CRM & Support Features, Modules & Capabilities

Evaluating enterprise software is a major undertaking for any organization. Sifting through thousands of software features and modules to create your business requirements list, contacting vendors for product functionality information, and discovering the best-fit solution can take months.

One way to start is to focus on the software modules or features of software packages that are in demand by your industry or vertical. But, when you’re ready to dive deeper on a given solution, you need to examine all the software functionalities it contains. A software features list instantly provides that level of detail.

In 25 years of helping companies assess business software, TEC has built an unparalleled database of software feature lists from thousands of vendors. We have also established impartial industry averages in each software category, and developed a fair but rigorous methodology to benchmark solutions on the market. You can see our high-level benchmarking in our free descriptions of each product, while our software features and capabilities reports drill down into the features of a particular solution.
 

For example, the SAP ERP report lists the product’s 3,539 features, arranged into intuitive ERP modules and sub-modules. Every feature then has a rating that indicates SAP ERP’s level of support, from full (out-of-the-box) support, to partner add-on, to customization, no support, and four other rating types.

With TEC’s software capabilities reports, your team will quickly understand both how well the product supports individual features, and how well it covers broader functional areas, such as financials, talent management, inventory management, etc.   
 

Our free benchmarking page reveals the product’s overall performance against our impartial industry average (see example), and our full report provides the support ratings that you need for a proper assessment of the product’s capabilities.

 

Our reports are also an excellent means to confirm or eliminate a solution under consideration before spending weeks or months in discussion or demonstration sessions with a vendor.
 

 

 We offer feature and capability reports for hundreds of systems from both leading and up-and-coming vendors. You can explore the software functions of products made by SalesForce, Microsoft, SAP, Oracle NetSuite, Infor, IFS, SYSPRO, Deltek, Epicor, QAD, and hundreds of others.

Our reports are available in the following categories, some of which contain further sub-categories, such as transportation management or talent acquisition, or specific industry models, such as discrete manufacturing or professional services:

 

Save time, money, and effort and increase the quality of your research in one simple step with TEC’s Software Features & Capabilities Lists.