JP7803537B2 - Information processing method, program, and information processing system for supporting child consultation services - Google Patents

Description

The present invention relates to an information processing method, a program, and an information processing system for supporting child consultation services.

In the past, various efforts have been made by various parties concerned to assess the risk of child abuse and protect children from abuse. However, issues such as a shortage of on-site personnel and an increase in the number of child abuse cases have been raised.

Against this background, Patent Document 1, for example, discloses a technology for automating the assessment of abuse risk, which captures images of a child's body and automatically identifies signs of abuse based on the captured images.

Patent No. 6801902

While the above-mentioned Patent Document 1 places emphasis on assessing signs of abuse, there remains the issue of the burden of the application procedure for a temporary protection order when, for example, it is decided to temporarily protect a child after referring to the results of that assessment. A temporary protection order is something that a child consultation center must apply for with the court promptly before or after temporary protection when separating a child from their guardian without the consent of the parent, and the court will review the need for temporary protection based on materials submitted by the child consultation center.

However, while there is a shortage of on-site staff, it is necessary to prepare specialized application documents (especially explanatory documents, investigation records, etc.), but it can be difficult for child consultation center staff alone to understand the perspectives required by judges, so preparing the documents takes time, making it difficult to provide prompt protection. On the other hand, even if a lawyer prepares the documents, there are very few full-time lawyers at child consultation centers, so it is similarly difficult to prepare documents quickly when needed.

Therefore, an object of the present invention is to provide an information processing method, program, and information processing system for supporting document preparation work (particularly document preparation work for temporary protection letters) at child consultation centers.

In one aspect of the present invention, an information processing method is provided by an information processing system including a server terminal connected via a network to a user terminal associated with a user of a child consultation center, and includes the steps of: a reception unit accepting, from the user terminal, registration of child data related to a child and registration of risk assessment information for supporting protection decisions for the child; a risk assessment unit performing a risk assessment based on the registered child data and the risk assessment information; and a document creation unit generating document data for applying for a temporary protection letter for a child corresponding to the child data based on the registered child data and the risk assessment information, and the results of the risk assessment corresponding to the risk assessment information.

According to the present invention, it is possible to provide an information processing method, program, and information processing system for supporting document preparation work (particularly document preparation work for temporary protection letters) at child consultation centers.

1 is a block diagram showing an information processing system according to a first embodiment of the present invention. FIG. 2 is a functional block diagram showing the server terminal 100 of FIG. 1 . FIG. 2 is a functional block diagram showing the user terminal 200 of FIG. 1. FIG. 2 is a diagram showing an example of child data stored in the server 100. FIG. 4 is a diagram showing an example of reception data stored in the server 100. FIG. 10 is a diagram showing an example of a check sheet (front side) used when registering reception data. FIG. 10 is a diagram showing an example of a check sheet (back side) used when registering reception data. 1 is an example of a flowchart relating to an information processing method according to a first embodiment of the present invention. 10 is another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. 10 is yet another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. FIG. 10 is a diagram showing an example of a home screen of an application displayed on a user terminal. FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for requesting a risk assessment evaluation of an application. FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for registering an image of an application. FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for inputting risk assessment items for an application. FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for using a chat communication function of an application. FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for outputting the risk assessment evaluation results of an application. 1 is an example of a flowchart relating to an information processing method according to a first embodiment of the present invention. 1 is an example of reference material data according to the first embodiment of the present invention. 1 is an example of reference material data according to the first embodiment of the present invention. 1 is an example of reference material data according to the first embodiment of the present invention. 1 is an example of reference material data according to the first embodiment of the present invention.

The details of the embodiments of the present invention will be described below. An information processing method, a program, and an information processing system according to the embodiments of the present invention have the following configuration.
[Item 1]
An information processing method by an information processing system including a server terminal connected via a network to a user terminal related to a user of a child consultation center,
A step of accepting, by a reception unit, registration of child data relating to a child and registration of risk assessment information for supporting protection decisions for the child from the user terminal;
A step of performing a risk assessment by a risk assessment unit based on the registered child data and the risk assessment information;
The child data and the risk assessment information registered by the material creation unit, and
generating reference data for applying for a temporary protection letter for a child corresponding to the child data based on the result of the risk assessment corresponding to the risk assessment information;
An information processing method, including:
[Item 2]
2. The information processing method according to item 1, wherein the step of generating the reference material data further refers to survey information relating to a survey on children corresponding to the child data to generate the reference material data.
[Item 3]
3. The information processing method according to item 1 or 2, wherein the material data is explanatory material data.
[Item 4]
3. The information processing method according to item 1 or 2, wherein the material data is explanatory material data and investigation record data.
[Item 5]
The results of the risk assessment include at least one of a past protection rate, a recurrence rate, or a probability of serious abuse;
The data includes information on at least one of the past protection rate, the recurrence rate, or the probability of serious abuse.
3. The information processing method according to item 1 or 2.
[Item 6]
The material data includes both the result of the risk assessment based only on risk assessment items with relatively high importance and the result of the risk assessment that integrates multiple risk assessment items.
3. The information processing method according to item 1 or 2.
[Item 7]
A program for executing an information processing method by an information processing system including a server terminal connected via a network to a user terminal related to a user of a child consultation center,
The information processing method includes:
A step of accepting, by a reception unit, registration of child data relating to a child and registration of risk assessment information for supporting protection decisions for the child from the user terminal;
A step of performing a risk assessment by a risk assessment unit based on the registered child data and the risk assessment information;
The child data and the risk assessment information registered by the material creation unit, and
generating reference data for applying for a temporary protection letter for a child corresponding to the child data based on the result of the risk assessment corresponding to the risk assessment information;
Including, the program.
[Item 8]
An information processing system including a server terminal connected via a network to a user terminal related to a user of a child consultation center,
a reception unit that receives, from the user terminal, registration of child data relating to a child and registration of risk assessment information for supporting decisions on the protection of the child;
a risk assessment unit that performs risk assessment based on the registered child data and the risk assessment information;
a material creation unit that generates material data for applying for a temporary protection letter for a child corresponding to the child data based on the registered child data and the risk assessment information, and the result of the risk assessment corresponding to the risk assessment information;
An information processing system comprising:

Hereinafter, embodiments of the present invention will be described with reference to the drawings. Note that the embodiments described below do not unduly limit the content of the present disclosure described in the claims. Furthermore, not all of the components shown in the embodiments are necessarily essential components of the present disclosure. Furthermore, features shown in each embodiment can be applied to other embodiments as long as they are not mutually inconsistent.

(Embodiment 1)
<Configuration>
FIG. 1 is a block diagram showing a business support system (information processing system) according to a first embodiment of the present invention. This system 1 comprises a user terminal 200 used by users such as staff at child consultation centers, a child consultation record system 300 that records and manages information related to child consultations, and a server terminal 100 that acts as an intermediary between the user terminal 200 and the child consultation record system 300. Note that all or part of the functions of the child consultation record system 300 may be provided in the server terminal 100. If all functions are provided in the server terminal 100, the child consultation record system 300 may be unnecessary in this system 1. Alternatively, all or part of the functions of the child consultation record system 300 may be implemented as functions of the user terminal 200, such as an application executed on the user terminal 200.

The server terminal 100 and the user terminal 200 are connected via a network NW.
The network NW is the Internet, an intranet, a wireless LAN (Local Area Network)
rk) and WAN (Wide Area Network).

The server terminal 100 is connected to a plurality of user terminals 20 associated with users such as staff of a child consultation center.
The system provides applications to support business efficiency improvement to the user terminals 200A and 200B, manages information registered from each of the multiple user terminals 200A and 200B, and, based on the registered information, performs risk assessment evaluations regarding the possibility of child abuse, provides the results of the evaluations, and prepares documents (particularly, documents for applying for a temporary protection letter for a child,
For example, the device is a device that supports the creation of explanatory materials, investigation records, etc., and may be a general-purpose computer such as a workstation or personal computer, or may be logically realized by cloud computing.
For convenience of explanation, one server terminal is shown as an example, but the present invention is not limited to this and there may be multiple servers, and servers with different roles such as an authentication server and a database server may also be included.

As described above, the user terminals 200A and 200B are users such as staff members of a child consultation center, and are information processing devices such as personal computers or tablet terminals owned by users who use applications provided by the server terminal 100. However, they may also be configured as smartphones, mobile phones, PDAs, etc. For ease of explanation, the user terminals 200A and 200B will be collectively referred to as the user terminal 200 in the following explanation.

This system is also connected to a child consultation record system 300 via a network NW, and a user using a user terminal 200 can register various information, including child data related to the child, in the server terminal 100 or the child consultation record system 300, and the server terminal 100 can send and receive information to and from the child consultation record system 300, thereby enabling data linkage. Here, the child consultation record system 300 is
This system's primary functions are recording child consultation consultations and issuing administrative documents, such as issuing child ID numbers and reception numbers related to children, issuing consultation tickets and temporary custody decision notices, managing family information and fees in conjunction with administrative information, and managing the progress of procedures. On the other hand, this system's primary functions are supporting communication with users, decision-making, and document creation, enabling record entry, viewing, and sharing within and outside the child consultation center, chat communication between users (child consultation center staff), registering and sharing photos of children, and simulating past temporary custody trends, etc. As described above, the server terminal 100 and the child consultation record system 300 are connected via a network NW, and data is shared between them using, for example, a QR code (registered trademark), child ID number, or reception number as a key. This eliminates the need for users to input and register information in both the server terminal 100 and the child consultation record system 300; registering information in one system synchronizes it with the other system. As mentioned above, if all or part of the functions of the child consultation record system 300 can be provided on the server terminal 100 and processing can be completed on the server terminal 100, data linkage using QR codes (registered trademark) or the like may not be necessary.

In this embodiment, system 1 is described as comprising a server terminal 100, a user terminal 200 and a child consultation record system 300, and each user uses the user terminal 200 and the child consultation record system 300 to operate the server terminal 100, but the server terminal 100 may also be configured as a stand-alone system, with the server terminal itself having the function for users to operate it.

FIG. 2 is a functional block diagram of the server terminal 100 shown in FIG. 1.
The device includes a communication unit 110, a storage unit 120, and a control unit 130.

The communication unit 110 is a communication interface for communicating with the user terminal 200 and the child consultation record system 300 via the network NW, and is configured using, for example, TCP/IP (Transmitter/Receiver Protocol).
Communication is carried out using communication protocols such as the Disclosure Control Protocol/Internet Protocol and closed network protocols.

The storage unit 120 stores programs for executing various control processes and functions in the control unit 130, input data, etc., and includes RAM (Random Access Memory), ROM (Read Only Memory), and the like.
The storage unit 120 also includes a child data storage unit 121 for storing various data related to children, a reception data storage unit 122 for storing various data related to reception, etc. Furthermore, the storage unit 120 can also temporarily store data communicated with the user terminal 200 and the child consultation record system 300. A database (not shown) storing various data may be constructed outside the storage unit 120 or the server terminal 100.

The control unit 130 controls the overall operation of the server terminal 100 by executing the programs stored in the storage unit 120.
The control unit 130 includes a reception unit 1 that receives input from the user terminal 200 or the child consultation record system 300.
The system includes a data management unit 131 that references various data and performs predetermined processing, a risk assessment unit 133 that analyzes information entered by the user and performs an assessment, and a material creation unit 134 that generates material data (particularly, material data for a temporary protection letter for a child corresponding to the child data (particularly, explanatory materials, investigation records, etc.) based on the registered child data and risk assessment information, and the results of the risk assessment corresponding to the risk assessment information). The reception unit 131, data management unit 132, risk assessment unit 133, and material creation unit 134 are started up by a program stored in the memory unit 120 and executed by the server terminal 100, which is a computer (electronic calculator).

The reception unit 131 receives instructions and various pieces of information from the user terminal 200 via the communication unit 110 when the user makes a predetermined input via a user interface such as a screen provided by the server terminal 100 and displayed via a web browser or application on the user terminal 200. Alternatively, in response to a request from the server terminal 100 or the user terminal 200, the reception unit 131 receives information from the child consultation record system 300 via the communication unit 110.

The data management unit 132 manages various data such as child data, reception data, evaluation data, and document data, and performs predetermined processing such as registering and reading data from the corresponding data storage unit.

The risk assessment unit 133 performs a process of assessing the risk of child abuse based on information registered from the user terminal 200 (or the child consultation record system 300).

The material creation unit 134 generates material data based on information registered from the user terminal 200 (or the child consultation record system 300) and risk assessment information (results of risk assessment) generated by the risk assessment unit 133 (in particular, generates material data (in particular explanatory materials, investigation records, etc.) for a temporary protection letter for a child corresponding to the child data based on the registered child data and risk assessment information, as well as the results of the risk assessment corresponding to the risk assessment information).

FIG. 3 is a functional block diagram showing the user terminal 200 of FIG. 1.
The device includes a communication unit 210, a display operation unit 220, a storage unit 230, a camera 240, and a control unit 2
50.

The communication unit 210 is a communication interface for communicating with the server terminal 100 via the network NW, and communication is performed according to a communication protocol such as TCP/IP.

The display operation unit 220 is a user interface used by the user to input instructions and display text, images, etc. in accordance with input data from the control unit 250. When the user terminal 200 is configured as a personal computer, the display operation unit 220 is configured with a display, keyboard, and mouse, and when the user terminal 200 is configured as a smartphone or tablet terminal, the display operation unit 220 is configured with a touch panel, etc.
The program is started by a control program stored in the RAM 100 and executed by the user terminal 200, which is a computer (electronic calculator). Through the display operation unit, the user can perform operations such as pressing keys on the keyboard in the case of a keyboard, moving the cursor with the mouse in the case of a mouse, and tapping, swiping, and pinching in the case of a touch panel, in response to the aptitude test provided.

The storage unit 230 stores input data, programs for executing various control processes and functions in the control unit 250, and is composed of RAM, ROM, etc. The storage unit 230 also temporarily stores the contents of communication with the server terminal 100.

Camera 240 has the function of capturing images of parts of a child's body, for example.

The control unit 250 controls the overall operation of the user terminal 200 by executing the programs stored in the storage unit 230, and is composed of a CPU, GPU, etc.

The server terminal 100 may be configured to have the function of a display operation unit, in which case the user terminal 200 may not be included.

The functional configuration of the child consultation record system 300 is also substantially the same as that of the server terminal 100 or the user terminal 200, and therefore a description thereof will be omitted.

Figure 4 shows an example of child data stored on the server terminal 100.

The child data 1000 shown in Figure 4 stores various data related to children. For the sake of convenience, Figure 4 shows an example of one child (a child identified by a child ID "10001"), but information on multiple children can be stored. Examples of various data related to children linked to a child ID include child information (child's name, address, contact information such as email address, gender, age, school name, grade, teacher's name, commuting situation, tag information, etc.)
,Guardian information (guardian's name, ID, address, contact information, gender, etc.), ,Related person information (related person's name, ID, address, contact information, gender, etc.), ,Family group information (family group name, ID, group name description, group members (including guardians in past marital relationships, common-law marriages, etc.)), ,Related institution information (related institution name, ID, type (medical institution, police, educational institution, etc.), address,
Contact details) etc.

Figure 5 shows an example of reception data stored in the server terminal 100.

The reception data 2000 shown in Fig. 5 stores various data related to reception. For the sake of convenience, Fig. 5 shows an example of one reception (reception identified by reception ID "20001").
It is possible to store information on multiple receptions. The reception may be registered in association with, for example, child data (e.g., child ID) related to the registered child, but depending on the purpose of management, it may also be possible to store information on guardians (e.g., guardian ID), related institution information (e.g., related institution ID), user ID, etc.
Any ID such as D (including the user institution ID of the user institution to which the user belongs)
In particular, in an emergency, reception processing may be performed first before registering child data related to the child. In such a case, reception data may be managed in association with the user ID (use institution ID), and after the child data is registered, the reception data may be registered in association with the child data (child ID). Note that reception data is data received by the reception unit 131, but after being associated with child information, etc.,
It may be managed as part of the associated information (for example, part of the child information).

The various data related to reception include, for example, basic information about reception (date and time of reception, person who entered the information, type of abuse (physical abuse, neglect, etc.), start date of response, etc.), risk assessment information regarding consideration of whether to conduct an emergency dispatch or at least one of investigation and protection, information on whether the case falls under the limit assessment, image information about the child, information about the child's wounds, information about the child's psychological diagnosis, information about the child's home situation, decision-making results information and/or safety confirmation results information, items related to the response (whether temporary protection was implemented, whether temporary protection was lifted, whether placement in a child welfare institution etc. was implemented, whether placement in a child welfare institution etc. was lifted, whether placement in a foster parent was implemented, whether placement in a foster parent was lifted, whether collaboration with related organizations was implemented, whether social resources or services were used, whether a monitoring system was established or used in the local government or community), person who approved the investigation record, etc., investigation information (date and time of investigation, investigation title, minutes (
The following information can be stored: investigation results (facts), information on the assessment, information on future responses, additional information obtained through the investigation (risk assessment information (information obtained through the investigation), images of the child obtained during the investigation, information on the child's wounds obtained during the investigation, information on the child's psychological diagnosis obtained during the investigation and information on the child's home situation obtained during the investigation, the date and time of the next interview for the investigation, the status at the end of the investigation, the safety scale at the end of the investigation (information on the child's safety input in subjective numerical form), response details, the person who approved the investigation record, etc.), evaluation data (information on past protection rates, probability of severe abuse, recurrence rate, number of days to respond, information on investigations that need to be conducted, past similar cases (information on the appropriate type of abuse among multiple types), radar charts (charts showing the balance of the probability of severe abuse, recurrence rate, number of days to respond, etc.), recommendation information (recommendations and reference information for future responses), and document data (explanatory document data for applications for temporary protection letters, investigation record data). Note that at least some of the above data is accepted at the time of reception.

Risk assessment information includes, for example, input date and time information, serious confirmation item check information (for example, S-rank items shown in Figure 6, check information related to items for which it is determined that safety should be ensured if even one item is checked, and includes, for example, at least one of item check information for considering emergency dispatch or item check information for considering investigative protection), and item check information requiring investigation (for example, A-rank and B-rank items shown in Figure 7, check information related to items for which it is determined that safety should be considered if even one item is checked; in particular, check information related to items to be confirmed during an investigation).

A limit assessment is a promise made with a parent or guardian that includes a prior promise of compulsory intervention if the promise is broken. For example, the limit assessment includes items to check whether the parent or guardian cancels a scheduled interview without notice, refuses a home visit, or has injuries on the child, making it impossible to confirm the child's safety. Information regarding whether a limit assessment applies may be information indicating whether one or more of the above-mentioned limit assessment items apply. The limit assessment items may be commonly set, or may be optional items set by the user in association with at least one of the child information and guardian information.

6 and 7 are diagrams showing examples of check sheets used when registering reception data.

The check sheet includes a checklist as shown in FIGS. 6 and 7, for example.
The checklist is divided into three major categories: serious items (S-rank items) that are checked before determining whether temporary protection (notification/referral) is necessary; A-rank items that require investigation before determining whether temporary protection (notification/referral) is necessary; and B-rank items that require investigation before the assistance policy meeting. The S-rank items are further divided into intermediate categories: items related to severe physical abuse, items related to severe neglect, items related to suspected sexual abuse, and items related to severe other abuse. The intermediate categories are ultimately divided into 10 to 20 check items. For example, child consultation center staff members check each check item for three points: suspicion before the investigation, suspicion after the investigation, and confirmation of the relevant information through the investigation. Furthermore, the checklist, for example, includes a section for child consultation center staff members to record their decision regarding temporary protection of a child and the reasons for their decision. The checklist also, for example, includes a section for entering information corresponding to the reception data.

<Processing flow>
The flow of processing of the information processing method executed by the information processing system 1 of this embodiment will be described with reference to Fig. 8. This is an example of a flowchart relating to the information processing method according to the first embodiment of the present invention.

To use this system 1, a user (e.g., a staff member at a child consultation center) must:
When a user accesses the server terminal 100 using a web browser or application on the user terminal 200, and when using the service for the first time, the user must register as a new user. When a user already has a user account, the user must log in after undergoing predetermined authentication, such as entering an ID and password, to be able to use the service. After this authentication, the user can access the website,
A predetermined user interface screen is provided via an application or the like, and the process proceeds to step S101 shown in Fig. 8. Fig. 11 shows an example of the home screen of the application displayed on the user terminal 200. The user can perform registration as described below by selecting the registration menu on this screen. Fig. 11 shows a list of registered child data, as well as corresponding status information, update date information, rating information, and settler information.

First, in step S101, the reception unit 13 of the control unit 130 of the server terminal 100
The server terminal 100 receives registration of basic information such as child information from the user terminal 200 via the communication unit 110. The data management unit 132 of the control unit 130 of the server terminal 100
The received basic information is stored in the child data storage unit 121 of the storage unit 120 as the child data 10
00 and stored in association with the child ID. Here, when the user has registered the above basic information in the child consultation record system 300, the user can perform a predetermined read-out and registration operation on the user terminal 200 (for example, reading a QR code (registered trademark) with a built-in camera, inputting a number such as a child number on the displayed screen, or sending a child data readout request to the server terminal 100).
By performing an operation such as sending the information from the server terminal 100 or the user terminal 200 to the child consultation record system 300, the basic information registered in the child consultation record system 300 can also be imported into an application provided by the server terminal 100.

As shown in FIG. 9, the reception unit 131 receives, in no particular order, registration of basic information about the child, such as the child's name, address, contact information such as an email address, gender, age, school name, grade, name of the homeroom teacher, school attendance situation, tag information, etc. (step S201
), and accepts registration of guardian information about the guardian, such as the guardian's name, ID, address, contact information, and gender (step S202). Next, accepts registration of related party information about the child, such as the name, ID, address, contact information, and gender of related parties such as uncles, aunts, friends of the child's older brother, and the mother's partner (step S203). Then, accepts registration of family group name, ID, group name description,
Registration of family group information related to the family group, such as group members (including children, siblings, past marital relationships, guardians in common-law marriage relationships, etc.) is accepted (step S20
4), and also accepts registration of related institution information regarding related institutions, such as the name, ID, type (medical institution, police, educational institution, etc.), address, contact information, etc. (step S205). Note that the basic information is an example, and not all information needs to be registered, and other information may be included. Furthermore, each ID may be automatically registered as an ID unique to this application by the server terminal 100 when the basic information is registered.

Next, in step S102, the reception unit 131 receives registration of reception data from the user terminal 200. First, the user inputs reception data such as basic reception information (type of abuse (physical abuse, neglect, etc.), start date and time of response, etc.) on the application screen displayed on the user terminal 200. The data management unit 132 of the control unit 130 of the server terminal 100 stores the received reception data in the reception data storage unit 122 of the memory unit 120 as reception data 2000, in association with the reception ID. Here, if the user has registered the reception data in the child consultation record system 300, the user performs a predetermined read-out and registration operation on the user terminal 200 (for example, reading a QR code (registered trademark) with a built-in camera,
By performing operations such as entering a child number or other number on the displayed screen, or sending a request to read child data from the server terminal 100 or the user terminal 200 to the child consultation record system 300, the reception data registered in the child consultation record system 300 can also be imported into an application provided by the server terminal 100.

As shown in FIG. 10, the reception unit 131 receives, in no particular order, the following data in association with the reception data from the user terminal 200: response date and time, investigation title, minutes (investigation results (facts)), assessment,
The server terminal 100 can accept registration of survey information such as future responses (step S301), registration of child image-related information such as image information of the child and/or information on the child's wound, psychological diagnosis information of the child, and information on the child's home situation (step S302), and then registration of risk assessment information (information obtained before the survey or information obtained through the survey) (step S303), and also accept input information entered by multiple users via a chat application (step S304). The data management unit 132 of the control unit 130 of the server terminal 100 stores the accepted basic information in the accepted data storage unit 122 of the memory unit 120 as accepted data 2000 in association with the acceptance ID.

Here, the registration of the above investigation information is assumed to be an operation performed by staff within the child consultation center based on information obtained from staff working outside the center, the registration of the above child image-related information and the registration of the above risk assessment information are assumed to be operations performed by staff working outside the center to check the safety of children, and the above chat communication is assumed to be an operation performed by staff working outside the center to report the investigation results and confirm the response measures sent by staff working inside the center, and so on.A series of registered information may be entered and accepted by multiple staff members both inside and outside the center.

An example of an image registration screen is shown in Fig. 13. On the image registration screen, the user imports an image (for example, an image taken by a camera built into the user terminal 200, or an image taken by a digital camera, a mobile device such as a smartphone, and then saved in the user terminal 200), and selects wound, psychological diagnosis, home situation, etc. as the type of image. If wound is selected as the type of image, the user further selects the part of the child's body related to the wound, and also selects wound, bruise, bite mark, burn, hair loss, bloodshot eye, etc. as the type of wound/fracture, and further selects the type of wound/fracture.
Details of the fracture can be selected from a list (discoloration, bleeding, swelling, sores, old scars, keloids, multiple or mixed fractures, deformity/enlargement/deficiency, etc.). Images related to psychological diagnosis can be photographed images of a drawing made by the child or images of developmental characteristic findings from a medical institution. Images related to the home situation can be images of the room (especially the state of trash) or the object in the home that caused the injury (e.g., an image of the stairs in the home if there is testimony that the child fell down the stairs). In addition to these, any image related to the child can be used. For example, if the object that caused the injury is outside the home (e.g., a park or school), the image can be separately selected and saved as an image related to the relevant facility.

An example of a chat communication screen is shown in Fig. 15. When a user selects an icon for using chat communication displayed at the top of the application screen, a list of individuals or group names with whom to conduct chat communication is displayed, and by selecting each individual or group name, chat communication can be conducted between users.

Here, to input risk assessment information, the user may enter, for example, the following information as shown in FIG.
On the reception data input screen, the user can select the risk assessment information recording menu and then select the risk assessment information registration form. Specific examples of the information (various data related to the reception described above) that can be received on the risk assessment information registration form include: 1) reception date and time (enter the date the risk assessment was performed, etc.); 2) inputter (select the inputter); 3)
Information at the time of notification receipt (enter or select information at the time of notification receipt), 4) Emergency dispatch (select the appropriate item in the risk assessment items for considering emergency dispatch), 5) Investigation protection consideration (select the appropriate item in the risk assessment items for considering investigation protection), 6) Limit assessment applicable (check whether limit assessment applies), 7) Attachment of image ("Wound",
Images of "Psychological Diagnosis,""HomeCondition," and "Other" can be registered. In the case of wounds, the body part and injury details can also be entered), 8) Decision Making and Safety Confirmation (select the decision-making result. Based on the input information, simulation results such as the recurrence rate, probability of serious abuse, and response time can be checked, as well as past similar cases), 9) Action Items (select the action taken and enter the date and time of the action), and 10) Decision Maker (set the approver for the investigation record). The registration form may also have a function to copy at least a portion of previously registered content (e.g., select the child ID associated with the risk assessment information you want to copy and generate a copy). As shown in the example screen in Figure 14, by selecting the "Risk Assessment History" menu, the user can view risk assessment information for at least a portion of the items included in the risk assessment information (e.g., items related to the consideration of whether to perform an emergency dispatch or investigation and protection) in chronological order based on at least date and time information (i.e., view the changes). This is
For example, this is possible by registering risk assessment information in association with date and time information and a child ID. When inputting risk assessment information, the user may refer to the check sheets exemplified in Figures 6 and 7 and input the information as assessment items via an application on the user terminal 200, or the input may be received by displaying a user interface screen on the application where items at least partially identical or similar to the check sheet can be input as an input form, or the check contents may be automatically input by performing image analysis on a check sheet image captured by the camera 240 of the user terminal 200.
In addition, it may be possible to change the content of at least some of the assessment items (for example, check or uncheck) on the screen displaying the changes in risk assessment information.

Next, returning to step S103 in FIG. 8, the risk assessment unit 133 of the control unit 130 performs a risk assessment evaluation regarding the possibility of child abuse based on the registered basic information of the child and the reception data (particularly, risk assessment information) (i.e., generates assessment data). The generated assessment data may be linked to the reception ID and stored as reception data. The risk assessment unit 133 may, for example, use past basic information of the child (age, sex, address (
Municipality), reception information (type of abuse, reception time, reception category (new, re-notification, re-reception) and risk assessment information associated with reception information (reception route, main abuser, applicability of each item in the risk assessment), information on whether or not the limit assessment applies, image information on the child, information on the child's wounds, information on the child's psychological diagnosis, information on the child's home situation, decision-making results information and/or safety confirmation results information, relevant information on items related to response implementation (whether temporary protection was implemented, whether temporary protection was lifted, whether placement in a child welfare institution etc. was implemented, whether placement in a child welfare institution etc. was lifted, whether placement in a foster parent was implemented, whether placement in a foster parent was lifted, whether collaboration with related organizations was implemented, whether social resources or services were used, whether a monitoring system was established or used in the local government or local community), investigation information (survey date and time, investigation title, minutes (investigation results (facts)), information on the assessment,
Information on future responses, additional information obtained through the investigation (risk assessment information (information obtained through the investigation), images of the child obtained during the investigation, information on the child's wounds obtained during the investigation,
The risk assessment learning model may generate evaluation data (output information) by inputting some or all of the following information: the child's psychological diagnosis information obtained during the survey, information about the child's home situation obtained during the survey, the date and time of the next interview for the survey, the status at the end of the survey, the safety scale at the end of the survey (input result information on the child's safety in subjective numerical values), and the response details. The model outputs some or all of the following information: past protection rate (an indicator of the tendency to be temporarily protected), past similar cases (classifying abuse into 36 types and displaying the characteristics of the pattern to which the case most closely resembles; if there are past cases that belong to the same pattern, displaying the past case records), and the probability of severe abuse, recurrence rate, and number of days to respond. The learning model may be trained in advance as training data by extracting at least some of the above input information and result information corresponding to the output information from past data, and may be stored in the storage unit 120 or an external server. The training data may include a greater variety of input information than the above input information, enabling more precise output information (such as the probability of severe abuse). As another example, the risk assessment unit 133 may extract similar past cases according to a combination of some or all of the contents of the input information (particularly the risk assessment information), calculate statistical values from the results of the extracted past cases, and generate some or all of the output information described above. Note that the methods for generating these various types of information and evaluation data are merely examples and are not limited to these.
Furthermore, the risk assessment unit 133 may generate assessment data by further referring to, for example, at least one of survey information and photograph information as the reception data to be referenced for assessment.

Next, in step S104, the risk assessment unit 133 transmits the output information generated in the above step to the user terminal 200, and the output information is displayed in a predetermined format on the user interface screen of the application on the user terminal 200.

Figure 16 shows an example screen displayed on a user terminal for outputting the results of a risk assessment evaluation of a business support application. By selecting the "Simulation" tab on the application's personal page screen displayed on the user terminal 200, a screen is displayed, as shown in Figure 16. Information on past protection rates, a radar chart showing case characteristics based on three indicators: recurrence probability, response time, and severity (probability of severe abuse), and a visualization of past similar cases are displayed. A high value for the past protection rate information indicates a tendency for similar cases to be temporarily protected in the past, helping users determine the urgency of whether to temporarily protect them. The radar chart also represents a balance of factors such as severity (the probability of falling into a category defined as a severe case (e.g., 24 patterns) out of multiple waiting categories (e.g., 36 patterns)), recurrence rate (probability of recurrence in the corresponding group of similar cases), and response time (the number of days required to close the corresponding group of cases). A larger area on the radar chart indicates characteristics such as severeness and a high recurrence rate, and a tendency for cases to take longer to close. Past similar cases are classified into multiple types (for example, 36 types), and the characteristics of the pattern that the case in question most closely resembles are displayed. If there are past cases that belong to the same pattern, the past case records are displayed. In this example, case 47 is displayed as a "re-accepted physical abuse case," and the case in question is often reported by municipalities, 30% of the time.
In 27% of cases, there were signs of ongoing abuse, and in 7% of cases, the informant witnessed violence.
It is understood that discussions with parents can be difficult, a pattern seen in 5.2% of past cases. By reviewing past case records, users can get a hint as to how the case will change.

Users can refer to the risk assessment results and, based on other registered investigation information, child image-related information, and information entered via chat communication, make decisions on whether or not a child needs temporary protection.

The flow of the material data creation process executed by the information processing system 1 of this embodiment will be described with reference to FIG.

First, in the processing of step S401, the material creation unit 134 of the control unit 130 of the server terminal 100 obtains child data and reception data (especially risk assessment information and risk assessment results (risk data)) corresponding to the child ID associated with the request for material creation from the child data storage unit 121 and the reception data storage unit 122.

Next, in the process of step S402, the material creation unit 134 acquires predetermined survey information via a user interface screen that can be input as an input form on an application executed on the user terminal 200. More specifically, the survey information that is requested to be input is as follows:
As shown in Figure 18-19, 1(1) Case Summary, 1(2) Child's Family,
The information may be information on the outline of the case, such as 1(3) the circumstances leading up to the temporary protection in this case. Furthermore, if it is determined that the child has been placed under temporary protection based on reference to the reception data or input operations by the user (i.e., if it is determined that the child has been placed under temporary protection), as illustrated in Figures 19-20, 2(1) the circumstances leading up to the temporary protection in this case,
The information regarding the progress and intention of the investigation and support after temporary protection, such as 2(2) the intention of the parental authority and 2(3) the situation and intention of the child, may be input as survey information by presenting an input form.
Furthermore, at least one of the child data and reception data may be added) and a format for survey records may be read based on the data to generate survey record data.

Next, in step S403, the document creation unit 134 generates document data (so-called explanatory document data) for applying for a temporary protection letter for a child based on the acquired data (particularly, the child data, the risk assessment information, and the evaluation data corresponding to the risk assessment information). More specifically, the explanatory document format may be read and explanatory document data indicating the need for continued temporary protection, such as 3(1) risk assessment considerations (e.g., a list of some or all of the check items determined to be applicable by the investigation, and evaluation data such as past protection rates, recurrence rates within six months, and the probability of severe abuse), and 3(2) the need for protection, as illustrated in Figures 19-21. The explanatory document data may be generated by extracting and assigning necessary data from each data set to the format, or by presenting an input form that allows the user to manually enter some explanatory information. The explanatory material data may contain only information regarding the need for three consecutive temporary protections, as exemplified in Figures 19-21 (in which case, the above-mentioned investigation record data may also be attached as necessary), or the explanatory material data may further refer to the investigation information and include information from the investigation record data, as exemplified in Figures 18-21. Furthermore, the evaluation data may include both evaluation data based only on risk assessment items with relatively high importance (e.g., serious items) and evaluation data that combines multiple risk assessment items, as exemplified in Figure 20.

Next, in the process of step S404, the material creation unit 134 transmits the material data (particularly, at least one of the explanatory material data and the investigation record data) generated in the above step to the user terminal 200, and the material data is displayed in a predetermined format on the user interface screen of the application of the user terminal 200. The material data transmitted to the user terminal 200 may be downloadable to the user terminal 200 in a predetermined data format, or may have a function of transmitting the material data in a manner that allows it to be printed by a printing device (not shown).

As described above, according to this embodiment, users can refer to information on the status of children from inside and outside the child consultation center in a timely manner, and can quickly and appropriately determine whether or not a child needs temporary protection by referring to risk assessment evaluation results, etc. Furthermore, by making it possible to generate document data (especially explanatory document data and investigation record data) based on registered child data and reception data, documents for applying for a temporary protection letter for a child can be quickly and appropriately prepared.

In the above-described embodiment, an example was given of a configuration for generating document data for applying for a temporary protection letter, but the configuration is not limited to this, and it may also be modified to generate document data for child consultation (for example, document data showing various diagnostic information) that can be used, particularly evaluation data corresponding to risk assessment information (evaluation data such as past protection rates, probability of being classified as serious abuse, recurrence rate, and number of days to respond).

Although the embodiments of the present disclosure have been described above, they can be implemented in various other forms, and various omissions, substitutions, and modifications can be made. These embodiments, modifications, and omissions, substitutions, and modifications are included in the technical scope of the claims and their equivalents.

1. Information Processing System
100 Server terminal 110 Communication unit 120 Storage unit 130 Control unit 200 User terminal 300 Child consultation record system NW Network

Claims (5)

An information processing method by an information processing system including a server terminal connected via a network to a user terminal related to a user of a child consultation center,
A step in which the reception unit receives, from the user terminal, registration of child data relating to the child, registration of risk assessment information for supporting protective decisions for the child, and registration of at least one of information regarding whether or not the child is subject to limit assessment, information regarding items related to corresponding implementation, and investigation information including additional risk assessment information obtained through investigation;
A step in which a risk assessment unit performs a risk assessment regarding the possibility of child abuse based on the registered child data and the risk assessment information , as well as information regarding whether the limit assessment applies, information regarding the implementation items, and/or the investigation information;
A step in which a document creation unit generates document data for applying for a temporary protection letter for a child corresponding to the child data based on the registered child data and risk assessment information, information on whether the limit assessment applies, information on items related to the implementation, and at least one of the investigation information, and the result of the risk assessment;
Including,
The risk assessment is performed by generating assessment data using a risk assessment learning model that outputs some or all of the information on past child protection rates, past similar cases, the probability of serious abuse, the recurrence rate, and the number of days to respond;
The reference data is generated based on at least one of information on the past protection rate for children in the evaluation data, past similar cases, the probability of serious abuse, the recurrence rate, and the number of days for response,
An information processing method in which the information on the implementation items includes at least one of the following items: implementation or termination of temporary protection, implementation or termination of measures in child welfare institutions, implementation or termination of measures in foster parents, implementation or termination of cooperation with related organizations, implementation of use of social resources or services, and implementation of establishment or use of a monitoring system in a local government or local community . The information processing method of claim 1, wherein the items related to the limit assessment are set as common items, or are selected by the user from among multiple items corresponding to the child or the child's guardian. The information processing method according to claim 1 , wherein the investigation information includes at least a status at the time of investigation completion. A program for executing an information processing method by an information processing system including a server terminal connected via a network to a user terminal related to a user of a child consultation center,
The information processing method includes:
A step in which the reception unit receives, from the user terminal, registration of child data relating to the child, registration of risk assessment information for supporting protective decisions for the child, and registration of at least one of information regarding whether or not the child is subject to limit assessment, information regarding items related to corresponding implementation, and investigation information including additional risk assessment information obtained through investigation;
A step in which a risk assessment unit performs a risk assessment regarding the possibility of child abuse based on the registered child data and the risk assessment information , as well as information regarding whether the limit assessment applies, information regarding the implementation items, and/or the investigation information;
A step in which a document creation unit generates document data for applying for a temporary protection letter for a child corresponding to the child data based on the registered child data and risk assessment information, information on whether the limit assessment applies, information on items related to the implementation, and at least one of the investigation information, and the result of the risk assessment;
Including,
The risk assessment is performed by generating assessment data using a risk assessment learning model that outputs some or all of the information on past child protection rates, past similar cases, the probability of serious abuse, the recurrence rate, and the number of days to respond;
The reference data is generated based on at least one of information on the past protection rate for children in the evaluation data, past similar cases, the probability of serious abuse, the recurrence rate, and the number of days for response,
The information on the implementation items includes at least one of the following items: implementing or terminating temporary protection, implementing or terminating placement in a child welfare institution, implementing or terminating placement in a foster parent, implementing or terminating cooperation with related organizations, utilizing social resources or services, and establishing or utilizing a monitoring system in the local government or community . An information processing system including a server terminal connected via a network to a user terminal related to a user of a child consultation center,
a reception unit that receives, from the user terminal, the registration of child data relating to a child, the registration of risk assessment information for supporting decisions on the protection of the child, and the registration of at least one of information on whether or not the child is subject to a limit assessment, information on items related to corresponding implementation, and survey information including additional risk assessment information obtained through a survey;
a risk assessment unit that performs a risk assessment regarding the possibility of child abuse based on the registered child data and risk assessment information , as well as information regarding whether or not the limit assessment applies, information regarding the implementation items, and/or the investigation information;
a document creation unit that generates document data for applying for a temporary protection letter for a child corresponding to the child data based on the registered child data and risk assessment information, information on whether the limit assessment applies, information on items related to the implementation, and/or the investigation information, and the results of the risk assessment;
Equipped with
the risk assessment unit performs the risk assessment by generating assessment data using a risk assessment learning model that outputs some or all of information about past child protection rates, past similar cases, the probability of serious abuse, the recurrence rate, and the number of days to respond;
The reference data is generated based on at least one of information on the past protection rate for children in the evaluation data, past similar cases, the probability of serious abuse, the recurrence rate, and the number of days for response,
The information processing system includes information on the items related to the implementation, including at least one of the following items: implementation or termination of temporary protection, implementation or termination of measures in child welfare institutions, implementation or termination of measures in foster parents, implementation or termination of cooperation with related organizations, implementation of use of social resources or services, and implementation of establishment or use of a monitoring system in local governments or local communities .