JP7729772B2 - Behavior management device, behavior management method, and program - Google Patents

Description

The present invention relates to a behavior management device that supports monitoring the behavior of delivery personnel.

Currently, a service known as "delivery," in which delivery staff deliver items such as food and drink sold by stores by bicycle or motorcycle, is becoming popular (see, for example, Non-Patent Document 1).

On the other hand, in order to deliver goods quickly, delivery personnel may face problems such as poor road manners, violations of traffic rules, or traffic accidents.

“[Uber Eats] A comprehensive delivery and home delivery site | Takeout from nearby restaurants (ubereats.com)”, [online], [searched December 1, 2021], Internet [URL: https://www.ubereats.com/jp?utm_source=yahoo-jp&utm_medium=utm_medium&utm_campaign=CM2046189-search-brand-yahoo -jp-brand_85_-99_JP-National_e_all_acq_cpa_ja-JP_Generics_Exact&adgroup_name=Generics_Core_deliver y_acq_Exact&utm_term=%E5%87%BA%E5%89%8D+%E3%82%A6%E3%83%BC%E3%83%90%E3%83%BC%E3%82%A4%E3%83%BC%E3%8 3%84&kw=%E5%87%BA%E5%89%8D+%E3%82%A6%E3%83%BC%E3%83%90%E3%83%BC%E3%82%A4%E3%83%BC%E3%83%84&campaig n_id=71700000069117095&cid=71700000069117095&adgroup_id=58700006138030873&adg_id=58700006138030873& kw_id=p55467507243&kwid=p55467507243&ad_id=498151501892&ext_id=&dev=c&match=e&yclid=YSS.1001127986. EAIaIQobChMI-_yJoOzB9AIVC62WCh1oEg1wEAAYASAAEgLzGvD_BwE&gclid=CImu-6HswfQCFYsuvAodAwIDDQ&gclsrc=ds]

However, with conventional technology, it has not been easy to support monitoring of delivery personnel's behavior. In particular, it has not been easy to support monitoring of inappropriate behavior, such as poor road manners, traffic violations, or traffic accidents, among delivery personnel.

The behavior management device of this first invention is a behavior management device that includes a delivery person information receiving unit that receives, from a delivery person terminal, delivery person information having delivery person location information, which is location information associated with a delivery person identifier that identifies a delivery person delivering an item; a user information receiving unit that receives, from the user terminal, user information having behavior information corresponding to the delivery person's behavior and user location information; a delivery person determination unit that determines delivery person location information that satisfies a short distance condition for the user location information included in the user information received by the user information receiving unit; and a behavior information output unit that outputs the behavior information received by the user information receiving unit in association with a delivery person identifier that corresponds to the delivery person location information determined by the delivery person determination unit.

This configuration allows the user to cooperate in assisting in monitoring the actions of delivery personnel.
behavior management

In addition, the behavior management device of the third invention, compared to the second invention, further includes a delivery person information storage unit that associates the delivery person information received by the delivery person information receiving unit with time information and stores the information in a delivery person information storage unit that stores one or more pieces of delivery person information, and the delivery person determination unit is time information that also satisfies a near-time condition for the time information corresponding to the user information received by the user information receiving unit, and determines delivery person location information corresponding to the time information in the delivery person information storage unit.

This configuration allows users to cooperate and help monitor delivery personnel's behavior.

The behavior management device of the fourth invention is a behavior management device according to any one of the first to third inventions, further comprising: a user information storage unit that stores the user information received by the user information receiving unit in a user information storage unit that stores one or more pieces of user information, in association with time information; a statistical processing unit that performs statistical processing on the user information stored in the user information storage unit and obtains the processing results; and a result output unit that outputs the processing results.

This configuration makes it possible to obtain statistical processing results regarding delivery personnel behavior.

Furthermore, the behavior management device of the fifth invention is a behavior management device according to any one of the first to fourth inventions, in which the behavior information output unit stores a delivery person identifier corresponding to the delivery person location information determined by the delivery person determination unit, in association with the behavior information contained in the user information.

This configuration allows users to cooperate and help monitor delivery personnel's behavior.

Furthermore, the behavior management device of the sixth invention is a behavior management device according to any one of the first to fifth inventions, in which the behavior information includes a still image of the delivery person or a video of the delivery person.

This configuration can help monitor the behavior of delivery personnel based on images sent by users.

Furthermore, the behavior management device of the seventh invention, compared to the sixth invention, further includes a judgment unit that analyzes still images or videos included in the behavior information and determines whether the behavior corresponding to the behavior information is inappropriate behavior, and the behavior information output unit outputs the judgment result of the judgment unit, or outputs only the behavior information that the judgment unit has determined to be inappropriate behavior.

This configuration makes it possible to determine whether an image is appropriate.

The behavior management device of the present invention can assist in monitoring delivery personnel's behavior with the user's cooperation.

Conceptual diagram of behavior management system A in embodiment 1 Block diagram of the behavior management system A A flowchart illustrating an example of the operation of the behavior management device 1. A flowchart illustrating an example of the delivery person selection process A flowchart illustrating an example of the operation of the user terminal 3 A diagram showing the delivery person management table A diagram showing the delivery person information management table FIG. 10 shows the user information management table. FIG. 10 shows an example of a screen of the user terminal 3. FIG. 10 shows an example of output from the administrator terminal 4, etc. FIG. 10 shows an example of a screen of the user terminal 3. FIG. 10 shows an example of a screen of the user terminal 3. Overview of the computer system Block diagram of the computer system

Embodiments of behavior management devices and the like will be described below with reference to the drawings. Note that components with the same reference numerals in the embodiments perform similar operations, and therefore may not be described again.

(Embodiment 1)
In this embodiment, a behavior management system is described that includes a behavior management device that determines the delivery person corresponding to the behavior information transmitted from a user terminal and corresponding to the delivery person's behavior using location information. The behavior information is preferably a still image or video captured by the user. The delivery person is a person who delivers goods. The goods may be, for example, food sold in a store, but the contents and type of the goods are not important.

In this embodiment, we also describe a behavior management system that includes a behavior management device that determines the delivery person corresponding to the behavior information using time information from the behavior information.

In this embodiment, we will also describe a behavior management system equipped with a behavior management device that performs statistical processing on accumulated behavior information.

Furthermore, in this embodiment, we will describe a behavior management system that includes a behavior management device that determines whether behavior corresponding to behavior information is inappropriate behavior.

In this embodiment, information A being associated with information B means that information B can be obtained from information A, or information A can be obtained from information B, and the method of association is not important. Information A and information B may be linked, may exist in the same buffer, information A may be included in information B, or information B may be included in information A, etc.

Figure 1 is a conceptual diagram of a behavior management system A in this embodiment. The behavior management system A includes a behavior management device 1, one or more delivery person terminals 2, one or more user terminals 3, and one or more administrator terminals 4.

The behavior management device 1 is a device for matching behavior information sent from the user terminal 3 with delivery personnel. In this case, the behavior management device 1 is a so-called server. The behavior management device 1 is, for example, a cloud server, an ASP server, etc.

The delivery person terminal 2 is a terminal used by the delivery person who delivers the item. The user terminal 3 is a terminal used by the user who sends the behavioral information described below. The administrator terminal 4 is a terminal used by the administrator. The delivery person terminal 2, user terminal 3, and administrator terminal 4 may be, for example, a smartphone, tablet terminal, or PC, but the type is not important.

Figure 2 is a block diagram of behavior management system A in this embodiment.

The behavior management device 1 includes a storage unit 11, a receiving unit 12, a processing unit 13, and an output unit 14. The storage unit 11 includes a delivery person information storage unit 111 and a user information storage unit 112. The receiving unit 12 includes a delivery person information receiving unit 121 and a user information receiving unit 122. The processing unit 13 includes a delivery person information storage unit 131, a user information storage unit 132, a delivery person selection unit 133, a statistical processing unit 134, and a judgment unit 135. The output unit 14 includes a behavior information output unit 141 and a result output unit 142.

The user terminal 3 includes a user storage unit 31, a user reception unit 32, a user processing unit 33, a user transmission unit 34, a user reception unit 35, and a user output unit 36.

The storage unit 11 provided in the behavior management device 1 stores various types of information. This information includes, for example, delivery person information (described below), user information (described below), a learning device, one or more administrator notification destination information, and one or more delivery person management information.

The learner is a learner that the judgment unit 135 uses to determine whether the behavior corresponding to the behavior information is inappropriate. The learner is information constructed through machine learning learning processing using two or more pieces of training data. Training data is, for example, a pair of a still image and judgment information. The judgment information is information indicating whether the behavior is inappropriate or not. Training data is either a positive example or a negative example. A positive example, for example, has a still image of problematic behavior and judgment information of "1". A negative example, for example, has a still image of non-problematic behavior and judgment information of "0". It goes without saying that the judgment information of "1" or "0" can also be other values. Training data is, for example, a pair of a character string and judgment information. Training data is, for example, a pair of one or more terms and judgment information. A character string has one or more terms. Examples of terms are "speeding," "running a red light," "danger," and "risky."

Furthermore, any machine learning algorithm is acceptable. Examples of machine learning include deep learning, random forests, decision trees, SVMs, etc.

The processing unit 13 of the behavior management device 1 may perform the above-mentioned machine learning learning process. However, the above-mentioned machine learning learning may also be performed by a learning device (not shown).

Administrator notification destination information is information that specifies the destination of notifications to the administrator. Examples of administrator notification destination information include an email address, an ID that specifies the destination, and a telephone number. An administrator is, for example, a person who manages delivery personnel. An administrator is, for example, a person who wants to monitor delivery personnel. An administrator is, for example, an operator of the behavior management device 1. Monitoring delivery personnel typically involves monitoring whether delivery personnel are engaging in inappropriate behavior. Examples of inappropriate behavior include violations of traffic rules, traffic accidents, and dangerous driving.

Delivery member management information is information about delivery members. Delivery member management information is information for managing delivery members. Delivery member management information includes a delivery member identifier. Delivery member management information preferably includes delivery member notification information. A delivery member identifier is information that identifies a delivery member. A delivery member identifier may be, for example, an ID, name, telephone number, or email address. Delivery member notification information is information that specifies the notification destination for the delivery member. Delivery member notification information may be, for example, an email address, an ID that specifies the notification destination, a telephone number, or the IP address of the delivery member terminal 2. Note that the delivery member identifier and the delivery member notification information may be the same information.

The delivery person information storage unit 111 stores one or more pieces of delivery person information. The delivery person information is information related to the movement of delivery people who deliver items. The delivery person information includes delivery person location information. The delivery person location information is information that identifies the location of the delivery person terminal 2. The location of the delivery person terminal 2 may be considered the location of the delivery person. The delivery person location information is, for example, (latitude, longitude) or (latitude, longitude, altitude), but other information that identifies a location may be used. The delivery person location information is associated with a delivery person identifier. The delivery person information may include a delivery person identifier. It is preferable that the delivery person location information is associated with delivery person time information. The delivery person time information is information that identifies the time corresponding to the delivery person location information. The delivery person time information is, for example, information indicating the time the delivery person location information was obtained, information indicating the time the delivery person location information was sent, or information indicating the time the delivery person location information was received. The delivery person information in the delivery person information storage unit 111 is usually information sent from the delivery person terminal 2.

The user information storage unit 112 stores one or more pieces of user information. The user information is information about the user's monitoring of the delivery person. The user information is typically information sent from the user terminal 3. The user information includes behavioral information and user location information. The behavioral information is information corresponding to the behavior of the delivery person. The behavioral information is preferably an image of the delivery person taken by the user. The image may be a still image or a video. The behavioral information may be a string of characters describing the behavior of the delivery person. The behavioral information may also be a behavioral identifier that identifies the behavior of the delivery person. Examples of behavioral identifiers include "bad traffic manners," "violation of traffic rules," and "traffic accident." The behavioral identifier is, for example, information associated with a selected object selected by the user. The selected object is an object displayed on the user terminal 3, such as a button or menu item. The user information is preferably associated with user time information. The user time information is information that identifies the time corresponding to the behavioral information. User time information is, for example, information indicating the time when behavioral information was acquired, information indicating the time when user information was transmitted, or information indicating the time when user information was received.

The receiving unit 12 receives various information and instructions. The various information and instructions include, for example, delivery person information, user information, and statistical processing instructions. The statistical processing instruction is an instruction to start statistical processing. The statistical processing instruction preferably includes search conditions that identify the behavioral information to be subjected to statistical processing. The search conditions include, for example, a time condition (e.g., "November 2021"). The search conditions include, for example, a delivery person condition. The delivery person condition is a condition for selecting a delivery person, and is, for example, one or more delivery person identifiers, a delivery person attribute value (e.g., "age 40 or older").

The delivery person information receiving unit 121 receives one or more pieces of delivery person information from the delivery person terminal 2. The delivery person information receiving unit 121 typically receives delivery person information corresponding to different times from one or more delivery person terminals 2. It is preferable for the delivery person information receiving unit 121 to receive delivery person information approximately periodically. Approximately periodically means that the intervals at which two or more pieces of delivery person information are received are approximately the same, although slight differences in intervals are acceptable.

The user information receiving unit 122 receives user information from one or more user terminals 3.

The processing unit 13 performs various types of processing. These types of processing are, for example, processing performed by the delivery person information storage unit 131, the user information storage unit 132, the delivery person selection unit 133, the statistical processing unit 134, and the judgment unit 135.

The delivery person information accumulation unit 131 associates the delivery person information received by the delivery person information receiving unit 121 with the delivery person time information and accumulates it in the delivery person information storage unit 111. It is preferable that the delivery person information include the delivery person time information.

If the delivery person information received by the delivery person information receiving unit 121 does not include delivery person time information, and the delivery person information receiving unit 121 receives delivery person information, the delivery person information accumulation unit 131 acquires time information, for example, from a clock (not shown), and stores the delivery person information received by the delivery person information receiving unit 121 in the delivery person information storage unit 111 in association with the time information. Here, the delivery person information accumulation unit 131 may also store delivery person information that includes time information in the delivery person information storage unit 111. Furthermore, this time information is delivery person time information.

The delivery person information accumulation unit 131 accumulates, for example, delivery person information received by the delivery person information receiving unit 121, including delivery person time information, in the delivery person information storage unit 111.

The user information accumulation unit 132 associates the user information received by the user information receiving unit 122 with user time information and accumulates it in the user information storage unit 112. It is preferable that the user information include user time information.

If the user information received by the user information receiving unit 122 does not include user time information, but the user information receiving unit 122 does receive user information, the user information accumulation unit 132 acquires time information, for example, from a clock (not shown), and associates the user information received by the user information receiving unit 122 with the time information and accumulates it in the user information storage unit 112. Here, the user information accumulation unit 132 may also accumulate user information that includes time information in the user information storage unit 112. Furthermore, this time information is user time information.

The user information accumulation unit 132 accumulates, for example, user information received by the user information receiving unit 122 and including user time information in the user information storage unit 112.

The delivery person determination unit 133 determines delivery person location information that satisfies a short distance condition for the user location information contained in the user information received by the user information receiving unit 122. The short distance condition is that the location specified by the user location information contained in the user information and the location specified by the delivery person location information are close enough to satisfy a predetermined condition. For example, the short distance condition is that the distance between the location specified by the delivery person location information and the location specified by the user location information is within a threshold value or is smaller than the threshold value. The threshold value is, for example, "20 meters" or "50 meters," but is not limited to this.

For example, when the user information receiving unit 122 receives user information, the delivery person determination unit 133 acquires one or more pieces of delivery person information received within a threshold time or closer to the threshold time from the time the user information was received, and determines, from the delivery person location information contained in the one or more pieces of delivery person information, delivery person location information that satisfies the short distance condition with respect to the user location information contained in the user information received by the user information receiving unit 122.

The delivery person determination unit 133 determines delivery person location information corresponding to time information that, for example, satisfies a close distance condition for the user location information contained in the user information received by the user information receiving unit 122 and also satisfies a close time condition for the time information corresponding to the user information received by the user information receiving unit 122. The close time condition is that the time indicated by the user time information corresponding to the user information and the time indicated by the delivery person time information corresponding to the delivery person location information are close enough to satisfy a predetermined condition. The close time condition is, for example, that the difference between the time indicated by the user time information corresponding to the user information and the time indicated by the delivery person time information corresponding to the delivery person location information is within or less than a threshold. The close time condition is typically "user time information > delivery person time information," "user time information - delivery person time information < threshold," or "user time information - delivery person time information <= threshold." The threshold is, for example, "3 minutes" or "5 minutes," but is not critical.

The statistical processing unit 134 performs statistical processing on the user information stored in the user information storage unit 112 and obtains the processing results. Note that the content of the statistical processing performed by the statistical processing unit 134 is not important.

The statistical processing unit 134 obtains processing results, such as the number of user information items by region, using, for example, delivery person location information.

The statistical processing unit 134 obtains processing results, which are the number of user information items by time period, for example, using time information corresponding to the user information.

The statistical processing unit 134 obtains a processing result, which is, for example, the number of user information items corresponding to the delivery person identifier of a specific delivery person.

The statistical processing unit 134 obtains a processing result, which is, for example, the number of user information items corresponding to two or more delivery person identifiers with attribute values of a specific delivery person (e.g., "male" and "under 20 years old").

The determination unit 135 uses the behavioral information to determine whether the behavior corresponding to the behavioral information is inappropriate.

Whether or not the determination unit 135 performs the determination process may be determined in advance. The conditions for the determination unit 135 to perform the determination process are not important. The determination unit 135 may perform the determination process on all received behavioral information. For example, the determination unit 135 may determine to perform the determination process if the received behavioral information satisfies a determination condition. The determination condition is, for example, that the data type of the behavioral information is a predetermined data type (e.g., a still image or a video).

The determination unit 135, for example, analyzes still images or videos included in the behavioral information and determines whether the behavior corresponding to the behavioral information is inappropriate.

The judgment unit 135 judges whether the behavior corresponding to the behavior information is inappropriate, for example, by machine learning prediction processing. That is, the judgment unit 135, for example, provides the learning device in the storage unit 11 and a still image or a still image from a video included in the behavior information to a module that performs machine learning prediction processing, and executes the module to obtain a judgment result as to whether the behavior corresponding to the behavior information is inappropriate. The judgment unit 135, for example, provides the learning device in the storage unit 11 and a character string included in the behavior information to a module that performs machine learning prediction processing, and executes the module to obtain a judgment result as to whether the behavior corresponding to the behavior information is inappropriate.

As mentioned above, any machine learning algorithm is acceptable. Examples of machine learning include deep learning, random forests, decision trees, SVMs, etc.

The output unit 14 outputs various types of information. The various types of information include, for example, behavioral information and processing results obtained by the statistical processing unit 134.

Here, output typically means storing data on a recording medium, but it can also mean sending data to the delivery person terminal 2 or the manager terminal 4, displaying data on a display, projecting data using a projector, printing data on a printer, outputting sound, sending data to other external devices, or handing over the processing results to other processing devices or other programs.

The behavior information output unit 141 outputs the behavior information received by the user information receiving unit 122 in association with a delivery person identifier corresponding to the delivery person location information determined by the delivery person determination unit 133. The behavior information output unit 141, for example, stores the behavior information associated with the delivery person identifier in the storage unit 11. The behavior information output unit 141, for example, stores a delivery person identifier corresponding to the delivery person location information determined by the delivery person determination unit 133 in association with the behavior information contained in the user information.

The behavioral information output unit 141 outputs, for example, the judgment result of the judgment unit 135. The behavioral information output unit 141 outputs, for example, only behavioral information that the judgment unit 135 judges to be inappropriate behavior.

The result output unit 142 outputs the processing results obtained by the statistical processing unit 134. For example, the result output unit 142 transmits the processing results obtained by the statistical processing unit 134 to the administrator terminal 4.

The delivery person terminal 2 acquires delivery person location information that identifies the location of the delivery person terminal 2. The delivery person terminal 2 acquires the delivery person location information using, for example, a built-in GPS receiver. However, the method by which the delivery person terminal 2 acquires the delivery person location information is not important. The delivery person terminal 2 then associates the delivery person information containing the delivery person location information with a delivery person identifier and transmits it to the behavior management device. It is preferable that the delivery person terminal 2 acquires time information from a clock (not shown) and transmits the delivery person location information and delivery person information containing the time information to the behavior management device. It is preferable that the time information be delivery person time information.

The delivery person terminal 2 typically acquires the stored delivery person identifier and transmits delivery person information containing the delivery person identifier and the acquired delivery person location information to the behavior management device.

The timing at which the delivery person terminal 2 sends the delivery person information does not matter. The delivery person terminal 2, for example, sends the delivery person information to the behavior management device continuously. The delivery person terminal 2, for example, sends the delivery person information to the behavior management device approximately periodically.

The delivery person terminal 2, for example, receives and outputs behavioral information. Such behavioral information is usually information that serves as evidence that the delivery person has engaged in inappropriate behavior.

The user storage unit 31 that constitutes the user terminal 3 stores various types of information. For example, this information may be a user identifier.

The user reception unit 32 receives various types of information and instructions. The various types of information and instructions are, for example, behavioral information. The user reception unit 32, for example, captures still images or videos that constitute the behavioral information. In such cases, the user reception unit 32 is equipped with a camera. The user reception unit 32 receives, for example, behavioral information that is input from a user.

Here, "reception" is a concept that includes taking pictures with a camera, receiving information entered from input devices such as a keyboard, mouse, or touch panel, receiving information transmitted via a wired or wireless communication line, and receiving information read from recording media such as optical disks, magnetic disks, and semiconductor memory.

Behavioral information can be input using any means, such as a camera, touch panel, keyboard, mouse, or menu screen.

The user processing unit 33 performs various types of processing. For example, various types of processing include converting instructions and information received by the user receiving unit 32 into instructions and information with a data structure to be transmitted. For example, various types of processing include converting information received by the user receiving unit 35 into information with a data structure to be output.

The user processing unit 33, for example, acquires user location information. In such a case, the user processing unit 33 has, for example, a GPS receiver. The user processing unit 33 then generates user information that includes, for example, the user location information and the behavioral information accepted by the user accepting unit 32. Note that the method by which the user processing unit 33 acquires the user location information is not important.

The user processing unit 33 acquires, for example, user location information. The user processing unit 33 also acquires, for example, time information from a clock (not shown). The user processing unit 33 then constructs user information that includes, for example, the user location information, the time information, and the behavior information accepted by the user accepting unit 32. The time information is user time information.

The user processing unit 33 generates user information that includes, for example, behavioral information including still images or videos captured by the user reception unit 32.

The user transmission unit 34 transmits various information and instructions. The various information and instructions may be, for example, user information.

The user receiving unit 35 receives various types of information.

The user output unit 36 outputs various types of information. For example, the various types of information may be captured images. The images may be still images or videos.

The administrator terminal 4 accepts statistical processing instructions and sends them to the behavior management device 1. The administrator terminal 4 also receives and outputs processing results from the behavior management device 1. The administrator terminal 4, for example, receives and outputs user information from the behavior management device 1. The administrator terminal 4, for example, receives and outputs user information and a delivery person identifier from the behavior management device 1.

The storage unit 11, delivery person information storage unit 111, user information storage unit 112, and user storage unit 31 are preferably non-volatile recording media, but can also be realized as volatile recording media.

The process by which information is stored in the storage unit 11, etc. is not important. For example, information may be stored in the storage unit 11, etc. via a recording medium, information transmitted via a communication line, etc. may be stored in the storage unit 11, etc., or information input via an input device may be stored in the storage unit 11, etc.

The receiving unit 12, delivery person information receiving unit 121, user information receiving unit 122, and user receiving unit 35 are typically implemented using wireless or wired communication means.

The processing unit 13, delivery person information storage unit 131, user information storage unit 132, delivery person selection unit 133, statistical processing unit 134, judgment unit 135, and user processing unit 33 can typically be realized using a processor, memory, etc. The processing procedures of the processing unit 13, etc. are typically realized using software, and this software is recorded on a recording medium such as a ROM. However, they may also be realized using hardware (dedicated circuits). The processor may be a CPU, MPU, GPU, etc., and the type does not matter.

The output unit 14, behavioral information output unit 141, result output unit 142, and user transmission unit 34 are typically realized using wireless or wired communication means.

The user reception unit 32 can be realized, for example, by a device driver for an input means such as a camera, touch panel, or keyboard, or control software for a menu screen.

The user reception unit 32 is preferably implemented using a wireless or wired communication means, but may also be implemented using a broadcast reception means, a device driver for an input means such as a touch panel or keyboard, or control software for a menu screen.

The user output unit 36 may or may not include output devices such as a display or speaker. The user output unit 36 may be realized by driver software for an output device, or by a combination of driver software for an output device and the output device.

Next, an example of the operation of the behavior management device 1 that constitutes the behavior management system A will be explained using the flowchart in Figure 3.

(Step S301) The delivery person information receiving unit 121 determines whether delivery person information has been received from the delivery person terminal 2. If delivery person information has been received, the process proceeds to step S302; if delivery person information has not been received, the process proceeds to step S304.

(Step S302) The delivery person information storage unit 131 uses the delivery person information received in step S301 to create delivery person information to be stored. The delivery person information to be stored is the received delivery person location information, and includes delivery person location information associated with a delivery person identifier. The delivery person information storage unit 131, for example, obtains time information from a clock (not shown) and creates delivery person information including that time information.

(Step S303) The delivery person information accumulation unit 131 accumulates the delivery person information constructed in step S302 in the delivery person information storage unit 111. Return to step S301.

(Step S304) The user information receiving unit 122 determines whether or not user information has been received from the user terminal 3. If user information has been received, the process proceeds to step S305; if user information has not been received, the process proceeds to step S315.

(Step S305) The user information storage unit 132 uses the user information received in step S304 to construct user information to be stored. Note that the user information to be stored may be the same as the user information received in step S304. The user information to be stored also includes behavioral information and user location information. It is preferable that the user information to be stored also includes user time information. For example, the user information storage unit 132 obtains time information from a clock (not shown) and constructs user information including that time information.

(Step S306) The user information accumulation unit 132 accumulates the user information constructed in step S305 in the user information storage unit 112.

(Step S307) The judgment unit 135 judges whether or not to perform judgment processing. If judgment processing is to be performed, the process proceeds to step S308; if judgment processing is not to be performed, the process proceeds to step S310.

(Step S308) The determination unit 135 performs a determination process using the received behavioral information. An example of the determination process is described above.

(Step S309) If the result of the determination process in step S308 is information indicating "inappropriate behavior," proceed to step S310; if the information indicates "not inappropriate behavior," return to step S301. Note that if the result of the determination process is information indicating "not inappropriate behavior," it is preferable not to identify the delivery person corresponding to the behavior information.

(Step S310) The delivery person determination unit 133 performs a delivery person determination process and obtains a delivery person identifier corresponding to the received behavior information. An example of the delivery person determination process will be described using the flowchart in Figure 4. Note that the delivery person identifier corresponding to the received behavior information is information that identifies the delivery person who engaged in inappropriate behavior indicated by the behavior information sent by the user.

(Step S311) The behavior information output unit 141 stores the delivery person identifier obtained in step S310 in association with the received behavior information.

(Step S312) The processing unit 13 determines whether or not to notify the delivery person of information about the delivery person who engaged in inappropriate behavior. If not, the processing unit proceeds to step S313; if not, the processing unit returns to step S301. Note that the information about the delivery person who engaged in inappropriate behavior is, for example, one or more of the following information: user information, delivery person identifier.

(Step S313) The processing unit 13 acquires notification information. Note that the notification information typically includes one or more of the following information: behavior information and a delivery person identifier.

(Step S314) The output unit 14 transmits the notification information acquired in step S313. Return to step S301.

The output unit 14, for example, acquires one or more pieces of manager notification destination information from the storage unit 11 and transmits the notification information to the destinations specified by the one or more pieces of manager notification destination information. In such a case, the output unit 14 will, for example, notify one or more managers of the behavior information and the delivery person identifier.

The output unit 14, for example, obtains delivery person notification information paired with the delivery person identifier from the storage unit 11 and transmits the notification information to the notification destination specified by the delivery person notification information. In such a case, the output unit 14, for example, notifies the delivery person who performed the behavioral information of the behavioral information.

(Step S315) The receiving unit 12 determines whether a statistical processing instruction has been received from the administrator terminal 4. If a statistical processing instruction has been received, the process proceeds to step S316; if a statistical processing instruction has not been received, the process returns to step S301.

(Step S316) The statistical processing unit 134 acquires one or more pieces of behavioral information that are the target of statistical processing from the behavioral information stored in the user information storage unit 112. Note that the behavioral information that is the target of statistical processing is, for example, behavioral information that corresponds to the search criteria included in the statistical processing instruction.

(Step S317) The statistical processing unit 134 performs statistical processing on one or more pieces of behavioral information acquired in step S316 and acquires the processing results. Note that, as described above, various types of statistical processing are possible and are not limiting.

(Step S318) The result output unit 142 sends the processing results obtained in step S317 to the administrator terminal 4 that sent the statistical processing instruction. Return to step S301.

Note that in the flowchart of Figure 3, the timing of the delivery person selection process does not matter. The delivery person selection process does not have to be performed immediately after receiving the user information.

In the flowchart in Figure 3, processing ends when the power is turned off or an interrupt occurs to end processing.

Next, an example of the delivery person selection process in step S310 will be explained using the flowchart in Figure 4.

(Step S401) The delivery person determination unit 133 obtains the user time information corresponding to the user information received in step S304.

(Step S402) The delivery person determination unit 133 obtains the user location information contained in the received user information.

(Step S403) The delivery person determination unit 133 assigns 1 to counter i.

(Step S404) The delivery person determination unit 133 determines whether the i-th delivery person exists. If the i-th delivery person exists, the process proceeds to step S405; if the i-th delivery person does not exist, the process returns to the upper level processing. The delivery person determination unit 133, for example, references one or more pieces of delivery person management information in the storage unit 11 to determine whether the i-th delivery person exists.

(Step S405) The delivery person determination unit 133 determines whether one or more delivery person time information that matches the near-time condition and pairs with the delivery person identifier of the i-th delivery person exists in the delivery person information storage unit 111, based on the user time information acquired in step S401. If there is delivery person time information that matches the near-time condition, proceed to step S406; if there is no delivery person time information, proceed to step S409.

Note that the delivery person identified by the delivery person identifier paired with delivery person time information that meets the near-time condition is usually someone who was active making a delivery at the time corresponding to the activity information.

(Step S406) The delivery person determination unit 133 obtains, from the delivery person information storage unit 111, delivery person location information paired with one or more delivery person time information items determined to exist in step S405.

(Step S407) The delivery person determination unit 133 determines whether any of the one or more pieces of delivery person location information acquired in step S406 and the user location information acquired in step S402 satisfy the short distance condition. If the short distance condition is satisfied, the process proceeds to step S408; if the short distance condition is not satisfied, the process proceeds to step S409.

(Step S408) The delivery person determination unit 133 obtains the delivery person identifier of the i-th delivery person and temporarily stores it in a buffer (not shown).

(Step S409) The delivery person determination unit 133 increments counter i by 1.

Note that in the flowchart of Figure 4, one or more delivery person identifiers are typically temporarily stored in a buffer (not shown).

Next, an example of the operation of the delivery person terminal 2 will be described. The delivery person terminal 2, for example, constantly or approximately periodically acquires delivery person location information using a GPS receiver. The delivery person terminal 2 also creates delivery person information that includes the stored delivery person identifier and the delivery person location information, and transmits the delivery person information to the behavior management device 1 constantly or approximately periodically. Note that "approximately periodically" may mean that the intervals at which the delivery person information is transmitted may be regular, or the intervals at which the delivery person information is transmitted may vary slightly.

Next, an example of the operation of the user terminal 3 will be explained using the flowchart in Figure 5.

(Step S501) The user reception unit 32 determines whether a shooting instruction has been received. If a shooting instruction has been received, the process proceeds to step S502; if a shooting instruction has not been received, the process returns to step S501.

(Step S502) Using the camera that constitutes the user reception unit 32, the user reception unit 32 takes a still image or video.

(Step S503) The user processing unit 33 acquires user location information using the built-in GPS receiver.

(Step S504) The user processing unit 33 constructs behavioral information including still images or videos. Next, the user processing unit 33 constructs user information including the behavioral information and user location information.

(Step S505) The user transmission unit 34 transmits the user information constructed in step S504 to the behavior management device 1. Return to step S501.

Next, an example of the operation of the manager terminal 4 will be described. The manager terminal 4, for example, receives and outputs behavior information and a delivery person identifier from the behavior management device 1. This allows the manager who owns the manager terminal 4 to know the delivery person who behaved inappropriately and the details of the inappropriate behavior. The manager terminal 4 also receives statistical processing instructions from the manager and transmits the statistical processing instructions to the behavior management device 1. Next, in response to the transmission of the statistical processing instructions, the manager terminal 4 receives and outputs the processing results, which are the results of the statistical processing. This allows the manager to obtain the statistical processing results of the inappropriate behavior.

The following describes a specific example of the operation of behavior management system A in this embodiment.

Currently, the delivery person management table shown in Figure 6 is stored in the delivery person information storage unit 111 of the behavior management device 1. The delivery person management table is a table that manages delivery person management information for one or more delivery people. The delivery person management information is static information for managing delivery people. The delivery person management table manages one or more records that have a "delivery person identifier" and "delivery person management information." In this case, the "delivery person management information" includes "name," "delivery person notification information," and "age."

The delivery person information storage unit 111 also stores a delivery person information management table having the structure shown in Figure 7. The delivery person information management table is a table that manages one or more pieces of delivery person information. The delivery person information management table manages one or more records that have an "ID" and "delivery person information." The "delivery person information" has a "delivery person identifier," "delivery person location information," and "delivery person time information." Each record can be said to be information that specifies the location and time of the delivery person terminal 2 held by the delivery person identified by the delivery person identifier.

The user information storage unit 112 stores a user information management table with the structure shown in Figure 8. The user information management table manages one or more records that have an "ID," "user information," and "delivery person identifier." "User information" includes "behavior information," "user location information," and "user time information." "Behavior information" includes "image" and "character string." "Behavior information" includes one or two types of information: "image" and "character string." "Image" is a still image file or/and a video file. The actual file contents of "image" are also stored in the user information storage unit 112. Each record can be considered information that specifies the location and time of the user terminal 3 at which the behavior information was acquired. "Delivery person identifier" is information that identifies the delivery person corresponding to the behavior information. In other words, the "delivery person identifier" stores the delivery person identifier of the delivery person who engaged in inappropriate behavior corresponding to the behavior information.

The delivery person terminal 2 of one or more delivery persons acquires delivery person location information, which identifies the location of the delivery person terminal 2, using a built-in GPS receiver. The delivery person terminal 2 also acquires delivery person time information from a built-in clock. The delivery person terminal 2 also reads out the stored delivery person identifier. Next, the delivery person terminal 2 creates delivery person information that includes the delivery person identifier, delivery person location information, and delivery person time information. Next, the delivery person terminal 2 transmits the delivery person information to the behavior management device 1. The delivery person terminal 2 repeatedly performs this delivery person information transmission process. Here, the delivery person is assumed to be, for example, a person who delivers food sold at a store.

Then, the delivery person information receiving unit 121 of the behavior management device 1 receives delivery person information from one or more delivery person terminals 2. Next, the delivery person information storage unit 131 stores the delivery person location information and delivery person time information contained in the received delivery person information in the delivery person information management table (Figure 7) in association with the delivery person identifier contained in the delivery person information. This storage process is usually performed continuously for one or more delivery person terminals 2.

In this situation, we will explain the following two specific examples.

(Specific Example 1)
In Example 1, the close time condition is "user time information - delivery person time information included in the record <= 1 minute", and the close distance condition is "|user location information - delivery person location information| <= 20 m".

Now, let's say that user A notices a delivery person inappropriately riding a bicycle at an extremely high speed in the middle of the road, and presses the capture button 901 on the screen of user terminal 3 (see Figure 9).

Then, the user accepting unit 32 of the user terminal 3 accepts the shooting instruction. Next, the user accepting unit 32 captures a still image using the camera that constitutes the user accepting unit 32. The captured still image is 902 in FIG. 9. Next, the user processing unit 33 acquires user time information "2021/12/4 12:21:20" from a clock (not shown). The user processing unit 33 also acquires user position information (X ₁ , Y ₁ ) using the built-in GPS receiver. The user processing unit 33 also saves the captured still image as a file "file1.jpg" and associates the user time information "2021/12/4 12:21:20" with the user position information (X ₁ , Y ₁ ). Next, the user sending unit 34 sends the file together with the user time information "2021/12/4 12:21:20" and the user position information ( _X1 , _Y1 ) to the behavior management device 1. As a result, the user can automatically configure user information by simply pressing the capture button, and the user information is sent from the user terminal 3 to the behavior management device 1.

Next, the user information receiving unit 122 of the behavior management device 1 receives user information from user A's user terminal 3.

Next, the user information storage unit 132 uses the received user information to construct user information to be stored. Next, the user information storage unit 132 stores the constructed user information in the user information management table (Figure 8). Here, the stored user information is assumed to be the user information for "ID=1" in Figure 8.

Next, the delivery person determination unit 133 determines the delivery person corresponding to the user information of "ID=1" in Figure 8 as follows:

First, the delivery person determination unit 133 acquires the user time information "2021/12/4 12:21:20" included in the user information of "ID=1" in Fig. 8. The delivery person determination unit 133 also acquires the user position information ( _X1 , _Y1 ) included in the user information.

Next, the delivery person determination unit 133 obtains the delivery person identifier contained in the record that satisfies the close time condition and the close distance condition from the delivery person information in the delivery person information management table of Figure 7.

The delivery person determination unit 133 searches the delivery person information management table of FIG. 7 for records of delivery person location information whose delivery person time information is within one minute of the user time information "2021/12/4 12:21:20" and whose location is within 20 meters of the location specified by the user location information ( _X1 , _Y1 ).The delivery person determination unit 133 then determines that the record that satisfies the close time condition and the close distance condition is the record that satisfies the delivery person location information ( _x11 , _y11 ) ( _x12 , _y12 ).Next, the delivery person determination unit 133 obtains the delivery person identifier "D001" included in the record from the delivery person information management table (FIG. 7).

Next, the behavioral information output unit 141 associates the delivery person identifier "D001" with the record with "ID=1" in Figure 8. Here, the behavioral information output unit 141 writes D001 into the attribute value "delivery person identifier" of the record with "ID=1" in Figure 8. Through the above processing, the delivery person who engaged in inappropriate behavior was identified, and user information for understanding the content of the inappropriate behavior was also accumulated.

The processing unit 13 also acquires notification information containing the behavior information and the delivery person identifier "D001" to notify the manager of the delivery person's inappropriate behavior. The output unit 14 then transmits the acquired notification information to the manager terminal 4.

The manager terminal 4 then receives and outputs the notification information. An example of such output is shown in Figure 10. In Figure 10, 1001 is an anchor, and when the manager points to 1001, the manager terminal 4 can receive and output information about the delivery person paired with delivery person identifier "D001" (for example, <Name> Yamada A) from the behavior management device 1. Through the above process, the manager can obtain the details of the inappropriate behavior and information about the delivery person who committed the inappropriate behavior.

(Specific Example 2)
In specific example 2, the close time condition is "user time information - delivery person time information included in the record <= 5 minutes", and the close distance condition is "|user location information - delivery person location information| <= 25 m".

Now, let's say that user B notices a delivery person inappropriately riding a bicycle at high speed in the middle of the road and presses the capture button 1101 on the screen of user terminal 3 (see Figure 11).

The user reception unit 32 of the user terminal 3 then receives a shooting instruction. Next, the user reception unit 32 starts shooting a video using the camera that constitutes the user reception unit 32. An example of a still image that constitutes such a shot video is 1102 in Figure 11.

Next, it is assumed that user B inputs "They were driving at a high speed and it was dangerous" into the "Notes" field 1103 on the screen of the user terminal 3. Next, it is assumed that user B presses the send button 1104. Next, the user accepting unit 32 of the user terminal 3 accepts the send instruction. Next, the user processing unit 33 ends shooting the video. Furthermore, the user processing unit 33 acquires user time information "2021/12/4 12:21:30" from a clock (not shown). The user processing unit 33 acquires user position information (X ₅ , Y ₅ ) using the built-in GPS receiver. Furthermore, the user processing unit 33 saves the shot video as a file "file4.mp4" and composes behavior information having the file and the character string "They were driving at a high speed and it was dangerous." Next, the user processing unit 33 associates the behavior information with the user time information "2021/12/4 12:21:30" and the user location information ( _X5 , _Y5 ). Next, the user sending unit 34 sends the behavior information, along with the user time information "2021/12/4 12:21:30" and the user location information ( _X5 , _Y5 ), to the behavior management device 1. As a result, the user has been able to send user information including behavior information having a video and a character string to the behavior management device 1.

Next, the user information receiving unit 122 of the behavior management device 1 receives user information from user B's user terminal 3.

Next, the user information storage unit 132 uses the received user information to construct user information to be stored. Next, the user information storage unit 132 stores the constructed user information in the user information management table (Figure 8). Here, it is assumed that the stored user information is the user information for "ID=5" in Figure 8.

Next, the delivery person determination unit 133 determines the delivery person corresponding to the user information of "ID=5" in Figure 8 as follows:

First, the delivery person determination unit 133 acquires the user time information "2021/12/4 12:21:30" corresponding to the user information of "ID=5" in Fig. 8. The delivery person determination unit 133 also acquires the user position information ( _X5 , _Y5 ) included in the user information.

Next, the delivery person determination unit 133 obtains a delivery person identifier included in a record that satisfies the near time condition and the short distance condition from the delivery person information in the delivery person information management table of FIG. 7. Here, the delivery person determination unit 133 searches the delivery person information management table of FIG. 7 for records of delivery person location information that include delivery person time information within five minutes before the user time information "2021/12/4 12:21:30" and that is within 25 meters of the location specified by the user location information ( _X5 , _Y5 ). The delivery person determination unit 133 then determines that a record including delivery person location information ( _x21 , _y21 ), ( _x22 , _y22 ), and ( _x23 , _y23 ) is a record that satisfies the near time condition and the short distance condition. Next, the delivery person determination unit 133 obtains the delivery person identifier "D002" included in the record.

Next, the behavioral information output unit 141 associates the delivery person identifier "D002" with the record with "ID=5" in Figure 8. Here, the behavioral information output unit 141 writes D002 into the attribute value "delivery person identifier" of the record with "ID=5" in Figure 8. Through the above processing, the delivery person who engaged in inappropriate behavior was identified, and user information for understanding the content of the inappropriate behavior was also accumulated.

The processing unit 13 also acquires notification information containing the behavior information and the delivery person identifier "D002" to notify the manager of the delivery person's inappropriate behavior. The output unit 14 then sends the acquired notification information to the manager's terminal 4. The output unit 14 also sends the acquired notification information to the delivery person terminal 2 identified by the delivery person notification destination information "090-1111-2222" that pairs with the delivery person identifier "D002." Through the above processing, the delivery person who engaged in inappropriate behavior can confirm the details of their actions.

Next, the manager terminal 4 receives and outputs the notification information. The delivery person terminal 2 also receives and outputs the notification information. Through the above process, the manager can obtain the details of the inappropriate behavior and information about the delivery person who engaged in the inappropriate behavior.

(Specific Example 3)
In specific example 1 or 2, the user may be able to input type information indicating the type of inappropriate behavior. The type information may be, for example, "bad traffic manners,""traffic rule violation," or "traffic accident." For example, the type information indicating "bad traffic manners" is "1," the type information indicating "traffic rule violation" is "2," and the type information indicating "traffic accident" is "3." An example of a screen on the user terminal 3 in this case is shown in FIG. 12.

After taking a video or photo, the user presses, for example, the "Traffic Manners" button 3 on the screen shown in Figure 12. The user reception unit 32 of the user terminal 3 then receives this instruction. Note that this instruction also serves as a transmission instruction.

Next, the user processing unit 33 acquires user time information from a clock (not shown). The user processing unit 33 acquires user location information using a built-in GPS receiver. The user processing unit 33 also creates a file from the captured image and constructs behavior information that includes the file, a character string, and type information (e.g., "1"). Next, the user processing unit 33 associates the behavior information with the user time information and the user location information. Next, the user transmission unit 34 transmits the behavior information, along with the user time information and user location information, to the behavior management device 1. As a result, the user has been able to transmit user information including behavior information that also includes type information to the behavior management device 1.

Next, the behavior management device 1 receives the user information and, through processing similar to that described above, determines the delivery person who behaved in accordance with the behavior information contained in the user information. The behavior management device 1 then associates the user information with the delivery person identifier of the determined delivery person and stores the information in a user information management table. Through the above processing, the delivery person who behaved inappropriately can be identified, and user information that also includes type information can be stored as user information for understanding the content of the inappropriate behavior.

As described above, this embodiment can assist in monitoring the behavior of delivery personnel.

Furthermore, according to this embodiment, information regarding inappropriate behavior by delivery personnel can be notified to managers and delivery personnel.

Furthermore, according to this embodiment, statistical processing results regarding the behavior of delivery personnel can be obtained.

The processing in this embodiment may be implemented using software. This software may be distributed via software download, etc. It may also be distributed by recording it on a recording medium such as a CD-ROM. This also applies to other embodiments in this specification. The software implementing the behavior management device 1 in this embodiment is the following program. Specifically, this program causes a computer to function as: a delivery person information receiving unit that receives, from a delivery person terminal, delivery person information including delivery person location information, which is location information associated with a delivery person identifier that identifies the delivery person delivering the item; a user information receiving unit that receives, from a user terminal, user information including behavior information corresponding to the delivery person's behavior and user location information; a delivery person determination unit that determines delivery person location information that satisfies a short-distance condition for the user location information included in the user information received by the user information receiving unit; and a behavior information output unit that outputs the behavior information received by the user information receiving unit in association with a delivery person identifier corresponding to the delivery person location information determined by the delivery person determination unit.

Furthermore, Figure 13 shows the external appearance of a computer that executes the programs described herein to realize the behavior management devices and the like of the various embodiments described above. The above-described embodiments can be realized by computer hardware and computer programs executed on the computer hardware. Figure 13 is an overview diagram of this computer system 300, and Figure 14 is a block diagram of system 300.

In FIG. 13, computer system 300 includes computer 301, which includes a CD-ROM drive, keyboard 302, mouse 303, and monitor 304.

In FIG. 14, computer 301 includes, in addition to CD-ROM drive 3012, MPU 3013, bus 3014 connected to CD-ROM drive 3012 and the like, ROM 3015 for storing programs such as boot-up programs, RAM 3016 connected to MPU 3013 for temporarily storing application program instructions and providing temporary storage space, and hard disk 3017 for storing application programs, system programs, and data. Although not shown here, computer 301 may also include a network card that provides connection to a LAN.

A program that causes the computer system 300 to execute the functions of the behavior management device 1 and other components of the above-described embodiment may be stored on CD-ROM 3101, inserted into CD-ROM drive 3012, and then transferred to hard disk 3017. Alternatively, the program may be sent to computer 301 via a network (not shown) and stored on hard disk 3017. The program is loaded into RAM 3016 when executed. The program may also be loaded directly from CD-ROM 3101 or the network.

The program does not necessarily have to include an operating system (OS) or third-party programs that cause the computer 301 to execute functions such as the behavior management device 1 of the above-described embodiment. The program need only include instructions that call appropriate functions (modules) in a controlled manner and achieve the desired results. How the computer system 300 operates is well known, so a detailed explanation will be omitted.

Note that in the above program, the steps of transmitting information and receiving information do not include processing performed by hardware, such as processing performed by a modem or interface card in the transmission step (processing that can only be performed by hardware).

Furthermore, the computer that executes the above program may be a single computer or multiple computers. In other words, it may perform centralized processing or distributed processing.

It goes without saying that in each of the above embodiments, two or more communication means present in one device may be physically realized using a single medium.

Furthermore, in each of the above embodiments, each process may be realized by centralized processing on a single device, or may be realized by distributed processing on multiple devices.

The present invention is not limited to the above-described embodiments, and various modifications are possible, and it goes without saying that these modifications are also included within the scope of the present invention.

As described above, the behavior management device of the present invention has the effect of being able to support the monitoring of delivery personnel's behavior with the cooperation of users, and is useful as a server for managing delivery personnel's behavior, etc.

1 Behavior management device 2 Delivery person terminal 3 User terminal 4 Administrator terminal 11 Storage unit 12 Receiving unit 13 Processing unit 14 Output unit 31 User storage unit 32 User reception unit 33 User processing unit 34 User transmission unit 35 User reception unit 36 User output unit 111 Delivery person information storage unit 112 User information storage unit 121 Delivery person information reception unit 122 User information reception unit 131 Delivery person information accumulation unit 132 User information accumulation unit 133 Delivery person determination unit 134 Statistical processing unit 135 Determination unit 141 Behavior information output unit 142 Result output unit

Claims (13)

a first receiving unit that receives, from the delivery person terminal, first location information associated with a delivery person identifier that identifies a delivery person who delivers an item;
a second receiving unit that receives , from a user terminal used by a user, behavioral information corresponding to the behavior of a delivery person and second location information associated with the behavioral information as user information of the user ;
a deliveryman determination unit that determines a deliveryman identifier corresponding to first location information that satisfies a short distance condition for the second location information received by the second receiving unit,
Behavior management device. a behavior information output unit that outputs the behavior information received by the second receiving unit in association with the delivery person identifier determined by the delivery person determination unit;
The behavior management device according to claim 1 . the first location information received by the first receiving unit is associated with time information;
The delivery person determination unit determines a delivery person identifier corresponding to time information that also satisfies a near-time condition with respect to the time information corresponding to the second location information received by the second receiving unit.
The behavior management device according to claim 2 . a deliveryman information storage unit that stores the first location information received by the first receiving unit in a deliveryman information storage unit in association with time information indicating the time when the first location information was received ;
The delivery person determination unit determines a delivery person identifier corresponding to the time information stored in the delivery person information storage unit, the time information being time information that also satisfies a near-time condition with respect to the time information corresponding to the second location information received by the second receiving unit.
The behavior management device according to claim 2 . a user information storage unit that stores the user information received by the second receiving unit in a user information storage unit in association with time information associated with the user information or time information indicating the time when the user information was received;
a statistical processing unit that performs statistical processing on the user information stored in the user information storage unit and acquires the processing results;
and a result output unit that outputs the processing result.
The behavior management device according to any one of claims 2 to 4. The behavior information output unit stores the delivery person identifier determined by the delivery person determination unit in association with the behavior information.
The behavior management device according to any one of claims 2 to 5. The behavior information output unit stores the delivery person identifier determined by the delivery person determination unit in association with the behavior information included in the user information, and
The statistical processing unit further acquires, as a processing result, the number of pieces of user information corresponding to each of the stored delivery person identifiers.
The behavior management device according to claim 5 . The behavioral information includes a still image of the delivery person or a video of the delivery person.
The behavior management device according to any one of claims 2 to 7. The device further includes a determination unit that analyzes the still image or the video included in the behavior information and determines whether the behavior corresponding to the behavior information is inappropriate behavior;
the behavior information output unit outputs the determination result of the determination unit, or outputs only behavior information that the determination unit determines to be inappropriate behavior.
The behavior management device according to claim 8. When it is determined that the behavior corresponding to the behavior information is not an inappropriate behavior, the delivery person determination unit does not determine delivery person position information that satisfies the short distance condition.
The behavior management device according to claim 9 . A behavior management method implemented by a first receiving unit, a second receiving unit, and a delivery person determination unit, comprising: a step in which the first receiving unit receives, from a delivery person terminal, first location information associated with a delivery person identifier that identifies a delivery person who delivers an item;
The second receiving unit receives , as user information of the user from a user terminal used by the user , behavior information corresponding to the behavior of the delivery person and second location information associated with the behavior information;
and a step in which the delivery person determination unit determines a delivery person identifier corresponding to first location information that satisfies a short distance condition with respect to the received second location information.
Behavior management methods. Computer,
a first receiving unit that receives, from the delivery person terminal, first location information associated with a delivery person identifier that identifies a delivery person who delivers an item;
a second receiving unit that receives behavior information corresponding to the behavior of the delivery person and second location information associated with the behavior information;
A program for functioning as a delivery person determination unit that determines a delivery person identifier corresponding to first location information that satisfies a short distance condition for the second location information received by the second receiving unit as user information of the user from a user terminal used by the user. a first receiving unit that receives first location information associated with a delivery person identifier that identifies a delivery person who delivers an item from a delivery person terminal used by each of the plurality of delivery people;
a second receiving unit that receives behavior information corresponding to the behavior of the delivery person and second location information associated with the behavior information;
Determine whether the first location information of each of the plurality of deliveryman terminals received by the first receiving unit satisfies a short distance condition indicating that the distance between the location indicated by the first location information and the location indicated by the second location information is within a predetermined threshold or is smaller than a predetermined threshold;
and a delivery person determination unit that determines a delivery person identifier corresponding to the first location information from among the delivery person identifiers of the plurality of delivery people based on the result of the determination.
Behavior management device.