Top Call Center Software
Call center software is designed to help your contact center succeed with sales and customer service. It assists in daily tasks by giving instantaneous access to information, with the goal to improve overall customer experience as well as agent efficiency. The best call center applications manage omnichannel communications such as live chat, phone, and instant messaging. Top features include interactive voice response (IVR), computer telephony integration (CTI), automatic call distributors (ACD), and more. Scroll down to explore and compare contact center solutions.
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Bitrix24
by Bitrix24
Bitrix24 is a cloud-based CRM and collaboration platform designed for small to medium-sized businesses. The company behind Bitrix24 has offices in several countries including the United States, United Kingdom, Germany and Russia.
Bitrix24 is suited for small to ...
Platforms
- Android
- Windows
- iOS
- Linux
- Mac OS X
Business size
- Small
- Medium
- Enterprise
DialedIn
by DialedIn
DialedIn, formerly known as ChaseData, is a call center software solution designed to streamline both inbound and outbound call workflows. With its built-in predictive dialing capabilities, it effectively increases your contact rate by avoiding busy signals and full ...
Platforms
- Android
- Windows
- iOS
- Linux
- Mac OS X
Business size
- Small
- Medium
- Enterprise
Dialpad
by Dialpad, inc.
Dialpad is a cloud-based call center software solution developed by Dialpad, Inc., a company headquartered in San Francisco, California, with additional offices across the United States and internationally. This cutting-edge platform is designed to cater to the needs ...
Platforms
- Android
- Windows
- iOS
- Linux
- Mac OS X
Business size
- Small
- Medium
- Enterprise
FreshCaller is a cloud-based call center software developed by Freshworks, a leading provider of customer engagement solutions. With offices in India, the United States, the United Kingdom, and Germany, Freshworks caters to businesses of all sizes across various ...
Platforms
- Android
- Windows
- iOS
- Linux
- Mac OS X
Business size
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- Enterprise
Genesys is a global leader in cloud customer experience and contact center solutions, with a presence spanning the Americas, Europe, the Middle East, Africa, and the Asia Pacific region. Their flagship product, Genesys Cloud CX, is a comprehensive, all-in-one contact ...
Platforms
- Android
- Windows
- iOS
- Linux
- Mac OS X
Business size
- Small
- Medium
- Enterprise
LeadsRain
by LeadsRain
LeadsRain is a cutting-edge call center software solution designed to revolutionize the way businesses handle customer interactions. With its comprehensive suite of features, LeadsRain empowers organizations to streamline their call center operations, enhance agent ...
Platforms
- Android
- Windows
- iOS
- Linux
- Mac OS X
Business size
- Small
- Medium
- Enterprise
In today's fast-paced business landscape, efficient call center operations are crucial for delivering exceptional customer experiences. Streams, a powerful call center software solution from Panterra Networks, is designed to streamline and optimize your call center ...
Platforms
- Android
- Windows
- iOS
- Linux
- Mac OS X
Business size
- Small
- Medium
- Enterprise
Voiptime Cloud, a prominent vendor based in various global locations, delivers a powerhouse software solution known as Voiptime Contact Centre. Catering to businesses of different sizes, the software is specifically engineered for industries encompassing, but not ...
Platforms
- Android
- Windows
- iOS
- Linux
- Mac OS X
Business size
- Small
- Medium
- Enterprise
Zoho Desk is a cloud-based help desk software solution offered by Zoho Corporation, a leading software company headquartered in Chennai, India, with global offices across multiple continents. This feature-rich platform caters primarily to small and medium-sized ...
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