JP2827659B2 - Maintenance and operation training for telephone exchanges - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a maintenance and operation training system for a telephone exchange.

[0002]

2. Description of the Related Art There are three conventional maintenance and operation training methods for telephone exchanges. What is done using a telephone exchange that is actually operating and its maintenance and operation terminals, what is done using a training-dedicated telephone exchange and its maintenance and operation terminals, This is performed using a telephone exchange simulator for training.

FIG. 2 is a block diagram showing a conventional telephone exchange switch simulator for training. System management subsystem 3
Controls the terminal 9, the printer 10, the database 11, the simulation subsystem 12, and the supervisor subsystem 5.

[0004] The simulation subsystem 12 displays the training task on the screen of the terminal 9, corrects the answer to the task input from the terminal 9, and displays the result.
The supervisor subsystem 5 controls the authoring module 6, the trainee management module 7, the courseware verification module 13, and the training result management module 8.

[0005] In the training manager, the terminal 9 activates the authoring module 6, and inputs training tasks to the trainees and their correct answer data. Next, the courseware verification module 13
Is activated to verify the correctness of the correct answer data for the previously input task. Also, the training manager registers the trainee's name and password in the trainee management module 7.

[0006] The trainee inputs the name and password registered in the trainee management module 7 from the terminal 9, and starts the simulation subsystem 12.

[0007] The training result management module 8 records the time required for the trainee to input a correct answer to the task, the evaluation score, and the like in the database 11 as a training history.

[0008]

Among the conventional maintenance and operation training methods for telephone exchanges, the method using an actually operating telephone exchange has a problem that the actual exchange operation is affected. In addition, there is a problem that it is difficult to perform group education for the number of terminals more than the number of terminals.

[0009] In addition, the method using a telephone switchboard for training has a problem that the cost is extremely high. In addition, the method using a telephone exchange simulated device has a problem that there is no reality of the operation and a problem that the simulated device must be changed in response to a change of the telephone exchange.

SUMMARY OF THE INVENTION An object of the present invention is to provide maintenance and operation training for a telephone exchange which can perform the same operation without affecting the actual exchange operation of the telephone exchange, and perform maintenance and operation training through group education at a low price. To provide an operation training system.

[0011]

In order to achieve the above object, a maintenance and operation training system for a telephone exchange according to the present invention comprises:
Maintenance and maintenance of telephone exchanges with training equipment and central control equipment
An operation training method, wherein the training device is a telephone exchange.
Of personal information identifying trainees who perform maintenance and operation training
Management, management of training tasks and their correct answers, training history and evaluation
Means for managing price information, selected training tasks and
An answer from the trainee to the training task is sent to the central control unit.
Means for transmitting to the central control unit and returned from the central control unit
Means for notifying the management means of the training result information.
Are those, wherein the central control unit, sending from said training device
Only the validity of the training tasks
Machine for returning the training result data to the training device.
It has a function.

[0012]

The central control device has a port for connecting a plurality of terminals for maintenance and operation of the telephone exchange, and the training device is connected to the port of the central control device. When receiving the training start notification from the training device, the central control device recognizes the data received from the training device as training data until receiving the subsequent training end notification, and operates without affecting the actual exchange operation. .

[0013]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be described with reference to the drawings. FIG. 1 is a configuration diagram showing one embodiment of the present invention.

In FIG. 1, reference numeral 1 denotes a central control unit having a function of recognizing that training is being performed and analyzing commands input from the terminal for training, and reference numeral 2 denotes a maintenance / operation terminal.

In this embodiment, a central control unit 1 having a courseware verification function and a training device connected to the central control unit 1 via a modem 14 are provided.

The training apparatus includes a supervisor subsystem 5 for managing personal information of trainees and training tasks, a courseware subsystem 4 for controlling the execution of training, a supervisor subsystem 5, a courseware subsystem 4, and a terminal. 9, a system management subsystem 3 for controlling the printer 10 and the database 11, and supports training.

The supervisor subsystem 5 controls the authoring module 6, the trainee management module 7, and the training result management module 8.

The authoring module 6 is a module for managing training tasks and their correct answers. The trainee management module 7 is a module that manages trainee names and passwords. The training result management module 8
This module manages training history and evaluation information.

The training manager starts the trainee management module 7 from the terminal 9 and registers the trainee's name and password. Next, the authoring module 6 is activated to register the training task and the type of command to be input for the training task. This registration is made in the database 11 via the system management subsystem 3.

When the trainee inputs a name and a password from the terminal 9, the system management subsystem 3 inquires the trainee management module 7 about the validity of the name and the password.
If it is correct, the courseware subsystem 4 is activated, and if it is incorrect, an error message is displayed on the terminal 9 to urge the trainee to re-enter.

The courseware subsystem 4 inquires the training result management module 8 about the training degree of the trainee, selects a training task suitable for the training level, and reads the corresponding training task from the database 11 to the system management subsystem 3. , Is displayed on the terminal 9.

The courseware subsystem 4 manages the system so that the command input by the trainee is transmitted to the central control unit 1 if the type and order of the commands which are the answers to the training tasks input by the trainee from the terminal 9 are correct. Make a request to the subsystem 3.

The system management subsystem 3 includes a modem 1
A command for instructing the start of training is transmitted to the central control device 1 through 4, and subsequently, a command input by the trainee is transmitted.

The central control unit 1 which has received the training start command checks only the validity of the command received thereafter, and notifies the system management subsystem 3 of the result. The system management subsystem 3 sends the result to the terminal 9
And notifies the result to the training result management module 8, and the training result management module 8 evaluates the result,
The educational history is recorded in the database 11 via the system management subsystem 3.

[0025]

As described above, according to the present invention, by providing the central control unit with a courseware verification function, it is possible to perform a realistic operation without affecting the actual exchange operation and to change the central control unit. But does not affect the training equipment.

Further, by connecting the training device and the central control device via a modem, it becomes possible to install the training device in the classroom, thereby enabling group education.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing one embodiment of the present invention.

FIG. 2 is a configuration diagram showing a conventional example.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Central controller 2 Maintenance / operation terminal 3 System management subsystem 4 Courseware subsystem 5 Supervisor subsystem 6 Authoring module 7 Trainee management module 8 Training result management module 9 Terminal 10 Printer 11 Database 12 Simulation subsystem 13 Courseware verification module 14 modem

Continuation of the front page (58) Field surveyed (Int.Cl. ⁶ , DB name) H04M 3/00 H04M 3/08-3/40 H04M 3/60-3/64 H04M 7/00-7/16 H04Q 1 / 20-1/26 H04Q 3/54-3/56

Claims (1)

(57) [Claims] 1. A telephone having a training device and a central controller.
An exchange maintenance and operation training system, wherein the training device performs maintenance and operation training of a telephone exchange.
Management of personal information to identify trainees, training tasks and
A means of managing correct answers, training histories and evaluation information
Steps, selected training tasks and training for the training tasks
Means for transmitting a response from the operator to said central control unit;
The training result information returned from the central control unit
Means for notifying the training means , wherein the central control device includes a training device transmitted from the training device.
Only conduct a survey of the validity of the issues and their answers, and conduct training
Has the function of returning the result data of
A maintenance and operation training system for telephone exchanges.