JPH0636217B2 - Abnormality processing method in transaction processing device - Google Patents

Description

Description: BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an abnormality processing method in a transaction processing device such as an automated teller machine.

[Description of Prior Art]

In the conventional abnormal processing in the automatic cash deposit payment apparatus, when an error occurs during the execution of the transaction processing, the error code is displayed on the display to inform the clerk of the kind of the error that has occurred. Based on this display, the clerk determines whether or not it is necessary to output the transaction data etc. stored in the memory to the floppy disk (dump processing) in order to investigate the cause of the error, and the dump processing is necessary. If it is determined that the dump processing button is pressed, the dump processing is executed by pressing the dump processing button. Since it was up to the staff to judge whether the generated error was an error requiring dump processing, the staff had to be familiar with how to deal with all the errors, and the burden was heavy. For errors that occur infrequently,
In some cases, that judgment cannot be determined. Further, depending on the error that occurs, transaction data and the like in the memory may be changed before the staff member presses the dump processing button.

SUMMARY OF THE INVENTION [Object of the Invention] The present invention is to reduce the burden on staff when an error occurs,
An object of the present invention is to provide an abnormality processing method in a transaction processing device, which achieves reliable storage of transaction data and the like when an error occurs.

[Constitution, Action and Effect of Invention]

An abnormality processing method according to the present invention includes an internal storage device for storing transaction data generated in a transaction processing process, and an analysis including transaction data of a transaction process in which an error occurs in order to analyze an error generated in the transaction processing process. The present invention is applied to a transaction processing device provided with an external storage device for storing business data.

According to the abnormality processing method of the present invention, when an error occurs, an error code indicating the kind of error for which analysis data needs to be stored in the external storage device is registered in advance in the internal storage device. The transaction data generated in the transaction process is stored in the internal storage device. When an error occurs, it is determined whether or not an error code indicating the type of error that has occurred is registered in the internal storage device. If registered, the transaction data of the transaction in which the error occurred and the analysis data stored in the internal storage device are transferred to the external storage device and stored (dump). To).

Floppy disks, magnetic tapes, etc. are used as the recording medium.

When an error that requires dump processing occurs, the dump processing is executed promptly and automatically, so the staff does not need to determine whether dump processing is necessary and operate the dump processing button. The burden is reduced. Further, since the time from the occurrence of the error to the execution of the dump processing is extremely short, there is no fear that the transaction data or the like stored in the internal storage device is changed during that time.

In this way, when a specific error occurs, the transaction data of the transaction, the error code indicating the type of error that has occurred, etc. are automatically and reliably stored in the recording medium (external storage device). The cause of the error can be investigated by analyzing the data stored in the recording medium. This makes it possible to take appropriate measures for an interrupted transaction and analyze errors that are likely to occur in the transaction processing device, and thus to appropriately operate and improve the transaction processing device.

Description of Embodiments An embodiment in which the present invention is applied to an automatic cash deposit payment apparatus (hereinafter referred to as ATM) will be described in detail below. In this ATM, payment and deposit transactions are carried out using a bank card or passbook.

FIG. 1 shows the appearance of ATM (1). On the vertical operation surface of the ATM (1), a transaction indicator (2) and a call button
(3), a passbook insertion slot (4) for inserting a passbook and a card insertion slot (5) for inserting a card are provided. ATM
A CRT (6) for sequentially guiding and displaying operations that the customer should perform on the horizontal operation surface of (1), a bill insertion slot (7) for inserting bills, ejecting bills and receipts and returning cards An outlet (8) is provided, as well as a numeric keypad (9) and a function key (10) for entering transaction data. Further, the ATM (1) is provided with a staff key (11) for staff operation.

FIG. 2 shows the electrical structure of the ATM (1). AT
M (1) is controlled by a CPU (20) equipped with a memory (21). The CPU (20) includes a communication control unit (22) and a customer service control unit (2
3), bill control unit (24), card control unit (25), passbook control unit (2
6) and the floppy disk controller (27) are connected.

The communication control unit (22) controls communication with a control center (not shown). Customer service control unit (23) is a CRT
(6), the in-hand display (2), the keyboard (9) and the function key (10) are controlled. Banknote control unit (2
4) is a banknote discharging machine (not shown) that draws out the banknotes of the payment amount from the storage box in the transaction of payment, counts them and discharges them to the discharge port (8), and is inserted into the banknote insertion port (7) in the transaction of deposit. It controls a Birchetka (not shown) for discriminating the authenticity and type of the bill. The card control section (25) controls a card reader (not shown) for reading card data recorded on the card inserted from the card insertion slot (5). The passbook control section (26) has a passbook insertion slot (4).
It controls a passbook printer (not shown) that prints transaction data on the passbook inserted in the. The floppy disk controller (27) writes and reads data to and from the floppy disk (28).

FIG. 3 shows the contents of the memory (21). The memory (21) is an area (E1) in which a transaction processing execution program is stored,
Area (E) that stores the error processing execution program
2), an area (E3) in which a dump processing execution program is stored, an area (E4) used as an error code table, an area (E5) for storing an error code that occurred, and an area (E5) for storing transaction data ( (Not shown) and the like.

In the error code table, dump processing, that is, transaction data stored in the memory (21)
An error code indicating the kind of error that needs to be output to the disk (28) is registered in advance.
Further, the number of registered error codes (error code number) is stored in advance. An error that requires dump processing is when the passbook printer fails to turn over the passbook and tries to restore the spread page of the passbook, but it does not return, or in the deposit transaction, the deposit amount transmitted from the ATM to the center. In the former case, dump processing is necessary to find out in what page status the error is most likely to occur. is there. In the latter case, it is necessary to check which of the CPU and the control center has the error.

FIG. 4 shows the overall processing procedure of the CPU. When the customer specifies the transaction type using the function key (10), the transaction is started (step (31)) and the transaction processing is started (step (32)). If an error occurs during the transaction process (step (33)), the error code is stored in memory (21).
It is stored in Eliya (E5) (step (34)). The processing of steps (31) to (34) is executed by the transaction processing execution program.

When the error code representing the error that has occurred is stored in the area (E5) of the memory (21), the process proceeds to the error processing by the error processing execution program. In error processing, first, the number of error codes in the error code table created in the area (E4) of the memory (21) is referred to (step (35)). If the number of error codes is zero, no error code to be dump-processed is registered, so that the error generated this time does not need to be dump-processed. In this case, the process proceeds to step (37) and error recovery processing is performed (step (3
7)). The error recovery process depends on the type of error
(1) In some cases, the person in charge calls the person in charge and entrusts it to the person in charge.

If the number of error codes is not zero in step (35) above, refer to the error code table and register the same error code as the error code that indicates the error that occurred in the error code table. It is inspected for presence (step (36)). If the same error code as the error code representing the error that has occurred is registered in the error code table, the dump processing by the dump processing execution program starts. In this dump processing, the transaction data of the transaction stored in the memory (21), the code indicating the transaction processing stage, the error code indicating the error that has occurred, etc. are written to the floppy disk (28) (step (40) ).

The same error code that indicates the error that occurred
If the code is not stored in the error code table (NO in step (36)), the process moves to step (37) to perform error recovery processing. When this recovery process is completed, it is confirmed whether it operates normally (step
(38)) If no error occurs again, return to step (31). When the error occurs again, the error code indicating the new error is displayed in the area (E) of the memory (21).
After being memorized in 5) (step (39)), step (35)
Then, the error processing similar to the above is performed.

[Brief description of drawings]

FIG. 1 is a perspective view showing the appearance of the ATM, FIG. 2 is a block diagram showing the electrical structure of the ATM, FIG. 3 is a view showing the contents of the memory, and FIG. 4 is a general processing procedure by the CPU. It is a flow chart shown. (1) …… ATM, (20) …… CPU, (21) …… Memory, (2
7) ... Flotspie disk control unit, (28) ... Flotspies disk.

Claims (1)

[Claims] 1. An internal storage device for storing transaction data generated in a transaction processing process, and analysis data including transaction data of a transaction process in which an error has occurred, for analyzing an error occurred in the transaction processing process. In a transaction processing device provided with an external storage device for storing, in the internal storage device, an error code indicating the type of error for which analysis data should be stored in the external storage device when an error occurs. The transaction data generated during the transaction process is stored in advance in the internal storage device, and when an error occurs, an error code indicating the type of error that has occurred is registered in the internal storage device. If it is registered, the transaction data and error of the transaction in which the error occurred, stored in the above internal storage device. An abnormality processing method in a transaction processing device, in which analysis data including a code is transferred to the external storage device and stored.