JP7838222B2 - Information processing systems, information processing methods, and programs - Google Patents

Description

This invention relates to an information processing system, an information processing method, and a program.

Nursing care and care services are available.
Patent Document 1 discloses a reporting and management system for home care services.

Japanese Patent Publication No. 2005-50275

The caregiving and nursing service industries are also seeing a demand for digital transformation (DX) of their operations. Furthermore, due to recent labor shortages, service providers in these industries, whose native language is not Japanese, sometimes have to prepare reports.

According to one aspect of this disclosure, an information processing system is provided. The information processing system has at least one control unit. The control unit controls the display of a first screen upon request. The first screen includes at least physical condition items, emotional items, and expression items. The physical condition items relate to the physical condition of a user receiving care or nursing services. The emotional items relate to the user's emotions. The expression items relate to the user's expressions. Each of the physical condition items, emotional items, and expression items is configured to allow the selection of one or more options from multiple choices. When an option is selected for each of the physical condition items, emotional items, and expression items, the control unit generates multiple candidate sentences to be included in a report about the user based on the selected option, and controls the display of a second screen containing these multiple candidates.

Figure 1 shows an example of the system configuration of an information processing system. Figure 2 shows an example of the hardware configuration of a server device. Figure 3 shows an example of the hardware configuration of a client device. Figure 4 shows an example of the hardware configuration of a client device. Figure 5 is a sequence diagram (part 1) showing an example of information processing in an information processing system. Figure 6 shows an example of an input screen. Figure 7 shows an example of a report document table. Figure 8 shows an example of a report text suggestion screen. Figure 9 is a sequence diagram (part 2) showing an example of information processing in an information processing system. Figure 10 shows an example of a report document table for Modification Example 1. Figure 11 shows an example of a report document table for Modification Example 2.

The embodiments of the present invention will be described below with reference to the drawings. The various features shown in the embodiments below are interchangeable.

<Embodiment 1>
1. System Configuration Diagram Figure 1 is a diagram showing an example of the system configuration of the information processing system 1000. As shown in Figure 1, the information processing system 1000 includes a server device 100, a client device 110, and a client device 120 as its system configuration. The server device 100, the client device 110, and the client device 120 are connected to each other via a network 150. The network 150 may include either or both a WAN (Wide Area Network) and/or the Internet. The network 150 is configured to enable communication between multiple devices connected to the network 150 via wired and wireless connections.

The information processing system 1000 is a system that provides a service to support the creation of reports related to home care (home care reports). While the following explanation uses home care as an example, it can also be applied to home nursing by substituting "care" with "nursing." Furthermore, while the following explanation uses home care as an example, it can also be applied to day care by substituting "home care" with "day care," and to day rehabilitation by substituting "day care." It can also be applied to short-term residential care by substituting "home care," and to short-term medical care by substituting "short-term medical care." Finally, it can also be applied to residential care for residents of specified facilities by substituting "home care."

The server device 100 is a device that provides the main functions of the information processing system 1000 and performs the main processing of the embodiments shown below (including the modifications shown below). The server device 100 is a server device that provides the following home care report creation support service as a SaaS function.

The client device 110 is a terminal device carried and operated by home care workers, such as certified care workers and home helpers, who provide home care services. The client device 110 is an example of a terminal device used by a service provider.

Client device 120 is a terminal device operated by the supervisor (or leader) of the home care worker. Client device 120 is an example of a terminal device used by the administrator of the service provider.

For simplicity, Figure 1 shows only one client device 110 within the information processing system 1000, but multiple client devices 110 may exist within the information processing system 1000. That is, the information processing system 1000 may contain as many client devices 110 as there are home care workers. Similarly, for simplicity, Figure 1 shows only one client device 120 within the information processing system 1000, but multiple client devices 120 may exist within the information processing system 1000. For example, if a single business office has multiple leaders, and each leader has multiple home care workers, the information processing system 1000 may contain as many client devices 120 as there are leaders.

In Figure 1, the client device 110 is depicted as resembling a smartphone; however, the client device 110 is not limited to a smartphone. Any portable device that can display a screen (described later) and allow for the selection or input of information is acceptable. Similarly, in Figure 1, the client device 120 is depicted as resembling a PC (Personal Computer); however, the client device 120 is not limited to a PC. Any device that can display a screen containing suggested instructions (described later) and allow for the selection or input of information is acceptable.

Here, the information processing system described in the claims may consist of multiple devices or of a single device. If the information processing system described in the claims consists of a single device, an example of such a device is a server device 100. If the information processing system described in the claims consists of multiple devices, examples of multiple devices include a server device 100 and a client device 110, or a server device 100 and a client device 120, or a cloud server composed of multiple server devices providing the functions of server device 100.

2. Hardware Configuration (1) Hardware Configuration of Server Device 100 Figure 2 shows an example of the hardware configuration of server device 100.
As shown in Figure 2, the server device 100 includes, as a hardware configuration, a control unit 210, a storage unit 220, a communication unit 230, and an internal bus 240. The control unit 210, the storage unit 220, and the communication unit 230 are electrically connected via the internal bus 240.

The control unit 210 is a CPU (Central Processing Unit) or the like, and controls the entire server device 100.

The storage unit 220 stores programs, data used by the control unit 210 when executing processing based on the program, and other data, using one of the following: HDD (Hard Disk Drive), ROM (Read Only Memory), RAM (Random Access Memory), SSD (Solid State Drive), or any combination thereof. The storage unit 220 is an example of a storage medium. Examples of data used by the control unit 210 when executing processing based on the program include, for example, multiple pre-configured report document data and multiple instruction contents, as described later.

In this specification, the data used by the control unit 210 when executing processing based on the program is described as being stored in the storage unit 220. However, it may also be stored in the storage unit of another device that can communicate with the server device 100. In other words, the data may be stored in the storage unit of any device that the control unit 210 can access and/or retrieve.

The control unit 210 executes processing based on the program stored in the storage unit 220, thereby realizing the functions of the server device 100 and the processing of the server device 100 as shown in the sequence diagrams of Figures 5 and 9, which will be described later.

The communications unit 230 connects the server device 100 to the network 150 and manages communication with other devices.

Furthermore, the hardware configurations of the control unit 210, storage unit 220, and communication unit 230 are not limited to one. For example, multiple control units may be included in the server device 100. The same applies to the client devices 110 and 120 shown below.

(2) Hardware configuration of the client device 110 Figure 3 shows an example of the hardware configuration of the client device 110.
As shown in Figure 3, the client device 110 includes, as a hardware configuration, a control unit 310, a storage unit 320, an input/output unit 330, a communication unit 340, and an internal bus 350. The control unit 310, the storage unit 320, the input/output unit 330, and the communication unit 340 are electrically connected via the internal bus 350.

The control unit 310 is a CPU or similar component that controls the entire client device 110.

The storage unit 320 stores programs, data used by the control unit 310 when executing processing based on the program, and other data, using one of the following: HDD, ROM, RAM, SSD, etc., or any combination thereof. The storage unit 320 is an example of a storage medium.

In this specification, the data used by the control unit 310 when executing processing based on the program is described as being stored in the storage unit 320. However, it may also be stored in the storage unit of another device that can communicate with the client device 110. In other words, the data may be stored in the storage unit of any device that the control unit 310 can access. The functions of the client device 110 are realized when the control unit 310 executes processing based on the program stored in the storage unit 320.

The input/output unit 330 is, for example, a touch panel, which outputs information and inputs information based on user operations.

The communications unit 340 connects the client device 110 to the network 150 via wireless communication and base stations, and manages communication with other devices.

(3) Hardware configuration of the client device 120 Figure 4 shows an example of the hardware configuration of the client device 120.
As shown in Figure 4, the client device 120 includes, as a hardware configuration, a control unit 410, a storage unit 420, an input unit 430, an output unit 440, a communication unit 450, and an internal bus 460. The control unit 310, the storage unit 320, the input unit 430, the output unit 440, and the communication unit 450 are electrically connected via the internal bus 460.

The control unit 410 is a CPU or similar component that controls the entire client device 120.

The storage unit 420 stores programs, data used by the control unit 410 when executing processing based on the program, and other data, using one of the following: HDD, ROM, RAM, SSD, etc., or any combination thereof. The storage unit 420 is an example of a storage medium.

In this specification, the data used by the control unit 410 when executing processing based on the program is described as being stored in the storage unit 320. However, it may also be stored in the storage unit of another device that can communicate with the client device 120. In other words, the data may be stored in the storage unit of any device that the control unit 410 can access. The functions of the client device 120 are realized when the control unit 410 executes processing based on the program stored in the storage unit 420.

The input unit 430 is, for example, a keyboard and/or mouse, which inputs the operator's operation information, etc.
The output unit 440 is, for example, a display, which outputs the input information and the results of processing by the control unit 210.

The communications unit 450 connects the client device 120 to the network 150 and manages communication with other devices.

3. Information Processing The information processing of Embodiment 1 will be described below.

(1) Overview of the process The control unit 210 controls the display of an input screen 600 related to reporting, as shown in Figure 6, which will be described later, in response to a request from the client device 110. The input screen 600 is an example of the first screen.
The input screen 600 includes at least a physical condition item 620, an emotional item 630, and an expression item 640. The physical condition item 620 is an example of a physical condition item. The emotional item 630 is an example of an emotional item. The expression item 640 is an example of an expression item.
Item 620, concerning physical condition, relates to the physical condition of users receiving care services.
Emotional item 630 concerns the emotions of users receiving care services.
Expression item 640 concerns the expressions of users receiving care services. User expressions include the user's complaints, responses, or reactions.
The physical condition items (620), emotional items (630), and expression items (640) are each configured so that one or more options can be selected from multiple choices.
When an option is selected for the physical condition item 620, the emotional item 630, and the expression item 640, the control unit 210 generates multiple candidate sentences to be included in the user report based on each of the selected options.
The control unit 210 controls the system to display the report text suggestion screen shown in Figure 8, which will be described later, and which includes the multiple candidates that have been generated.

With this configuration, the control unit 210 can generate and display multiple candidate sentences for the report based on the selected options for at least three items. Therefore, even busy home care workers can obtain candidate sentences for the report simply by selecting options. Home care workers whose native language is not Japanese can also obtain candidate sentences written in Japanese simply by selecting options. Home care workers are an example of home service providers.

(2) Details of the process (2-1) Report generation Figure 5 is a sequence diagram (part 1) showing an example of information processing in the information processing system 1000.
In sequence SQ501, based on a predetermined operation by the home care worker, the control unit 310 of the client device 110 sends a request to the server device 100 to display the input screen 600.

When a request to display the input screen 600 is received, in sequence SQ502, the control unit 210 generates the input screen 600. If the input screen 600 has been generated in advance and is stored in the storage unit 220 or the like, the control unit 210 may retrieve the input screen 600 from the storage unit 220 or the like.
In this specification, the control unit 210 of the server device 100 acquires or generates a screen and transmits it to the client device. The client device then displays the received screen. However, the control unit 210 may acquire or generate data for generating the screen and transmit it to the client device. The client device may then generate and display the screen based on the received data.

In sequence SQ503, the control unit 210 transmits the input screen 600 to the requesting client device 110.
The processing of sequence SQ503 is an example of a process that controls the display of the input screen 600 on the client device 110.
Upon receiving the input screen 600, in sequence SQ504, the control unit 310 displays the input screen 600.

Figure 6 shows an example of the input screen 600. The input screen 600 is a screen displayed by a home care worker after providing a service to a service user, and is displayed, for example, in a web browser. The input screen 600 includes multiple tabs (Report tab 610, Performance tab, Care Record tab, Past Records tab). When the Report tab 610 is selected, a request to display the input screen 600 related to reporting is sent from the client device 110 to the server device 100.

Item 620 concerns the physical condition of the user receiving care services. The options for item 620 include, for example, "Excellent," "Good," "Average," "Slightly Poor," and "Poor." The images for each option are examples of the available choices.

Emotional item 630 concerns the emotions of users receiving care services. The options for emotional item 630 include, for example, multiple facial images. These facial images are examples of icons representing the user's emotions. An icon is an image displayed on the screen that, when selected, can be used to direct actions. For example, the leftmost option is an icon of a huge smile (hereinafter also referred to as "overjoyed"). The second option from the left is an icon of a normal smile (hereinafter also referred to as "joy"). The third option from the left (center) is an icon of a normal expression (hereinafter also referred to as "normal"). The fourth option from the left (second from the right) is an icon of a slightly angry expression (hereinafter also referred to as "displeased"). The fifth option from the left (far right) is an icon of a very angry (or crying) expression (hereinafter also referred to as "sobbing"). Each facial image representing "overjoyed," "joy," "normal," "displeased," and "sobbing" is an example of an example of an option image.

Expression item 640 concerns the expressions of users receiving care services. The options for expression item 640 include, for example, "Yes" and "No" for complaints, reactions, and responses. The images for "Yes" and "No" are examples of selectable images.

In other words, the input screen 600 includes a selection image. The selection image is configured to allow the user to select one or more options from a set of choices. These choices include information relating to at least one or both of the physical and mental health of the user receiving care or nursing services. The selection image is chosen by the home care worker providing the home care service.

The physical condition items (620), emotional items (630), and expression items (640) are each configured to allow the user to select one or more options from multiple choices.

When options are selected for the physical condition item 620, the emotional item 630, and the expression item 640 on the screen shown in Figure 6, and the OK button is selected, the control unit 310 receives selection information indicating the options for the physical condition item 620, the emotional item 630, and the expression item 640 in sequence SQ505.
In sequence SQ506, the control unit 310 transmits the selection information to the server device 100.

Upon receiving selection information, in sequence SQ507, the control unit 210 generates multiple candidate sentences to be included in the user report based on the choices made in the physical condition item 620, the emotional item 630, and the expression item 640 indicated in the selection information.
The processing of sequence SQ507 can be seen as an example of a process that generates multiple candidate sentences to be included in a user report based on the options indicated by the selected image.

Here, the memory unit 220 stores the report document table.
Figure 7 shows an example of a report document table. Note that Figure 7 shows only a portion of the report document table. The report document tables in Figures 10 and 11, which will be discussed later, are similar.

The report text table shown in Figure 7 includes the following data items: physical condition, emotion, expression, and text. The "physical condition" data item stores the selectable options for the physical condition item 620. Specifically, it contains options such as "very good," "good," "average," "somewhat bad," and "bad." The "emotion" data item stores the selectable options for the emotion item 630. Specifically, it contains options such as "very happy," "happy," "average," and "unhappy." The "expression" data item stores options such as "present" and "absent." The "text" data item stores candidate texts related to the report corresponding to the physical condition, emotion, and expression. These candidate texts are obtained using a pre-trained model and modified by an administrator with the appropriate authority. The pre-trained model is a machine learning model trained using data on the service user's physical condition, emotion, and expression as input data, and the report text as output data.

As shown in Figure 7, even if the data items "Physical Condition," "Emotion," and "Expression" are the same, multiple records (four in the example in Figure 7) with different data in the "Text" field are stored in the report text table.

The memory unit 220 also stores history information.
The history information includes, for each user ID that identifies the user, information about the content of the text written in the report, and information about the date and time the report was created.

More preferably, based on the choices in the physical condition item 620, emotional item 630, and expression item 640 indicated in the selection information, and the sentences selected on the screen shown in Figure 8 (described later) in the previous user's report, which are identified in the history information, multiple relevant sentences are selected and obtained from the report sentence table.
For example, if, based on the history information, it is determined that the text in the data item "Text" of the bottom record in the report text table shown in Figure 7 was selected last time, the control unit 210 generates the texts for the three data items "Text" in the report text table shown in Figure 7, in order from the top, based on the selections for the physical condition item 620, the emotional item 630, and the expression item 640 indicated in the selection information, by acquiring them as multiple candidate texts to be included in the report about the user.
The processing of sequence SQ507 is an example of the process by which the control unit 210 generates multiple candidates based on each selected option and the history information of candidates selected on the report text suggestion screen, which will be described later, relating to the user. The report text suggestion screen is an example of the second screen.
Furthermore, the processing of sequence SQ507 can be considered an example of a process that generates multiple candidates other than the previously selected candidate for the user's report, based on each selected option and historical information.

In sequence SQ508, the control unit 210 generates a report text suggestion screen, as shown in Figure 8, which will be described later, containing the multiple candidates that have been generated.
In sequence SQ509, the control unit 210 transmits the generated report text suggestion screen to the client device 110.
The processing of sequence SQ509 is an example of a process that controls the display of a report text suggestion screen containing multiple candidate sentences.
Furthermore, the processing of sequence SQ509 can be considered an example of a process that controls the display of the report text suggestion screen 800 on the client device 110.
Upon receiving the report text suggestion screen, in sequence SQ510, the control unit 310 displays the report text suggestion screen on the input/output unit 330.

Figure 8 shows an example of the report text suggestion screen 800. As shown in Figure 8, the report text suggestion screen 800 includes text 810, text 820, and text 830 as candidate texts to be included in the report. These texts were generated by sequence SQ507. These texts are configured to be selectable on the report text suggestion screen 800. In other words, the report text suggestion screen 800 is configured to allow selection of multiple candidate texts.
As described above, the multiple text suggestions included in the report text suggestion screen 800 are all suggestions other than those selected in the previous report text suggestion screen 800 for the same user.
As another example, the control unit 210 may be controlled to generate and display a report text suggestion screen that includes the previously selected candidate. The control unit 210 may also display the candidate text that is the same as the previously selected text and other candidates in a manner that makes them distinguishable. Examples of distinguishable manners include changing the color of the text, changing the font of the text, or displaying an image near the text to indicate that it is the same text as the previously selected text.

In sequence SQ511, the control unit 310 receives a selection operation via the input/output unit 330 to select at least one of the multiple sentences displayed on the report sentence suggestion screen 800.

In sequence SQ512, the control unit 310 transmits the text selected on the report text suggestion screen 800 to the server device 100.
Upon receiving the selected text, in sequence SQ513, the control unit 210 generates a service provision report that includes the selected text. The report includes information such as the home care service provider, service provider manager, home care worker, user, report creation date, validity period of user certification, and care level, along with the report text. This information may be stored in the storage unit 220 or other devices, or it may be obtained from other systems that are linked with the server device 100.
The processing of sequence SQ513 is an example of a process that generates a report based on the candidates selected on the report text suggestion screen 800.

In sequence SQ514, the control unit 210 stores the generated report in a predetermined storage area such as the storage unit 220.

(2-2) Instruction sheet generation Figure 9 is a sequence diagram (part 2) showing an example of information processing in the information processing system 1000.
In sequence SQ901, the control unit 210 obtains a report from the storage unit 220, etc.
The processing of sequence SQ901 may be performed immediately after the processing of sequence SQ514 is completed, or it may be performed after the processing of sequence SQ514 is completed and a display request or the like is received from the client device 120.

In sequence SQ902, the control unit 210 generates multiple candidate instructions based on the report text included in the report. The instructions are those related to the provision of the following services to the home care worker, as included in the report.
For example, a memory unit 220 or the like may store an association table in which the text of the report included in the report is associated with the instruction content. The instruction content is a set of instructions corresponding to the text of the report. The control unit 210 retrieves a set of instructions from the association table based on the text of the report included in the report and selects a set of candidates.
As another example, the control unit 210 may use a trained model to obtain multiple candidate instructions. The trained model is a model that has been trained using the report text included in the report as input data and multiple instructions for the report text as output data. The control unit 210 may input the report text included in the relevant report into the trained model, obtain the multiple instructions output from the trained model, and use them as multiple candidates.
The processing of sequence SQ902 is an example of a process that generates multiple candidate instructions for service providers based on a report.

In sequence SQ903, the control unit 210 generates an instruction content suggestion screen that includes multiple candidate instruction content options.
In sequence SQ904, the control unit 210 transmits the instruction content suggestion screen to the client device 120.
The processing of sequence SQ904 is an example of a process that controls the display of a screen containing the instructions on the terminal device of the administrator of the service provider.

Upon receiving the instruction suggestion screen, in sequence SQ905, the control unit 410 of the client device 120 displays the instruction suggestion screen on the output unit 440. The instruction suggestion screen contains multiple instruction options corresponding to the content described in the report. The multiple instruction options on the instruction suggestion screen are configured to be selectable.
The control unit 410 may also modify the instruction content displayed on the instruction content suggestion screen based on modification operations performed via the input unit 430 or the like of the client device 120.
As another example, the instruction suggestion screen may contain only a single instruction.

In sequence SQ906, the control unit 410 receives a selection operation via the input unit 430 or the like to select at least one instruction from among the multiple instruction contents displayed on the instruction content suggestion screen. If the instruction content suggestion screen contains only a single instruction, the control unit 410 may accept a selection operation for the single instruction contained on the instruction content suggestion screen, or, if the instruction can be modified, it may accept a modified single instruction.
In sequence SQ907, the control unit 410 transmits the instruction selected on the instruction suggestion screen to the server device 100.
Upon receiving the selected instruction, in sequence SQ908, the control unit 210 stores the instruction in the storage unit 220 or the like, associating it with, for example, the corresponding report.

In sequence SQ909, the control unit 210 transmits predetermined data, including the instruction content, to the client device 110 of the home care worker who will next visit the user's home and provide service.

Next, the home care worker who visits the user's home and provides services can do so while considering the instructions selected by the supervisor.

As described above, according to Embodiment 1, the control unit 210 can generate and display multiple candidate sentences to be included in the report based on the selections made on the input screen 600, as shown in Figure 8. Therefore, even busy home care workers can obtain candidate sentences to be included in the report simply by selecting an option. Furthermore, home care workers whose native language is not Japanese can also obtain candidate sentences written in Japanese simply by selecting an option.
Furthermore, according to Embodiment 1, the control unit 210 can generate and display a screen that includes information suggesting instructions for the home care worker based on the text described in the report. Therefore, the manager or other person in charge of managing the home care worker can select and issue appropriate instructions according to the report.

(Variation 1)
The following describes Modification 1 of Embodiment 1. Modification 1 is included in Embodiment 1 and is not a different embodiment from Embodiment 1. Configurations and processes not described in Modification 1 are the same as in Embodiment 1.

Figure 10 shows an example of a report document table in Modification Example 1. Compared to the report document table in Figure 7, the report document table in Modification Example 1 includes "season" as a data item. The data item "season" stores the season (e.g., spring, summer, autumn, winter).

In the modified example 1, the control unit 210 identifies the season (for example, spring, summer, autumn, or winter) from the date information of the user's use of home care services stored in the memory unit 220, or from date information obtained from a predetermined system, etc. For example, the control unit 210 defines the period from December to February as winter, the period from March to May as spring, the period from June to August as summer, and the period from September to November as autumn. Based on the choices in the physical condition item 620, the emotional item 630, and the expression item 640 indicated in the selection information, the sentences selected on the screen shown in Figure 8 (described later) in the previous user's report identified in the history information, and the identified season, the control unit 210 generates multiple sentences by selecting and obtaining multiple corresponding sentences from the report sentence table.
This process is an example of a process in which the control unit 210 generates multiple candidate sentences to be included in the user report based on each selected option and seasonal information.

According to Modification 1, the control unit 210 can further select and present suggested sentences to be included in the report, depending on the season.

(Variation 2)
The following describes a modified example 2 of Embodiment 1. Modified example 2 is included in Embodiment 1 and is not a different embodiment from Embodiment 1. Configurations and processes not described in Modified Example 2 are the same as in Embodiment 1.

Figure 11 shows an example of a report document table in Modification Example 2. Compared to the report document table in Figure 7, the report document table in Modification Example 2 includes "Service Details" as a data item. The data item "Service Details" stores the details of the care service.

In the modified example 2, the control unit 210 identifies the service content for the user from the care plan (nursing care service plan) created by the care manager, etc., which is stored in the memory unit 220, etc. The care plan includes the user's basic information, the overall policy of the support plan, the user's needs, goals, specific support content, weekly nursing care services and the user's activities, key points such as the contents and conclusions of the service provider meeting, the contents of consultations from the user, the contents of communication with service providers, coordination matters, the monthly schedule of nursing care services to be provided, the contents of services for each service provider, the user's co-payment amount, etc.
The control unit 210 generates multiple sentences by selecting and retrieving multiple relevant sentences from the report sentence table based on the choices for the physical condition item 620, the emotional item 630, and the expression item 640 indicated in the selection information, the sentences selected on the screen shown in Figure 8 (described later) which are described in the previous user's report as identified in the history information, and the identified service content.
This process is an example of a process in which the control unit 210 generates multiple candidate sentences to be included in a report about the user, based on each selected option and the content of the service received by the user.

According to Modification 2, the control unit 210 can further select and present suggested sentences to be included in the report, depending on the content of the service received by the user.

(Variation 3)
The following describes Modification 3 of Embodiment 1. Modification 3 is included in Embodiment 1 and is not a different embodiment from Embodiment 1. Configurations and processes not described in Modification 3 are the same as in Embodiment 1.

In the modified example 3, the control unit 210 identifies the next service content for the user from the care plan (care service plan) created by the care manager, etc., which is stored in the memory unit 220, etc. Examples of service content include preparation of service records, personal care (excretion assistance), personal care (meal assistance), personal care (wiping), personal care (bathing), personal care (grooming), personal care (dressing assistance), personal care (mobility/transfer assistance), personal care (hospital visit assistance), personal care (outing assistance), personal care (getting up/going to bed assistance), personal care (medication assistance), etc.
In the modified example 3, the memory unit 220, etc., may store an association table in which the report text included in the report, the service content of the next care service, and the instruction content are linked. The instruction content consists of multiple instruction contents corresponding to the report text. The control unit 210 retrieves multiple corresponding instruction contents from the association table based on the report text included in the report and the service content of the next care service, and sets them as multiple candidates.
As another example, the control unit 210 may use a trained model to obtain multiple candidate instructions. The trained model is one that has been trained using the report text included in the report and the service content of the next care service as input data, and multiple instructions for the report text as output data. The control unit 210 may input the report text included in the relevant report and the service content of the next care service into the trained model, obtain multiple instructions output from the trained model, and use them as multiple candidates.
These processes are an example of generating multiple possible instructions based on the report and the content of the next service to the user.

According to Modification 3, a screen can be generated and displayed that includes information suggesting instructions for the home care worker based on the text and other information described in the report and the content of the next service to be used by the user.
<Note>
The product may be provided in any of the following embodiments.
(Note 1)
An information processing system,
Having at least one control unit,
The control unit,
Control to display the first screen upon request,
The first screen described above includes at least physical condition items, emotional items, and expression items,
The aforementioned health condition items relate to the health condition of users receiving care or nursing services.
The aforementioned emotion items are items relating to the user's emotions,
The aforementioned expression items are items relating to the user's expression,
Each of the aforementioned physical condition items, emotional items, and expression items is configured to allow the selection of one or more options from multiple choices.
When an option is selected for the physical condition item, the emotional item, and the expression item, multiple candidate sentences to be included in the user report are generated based on each of the selected options.
Control to display a second screen containing the aforementioned multiple candidates.
Information processing system.
(Note 2)
The information processing system described in Appendix 1,
The second screen is configured to allow selection of the multiple candidates.
The control unit,
The report is generated based on the candidates selected on the second screen.
Information processing system.
(Note 3)
The information processing system described in Appendix 1,
The control unit,
The system generates the multiple candidates based on each selected option and the user's history information of the candidates selected on the second screen.
Information processing system.
(Note 4)
The information processing system described in Appendix 3,
The control unit,
Based on each selected option and the aforementioned history information, the system generates multiple candidates for the user's report other than the previously selected candidate.
Information processing system.
(Note 5)
The information processing system described in Appendix 1,
The control unit,
Based on each selected option and seasonal information, multiple candidate sentences are generated for inclusion in the report concerning the user.
Information processing system.
(Note 6)
The information processing system described in Appendix 1,
The control unit,
Based on each selected option and the content of the service received by the user, multiple candidate sentences to be included in the report concerning the user are generated.
Information processing system.
(Note 7)
The information processing system described in Appendix 1,
The control unit,
Based on the aforementioned report, multiple candidate instructions are generated for the provider of the service.
Information processing system.
(Note 8)
The information processing system described in Appendix 7,
The control unit,
Based on the aforementioned report and the content of the next service to the aforementioned user, multiple candidate instructions are generated.
Information processing system.
(Note 9)
The information processing system described in Appendix 1,
The control unit,
Control the display of the first screen and the second screen on the terminal device of the provider of the service.
Information processing system.
(Note 10)
The information processing system described in Appendix 7,
The control unit,
Control the display of a screen containing the aforementioned instructions on the terminal device of the administrator of the service provider.
Information processing system.
(Note 11)
An information processing system,
Having at least one control unit,
The control unit,
Control to display the first screen upon request,
The first screen mentioned above contains the selected image.
The aforementioned selection image is configured to allow the selection of one or more options from multiple options.
The aforementioned multiple options are selections that allow for the selection of information regarding either or both of the physical and mental condition of the user receiving care or nursing services.
The selected image is selected by the visiting service provider who provides the service.
Based on the options shown in the selected image, multiple candidate sentences to be included in the report concerning the user are generated.
Control to display a second screen containing the aforementioned multiple candidates.
Information processing system.
(Note 12)
The information processing system described in Appendix 11,
The aforementioned multiple candidates are candidates other than the one previously selected on the second screen with respect to the user.
Information processing system.
(Note 13)
An information processing method performed by an information processing system,
Control to display the first screen upon request,
The first screen described above includes at least physical condition items, emotional items, and expression items,
The aforementioned health condition items relate to the health condition of users receiving care or nursing services.
The aforementioned emotion items are items relating to the user's emotions,
The aforementioned expression items are items relating to the user's expression,
Each of the aforementioned physical condition items, emotional items, and expression items is configured to allow the selection of one or more options from multiple choices.
When an option is selected for the physical condition item, the emotional item, and the expression item, multiple candidate sentences to be included in the user report are generated based on each of the selected options.
Control to display a second screen containing the aforementioned multiple candidates.
Information processing methods.
(Note 14)
It is a program,
Computers,
A program to function as an information processing system as described in any one of the appendices 1 through 12.

While various embodiments of the present invention have been described, these are presented as examples only and are not intended to limit the scope of the invention. Novel embodiments can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. The embodiments and variations thereof are included within the scope and spirit of the invention, as well as within the scope of the invention and its equivalents as described in the claims.

The above-described embodiments used examples of documents to be included in reports. However, these methods can also be applied to documents that need to be completed after home care or home nursing services, such as home care records.

100: Server device 110: Client device 120: Client device 150: Network 210: Control unit 220: Storage unit 230: Communication unit 1000: Information processing system

Claims (3)

An information processing system,
Having at least one control unit,
The control unit,
Control to display the first screen upon request,
The first screen described above includes at least physical condition items, emotional items, and expression items,
The aforementioned health condition items relate to the health condition of users receiving care or nursing services.
The aforementioned emotion items are items relating to the user's emotions,
The aforementioned expression items are items relating to the user's expression,
Each of the aforementioned physical condition items, emotional items, and expression items is configured to allow the selection of one or more options from multiple choices.
When an option is selected for the physical condition item, the emotional item, and the expression item, multiple candidate sentences to be included in the user report are generated based on each of the selected options.
Control to display a second screen containing the aforementioned multiple candidates,
The second screen is configured to allow selection of the multiple candidates.
The control unit,
Based on the candidates selected on the second screen, the report is generated.
Based on the aforementioned report and the content of the next service to the aforementioned user, multiple candidate instructions are generated for the provider of the aforementioned service.
Information processing system. An information processing method performed by an information processing system,
Control to display the first screen upon request,
The first screen described above includes at least physical condition items, emotional items, and expression items,
The aforementioned health condition items relate to the health condition of users receiving care or nursing services.
The aforementioned emotion items are items relating to the user's emotions,
The aforementioned expression items are items relating to the user's expression,
Each of the aforementioned physical condition items, emotional items, and expression items is configured to allow the selection of one or more options from multiple choices.
When an option is selected for the physical condition item, the emotional item, and the expression item, multiple candidate sentences to be included in the user report are generated based on each of the selected options.
Control to display a second screen containing the aforementioned multiple candidates,
The second screen is configured to allow selection of the multiple candidates.
Based on the candidates selected on the second screen, the report is generated.
Based on the aforementioned report and the content of the next service to the aforementioned user, multiple candidate instructions are generated for the provider of the aforementioned service.
Information processing methods. It is a program,
Computers,
A program for causing the information processing system described in claim 1 to function as such.