JPH0142421B2 - - Google Patents

Description

[Detailed Description of the Invention] The present invention provides a display device in a transaction operation device connected to an automatic cash dispensing machine, and when an abnormality occurs in the automatic cash dispensing machine, this detection signal is displayed and the transaction status is switched. The present invention relates to an abnormality handling method for a transaction operation device having an automatic cash dispensing machine.

Recently, the system shown in FIG. 1, for example, has been used as a transaction information processing method in transaction terminals that conduct direct transactions with customers such as financial institutions. That is, a terminal controller (T/C) 1 is provided, and terminals 3 ₁ and 3 ₂ for deposits and exchanges are respectively connected via adapters 2 ₁ and 2 ₂ .
₃ , transaction operation devices such as counter transaction data input devices for use by clerks who perform counter teller operations, so-called online teller's machines (OTM) 4, are connected in a fixed manner, and each is linked with a password verification machine 5 for password verification. It will be established as follows.

FIG. 2 shows an example of a conventional processing procedure.

The customer presents the OTM staff with a slip in which the account number, account type (current, ordinary, deposit/withdrawal, etc.), amount, etc.) are entered in the OTM 4, and the staff enters the account number, account, etc. from this slip into the OTM 4 using the keyboard. do. On the other hand, in order to authenticate the customer, the customer is guided through a display or staff member to input the card, the PIN is read out by inserting the card into a card reader and recorded in a register, etc., and then the customer enters the PIN using the numeric keypad. The data entered by the customer using the numeric keypad on a separate device is compared with the recorded password on the card, and authentication processing is performed depending on whether or not they match. The staff will look at the lamp etc. that shows the authentication result and use OTM.
4, enter the transaction amount data, the denomination of cash used in the transaction, and the number of cash, and then press the input completion button. At this time, the OTM 4 processes to confirm that the amount data matches the value calculated from the input denomination and number of coins data. After that, the file in the center's processing device is updated online and the results are sent back. In the case of withdrawal, the OTM4 staff member pays cash from the cash box on hand. Note that when the user is authenticated using a seal, the password is omitted.

As described above, the OTM 4 is a terminal device that involves cash management, and an automatic cash dispensing machine (AC) 6 that is connected and interlocked with the OTM 4 has been proposed as a device that assists in cash payments. When interlocking AC6 with OTM4, two types of control methods are used: one is to operate by specifying the denomination to be paid, and the other is to optimally allocate the input amount and automatically distribute the denomination and operate the discharge operation. It will be done. Furthermore, when discharging large amounts of banknotes, a limit is set and the banknotes are not discharged from the AC 6, but instead are bundled and paid manually from the cash box. When such conditions are added, when controlling an AC6 that has a different denomination holding format than the above, for example, a format that holds 2 to 3 types of banknotes and coins, the cash payment will be changed depending on which denomination is to be paid manually. Confusion in handling often occurred.

In response to this, the present applicant has disclosed the following in Japanese Patent Application No. 177589/1989 entitled "Display Control Method for Automatic Cash Dispensing System".
A system has been proposed in which a display is provided in the transaction data input device 4, and a display signal is returned and displayed clearly indicating the division of the released and undischarged portions of the cash instructed to be paid to the automatic cash dispensing machine 6. This effectively eliminates the confusion between automatic payment and manual payment described above.

Furthermore, in actual operation, if there are no more banknotes to be dispensed at the cash dispensing section of the automatic cash dispensing machine 6 (empty), or if an abnormality occurs due to other mechanical or electrical failures, the dispensing state may also occur. confusion ensues.

The inventor of the present invention has focused on the fact that the proposed indicator is extremely effective against such abnormalities.

An object of the present invention is to provide a transaction data input device, etc. connected to an automatic cash dispenser and provided with the above-mentioned display, which can effectively grasp the discharging state and carry out appropriate processing when an abnormality occurs in the automatic cash dispenser. An object of the present invention is to provide a method for handling an abnormality in an operating device.

In order to achieve the above object, the abnormality processing method of the transaction operation device of the present invention includes: a display device connected to an automatic cash dispensing machine and configured to return and display discharging information for the cash instructed to be paid by the automatic cash dispensing machine; Detecting an abnormality when the automatic cash dispenser dispenses cash,
In a transaction operation device equipped with a means for transmitting a detection signal and prohibiting a payment operation, a key for selecting and specifying manual payment or payment by an automatic cash dispensing machine, and a selection signal from the specified key are input, and the payment operation is prohibited. and a control unit that issues a signal to the automatic cash dispensing machine to release the automatic cash dispensing machine, and when an abnormality occurs, the detection signal is sent to the display and displayed, and the connection state of the automatic cash dispensing machine is determined according to the designation of the designated key. It is characterized by being switchable.

The present invention will be described in detail below with reference to examples.

FIG. 3 is an explanatory diagram showing the configuration of an embodiment of the present invention.

In the figure, a transaction data entry device (OTM)
The amount to be paid out from the keyboard (KB) 11 in the transaction memory 13 is stored by denomination in the transaction memory 13 via the control unit 12, and is displayed on the plasma display (PDP) 14. AND the contents of this transaction memory 13
It is input to the calculator 21 in the automatic cash dispenser 6 via the circuit 12' and is paid manually as a wad of bills, for example.
The number of coins less than 100 coins to be paid automatically is sent to the CB instruction memory 22 using the screen signal as an integer multiple of 100 coins.
It is stored in the AC instruction memory 23. The contents of each denomination in the AC instruction memory 23 are entered into the automatic cash dispensing section 24, and the automatic dispensing operation of banknotes or coins is performed by a conventional method. The number of these coins is counted by denomination by the counter 25, and the coins are discharged according to the contents. In this case, the contents of the CB instruction memory 22 and AC instruction memory 23 are used as a screen signal to the OR circuit 2.
7 to the display device 14 in the OTM 4,
Displays the number of coins of each denomination for AC release and hand payment.

With this configuration, when an abnormality occurs in the automatic cash dispensing machine 6, for example, when one of the denominations runs out and the contents of the AC instruction memory 23 and the contents of the counter 25 become inconsistent (empty), or when the automatic cash dispensing machine 6 When an error signal is generated in the unit 24 (failure)
is detected by the empty/failure detection circuit 26, and the detection signal is sent to the arithmetic unit 21 to temporarily stop the operation.
The contents of the CB instruction memory 22 and AC instruction memory 23 at that point are sent to the OR circuit 27 along with the detection signal.
is sent to the display 14 via. For example, if the detection signal is divided into empty and faulty signals,
If the OTM 4 is empty, the staff at the OTM 4 replenishes cash and issues a continuation signal by pressing the AC switch 15 provided on the keyboard 11. This signal is notified from the control unit 12 to the arithmetic unit 21 to release the stopped state. In the case of a failure of unknown cause, by pressing the manual payment switch 16, "Manual payment mode" is displayed on the display 14, and the AC processing is terminated by closing the gate 12' with a signal via the control unit 12. , the customer will check the display on the display 14 and pay the entire amount including the remaining amount for the AC process, and troubleshooting the AC6 will be done separately. In the present invention, when an abnormality occurs in the AC 6, the staff at the OTM 4 can immediately determine whether to continue or terminate the process using the display 14, which is useful for quick processing.

As explained above, according to the present invention, in a transaction data input device having a display and connected to an automatic cash dispensing machine, when an abnormality occurs in the automatic cash dispensing machine, the operation is stopped using this detection signal. In addition, this signal is displayed along with the status of the released and unreleased cash at that time, and the OTM staff sees this and if it is possible to continue processing, performs procedures to release the abnormal state and process. On the other hand, if there is an abnormal condition that cannot be repaired immediately, the cash disbursement condition at that time is clear, so the payment can be processed immediately without causing any inconvenience to the customer.

[Brief explanation of drawings]

Figure 1 is a schematic explanatory diagram of the transaction information processing system;
FIG. 2 is an explanatory diagram of an example of the same processing procedure, and FIG. 3 is an explanatory diagram showing the configuration of an embodiment of the present invention.
is a transaction data input device (OMT), 6 is an automated teller machine (AC), 11 is a keyboard (KB), 12 is a
1 is a control unit, 13 is a transaction memory, 14 is a display device, 1
5 is AC switch, 16 is manual switch, 21
22 is a CB instruction memory, 23 is an AC instruction memory, 24 is an automatic cash dispensing unit, 25 is a counter, 26 is an empty/failure detection circuit, and 27 is a
An OR circuit is shown.

Claims (1)

[Scope of Claims] 1. A display device to which an automatic cash dispensing machine is connected, for returning and displaying discharging information for the cash for which the automatic cash dispensing machine has been instructed to pay; In a transaction operation device equipped with a means for detecting and transmitting a detection signal and prohibiting a payment operation, a key for selecting and specifying payment by hand or an automatic cash dispensing machine, and a selection signal from the specified key are inputted. and a control unit that issues a signal to the automatic cash dispensing machine to cancel the prohibition of the payment operation, and when an abnormality occurs, the detection signal is sent to the display and displayed, and the automatic cash dispensing machine is activated according to the designation of the designation key. An abnormality processing method for a transaction operation device characterized by switching the operating state of the transaction operation device.