JPH0789633B2 - Message reception system - Google Patents

Description

TECHNICAL FIELD The present invention relates to a message acceptance system, and more particularly to a message acceptance system for a stored program controlled exchange.

[Conventional technology]

In the past, this type of message reception system for stored program controlled exchanges, for example, when used in hotels, requests the reception of a message from the telephone in the hotel guest room to the front desk, and when there is a message, the message from the front desk There is a function of message waiting service that you can listen to.

[Problems to be solved by the invention]

The message waiting service of the above-mentioned conventional message reception system cannot be generally used unless the person who receives the message has a special relationship such as the front desk of the hotel, and the service cannot be generally used. was there.

[Means for solving problems]

According to the message acceptance system of the present invention, a stored program control exchange having a message acceptance function controls setting and cancellation of message acceptance transfer requested from a first telephone connected to the stored program control exchange, When one telephone is set to transfer the message and the incoming call is received by the first telephone, the first telephone is controlled to forward the incoming call to the second telephone set in advance for reception, and The message reception information from the caller is controlled by automatically notifying the first telephone that the message reception information of the first telephone has been received, and receiving a response to the notification from the first telephone. Control means for controlling the connection between the second telephone and the first telephone that received the message, information on setting and cancellation of the message reception transfer of the first telephone, and the sender of the message reception information. information And a storage unit for storing information including a transmission date and time, and information including the transmission source information and the transmission date and time stored in the storage unit when the second telephone is called in response to the notification. The second
It is displayed on the visible display means corresponding to the telephone.

〔Example〕

 Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a system configuration diagram showing a first embodiment of the present invention.

In Fig. 1, stored program control exchange (SPC)
1 is a trunk (hereinafter TR
K) 13, telephone (hereinafter TA) 17, message reception telephone (hereinafter T)
B) Line circuits (hereinafter LC) 14 and 15 connected to 18, a reception information display device (hereinafter DIP) 19, an interface circuit (hereinafter INF) 16, and a communication path (hereinafter S
W) 10, setting and cancellation of message reception transfer, storage device (hereinafter MEM) 12 for storing message reception information, information of sender, information including transmission date and time, and control of each circuit, device, etc. A central control unit (hereinafter CPU) 11 is provided.

The CPU 11 controls the DIP 19 via the INF 16 and SW10. The TB18 and the DIP19 may be integrated type or individual type. Further, similarly, LC15 and INF16 may be integrated type or individual type.

Next, the operation of this embodiment will be described with reference to FIG.

(1) The TA17 requests the CPU 11 to set the message reception transfer with the TB18 as the transfer destination via the route (a) of the LC14 and SW10.

(2) Under the control of the CPU 11, “the TA 17 has set the message reception transfer with the TB 18 as the transfer destination” is stored in the MEM 12.

(3) The fact that there is an incoming call to TA17 via TRK13 and SW11
U11 recognizes.

(4) The CPU 11 controls the MEM 12 to recognize that “TA17 has set message reception transfer with TB18 as the transfer destination”.

(5) CPU11 transfers the incoming call to TA17 to TB18, and LC15
Call TB18 via.

(6) Further, the CPU 11 causes the DIP 19 to display the sender information and the message reception / transfer request source information via the INF 16.

(7) When TB18 responds, TRK13,
A call path is formed via the path of SW10 (b), LC15, and the call is made, and TB18 accepts the message from the caller to TA17.

(8) The CPU 11 stores in the MEM 12 that the TB 18 has accepted the incoming call to the TA 17, and the sender information, date, time and the like.

(9) The CPU 11 causes the TA 17 to display the message arrival via the LC 14. If TA17 is a telephone with a message arrival lamp, the message arrival lamp is turned on, and if it is a telephone with a message arrival display, the message arrival display is performed.

(10) When the user of TA17 knows that the message has arrived in the procedure of (9), he / she dials a special number for replying to the message in order to know the message.

(11) The CPU 11 recognizes that the TA 17 has requested a message response and controls the MEM 12 to identify that “TB 18 is accepting a message to TA 17”.

(12) The CPU 11 calls the TB18 via the LC15, and displays the caller information, transfer source information, date, time, etc. stored in the MEM12 on the DIP19 via the INF16.

(13) TB18 responds and transmits the message received based on the information displayed on DIP19 to TA17 via LC15, SW10 route (c) and LC14.

Message from TB18 to TA17 When the call ends, the CPU11 controls the message "Message to TA17
Is accepted "is erased.

FIG. 2 is a system configuration diagram showing a second embodiment of the present invention.

In FIG. 2, the message reception information is stored in the message reception control device (hereinafter CTL) 20 instead of the MEM 12 in FIG.
Other operations are the same as in the case of the first embodiment shown in FIG.

〔The invention's effect〕

As described above, according to the present invention, when the message reception / transfer from the first telephone is set in the storage means of the stored program control exchange, when the message is transmitted to the first telephone, Since the second telephone for message reception and the first telephone are automatically connected, the message reception / transfer requester of the first telephone does not need to know the message reception destination (second telephone). There is an effect that the acceptance and the transfer can be requested.

Even if the message receiver of the second telephone does not receive the request for directly receiving and transmitting the message, if the message is received, the message receiver automatically requests the message transfer requester without performing any operation. Connected to the second telephone, based on the information displayed on the visible display means corresponding to the second telephone, there is an effect that the message requester can also convey the message in a verbal response without forgetting the utterance of the sender. .

[Brief description of drawings]

FIG. 1 is a system configuration diagram showing a first embodiment of the present invention,
FIG. 2 is a system configuration diagram showing a second embodiment of the present invention. 1 ... Stored program controlled exchange (SPC), 10 ... Call path (SW), 11 ... Central control unit (CPU), 12 ... Storage device (MEM), 13 ... Trunk (TRK), 14 ... Line circuit (LC), 15 …… Line circuit (LC), 16 …… Interface circuit (INF), 17 …… Telephone (TA), 18 …… Message reception telephone (TB), 19 …… Reception information display device ( DIP), 20
...... Message acceptance control device (CTL).

Claims (1)

[Claims] 1. A stored program control exchange having a message reception function controls setting and cancellation of message reception transfer requested by a first telephone connected to the stored program control exchange, and the first telephone. Controls to forward the incoming call to the second telephone set in advance in the case where the incoming call is set to the first telephone and the incoming call is set to the first telephone. The control for automatically notifying the first telephone that the message reception information was received, the response to the notification from the first telephone was received, and the message reception information from the caller was received. Control means for controlling the connection between the second telephone and the first telephone, information on setting and cancellation of the message reception / transfer of the first telephone, and information on the sender and transmission of the message reception information. Date and time Storage means for storing information including the second information, and the information including the sender information and the transmission date and time stored in the storage means when the second telephone is called in response to the notification. Message reception system characterized by displaying on a visible display means corresponding to the telephone.