JPH0247782B2 - - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention relates to a monitoring method for an automatic transaction device that executes transactions such as deposit payments and deposits based on customer operations.

Automated transaction devices such as those mentioned above are already in use in large numbers at various financial institutions, contributing to the automation and labor-saving of financial institutions' deposit and withdrawal transaction operations as well as improving customer service. As a result, the number of automatic transaction devices installed outside stores has increased.

On the other hand, since the automatic transaction devices mentioned above are used by an unspecified number of customers and are operated under various environments, there is a possibility that various failures may occur, such as troubles due to operational errors by customers or failures of various parts of the device. . Therefore, in general, in preparation for such cases, automatic transaction devices are equipped with a means to call an attendant, and a monitoring device for the automatic transaction device is placed in the hands of an attendant who is on standby.If a failure occurs, the customer can call the attendant, and the attendant can The system determines the status of the failure using the monitoring device and guides the customer's operations and handles the failure.

By the way, in the recent social situation, there is a tendency for banks and other financial institutions to have more holidays and shorten working hours, but from the user's perspective, it is of course preferable for the counter business hours for payments and deposits to be longer. It is.
Therefore, automatic transaction machines with attendants installed outside stores are beginning to appear, but due to the working hours of the attendants, there are times when the attendant is not present during these operating hours. If a failure occurs in the automatic transaction device during this time, it will be impossible for the user to resolve the failure, resulting in a stagnation of transaction operations. In order to avoid such a situation, it may be possible to leave another staff member in charge during the above-mentioned hours, but this would go against the labor-saving efforts of financial institutions and the social situation mentioned above.

In view of the current situation, the present invention aims to monitor the operational status of automatic transaction devices with extended operating hours in the same way as when the clerk is on standby even when the clerk in charge is absent, so as not to degrade customer service. and a monitoring device connected to the automated transaction device, a detection circuit that detects power on/off of the monitoring device, and monitoring of failure information, staff call information, etc. of the automated transaction device using the detection signal of the detection circuit. A switching device that switches to transfer information to either the monitoring device or a remote monitoring center, and a plurality of monitoring devices provided in the remote monitoring center corresponding to each of the automatic transaction devices,
While the monitoring device of the automatic transaction device is powered on, the monitoring device monitors the automatic transaction device, and while the monitoring device is powered off, the monitoring device in the remote monitoring center monitors the automatic transaction device. .

The present invention will be explained below with reference to the drawings.

FIG. 1 is a block diagram showing a schematic configuration of an embodiment of the present invention, in which 1 is the automatic transaction device installed at a branch office 2 or the like remote from the main store, etc., and 3 is a system for handling failures of this automatic transaction device and for customers. 4 is a detection circuit for detecting power on/off of the monitoring device 3; 5 is a detection circuit for detecting power on/off of the monitoring device 3; a switching device 7 for switching the connection of the line L ₁ for transmitting and receiving signals such as monitoring information such as fault information and attendant call information and response information thereto to either the monitoring device 3 or the line connection unit 6; has a plurality of monitoring devices 8a to 8c similar to the above-mentioned monitoring device 3 corresponding to each automatic transaction device installed in a remote location, and the monitoring devices 8a to 8c are connected via the line connection section 9 and the line _L2 . Each circuit monitoring center can be connected to the remote automatic transaction device, and may be installed at the main store or at a different location other than the main store.

FIG. 2 shows the configuration and connection relationship of the monitoring device 3, detection circuit 4, and switching device 5 in some detail. In the figure, 10 is a power-on switch of the monitoring device 3, 11 is a DC power supply device of the monitoring device that outputs each DC voltage required by inputting AC 100V, and 12 is a display, buzzer, or voice output device for assisting the staff. A monitor panel 13 is equipped with a means for notifying the automatic transaction device 1 of a failure or a customer calling an attendant, and allowing the clerk to visually monitor the operating status of the automatic transaction device and to interact with the customer via an intercom or telephone, etc.; A supervisory control circuit connects to the automatic transaction device 1 to receive failure information and staff call information, and based on this, returns given response information and controls the monitor panel 12; 14 is a switching operation of the switching device 5; A relay 15 is a driver for operating the customer relay 14 in response to a detection signal from the power on/off detection circuit 4, and 14a and 14b are switching contacts of the relay 14.

Next, the operation of the above configuration will be explained.

While there is no staff at the branch office 2, the power-on switch 10 remains off, the detection circuit 4 does not output a power-on detection signal, and the driver 15
does not activate the relay 14. Therefore, the switching contacts 14a and 14b of the relay operate to connect the transmission line of the monitoring information SD from the automatic transaction device 1 and the transmission line of the response information RD thereto to the line connection section 9 side, as shown by solid lines in FIG. in a state. As a result, the monitoring information SD of the automatic transaction device 1 is transferred to the remote monitoring center 7, and a staff member of the monitoring center 7 monitors the operational status of the automatic transaction device 1 using the monitoring device 8b.

As is known, the automatic transaction device 1 includes a card reader/writer, an imprinter, a printer for printing passbooks, slips, or journals, a banknote counting and payment machine, a banknote depositing machine, a keyboard for customer operation, an operation instruction display unit, and each of these components. It consists of a main control section that organically controls the operation of the automatic transaction system, and a communication control section that controls the exchange of data with the center of the automated trading system. Failure or abnormality in each of these sections can be detected by the main control section within the main control section. It is detected by the failure part detection circuit, and the automatic transaction device 1 issues a notification of the occurrence of the failure as well as information indicating the part where the failure has occurred. Further, when the customer is confused about the transaction operation and presses the clerk call button on the keyboard, the automatic transaction device 1 similarly sends out the clerk call signal.

As mentioned above, while there is no staff at the branch office 2, such trouble information and call signals emitted from the automatic transaction device 1 are received by the remote monitoring center 7, and the monitoring device 8b detects the malfunctioning part of the automatic transaction device 1 and the customer. You can know the call. Accordingly, the staff at the remote monitoring center 7 will take necessary measures such as suspending the operation of transactions using the faulty part from a remote location such as the main store, and will also respond to customer calls by telephone etc. Guide trading operations.

When the employee goes to the branch office 2 during working hours and turns on the power supply switch 10 of the monitoring device 3, the DC power supply device 11 outputs voltage _V1 .
As a result, the detection circuit 4 outputs a power-on detection signal, drives the driver 15, and operates the relay 14. As a result, switching contact 1 of switching device 5
4a and 14b are switched to the monitoring device 3 side, and the monitoring device 3 is connected to the automatic transaction device 1. Thereafter, this automatic transaction device 1 is monitored by the monitoring device 3,
In the event of a failure or a call from a customer, a staff member on standby will actually take the necessary measures on the spot based on the monitoring information and guide the customer's operations.

When the staff member leaves the branch office 2 at the end of his working hours, he turns off the power switch 10 of the monitoring device 3. Then, the relay 14 returns to its original dormant state, and the switching device 5 switches back to the automatic transaction device 1.
The monitoring information is transferred to the remote monitoring center 7.

As explained above with reference to the embodiments, according to the present invention, it is possible to monitor the automatic transaction device even when the clerk is not present, and even if it is impossible to provide the same customer service as when the clerk is waiting nearby, it is possible to monitor the automatic transaction device even when the clerk is not present. This has the effect of enabling customer service and equipment operation to be conducted accordingly.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing a schematic configuration of an embodiment of the present invention, and FIG. 2 is a block diagram showing a part of the configuration of FIG. 1 in more detail. 1... Automatic transaction device, 2... Branch office, 3... Monitoring device, 4... Detection circuit, 5... Switching device, 7
...Remote monitoring center, 8a to 8c...Monitoring device,
10...Power on switch, 11...DC power supply device, 14...Relay, 15...Driver.

Claims (1)

[Claims] 1. In a monitoring method for an automated teller machine that performs transactions such as deposit payments and deposits based on customer operations, a monitoring device connected to the automated teller machine, a detection circuit that detects power on/off of the monitoring device, and the a switching device that switches to transfer monitoring information such as fault information and clerk call information of the automatic transaction device to either the monitoring device or a remote monitoring center based on a detection signal from a detection circuit; It has a plurality of monitoring devices provided corresponding to each automatic transaction device, and while the power of the monitoring device connected to the automatic transaction device is turned on, the monitoring device monitors the monitoring device. A monitoring method for an automatic transaction device, characterized in that a monitoring device in the remote monitoring center performs monitoring while the power is off.