JPS627598B2 - - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention relates to an automatic transaction device that automatically performs transactions such as cash payments and deposits based on operations by a customer. The present invention relates to a guidance display device in an automatic transaction device that provides guidance.

Conventionally used automatic transaction devices, such as automatic teller machines and automatic teller machines, are large machines that have a mechanical part that handles payment or deposit media and an electrical control part that are integrally housed in a housing. It is. For this reason, a relatively large guide display device has been used to guide the customer's operations. For example, a circular film or drum is printed with text that guides the customer through the required operations, and by rotating the film or drum, only the necessary text is shown to the customer through a hole in the front of the automatic transaction device. This is how it was done.

On the other hand, in recent years, efforts have been made to downsize automatic transaction devices themselves. This is because conventional automatic transaction devices are large, requiring a lot of packaging and transportation costs, and installation locations are limited.Furthermore, the large size of the device means that objects other than the customer can get behind the device. This is because it has various drawbacks, such as being easy to hide and inviting fraud. Therefore, although there is a demand for automatic transaction machines to be smaller in size, the conventional guidance display devices as described above cannot meet this demand. This is because the guide display device is large in size and cannot be directly incorporated into an automatic transaction device.

Furthermore, the conventional guide display device has a complicated mechanism, and has the disadvantage that the position of the film or drum must be controlled with high precision in order to place only the necessary display facing the predetermined through hole. Additionally, since the customer is only shown the text that guides the currently requested operation, it is difficult to determine the relationship between the previous and subsequent operations or whether or not the requested operation has already been performed. It was unclear and not easy for customers to understand.

The present invention has been made based on the above circumstances, and provides an automatic transaction device that is easy to understand and easy to operate for customers, while reducing the size of the device and simplifying the mechanism and control means. The purpose is to provide a guidance display device.

Hereinafter, the present invention will be explained according to an illustrated embodiment.

FIG. 1 is a diagram showing the entire automatic teller machine as an automatic transaction device of the present invention, for example, and 1 is a diagram showing the entire automatic teller machine.
A mechanism section that directly handles transaction media such as ID cards, banknotes, statement slips, etc. 2 is an electrical control section that houses the control rack and power supply etc. that control this mechanism section 1; 3 is an electrical control section that controls the mechanism section 1 and the electrical control section 2; This is the cable to be connected.

The operating procedure of the cash dispensing machine shown in FIG. 1 is roughly explained as follows. That is, the customer inserts the ID card from the card entrance 4, operates the keyboard 6 according to the instructions displayed on the operation surface 5, and performs operations such as inputting the PIN number, inputting the amount, and confirming.
The transaction is completed by receiving the slip from the slip exit 7 and the bill from the bill exit 8.

Next, the structure and operation will be explained in detail by taking the automatic teller machine shown in FIG. 1 as an example of an embodiment of the present invention.

FIG. 2 is a block diagram of the automatic teller machine. That is, 1 is the mechanical part of the above-mentioned automatic teller machine, and inside it there is an ID card reader 10 that receives and reads an ID card from the card entrance 4 in order to authenticate the authenticity of the customer, and an ID card reader 10 that reads the transaction details. Each unit includes a slip printing section 11 that issues a slip shown in the figure, a dispensing unit 12 that dispenses cash, a guidance display section 13 that displays necessary operating procedure guidance text on the operation surface 5, and controls the keyboard 6. A control section 14 for controlling each of these units is built-in.

This mechanism section 1 is connected to the electrical equipment control section 2 via the cable 3 as described above. The electrical equipment control unit 2 processes data sent from the mechanism unit 1 via the cable 3 and the interface unit 15 which acts as a connection unit for receiving data from the mechanism unit 1 or sending data thereto. Main control unit 1
6. Storage unit 17 that stores data necessary for transactions;
It is comprised of a communication control section 18 including a modem for online communication with a host computer.

Further, a power supply section for supplying power to each of these units is installed in the electrical equipment control section 2 (not shown).

Further, the operation surface 5 is roughly divided into a display surface 19 and a keyboard 6, as shown in FIG. The keyboard 6 includes a numeric keypad 20 for specifying the payment amount or entering a PIN number, and an inquiry key 2 that is operated only when a balance inquiry is desired.
1. Unit keys 22a, 22b, 22c for inputting the unit of amount specified with the numeric keypad 20, numeric keypad 2
0 and unit keys 22a, 22b, and 22c, a display 23 is operated when it is recognized that the payment amount displayed on this display 23 matches the desired payment amount. It consists of an approval key 24 and a disapproval key 25 that is operated when a match is not recognized.

The display surface 19 also includes wording 26a that guides the customer to perform operations such as inserting a card, inputting a PIN number, specifying the payment amount, receiving the card and receipt, and withdrawing paid cash, and this guidance wording 26a. A plurality of sections 28a, 28b, . First indicator 29, guidance wording 2
When the customer performs the operation shown in 6a, if the operation is an error, the correction wording 26b that indicates the details of the incorrect operation and urges the customer to perform the operation again, and the corresponding wording among the plurality of correction wordings 26b. It is comprised of a second indicator 30 for giving instructions, an attendant call key 31 operated by the customer to call an attendant as necessary, and the like.

Now, suppose that a customer inserts an ID card into the card entrance 4 while a cash payment transaction is being handled. At this time, the control section 14 controls the guide display section 13 to cause the first indicator 29 of the section 28a to light up continuously when the ID card is inserted. The inserted ID card is taken into the card reader 10, where the account number and password information recorded on the ID card are read. At the same time, main control unit 1
6 instructs the control unit 14 to proceed to the next processing step. Upon receiving this command, the control unit 14
sends a signal to the guide display section 13 to proceed to the processing step. Upon receiving this signal, the guide display unit 13 keeps the first indicator 29 in the section 28a lit continuously, and causes the first indicator 29 in the section 28b to turn on intermittently. In other words, the display screen 19 requests the customer to input his or her personal identification number. Here, the customer uses the numeric keypad 20 to enter his or her own 4-digit password. When the four-digit password is entered, the first indicator 29 in the section 28b lights up continuously.

Information from the card reader 10 and keyboard 6 is sent to the main control section 16 via the control section 14, cable 3c, and interface section 15.
The main control unit 16 regards the information sent from the keyboard 6 as an address, reads out the password data stored in the storage unit 17 corresponding to this address, and reads the password data sent from the card reader 10. Verify. As a result of the verification, if the inserted ID card is recognized as legitimate, the process proceeds to the next step. Incidentally, the transition of these steps is notified to the customer through the operation surface 5 as described above. The operation surface 5 is driven by the guide display section 13 under the control of the control section 14 as described above.

In this embodiment, the indicators 29 and 30 are
A light emitting element such as an LED is used.

In the present invention, the guidance display device includes the operation surface 5, the keyboard 6, the guidance display section 13, and the control section 1.
4 is the main component. That is, the operation surface 5 mainly functions to provide various guidance to customers in order to request operations of the automatic teller machine, and the keyboard 6 functions to provide various guidance according to the guidance text displayed on the operation surface 5. This is for the customer to perform operations, and serves to input the customer's request into the automatic teller machine. It processes various information received.
For example, it includes drive circuits for the indicators 29 and 31 and an encoder that converts signals from the keyboard 6 into predetermined codes. This guide display section 13 is controlled by a control section 14. The control by this control unit 14 will be clear from the explanation of the operation below, but it sequentially processes the operations that the automatic teller machine requests from the customer and the information that is input into the machine according to this operation. Teyuki, when you need it,
It activates the necessary units. Here, "when necessary" means when the automatic teller machine is given several processing steps from the main control unit 16 to perform from the start of the transaction to the end of the transaction.

Now, the operation of the structure as described above will be explained. The operation will be explained for each processing step from when the customer starts the transaction until it ends. Each of these processing steps corresponds to the guidance text displayed on the operation surface 5. Therefore, the operation procedure guided by this guidance wording will be explained below.

If the automatic teller machine handles cash payment transactions, the shutter of card slot 4 (not shown)
has been opened and marked in its section to indicate that it is being handled. At the same time, the first indicator 29 in the section 28a lights up intermittently, and the operation according to the guidance message displayed in the section 28a, ``Stop being irritated, please insert your card.'' customers are required to do so. If the cash dispenser is not handling cash payment transactions, the card slot 4 is closed and the auxiliary wording 26b in the compartment 28a
The second indicator 30 is continuously lit.

Furthermore, if the inserted card is not recognized as legitimate as a result of the verification in the main control section 16, a command to that effect is sent from the main control section 16 to the control section 14. In response to this command, the control unit 14 activates the card reader 10 to return the ID card to the card slot 4, causes the first indicator 29 in the compartment 28b to intermittently light up, and issues a second instruction. The guide display unit 13 is activated so that the body 30 is lit continuously to prompt the customer to re-enter the password.

When the inserted card is valid, the control section 14 energizes the guide display section 13 in accordance with the processing step transition command from the main control section 16. Therefore, the first indicator 29 in the section 28b remains lit continuously, and then the first indicator 29 in the section 28c is lit intermittently. The customer operates according to the guidance wording 26a in the section 28c, that is, inputs the desired amount of money using the numeric keypad 20 and unit keys 22a, 22b, and 22c.

Here, it is assumed that the customer wishes to pay 98,000 yen, for example. Thus, the information on the payment amount entered through the numeric keypad 20 and unit keys 22a, 22b, and 22c is once sent to the electrical equipment control section 2 via the control section 14, and is also sent to the display 23 and displayed to that effect. Ru. The customer confirms the content displayed on the display 23 and then presses the approval key 24. If the user is dissatisfied with the content displayed on the display 23, the disapproval key 25 is pressed. This clears the amount previously deposited.

Now, the information related to this payment amount is in the control unit 1.
4, is sent to the main control unit 16 via the cable 3c and the interface unit 15, but at the same time,
It is sent to a host computer (not shown) via the communication control unit 18 along with data such as the account number read from the ID card. The host computer checks the balance in the account, and if the desired payment amount entered on the keyboard 6 does not exceed the balance in the account, the transaction is permitted and a signal to that effect is sent via the communication control unit 18. The balance is sent to the main control unit 16, and the balance is updated on the host computer side.

During this time, the processing steps are the contents displayed in the section 28d. That is, the first indicator 29 in the section 28d is lit continuously. (In this processing step, no operation is requested from the customer, so the indicator 29 is lit continuously from the beginning.) If the balance check on the host computer shows that the amount you wish to pay is If you exceed the balance in your account or exceed the limit amount,
A command to that effect is sent from the main control section 16 to the control section 14, and the control section 14 sends a signal to the guide display section 13 to intermittently light up the first indicator 29 in the section 28c, and also causes the first indicator 29 in the section 28c to The second indicator 30 of is lit continuously. Therefore, the customer will have to re-input the amount.

Based on the permission signal from the host computer, the main control section 16 instructs the control section 14 to withdraw money and create a slip, and at the same time instructs the processing step to proceed.

That is, the card is inserted into the card entrance 4 from the card reader 10, and the first indicator 29 in the section 28e lights up intermittently to request the customer to take out the card. When the card is removed by the customer, the first indicator 29 in compartment 28e is illuminated continuously. Next, the main control section 16 further instructs the control section 14 to proceed to a processing step.

Then, in the slip printing section 11, the printed slip is delivered to the slip exit 7, and the first indicator 29 in the section 28f lights up intermittently. This requires the customer to retrieve the document. When the slip is taken out, the main control section 16 instructs the control section 14 to proceed to the processing step. Therefore, the cash (98,000 yen) withdrawn by the dispensing unit 12 is transferred to the banknote outlet 8 by a combination of 10,000 yen bills and 1,000 yen bills.
The first indicator 29 in the section 28f is turned on continuously, and the first indicator 29 in the section 28g is turned on continuously.
The indicator 29 is lit intermittently. This requires the customer to withdraw cash.

Thus, when cash is removed, the processing steps are returned to their initial state. Therefore, section 2
The first indicators 29 in sections 8b to 28g are all deenergized, and only the first indicator in section 28a is lit intermittently. Further, the removal of cards, slips, and cash is detected by detectors installed at the respective input slots and exits, and the signal is sent to the control unit 14 and used as a trigger for transitioning to the processing step. It will be done.

Further, the second indicator 30 is deenergized when the erroneous operation is repeated.

In addition, auxiliary phrases 26b such as "Please try again from the beginning,""Please go to the counter," and "A staff member will come." are used when an inappropriate operation is performed or an inappropriate card is used. or used when the device malfunctions, in which case the applicable supplementary text 2
6b is specified by the second indicator 30.

As described above, the present invention is extremely useful in reducing the size of automatic transaction devices, and can provide a clear and easy-to-understand guidance display device with a simple configuration.

[Brief explanation of the drawing]

FIG. 1 is a perspective view of an automatic teller machine showing an embodiment of the present invention, FIG. 2 is a block diagram of the same embodiment, and FIG. 3 is a plan view of essential parts of the same embodiment. 1... Mechanism section, 2... Electrical control section, 14... Control section,
19...Operation surface, 26a, 26b...Wording, 28a,
28b,...28g...section, 29,30...indicator.

Claims (1)

[Claims] 1. In automated transaction devices that automatically conduct transactions based on customer operations. , an operation surface to be operated by the customer, and a plurality of sections arranged on this operation surface according to the customer's operation steps, in which words are written in advance to guide all necessary operations for each operation step. , a first display provided in each of the compartments for displaying instructions to perform an operation according to the words written in the compartment; and a first display for re-operating after the customer makes an erroneous operation in at least one of the plurality of compartments. When the customer is requested to perform an operation, the first display is lit intermittently, and when the operation according to the request is performed, the first display is lit continuously. A guide display device for an automatic transaction device, comprising: a control section that lights the first display body intermittently and lights the second display body when a customer makes an erroneous operation.