Collaboration Software Customer Satisfaction Reports

TEC customer satisfaction reports offer an objective, third-party evaluation of a technology service provider’s customer satisfaction levels. Our experience shows that a significant part of a successful enterprise software project includes a great implementation partner and service provider, but the performance of these organizations can be hard to research.

Companies seeking the services of a value-added reseller (VAR), implementer, or integrator can benefit greatly from our customer satisfaction reports, which include project descriptions, data-driven ratings scales, and helpful background information on the provider. TEC’s Accreditation Program and the resulting customer satisfaction reports are designed to give you the impartial data and insight you need when vetting a software service provider.

Our Accreditation Program requires the service provider’s clients to respond to TEC’s extensive, confidential client experience survey, which rates the quality of the services they received and the performance of the service provider’s project team on many specific points. TEC awards accredited status only to those companies whose client survey responses reveal a sustained trend of above-average customer satisfaction.

Backed by customer feedback from multiple companies and project stakeholders, TEC’s customer satisfaction reports deliver a different perspective for enterprise software reviews—one based on the quality of service provided.

Get your free customer satisfaction report now and discover enterprise software service providers who routinely go above and beyond for their customers.