JPS645506B2 - - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention relates to a method for creating customer service data that determines the serviceable range of customers, that is, extension telephones, in a private telephone exchange. The present invention relates to a customer service data creation method that can be used to create customer service data when switching to the customer service data creation method.

In a private telephone system, the customer (extension telephone)
For example, if the service range is different, such as a service that can only be used within the premises, a call that can be made to local calls, a call that can be made to a certain area outside the city, or a call that can be made to all of Japan. There are many. In such a case, the permissible range for each customer is stored, for example, in memory, and when the customer uses it, it can be checked whether or not the manner of use is within the permissible range of the customer. Check and do not allow usage that is outside the permissible range. Therefore, if the scope of service for a particular customer is to be changed for some reason, the contents stored in the memory must also be corrected. This memory also stores data such as the type of telephone of this external customer, ie, whether it is a rotary telephone or a push-button telephone, and whether it can respond to incoming calls from an external line.

When creating new data or correcting data stored in such memory, the attendant console is configured to perform two types of operations: exchange control mode and maintenance mode, and when replacing the private telephone equipment. When operating as a stand, it is controlled in exchange control mode, and when creating or correcting customer data as described above, it is controlled in maintenance mode.
Therefore, in addition to the various keys used in the exchange control mode, this type of conventional relay stand requires parameter keys to be used in the maintenance mode, as will be described later. There are problems with ease and speed.

In other words, if you are creating a new customer with extension number 200, and the allowed usage range is Class 2, which allows you to use up to local calls, after setting the control of the attendant console to maintenance mode, press the push button on the attendant console. As shown in Figure 1 A, first enter 51 as the command identification code to indicate customer data creation, press the * mark key, then enter the extension number 200.
Press the # mark key as the parameter classification key. Next, enter 2, which indicates class 2, and press the * mark key, which indicates the end of the command. Also, as shown in Figure 1B, when correcting the telephone numbers 210 and 211 to Class 2 service, enter the command identification code 51, press the * key, and then input the extension number 210. Enter it, press the # mark key as the parameter classification key, and enter 2 to indicate class 2.
Press the # key for parameter classification. Then, input the extension number 211, press the # key for parameter classification, input 2, and press the * key to indicate the end of the command. Since the operating procedure specifies that the next digit of a telephone number indicates the class of permissible use, this means that customer data for extensions 210 and 211 will have a permissible use class of 2. It will be registered if it exists.

Additionally, when a customer's phone with extension number 212 was changed to a push-button type and its function was to be able to answer incoming calls, the type code of the phone was corrected to 2, which corresponds to the push-button type, and the service code was changed to 2, which corresponds to the push-button type. needs to be corrected to 3, which corresponds to being able to answer incoming calls.
However, in order to make such corrections, after entering the phone number, parameters of the customer service data, such as usage permission range, phone type code, service code, etc.
The operating procedure for inputting parameters is defined so that they are input in the order of ..., so when correcting a parameter or a parameter, even if there is something that does not need to be corrected, for example, it will be corrected. Must be entered. Therefore, in such a case, as shown in FIG. Press. Next, input 2 indicating class 2, which is the permitted range of use, and press the # key, then input 2, which is the correction item, and press the # key, input 3, and press the * key.

The flowcharts in Figure 1 A, B, and C above are shown in Figure 2.
Illustrated in Figure A. As mentioned above, in the method shown in Figure 2 A, it is necessary to input parameters sequentially starting from the first parameter, so it is not possible to input only specific parameters by direct operation, and in the process of data input, This method has disadvantages in that parameters that do not need to be corrected may be erroneously corrected because parameter data cannot be confirmed, and that operations lack speed.

In order to improve this, as shown in Figure 1 D,
There is also a method of inputting only the part corresponding to the parameter to be corrected. That is, the command identification code 51
, press the * mark key, enter the telephone number 212, then press the P mark key, which is a parameter number designation key specially provided on the relay stand, enter parameter number 2, and press the input classification key #. Press the mark key and then enter 2. Then, press the P key which is the parameter number designation key again, input parameter number 3 and press the # key, then input 3 and press the * key to display command completion. The flowchart for this FIG. 1D is shown in FIG. 2B. In this way, there is no need to check the data of the previous parameter, but there are disadvantages in that it requires an extra P mark key, which is a parameter number designation key, and the parameter number must always be designated. The drawback is that it lacks speed and speed.

Therefore, in the customer service data creation method of the present invention, the keys and lamps provided on the relay console, which are used to handle incoming call signals in the exchange control mode, are used for all customer service data creation commands in the maintenance mode. The purpose is to improve the above-mentioned drawbacks by configuring the system to correspond to the parameters, and for this purpose, the customer service data creation method of the present invention provides an exchange system that performs exchange control in response to incoming calls from outside. A private branch telephone exchange equipped with a relay console that allows a control mode and a maintenance mode for creating customer data, etc., and that creates and changes customer data by inputting a customer data creation code from the relay console in the maintenance mode. The relay console control means for controlling the relay console, the exchange control mode program holding means for holding the control program for the exchange control mode, the maintenance mode program holding means for holding the control program for the maintenance mode, and the switching means. and controls the switching means depending on whether the relay console is to be operated in exchange control mode or maintenance mode, and controls the relay console controller according to the program selected thereby, and Some of the multiple keys used to handle incoming calls in the exchange control mode provided in the switch control mode are made to correspond to various parameters of the customer data creation command in the maintenance mode, and the contents of the customer data to be created and updated are changed. The present invention is characterized in that, after selectively specifying corresponding parameters using these keys, the customer data to be created and updated is input.

An embodiment of the present invention will be described below with reference to FIGS. 3 to 5.

FIG. 3 shows a configuration of an embodiment of the present invention, FIG. 4 shows a relay stand used in the configuration of an embodiment of the present invention, and FIG. 5 is an explanatory diagram of the operation of the present invention.

In the figure, 1 is a relay board, 2 is a relay board control device, 3 is a central control device, 4 is a program set section for exchange control mode, 5 is a program set section for maintenance mode, 6 is a switching circuit, and 7 is a main storage device. , 8 is an external storage device, 10 is a numeric keypad section, 11 is a display section, 12
1 is a service key section, and 13 is a loop key section.

A relay board 1 performs various switching controls of a private telephone exchange, and is operated by an operator. As shown in FIG. 4, this relay stand 1 includes a numeric keypad section 10 provided in a normal push-button telephone, a display section 11 that displays the operating status, and a service key section 12 used for various services.
A loop key section 13 and the like used for switching control for the switchboard are provided. The service key section 12 and the loop key section 13 each have a large number of service keys 12-1, 12-2, 12-.
3, 12-4 and loop keys PK1, PK2,
PK3...PK7 are provided, and indicator lights PL12-1 to PL12 light up when each of these keys is pressed.
-4 and PL1 to PL7 are provided. The relay stand 1 is controlled in an exchange control mode or in a maintenance mode by a mode selection switch (not shown). When controlled in the maintenance mode, it is preferable that the loop keys PK1 to PK7 correspond to the parameter keys of the customer data parameter numbers in numerical order. Therefore, when controlled in maintenance mode, loop key PK1 becomes the parameter key used when inputting the usage permission range, which is the above parameter, and loop key PK2 becomes the parameter key used when inputting the above parameter, which is the telephone model code. The loop key PK3 is preferably used when inputting the service code, which is the parameter. Of course, when there are other parameters, the other loop keys are configured to act as parameter keys. Therefore, in the case of FIG. 4, up to seven parameters can be set for use in creating customer data.

The relay console control device 2 is a device that generates control signals in response to various keys provided on the relay console 1 being pressed, and performs a certain degree of control.

The central control unit 3 performs various controls as a private branch telephone exchange, and in the present invention, in addition to its normal functions, it also has an exchange control mode program setting section 4 in which exchange control mode programs are set.
A maintenance mode program setting section 5 in which a maintenance mode program is set, and a switching circuit 6 are provided. The program for the exchange control mode is held in the main storage device 7, and the program for the maintenance mode is held in the external storage device 8, and these programs are loaded into their respective program set sections at the time of initial operation.

The main storage device 7 not only stores the exchange control program described above, but also stores various data necessary for controlling the private branch telephone exchange.

The external storage device 8 not only stores the maintenance mode program described above, but also functions as a backup memory for the main storage device 7.

Now, when the relay stand 1 is controlled in the exchange control mode, the exchange control mode program set section 4 is connected to the relay stand control device 2 via this switching circuit 6, so that the relay stand control device including the relay stand 1 2 will be controlled under the management of the exchange control mode program.

However, when the relay console 1 is controlled in the maintenance mode, the maintenance mode program set section 5 is connected to the relay console controller 2 via the switching circuit 6. It will be controlled under the management of the mode program.

Then, as shown in Figure 5 A, the extension number 220
A new phone is installed, and its customer data shows that the allowed range of use is class 3, which means it can make calls to outlying areas, and because it is a push-button phone, it can answer incoming calls. In case 3, customer data is created as follows. That is, the operator enters the command identification code 51 of the customer data creation (correction) command on the numeric keypad section 10.
Enter using the numeric keys and press the * key. This key operation is transmitted to the relay stand control device 2, and the central control device 3 interprets this by periodically monitoring the relay stand control device 2, and displays the input state on the display unit 11. Next, the operator inputs the telephone number 220 using the number keys, presses the loop key PK1, presses the number key 3, presses the loop key PK2, presses the number key 2, presses the loop key PK3, presses the number key 3, and these numbers are sequentially input. The information is displayed on the display unit 11 so that the operator can confirm the input. After inputting all the parameters in this way, the operator presses the service key 12-1 labeled EXC, and this key ends the command.
writes the new customer data input up to that time into the main storage device 7, and immediately uses it as information for the exchange operation. Of course, this new customer data is also written to the external storage device 8 as a backup memory at the same time.

Further, when changing the customer data already written in the main storage device 7, it is executed as follows. For example, if you want to leave a telephone with extension number 212 with registered parameters unchanged, and change only the parameters 2 and 3, as shown in Figure 5B. Enter the command identification code 51 of the customer data creation (correction) command using the number keys on the numeric keypad section 10, and press the * mark key. Next, the operator inputs the telephone number 212 and then presses the loop key PK2, the corresponding pilot lamp PL2 lights up, and the central control unit 3 recognizes this and corresponds to the above loop key PK2 from the main memory 7. Since the current content of the parameter to be used is read out, this content is stored in the relay console controller 2.
It is displayed on the display section 11 of the relay stand 1 via.
The operator sees this and inputs new data 2 using the numeric keys. This input value is then recognized by the central control device 3 and displayed on the display section 11. Next, press loop key PK3 and the corresponding pilot lamp PL3
lights up, and the current contents of the parameters stored in the main memory 7 are similarly read out and displayed on the display section 11.The operator looks at the contents and inputs new contents using the numerical keys. . This new content is displayed on the display unit 11, and after recognizing the corrected content, the operator presses the service key 12-1 labeled EXC, which is the command end key. Only the stored data will be written to the main storage device 7 and external storage device 8. In this way, parameters can be corrected. The flowchart in FIG. 5C shows the procedure for inputting and correcting parameters necessary for creating customer service data in the present invention.

As explained above, according to the present invention, it is possible to quickly input data necessary for creating or correcting customer service data using existing keys without providing special keys for parameters on the relay console. Not only is it possible to read out the contents of parameters that have already been registered, it also allows the operator to visually recognize the input parameters, which not only improves the operability of maintenance and operation functions. Since the number of parameter keys conventionally required can be reduced, the relay stand can be configured compactly.

[Brief explanation of the drawing]

1 and 2 are explanatory diagrams of a conventional customer service data creation method, FIG. 3 shows an embodiment of the present invention, and FIG. 4 shows a relay stand used in an embodiment of the present invention. FIG. 5 is an explanatory diagram of the operation of the present invention. In the figure, 1 is a relay board, 2 is a relay board control device, 3 is a central control device, 4 is a program set section for exchange control mode, 5 is a program set section for maintenance mode, 6 is a switching circuit, and 7 is a main storage device. , 8 is an external storage device, 10 is a numeric keypad section, 11 is a display section, 12
13 indicates a service key section, and 13 indicates a loop key section.

Claims (1)

[Claims] 1 Equipped with a relay stand that allows exchange control mode to perform exchange control in response to incoming calls from outside and maintenance mode to create customer data, etc., and input customer data creation code from the relay stand in maintenance mode. In a private branch telephone exchange in which customer data is created and changed by the above, the present invention includes an attendant control means for controlling an attendant, an exchange control mode program holding means for retaining a control program for an exchange control mode, and a control program for a maintenance mode. maintenance mode program holding means for holding a maintenance mode program, and switching means are provided, and the switching means is controlled depending on whether the relay console is to be operated in exchange control mode or maintenance mode, and the switching means is controlled according to the program selected thereby. In addition to controlling the above-mentioned attendant console control unit, some of the plurality of keys provided on the above-mentioned attendant console are used to handle incoming calls during the exchange control mode, respectively, and various parameters of the customer data creation command during the maintenance mode. The customer service data creation method is characterized in that the customer data to be created and updated is input after selectively specifying parameters corresponding to the contents of the customer data to be created and updated using these keys. method.