JPH06101768B2 - Abnormality notification monitoring system - Google Patents

Description

Description: (a) Technical Field The present invention relates to a remote monitoring system for an automatic transaction device such as an ATM or a CD installed in a bank, etc., and particularly, an abnormality to be notified when an abnormality occurs in the automatic transaction device. Regarding reporting system.

(B) Summary of the Invention The abnormality notification monitoring system according to the present invention allows a customer to install an abnormal transaction in an unattended store such as a bank or an automated transaction machine installed in a mechanized corner or the like outside the office hours. Taking up the handset of the telephone, the telephone is automatically connected to the monitoring center from the public line, and the terminal number of the automatic transaction device in which the abnormality has occurred, the error content, etc. are reported via the specific monitoring line.

(C) Conventional technology and its drawbacks Automatic transaction devices such as ATMs and CDs installed in banks are operating even outside the business hours of the counter and are being used by customers.
In recent years, many unmanned stores such as so-called cash corners are also installed and used for cash withdrawal using a card. If an error occurs while using a customer with such an automated teller machine, the customer picks up the handset of the attached telephone and talks with the maintenance staff.In the above cases, the remote monitoring control is performed at the monitoring center. You will be talking to the maintenance personnel you are doing. Therefore, the maintenance staff could not know the terminal number of the automated teller machine in which the error occurred, the store number, and the status of the error without asking the customer who is the other party of the call. Not only customers, but also those who do not necessarily have specialized knowledge about automated transaction equipment cannot always make accurate decisions, and it takes time to resolve errors, which hinders the smooth use of automated stores. In addition to this, there was a risk that the reliability of transactions would decline.

(D) Object of the invention In view of the above-mentioned drawbacks, the present invention provides an abnormality notification monitoring system for transmitting data related to an automatic transaction device to a monitoring center at the same time as a customer's notification when an error occurs in the unmanned automatic transaction device. The purpose is to

(E) Structure and Effect of the Invention The present invention relates to an automatic transaction device, a telephone installed in the automatic transaction device, and a telephone connected to a monitoring center via a line when a handset is picked up and the automatic transaction is performed. An autophone device for transmitting data about the device to the monitoring center via the monitoring line to the monitoring center.

With the above configuration, according to the present invention, when an abnormality occurs in the automated teller machine and the customer picks up the handset, the autophone device automatically connects the telephone to the monitoring center via the line and at the same time for monitoring. From the line, data such as the terminal number of the automatic transaction device that caused the error and the error status is sent to the monitoring center. As a result, the staff at the monitoring center can effectively respond to the notification from the customer, and can quickly eliminate the error. Therefore, there is an advantage that the automatic transaction device can be operated smoothly and the credit of the transaction is improved.

(F) Embodiment FIG. 3 is a block diagram showing a schematic configuration of an abnormality notification monitoring system according to an embodiment of the present invention.

Dedicated lines from a plurality of stores are connected to the monitoring center 1 via the communication control unit 15. This line is composed of a data line used for sending and receiving deposit account data, and a monitoring line used for monitoring mechanized stores, unmanned stores, power on / off control, and the like. A central remote monitoring controller (hereinafter referred to as "CRMC") 10 is connected to the communication controller 15, and an external storage disk 13 for storing account data, a monitor CRT 12, and a printer 14 are connected to the CRMC 10. Has been done. In addition, a subscriber telephone 11 connected to a public line is installed in the center 1.

2 is an example of a store connected to the monitoring center 1 via a line. This store 2 is a bank. The store 2 has a mechanized corner 2a, and the mechanized corner 2a has an AT.
M (automatic deposit payment machine) 20 and CD (automatic cash payment device) 21 are installed. Both the ATM 20 and the CD 21 are provided with customer telephones 20a and 21a for abnormal call. In the store 2, a remote monitoring control device (hereinafter referred to as “RMC”) 24 that monitors the ATM 20 and the CD 21 is installed, and an autophone device 22 that monitors the telephones 20a and 21a is installed. The RMC 24 is connected to the dedicated line via the modem 25. The autophone device 22 is connected to the staff telephones 23a, the modem 25 and the public line in addition to the customer telephones 20a and 21a. A call destination changeover switch 35 is attached to the autophone device 22. This destination switch
Reference numeral 35 is a switch for switching between connecting the telephone to the attendant answering telephone 23 in the store when the handset of the customer telephone 20a, 21a is picked up or connecting to the subscriber telephone 11 of the monitoring center via the public line. Is. Changeover switch
Customer phone when 35 is set to the monitoring center
When 20a and 21a are picked up, the autophone device 22 sends data (terminal number, error status, etc.) relating to the automatic transaction device provided with the customer's telephone to the monitoring center 1 via the modem 25 and the dedicated monitoring line. Transmit to.

FIG. 1 is a block diagram showing the configuration of the above-mentioned autophone device 22. A ROM 31, a RAM 32, an NCU interface 33 and an I / O interface 34 are connected to the CPU 30 via a bus. The NCU interface 33 is connected to the customer's telephones 20a, 21a and the like installed in the automatic transaction device such as the ATM20 and CD21 and the staff answering telephone 23 of the store 2, and also connected to the public telephone line. There is. In the I / O interface 34, the call destination changeover switch 35, the setting switch 36 for setting the numbers of the terminal device and the telephone, the ATM 20, the CD 21
And the transmission line from the modem 25 is connected. The above
The ROM 31 stores a program for controlling the NCU interface 33, the telephone number of the subscriber telephone 11 of the monitoring center, and the like, and the RAM 32 is provided with a buffer for data to be transmitted, a work area, and the like.

FIG. 2 is a flow chart showing the operation of the control unit of the above-mentioned autophone device 22. When it is determined in step n1 (hereinafter, step ni is simply referred to as ni) that the handset of the customer's telephone has been picked up, the call destination is any one of the staff answering telephone 23 in the store and the subscriber telephone 11 of the monitoring center. Determine whether it is set (n2). If it is set on the side of the in-store attendant telephone 23, the process goes to n3 to ring the bell of the in-store telephone 23, and if the handset is picked up after waiting for the attendant's response, a call is made (n4). If the call destination is set to the monitoring center side in n2, the process proceeds to n5 and n5 '.

n5, n6 and n5 ', n6' are processed in parallel, the former connecting the customer telephone to the monitoring center via the public line, and the latter connecting the error via the dedicated monitoring line. This is an operation for transmitting data such as the generated terminal number and error code. In n5, the NCU interface 33 is made to dial the telephone number of the subscriber telephone 11 of the monitoring center. After that, the public telephone line is set up, and the staff at the monitoring center responds to call (n6). At n5 ', data such as the automatic transaction device number in which the error has occurred is sent out via a dedicated line. At the same time, the code indicating the error content is also sent to the monitoring center from the automatic transaction apparatus in which the error has occurred via the dedicated line. When these data are transmitted to the monitoring center, they are displayed on the monitoring CRT 12 and recognized by the staff (n6 ').

As described above, if the abnormality notification monitoring system according to the embodiment of the present invention is used in an online automatic transaction system such as a bank,
The window of the store where the automatic transaction equipment is installed.Errors in the automatic transaction equipment that occur outside the business hours are automatically transmitted to the monitoring center via a dedicated line at the same time as the customer's notification. Even in the case of monitoring, it is possible to accurately know the state of the error, and it is possible to quickly eliminate the error.

[Brief description of drawings]

FIG. 1 is a block diagram of an autophone device of an abnormality notification monitoring system according to an embodiment of the present invention, FIG. 2 is a flow chart showing an operation of a control section of the autophone device, and FIG. 3 is a schematic view showing a configuration of the above embodiment. It is a block diagram. 11 …… Subscribed telephone, 20a, 21b …… Customer telephone, 22 …… Autophone device.

Claims (1)

[Claims] Claim: What is claimed is: 1. An automated teller machine, a telephone attached to the automated teller machine, and when the handset is picked up, the telephone is connected to a monitoring center via a line, and data relating to the automated teller machine is sent to the monitoring center. An abnormality notification monitoring system comprising: an autophone device for transmitting to the monitoring center via a monitoring line.