JP7308053B2 - Order management device, order management system and program - Google Patents

Description

The present invention relates to an order management device, an order management system, and a program.

In recent years, a so-called table-top ordering system has been introduced in restaurants, particularly restaurants where a relatively large number of orders are placed, such as izakayas and yakiniku restaurants. The table-top ordering system consists of an input terminal operated by a customer to input an order by the customer, a plurality of output devices (printers and displays), and an order management device for controlling them.

As a technology related to the tabletop ordering system, for example, there is a technology disclosed in Patent Document 1. In Patent Document 1, an order terminal (input terminal) for inputting a customer's order operates in either a staff mode operated by a store clerk or a customer mode operated by a customer as an input mode. The order terminal transmits only the customer's initial information including at least the table number entered in the staff mode to the management terminal. When a new order is accepted by the management terminal, the input mode automatically shifts from the staff mode to the customer mode upon acceptance as a new order, enabling order input.

JP 2013-137840 A

In the tabletop ordering system, unlike the case where employees use input terminals to input orders, at least one group of customers uses one input terminal and directly inputs orders at each input terminal. Therefore, the number of input terminals used is large. As a result, immediately after the restaurant opens or during peak hours, the number of orders received from each table is heavy, and the amount of orders that cannot be handled by the kitchen is input at once, resulting in a delay in the serving of food.

As a method of preventing this situation, for example, when orders exceeding a certain number are input, it is conceivable to not accept order input from the input terminal. However, if order entry is simply stopped at the upper limit, there will be differences in the order entry status for each customer, and there will be customers who cannot enter orders even though they are seated. Occur.

SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and provides an order management device, an order management system, and an order management system capable of maintaining a state in which products are provided fairly to customers when the provision of products to customers is delayed. The purpose is to provide a program.

In order to achieve the above object, an order management apparatus according to the present invention receives product orders from each input terminal for receiving product orders for each category, an order control unit for controlling each of the input terminals to suppress an order for a product included in the category when an order is equal to or greater than a predetermined warning threshold for the category; When the unprocessed number of commodities included in the classification becomes less than a release threshold value predetermined for the classification, each of the input terminals cancels the suppression of the commodities included in the classification. and a control release unit for controlling.

According to this invention, even if the provision of products to customers is delayed, it is possible to maintain a state in which products are provided fairly to customers.

Further, in the order management apparatus of the present invention, the cancellation threshold for each classification may be set to a value lower than the warning threshold for the classification.

According to this invention, the number of orders can be suppressed until there is room in the unprocessed number of stores.

Also, in the order management device of the present invention, the classification is configured to have a hierarchical structure consisting of a plurality of hierarchies including upper hierarchies and lower hierarchies, and the order control unit controls the ordered products. For each of the input terminals, if the unprocessed number of products exceeds a predetermined warning threshold for the higher-level classification, including the lower-level classification to which the , control to suppress orders for products included in the classification of the upper hierarchy, and for the classification of the upper hierarchy, including the classification of the lower hierarchy to which the ordered product belongs, the unprocessed number of products The unprocessed number of products included in the lower hierarchy classification of the ordered product that does not exceed the predetermined threshold for the upper hierarchy classification is the predetermined warning threshold for the lower hierarchy classification is exceeded, each of the input terminals may be controlled to suppress orders for products included in the classification of the lower hierarchy.

According to this invention, it is possible to fairly provide products to customers according to the processing power for each class of classification determined by the store.

Further, in the order management device of the present invention, the order control unit controls the input terminal to Each may be controlled so as to prohibit the ordering of products included in the corresponding category.

According to this invention, when the amount of processing that can be provided by the store is exceeded, it is possible to prohibit the ordering of merchandise.

Further, in the order management device of the present invention, the upper limit value is calculated based on a learned model that has been learned in advance so as to adjust the upper limit value, the warning threshold value, and the cancellation threshold value by inputting information regarding the processing of the product. , the warning threshold, and the cancellation threshold may be adjusted.

According to this invention, the processing amount that can be provided by the store can be adjusted to an appropriate value.

Further, the input terminal of the present invention is an input terminal that accepts product orders for each category, and includes a communication unit that transmits product orders to an order management device, and a If the unprocessed number of products included in the category exceeds the predetermined warning threshold for the category, and the order is controlled to suppress orders for the products included in the category, the number of people in the category and number of people Based on the upper limit of the number of orders for each combination, for products included in the category, determine the upper limit of the number of orders according to the set number of people, display the determined upper limit of the number of orders, and display the determined upper limit of the number of orders. and a request control unit that is set so that orders can be placed up to.

According to this invention, even if the provision of products to customers is delayed, it is possible to maintain a state in which products are provided fairly to customers.

Further, the order management system of the present invention includes an input terminal for accepting product orders for each category, and an input terminal for accepting product orders from each of the input terminals. an order control unit that controls each of the input terminals to suppress orders for products included in the category when a predetermined warning threshold value or more is exceeded for the category; controlling each of the input terminals to release the suppression of the products included in the classification when the unprocessed number of the products included in the classification falls below a predetermined cancellation threshold for the classification; and an order management device including a control release unit.

According to this invention, even if the provision of products to customers is delayed, it is possible to maintain a state in which products are provided fairly to customers.

Further, in the order management system of the present invention, when there is the suppressed classification, the input terminal determines the upper limit of the number of orders according to the number of people set in the input terminal for the products included in the classification. Then, the determined upper limit of the number of orders may be displayed so that orders can be placed up to the determined upper limit.

According to this invention, even if the provision of products to customers is delayed, it is possible to maintain a state in which products are provided fairly to customers.

Further, in the order management system of the present invention, when the unprocessed number of products included in a category of ordered products exceeds a predetermined upper limit value for the category, the order control unit For each of them, control is performed so as to prohibit orders for products included in the relevant classification, and the input terminal indicates that if there is a prohibited category, orders for the products included in the relevant classification are not allowed. You may make it display and set so that an order may be prohibited.

According to this invention, even if the provision of products to customers is delayed, it is possible to maintain a state in which products are provided fairly to customers.

A program of the present invention is a program for causing a computer to function as each part of the order management apparatus of the present invention.

According to this invention, even if the provision of products to customers is delayed, it is possible to maintain a state in which products are provided fairly to customers.

According to the present invention, even if the provision of products to customers is delayed, it is possible to maintain a state in which products are provided fairly to customers.

It is a figure which shows an example of the order management system which concerns on this embodiment. 3 is a block diagram showing an example of the electrical configuration of the input terminal according to the embodiment; FIG. It is a block diagram showing an example of the electrical configuration of the order management device according to the present embodiment. 3 is a block diagram showing an example of the functional configuration of the input terminal according to the embodiment; FIG. It is a block diagram showing an example of a functional configuration of an order management device according to the present embodiment. It is a figure which shows an example of the threshold value table of an order management apparatus. 4 is a flow chart for explaining the operation of the order management device of the embodiment; FIG. 10 is a diagram showing an example of a threshold table of an input terminal; FIG. 4 is a flow chart for explaining the operation of the request control unit of the input terminal according to the embodiment; 4 is a flow chart for explaining the operation of the display control unit of the input terminal according to the embodiment; It is a figure which shows an example of an order screen. FIG. 10 is a diagram showing an example of displaying an order screen for items classified as “one item” as being impossible to order. FIG. 10 is a diagram showing an example of displaying the maximum number of orders that can be placed in the category selected on the order screen. It is a figure which shows an example of the threshold value table of the order management apparatus which made the classification into two layers. FIG. 10 is a diagram showing an example of an order screen of an input terminal when control is performed so as to suppress orders for the sub-category “udon/soba”; FIG. 10 is a diagram showing an example of an order screen of an input terminal when control is performed so as to prohibit ordering of the sub-category “udon/soba”;

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

First, an outline of an embodiment of the present invention will be described. In order to solve the above problem, in the present embodiment, when an order for products (food and drink) is received from an input terminal, the number of uncooked products (number of uncooked products) that has not yet been cooked is fixed. When the warning threshold is reached, control is performed to suppress acceptance of orders. For example, (1) setting an upper limit on the number of items that can be ordered for each input terminal (one set of customers) to suppress order input. (2) Setting an upper limit on the number of products that can be ordered according to the number of customers set in each input terminal, and suppressing order input.

Configurations of embodiments of the present invention will be described below.

A configuration of an order management system according to an embodiment of the present invention will be described. As shown in FIG. 1, the order management system 10 according to the embodiment of the present invention functionally includes a plurality of input terminals 20, an order management device 22, a printer 24, and a cooking management device, as shown in FIG. 26, the catering management device 27, and the checkout device 28 are each connected to the network N via an in-store router such as Wi-Fi (registered trademark) or Bluetooth (registered trademark). The network N may be connected via the Internet or the like by wireless communication such as LTE.

The input terminal 20 according to the present embodiment is a tablet terminal that is installed at each table in the store and that can be used to order products. The input terminal 20 is preinstalled with an application program for order input. On the input terminal 20, when a product category is selected from the order screen, the product for each category is displayed, and the order is input by touching the product in the category. The input terminal 20 transmits order information for ordering products to the order management device 22 via the network N. FIG. The input terminal 20 has an order mode and a management mode. In the management mode, operations such as setting the number of visitors can be performed.

The order management device 22 according to this embodiment is connected to the input terminal 20 via the network N. FIG. The order management device 22 is also connected to each of the printing device 24 , the cooking management device 26 , the serving management device 27 and the checkout device 28 .

As a premise, the order management process of the store managed by the order management device 22 can be roughly divided into three processes: ordering, cooking, and serving. will be completed.

The order management device 22 receives the input information, manages the order information of the customer's product, and controls to suppress or stop the order according to the number of uncooked orders. The input information includes any of product order information transmitted from the input terminal 20 , product cooking completion information transmitted from the cooking management device 26 , or serving completion information transmitted from the catering management device 27 .

The printing device 24 prints a slip corresponding to the order information of the visitor. The cooking management device 26 displays the order details indicating the ordered items and the number of items indicated by the visitor's order information. The cooking management device 26 also displays the order status of the store. The cooking management device 26 receives an operation for completing the cooking of the product, and transmits cooking completion information to the order management device 22 . The catering management device 27 displays the order status of the store. The catering management device 27 receives the operation of the employee to complete the catering and transmits the catering completion information to the order management device 22 . The accounting device 28 performs accounting processing based on slip information generated for each visitor. A POS register or the like is applied to the accounting device 28, for example.

FIG. 2 is a block diagram showing an example of the electrical configuration of the input terminal 20 according to this embodiment.

As shown in FIG. 2 , the input terminal 20 according to this embodiment includes a control section 31 , a storage section 32 , a display section 33 , an operation section 34 and a communication section 35 .

The control unit 31 includes a CPU (Central Processing Unit) 31A, a ROM (Read Only Memory) 31B, a RAM (Random Access Memory) 31C, and an input/output interface (I/O) 31D. are connected to each other.

Functional units including a storage unit 32, a display unit 33, an operation unit 34, and a communication unit 35 are connected to the I/O 31D. Each of these functional units can mutually communicate with the CPU 31A via the I/O 31D.

The control unit 31 may be configured as a sub-control unit that controls part of the operation of the input terminal 20, or may be configured as part of the main control unit that controls the overall operation of the input terminal 20. .

For example, an SSD (Solid State Drive), a flash memory, or the like is used as the storage unit 32 . The storage unit 32 stores an order entry program 32A for executing order entry processing according to the present embodiment. Further, the storage unit 32 stores a threshold table 32B. The order entry program 32A may be stored in the ROM 31B.

For the display unit 33, for example, a liquid crystal display (LCD), an organic EL (Electro Luminescence) display, or the like is used. The display unit 33 has a touch panel for the customer to operate the input terminal 20 integrally with the display surface. The operation unit 34 is provided with a power button, various operation buttons, and the like. The communication unit 35 is connected to the network N1 and communicates with the order management device 22 via the network N. FIG. In this embodiment, the communication unit 35 and the network N are connected via wireless communication.

In this embodiment, as an example of the input terminal 20, a tablet terminal dedicated to a store will be described as an example. good. The input terminal 20 is directly operated by the customer to select and order an item from the order screen.

The CPU 31A of the input terminal 20 according to this embodiment writes the order input program 32A stored in the storage unit 32 into the RAM 31C and executes it, thereby functioning as each unit shown in FIG.

FIG. 3 is a block diagram showing an example of the electrical configuration of the order management device 22 according to this embodiment.

As shown in FIG. 3 , the order management device 22 according to this embodiment includes a control section 11 , a storage section 12 , a display section 13 , an operation section 14 and a communication section 15 .

The control section 11 includes a CPU 11A, a ROM 11B, a RAM 11C, and an I/O 11D, and these sections are connected via buses.

Functional units including a storage unit 12, a display unit 13, an operation unit 14, and a communication unit 15 are connected to the I/O 11D. Each of these functional units can mutually communicate with the CPU 11A via the I/O 11D.

The control unit 11 may be configured as a sub-control unit that controls part of the operation of the order management device 22, or as a part of the main control unit that controls the overall operation of the order management device 22. good too. An integrated circuit such as LSI (Large Scale Integration) or an IC (Integrated Circuit) chipset is used for part or all of each block of the control unit 11 . An individual circuit may be used for each of the above blocks, or a circuit in which a part or all of them are integrated may be used. The blocks may be provided integrally, or some of the blocks may be provided separately. Moreover, in each of the above blocks, a part thereof may be separately provided. The integration of the control unit 11 is not limited to LSI, and a dedicated circuit or general-purpose processor may be used.

As the storage unit 12, for example, an HDD (Hard Disk Drive), SSD, flash memory, or the like is used. The storage unit 12 stores an order management program 12A for executing various processes according to this embodiment. The order management program 12A may be stored in the ROM 11B. Further, the storage unit 12 stores a threshold table 12B.

The order management program 12A may be pre-installed in the order management device 22, for example. The order management program 12A may be stored in a non-volatile storage medium or distributed via a network and installed in the order management device 22 as appropriate. Examples of nonvolatile storage media include CD-ROMs (Compact Disc Read Only Memory), magneto-optical discs, HDDs, DVD-ROMs (Digital Versatile Disc Read Only Memory), flash memories, memory cards, and the like. be.

For the display unit 13, for example, a liquid crystal display (LCD), an organic EL display, or the like is used.

The operation unit 14 is provided with operation keys for receiving various instructions from the operator of the order management device 22 .

The communication unit 15 is connected to the network N and communicates with each of the order management device 22, the printing device 24, the cooking management device 26, and the accounting device 28 via the network N1. The communication unit 15 is also connected to a router (not shown), and is also connected to an external network such as the Internet via the router.

The CPU 11A of the order management device 22 according to this embodiment writes the order management program 12A stored in the storage unit 12 into the RAM 11C and executes it, thereby functioning as each unit shown in FIG.

FIG. 4 is a block diagram showing an example of the functional configuration of the input terminal 20 according to this embodiment.

As shown in FIG. 4, the CPU 31A of the input terminal 20 according to this embodiment functions as a request control unit 50 and a display control unit 52. FIG. A specific function of the input terminal 20 will be described later in the description of the operation.

FIG. 5 is a block diagram showing an example of the functional configuration of the order management device 22 according to this embodiment.

As shown in FIG. 5, the CPU 11A of the order management device 22 according to this embodiment functions as an order management section 60, an order control section 62, and a control cancellation section 64. FIG. The order management device 22 performs various processes based on the threshold table 12B described below, and specific functions will be described later in the explanation of the operation.

FIG. 6 is a diagram showing an example of the threshold table 12B of the order management device 22. As shown in FIG. As shown in FIG. 6, the threshold table 12B is a table in which various thresholds such as the upper limit value of the number of uncooked items, the warning threshold value, and the release threshold value are set for each product category. The upper limit value is the number of uncooked commodities that cannot be handled any more in the kitchen of the store, and is the value of the uncooked commodities that is the upper limit of the classification. When the upper limit is reached, orders for that category are stopped. A warning threshold is a value that indicates when the number of uncooked meals in that category has reached a warning level that causes a problem. When the warning threshold is reached, orders for that category are suppressed. The release threshold is the number of uncooked values at which the suppression is released for the category that was controlled to suppress the order. For example, for the category “one item”, the upper limit is set to 100, the warning threshold is set to 50, and the cancellation threshold is set to 30. The release threshold is set to a value smaller than the warning threshold. By setting the cancellation threshold to a value smaller than the warning threshold, it is possible to suppress the number of orders until there is room in the number of unprocessed orders in the kitchen of the store. Each classification is associated with a specific product. Various values of the upper limit value, warning threshold value, and release threshold value can be arbitrarily determined according to the number of employees in the kitchen of the store. For the setting of various values, for example, if you set a large value for a product category that takes a long time to cook (single item, deep-fried food, etc.), and set a small value for a product category that does not take much time to cook (skewers, drinks, etc.) good.

Next, the operation of the order management system 10 will be described. First, the operation of the order management device 22 will be described. FIG. 7 is a flow chart for explaining the operation of the order management device 22 of this embodiment. sends one of the control information "request for prohibition of input", "request for prohibition of input", and "request to cancel suppression" to the input terminal 20 in the following process. Also, the control information includes information on the classification to be controlled.

In step S100, the order management unit 60 determines whether or not the input information has been received. If the reception is specified, the process proceeds to step S102, and if not, the step S100 is repeated. The input information is either order information, cooking completion information, or serving completion information.

In step S102, the order management unit 60 determines whether or not the received input information is order information. If it is order information, the process proceeds to step S108.

In step S104, the order management unit 60 determines whether or not the received input information is cooking completion information. If it is cooking completion information, the process proceeds to step S112. Then, the process proceeds to step S106.

In step S106, the order management unit 60 determines that the received input information is serving completion information, and performs serving completion processing.
The service completion process is, for example, a process of checking products for which service has been completed and notifying the printer 24 and the cooking management device 26 of the completion of the service. The specific content of the catering completion process is omitted because it is not directly related to the process of the present embodiment.

At step S108, the order management unit 60 performs order processing. The order processing is, for example, the process of recording the ordered products and notifying the printing device 24, the cooking management device 26, the serving management device 27, and the accounting device 28 according to the details of the order. . The specific contents of order processing are omitted because they are not directly related to the processing of this embodiment.

In step S110, the order control unit 62 counts the number of uncooked items in the category of the product for which the order is processed, plus the number of orders. For example, when three products classified as "one item" are ordered, the number of uncooked items classified as "one item" is counted up by three. For example, if two products of the category “one dish” are ordered and one product of the category “salad” is ordered, the number of uncooked items of the category “one dish” is incremented by 2, and the number of uncooked items of the category “salad” is counted up by 2. Increment the number by 1.

In step S112, the order management unit 60 performs cooking completion processing. In the cooking completion process, for example, for a product that has been cooked, the completion of cooking is recorded and, if necessary, the printing device 24, the cooking management device 26, the serving management device 27, and the accounting device 28 are notified. etc. The specific contents of the cooking completion process are omitted because they are not directly related to the process of this embodiment.

In step S114, the order control unit 62 decrements the number of uncooked items in the category of the product subject to the cooking completion process by the number of cooked items. For example, when three products classified as "one item" have been cooked, the number of uncooked products classified as "one item" is counted down by three. For example, if two items of the category "one item" have been cooked and one item of the category "salad" has been cooked, the number of uncooked items of the category "one item" is counted down by 2, and the number of uncooked items of the category "salad" is counted down by 2. Count down by 1.

In step S116, the order control unit 62 refers to the number of uncooked items in each category.

In step S118, the order control unit 62 determines whether or not there is a category for which the number of uncooked items is equal to or greater than the upper limit. If not, the process proceeds to step S122.

In step S120, the order control unit 62 transmits to the input terminal 20 an "input prohibition request" as control information for the category in which the number of uncooked food is equal to or greater than the upper limit.

In step S122, the order control unit 62 determines whether or not there is a category for which the number of uncooked items is equal to or greater than the warning threshold. If not, the process proceeds to step S125.

In step S124, the order control unit 62 transmits to the input terminal 20, as control information, an "input suppression request" for the category in which the number of uncooked items is equal to or greater than the warning threshold.

In step S125, the control canceling unit 64 determines whether or not there is a category for which an "input suppression request" has been made.

In step S126, the control canceling unit 64 determines whether or not there is a category for which the number of uncooked items is less than the cancellation threshold. If not, terminate the process.

In step S128, the control cancellation unit 64 transmits to the input terminal 20 a "restriction cancellation request" as control information for the category in which the number of uncooked foods is less than the cancellation threshold.

In the flowchart of the operation of the order management device 22 described above, a command for canceling the input prohibition is not transmitted. In this way, if input is prohibited once, it is assumed that the response of the kitchen will immediately overflow, and by prohibiting input until the number of uncooked items settles down, the overflow of the kitchen is avoided. can. In addition, when the prohibition of input is separately released, a prohibition release threshold may be provided. If a prohibition release threshold value is provided, a processing step for determining release of input prohibition and a processing step for releasing input prohibition may be provided between step S118 and step S122.

Next, operation of the input terminal 20 will be described. The operation of the input terminal 20 will be described for the request control unit 50 and the display control unit 52 respectively.

Before describing the operation, the threshold table 32B used in the control of the request control unit 50 will be described. FIG. 8 is a diagram showing an example of the threshold table 32B of the input terminal 20. As shown in FIG. As shown in FIG. 8, the threshold table 32B is a table in which a specified number is set for each combination of product classification and the number of visitors set in the input terminal 22 . If there is a setting for the number of customers, for example, if the number of customers for the category "one dish" is two, the specified number is set to two. Therefore, when the number of ordered products of the category "one item" is suppressed, the number of "one item" items that can be ordered with the input terminal 20 is controlled to two. If there is no provision for setting the number of people, for example, the prescribed number is set to 2 for the category "salad".

FIG. 9 is a flow chart for explaining the action of the request control unit 50 of the input terminal 20 of this embodiment.

In step S200, the request control unit 50 determines whether or not the control information has been received. If the reception is specified, the process proceeds to step S202, and if the control information has not been received, the step S200 is repeated.

At step S202, the request control unit 50 determines whether or not the control information is an "input prohibition request". The process proceeds to step S204.

In step S204, the request control unit 50 determines whether or not the control information is an "input suppression request". The process proceeds to step S214.

In step S206, the request control unit 50 prohibits the order operation of the input terminal 20 for the category for which the "input prohibition request" is made. For example, the order management program 12A of the input terminal 20 may be set to prohibit the ordering operation when the prescribed number of the classification is set to 0.

In step S208, the request control unit 50 determines whether or not the number of persons is set in the input terminal 20 for the category for which the "input suppression request" is made. Move to S212.

In step S210, the request control unit 50 sets the specified number of the category in the threshold table 32B corresponding to the setting of the number of people set in the input terminal 20 to the upper limit number of products of the category that can be ordered in the ordering operation of the input terminal 20. set as

In step S<b>212 , the request control unit 50 sets the prescribed number of the category in the threshold table 32</b>B as the upper limit order quantity of the product in the category of the input terminal 20 .

In step S214, the request control unit 50 determines that the control information is "restraint release request", and cancels the order restriction for the class for which the suppression release request has been made. For example, the order management program 12A of the input terminal 20 may be set to release the restriction on the order operation when the prescribed number of the classification is set to 9999. In this embodiment, a method of presetting a prescribed number in accordance with the number of persons is exemplified, but a method of setting the prescribed number by simply multiplying the prescribed value by the number of persons is also possible.

FIG. 10 is a flowchart for explaining the operation of the display control section 52 of the input terminal 20 of this embodiment.

In step S300, the display control unit 52 accepts the selection of a category on the order screen of the menu of the input terminal 20, and displays the order screen of the selected category. FIG. 11 is a diagram showing an example of an order screen. As shown in FIG. 11, the order screen is designed so that an order can be placed by touching a product for each category. In FIG. 11, the category "one item" is selected and a product list is displayed.

In step S302, the display control unit 52 determines whether or not the order operation is prohibited for the category selected on the order screen. If not prohibited, the process proceeds to step S306.

In step S304, the display control unit 52 displays that the product of the category selected on the order screen cannot be ordered. The display indicating that the order cannot be placed is, for example, a display such as graying the selection area of the product on the order screen. FIG. 12 is a diagram showing an example of a case in which the order screen displays an order for a product classified as "one item" is not allowed. As shown in FIG. 12, the area of each item on the order screen is displayed in gray to inform the customer that the item cannot be ordered. In the example of FIG. 12, in addition to the gray display of each product area, there is a display to the effect that "The kitchen is crowded. You cannot order any more a la carte dishes."

In step S306, the display control unit 52 determines whether or not the order operation is suppressed for the category selected on the order screen. Transition.

In step S308, the display control unit 52 displays the maximum orderable number of the category. FIG. 13 is a diagram showing an example of displaying the maximum number of items that can be ordered in the category selected on the order screen. In the example of FIG. 13, there is a display indicating that there is an upper limit to the number of items that can be ordered, such as "You can order up to 3 more dishes."

In step S310, the display control unit 52 accepts an order for the product of the category being displayed on the order screen.

In step S312, the display control unit 52 determines whether or not the number of orders exceeds the prescribed number set for the classification. Otherwise, the process proceeds to step S314.

In step S314, the display control unit 52 determines whether or not the selection of the classification selected on the order screen has ended. accept orders. The case where the classification selected on the order screen ends is, for example, when the order confirmation button is pressed or another classification button is pressed.

As described above, according to the order management system according to the embodiment of the present invention, product orders are accepted from each of the input terminals for accepting product orders for each category, and the products included in the ordered product category are displayed. When the number of unprocessed items exceeds a predetermined warning threshold for that category, each input terminal is controlled so as to suppress orders for products included in that category. In addition, when the unprocessed number of products included in a category for which orders have been suppressed falls below a predetermined cancellation threshold for that category, control is performed to release suppression for the products included in that category. . As a result, it is possible to appropriately control the number of product orders according to the number of unprocessed items in the store. Also, the upper limit of the number of orders is determined according to the number of people set in the input terminal, and the determined upper limit of the number of orders is displayed so that orders can be placed up to the determined upper limit. As a result, even if there is a delay in the provision of products to customers, it is possible to maintain a state in which products are provided fairly to customers.

The present invention is not limited to the above-described embodiments, and various modifications and applications are possible without departing from the gist of the present invention.

For example, in the above-described embodiment, the case where the classification is made into one hierarchy has been described as an example, but the classification is not limited to this. For example, a plurality of hierarchies of classification may be provided, and control may be performed to suppress orders for each hierarchy of classification. FIG. 14 is a diagram showing an example of the threshold table 12B of the order management device 22 with two levels of classification. In FIG. 14, it is divided into major classifications and sub-classifications, and an upper limit value, a warning threshold value, and a release threshold value are set for each. In the example of FIG. 14, it is divided into a major category "one dish" and sub-categories "grilled dishes" and "udon/soba dishes". In the threshold table 32B of the input terminal 20, large classifications and sub-classifications are similarly set. The control of suppression of large classifications in the order management device 22 is the same as in the above-described embodiment. On the other hand, regarding sub-categories, even if neither the upper limit nor the warning threshold is exceeded for the major category "One item", if the upper limit or the warning threshold is exceeded for the sub-category, the order will be placed for that sub-category. Control to suppress or stop. For example, if the number of uncooked products (udon) in the sub-category "udon/soba" is 40, the warning threshold exceeds 35, so orders for the sub-category "udon/soba" are suppressed. to control. In other words, the major classification and subclassification of the input terminal independently control suppression and suspension of orders. FIG. 15 is a diagram showing an example of the order screen of the input terminal 20 when control is performed so as to suppress orders for the sub-category "udon/soba". As shown in FIG. 15, a display to the effect that there is a limit to the order, such as "You can order up to three items of udon or soba," is superimposed on the product area of "udon or soba." there is FIG. 16 is a diagram showing an example of the order screen of the input terminal 20 when control is performed so as to prohibit ordering of the subclass "udon/soba". As shown in FIG. 16, in addition to displaying only the product area of "Udon/Soba" in gray, "Udon/Soba is not ordered" so as to be superimposed on the product area of "Udon/Soba". I can't order it." is displayed. In this way, the classification is configured to have a hierarchical structure consisting of a plurality of hierarchies including upper hierarchies and lower hierarchies, and suppression and suspension of orders are controlled for each hierarchy. As a result, products can be provided to customers fairly according to the processing power for each class of classification determined by the store. In addition, although the case of two-level classification of major classification and sub-classification has been described as an example, the same applies to classification of three or more levels.

Further, in the above-described embodiment, the case where the upper limit value, warning threshold value, and release threshold value are uniquely determined for each classification has been described as an example, but the present invention is not limited to this. For example, if the number of people in the kitchen varies depending on the day of the week or the time period, it may be better to set the threshold according to the number of people. Therefore, when the number of people in the kitchen is 3 to 5, 6 to 10, etc., the threshold table 12B for each number range may be provided. As a result, products can be provided to customers fairly according to the capacity of store staff.

Alternatively, techniques such as deep learning may be used to automatically adjust the upper limit value, warning threshold value, and release threshold value according to various variables. For example, information on product processing (number of people in the kitchen, level of staff in the kitchen, average cooking completion time of the product, etc.) is used as input for the trained model to adjust the upper limit, warning threshold, and release threshold. do. As a result, it is possible to fairly provide products to customers according to the situation of the store. Model learning is based on the time-series recorded product processing information and the time-series recorded upper limit value, warning threshold value, and release threshold setting value information. should be learned.

N network 11 control unit 12 storage unit 12A order management program 12B threshold table 13 display unit 14 operation unit 15 communication unit 20 input terminal 22 order management device 24 printing device 26 cooking management device 27 serving management device 28 accounting device 31 control unit 32 storage Unit 32A Order input program 32B Threshold table 33 Display unit 34 Operation unit 35 Communication unit 50 Request control unit 52 Display control unit 60 Order management unit 62 Order control unit 64 Control cancellation unit 100 Order management system

Claims (11)

When product orders are received from each of the input terminals that accept product orders for each category, and the number of unprocessed products included in the ordered product category exceeds a predetermined warning threshold for that category, an order control unit that controls each of the input terminals to suppress orders for products included in the category;
When the unprocessed number of products included in a category in which orders are suppressed falls below a predetermined cancellation threshold for the category, the suppression for the products included in the category is sent to each of the input terminals. a control release unit that controls to release the
The classification is configured to have a hierarchical structure consisting of a plurality of hierarchies including upper hierarchies and lower hierarchies,
The order control unit
the input terminal when the unprocessed number of products exceeds a predetermined warning threshold for the higher-level classification including the lower-level classification to which the ordered product belongs; For each of the above, control to suppress orders for products included in the classification of the upper hierarchy,
For any higher tier classification, including the lower tier classification to which the ordered goods belong, the backlog of items does not exceed the pre-determined warning threshold for that higher tier classification, and the order has been placed; When the unprocessed number of products included in the lower hierarchy classification of products exceeds a predetermined warning threshold for the lower hierarchy classification, for each of the input terminals, the lower hierarchy classification An order management device that controls to suppress orders for products included in . When product orders are received from each of the input terminals that accept product orders for each category, and the number of unprocessed products included in the ordered product category exceeds a predetermined warning threshold for that category, an order control unit that controls each of the input terminals to suppress orders for products included in the category;
When the unprocessed number of products included in a category in which orders are suppressed falls below a predetermined cancellation threshold for the category, the suppression for the products included in the category is sent to each of the input terminals. a control release unit that controls to release the
When the unprocessed number of products included in the category of ordered products exceeds a predetermined upper limit value for the category, the order control unit outputs to each of the input terminals the products included in the category. An order management device that controls to prohibit orders for 3. The order management device according to claim 1, wherein the cancellation threshold for each classification is set to a value lower than the warning threshold for the classification. setting the upper limit value, the warning threshold value, and the release threshold value based on a pre-learned model that adjusts the upper limit value, the warning threshold value, and the release threshold value, using information regarding the processing of the product as input; 3. The order management system according to claim 2, wherein each value is adjusted. An input terminal for accepting product orders for each classification,
a communication unit that transmits the product order to the order management device;
When the unprocessed number of products included in the category of ordered products exceeds a predetermined warning threshold for the category, the order management device controls to suppress orders for the products included in the category. if
Based on the upper limit of the number of orders for each combination of predetermined classification and number of people, for products included in the classification, the upper limit of the number of orders is determined according to the set number of people, and the determined upper limit of the number of orders is determined. and a request control unit that sets so that orders can be placed up to the determined upper limit;
An input terminal that contains an input terminal for accepting product orders for each category;
Product orders are received from each of the input terminals, and when the unprocessed number of products included in the category of ordered products exceeds a predetermined warning threshold for the category, each of the input terminals , the order control unit that controls to suppress orders for products included in the category, and the unprocessed number of products included in the category for which orders have been suppressed have become less than the cancellation threshold predetermined for the category. a control release unit that controls each of the input terminals to release the suppression of the products included in the classification, and the classification includes a plurality of layers including an upper hierarchy and a lower hierarchy and the order control unit controls the number of unprocessed products for the classification of the upper hierarchy including the classification of the lower hierarchy to which the ordered product belongs. When a predetermined warning threshold for a higher level classification is exceeded, each of the input terminals is controlled to suppress orders for products included in the higher level classification, and the ordered product For any higher level classification , including the lower level classification to which the When the unprocessed number of products included in the classification of the lower hierarchy exceeds a predetermined warning threshold for the classification of the lower hierarchy, for each of the input terminals, the products included in the classification of the lower hierarchy an order management device that controls to suppress orders for
Including order management system. an input terminal for accepting product orders for each category;
Product orders are received from each of the input terminals, and when the unprocessed number of products included in the category of ordered products exceeds a predetermined warning threshold for the category, each of the input terminals , the order control unit that controls to suppress orders for products included in the category, and the unprocessed number of products included in the category for which orders have been suppressed have become less than the cancellation threshold predetermined for the category. a control release unit that controls each of the input terminals to release the suppression of the product included in the category, and the order control unit is included in the category of the ordered product. an order management device that controls each of the input terminals to prohibit orders for products included in the category when the unprocessed number of products exceeds a predetermined upper limit for the category;
Including order management system. When there is the suppressed classification, the input terminal sets the number of people set in the input terminal for the product included in the classification based on the upper limit of the number of orders for each combination of predetermined classification and number of people. 8. The order management system according to claim 6 or 7, wherein an upper limit of the number of orders is determined according to the number of orders, the determined upper limit of the number of orders is displayed, and the system is set so that orders can be placed up to the determined upper limit. When the unprocessed number of products included in the category of ordered products exceeds a predetermined upper limit value for the category, the order control unit outputs to each of the input terminals the products included in the category. control to prohibit the order of
9. The input terminal according to any one of claims 6 to 8, wherein when there is a prohibited classification, the input terminal displays a message to the effect that orders for products included in the classification are prohibited, and is set to prohibit ordering. or the order management system according to item 1. A program for causing a computer to function as each part of the order management apparatus according to any one of claims 1 to 4. A program for causing a computer to function as each part of the input terminal according to claim 5.

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