JPH0636530B2 - Voice response selection method - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION [Outline] In a voice storage system that stores voice sent from a subscriber, when a dedicated response sentence created by a user of the voice storage system is stored, the dedicated response sentence is returned, If the dedicated response text is not stored, the general-purpose ready-made response text prepared in advance in the voice storage system is returned.

[Industrial application field]

The present invention relates to a voice response selection method that enables a user to return a response sentence originally created in a voice storage system.

As a part of services provided by automatic exchanges, voice storage services such as voice mail service and proxy response service that store voice messages sent by subscribers and enable transmission to predetermined subscribers are becoming popular.

In order to realize such a voice storage service, the voice storage system attached to the automatic exchange shall provide an operation procedure necessary for a subscriber who uses the voice storage service to store a desired message, with a prepared response. Notify by sentence.

For such a response sentence, a response sentence common to each user is prepared at the production stage of the voice storage system, but if necessary, a dedicated response sentence created by the user of the voice storage system can be adopted. desired.

[Conventional technology]

FIG. 4 is a diagram showing an example of a conventional voice storage system.

In FIG. 4, the automatic exchange 2 includes a voice storage system 1
Is attached.

When the subscriber 3 accommodated in the automatic exchange 2 performs a predetermined operation for using the voice storage service, the automatic exchange 2 connects the subscriber 3 to the voice storage system 1.

The voice response device 16 in the voice storage system 1 is prepared in advance with various response sentences (hereinafter referred to as ready-made response sentences RG) for notifying an operation procedure required for the subscriber to perform voice storage.

The voice storage system 1 to which the subscriber 3 is connected activates the voice response device 16, and a predetermined ready-made response sentence RG, for example, "This is a voice storage system. Please enter the destination phone number where you will send the accumulated messages. , Etc. are returned to the subscriber 3 via the demultiplexing unit 11.

The subscriber 3 sends the destination telephone number of the message M by operating, for example, a push-button dial according to the ready-made response sentence RG returned from the voice storage system 1.

When the PB receiver 15 receives the push button dial signal sent from the subscriber 3 via the demultiplexing unit 11, the voice storage system 1 activates the voice response device 16 again, and for example, the delivery date and time of the message M to be stored. The ready-made response sentence RG requesting the input of, and further the ready-made response sentence RG requesting the transmission of the message M to be accumulated are returned.

The voice storage system 1 includes a voice processing unit 1 for transmitting a voice message M sent from a subscriber 3 via a demultiplexing unit 11.
The data is transmitted to the storage device 2 and subjected to predetermined compression processing and the like, and then stored in the storage unit 14 via the transfer control unit 13.

In this way, the subscriber 3 requesting the accumulation of the message M
On the other hand, the ready-made response sentences RG that are sequentially returned are transferred and stored in the voice response device 16 from the original file of the ready-made response sentence RG prepared separately from the voice storage system 1 at the manufacturing stage.

However, the user (company) of the voice storage system 1 has a unique response sentence, for example, "This is a voice storage system of a company. We will record your story once and deliver it to the specified phone number at the specified date and time. So please send us the telephone number of the delivery address first. ] (Hereinafter, referred to as a dedicated response sentence OG), if it is desired to use in place of the ready-made response sentence RG, the original file of all response sentence including the dedicated response sentence OG is newly created, and the voice storage system 1 It is necessary to temporarily stop the service of 1, and transfer and store it again in the voice response device 16.

[Problems to be solved by the invention]

As is apparent from the above description, in the conventional voice storage system, in order to use the dedicated response text OG provided by the user in place of the ready-made response text RG, the service of the voice storage system 1 is temporarily stopped. However, it was necessary to transfer and store again from the original file of all the response sentences including the dedicated response sentence OG, and it was necessary to spend a lot of trouble and time.

[Means for solving problems]

 FIG. 1 is a diagram showing the principle of the present invention.

In FIG. 1, 1 is a voice storage system, 2 is an automatic exchange, 3 is a subscriber, 100 is an external storage device for storing the voice sent from the subscriber 3, and 16 is a prepared response text RG returned Voice response device.

OG is a dedicated response sentence created by the user of the voice storage system 1 based on the present invention.

[Action]

When the dedicated response sentence OG is stored in the external storage device 100, the voice storage system 1 returns the dedicated response sentence OG instead of the ready-made response sentence RG, and when the dedicated response sentence OG is not stored. The ready-made response sentence RG is sent back to.

Therefore, it is possible to use the response sentence created by the user without stopping the service of the voice storage system.
The serviceability of the voice storage system is improved.

〔Example〕

An embodiment of the present invention will be described below with reference to the drawings. FIG. 2 is a diagram showing a voice response selection method according to an embodiment of the present invention, and FIG. 3 is a diagram showing an example of a response sentence processing process in FIG.

In FIG. 2, a dedicated response sentence OG, for example, "This is ○
○ Corporate voice storage system. We will record your story once and deliver it to the specified phone number at the specified date and time. So please send us the telephone number of the delivery address first. ]
A user who desires to use the connection from the telephone 4 for storing the dedicated response sentence connects to the voice storage system 1 via the automatic exchange 2.

The automatic exchange 2 connects the telephone 4 to the voice storage system 1 and also notifies the voice storage system 1 that the connection is from the telephone 4 for storing the dedicated response sentence.

The voice storage system 1 stores the dedicated response text OG sent from the telephone 4 in the storage unit 14 via the demultiplexing unit 11, the voice processing unit 12, and the transfer control unit 13 based on the procedure for storing the dedicated response text OG. accumulate.

In this state, when the subscriber 3 performs a predetermined operation for requesting the voice storage service, the automatic exchange 2 connects the subscriber 3 to the voice storage system 1.

In the voice storage system 1, the dedicated response sentence OG is stored in the storage unit 14.
Whether or not is stored is analyzed (step S in FIG. 3).
1).

Since the dedicated response text OG is currently stored in the storage unit 14, the voice storage system 1 stores the prepared response text RG in the storage unit 14 instead of returning it from the voice response device 16 in advance. Transfer control unit 1
3 and the voice processing unit 12 restores the compressed state, and then returns to the subscriber 3 via the demultiplexing unit 11 (step S3).

After that, the voice storage system 1 performs the same procedure as described above.
The storage process of the message M sent from the subscriber 3 is executed (step S4).

If the user does not use the dedicated response sentence OG, the voice storage system 1 analyzes the result in step S1.
It identifies that the dedicated response text OG is not stored in the storage unit 14, activates the voice response device 16 and returns the ready-made response text RG (step S5).

As is clear from the above description, according to the present embodiment, the user of the voice storage system 1 stops the service of the voice storage system 1 by a simple operation procedure that is substantially the same as the normal message M is stored. None, dedicated response sentence OG
Is stored in the storage unit 14, and then the dedicated response text OG can be returned to the subscriber 3 instead of the ready-made response text RG.

It is to be noted that FIGS. 2 and 3 are merely examples of the present invention until now, and for example, the configuration in the voice storage system 1 is not limited to that shown in the drawings, and many other modifications are considered. However, the effect of the present invention does not change in any case.

〔The invention's effect〕

As described above, according to the present invention, in the voice storage system, it is possible to use the response sentence originally created by the user without stopping the service of the voice storage system,
The serviceability of the voice storage system is improved.

[Brief description of drawings]

FIG. 1 is a diagram showing the principle of the present invention, FIG. 2 is a diagram showing a voice response selection method according to an embodiment of the present invention, FIG. 3 is a diagram showing an example of a response sentence processing process in FIG. FIG. 4 is a diagram showing an example of a conventional voice storage system. In the figure, 1 is a voice storage system, 2 is an automatic exchange,
3 is a subscriber, 4 is a telephone for storing a dedicated response sentence, 11 is a demultiplexing unit, 12 is a voice processing unit, 13 is a transfer control unit, 14
Is a storage unit, 15 is a PB receiver, 16 is a voice response device, 1
Reference numeral 7 indicates a control unit, 100 indicates an external storage device, OG indicates a dedicated response sentence, and RG indicates an established response sentence.

Claims (1)

[Claims] 1. An external storage device (100) for accumulating voices sent from a subscriber (3) of an automatic exchange (2), and a ready-made reply statement (RG) prepared in advance for the subscriber (3).
In a voice storage system (1) comprising a voice response device (16) for returning a message, a dedicated response sentence (OG) created by a user of the voice response system (1) is stored in the external storage device (100). Then, when the subscriber (3) performs a predetermined operation for requesting the voice storage service, the automatic exchange (2) causes the subscriber (3) to perform the predetermined operation.
Is connected to the voice storage system (1), and the voice storage system (1) is connected to the external storage device (10).
0) analyzes whether or not the dedicated response sentence (OG) is stored, and when the dedicated response sentence (OG) is stored, the dedicated response sentence is replaced with the existing response sentence (RG). (OG) is returned, and when the dedicated response text (OG) is not stored, the ready-made response text (RG) is returned and the voice storage system (1) is stopped without stopping the service. A voice response selection method characterized in that the dedicated response sentence (OG) created uniquely by the user (3) of the storage system (1) can be used.