that the user U can use within airport A according to the user U's status. Here, the user U's status refers to a rank or qualification that is categorized based on the user U's past flight history, such as the flight distance or segment distance of aircraft that the user U has boarded in the past, and the fare paid for aircraft use. The facilities or services that the user U can use differ depending on the status. For example, a user U with a higher status can use more valuable facilities or services.

Below, the operation of each component in the information processing system 1 of this embodiment will be further explained using Figures 7 to 18.

First, the operation of the check-in terminal 20 and management server 10 will be explained using Figures 7 to 10. Figure 7 is a sequence diagram showing the operation of the check-in terminal 20 and management server 10. Figure 8 is a schematic diagram showing an example of user DB 106a. Figure 9 is a schematic diagram showing an example of flight DB 106b. Figure 10 is a schematic diagram showing an example of member DB 106c. Figure 11 is a schematic diagram showing an example of travel history DB 106d.

Upon arriving at airport A, user U performs check-in procedures at the check-in terminal 20. The check-in terminal 20 and management server 10 execute the process shown in Figure 7 each time each of multiple users U performs check-in procedures.

In addition, instead of checking in at the check-in terminal 20, user U can also perform the check-in procedure via web check-in or online check-in. In this case, user U can access the web page of the airline or its affiliated company using their own information processing terminal, such as a home computer or mobile terminal 40, and perform the check-in procedure via the web page. The server providing the web page or another server that can communicate with it can accept various information input by user U from their information processing terminal via the web page and perform processing similar to that of check-in terminal 20, described below.

As shown in Figure 7, the media reading device 212 of the check-in terminal 20 determines whether user U's passport has been held over its reading section (step S102) and waits until the passport is held over (step S102, NO).

When the medium reading device 212 determines that a passport has been swiped (step S102, YES), it acquires user U's identity information, including passport information, from the swiped passport (step S104). The identity information is information about user U personally, such as user U's name, nationality, gender, and date of birth. The identity information can also be acquired from user U's airline ticket medium. The passport information included in the identity information includes the passport number, passport issuing country, and a passport face image, which is a facial image of user U. The CPU 202 of the check-in terminal 20 can change the display language on the display 210 to a language such as the official language of the country, depending on the nationality of user U identified by the identity information.

Next, the media reading device 212 determines whether user U's airline ticket medium has been held over its reading section (step S106) and waits until the airline ticket medium is held over (step S106, NO).

When the media reading device 212 determines that an airline ticket medium has been held up (step S106, YES), it obtains user U's scheduled flight information from the held up airline ticket medium (step S108). User U's scheduled flight information includes information about the flight that user U plans to board, and is boarding information related to user U's boarding. The scheduled flight information includes, for example, the airline, flight number, departure point, arrival point, departure date and time, arrival date and time, seat class, etc. of the aircraft that user U plans to board. In addition, the CPU 202 of the check-in terminal 20 can query the airline server for airline ticket reservation and purchase information based on user U's passport information and obtain user U's scheduled flight information from the airline server.

The media reading device 212 can also obtain user U's identity information from the airline ticket medium. For example, the media reading device 212 can obtain user U's membership number in a points program operated by an airline or its affiliated company as user U's identity information. In points programs, user U's status is ranked and classified into multiple categories according to the number of points awarded to user U based on his or her flight history on aircraft operated by the airline or an airline affiliated with the airline. For example, the more flights or flight segments a user has flown, the higher the fare paid for the aircraft, the higher the seat class, etc., the more points he or she is awarded. Furthermore, the more points user U has accumulated over a certain period of time, the higher the status of the multiple statuses he or she has. The names of points in points programs are not particularly limited, but include, for example, miles, frequent flyer miles, etc. The names of the multiple statuses are also not particularly limited, and any names that are distinct from one another can be used. In addition, the medium reading device 212 can also obtain the user U's status from the airline ticket medium as the user U's identity information.

The higher the status of user U, the more valuable facilities and services he or she can use. For example, at airport A, users U with higher status can use dedicated facilities F, such as lounges. Also, for example, users U with a specific higher status can receive preferential services, such as discounts, at stores such as duty-free shops. Also, for example, users U with a specific higher status can use priority lanes at security checkpoints, where they can undergo security screening procedures first. Also, for example, users U with a specific higher status can use priority lanes at immigration checkpoints, where they can undergo immigration screening procedures first. Also, for example, users U with a specific higher status can board an aircraft first at the boarding gate.

In addition to obtaining identity information and scheduled flight information from passports and airline ticket media, the check-in terminal 20 can also obtain identity information and scheduled flight information in other ways. For example, the CPU 202 can query the airline server for airline ticket reservation and purchase information based on user U's credit card number, reservation number, confirmation number, etc., and obtain user U's identity information and scheduled flight information from the airline server.

Next, the biometric information acquisition device 214 of the check-in terminal 20 photographs the face of user U standing in front of the check-in terminal 20 and obtains a photographed facial image that is a facial image of user U (step S110).

The order of step S104 for acquiring identity information, step S108 for acquiring boarding information, and step S110 for acquiring a facial image is not limited to the above case. Any of steps S104, S108, and S110 may be executed in the order listed above, or all or some of steps S104, S108, and S110 may be executed simultaneously.

Next, the CPU 202 of the check-in terminal 20 functions as a matching unit and performs a one-to-one comparison between the photographed facial image captured by the biometric information acquisition device 214 and the passport facial image acquired by the media reading device 212 (step S112). When matching the photographed facial image with the passport facial image, the CPU 202 can match the two facial images by matching facial features extracted from the photographed facial image with facial features extracted from the passport facial image. The CPU 202 functions as a determination unit and can determine that the two facial images match if, for example, the similarity between the two facial images is high enough to meet a standard or higher.

In addition, instead of functioning as a matching unit, the CPU 202 can be configured to request an external server, such as the management server 10, to match the facial image of the user U and obtain the matching results from the external server. In this case, the CPU 202 can send the passport facial image of the user U and the captured facial image, or feature amounts extracted from each, to the external server and request a facial image match.

If, as a result of the matching, the CPU 202 determines that the match between the captured facial image and the passport facial image is a match and identity verification has been successful (step S114, YES), it functions as a transmitter and transmits user information about user U to the management server 10 via the network NW (step S116). The user information includes user U's associated identity information, facial information, and scheduled flight information. The facial information is the captured facial image or passport facial image of user U that has been matched by the CPU 202. Furthermore, the facial information may be either the captured facial image or the passport facial image, or both images. Furthermore, the facial information does not have to be the captured facial image or the passport facial image itself, but may be facial features extracted from the captured facial image or the passport facial image.

When the CPU 102 of the management server 10 receives user information from the check-in terminal 20, it functions as a registration unit and registers the received user information in the user DB 106a (step S118). The CPU 102 registers the photographed facial image or passport facial image included in the user information as a registered facial image in the user DB 106a. The CPU 102 associates the identity information, registered facial image as facial information, scheduled flight information, and status information included in the user information of user U with each other and registers them in the user DB 106a. In this way, the check-in terminal 20 completes the check-in procedure for user U.

Figure 8 shows an example of the user DB 106a of the management server 10. The user DB 106a stores user information, which is information about multiple users U who have completed check-in procedures at the check-in terminal 20. As shown in the figure, the user DB 106a stores the identity information, facial information, and scheduled flight information of each user U for each user ID (Identification), which is an identifier that identifies multiple users U. The identity information includes, for example, name, passport number, membership number, etc. The facial information is a registered facial image. The scheduled flight information is boarding information related to user U's boarding, and includes, for example, flight number, departure point, arrival point, departure time, boarding gate, seat class, etc. Note that the identity information and scheduled flight information may each include information other than that shown in Figure 8. In addition, as described below, status information indicating user U's status is additionally registered in the user DB 106a as part of the user information. The identity information, facial information, scheduled flight information, and status information included in the user information of user U are registered in association with each other.

The CPU 102 also functions as an acquisition unit, and can refer to the flight DB 106b to acquire scheduled flight information for user U that should be registered in the user DB 106a. The flight DB 106b stores the latest flight information. The latest flight information is the latest information regarding aircraft flights operating at airport A.

Figure 9 shows an example of flight DB 106b of management server 10. Flight DB 106b registers the latest flight information for multiple flights operated at airport A. As shown in the figure, flight DB 106b registers the latest flight information for each flight ID that identifies multiple flights operated at airport A. The latest flight information includes, for example, flight number, departure airport, arrival airport, departure time, arrival time, boarding gate, boarding start time, flight status, etc. Note that the latest flight information may include information other than that shown in Figure 9. If there is a change in the flight operation status, such as a cancellation or delay, the latest flight information registered in flight DB 106b reflects the change in real time or as needed. Note that the term "cancellation" may include the meaning of the term "cancellation" or may be read as the term "cancellation."

The CPU 102 can refer to the flight DB 106b and, based on the flight number of the flight that user U is scheduled to board, obtain more detailed information, such as the boarding gate and boarding start time, as user U's scheduled flight information to be registered in the user DB 106a.

Next, as shown in FIG. 7, the CPU 102 functions as an acquisition unit and acquires the status information of user U (step S120). The CPU 102 can acquire the user's status information by referring to the member DB 106c.

Figure 10 shows an example of member DB 106c of management server 10. Member DB 106c stores member information, which is information about multiple members of the point program operated by the airline or its affiliates mentioned above. As shown in the figure, member DB 106c stores member information for each member number, which is an ID that identifies multiple members who join the point program. The member information includes, for example, name, status, number of points, etc. The status is set for user U by ranking them based on the number of points awarded to user U in accordance with their airline boarding record. The number of points is the accumulated number of points awarded over a certain period of time in the past.

Based on the membership number of user U contained in the user information registered in user DB 106a, CPU 102 can refer to member DB 106c and obtain status information indicating user U's status from member DB 106c.

In addition, instead of obtaining user U's status information from member DB 106c, CPU 102 can also determine user U's status based on user U's travel history registered in travel history DB 106d.

Figure 11 shows an example of the travel history DB 106d of the management server 10. Note that the travel history DB 106d may be stored, for example, on an external server separate from the management server 10 operated by an agency that manages immigration. The travel history DB 106d stores travel history information, which is information relating to the travel history of multiple people who have entered and exited the country in the past. As shown in the figure, the travel history DB 106d stores travel history information for each personal ID that identifies multiple people. The travel history information includes, for example, name, passport number, facial information, travel history, etc. The travel history is a record of the person's entry and exit into and exit from the country, and includes, for example, the place of departure, place of arrival, date of entry and exit, flight number of the aircraft boarded, etc. Note that the travel history information may include information other than that shown in Figure 11.

The CPU 102 can refer to the travel history DB 106d and acquire user U's travel history for a certain period of time from the travel history DB 106d based on user U's name, passport number, facial information, etc. contained in the user information registered in the user DB 106a. Furthermore, the CPU 102 can evaluate user U's aircraft boarding record based on the acquired travel history for user U for a certain period of time in the past, and determine a status for user U that is similar to the status acquired from the membership DB 106c, for example. Specifically, the longer the flight distance or segment distance of the aircraft that user U boarded during a certain period of time in the past, the higher the status that the CPU 102 can assign to user U.

Next, the CPU 102 additionally registers status information indicating the status of user U in the user DB 106a (step S122), as shown in FIG. 7. The CPU 102 additionally registers the status information as part of the user information, associating it with the identity information, face information, and scheduled flight information included in the user information of user U.

In this way, the CPU 102 registers the identity information, facial information, scheduled flight information, and status information of user U who has completed the check-in procedure in the user DB 106a.

On the other hand, if, as a result of the comparison, the CPU 202 determines that the captured facial image does not match the passport facial image and that identity verification has failed (step S114, NO), it functions as a notification unit and notifies user U that identity verification has failed (step S124). At this time, the CPU 202 displays a notification screen on the display 210 notifying user U that identity verification has failed. Note that, in addition to or instead of displaying the notification screen, the CPU 202 can also notify user U that identity verification has failed, for example, by voice.

In this way, the check-in procedure for user U is carried out at the check-in terminal 20.

In addition, instead of checking in using the check-in terminal 20, user U can also check in at a manned check-in counter. In this case, a terminal operated by a check-in counter staff member can perform the same processing as the check-in terminal 20 described above. Also, instead of checking in using the check-in terminal 20, user U can use online check-in via the airline's website. In this case, for example, user U can separately register a facial image as a registered facial image in the user DB 106a of the management server 10 using a dedicated terminal installed at airport A.

Next, the operation of the signage terminal 30 and the management server 10 will be explained using Figures 12 to 17. Figure 12 is a sequence diagram showing the operation of the signage terminal 30 and the management server 10. Figure 13 is a schematic diagram showing an example of a reception screen displayed on the signage terminal 30. Figure 14 is a schematic diagram showing an example of the facility DB 106e of the management server 10. Figures 15 to 17 are each schematic diagrams showing examples of guidance screens displayed on the signage terminal 30.

After completing the check-in procedures, user U will carry out baggage check-in procedures at the baggage counter if necessary, then undergo security screening at the security checkpoint and immigration screening at the departure inspection area, before heading to the boarding gate. Until boarding the aircraft at the boarding gate, user U can receive various types of guidance on the signage terminal 30. That is, on the signage terminal 30, user U can receive guidance on facilities or services available to user U, guidance on the flight that user U is scheduled to board, etc. Guidance on the flight includes guidance on actions that user U should take in relation to the flight.

As shown in Figure 12, the biometric information acquisition device 314 of the signage terminal 30 constantly or periodically captures an image in front of the signage terminal 30 and determines whether the face of user U in front of the signage terminal 30 is detected in the captured image (step S202). The biometric information acquisition device 314 waits until the face of user U is detected in the image (step S202, NO).

When the CPU 302 of the signage terminal 30 determines that the biometric information acquisition device 314 has detected the face of user U in the image (step S202, YES), it displays a reception screen on the display 310 to accept input of guidance requests from user U (step S204). This allows the CPU 302 to accept input of guidance requests from user U.

Figure 13 shows an example of the reception screen G10 displayed on the display 310. As shown, the reception screen G10 displays buttons G12 and G14 for inputting desired information in a touch-inputable manner. By touching button G12, user U can input into the signage terminal 30 the desired information regarding facilities or services available to the user. Furthermore, by touching button G14, user U can input into the signage terminal 30 the desired information regarding the flight the user is scheduled to board.

In the following, in this embodiment, a case will be described in which a user U inputs a request for guidance regarding facilities or services available to the user U into the signage terminal 30, and the user U receives guidance regarding the facilities or services available to the user U. A case will be described in the second embodiment in which a user U inputs a request for guidance regarding a flight that the user U is scheduled to board into the signage terminal 30, and the user U receives guidance regarding the flight that the user U is scheduled to board.

When user U inputs a request for guidance regarding facilities or services available to him/her, as shown in FIG. 12, the biometric information acquisition device 314 photographs the face of user U and acquires the facial image of user U as a target facial image (step S206).

The signage terminal 30 can also skip the process of accepting the guidance request in step S204 and proceed to step S206, which acquires the target face image. In this case, when the biometric information acquisition device 314 determines that the face of user U in front of the signage terminal 30 has been detected in the captured image, it can capture the face of user U and acquire the facial image of user U as the target face image.

Next, the CPU 302 functions as a transmitting unit and transmits the target facial image of user U captured by the biometric information acquisition device 314 to the management server 10 via the network NW (step S208).

When the CPU 102 of the management server 10 receives a target facial image from the signage terminal 30, it functions as a matching unit and matches the facial image of user U (step S210). The CPU 102 performs a 1:N comparison between the target facial image received from the signage terminal 30 and multiple registered facial images registered in the user DB 106a. When matching the target facial image with the passport facial image, the CPU 102 can match the two facial images by matching facial features extracted from the target facial image with facial features extracted from the registered facial image. The CPU 102 functions as a determination unit and can determine that the two facial images match if, for example, the similarity between the two facial images is high enough to meet a standard or higher. When a registered facial image matching the target facial image is found through matching, the user U in front of the signage terminal 30 is identified.

The CPU 302 of the signage terminal 30 can be configured to stream the video in front of the signage terminal 30 to the management server 10. In this case, instead of receiving the target face image from the signage terminal 30, the CPU 102 of the management server 10 can detect and acquire the target face image of the user U from the video streamed from the signage terminal 30.

If the result of the matching is that the user U in front of the signage terminal 30 is identified (step S212, YES), the CPU 102 functions as an acquisition unit and acquires the status information of the user U from the user DB 106a (step S214). The CPU 102 references the user DB 106a and acquires the status information associated with the registered face image that matches the target face image as the status information of the user U. In addition to the status information, the CPU 102 can also acquire the seat class included in the scheduled flight information associated with the registered face image that matches the target face image.

Next, CPU 102 functions as an acquisition unit and refers to facility DB 106e to acquire availability information based on user U's status information (step S216). Availability information is information indicating facilities or services available to user U within airport A. CPU 102 can also acquire availability information based on user U's seat class. CPU 102 can identify services available to user U based on user U's status or seat class, and acquire availability information for the identified facilities or services. Availability information may indicate facilities or services available to user U outside airport A, rather than only within airport A. Availability information may also indicate at least one of the facilities and services available to user U.

Figure 14 shows an example of the facility DB 106e of the management server 10. The facility DB 106e registers facility information, which is information about multiple facilities within airport A. Facilities within airport A include, for example, lounges, duty-free shops, restaurants, etc. Facilities within airport A also include, for example, security checkpoints and immigration checkpoints. As shown in the figure, facility information is registered for each facility ID that identifies multiple facilities within airport A. The facility information includes, for example, the facility name, availability conditions, services, location, etc. Availability conditions indicate the status of user U who can use the facility or services at the facility. Availability conditions may, for example, include multiple statuses, or may only be a specific single status such as the highest status. Availability conditions may also indicate the seat class of user U who can use the facility or services at the facility. Services are services provided to user U at the facility, and indicate, for example, the food and beverage menu provided, available services, priority treatment, etc. The food, drinks, facilities, etc. available at the facility may differ depending on the status of the user U. In this case, a user U with a higher status will have more food, drinks, facilities, etc. displayed on the guidance screen of the signage terminal 30, while a user U with a lower status will have fewer food, drinks, facilities, etc. displayed on the guidance screen of the signage terminal 30. The location is the location of the facility within airport A. The facility information may include information other than that shown in FIG. 14. The facility DB 106e may also have similar facility information registered for facilities outside airport A.

Within airport A, certain facilities or services are available to user U depending on the user U's status, etc. For example, some lounges operated by airlines, etc. are available only to users U with a certain status. Also, some stores, such as duty-free shops, offer preferential services such as discounts to users U with a certain status. Also, for example, at security checkpoints, priority lanes may be installed so that users U with a certain status can undergo security check procedures on a priority basis. Also, for example, at immigration checkpoints, priority lanes may be installed so that users U with a certain status can undergo immigration check procedures on a priority basis. Also, at the boarding gate, for example, users U with a certain status may be able to board an aircraft on a priority basis. Facility DB 106e stores facility information including the availability conditions for facilities or services that can be used depending on such status, etc.

The CPU 102 can identify and extract from the facility DB 106e facility information whose availability conditions indicate the status indicated in the status information of the user U, and acquire one or more of the extracted facility information as availability information. The CPU 102 can also extract from the facility DB 106e facility information whose availability conditions indicate the seat class included in the user information of the user U, and acquire one or more of the extracted facility information as availability information.

In this way, the CPU 102 can identify facilities or services available to the user U based on the status based on the scheduled flight information ranked based on the user U's boarding history.

Next, as shown in FIG. 12, the CPU 102 functions as a generation unit and generates usage guidance information including the acquired availability information (step S218). The usage guidance information is individual guidance information directed to a specific user U receiving guidance on the signage terminal 30, and relates to facilities or services available within airport A depending on the user U's status, seat class, etc. When generating the usage guidance information, the CPU 102 can include other information, such as required time information, route information, available stay information, required point information, etc., in addition to the availability information.

The required time information is information that indicates the required time from the location of the signage terminal 30, which is the current location of user U, to a facility available to user U, and the required time from a facility available to user U to the boarding gate where user U will board. The CPU 102 can calculate the required time using the location of the signage terminal 30, which is the current location of user U, the locations of facilities included in the facility information, the location of the boarding gate, etc. The CPU 102 can identify the boarding gate where user U will board by referring to the user DB 106a or the flight DB 106b. The CPU 102 can acquire the location of the signage terminal 30 by referring to a DB (not shown) in which information indicating the location of the signage terminal 30 is registered. The CPU 102 can also acquire the location of the boarding gate by referring to a DB (not shown) in which information indicating the location of the boarding gate is registered.

Route information is information that indicates the route from the location of the signage terminal 30, which is the current location of user U, to a facility available to user U, the route from the facility available to user U to the boarding gate where user U will board, the distance of the route, etc. The CPU 102 can determine the route using the location of the signage terminal 30, which is the current location of user U, the locations of the facilities included in the facility information, the location of the boarding gate, etc.

The available stay information is information indicating the time or duration that user U can stay at the available facility. The CPU 102 can refer to the flight DB 106b to obtain the boarding start time of user U's flight, and calculate the available stay time or duration based on the boarding start time, the time required to travel from the facility to the boarding gate, etc.

Required point information is information that indicates the number of points required for user U to be set as a status that allows facility use when user U's number of points is insufficient to meet the reference point number required to set that status. Furthermore, required point information may include, as additional information, product information indicating products such as airline tickets and travel packages for which the required number of points will be awarded. CPU 102 can obtain user U's number of points by referencing member DB 106c, and determine the required number of points using user U's number of points and the reference point number required to set the status.

On the other hand, if the result of the matching is that the user U in front of the signage terminal 30 is not identified (step S212, NO), the CPU 102 functions as a generation unit and generates mismatch information indicating that the user U was not identified due to a mismatch in the matching (step S220).

Next, the CPU 102 functions as a transmitting unit and transmits the usage guidance information or discrepancy information generated as described above to the signage terminal 30 via the network NW (step S222). Note that the CPU 102 can also obtain the nationality of user U from the user DB 106a and transmit nationality information indicating the nationality of user U to the signage terminal 30 along with the usage guidance information or discrepancy information in order to set the display language on the signage terminal 30. The CPU 102 functions as a control unit that controls and manages the display of the signage terminal 30 by transmitting the usage guidance information or discrepancy information and causing the signage terminal 30 to execute a display corresponding to the usage guidance information or discrepancy information.

The signage terminal 30 can also execute the above-mentioned steps S210 to S220 in place of the management server 10. In this case, the CPU 302 of the signage terminal 30 can execute the processing by referencing the user DB 106a, flight DB 106b, member DB 106c, and facility DB 106e of the management server 10 via the network NW. The CPU 302 can also execute the processing by referencing various DBs synchronized with the user DB 106a, flight DB 106b, member DB 106c, and facility DB 106e and stored in its own storage device 306.

When the CPU 302 of the signage terminal 30 receives usage guidance information from the management server 10 (step S224, YES), it causes the display 310 to display a guidance screen for user U based on the received usage guidance information (step S226). The CPU 302 causes the display 310 to display a guidance screen including information such as available use information, required time information, route information, available stay information, and required points information contained in the usage guidance information. Note that the CPU 302 can change the display language on the display 310 to a language such as the official language of the country, depending on the nationality of user U indicated in the nationality information received from the management server 10.

Figure 15 shows an example of a guide screen G20 displayed on the display 310. As shown, the guide screen G20 includes a details area G22 that displays details of available facilities or services, and a map area G24 that displays a map of the airport A premises.

The CPU 302 can use the availability information to display one or more detailed information G2202, G2204 in the details area G22 regarding facilities or services available to user U. The detailed information G2202, for example, displays information about a lounge or other facility available to user U. The detailed information G2204 also displays, for example, that user U is a person eligible for priority security screening, who can use a priority lane to undergo security screening procedures preferentially at the security checkpoint. The detailed information G2204 also displays, for example, that user U is a person eligible for priority boarding, who can board the aircraft preferentially at the boarding gate.

In the detailed guidance G2202 regarding facilities available to user U, the CPU 302 can use travel time information to display the required time from user U's current location to the facility and the required time from the facility to user U's boarding gate. Similarly, in the detailed guidance G2202 regarding the facility, the CPU 302 can use stay information to display the time or duration user U can stay at the facility. Similarly, in the detailed guidance G2202 regarding the facility, the CPU 302 can display the required number of points, which is the number of points required to use the facility, and the availability conditions such as status. Note that the CPU 302 can also display information regarding facilities that user U cannot use because their number of points is insufficient to reach the required number of points, along with the number of points missing to reach the required number of points, in the same way as available facilities.

In addition, in the details area G22, the CPU 302 can use the required point information to display the number of points required for user U to set a status that makes a facility available to user U, for facilities that are unavailable to user U. Furthermore, in the details area G22, the CPU 302 can use additional information included in the required point information to display, along with the number of points required, information about products such as airline tickets and travel packages that will earn the required number of points.

The CPU 302 can also display, in the map area G24, a current location icon G2402 indicating the location of the signage terminal 30, which is the current location of the user U. The CPU 302 can also display, in the map area G24, one or more location icons G2404 indicating the locations of one or more facilities available to the user U, using facility information included in the availability information. Furthermore, the CPU 302 can display, in the map area G24, a route line G2406 indicating the route from the user U's current location to a facility available to the user U, using route information. The CPU 302 can also display, in the detail area G22 or the map area G24, the distance of the route indicated by the route line G2406, using route information.

In addition, as shown in FIG. 16, the CPU 302 can also display a location icon G2408 indicating the location of user U's boarding gate in the map area G24 using user U's scheduled flight information included in the user information. Furthermore, the CPU 302 can also display a route line G2410 in the map area G24 indicating the route from facilities available to user U to user U's boarding gate using route information. The CPU 302 can also display the distance of the route indicated by the route line G2410 in the detail area G22 or the map area G24 using route information.

For example, the detailed information G2202 is displayed so that it can be touched. User U can touch the detailed information G2202 relating to the facility or service for which further information is desired, and input the individual information request relating to that facility or service into the signage terminal 30. When the individual information request is input, the CPU 302 displays an individual information screen relating to that facility or service on the display 310.

Figure 17 shows an example of an individual guidance screen G30 displayed on the display 310. As shown, the guidance screen G30 is displayed when detailed guidance G2202 regarding a specific lounge, which is a specific facility, is touched, and includes a details area G32 that displays details of the specific facility and a map area G34 that displays a map of the airport A premises.

The CPU 302 can display a menu guide G3202 showing the menu of food and drink offered in the lounge in the details area G32 using facility information included in the availability information. The CPU 302 can also display a facility guide G3204 showing facilities such as wireless LAN and showers available in the lounge in the details area G32 using facility information included in the availability information. In this way, the CPU 302 can display detailed information about facilities or services available to the user U on the display 310. The CPU 302 can change the information about the food, drinks, facilities, etc. available at the facility depending on the user U's status and display it on the display 310.

In addition, the CPU 302 can display, in the map area G34, a location icon G3402 indicating the location of a lounge available to user U, using facility information included in the availability information. In addition, the CPU 302 can display, in the map area G34, a location icon G3404 indicating the location of user U's boarding gate, using user U's scheduled flight information included in the user information. Furthermore, in the map area G34, the CPU 302 can display, using route information, a route line G3406 indicating the route from the lounge to user U's boarding gate. The CPU 302 can also display, in the detail area G32 or the map area G34, the distance of the route indicated by the route line G3406, using route information.

In this way, the CPU 302 can display a guidance screen for user U on the display 310 based on the usage guidance information. The CPU 302 can also print all or part of the information displayed on the guidance screen on the printer 312 and provide the printed copy to user U. The CPU 302 can also display a code symbol, such as a QR code (registered trademark), indicating all or part of the information displayed on the guidance screen in a readable manner on the display 310. The code symbol may indicate the URL (Uniform Resource Locator) of a web page that displays all or part of the information displayed on the guidance screen. User U can, for example, read the code symbol using the camera 412 of the mobile terminal 40 and display all or part of the information displayed on the guidance screen on the display 410 of the mobile terminal 40 to confirm it. The CPU 302 can also output information displayed on the guidance screen that can be output as audio from an audio output unit, such as a speaker (not shown).

In addition, the CPU 302 can cause the printer 312 to print tickets such as an admission ticket required to enter a facility that user U can use, or a usage ticket that proves that the facility can be used, and provide the tickets to user U.

In addition, for facilities that are not available to user U because they are not in an available status, CPU 302 can cause printer 312 to print a ticket such as a trial voucher that allows trial use of the facility, and provide the ticket to user U.

The CPU 302 can also display on the display 310 a code symbol such as a QR code (registered trademark) that indicates an electronic ticket that functions as a ticket such as the admission ticket, use ticket, or experience ticket described above. The code symbol may indicate the URL of a web page that displays the electronic ticket. For example, the user U can read the code symbol using the camera 412 of the mobile terminal 40, display the electronic ticket on the display 410 of the mobile terminal 40, and use it as a ticket.

In addition, user U can set up his/her mobile terminal 40 to communicate with the management server 10 via the network NW using an application program or the like. In this case, the CPU 102 of the management server 10 can transmit usage guidance information similar to the usage guidance information transmitted to the signage terminal 30 to the mobile terminal 40 via the network NW. When the CPU 402 of the mobile terminal 40 receives the usage guidance information from the management server 10, it can display a guidance screen for user U on the display 410 based on the usage guidance information, similar to the signage terminal 30. In this case, user U can move to a desired location to use a facility or service available to user U while appropriately checking the guidance screen on the mobile terminal 40.

In addition, user U can register his/her communication destination, such as an email address, in the database of management server 10. In this case, CPU 102 of management server 10 can send a guidance message, such as an email, containing content similar to the usage guidance information sent to signage terminal 30 to the communication destination, such as email address, of user U. In this case, user U can move to the desired location to use a facility or service available to user U while appropriately checking the guidance message on mobile terminal 40.

In addition, after providing user U with information about facilities or services available to user U as described above, the information processing system 1 can provide information about the flight that user U is scheduled to board, in the same manner as in the second embodiment described below.

On the other hand, as shown in FIG. 12, when the CPU 302 receives discrepancy information from the management server 10 (step S224, NO), it causes, for example, the display 310 to display a notification urging user U to check in (step S228). As a notification urging the check-in procedure, the CPU 302 can cause the display 310 to display a notification including a map showing locations where check-in procedures can be performed, such as the check-in terminal 20 or a check-in counter. In this case, the CPU 302 can also cause, for example, general usage instructions, advertisements, etc. regarding Airport A to be displayed to user U on the display 310. The CPU 302 can also output these notifications, usage instructions, advertisements, etc. as audio from an audio output unit such as a speaker (not shown).

In this way, the information processing system 1 according to this embodiment guides the user U on the signage terminal 30 about facilities or services available to the user U depending on the status of the user U who is scheduled to board a flight. This allows the user U to accurately understand the facilities or services available to the user U at airport A, even if airport A is an unfamiliar airport that the user U is using for the first time.

As described above, this embodiment makes it possible to accurately guide users U who are scheduled to board a flight about facilities or services that are available to them.

Next, the operation of the facility terminal 50 and the management server 10 will be explained using Figure 18. Figure 18 is a sequence diagram showing the operation of the facility terminal 50 and the management server 10.

User U, who receives information about available facilities on signage terminal 30, can head to the facility displayed on the information and use the facility before boarding the aircraft. In facility F, an example of such a facility, such as a lounge, user U's availability is confirmed on facility terminal 50. Facility terminal 50 is installed, for example, at the entrance or reception of facility F.

As shown in FIG. 18, the biometric information acquisition device 512 of the facility terminal 50 constantly or periodically captures an image of the area in front of the facility terminal 50 and determines whether the face of user U in front of the facility terminal 50 is detected in the captured image (step S302). The biometric information acquisition device 512 waits until the face of user U is detected in the image (step S302, NO).

When the biometric information acquisition device 512 determines that the face of user U has been detected (step S302, YES), it photographs the face of user U and acquires the facial image of user U as the target facial image (step S304).

Next, the CPU 502 of the facility terminal 50 functions as a transmitting unit and transmits the target facial image of user U captured by the biometric information acquisition device 512 to the management server 10 via the network NW (step S306).

When the CPU 102 of the management server 10 receives the target facial image from the facility terminal 50, it functions as a matching unit and matches the facial image of user U (step S308). The CPU 102 performs a 1:N comparison between the target facial image received from the facility terminal 50 and multiple registered facial images registered in the user DB 106a. When matching the target facial image with the passport facial image, the CPU 102 can match the two facial images by matching facial features extracted from the target facial image with facial features extracted from the registered facial image. The CPU 102 functions as a determination unit and can determine that the two facial images match if, for example, the similarity between the two facial images is high enough to meet a standard or higher. When a registered facial image matching the target facial image is found through matching, the user U in front of the facility terminal 50 is identified.

The CPU 502 of the facility terminal 50 can be configured to stream video in front of the facility terminal 50 to the management server 10. In this case, instead of receiving the target face image from the facility terminal 50, the CPU 102 of the management server 10 can detect and acquire the target face image of user U from the video streamed from the facility terminal 50.

If the result of the matching is that the user U in front of the facility terminal 50 is identified (step S310, YES), the CPU 102 functions as an acquisition unit and acquires the status information of the user U from the user DB 106a (step S312). The CPU 102 references the user DB 106a and acquires the status information associated with the registered face image that matches the target face image as the status information of the user U. In addition to the status information, the CPU 102 can also acquire the seat class included in the scheduled flight information associated with the registered face image that matches the target face image.

Next, the CPU 102 functions as an acquisition unit and refers to the facility DB 106e to acquire the availability conditions for facility F where the facility terminal 50 is installed (step S314).

Next, CPU 102 functions as a determination unit and compares the status indicated in user U's status information with the availability conditions of facility F to determine whether user U can use facility F (step S316). CPU 102 can also compare user U's seat class with the availability conditions of facility F to determine whether user U can use facility F. CPU 102 determines that user U can use facility F if user U's status or seat class is included in the availability conditions of facility F. On the other hand, CPU 102 determines that user U cannot use facility F if user U's status or seat class is not included in the availability conditions of facility F.

When the CPU 102 determines that the user U can use the facility F (step S316, YES), it functions as a generation unit and generates success information (step S318). The success information is information indicating that it has been successfully confirmed that the user U can use the facility F.

On the other hand, if the result of the matching is that the user U in front of the facility terminal 50 is not identified (step S310, NO), the CPU 102 functions as a generation unit and generates failure information (step S320). The failure information is information indicating that confirmation that the user U can use the facility F has failed.

Also, even if the user U in front of the facility terminal 50 is identified (step S310, YES), if the CPU 102 determines that the user U cannot use the facility F (step S316, NO), it similarly generates failure information (step S320).

Next, the CPU 102 functions as a transmitting unit and transmits the success or failure information generated as described above to the facility terminal 50 via the network NW (step S322).

The facility terminal 50 can also execute the above-mentioned steps S308 to S320 in place of the management server 10. In this case, the CPU 502 of the facility terminal 50 can execute the processing by referencing the user DB 106a and facility DB 106e of the management server 10 via the network NW. The CPU 502 can also execute the processing by referencing various DBs synchronized with the user DB 106a and facility DB 106e and stored in its own storage device 306.

When the CPU 502 of the facility terminal 50 receives success information from the management server 10 (step S324, YES), it causes the display 510 to display, for example, a guidance screen that guides user U to enter facility F (step S326). The CPU 502 can also guide user U to enter facility F by, for example, outputting audio from an audio output unit such as a speaker (not shown), or by executing processing such as opening a door or gate installed at the entrance to facility F. In this case, for example, the CPU 502 opens a closed door or gate installed at the entrance to facility F.

On the other hand, when the CPU 502 receives failure information from the management server 10 (step S324, NO), it causes the display 510 to display a notification to the user U requesting confirmation of the conditions for using facility F, such as, for example, checking the status (step S328). In this case, for example, the CPU 502 keeps the closed door or gate installed at the entrance to facility F closed without opening it. In this case, the CPU 502 can also display on the display 510 information about alternative means of using facility F, such as presenting a boarding pass for a seat class of a specific grade or higher and paying the usage fee, as well as advertisements. The CPU 502 can also output these notifications, information about alternative means, advertisements, etc. as audio from an audio output unit such as a speaker (not shown).

In this way, the information processing system 1 according to this embodiment determines whether or not user U is allowed to use facility F, which is a facility that user U can use, by identifying user U through matching a facial image, which is biometric information. Therefore, according to this embodiment, it is possible to easily determine whether or not user U is allowed to use facility F without requiring human intervention.

Second Embodiment
An information processing system, an information processing device, and an information processing method according to a second embodiment of the present invention will be described with reference to Figures 19 to 25. Note that components similar to those of the information processing system, the information processing device, and the information processing method according to the first embodiment will be assigned the same reference numerals, and descriptions thereof will be omitted or simplified.

The configuration of the information processing system 1 according to this embodiment is as described in the first embodiment. On the signage terminal 30, the user U can receive guidance regarding facilities or services available to the user U, as described in the first embodiment, and can also receive guidance regarding the flight of the aircraft that the user U is scheduled to board. In this embodiment, a case will be described in which the user U receives guidance regarding the flight of the aircraft that the user U is scheduled to board. The guidance regarding the flight includes guidance regarding the actions that the user U should take in relation to the flight.

The operation of the signage terminal 30 and management server 10 when user U receives guidance regarding the flight of the aircraft that user U is scheduled to board will be explained below using Figures 19 to 25. Figure 19 is a sequence diagram showing the operation of the signage terminal 30 and management server 10. Figure 20 is a flowchart showing the operation of the management server 10 when generating action guidance information. Figures 21 to 25 are each schematic diagrams showing examples of guidance screens displayed on the signage terminal 30.

As in the first embodiment, user U completes the check-in procedure at the check-in terminal 20, and if necessary, proceeds to the baggage drop-off counter to check in his/her baggage, then undergoes security at the security checkpoint and immigration at the immigration checkpoint, before heading to the boarding gate. Until boarding the aircraft at the boarding gate, user U can receive information on the signage terminal 30 about facilities or services available to user U, as in the first embodiment, and information about the flight that user U is scheduled to board. The information about the flight includes information about the actions that user U should take in relation to the flight.

As shown in Figure 19, the biometric information acquisition device 314 of the signage terminal 30 constantly or periodically captures an image in front of the signage terminal 30 and determines whether the face of user U in front of the signage terminal 30 is detected in the captured image (step S402). The biometric information acquisition device 314 waits until the face of user U is detected in the image (step S402, NO).

When the CPU 302 of the signage terminal 30 determines that the biometric information acquisition device 314 has detected the face of user U in the image (step S402, YES), it displays a reception screen on the display 310 to accept input of guidance requests from user U (step S404). This allows the CPU 302 to accept input of guidance requests from user U.

As described in the first embodiment, the CPU 302 displays, for example, the reception screen G10 shown in Figure 13 on the display 310 to accept input of guidance requests from the user U. In the following, in this embodiment, a case will be described in which the user U inputs a guidance request regarding the flight he or she is planning to board at the signage terminal 30, and the user U receives guidance regarding the flight he or she is planning to board.

When user U inputs his/her desired information regarding the flight he/she is scheduled to board, as shown in FIG. 19, the biometric information acquisition device 314 photographs the face of user U and acquires the facial image of user U as the target facial image (step S406).

The signage terminal 30 can also skip the process of accepting the guidance request in step S404 and proceed to step S406, which acquires the target face image. In this case, when the biometric information acquisition device 314 determines that the face of user U in front of the signage terminal 30 has been detected in the captured image, it can capture the face of user U and acquire the facial image of user U as the target face image.

Next, the CPU 302 functions as a transmitting unit and transmits the target facial image of user U captured by the biometric information acquisition device 314 to the management server 10 via the network NW (step S408).

When the CPU 102 of the management server 10 receives a target facial image from the signage terminal 30, it functions as a matching unit and matches the facial image of user U (step S410). The CPU 102 performs a 1:N comparison between the target facial image received from the signage terminal 30 and multiple registered facial images registered in the user DB 106a. When matching the target facial image with the passport facial image, the CPU 102 can match the two facial images by matching facial features extracted from the target facial image with facial features extracted from the registered facial image. The CPU 102 functions as a determination unit and can determine that the two facial images match if, for example, the similarity between the two facial images is high enough to meet a standard or higher. When a registered facial image matching the target facial image is found through matching, the user U in front of the signage terminal 30 is identified.

The CPU 302 of the signage terminal 30 can be configured to stream the video in front of the signage terminal 30 to the management server 10. In this case, instead of receiving the target face image from the signage terminal 30, the CPU 102 of the management server 10 can detect and acquire the target face image of the user U from the video streamed from the signage terminal 30.

If the result of the comparison is that the user U in front of the signage terminal 30 is identified (step S412, YES), the CPU 102 functions as an acquisition unit and acquires the scheduled flight information of the user U from the user DB 106a (step S414). Note that the CPU 102 does not need to acquire all the information contained in the scheduled flight information, and can acquire information from the scheduled flight information, such as the flight number, that can identify the flight that the user U is scheduled to board.

Next, the CPU 102 functions as an acquisition unit and acquires the latest flight information for the flight identified by user U's scheduled flight information from the flight DB 106b (step S416).

Next, the CPU 102 functions as a generation unit and generates behavioral guidance information based on the acquired latest flight information (step S418). The behavioral guidance information is individual guidance information that indicates the behavior that user U should take depending on the flight operation status.

When generating the action guidance information, the CPU 102 determines whether the flight that user U is scheduled to board is delayed or canceled based on the operational status included in the latest flight information, as shown in Figure 20 (step S502). The operational status indicates whether the flight is on time, delayed, or canceled, and in the case of a delay or cancellation, it also indicates the cause, such as bad weather or equipment trouble, and in the case of a delay, the length of the delay.

In this way, based on the scheduled flight information, which is boarding information, the CPU 102 obtains the latest flight information for the flight that user U is scheduled to board and determines the operating status of the flight.

When the CPU 102 determines that the flight that user U is scheduled to board is neither delayed nor canceled, i.e., is on schedule (step S502, NO), it generates behavioral guidance information for the scheduled time based on the latest flight information (step S504). The behavioral guidance information for the scheduled time includes information such as the flight status indicating that the flight that user U is scheduled to board is on schedule, the boarding gate that user U should proceed to, and the latest time that user U should proceed to the boarding gate. The behavioral guidance information for the scheduled time also includes the latest flight information for the flight that user U is scheduled to board.

When the CPU 102 determines that the flight that user U is scheduled to board is delayed or canceled (step S502, YES), it further determines whether the flight that user U is scheduled to board is delayed based on the operational status included in the latest flight information (step S506). Note that if the flight is significantly delayed for a predetermined period of time or longer, the CPU 102 can also treat the significant delay as equivalent to a cancellation by performing processing similar to that performed when the flight is canceled, as described below.

When the CPU 102 determines that the flight that user U is scheduled to board is delayed (step S506, YES), it acquires delay information (step S508). The delay information is information that indicates the delay time of the flight that user U is scheduled to board. The CPU 102 can acquire the delay information from the latest flight information for user U's flight.

Next, the CPU 102 generates behavioral guidance information for when there is a delay (step S510). The behavioral guidance information for when there is a delay includes delay information as well as information including operational status indicating that the flight that user U is scheduled to board has been delayed, the boarding gate that user U should proceed to, the latest time that user U should proceed to the boarding gate, etc. The behavioral guidance information for when there is a delay also includes the latest flight information for the flight that user U is scheduled to board.

On the other hand, if the CPU 102 determines that the flight that user U is scheduled to board has been canceled (step S506, NO), it acquires alternative information (step S512). The alternative information is information regarding subsequent flights that may arrive at the destination in place of user U's canceled flight, and includes the latest flight information for one or more alternative flights, as well as information on whether or not a reservation or check-in procedure is required for the alternative flight. The CPU 102 can acquire the alternative information by referring to the flight DB 106b. The CPU 102 can also acquire the alternative information from the airline server. For example, the CPU 102 can acquire the alternative information by selecting one or more alternative flights from among subsequent flights that depart within a predetermined time from the scheduled departure time of the canceled flight.

In addition, CPU 102 can also acquire, along with or instead of information about the alternative flight, information about the operation of transportation other than aircraft, such as trains and buses, that can be used as an alternative to the flight that user U is scheduled to board. In this case, CPU 102 can acquire information about the operation of the other transportation from, for example, an external server that manages the operation of the other transportation.

Next, the CPU 102 generates action guidance information for use in the event of a flight cancellation (step S514). The action guidance information for use in the event of a flight cancellation includes alternative information and information on flight status indicating that the flight that user U is scheduled to board has been canceled. The action guidance information for use in the event of a flight cancellation also includes information such as the location to collect baggage deposited during the baggage check-in procedure for the canceled flight, the location to book an alternative flight, and information regarding fare refunds for the canceled flight. The CPU 102 can obtain information such as the location to collect baggage, the location to book an alternative flight, and information regarding fare refunds from the airline server. The action guidance information for use in the event of a flight cancellation also includes the latest flight information for the flight that user U is scheduled to board.

In this way, the CPU 102 generates action guidance information for on-time, delayed, or canceled flights depending on the operational status of the flight that user U is scheduled to board.

On the other hand, as shown in FIG. 19, if the result of the matching is that the user U in front of the signage terminal 30 is not identified (step S412, NO), the CPU 102 generates mismatch information indicating that the user U was not identified due to a mismatch in the matching (step S420).

Next, the CPU 102 functions as a transmitting unit and transmits the action guidance information or discrepancy information for scheduled times, delays, or cancellations generated as described above to the signage terminal 30 via the network NW (step S422). Note that the CPU 102 can also obtain the nationality of user U from the user DB 106a and transmit nationality information indicating the nationality of user U to the signage terminal 30 along with the action guidance information or discrepancy information in order to set the display language on the signage terminal 30. The CPU 102 functions as a control unit that controls and manages the display of the signage terminal 30 by transmitting the action guidance information or discrepancy information and causing the signage terminal 30 to execute a display corresponding to the action guidance information or discrepancy information.

The signage terminal 30 can also execute the above-mentioned steps S410 to S420 in place of the management server 10. In this case, the CPU 302 of the signage terminal 30 can execute the processing by referencing the user DB 106a and flight DB 106b of the management server 10 via the network NW. The CPU 302 can also execute the processing by referencing DBs synchronized with the user DB 106a and flight DB 106b and stored in its own storage device 306.

When the CPU 302 of the signage terminal 30 receives action guidance information from the management server 10 (step S424, YES), it displays a guidance screen for user U on the display 310 based on the received action guidance information (step S426). The CPU 302 displays a guidance screen on the display 310 according to the action guidance information for scheduled times, delays, or cancellations, as follows. Note that the CPU 302 can change the display language on the display 310 to a language such as the official language of the country, depending on the nationality of user U indicated in the nationality information received from the management server 10.

When CPU 302 receives action guidance information for a scheduled time, it causes display 310 to display a guidance screen for a scheduled time based on the received action guidance information for a scheduled time. In this case, CPU 302 causes display 310 to display a guidance screen for a scheduled time that includes the content of the information contained in the action guidance information for a scheduled time. The guidance screen for a scheduled time includes content such as the latest information on the flight that user U is scheduled to board, which is included in the action guidance information for a scheduled time, the flight status indicating that the flight is on time, the boarding gate that user U should proceed to, and the latest time to proceed to the boarding gate. By displaying the guidance screen for a scheduled time, CPU 302 can guide user U on the actions that user U should take if the flight that user U is scheduled to board is on time.

Figure 21 shows an example of a scheduled time guidance screen G40 displayed on the display 310. As shown, the scheduled time guidance screen G40 includes a details area G42 that displays details of the flight that user U is scheduled to board and action instructions, and a map area G44 that displays a map of the airport A premises.

The CPU 302 can display, in the details area G42, the latest information G4202 about the flight that user U is scheduled to board, using the latest information about the flight that user U is scheduled to board, which is included in the action guidance information for the scheduled time. The CPU 302 can also display, in the details area G42, an operational status G4204 indicating that the flight that user U is scheduled to board is on time, using the operational status included in the action guidance information for the scheduled time. The CPU 302 can also display, in the details area G42, an action guidance G4206 indicating the boarding gate that user U should proceed to and the latest time by which they should proceed to the boarding gate, using the boarding gate and the latest time by which they should proceed to the boarding gate, which are included in the action guidance information for the scheduled time. In this case, the CPU 302 can also visually display the remaining time until the latest time, using, for example, a progress bar whose length changes depending on the time remaining until the latest time.

The CPU 302 can also display in the map area G44 a current location icon G4402 indicating the location of the signage terminal 30, which is the current location of the user U. The CPU 302 can also display in the map area G44 a location icon G4404 indicating the location of the boarding gate to which the user U should proceed. Furthermore, the CPU 302 can display in the map area G44 a route line G4406 indicating the route from the current location of the user U to the boarding gate to which the user U should proceed. The CPU 302 can also display the required time and distance of the route indicated by the route line G4406 in the detail area G42 or the map area G44.

Furthermore, when CPU 302 receives action guidance information for delays, it causes display 310 to display a guidance screen for delays based on the received action guidance information for delays. In this case, CPU 302 causes display 310 to display a guidance screen for delays that includes the content of the information contained in the action guidance information for delays. The guidance screen for delays includes the latest information on the flight that user U is scheduled to board, which is included in the action guidance information for delays, the operational status indicating that the flight is delayed, delay information, the boarding gate that user U should proceed to, the latest time to proceed to the boarding gate, etc. By displaying the guidance screen for delays, CPU 302 can guide user U on what actions to take if the flight that user U is scheduled to board is delayed.

Figure 22 shows an example of a guidance screen G50 for use in the event of a delay that is displayed on the display 310. As shown, the guidance screen G50 for use in the event of a delay includes a details area G52 that displays details of the flight that user U is scheduled to board and action instructions, and a map area G54 that displays a map of the airport A premises.

The CPU 302 can display, in the details area G52, the latest information G5202 about the flight user U is scheduled to board, using the latest information about the flight user U is scheduled to board, which is included in the action guidance information for delays. The CPU 302 can also display, in the details area G52, an operational status G5204 indicating that the flight user U is scheduled to board is delayed, using the operational status included in the action guidance information for delays. The CPU 302 can highlight the operational status G5204 during delays by changing the presentation method, such as color, font, size, or shape, from the operational status G4204 at the scheduled time. The CPU 302 can also display the delay time by using the delay information in the operational status G5204. The CPU 302 can also display the waiting time until boarding based on the delay time in the operational status G5204. The CPU 302 can display the waiting time that matches the delay time, or can display the waiting time by adding a margin to the delay time. Furthermore, the CPU 302 can display in the detailed area G52 an action guide G5206 indicating the boarding gate to which the user U should proceed and the final time by which the user U should proceed to the boarding gate, which are included in the action guide information for when the user U is delayed. In this case, the CPU 302 can also visually display the remaining time until the final time using, for example, a progress bar whose length changes depending on the time remaining until the final time.

The CPU 302 can also display in the map area G54 a current location icon G5402 indicating the location of the signage terminal 30, which is the current location of the user U. The CPU 302 can also display in the map area G54 a location icon G5404 indicating the location of the boarding gate to which the user U should proceed. Furthermore, the CPU 302 can display in the map area G54 a route line G5406 indicating the route from the current location of the user U to the boarding gate to which the user U should proceed. The CPU 302 can also display the required time and distance of the route indicated by the route line G5406 in the detail area G52 or the map area G54.

The CPU 302 can display information about facilities such as lounges where user U can spend their waiting time before boarding on the delay guidance screen G50, thereby providing guidance about such facilities. In this case, in addition to the guidance shown in FIG. 22, the CPU 302 can display one or more detailed guidance G5208 about facilities such as lounges where user U can spend their waiting time in the details area G52, as shown in FIG. 23. As in the first embodiment, the CPU 302 can display detailed guidance G5208 about facilities available to user U depending on user U's status, etc. The contents of the meals, drinks, facilities, etc. available at the facility may differ depending on user U's status. In this case, a user U with a higher status will have more meals, drinks, facilities, etc. displayed in the detailed guidance G5208, and a user with a lower status will have fewer meals, drinks, facilities, etc. displayed in the detailed guidance G5208. In addition, for a user U whose scheduled flight has been identified as being delayed through facial information matching, the CPU 302 can display detailed information G5208 about the facility, such as a designated lounge, stating that the user U can use the facility regardless of their status.

As in the first embodiment, the CPU 302 can display in the detailed guidance G5208 the time required to travel from user U's current location to the facility, and the time required from the facility to user U's boarding gate. Similarly, in the detailed guidance G5208, the CPU 302 can display the time or duration that user U can stay at the facility based on the delay time. Similarly, in the detailed guidance G5208 for the facility, the CPU 302 can display the number of required points, which is the number of points required to use the facility, and availability conditions such as the status. Furthermore, in the map area G54, the CPU 302 can display a route line G5408 that indicates the route from user U's current location to the facility to which the detailed guidance G5208 refers. The CPU 302 can also display the required time and distance of the route indicated by the route line G5408 in the detailed area G52 or the map area G54. In addition, the CPU 302 can also display information about facilities such as lounges where user U will spend time waiting until boarding on the scheduled time guidance screen G40, and guide the user U to such facilities.

Furthermore, when CPU 302 receives action guidance information for when a flight is canceled, it displays a guidance screen for when a flight is canceled on display 310 based on the received action guidance information for when a flight is canceled. In this case, CPU 302 displays a guidance screen for when a flight is canceled on display 310, including the content of the information contained in the action guidance information for when a flight is canceled. The guidance screen for when a flight is canceled includes content such as the latest information on the flight that user U is scheduled to board, the operational status indicating that the flight has been canceled, and alternative information, which are included in the action guidance information for when a flight is canceled. Furthermore, the guidance screen for when a flight is canceled includes content such as the location to collect baggage that has been checked in during the baggage check-in procedure for the canceled flight and information regarding fare refunds for the canceled flight. By displaying the guidance screen for when a flight is canceled, CPU 302 can guide user U on what actions to take if the flight that user U is scheduled to board is canceled.

Figure 24 shows an example of a guidance screen G60 for use in the event of a flight cancellation that is displayed on the display 310. As shown, the guidance screen G60 for use in the event of a flight cancellation includes a details area G62 that displays details of the flight that user U is scheduled to board and action instructions, and a map area G64 that displays a map of the airport A premises.

The CPU 302 can display, in the details area G62, the latest information G6202 about the flight that user U is scheduled to board, using the latest information about the flight that user U is scheduled to board, which is included in the action guidance information for when a flight is canceled. The CPU 302 can also display, in the details area G62, an operational status G6204 indicating that the flight that user U is scheduled to board has been canceled, using the operational status included in the action guidance information for when a flight is canceled. The CPU 302 can further emphasize the operational status G6204 in the event of a cancellation by changing the representation method, such as color, font, size, or shape, from the operational statuses G4204 and G5204 for on-time and delayed flights. The CPU 302 can also display, in the details area G6206, an action guide G6206 indicating that an alternative flight (replacement flight) can be booked or a fare refund can be obtained.

The CPU 302 can display location guidance G6208, which identifies the baggage claim area where baggage can be collected, using the action guidance G6206 and the baggage collection location that is included in the action guidance information for flight cancellations, and is responsible for the baggage collection location that is included in the action guidance information for flight cancellations. The CPU 302 can also display location guidance G6210, which identifies a counter, using the action guidance G6206 and the information about the location to reserve an alternative flight and the refund of fares for the canceled flight, and is responsible for the refund of fares for the canceled flight. The counter identified by the location guidance G6210 can handle procedures such as reserving an alternative flight and refunding fares for the canceled flight.

In addition, the CPU 302 can display a touch-inputable button G6212 in the details area G62, which accepts input of a desire to display information about an alternative flight. The user U can touch the button G6212 to input a desire to display information about the alternative flight into the signage terminal 30. The CPU 302 can also display information about the alternative flight in the details area G62.

The CPU 302 can also display in the map area G64 a current location icon G6402 indicating the location of the signage terminal 30, which is the current location of the user U. The CPU 302 can also display in the map area G64 a location icon G6404 indicating the location of the baggage claim area specified by the location guide G6208. The CPU 302 can also display in the map area G64 a location icon G6406 indicating the location of the counter specified by the location guide G6210. The CPU 302 can also display in the map area G64 a route line G6408 indicating the route from the current location of the user U to the baggage claim area and counter.

When the user U touches the button G6212 displayed in the details area G62, the CPU 302 can use the alternative information to display information about one or more alternative flights on the display 310. Note that the CPU 302 can also display information about alternative flights on the guidance screen G60 without displaying the button G6212.

Figure 25 shows an example of an alternative flight information screen G70 displayed on the display 310. As shown, the information screen G70 includes an alternative flight display area G72 that displays information about the alternative flight. The information screen G70 also includes a desired conditions input area G74 for user U to input desired conditions regarding the alternative flight, and an accommodation display area G76 that displays information about accommodation facilities for user U who is changing to a flight at a later date.

The CPU 302 can use the alternative information to display information about one or more alternative flights in the alternative flight display area G72. The CPU 302 can display, as information about the alternative flight, the departure date, departure time, arrival time, etc., including whether the flight is the same day or tomorrow or later.

The CPU 302 can also accept user U's input of desired conditions regarding the alternative flight. In this case, the CPU 302 can selectably display condition specification fields G7402, G7404, G7406, and G7408 in the desired condition input area G74, which allow the user to specify and input various desired conditions. The condition specification field G7402, for example, accepts a desired arrival time as early as possible. The condition specification field G7404, for example, accepts a desired arrival time that excludes nighttime arrivals. The condition specification field G7406, for example, accepts a desired time zone for the desired departure time by input or selection. The condition specification field G7408, for example, accepts a desired time zone for the desired arrival time by input or selection. User U can input desired conditions regarding the alternative flight into the signage terminal 30 by appropriately selecting the condition specification fields G7402, G7404, G7406, and G7408. This allows user U to easily find an alternative flight that meets his or her preferences.

The CPU 302 can also accept input of multiple desired conditions as user U's desired conditions regarding the alternative flight. In this case, the CPU 302 can accept input of multiple desired conditions so that the user U can set priorities for the multiple desired conditions. When multiple desired conditions are input along with priorities, the CPU 102 can display information about alternative flights that match the desired conditions with higher priorities on the guidance screen with higher priority.

As shown in FIG. 19, when the CPU 302 displays a guidance screen for flight cancellations in step S426, if user U does not input desired conditions for an alternative flight (step S428, NO), the CPU 302 terminates processing. The CPU 302 also terminates processing in the same manner after displaying a guidance screen for on-time or delayed flights in step S426.

On the other hand, when user U inputs desired conditions regarding an alternative flight (step S428, YES), the CPU 302 functions as a transmitting unit and transmits desired condition information indicating the input desired conditions to the management server 10 via the network NW (step S430).

When the CPU 102 of the management server 10 receives the desired condition information from the signage terminal 30, it functions as an acquisition unit and acquires alternative information regarding one or more alternative flights that match the desired conditions indicated in the received desired condition information (step S432). The CPU 102 can acquire alternative information that matches the desired conditions by referring to the flight DB 106b. The CPU 102 can also acquire alternative information that matches the desired conditions from the airline server. If the alternative information includes information regarding an alternative flight at a later date, the CPU 102 can acquire accommodation information regarding accommodation facilities available for user U boarding the later flight by referring to the facility DB 106e, an accommodation facility DB (not shown), etc.

Next, the CPU 102 functions as a transmitting unit and transmits alternative information that meets the desired conditions to the signage terminal 30 via the network NW (step S434). In addition, if the CPU 102 has acquired accommodation information, it can transmit the accommodation information to the signage terminal 30 along with the alternative information.

When the CPU 302 of the signage terminal 30 receives alternative information that matches the desired conditions from the management server 10, it uses the received alternative information to display guidance on the display 310 that includes information about the alternative flight that matches the desired conditions (step S436). Furthermore, if the CPU 302 receives accommodation information along with the alternative information, it displays guidance on the display 310 that includes information about the accommodation facility indicated in the accommodation facility information. Since the user U is provided with information about not only the alternative flight but also the accommodation facility, he or she can rest assured that he or she can use a flight at a later date as an alternative flight.

In the case of the guidance screen G70 shown in FIG. 25, the CPU 302 can display information about alternative flights that meet the desired conditions in the alternative flight display area G72. The CPU 302 can also display information about the accommodation facilities indicated in the accommodation facility information in the accommodation facility display area G76.

Instead of executing steps S430 to S434, the signage terminal 30 itself can acquire alternative information that meets the desired conditions. In this case, the CPU 302 of the signage terminal 30 can narrow down the alternative information included in the action guidance information for flight cancellations received from the management server 10 using the desired conditions, and acquire alternative information that meets the desired conditions.

In addition, in the information processing system 1, biometric information such as facial information registered for user U during the check-in procedure for the canceled flight can continue to be used in the check-in procedure for the alternative flight and other procedures related to the alternative flight. In this case, the CPU 302 of the signage terminal 30 can display on the display 310, on the guidance screen G70 or the like, operation elements such as a button or check box that allow user U to select whether to continue using the check-in procedure using biometric information. For example, the CPU 302 can display a touch-inputable button G78 on the guidance screen G70 as an operation element for selecting whether to continue using the check-in procedure using biometric information. By operating the operation element, user U can select to continue using biometric information in the check-in procedure and other procedures related to the alternative flight. When user U operates the operation element, such as checking a checkbox or touching a button, biometric information continues to be used in the procedures related to the alternative flight. On the other hand, if the operation element is not operated, user U's biometric information is re-acquired and registered during the check-in procedure for the alternative flight, for example by capturing a facial image of user U.

In this way, the CPU 302 can display a guidance screen for on-time, delay, or cancellation on the display 310 for the user U based on the action guidance information for on-time, delay, or cancellation. The CPU 302 can also print all or part of the information displayed on the guidance screen on the printer 312 and provide the printed copy to the user U. The CPU 302 can also display a readable code symbol, such as a QR code (registered trademark), indicating all or part of the information displayed on the guidance screen on the display 310. The code symbol may indicate the URL of a webpage that displays all or part of the information displayed on the guidance screen. The user U can, for example, read the code symbol using the camera 412 of the mobile terminal 40 and display all or part of the information displayed on the guidance screen on the display 410 of the mobile terminal 40 to confirm it. The CPU 302 can also output information displayed on the guidance screen that can be output as audio from an audio output unit, such as a speaker (not shown).

In addition, when displaying a guidance screen for scheduled times, delays, or cancellations, the CPU 302 can guide a user U of a specific status to facilities such as lounges that are available to the user U as waiting areas, in the same manner as in the first embodiment.

Furthermore, if a flight scheduled for user U is canceled and user U wishes to rebook to a later flight, CPU 302 can cause printer 312 to print a ticket such as an accommodation voucher that allows for accommodation at an accommodation facility, and provide the ticket to user U. CPU 302 can also cause display 310 to readably display a code symbol such as a QR code (registered trademark) indicating an electronic ticket that functions as a ticket such as an accommodation voucher. The code symbol may indicate the URL of a web page that displays the electronic ticket. User U can, for example, read the code symbol using camera 412 of mobile terminal 40, display the electronic ticket on display 410 of mobile terminal 40, and use it as a ticket.

In addition, user U can set up his/her mobile terminal 40 to be able to communicate with the management server 10 via the network NW using an application program or the like. In this case, the CPU 102 of the management server 10 can transmit action guidance information similar to the action guidance information transmitted to the signage terminal 30 to the mobile terminal 40 via the network NW. When the CPU 402 of the mobile terminal 40 receives the action guidance information from the management server 10, it can display a guidance screen for user U on the display 410 based on the action guidance information, similar to the signage terminal 30. In this case, user U can take appropriate action while checking the guidance screen on the mobile terminal 40 as needed.

In addition, user U can register his/her communication destination, such as an email address, in the database of management server 10. In this case, CPU 102 of management server 10 can send a guidance message, such as an email, containing content similar to the action guidance information sent to signage terminal 30 to the communication destination, such as email address, of user U. In this case, user U can take appropriate action while checking the guidance message on his/her mobile terminal 40 as needed.

In addition, after providing user U with information about the flight he or she is scheduled to board as described above, the information processing system 1 can provide him or her with information about facilities or services available to user U, as in the first embodiment.

On the other hand, as shown in FIG. 19, when the CPU 302 receives discrepancy information from the management server 10 (step S424, NO), it causes, for example, the display 310 to display a notification urging user U to check in (step S438). As a notification urging the check-in procedure, the CPU 302 can cause the display 310 to display a notification including a map showing locations where check-in procedures can be performed, such as the check-in terminal 20 or check-in counter. In this case, the CPU 302 can also cause, for example, general usage instructions, advertisements, etc. regarding Airport A to be displayed to user U on the display 310. The CPU 302 can also output these notifications, usage instructions, advertisements, etc. as audio from an audio output unit such as a speaker (not shown).

In this way, the information processing system 1 according to this embodiment guides the user U on the actions that he or she should take on the signage terminal 30 according to the operational status of the flight that the user U is scheduled to board. This allows the user U to take appropriate actions according to the operational status that has changed, even if the operational status of the flight that the user U is scheduled to board changes, such as a delay or cancellation.

As described above, according to this embodiment, even if there is a change in the operational status of the flight that user U is scheduled to board, such as a delay or cancellation, user U can be accurately guided on the actions he or she should take.

Other Embodiments
According to yet another embodiment, the information processing device described in the above embodiment can also be configured as shown in Fig. 26. Fig. 26 is a block diagram showing the configuration of an information processing device according to another embodiment.

As shown in FIG. 26, an information processing device 1000 according to another embodiment has a registration unit 1002 and a generation unit 1004. The registration unit 1002 registers boarding information regarding a user who is scheduled to board a vehicle, which is acquired through boarding procedures, and the user's biometric information acquired during boarding procedures, in association with each other. The generation unit 1004 generates guidance information on the information processing terminal regarding actions that the user should take, depending on the status of the vehicle the user is scheduled to board. The user is a user identified by comparing target biometric information, which is biometric information acquired by the information processing terminal for a single user, with registered biometric information, which is biometric information registered by the registration unit.

In another embodiment, guidance information regarding actions that the user should take is generated on the information processing terminal according to the status of the vehicle that the user is planning to board. Therefore, according to another embodiment, the user can be accurately guided on actions that the user should take even if there is a change in the status of the vehicle that the user is planning to board.

[Modified embodiment]
The present invention is not limited to the above-described embodiment, and various modifications are possible.

For example, in the above embodiment, the biometric information acquisition device 214, 314, 512 captures and acquires a facial image as biometric information of user U, but this is not limited to this. The biometric information acquisition device 214 of the check-in terminal 20 may acquire, in addition to a facial image, a fingerprint image, an iris image, a finger vein image, a palm print image, a palm vein image, etc. as biometric information to be registered as registered biometric information in the user DB 106a. Furthermore, the biometric information acquisition device 314 of the signage terminal 30 may acquire, in addition to a facial image, a fingerprint image, an iris image, a finger vein image, a palm print image, a palm vein image, etc. as target biometric information in accordance with the registered biometric information. Furthermore, the biometric information acquisition device 512 of the facility terminal 50 may acquire, in addition to a facial image, a fingerprint image, an iris image, a finger vein image, a palm print image, a palm vein image, etc. as target biometric information in accordance with the registered biometric information. Furthermore, the biometric information does not have to be an image of a living body, but may be a feature extracted from an image of a living body.

Furthermore, the management server 10 according to the above embodiment can be configured as a system consisting of one or more devices. Further, the check-in terminal 20 according to the above embodiment can be configured as a system consisting of one or more devices. Further, the signage terminal 30 according to the above embodiment can be configured as a system consisting of one or more devices. Further, the facility terminal 50 according to the above embodiment can be configured as a system consisting of one or more devices.

Furthermore, the scope of each embodiment also includes a processing method in which a program that operates the configuration of each embodiment to realize the functions of the above-mentioned embodiments is recorded on a recording medium, the program recorded on the recording medium is read as code, and the program is executed on a computer. In other words, computer-readable recording media are also included in the scope of each embodiment. Furthermore, each embodiment includes not only a recording medium on which the above-mentioned computer program is recorded, but also the computer program itself.

Examples of such recording media include floppy disks, hard disks, optical disks, magneto-optical disks, CD-ROMs (Compact Disc-Read Only Memory), magnetic tape, non-volatile memory cards, and ROMs. Furthermore, the scope of each embodiment includes not only programs recorded on the recording media that execute processing by themselves, but also programs that execute processing by running on an operating system (OS) in conjunction with other software and expansion board functions.

Some or all of the above embodiments may also be described as, but are not limited to, the following notes:

(Appendix 1)
a registration unit that registers boarding information regarding a user who is scheduled to board a vehicle, which information is acquired through boarding procedures, and biometric information of the user, which information is acquired during the boarding procedures, in association with each other;
an information processing device having a generation unit that generates guidance information on the information processing terminal regarding actions that the user should take, in accordance with the status of the vehicle in which the user, identified by comparing target biometric information, which is biometric information acquired by an information processing terminal for one of the users, with registered biometric information, which is the biometric information registered by the registration unit, is scheduled to board.

(Appendix 2)
2. The information processing device according to claim 1, wherein the generating unit generates the guidance information according to the latest situation.

(Appendix 3)
3. The information processing device according to claim 1, wherein the generation unit identifies the situation based on the boarding information.

(Appendix 4)
4. The information processing device according to claim 1, further comprising: a control unit that transmits the guidance information to the information processing terminal and causes the information processing terminal to execute a display according to the guidance information.

(Appendix 5)
5. The information processing device according to claim 4, wherein the control unit, when the status indicates a delay, causes the information processing terminal to display a delay time for the vehicle or a waiting time for the user.

(Appendix 6)
5. The information processing device according to claim 4, wherein the control unit causes the information processing terminal to display information regarding an alternative flight for the vehicle that the user is scheduled to board when the status indicates a cancellation.

(Appendix 7)
7. The information processing device according to claim 6, wherein the control unit causes the information processing terminal to display information about the alternative flight that meets the user's desired conditions.

(Appendix 8)
The information processing device according to claim 6 or 7, wherein the control unit causes the information processing terminal to display information regarding accommodation facilities where the user can stay if the alternative flight is a flight at a later date.

(Appendix 9)
9. The information processing device according to any one of appendices 6 to 8, wherein the control unit causes the information processing terminal to display a map showing the location of the reservation location for the alternative flight or the location where baggage is collected.

(Appendix 10)
10. The information processing device according to any one of appendices 4 to 9, wherein the control unit causes the information processing terminal to display the latest information about the vehicle.

(Appendix 11)
11. The information processing device according to any one of Supplementary Notes 1 to 10, wherein the biometric information is face information.

(Appendix 12)
registering boarding information regarding the user who is scheduled to board a vehicle, which is acquired through boarding procedures, and biometric information of the user, which is acquired during the boarding procedures, in association with each other;
An information processing method that generates guidance information regarding actions that a user should take on the information processing terminal, based on the status of the vehicle in which the user, identified by comparing target biometric information, which is biometric information acquired by an information processing terminal for one of the users, is scheduled to board, and is registered biometric information, which is the biometric information registered by the registration unit.

(Appendix 13)
On the computer,
registering boarding information regarding the user who is scheduled to board a vehicle, which is acquired through boarding procedures, and biometric information of the user, which is acquired during the boarding procedures, in association with each other;
A recording medium having recorded thereon a program for causing the information processing terminal to generate guidance information regarding actions that the user should take, in accordance with the status of the vehicle that the user, identified by comparing target biometric information, which is biometric information acquired by an information processing terminal for one of the users, is scheduled to board, and which is biometric information registered by the registration unit.

The present invention has been described above with reference to embodiments, but the present invention is not limited to the above embodiments. Various modifications can be made to the configuration and details of the present invention that are understandable to those skilled in the art and are within the scope of the present invention.

1... Information processing system 10... Management server 20... Check-in terminal 30... Signage terminal 40... Mobile terminal 50... Facility terminal NW... Network

Claims (13)

a registration unit that registers boarding information regarding a user who is scheduled to board a vehicle, which information is acquired through boarding procedures, and biometric information of the user, which information is acquired during the boarding procedures, in association with each other;
an information processing device having a generation unit that acquires from a database the status of the vehicle that the user, identified by comparing target biometric information, which is biometric information acquired by an information processing terminal for one of the users, with registered biometric information, which is the biometric information registered by the registration unit, is scheduled to board, and generates guidance information on the information processing terminal regarding actions that the user should take according to the status . The information processing device described in claim 1, wherein the generation unit generates the guidance information according to the latest situation. The information processing device according to claim 1 , wherein the generation unit identifies the vehicle based on the boarding information and identifies the status regarding the operation of the vehicle from the database . The information processing device according to claim 1 , further comprising a control unit for transmitting the guidance information to the information processing terminal. The information processing device according to claim 4 , wherein the control unit transmits to the information processing terminal a delay time by which the vehicle will be delayed when the situation indicates a delay. The information processing device according to claim 4 , wherein the control unit transmits, when the status indicates a cancellation, information regarding an alternative flight for the vehicle that the user is scheduled to board to the information processing terminal. The information processing device according to claim 6 , wherein the control unit transmits information about the alternative flight that meets the user's desired conditions to the information processing terminal. The information processing device according to claim 6 or 7, wherein the control unit transmits to the information processing terminal information about accommodation facilities where the user can stay if the alternative flight is a flight at a later date. The information processing device according to claim 6 , wherein the control unit transmits the reservation location of the alternative flight or the baggage collection location to the information processing terminal. The information processing device according to claim 4 , wherein the control unit transmits the latest information about the vehicle to the information processing terminal. An information processing device according to any one of claims 1 to 10, wherein the biometric information is facial information. The computer registers boarding information regarding the user who is scheduled to board the vehicle, which is acquired through the boarding procedure, and the biometric information of the user acquired during the boarding procedure, in association with each other;
An information processing method in which the computer obtains from a database the status of the vehicle on which the identified user is scheduled to board by comparing target biometric information, which is biometric information obtained by an information processing terminal for one of the users, with registered biometric information, which is the registered biometric information, and generates guidance information on the information processing terminal regarding the actions the user should take based on the status. On the computer,
registering boarding information regarding the user who is scheduled to board a vehicle, which is acquired through boarding procedures, and biometric information of the user, which is acquired during the boarding procedures, in association with each other;
A program that executes the following: obtains from a database the status of the vehicle that the user, identified by comparing target biometric information, which is biometric information obtained by an information processing terminal for one of the users , with registered biometric information, which is the registered biometric information, and generates guidance information on the actions that the user should take, which is to be guided on the information processing terminal, according to the status .