JP6924049B2 - Order system, order input device, order management device, and how to control the order system - Google Patents

Description

The present invention relates to an order system, an order input device, an order management device, and a control method of the order system.

In the ordering system used in restaurants, for example, the floor manager gives instructions to the employee who serves customers, or the employee who serves customers sends a request to the floor manager by voice using wireless communication. .. When employees talk to each other using wireless communication in restaurants, etc., IETF (the Internet Engineering Task) is used for IP communication on transceivers, intercoms, headsets, and wireless LAN (Local Area Protocol), which are specified low-power wireless stations. Force) A transceiver or intercom slightly headset that uses SIP (Session Initiation Protocol) technology as a standard communication protocol is used. By using such a specific low power wireless station or wireless LAN, employees can transmit voice in real time (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2011-11342

However, in the technique described in Patent Document 1 and the conventional technique, when a call is received during customer service, the received voice may be overlooked because the customer is being served, or the customer service may be missed when listening to the received voice. There was a problem that the conversation with the customer was interrupted. In addition, with the conventional technology, when the user is in an area where the radio cannot reach, it is necessary to repeatedly transmit until a reply is received from the receiver.

The present invention has been made in view of the above problems, and is a control method for an ordering system, an order input device, an order management device, and an ordering system that can prevent missed calls even during customer service. The purpose is to provide.

In order to achieve the above object, the ordering system (1) according to one aspect of the present invention collects sounds according to the priority type by adding the data valid time corresponding to the priority type, the priority type, and the destination. An order for the destination is based on an order input device ( 20) that transmits an audio signal (audio data) and setting information that receives the audio signal and is added to the received audio signal according to the priority type. An order management device (10) for transmitting an audio signal for transmission to an input device is provided, the priority type is distinguished from high, medium, and low, and the order management device is added to the audio signal. When a communication event related to order processing (order data, etc.) is received from the order input device, which is the transmission destination, the transmission of the audio signal is not completed and the data valid time is valid after the order processing is executed. In addition, when the priority type added to the audio signal is low, the audio signal is transmitted to the order input device which is the transmission destination.

Further, in the ordering system according to one aspect of the present invention, the order management device stores the priority type and the number of times of retransmission for each destination in association with each other, and adds the voice signal to the received audio signal. With reference to the information storing the priority type, the audio signal for transmission is generated, the number of times the retransmission is performed, and the transmission of the audio signal for transmission to the order input device of the transmission destination is performed. You may repeat it.

Further, in the ordering system according to one aspect of the present invention, the order management device activates the unactivated order input device in the setting information stored for each destination in accordance with the predetermined priority type. When the transmission command of the instruction for the above is stored and the transmission of the voice signal for transmission corresponding to the predetermined priority type cannot be completed, the instruction for invoking the order input device of the transmission destination is given. The voice signal for transmission may be retransmitted after the transmission.

Further, in the ordering system according to one aspect of the present invention, the order management device further stores the number of reproductions in association with each destination, and further adds the number of reproductions to the audio signal for transmission. The order input device may reproduce the transmission audio signal received from the order management device for the number of times of reproduction.

In order to achieve the above object, the order input device (20) according to one aspect of the present invention includes the audio signal picked up according to the priority type, the data valid time corresponding to the priority type, the priority type, and the transmission destination. And a communication unit (No. 1) that transmits the audio signal to which the priority type and the destination are added and receives the audio signal according to the priority type set by another order input device. e Bei a first communication unit 210), wherein the priority type is high, medium, is distinguished from the low.

In order to achieve the above object, the order management device (10) according to one aspect of the present invention is a communication unit (105) that receives an audio signal to which a data valid time corresponding to a priority type and the priority type and a destination are added. ), The storage unit (data storage unit 106) that stores the priority type, the number of times of retransmission, the data valid time to be transmitted, and the number of times of reproduction for each destination, and the received audio signal. With reference to the added information storing the priority type, a processing unit (101) that generates an audio signal for transmission and transmits the generated audio signal for transmission to the transmission destination device. The priority type is distinguished from high, medium, and low, and when the processing unit receives a communication event related to order processing from an order input device that is a transmission destination added to the audio signal, the order processing unit processes the order. After the execution, when the transmission of the audio signal is not completed and the data valid time is valid, and the priority type added to the audio signal is low, the order to send the audio signal to the destination. Send to the input device.

In order to achieve the above object, a first order input device (for example, order input device 20-1), a second order input device (for example, order input device 20-2), and order management according to one aspect of the present invention. A control method for an ordering system including the device (10), wherein the first order input device is distinguished from high, medium, and low priority types, and is collected based on setting information according to the priority type. The process of adding the data valid time corresponding to the priority type, the priority type and the destination to the sounded voice signal, and the data valid time corresponding to the priority type and the priority type by the first order input device. And the process of transmitting the voice signal to which the destination is added to the order management device, and the order management device transmits the data valid time corresponding to the priority type and the voice signal to which the priority type and the destination are added. The process of receiving and the priority type added to the received voice signal by the order management device for each destination, the priority type, the number of times of retransmission, the data valid time to be transmitted, and the number of times of reproduction. The process of generating an audio signal for transmission and the order management device transmitting the generated audio signal for transmission to the second order input device of the transmission destination with reference to the storage unit that stores the data in association with each other. The step of receiving the voice signal corresponding to the priority type set by the first order input device from the order management device, and the step of the order management device receiving the voice signal according to the priority type set by the first order input device. When a communication event related to order processing is received from the order input device which is a transmission destination added to the signal, the transmission of the voice signal is not completed after the order processing is executed, and the data valid time is valid. The step of transmitting the voice signal to the order input device, which is the transmission destination, when the priority type added to the voice signal is low.

According to the present invention, it is possible to prevent a call from being overheard even during customer service.

It is a figure which shows the schematic structure of the order system which concerns on this embodiment. It is a figure which shows the configuration example of the order management apparatus which concerns on this embodiment. It is a figure which shows the configuration example of the order input device which concerns on this embodiment. It is a figure which shows the structural example of the headset which concerns on this embodiment. It is a figure which shows the structural example of the printing apparatus which concerns on this embodiment. It is a figure explaining the operation example of the order input device which concerns on this embodiment. It is a figure which shows the structural example of the voice data transmitted by the order input device which concerns on this embodiment. It is a figure which shows the configuration example of the voice data which the order management apparatus which concerns on this embodiment transmits to an order input apparatus. It is a figure which shows the configuration example of the voice communication setting information stored in the order management apparatus which concerns on this embodiment. It is a flowchart of the process which the order input device which concerns on this embodiment transmits voice data to another order input device. This is a flowchart of a process in which the order input device transmits voice data to the order input device when the priority type is set to high priority. It is a figure which shows the screen example at the time of receiving voice data at the time of order input from another order input device which concerns on this embodiment. It is a flowchart of the process of transmitting low-priority voice data to another order input device by utilizing the data valid time which concerns on this embodiment. It is a flowchart of the process of the order management apparatus which concerns on this embodiment.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram showing a schematic configuration of an ordering system 1 according to the present embodiment. As shown in FIG. 1, the ordering system 1 includes an order management device 10 (CT), an order input device 20-1 (HT1), an order input device 20-2 (HT2), an order input device 20-3 (HT3), and the like. It includes a headset 30-1, a headset 30-2, a headset 30-3, and a printing device 40 (PR). A scanner 50 is connected to the printing device 40.

In the following description, if one of the order input device 20-1 (HT1), the order input device 20-2 (HT2), and the order input device 20-3 (HT3) is not specified, the order input device It is called 20 (HT). When one of the headset 30-1, the headset 30-2, and the headset 30-3 is not specified, it is referred to as the headset 30.

The order management device 10 is connected to the order input device 20-1, the order input device 20-2, the order input device 20-3, and the printing device 40 by, for example, wireless communication of a wireless LAN (Local Area Network) standard.
The order input device 20 is connected to the headset 30 by, for example, Bluetooth® standard wireless communication. The order input device 20-N (N is an integer of 1 to 3) establishes communication with the headset 30-N, that is, is used by pairing.

The order management device 10 receives voice data from the order input device 20 and transmits the received voice data to another order input device 20. The voice data includes a destination, a priority type, and a digitized voice signal, as will be described later. The priority type is a priority of a conversation using an audio signal, and is a high priority, a medium priority having a lower priority than a high priority, and a lower priority than a medium priority. The priority is, for example, a call in real time and a call that can be handled even when serving customers. During priority, for example, it is a call in real time, but it is a call that cannot be handled when serving customers. Priority low is not, for example, a real-time call.

The order management device 10 receives order data from the order input device 20, generates slip data based on the received order data, and transmits the generated slip data to the printing device 40. The order data includes an identifier for identifying the order input device 20, a table number, the number of people, a product name ordered by the customer, the number of products, and the like. The slip data includes a cooking slip instructing the start of cooking and an accounting slip for accounting. The identifier for identifying the order input device 20 is, for example, an IP (Internet Protocol) address. The order management device 10 transmits voice data indicating a cooking completion instruction to the order input device 20 that has received the order according to the information received from the printing device 40.

The order input device 20 transmits the order data input by the employee to the order management device 10. The order input device 20 transmits the voice data collected by the sound collecting unit or the headset 30 included in the own device to the order management device 10 by designating a transmission destination. The destinations are all the order input device 20, the order input device 20-N (HTN) (N is an integer of 1 to 3), and the printing device 40. The order input device 20 receives the voice data transmitted by the order management device 10 when the own device is not in the suspended state. The suspend state is a power-off state or a power-saving state in which the key input unit 203 and the display unit 204 of the order input device 20 are folded so as to overlap each other. In this state, the user cannot see the display on the display unit 204. The user opens the key input unit 203 and the display unit 204 of the order input device 20 from the folded state so as not to overlap each other, and confirms the display. The order input device 20 controls the state of its own device to one of an on state, an off state, and a suspend state according to, for example, an operation of a power switch. When the order input device 20 receives the magic packet from the order management device 10, the order input device 20 controls the state of its own device to the on state. The magic packet is a WOL (Wake On LAN) that turns on the power of the own device through the network, and is a special packet for instructing the activation. The order input device 20 receives the audio signal transmitted by the headset 30. The order input device 20 transmits an audio signal to the headset 30 when the headset 30 is connected, and reproduces the audio signal from a speaker provided in the own unit when the headset 30 is not connected.

The headset 30 transmits the picked-up audio signal to the order input device 20. The headset 30 reproduces the audio signal received from the order input device 20.

The printing device 40 is installed in, for example, a kitchen, a kitchen, a place where accounting is performed, and the like. The printing device 40 may be installed in each of the kitchen, the kitchen, and the place where accounting is performed. The printing device 40 prints a cooking slip or an accounting slip according to the slip data received from the order management device 10. A two-dimensional bar code is printed on the cooking slip and the accounting slip, for example. The two-dimensional bar code of the cooking slip contains information such as a slip number, a table number, a product name, and an identifier of an order input device that has received an order. In addition, the two-dimensional bar code of the accounting slip contains information such as a slip number and a table number. The printing device 40 reads the two-dimensional bar code printed on the slip by the scanner 50, and transmits the read information to the order management device 10.

Next, the order management device 10 will be further described.
FIG. 2 is a diagram showing a configuration example of the order management device 10 according to the present embodiment. As shown in FIG. 2, the order management device 10 includes a processing unit 101, an input unit 102, a display unit 103, an antenna 104, a communication unit 105, a data storage unit 106, and a data storage unit 107.

The processing unit 101 performs voice processing on the voice data transmitted by the order input device 20 or the printing device 40 by the antenna 104 and the communication unit 105, and saves the voice-processed voice data in the data storage unit 107. The processing unit 101 transmits the voice data stored by the data storage unit 107 to the order input device 20 or the printing device 40 of the transmission destination included in the voice data by the antenna 104 and the communication unit 105.

The processing unit 101 includes a power supply control unit 1011 and a voice processing unit 1012.
The power supply control unit 1011 controls to switch its own device to an on state, an off state, or a suspend state according to the operation of the input unit 102.

The voice processing unit 1012 stores the received voice data in the data storage unit 107. The voice processing unit 1012 extracts a transmission destination, a priority type, and a voice signal included in the received voice data. The voice processing unit 1012 refers to the voice communication setting information (setting information) stored in the data storage unit 107, refers to the priority type included in the voice data, and refers to the destination, and performs a communication retry set in the voice communication setting information. The number of times, the data valid time, and the number of times of reproduction are obtained for each order input device 20 of the transmission destination. The priority type is priority, priority (for example, high, medium, low), etc., and the voice processing unit 1012 first refers to a column common to the order input device 20, and then inputs an order. If the number of communication retries, the data valid time , and the number of reproductions are set for each device 20, the settings of the order input device 20 are preferentially used. The voice processing unit 1012 generates voice data to be transmitted for each order input device 20 of the transmission destination according to the voice communication setting information.

The input unit 102 is, for example, a touch panel input unit or a key input unit that are stacked and arranged on the display unit 103. The input unit 102 detects the coordinate position and movement pressed by the user, and outputs the detected result to the processing unit 101 as input information.

The display unit 103 displays various information according to the control of the processing unit 101. The display unit 103 is, for example, a liquid crystal display, an organic EL (Electroluminescence) display, a 7-segment LED (light emitting diode), or the like.

The antenna 104 converts the transmission signal output by the communication unit 105 into radio waves, and transmits the converted radio waves to the order management device 10. The antenna 104 receives the radio wave transmitted by the order input device 20 or the printing device 40, converts the received radio wave into an electric signal, and outputs the converted reception signal to the communication unit 105.

The communication unit 105 modulates or converts the information or audio signal output by the processing unit 101 according to the communication standard, and transmits the information or audio data which is the modulated or converted transmission signal by the antenna 104. Is transmitted to the order input device 20 of. The communication unit 105 modulates or converts the slip data or voice signal output by the processing unit 101 according to the communication standard, and the antenna 104 transmits the slip data or voice data which is the transmitted signal after the modulation or conversion. The data is transmitted to the destination printing device 40. The communication unit 105 demodulates or converts the received signal output by the antenna 104 according to the communication standard, and outputs the demodulated or converted reception information to the processing unit 101. The received information is voice data, order data, accounting request, and the like.

The data storage unit 106 stores the control program used by the processing unit 101. The data storage unit 106 stores the information used by the processing unit 101.
The data storage unit 107 stores the voice data received from the order input device 20 and the printing device 40. The data storage unit 107 stores voice communication setting information described later. In addition, the data storage unit 107 stores audio data of a predetermined fixed phrase.

Next, the order input device 20 will be further described.
FIG. 3 is a diagram showing a configuration example of the order input device 20 according to the present embodiment. As shown in FIG. 3, the order input device 20 includes a processing unit 201, an input unit 202, a key input unit 203, a display unit 204, a sound collecting unit 205, a sound output unit 206, a voice control unit 207, and a data storage unit 208. It includes an antenna 209, a first communication unit 210, an antenna 211, and a second communication unit 212.

The processing unit 201 detects the operation result of the key input unit 203, and controls the power supply of the own device to one of the on state, the off state, and the suspend state according to the detected operation result. The processing unit 201 detects the operation results of the input unit 202 and the key input unit 203, and generates order data according to the detected operation results. The processing unit 201 transmits the generated order data to the order management device 10 via the first communication unit 210 and the antenna 209.

When the headset 30 is connected, the processing unit 201 receives an audio signal from the headset 30 for which communication has been established via the antenna 211 and the second communication unit 212, and temporarily receives the received audio signal. It is stored in the data storage unit 208. When the headset 30 is not connected, the processing unit 201 temporarily stores the audio signal collected by the sound collecting unit 205 in the data storage unit 208. The processing unit 201 transmits the voice data in which the transmission destination and the priority type are added to the voice signal stored in the data storage unit 208 to the order management device 10 via the first communication unit 210 and the antenna 209.

The processing unit 201 receives voice data from the order management device 10 via the antenna 209 and the first communication unit 210, and extracts a voice signal from the received voice data. The processing unit 201 temporarily stores the extracted audio signal in the data storage unit 208. When the headset 30 is connected, the processing unit 201 transmits the voice data stored in the data storage unit 208 to the headset 30 for which communication has been established via the antenna 211 and the second communication unit 212. When the headset 30 is not connected, the processing unit 201 outputs the voice data stored in the data storage unit 208 to the voice control unit 207.
That is, the processing unit 201 controls the headset 30 to collect and reproduce the sound when the headset 30 is connected, and when the headset is not connected, the processing unit 201 controls the sound collection and reproduction of the sound of the own device. The unit 205 and the sound output unit 206 are used to control the sound collection and reproduction.

The input unit 202 is a touch panel input unit that is laminated on the display unit 204. The input unit 202 detects the coordinate position and movement pressed by the user, and outputs the detected result to the processing unit 201 as input information.
The key input unit 203 is a key input unit. The key input unit 203 detects the key pressed by the user and outputs the detected result to the processing unit 201 as input information.

The display unit 204 displays various information according to the control of the processing unit 201. The display unit 204 is, for example, a liquid crystal display or an organic EL (Electroluminescence) display.

The sound collecting unit 205 is a microphone. The sound collecting unit 205 outputs the collected voice signal to the voice control unit 207.
The sound output unit 206 is a speaker. The sound output unit 206 reproduces the audio signal output by the audio control unit 207.

The audio control unit 207 converts the audio signal output by the sound collecting unit 205 into a digital signal, and outputs the converted audio signal to the processing unit 201. The audio control unit 207 converts the digital audio signal output by the processing unit 201 into an analog signal, and outputs the converted audio signal to the sound output unit 206. The format of the digital signal is, for example, a WAV (RIFF WAVform Audio) format. The format may be another format such as MP3 (MPEG-1 Audio Layer-3).
The sound collecting unit 205, the sound output unit 206, and the voice control unit 207 are used under the control of the processing unit 201 when the headset 30 is not connected to the order input device 20.

The data storage unit 208 stores the control program used by the processing unit 201. The data storage unit 208 stores the information used by the processing unit 201. The data storage unit 208 temporarily stores the voice data received from the headset 30 or collected by the sound collection unit 205. The data storage unit 208 temporarily stores the voice data received from the order management device 10.

The antenna 209 converts the transmission signal output by the first communication unit 210 into radio waves, and transmits the converted radio waves to the order management device 10 or the printing device 40. The antenna 209 receives the radio wave transmitted by the order input device 20 or the printing device 40, converts the received radio wave into an electric signal, and outputs the converted reception signal to the first communication unit 210.

The first communication unit 210 modulates or converts the information or audio signal output by the processing unit 201 according to the communication standard, and uses the antenna 209 to transmit the information or audio data which is the modulated or converted transmission signal. It is transmitted to the order input device 20 of the destination. The first communication unit 210 demodulates or converts the received signal output by the antenna 209 according to the communication standard, and outputs the demodulated or converted reception information to the processing unit 201. The received information is voice data, a magic packet, or the like.

The antenna 211 converts the audio signal output by the second communication unit 212 into radio waves, and transmits the converted radio waves to the headset 30. The antenna 211 receives the radio wave transmitted by the headset 30, converts the received radio wave into an electric signal, and outputs the converted received signal to the second communication unit 212.

The second communication unit 212 modulates or converts the audio signal output by the processing unit 201 according to the communication standard, and transmits the modulated or converted audio signal to the headset 30 by the antenna 211. Send. The second communication unit 212 demodulates or converts the received signal output by the antenna 211 according to the communication standard, and outputs the demodulated or converted reception information to the processing unit 201. The received information is voice data.

Next, the headset 30 will be further described.
FIG. 4 is a diagram showing a configuration example of the headset 30 according to the present embodiment. As shown in FIG. 4, the headset 30 includes a processing unit 301, an input unit 302, a sound collecting unit 303, a sound output unit 304, a voice control unit 305, an antenna 306, and a communication unit 307.

The processing unit 301 detects the operation result of the input unit 302, and controls the power supply of the own device to either an on state or an off state according to the detected operation result. The processing unit 301 detects the operation result of the input unit 302 and starts a process (pairing process) for establishing communication with the order input device 20 according to the detected operation result. The processing unit 301 transmits the voice signal output by the voice control unit 305 to the order input device 20 via the communication unit 307 and the antenna 306. The processing unit 301 receives the voice signal transmitted by the order input device 20 via the antenna 306 and the communication unit 307, and outputs the received voice signal to the voice control unit 305.

The input unit 302 is a key input unit. The input unit 302 detects the key pressed by the user and outputs the detected result to the processing unit 301 as input information.
The sound collecting unit 303 is a microphone. The sound collecting unit 303 outputs the collected voice signal to the voice control unit 305.
The sound output unit 304 is a speaker. The sound output unit 304 reproduces the audio signal output by the audio control unit 305.

The audio control unit 305 converts the audio signal output by the sound collecting unit 303 into a digital signal, and outputs the converted audio signal to the processing unit 301. The audio control unit 305 converts the digital audio signal output by the processing unit 301 into an analog signal, and outputs the converted audio signal to the sound output unit 304.

The antenna 306 converts the audio signal output by the communication unit 307 into radio waves, and transmits the converted radio waves to the order input device 20. The antenna 306 receives the radio wave transmitted by the order input device 20, converts the received radio wave into an electric signal, and outputs the converted audio signal to the communication unit 307.

The communication unit 307 modulates or converts the audio signal output by the processing unit 301 according to the communication standard, and transmits the audio signal, which is the modulated or converted transmission signal, to the order input device 20 by the antenna 306. do. The communication unit 307 demodulates or converts the received signal output by the antenna 306 according to the communication standard, and outputs the audio signal after the demodulation or conversion to the processing unit 301.

Next, the printing device 40 will be further described.
FIG. 5 is a diagram showing a configuration example of the printing device 40 according to the present embodiment. As shown in FIG. 5, the printing device 40 includes a processing unit 401, an input unit 402, a printing unit 403, a data storage unit 404, an antenna 405, a communication unit 406, a sound collecting unit 407, a sound output unit 408, and a voice control unit 409. , And a scanner control unit 410. In the example shown in FIG. 5, the printing device 40 includes a sound collecting unit 407, a sound output unit 408, and a voice control unit 409. The voice control unit 409 may not be provided.

The processing unit 401 receives the slip data transmitted by the order management device 10 via the antenna 405 and the communication unit 406. The processing unit 401 generates accounting slip data or cooking slip data based on the received slip data, and outputs the generated accounting slip data or cooking slip data to the printing unit 403. The processing unit 401 extracts a slip number, a table number, a product name, an identifier of the order input device 20 that has received an order, and the like from the information read from the two-dimensional bar code output by the scanner control unit 410. The processing unit 401 transmits the information indicating the serving instruction and the information indicating the completion of cooking to the order management device 10 via the communication unit 406 and the antenna 405 according to the extracted result. The processing unit 401 receives the voice data transmitted by the order management device 10 via the antenna 405 and the communication unit 406. The processing unit 401 outputs the received voice data to the voice control unit 409. The processing unit 401 adds a transmission destination to the voice data output by the voice control unit 409, and transmits the data to the order management device 10 via the communication unit 406 and the antenna 405. The transmission destination is input or selected by the operation of the input unit 402.

The input unit 402 is a key input unit. The input unit 402 detects the key pressed by the user and outputs the detected result to the processing unit 401 as input information.
The printing unit 403 prints an accounting slip or a cooking slip according to the control of the processing unit 401.

The data storage unit 404 temporarily stores the audio signal received from the order management device 10. The data storage unit 404 temporarily stores the audio signal collected by the sound collection unit 407.

The antenna 405 converts the audio signal output by the communication unit 406 into radio waves, and transmits the converted radio waves to the order input device 20. The antenna 405 receives the radio wave transmitted by the order input device 20, converts the received radio wave into an electric signal, and outputs the converted audio signal to the communication unit 406.

The communication unit 406 modulates or converts the serving request output by the processing unit 401 according to the communication standard, and transmits the serving request, which is the modulated or converted transmission signal, to the order input device 20 by the antenna 405. do. The communication unit 406 modulates or converts the audio signal output by the processing unit 401 according to the communication standard, and transmits the audio signal, which is the modulated or converted transmission signal, to the order input device 20 by the antenna 405. do. The communication unit 406 demodulates or converts the received signal output by the antenna 405 according to the communication standard, and outputs the audio signal after the demodulation or conversion to the processing unit 401.

The sound collecting unit 407 is a microphone. The sound collecting unit 407 outputs the collected voice signal to the voice control unit 409.
The sound output unit 408 is a speaker. The sound output unit 408 reproduces the audio signal output by the audio control unit 409.
The audio control unit 409 converts the audio signal output by the sound collecting unit 407 into a digital signal, and outputs the converted audio signal to the processing unit 401. The audio control unit 409 converts the digital audio signal output by the processing unit 401 into an analog signal, and outputs the converted audio signal to the sound output unit 408.

The scanner control unit 410 reads the two-dimensional bar code printed on the accounting slip and the cooking slip under the control of the scanner control unit 410, and outputs the read information to the scanner control unit 410.

Next, an operation example of the order input device 20 will be described.
FIG. 6 is a diagram illustrating an operation example of the order input device 20 according to the present embodiment.
As shown in FIG. 6, the key input unit 203 includes a key 2031 corresponding to a product name (menu name), a call key 2032 with an HT (order input device), a call key 2033 with a PT (printing device), and voice reproduction. It includes a key 2034, and a numeric keypad 2035 and a cursor key 2035.
Further, the input unit 202 includes a touch panel on the display unit 204, a first button switch 2021, a second button switch 2022, and a third button switch 2023.

Here, an operation example of performing a call (transmission of a message) with another user of the order input device 20 will be described.
(Step S1) The user presses the call key 2032 with the HT of the key input unit 203. The processing unit 201 of the order input device 20 detects the result of the operation of the key input unit 203, and controls the call mode according to the detected result.

(Step S2) The processing unit 201 displays the call mode screen 2041 on the display unit 204. The call mode screen 2041 includes a destination selection area 2042, a conversation priority selection area 2043, a button image 2044 for starting a call (voice signal), a voice signal waveform display area 2045, and the like.

(Step S3) When the user makes a call with all the other order input devices 20, the user selects “all HT” 2024 from the destination selection area 2042. The processing unit 201 detects the selected result.

(Step S4) The conversation priority selection area 2043 includes a high priority selection button image 2048, a high priority selection button image 2048, and a low priority selection button image 2048. In the example shown in FIG. 6, the user selects the selection button image 2047 in the priority from the conversation priority selection area 2043. The processing unit 201 detects the selected result.

(Step S5) The user selects the button image 2044 to start a call. The processing unit 201 detects the selected result. Subsequently, the processing unit 201 may temporarily store the audio signal collected by the sound collecting unit 205 in the data storage unit 208 during the period when the button image 2044 for starting the call is selected. The processing unit 201 may display the waveform of the audio signal in the waveform display area 2045 of the audio signal when the audio signal is picked up.

(Step S6) Subsequently, the processing unit 201 transmits the voice data in which the selected destination and the priority of the conversation are added to the picked-up voice signal to the order management device 10. Subsequently, the processing unit 101 of the order management device 10 extracts the transmission destination, the voice signal, and the priority included in the received voice data. Subsequently, the processing unit 101 of the order management device 10 transmits the voice data in which the transmission destination and the priority are added to the voice signal to the order input device 20 of the transmission destination. Subsequently, the user reselects to release the button image 2044 to start the call when the input of the audio signal is completed. The processing unit 201 detects the selected result. The processing unit 201 may determine that the silence period has continued and determine that the sound collection has ended when the signal level of the audio signal is equal to or less than a predetermined value for a predetermined time. Subsequently, after the processing unit 201 transmits, the processing unit 201 displays the order screen (for example, FIG. 13) on the display unit 204.

When the headset 30 is in the ON state and is in the communication connection state with the order input device 20, the headset 30 may be operated by operating the button image 2044. That is, the processing unit 201 starts a call from the sound collecting unit 303 of the headset 30 by operating the button image 2044, temporarily stores the voice data, and transmits the voice data to the order management device 10. May be good.

When inputting voice with the screen closed, the user presses, for example, the first button switch 2021. The processing unit 201 detects the selected result, and transmits an audio signal to, for example, the order input device 20 of the other party with whom the call was made last time or the order input device 20 of the other party set in advance according to the detected result. You may do so. As a result, it is possible to make a call with the other party using the order input device 20, and it is also possible to make a call at the time of customer service or seat guidance.

Next, a configuration example of voice data transmitted by the order input device 20 will be described.
FIG. 7 is a diagram showing a configuration example of voice data transmitted by the order input device 20 according to the present embodiment.
As shown in FIG. 7, the voice data transmitted by the order input device 20 includes a destination, a priority type, and a digitized voice signal. The voice data may include the identifier of the transmission source.
The destination is the selected order input device 20, for example HT2 and HT3, or all HT *. As described above, the priority type is one of high priority, medium priority, and low priority. The digitized audio signal is, for example, a signal in the WAV file format.

Next, a configuration example of voice data transmitted by the order management device 10 to the order input device 20 will be described.
FIG. 8 is a diagram showing a configuration example of voice data transmitted by the order management device 10 according to the present embodiment to the order input device 20.
As shown in FIG. 8, the voice data transmitted by the order management device 10 to the order input device 20 includes a destination, a priority type, a number of playbacks, a registration time, and a digitized voice signal.
The destination is a destination included in the voice data received from the order input device 20. The transmission destination is, for example, the IP address of each of the order input devices 20. The priority type is a priority type included in the voice data received from the order input device 20. The number of reproductions is the number of reproductions specified for repeatedly reproducing the audio signal in the order input device 20 that has received the audio data. By setting the number of times of reproduction, the order input device 20 can repeatedly reproduce the sound, so that it is possible to obtain an effect of preventing the voice from being overheard. The registration time is the time when the order management device 10 saves this data from the order input device 20. The digitized voice signal is a voice signal included in the voice data received from the order input device 20.

Next, a configuration example of voice communication setting information stored in the data storage unit 106 by the order management device 10 will be described.
FIG. 9 is a diagram showing a configuration example of voice communication setting information stored in the order management device 10 according to the present embodiment.
The processing unit 101 of the order management device 10 refers to the voice communication setting information stored in the data storage unit 106, refers to the priority type and the destination included in the voice data received from the order input device 20, and sets the voice communication. The number of communication retries, data valid time, and number of playbacks set in the information are obtained for each order input device 20 (HT) of the transmission destination.

As shown in FIG. 9, in the voice communication setting information, the priority type, the number of communication retries, the data valid time , the number of playbacks, and the like are associated with the destination.
The destination includes the IP address of each of the order input devices 20.
The number of communication retries is the number of times of re-transmission when the destination is in a suspended state, and is set for each destination and each priority type.
The data valid time is a period provided to prevent the old audio signal from being reproduced when the order input device 20 repeatedly reproduces the data from the registration time, and is provided for each destination and each priority type. Is set to.
In addition, for example, transmission of a magic packet is described.

Next, an example of a processing procedure in which the order input device 20 transmits voice data to another order input device 20 will be described.
FIG. 10 is a flowchart of a process in which the order input device 20 according to the present embodiment transmits voice data to another order input device 20. The example shown in FIG. 10 is an example in which the order input device 20-1 (HT1) transmits voice data to the order input device 20-2 (HT2) and the order input device 20-3 (HT3).

(Step S101) The processing unit 201 of the order input device 20-1 picks up an audio signal according to the operation of the user (voice pick-up).
(Step S102) The processing unit 201 of the order input device 20-1 transmits the voice data in which the transmission destination and the priority type are added to the picked-up voice signal to the order management device 10. In the example shown in FIG. 10, the processing unit 201 sets the transmission destinations to the order input device 20-2 (HT2) and the order input device 20-3 (HT3).

(Step S103) The voice processing unit 1012 of the order management device 10 receives the voice data transmitted by the order input device 20-1, and performs voice processing on the received voice data. Specifically, the voice processing unit 1012 stores the voice processing unit 1012 in the data storage unit 107. Subsequently, the voice processing unit 1012 confirms the transmission destination included in the voice data. Subsequently, in the case of transmission to the order management device 10, when the destination is "HT *", the voice processing unit 1012 stores everything stored in the data storage unit 106 by the communication algorithm of a general ordering system. The delivery address of the order management device 10 of the above is obtained. If the individual order management device 10 is the destination, the destination address of that number is obtained. In the example of FIG. 10, the voice processing unit 1012 extracts the IP addresses of the order input device 20-2 (HT2) and the order input device 20-3 (HT3), respectively, and the priority type (priority type). Subsequently, the voice processing unit 1012 refers to the voice communication setting information saved by the data storage unit 107, refers to the priority type included in the voice data, and refers to the destination, and the number of communication retries set in the voice communication setting information. , The data valid time and the number of times of reproduction are obtained for each order input device 20 of the transmission destination. More specifically, the voice processing unit 1012 first refers to the fields common to the order input device 20 of the voice communication setting information, and then sets the number of communication retries, the data valid time , and the number of playbacks for each order input device 20. If so, the setting of the order input device 20 is used with priority. The voice processing unit 1012 generates voice data for transmission for each order input device 20 of the transmission destination according to the voice communication setting information.

(Step S104) The processing unit 101 of the order management device 10 transmits the voice data generated for the order input device 20-2 to the order input device 20-2. In the example shown in FIG. 10, the order input device 20-2 is in a receivable state.

(Step S105) The processing unit 201 of the order input device 20-2 receives the voice data transmitted by the order management device 10.
(Step S106) The processing unit 201 of the order input device 20-2 reproduces the audio signal for the received audio data a number of times specified by the number of reproductions.

(Step S107) The processing unit 101 of the order management device 10 transmits the voice data generated for the order input device 20-3 to the order input device 20-3. Subsequently, when the transmission fails, the processing unit 201 repeats the communication retry count and the transmission.
(Step S108) In the example shown in FIG. 10, the order input device 20-3 is in the suspended state. Therefore, the order input device 20-3 fails to receive the voice data because it cannot receive the voice data.

(Step S109) The processing unit 201 of the order input device 20-2 repeats the number of communication retries and the transmission set in the order input device 20-3.
(Step S110) The processing unit 201 of the order input device 20-3 receives the voice data transmitted by the order management device 10.

(Step S111) The processing unit 201 of the order input device 20-3 reproduces the audio signal for the received audio data a number of times specified by the number of reproductions.

That is, the order input device 20-3 cannot receive the voice data in the suspended state, but receives the voice data transmitted by the retry when returning from the suspended state.

Next, when the priority type is set to high priority, an example of a processing procedure in which the order input device 20-1 transmits voice data to the order input device 20-3 will be described.
FIG. 11 is a flowchart of a process in which the order input device 20-1 transmits voice data to the order input device 20-3 when the priority type is set to high priority. The example shown in FIG. 11 is an example in which the order input device 20-1 (HT1) transmits voice data in which the priority type is set to a high priority to the order input device 20-3 (HT3).

(Step S201) The processing unit 201 of the order input device 20-1 picks up an audio signal according to the operation of the user (voice pick-up).
(Step S202) The processing unit 201 of the order input device 20-1 transmits to the order management device 10 voice data in which a transmission destination and a priority type having a high priority are added to the picked-up voice signal. In the example shown in FIG. 11, the processing unit 201 sets the transmission destination to the order input device 20-3 (HT3).

(Step S203) The processing unit 101 of the order management device 10 receives the voice data transmitted by the order input device 20-1, and performs voice processing on the received voice data. The voice processing unit 1012 generates voice data for the order input device 20-3 of the transmission destination according to the voice communication setting information.

(Step S204) The processing unit 101 of the order management device 10 transmits the voice data generated for the order input device 20-3 to the order input device 20-3.
(Step S205) In the example shown in FIG. 11, the order input device 20-3 is in the suspended state. Therefore, the order input device 20-3 fails to receive the voice data because it cannot receive the voice data.

(Step S206) Since the priority type is high, the processing unit 101 of the order management device 10 transmits the magic packet to the order input device 20-3 after the transmission fails. Subsequently, the first communication unit 210 of the order input device 20-1 receives the magic packet from the order management device 10. Subsequently, the processing unit 201 of the order input device 20-1 changes its own device from the suspend state to the on state in response to receiving the magic packet.
(Step S207) After transmitting the magic packet, the processing unit 101 of the order management device 10 retransmits the voice data generated for the order input device 20-3 to the order input device 20-3.

(Step S208) The processing unit 201 of the order input device 20-3 receives the voice data transmitted by the order management device 10.
(Step S209) The processing unit 201 of the order input device 20-3 reproduces the audio signal for the received audio data a number of times specified by the number of reproductions.

That is, the order input device 20-3 cannot receive the voice data in the suspended state, but receives the retransmitted voice data when returning from the suspended state after receiving the magic packet. In this way, the order management device 10 can transmit high-priority voice data to the order input device 20 in real time.

Next, a screen example when voice data is received from another order input device 20 at the time of order input will be described.
FIG. 12 is a diagram showing a screen example when voice data is received from another order input device 20 according to the present embodiment at the time of order input.
As shown in FIG. 12, at the time of order input, the order input screen 2049 is displayed on the display unit 204 of the order input device 20. The order input screen 2049 includes an area g1 for displaying order header information included in order data and an area g2 for displaying order information.
In the area g1 for displaying the order header information, the date and time when the order is received, the type of the order (new, added, etc.), the table number, the person in charge number, and the like are displayed.
The menu name and the number thereof are displayed in the area g2 for displaying the order information. If the menu is a set menu, the menu names included in the set menu and their numbers are displayed. For example, in the case of the Tsukimi hamburger set, the set menu is a set of Tsukimi hamburger steak, rice or bread, and salad.

When voice data is received during order input, as shown in FIG. 12, the processing unit 201 of the order input device 20 displays the voice reception mark g3 on the screen on the display unit 204. The received priority low audio data is automatically played back at the end of the order input process, but if it is played back during order input, it can be played back with the "voice playback" key.

Next, an example of a processing procedure for transmitting low-priority voice data to another order input device 20 by utilizing the data valid time will be described.
FIG. 13 is a flowchart of a process of transmitting low-priority voice data to another order input device 20 by utilizing the data valid time according to the present embodiment. The example shown in FIG. 12 is an example in which the order input device 20-1 (HT1) transmits voice data in which the priority type is set to a low priority to the order input device 20-3 (HT3).

(Step S301) The processing unit 201 of the order input device 20-1 picks up an audio signal according to the operation of the user (voice pick-up).
(Step S302) The processing unit 201 of the order input device 20-1 transmits voice data in which a transmission destination and a priority type having a low priority are added to the picked-up voice signal to the order management device 10. In the example shown in FIG. 12, the processing unit 201 sets the transmission destination to the order input device 20-3 (HT3).

(Step S303) The processing unit 101 of the order management device 10 receives the voice data transmitted by the order input device 20-1, and performs voice processing on the received voice data. The voice processing unit 1012 generates voice data for the order input device 20-3 of the transmission destination according to the voice communication setting information.

(Step S304) The processing unit 101 of the order management device 10 transmits the voice data generated for the order input device 20-3 to the order input device 20-3. The processing unit 101 repeats transmission the number of transmission retries (three times in FIG. 12).
(Step S305) In the example shown in FIG. 11, the order input device 20-3 is in the suspended state. Therefore, as shown by the reference numeral g11, the order input device 20-3 fails to receive the voice data because it cannot be received even if the voice data is retransmitted by retry.

(Step S306) The processing unit 201 of the order input device 20-3 resumes from the suspended state in response to the operation of the user, and accepts the input of the order. Subsequently, the processing unit 201 generates order data based on the received order, and transmits the generated order data to the order management device 10.

(Step S307) The processing unit 101 of the order management device 10 receives order data from the order input device 20-3, and performs order processing according to the received order data.
(Step S308) Since the processing unit 101 of the order management device 10 has transmitted the order data, it is determined that the order input device 20-3 is not in the suspended state. Subsequently, the processing unit 101 retransmits the voice data generated for the order input device 20-3 to the order input device 20-3.

(Step S309) The processing unit 201 of the order input device 20-3 receives the voice data transmitted by the order management device 10.
(Step S310) The processing unit 201 of the order input device 20-3 reproduces the audio signal for the received audio data a number of times specified by the number of reproductions.

That is, the order input device 20-3 cannot receive the voice data in the suspended state, but receives the retransmitted voice data when returning from the suspended state.
Here, the reason for limiting the number of retries for transmitting voice data will be described. The data size of voice data is larger than that of order data. Therefore, when the order input device 20-3 is in the suspended state and the order management device 10 repeatedly transmits voice data, the wireless band is used by retry transmission of voice data that does not reach the destination, and voice data is being communicated. In some cases, the order data cannot be transmitted from the order input device 20-1 to the order management device 10. Therefore, in the present embodiment, it is necessary to reduce the number of retries of voice data having a particularly low priority type (priority) and reduce the usage rate of the radio band. Then, in the present embodiment, as a means for reliably transmitting the voice data in which the priority type (priority order) is set to the order input device 20, the data is valid in the voice communication setting information as shown in FIG. Time g12 is provided.

When the processing unit 101 of the order management device 10 fails to retry the voice data transmission (step S304), the processing unit 101 receives the order data from the order input device 20-3. Then, after the series of order processing is completed, the processing unit 101 determines that there is untransmitted data in the voice data to the order input device 20-3 and the data valid time of the voice data 2 is still valid. Retransmit the voice data. In this way, the processing unit 101 can transmit the voice data set to have a low priority to the order input device 20-3 that has returned from the suspended state by including the voice data in the response of the order data. can.

Next, an example of the processing procedure of the order management device 10 will be described.
FIG. 14 is a flowchart of processing of the order management device 10 according to the present embodiment.

(Step S401) The processing unit 101 of the order management device 10 sets a timer at a predetermined time and waits for voice data to be transmitted from the order input device 20 (waiting for voice data).

(Step S40 2) processing section 101, it is judged whether or not the received audio data into within a predetermined time. Processing unit 101 fails to receive the audio data within a predetermined time (Step S40 2; timeout) after resetting the timer, and returns to the processing in step S401. Processing unit 101, when able to receive audio data within a predetermined time (Step S40 2; audio data receiving), advances to the processing in step S403. Processing unit 101, when receiving the order data or the like within a predetermined time (Step S40 2; communication event reception such as order processing by the order input unit), and advances to the processing in step S410.

(Step S403) After receiving the voice data, the processing unit 101 saves the received voice data in the data storage unit 107.

(Step S404) The voice processing unit 1012 analyzes the received voice data. Specifically, the voice processing unit 1012 confirms the transmission destination included in the voice data. Subsequently, the voice processing unit 1012 refers to the voice communication setting information saved by the data storage unit 107, refers to the priority type included in the voice data, and refers to the destination, and the number of communication retries set in the voice communication setting information. , The data valid time and the number of times of reproduction are obtained for each order input device 20 of the transmission destination.

(Step S405) The voice processing unit 1012 determines whether or not the priority type is priority low. When the voice processing unit 1012 determines that the priority type is priority low (step S405; priority low), the voice processing unit 1012 returns to the processing of step S401. When the voice processing unit 1012 determines that the priority type is not priority low (step S405; other), the voice processing unit 1012 proceeds to the process of step S406.

(Step S406) When there are a plurality of destinations, the voice processing unit 1012 extracts one destination. The voice processing unit 1012 sets the destination of the voice signal to the extracted destination, and generates voice data in which the data valid time and the number of times of reproduction obtained in step S404 are set. When the transmission destinations are a plurality of order input devices 20, the voice processing unit 1012 performs the processes of steps S406 to S409 for each order input device 20. The voice processing unit 1012 performs the processes of S406 to S409 once when the transmission destination is all the order input devices 20 (all HT).

(Step S407) The processing unit 101 transmits the voice data generated in step S406 to the order input device 20 selected in step S406. Alternatively, when the transmission destination is all the order input devices 20, the processing unit 101 transmits to all the order input devices 20. In the case of a transmission error, the processing unit 101 repeats the set number of transmission retries and the transmission of voice data. Further, in the case of high priority, if the result of transmitting the voice data is a transmission error, the processing unit 101 retransmits the voice data after transmitting the magic packet.

(Step S408) The processing unit 101 stores the transmission result in the data storage unit 106.
(Step S409) When there are a plurality of destinations, the processing unit 101 determines whether or not the transmission of the voice data is completed to all the destinations. When the processing unit 101 determines that the transmission of the voice data has been completed to all the destinations (step S409; all completed), the processing unit 101 returns to the processing of step S401. When the processing unit 101 determines that the transmission of the voice data has not been completed to all the destinations (step S409; incomplete), the processing unit 101 returns to the processing of step S406.

(Step S410) After receiving the communication event, the processing unit 101 confirms the presence or absence of unprocessed data. The unprocessed data is voice data that has been retried but could not be transmitted a predetermined number of times, and voice data that has not been transmitted because of low priority.

(Step S41 1 ) The processing unit 101 determines whether or not all the processing for the order input device 20 has been completed. When the processing unit 101 determines that all the processing for the order input device 20 has been completed (step S411; all completed), the processing unit 101 returns to the processing of step S401. When the processing unit 101 determines that all the processing for the order input device 20 has not been completed (step S41 1 ; incomplete), the processing unit 101 proceeds to the processing of step S412.

(Step S412) The processing unit 101 reads the unprocessed voice data from the data storage unit 107.
(Step S413) The processing unit 101 sets the destination included in the voice data as the destination of the voice data.

(Step S414) The processing unit 101 transmits the voice data to the order input device 20 of the transmission destination set in step S413.
(Step S415) The processing unit 101 stores the transmission result in the data storage unit 106. After the processing, the processing unit 101 returns to the processing of step S401.

In the above-mentioned example, an example in which the order input device 20 transmits voice data to another order input device 20 has been described, but the present invention is not limited to this. When the printing device 40 includes the sound collecting unit 407 and the sound output unit 408, the order input device 20 may select the transmission destination as the printing device 40.

Further, when the cooking is completed, the user of the kitchen may have the scanner 50 read the two-dimensional bar code printed on the cooking slip printed by the printing device 40. The processing unit 401 of the printing device 40 extracts the identifier, menu name, number, table number, etc. of the order input device 20 that has received the order included in the two-dimensional bar code, and the order input device 20 that has received the extracted order. A serving request in which information indicating the completion of cooking is added to an identifier, a menu name, a number, a table number, or the like may be transmitted to the order management device 10. When the processing unit 101 of the order management device 10 receives the serving request from the printing device 40, the processing unit 101 converts the fixed voice data stored by the data storage unit 107 (for example, "cooking is completed. Please serve."). , The voice data to which the destination and the like are added may be transmitted to the order input device 20 corresponding to the identifier of the order input device 20 that received the order included in the serving request.
By transmitting the serving request as an audio signal instead of the text information in this way, the user can make the serving request without checking the display of the display unit 204 of the order input device 20.

As described above, according to the present embodiment, the voice data transmitted from the order input device 20 is stored in the order management device 10, so that even in a situation where the destination order input device 20 cannot receive the voice data, the retry transmission process is performed. You can send it reliably.
Further, according to the present embodiment, since the transmission source assigns a priority type to transmit the voice data, the voice that does not need to be transmitted in real time can be transmitted to the transmission destination while avoiding customer service.
Further, according to the present embodiment, setting the number of reproductions by the order management device 10 has an effect of preventing omission of hearing.

In the present embodiment, for example, an example of transmitting to another employee at the time of ordering has been described, but the present invention is not limited to this.
For example, for newcomer education, the voice data of the order input device 20 used by the newcomer may be transmitted so that the voice data can be heard at all times by the order input device 20 or the printing device 40 possessed by the education staff such as the store manager. good.
In addition, the user may transmit voice data to the printing device 40 installed in the kitchen in order to inquire the kitchen what kind of menu it is during order input. In particular, this method is effective when the customer service floor and the kitchen are on different floors.
Further, an employee waiting at an entrance such as a pub may transmit voice data from the order input device 20 when guiding a customer or notifying another employee.

A program for realizing all or a part of the functions of the order management device 10 and the order input device 20 in the present invention is recorded on a computer-readable recording medium, and the program recorded on the recording medium is recorded on the computer. The process performed by the order management device 10 and the order input device 20 may be performed by loading the system into the system and executing the process. The term "computer system" as used herein includes hardware such as an OS and peripheral devices. Further, the "computer system" shall also include a WWW system provided with a homepage providing environment (or display environment). Further, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, or a CD-ROM, or a storage device such as a hard disk built in a computer system. Furthermore, a "computer-readable recording medium" is a volatile memory (RAM) inside a computer system that serves as a server or client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, it shall include those that hold the program for a certain period of time.

Further, the program may be transmitted from a computer system in which this program is stored in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the "transmission medium" for transmitting a program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. Further, the above program may be for realizing a part of the above-mentioned functions. Further, it may be a so-called difference file (difference program) that can realize the above-mentioned function in combination with a program already recorded in the computer system.

1 ... Order system, 10 ... Order management device, 20, 20-1, 20-2, 20-3 ... Order input device 20-1 (HT1), 30, 30-1, 30-2, 30-3 ... Head Set, 40 ... Printing device, 50 ... Scanner, 101 ... Processing unit, 102 ... Input unit, 103 ... Display unit, 104 ... Antenna, 105 ... Communication unit, 106 ... Data storage unit, 107 ... Data storage unit, 1011 ... Power supply Control unit, 1012 ... Sound processing unit, 201 ... Processing unit, 202 ... Input unit, 203 ... Key input unit, 204 ... Display unit, 205 ... Sound collection unit, 206 ... Sound output unit, 207 ... Voice control unit, 208 ... Data storage unit, 209 ... antenna, 210 ... first communication unit, 211 ... antenna, 212 ... second communication unit, 301 ... processing unit, 302 ... input unit, 303 ... sound collecting unit, 304 ... sound output unit, 305 ... Voice control unit, 306 ... antenna, 307 ... communication unit, 401 ... processing unit, 402 ... input unit, 403 ... printing unit, 404 ... data storage unit, 405 ... antenna, 406 ... communication unit, 407 ... sound collecting unit, 408 ... Sound output unit, 409 ... Voice control unit, 410 ... Scanner control unit

Claims (7)

An order input device that transmits an audio signal picked up according to the priority type, to which a data valid time corresponding to the priority type, the priority type, and a transmission destination are added.
An order management device that receives the audio signal and transmits an audio signal for transmission to the order input device of the transmission destination based on the setting information corresponding to the priority type added to the received audio signal.
With
The priority types are distinguished from high, medium, and low.
When the order management device receives a communication event related to order processing from the order input device which is a transmission destination added to the voice signal, the transmission of the voice signal has not been completed after the order processing is executed. An ordering system that transmits the voice signal to the order input device that is the transmission destination when the data valid time is valid and the priority type added to the voice signal is low. The order management device is
For each destination, the priority type and the number of times of retransmission are stored in association with each other.
With reference to the information stored in the priority type added to the received audio signal, the audio signal for transmission is generated, the number of times of the retransmission is performed, and the order input device of the transmission destination is described. The ordering system according to claim 1, wherein the transmission of an audio signal for transmission is repeated. The order management device is
In the setting information stored for each destination, a transmission command of an instruction for activating the unactivated order input device is stored corresponding to the predetermined priority type.
When the transmission of the audio signal for transmission corresponding to the predetermined priority type cannot be completed, the audio signal for transmission is transmitted after the instruction for activation is transmitted to the order input device of the transmission destination. The ordering system according to claim 1 or 2, which retransmits. The order management device is
For each destination, the number of playbacks is further associated and stored.
The number of reproductions is further added to the audio signal for transmission, and the number of reproductions is further added.
The order input device is
The ordering system according to any one of claims 2 to 3, wherein the transmission audio signal received from the order management device is reproduced by the number of times of reproduction. The order input device in the ordering system according to any one of claims 1 to 4. A communication unit that receives an audio signal to which the data valid time corresponding to the priority type and the priority type and destination are added, and
A storage unit that stores the priority type, the number of times of retransmission, the data valid time to be transmitted, and the number of times of reproduction for each destination.
With reference to the information stored in the priority type added to the received audio signal, a processing unit that generates an audio signal for transmission and transmits the generated audio signal for transmission to the transmission destination device. ,
With
The priority types are distinguished from high, medium, and low.
When the processing unit receives a communication event related to order processing from an order input device which is a transmission destination added to the audio signal, the transmission of the audio signal is not completed after the order processing is executed, and the data An order management device that transmits the audio signal to the order input device that is the transmission destination when the valid time is valid and the priority type added to the audio signal is low. It is a control method of an order system including a first order input device, a second order input device, and an order management device.
The first order input device distinguishes the priority types from high, medium, and low, and based on the setting information corresponding to the priority type, the sound picked up audio signal is combined with the data valid time corresponding to the priority type. The process of adding the priority type and destination, and
A step in which the first order input device transmits the audio signal to which the data valid time corresponding to the priority type, the priority type, and the destination are added to the order management device.
A process in which the order management device receives an audio signal to which the data valid time corresponding to the priority type and the priority type and the destination are added.
The order management device stores the priority type added to the received audio signal in association with the priority type, the number of times of retransmission, the data valid time to be transmitted, and the number of times of reproduction for each destination. The process of generating an audio signal for transmission with reference to the storage unit
A step of transmitting the generated audio signal for transmission to the second order input device of the transmission destination by the order management device, and
A step in which the second order input device receives an audio signal according to the priority type set by the first order input device from the order management device.
When the order management device receives a communication event related to order processing from the order input device which is a transmission destination added to the voice signal, the transmission of the voice signal has not been completed after the order processing is executed. A step of transmitting the audio signal to the order input device, which is the transmission destination, when the data valid time is valid and the priority type added to the audio signal is low.
How to control the ordering system, including.

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