JP7404683B2 - Information processing system and information processing method - Google Patents

Description

The present invention relates to an information processing system and an information processing method .

Conventionally, in a premises emergency wireless notification system that includes a plurality of portable human-contact wireless communication terminals (hereinafter referred to as wireless communication terminals) and a master transceiver, each wireless communication terminal receives an event from the master transceiver. When a notification is received, the wearer of the wireless communication terminal transmits information about his or her candidacy as a responder to the event to the master transceiver along with a recognition code, and the master transceiver transmits the candidacy information and the recognition code. When received, transmits to all wireless communication terminals other than the wireless communication terminal corresponding to the recognition code that the person wearing the wireless communication terminal corresponding to the recognition code has volunteered as a responder to the event. It is disclosed that (for example, see Patent Document 1).

JP2017-216588A

However, in the on-premises emergency wireless notification system disclosed in Patent Document 1, by operating the selection/response input section of the wireless communication terminal, it is possible to notify that the response is available, but it is possible to notify that the response is not possible. Unable to notify.

The present invention has been made in view of such problems, and it is possible to deal with such problems, and
It is an object of the present invention to provide an information processing system and an information processing method that can appropriately notify that something cannot be handled.

In order to solve the above problems, an information processing system according to one aspect of the present invention includes:
An information processing system comprising a plurality of wrist terminals capable of communication connection with a communication terminal, and a communication terminal,
The wrist terminal is
A main body formed in a flat columnar shape,
a display section provided on the upper surface of the main body section;
at least two operation buttons provided on a side surface of the main body;
Wrist terminal side transmitting means capable of transmitting response information regarding a predetermined work instruction when instruction information regarding the predetermined work instruction is received from the communication terminal;
Equipped with
Any one of the at least two operation buttons, which is on the user's finger side when worn on the user's wrist such that the display section is located on the back side of the user's wrist. a first operation button located at is set as an operation button to be operated when transmitting availability information to the communication terminal indicating that the communication terminal is available for a predetermined work instruction from the communication terminal;
Any one of the at least two operation buttons, which is on the user's finger side when worn on the user's wrist such that the display section is located on the back side of the user's wrist. and a second operation button located closer to the thumb than the first operation button transmits non-responsive information to the communication terminal indicating that the second operation button is incapable of responding to a predetermined work instruction from the communication terminal. It is set as the operation button operated when sending ,
When the first operation button is operated, the wrist terminal side transmitting means transmits, as the response information, response availability information indicating that the predetermined work instruction can be handled, and the second operation is performed. When the button is operated, transmitting unavailability information indicating that the predetermined work instruction cannot be handled as the response information;
The communication terminal is
When the available information is received from the wrist terminal, the display means displays that the user wearing the wrist terminal is available, but when the unavailable information is received from the wrist terminal, the list is displayed. a first display control means for causing the display means to display that the user wearing the terminal is unavailable;
acquisition means for acquiring position information of the plurality of wrist terminals;
identification means for identifying a candidate wrist terminal to which instruction information specifying the work instruction is to be transmitted, based on the position information of the plurality of wrist terminals acquired by the acquisition means;
a second display control means for causing a display means to identifiably display the wrist terminal specified by the identification means;
It is characterized by

Further, an information processing system according to another aspect of the present invention includes:
An information processing system comprising a plurality of wrist terminals capable of communication connection with a communication terminal, and a communication terminal,
The wrist terminal is
A main body formed in a flat columnar shape,
a display section provided on the upper surface of the main body section;
at least two operation buttons provided on a side surface of the main body;
Wrist terminal side transmitting means capable of transmitting response information regarding a predetermined work instruction when instruction information regarding the predetermined work instruction is received from the communication terminal;
Equipped with
Any one of the at least two operation buttons, which is on the user's elbow side when worn on the user's wrist such that the display section is located on the instep side around the user's wrist. a first operation button located at is set as an operation button to be operated when transmitting availability information to the communication terminal indicating that the communication terminal is available for a predetermined work instruction from the communication terminal;
Any one of the at least two operation buttons, which is on the user's elbow side when worn on the user's wrist such that the display section is located on the instep side around the user's wrist. and a second operation button located closer to the little finger than the first operation button transmits to the communication terminal incompatibility information indicating that the second operation button is incapable of responding to a predetermined work instruction from the communication terminal. It is set as the operation button operated when sending ,
When the first operation button is operated, the wrist terminal side transmitting means transmits, as the response information, response availability information indicating that the predetermined work instruction can be handled, and the second operation is performed. When the button is operated, transmitting unavailability information indicating that the predetermined work instruction cannot be handled as the response information;
The communication terminal is
When the available information is received from the wrist terminal, the display means displays that the user wearing the wrist terminal is available, but when the unavailable information is received from the wrist terminal, the list is displayed. a first display control means for causing the display means to display that the user wearing the terminal is unavailable;
acquisition means for acquiring position information of the plurality of wrist terminals;
identification means for identifying a candidate wrist terminal to which instruction information specifying the work instruction is to be transmitted, based on the position information of the plurality of wrist terminals acquired by the acquisition means;
a second display control means for causing a display means to identifiably display the wrist terminal specified by the identification means;
It is characterized by

Further, an information processing system according to another aspect of the present invention includes:
An information processing system comprising a plurality of wrist terminals capable of communication connection with a communication terminal, and a communication terminal,
The wrist terminal is
A main body formed in a flat columnar shape,
a display section provided on the upper surface of the main body section;
at least three operation buttons arranged side by side on the side of the main body;
Wrist terminal side transmitting means capable of transmitting response information regarding a predetermined work instruction when instruction information regarding the predetermined work instruction is received from the communication terminal;
Equipped with
When a first operation button located at one end of the at least three operation buttons transmits response availability information to the communication terminal indicating that it is capable of responding to a predetermined work instruction from the communication terminal; is set to the operation button operated by
A second operation button located at the other end of the at least three operation buttons transmits to the communication terminal information indicating that the second operation button cannot respond to a predetermined work instruction from the communication terminal. It is set to the operation button that is operated when
When the first operation button is operated, the wrist terminal side transmitting means transmits, as the response information, response availability information indicating that the predetermined work instruction can be handled, and the second operation is performed. When the button is operated, transmitting unavailability information indicating that the predetermined work instruction cannot be handled as the response information;
The communication terminal is
When the available information is received from the wrist terminal, the display means displays that the user wearing the wrist terminal is available, but when the unavailable information is received from the wrist terminal, the list is displayed. a first display control means for causing the display means to display that the user wearing the terminal is unavailable;
acquisition means for acquiring position information of the plurality of wrist terminals;
identification means for identifying a candidate wrist terminal to which instruction information specifying the work instruction is to be transmitted, based on the position information of the plurality of wrist terminals acquired by the acquisition means;
a second display control means for causing a display means to identifiably display the wrist terminal specified by the identification means;
It is characterized by

According to the present invention, it is possible to appropriately notify that the service is available and that the service is unavailable.

FIG. 1 is a diagram showing the configuration of an information processing system. FIG. 2 is a block diagram showing the functional configuration of a communication terminal. FIG. 2 is a block diagram showing the functional configuration of a wrist terminal. FIG. 2 is a diagram illustrating the appearance of a wrist terminal, and is a diagram illustrating the wrist terminal worn on the user's left wrist. It is a figure which shows an example of a work instruction operation screen. It is a figure which shows an example of a work instruction operation screen. It is a figure which shows an example of a work instruction operation screen. It is a figure showing an example of a work instruction screen. It is a figure which shows an example of a work instruction operation screen. It is a flowchart which shows work instruction processing by a communication terminal. It is a flowchart which shows the reply processing by a wrist terminal. FIG. 7 is a diagram illustrating the appearance of a wrist terminal according to modification 1, and is a diagram illustrating the wrist terminal worn on the user's right wrist. FIG. 7 is a diagram showing the appearance of a wrist terminal according to modification 2, and is a diagram showing the wrist terminal worn on the user's right wrist. FIG. 7 is a diagram showing the appearance of a wrist terminal according to modification 3, and is a diagram showing the wrist terminal worn on the user's left wrist. It is a figure showing an example of the position of each staff in a store of a retail store. It is a figure which shows an example of a work instruction operation screen.

DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. Note that the present invention is not limited to the illustrated example.

<Configuration of information processing system 100>
FIG. 1 is a diagram showing the configuration of an information processing system 100 of this embodiment.
As shown in FIG. 1, the information processing system 100 includes a communication terminal 10, a plurality of (for example, five) wrist terminals 20, an access point 30, and a server 40.

The communication terminal 10 is a terminal used by a manager or the like of a retail store in which the information processing system 100 has been introduced. Examples of the communication terminal 10 include a handy terminal dedicated to the information processing system 100, a smartphone, and the like. Note that the computer is not limited to these, and may be a notebook PC (Personal Computer), a desktop PC, a tablet PC, a mobile phone, a PDA (Personal Digital Assistant), or the like.

The wrist terminal 20 is a smart watch worn and used by each staff member of the retail store.

The access point 30 is a relay for wireless LAN communication. The server 40 is a device that can provide business applications (application programs) to be installed on the communication terminal 10, and is connected to the access point 30 via a network. Although a configuration in which one access point 30 and one server 40 are provided is described, a configuration in which each access point 30 and server 40 are provided in plural units may be used.

<Communication terminal configuration>
FIG. 2 is a block diagram showing the functional configuration of the communication terminal 10.
As shown in FIG. 2, the communication terminal 10 includes a CPU (Central Processing Unit) 11, a RAM (Random Access Memory) 12, a storage section 13, an operation section 14, a display section 15, a communication section 16, etc. Each part is connected via a bus 17.

The CPU (first display control means, first reception means, second reception means) 11 is a processor that controls each part of the communication terminal 10 . The CPU 11 reads a program (including the above-mentioned applications, etc.) stored in the storage unit 13, expands it to the RAM 12, and executes the program to perform various calculation processes.

The RAM 12 provides a working memory space for the CPU 11 and stores temporary data. RAM 12 may include nonvolatile memory.

The storage unit 13 stores various data such as programs executed by the CPU 11 and setting data. The program is stored in the storage unit 13 in the form of a computer-readable program code. As the storage unit 13, for example, an HDD (Hard Disk Drive), an SSD (Solid State Drive), a flash memory, or the like is used.
The setting data stored in the storage unit 13 includes identification data for identifying and specifying each wrist terminal 20.

The operation unit 14 includes a push button switch, a touch sensor provided on the display unit 15, and the like, and receives input operations from the user, converts the operation contents into electrical signals, and outputs the electrical signals to the CPU 11.

The display section (display means) 15 is composed of an LCD, CRT, etc., and performs screen display according to a display control signal from the CPU 11. Further, the touch sensor is provided on the display screen of the display section 15, and functions as a touch panel type operation display means.

The communication unit (communication terminal side transmission means) 16 includes an antenna, a modulation/demodulation circuit, a signal processing circuit, etc., and is a communication unit for a communication system of wireless LAN communication such as Wi-Fi (registered trademark). The CPU 11 performs wireless transmission and reception with the access point 30 via the communication unit 16, and performs transmission and reception of information with a communication destination device connected to the access point 30 via a network.

<Wrist terminal configuration>
Next, the functional configuration of the wrist terminal 20 (main unit 20A) will be described with reference to FIG. 3.
FIG. 3 is a block diagram showing the functional configuration of the wrist terminal 20.

As shown in FIG. 3, the wrist terminal 20 includes a CPU 21, a RAM 22, a storage section 23, an operation section 24, a display section 25, a communication section 26, a timekeeping section 27, etc., and each section is connected via a bus 28. has been done.

The CPU (first setting means, second setting means) 21 is a processor that controls each part of the wrist terminal 20. The CPU 21 reads out a program stored in the storage unit 23, expands it to the RAM 22, and executes the program to perform various calculation processes.

The RAM 22 provides a working memory space for the CPU 21 and stores temporary data. RAM 22 may include nonvolatile memory.

The storage unit 23 stores various data such as programs executed by the CPU 21 and setting data. The program is stored in the storage unit 23 in the form of a computer-readable program code. As the storage unit 23, a storage device that does not require a power source to hold data is used, such as an HDD, SSD, or flash memory.

The operation section 24 includes a first operation button 24A, a second operation button 24B, and a third operation button 24C provided on the right side surface of the main body section 20A, a touch sensor provided on the display section 25, etc. It receives user input operations, converts the operation contents into electrical signals, and outputs the electrical signals to the CPU 21.

The first operation button 24A is provided at the upper right position of the main body 20A when looking directly at the display surface of the display 25, and when the wrist terminal 20 is worn on the staff member's arm (for example, the left arm). It is provided so that it can be easily operated by the staff member's index finger. When the wrist terminal 20 is used as part of the information processing system 100, the first operation button 24A is used to respond to instruction information (described later) transmitted from the communication terminal 10 to the effect that it is available. This is the button used.
On the other hand, the second operation button 24C is provided at the lower right position of the main body 20A when looking directly at the display surface of the display 25, and the wrist terminal 20 is attached to the staff member's arm (for example, the left arm). It is provided in a position where it is difficult for the staff member to operate the button with the index finger when the button is pressed, compared to the first operation button 24A. When the wrist terminal 20 is used as part of the information processing system 100, the third operation button 24C is used to respond to instruction information (described later) sent from the communication terminal 10 to the effect that it cannot be handled. This is the button used.

The third operation button 24B is provided at a position directly to the right of the main body 20A when looking directly at the display surface of the display unit 25, that is, at a position separating the first operation button 24A and the second operation button 24C. . The third operation button 24B is a button used to turn on/off the power of the wrist terminal 20.

The display unit 25 is composed of an LCD or the like, and performs screen display according to a display control signal from the CPU 21. Further, the above-mentioned touch sensor is provided on the display screen of the display section 25, and functions as a touch panel type operation display means.

The communication unit (wrist terminal side transmission means) 26 includes an antenna, a modulation/demodulation circuit, a signal processing circuit, etc., and is a communication unit for a communication system of wireless LAN communication such as Wi-Fi (registered trademark). The CPU 21 performs wireless transmission and reception with the access point 30 via the communication unit 26, and performs transmission and reception of information with a communication destination device connected to the access point 30 via a network.

The timekeeping unit 27 is configured to include, for example, a timer, a timekeeping circuit, etc., and measures the current time and obtains time information.

Next, the external configuration of the wrist terminal 20 will be described with reference to FIG. 4.
FIG. 4 is a diagram showing the appearance of the wrist terminal 20, and is a diagram showing the wrist terminal 20 worn on the left wrist of a user (for example, a staff member at a retail store).

As shown in FIG. 4, the wrist terminal 20 includes a main body portion 20A and a band portion 20B. The main body portion 20A has a circular shape in plan view, and includes a display portion 25 on its upper surface. Further, the main body portion 20A includes a first operation button 24A, a third operation button 24B, and a second operation button 24C on the right side surface thereof. Further, the main body portion 20A includes partition walls 20A1 between the first operation button 24A and the third operation button 24B, and between the third operation button 24B and the second operation button 24C.

The first operation button 24A is provided at the upper right position of the main body section 20A when looking directly at the display surface of the display section 25. That is, when the wrist terminal 20 is worn on the left wrist of a staff member and the staff member tries to operate the first operation button 24A with the right hand of the staff member without covering the display surface of the display unit 25, the staff member's index finger It is designed for easy operation. On the other hand, the second operation button 24C is provided at the lower right position of the main body section 20A when looking directly at the display surface of the display section 25. That is, when the staff member tries to operate the second operation button 24C with the right hand of the staff member without covering the display surface of the display unit 25 while the wrist terminal 20 is attached to the left wrist of the staff member, the first operation Compared to the button 24A, it is provided in a position that is difficult for the staff member to operate with his or her index finger. The third operation button 24B is provided at a position directly to the right of the main body section 20A when looking directly at the display surface of the display section 25, that is, at a position separating the first operation button 24A and the second operation button 24C. ing.
That is, when the wrist terminal 20 is worn so that the display section 25 is placed on the back side of the staff's left wrist, the first operation button 24A, the second operation button 24C, and the third operation button 24B is arranged on the hand side (finger side) in the direction connecting the elbow of the left arm of the staff member and the hand, and the second operation button 24C is arranged closer to the thumb side of the staff member's left hand than the first operation button 24A. It has become so.

Here, the first operation button 24A is operated by the communication terminal under the control of the CPU 21 when the wrist terminal 20 is used as part of the information processing system 100, that is, when a business application is started together with the communication terminal 10. The button is set as an operation button to be used when responding to instruction information (described later) sent from 10 indicating that it is possible to respond. The second operation button 24C is used to send data from the communication terminal 10 under the control of the CPU 21 when the wrist terminal 20 is used as part of the information processing system 100, that is, when a business application is started together with the communication terminal 10. The button is set as an operation button to be used when responding to instruction information (described later) indicating that it cannot be handled. The third operation button 24B is a button used to turn on/off the power of the wrist terminal 20.

<Overview of operation of information processing system>
Next, the operation of the information processing system 100 will be explained with reference to FIGS. 5 to 11.

FIG. 5 is a diagram showing an example of the work instruction operation screen 41 displayed on the display unit 15 when a business application is started on the communication terminal 10.
As shown in FIG. 5, the work instruction operation screen 41 displays the contents of work instructions given by the retail store manager to each staff member (for example, ``Please open the cash register'' or ``Please replenish the juice.'' ”, etc.), a response display frame F is provided corresponding to each of the instruction button B1, staff selection buttons B2 to B6, send button B7, and staff selection buttons B2 to B6.

The instruction button B1 shows the content of the work instruction (for example, "Please open the cash register"), and by pressing the instruction button B1, the content of the work instruction is specified. There is. When the content of the work instruction is specified by pressing the instruction button B1, the color of the instruction button B1 changes from green to blue, for example, as shown in FIG.

Each of the staff selection buttons B2 to B6 shows the staff name (for example, "Mr. A", "Mr. B", ..., "Mr. E"), and allows you to give work instructions to some staff members. This is a button that is pressed when you want to do it. For example, if you want to send a work instruction to Mr. A and Mr. B, as shown in Figure 7, by pressing the staff selection button B2 and the staff selection button B3, Mr. A and Mr. B will be the targets of the work instruction. It is now specified as . Furthermore, when a person to whom work instructions are directed is specified by pressing the staff selection buttons B2 to B6, the color of the staff selection buttons B2 to B6 on which the pressing operation was performed changes from yellow to red, for example. . In addition, after the content of the work instruction is specified by pressing the instruction button B1, if the send button B7 is pressed without pressing any of the staff selection buttons B2 to B6, Mr. A to Mr. E The instruction information is transmitted all at once to the wrist terminals 20 worn by each staff member.

The send button B7 is a button that is pressed when transmitting instruction information regarding the content of the work instruction specified by pressing the corresponding instruction button B1 to the wrist terminal 20. For example, as shown in FIG. 6, after the instruction button B1 corresponding to the work instruction "Please open the cash register" is pressed, the send button B7 corresponding to the instruction button B1 is pressed. , A to E, the instruction information regarding the content of the work instruction is transmitted all at once to the wrist terminals 20 worn by the staff members A to E.

The reset button B8 is pressed when resetting the display of the response display frame F corresponding to each of the instruction button B1, staff selection buttons B2 to B6, and staff selection buttons B2 to B6 that have been pressed. button. For example, as shown in FIG. 7, there is an instruction button B1 corresponding to the work instruction "Please open the cash register," a staff selection button B2 corresponding to Mr. A, and a staff selection button B3 corresponding to Mr. B. When the reset button B8 is pressed in the pressed state, the pressed state of the instruction button B1, the staff selection button B2, and the staff selection button B3 is reset, and as shown in FIG. The instruction button B1 and staff selection buttons B2 to B6, which correspond to the work instruction "Please open the . The display of frame F shifts to a reset state.

FIG. 8 is a diagram showing the work instruction screen 42 displayed on the display unit 25 of the wrist terminal 20 when the wrist terminal 20 receives instruction information regarding the content of the work instruction "Please open the cash register."
As shown in FIG. 8, the work instruction screen 42 displays the content of the work instruction "Please open the cash register."
If the staff member (for example, Mr. A) who has confirmed the contents of the work instruction is able to respond to the contents of the work instruction, the first operation button 24A is pressed and the wristwatch worn by the staff member is pressed. The terminal 20 will transmit the availability information to the communication terminal 10 indicating that the terminal 20 is available.
On the other hand, if the staff member (for example, Mr. A) who has confirmed the content of the work instruction is unable to respond to the content of the work instruction, the second operation button 24C is pressed and the staff member wears the Unavailability information indicating that the communication terminal 10 is unavailable will be transmitted from the list terminal 20 currently present to the communication terminal 10.

FIG. 9 shows a work instruction operation screen 41 that is displayed on the display unit 15 when either the available information or the unavailable information has been received from the wrist terminal 20 worn by each of the staff members A to E. It is a figure showing an example.
As shown in FIG. 9, "OK" is displayed in the response display frame F corresponding to Mr. A on the work instruction operation screen 41. On the other hand, "NG" is displayed in the response display frame F corresponding to each of Mr. B to Mr. E. In other words, in the work instruction operation screen 41 in FIG. 9, the communication terminal 10 receives the available information from the wrist terminal 20 worn by Mr. A, and the wrist terminals worn by Mr. B to E. This is a screen displayed on the display unit 15 when the unavailability information is received from 20.
After confirming this work instruction operation screen 41, the management person decides that Mr. A is the person who will respond to the work instruction "Please open the cash register," and sends a message to that effect on the wrist terminal 20 that Mr. A is wearing. Notice. It should be noted that the wrist terminals 20 worn by each staff member other than Mr. A may be notified that Mr. A has been selected as the responder.

[Work order processing]
FIG. 10 is a flowchart showing work instruction processing by the communication terminal 10.
As shown in FIG. 10, first, the CPU 11 of the communication terminal 10 specifies the content of the work instruction based on the pressing operation of the instruction button B1 on the work instruction operation screen 41 (see FIG. 4) (step S1).

Next, the CPU 11 specifies the sender who will send the instruction information based on the pressing operation of the staff selection buttons B2 to B6 on the work instruction operation screen 41 (step S2).

Next, the CPU 11 determines whether or not the send button B7 corresponding to the content of the work instruction specified in step S1 has been pressed (step S3).

If it is determined in step S3 that the send button B7 has not been pressed (step S3; NO), the CPU 11 repeats the determination process in step S3 until the send button B7 is pressed. conduct.
On the other hand, if it is determined in step S3 that the send button B7 has been pressed (step S3; YES), the CPU 11 sends the message to the sender specified in step S2, that is, the Instruction information regarding the content of the work instruction specified in step S1 is transmitted to the wrist terminal 20 (step S4).

Next, the CPU 11 determines whether response information has been received from the wrist terminal 20 that sent the instruction information in step S4 (step S5).

If it is determined in step S5 that the response information has been received from the wrist terminal 20 (step S5; YES), the CPU 11 reflects the response information in the corresponding response display frame F of the work instruction operation screen 41 (step S6). . For example, when receiving availability information sent from the wrist terminal 20 worn by Mr. A, as shown in FIG. 9, "OK" is displayed in the response display frame F corresponding to Mr. A on the work instruction operation screen 41. Display. In addition, if the unavailability information transmitted from the wrist terminal 20 worn by each of Mr. B to Mr. E is received, as shown in FIG. "NG" is displayed in the corresponding response display frame F.

Next, the CPU 11 determines whether reply information has been received from all senders (step S7).

In step S7, if it is determined that response information has been received from all the senders (step S7; YES), the CPU 11 sends the message to the wrist terminal 20 based on a predetermined operation by the administrator via the operation unit 14. A response person determination notification is issued (step S8), and the work instruction process is ended.

Further, if it is determined in step S5 that no reply information has been received from the wrist terminal 20 (step S5; NO), or in step S7, it is determined that reply information has not been received from all senders. In this case (step S7; NO), the CPU 11 returns the process to step S5 and repeats the subsequent processes.

[Response processing]
FIG. 11 is a flowchart showing the response processing by each wrist terminal 20.
As shown in FIG. 11, first, the CPU 21 of the wrist terminal 20 determines whether instruction information has been received from the communication terminal 10 (step S11).

If it is determined in step S11 that the instruction information has not been received from the communication terminal 10 (step S11; NO), the CPU 21 repeats the determination process in step S11 until the instruction information is received from the communication terminal 10. conduct.
On the other hand, if it is determined in step S11 that instruction information has been received from the communication terminal 10 (step S11; YES), the CPU 21 displays the work instruction screen (see FIG. 8), the content of the work instruction (for example, "Please open the cash register") is displayed (step S12).

Next, the CPU 21 determines whether or not the first operation button 24A or the second operation button 24C has been pressed (step S13).

In step S13, if it is determined that neither the first operation button 24A nor the second operation button 24C has been pressed (step S13; NO), the CPU 21 presses the first operation button 24A or the second operation button 24C. The determination process in step S13 is repeated until the second operation button 24C is pressed.
On the other hand, if it is determined in step S13 that the first operation button 24A or the second operation button 24C has been pressed (step S13; YES), the CPU 21 transmits response information to the communication terminal 10. (Step S14). Specifically, when it is determined that the first operation button 24A has been pressed, the CPU 21 transmits response availability information as response information. Further, when it is determined that the second operation button 24C has been pressed, the CPU 21 transmits unsupported information as response information. Then, the CPU 21 ends the reply processing.

As described above, the wrist terminal 20 of the present embodiment is a wrist terminal 20 that can be communicatively connected to the communication terminal 10, and includes a main body 20A formed in a flat column shape and a main body 20A provided on the upper surface of the main body 20A. It includes a display section 25 and at least two operation buttons (a first operation button 24A and a second operation button 24C) provided on the side surface of the main body section 20A, and any one of these two operation buttons The first operation button 24A, which is located on the user's finger side when worn on the user's wrist such that the display unit 25 is located on the instep side around the user's wrist, is the first operation button 24A that is located on the user's finger side. 10 is set as an operation button to be operated when transmitting response availability information indicating that the communication terminal 10 can respond to a predetermined work instruction from the communication terminal 10, and one of these two operation buttons An operation button that is located on the user's finger side when worn on the user's wrist such that the display unit 25 is located on the back side of the user's wrist, and that is closer to the thumb than the first operation button 24A. The second operation button 24C located at is set as the operation button operated when transmitting unavailability information indicating that the communication terminal 10 is unable to respond to a predetermined work instruction from the communication terminal 10. ing.
According to this wrist terminal 20, it is possible to suppress pressing the first operation button 24A and the second operation button 24C by mistake, and it is possible to appropriately transmit available information and unavailable information. .

The wrist terminal 20 of the present embodiment is a wrist terminal 20 that can be communicatively connected to the communication terminal 10, and includes a main body 20A formed in a flat column shape and a display section 25 provided on the upper surface of the main body 20A. and at least three operation buttons (a first operation button 24A, a second operation button 24C, and a third operation button 24B) provided side by side on the side surface of the main body 20A, and these three operation buttons A first operation button 24A located at one end of the button is operated when transmitting availability information to the communication terminal 10 indicating that the user is available for a predetermined work instruction from the communication terminal 10. Unavailability information indicating that the second operation button 24C, which is set as an operation button and is located at the other end of these three operation buttons, cannot respond to a predetermined work instruction from the communication terminal 10. is set as an operation button to be operated when transmitting the message to the communication terminal 10.
According to this wrist terminal 20, it is possible to suppress pressing the first operation button 24A and the second operation button 24C by mistake, and it is possible to appropriately transmit available information and unavailable information. .

Furthermore, in the wrist terminal 20 of the present embodiment, when the wrist terminal 20 is worn on the arm (left wrist) of the staff member (user), the first operation button 24A can be used for the second operation with the index finger of the staff member. The first operation button 24A and the second operation button 24A are provided in a position that is easier to operate when the staff member operates the first operation button 24A with the index finger than when the button 24C is operated. It is possible to further suppress pressing the button 24C by mistake. Therefore, it is possible to more appropriately transmit the available information and the non-compatible information.

Furthermore, in the wrist terminal 20 of the present embodiment, there is a space between the first operation button 24A and the third operation button 24B, and between the third operation button 24B and the second operation button 24C. Since the partition wall 20A1 is provided, it is possible to suppress each of the first operation button 24A, the third operation button 24B, and the second operation button 24C from being pressed incorrectly.

Further, the information processing system 100 of the present embodiment includes a wrist terminal 20 and a communication terminal 10, and the wrist terminal 20 receives instruction information regarding a predetermined work instruction from the communication terminal 10. When received, response information regarding the predetermined work instruction can be transmitted, and when the first operation button 24A is pressed, response information indicating that response information regarding the predetermined work instruction is available. is transmitted, and when the second operation button 24C is pressed, response information indicating that the predetermined work instruction cannot be handled is transmitted as response information. When the communication terminal 10 receives the availability information from the wrist terminal 20, the communication terminal 10 causes the display unit 15 to display that the staff wearing the wrist terminal 20 is available (OK), while When the staff member wearing the wrist terminal 20 receives the unavailable information, the display unit 15 displays that the staff member wearing the wrist terminal 20 is not available.
Therefore, according to the wrist terminal 20 that constitutes the information processing system 100 of this embodiment, the operation button for transmitting available information is assigned to the first operation button 24A, and the operation button for transmitting unavailable information is assigned to the first operation button 24A. Since the operation button is assigned to the second operation button 24C, it is possible to appropriately transmit the available information and the unsupported information.

Further, the communication terminal 10 of the present embodiment accepts a designation operation for specifying at least one work instruction from among multiple types of work instructions, and when the designation operation is accepted, the communication terminal 10 specifies the work instruction specified by the designation operation. Since the instruction information regarding the work is transmitted to the wrist terminal 20, even if there are multiple types of work instructions, the work instructions can be easily executed.

Further, the communication terminal 10 of the present embodiment accepts a designation operation for designating a wrist terminal 20 to which instruction information is to be transmitted from among the plurality of wrist terminals 20, and when the designation operation is accepted, the communication terminal 10 is designated by the designation operation. Since the instruction information is transmitted to the wrist terminal 20, work instructions can be given flexibly.

<Modification 1>
Next, Modification 1 will be explained. Note that the same reference numerals are given to the same components as in the above embodiment, and the explanation thereof will be omitted.
The information processing system 100A of Modification 1 differs from the above embodiment in that it is assumed that the wrist terminal 120 is worn on the right hand.

The external configuration of the wrist terminal 120 of this modification will be described with reference to FIG. 12.
FIG. 12 is a diagram showing the appearance of the wrist terminal 120, and is a diagram showing the wrist terminal 120 worn on the right wrist of a user (for example, a staff member at a retail store).

As shown in FIG. 12, the first operation button 24A is provided at a lower right position of the main body 20A when looking directly at the display surface of the display 25. That is, when the staff member tries to operate the first operation button 24A with the left hand of the staff member without covering the display surface of the display unit 25 while the wrist terminal 120 is attached to the right wrist of the staff member, the staff member's thumb (thumb) for easy operation. On the other hand, the second operation button 24C is provided at the upper right position of the main body section 20A when looking directly at the display surface of the display section 25. That is, when the staff member attempts to operate the second operation button 24C with his/her left hand without covering the display surface of the display unit 25 while the wrist terminal 120 is attached to the right wrist of the staff member, the first operation Compared to the button 24A, it is provided in a position that is difficult for the staff member to operate with his or her thumb. The third operation button 24B is provided at a position directly to the right of the main body section 20A when looking directly at the display surface of the display section 25, that is, at a position separating the first operation button 24A and the second operation button 24C. ing.
That is, when the wrist terminal 120 is worn so that the display section 25 is placed on the back side of the staff's right wrist, the first operation button 24A, the second operation button 24C, and the third operation button 24B is arranged on the elbow side of the staff member's right arm in the direction of joining the elbow and hand, and the second operation button 24C is arranged closer to the little finger of the staff member's right hand than the first operation button 24A. ing.

As described above, the wrist terminal 120 of this modification is a wrist terminal 120 that can be communicatively connected to the communication terminal 10, and includes a main body 20A formed in a flat column shape and a main body 20A provided on the upper surface of the main body 20A. It includes a display section 25 and at least two operation buttons (a first operation button 24A and a second operation button 24C) provided on the side surface of the main body section 20A, and any one of these two operation buttons The first operation button 24A, which is located on the user's elbow side when worn on the user's wrist so that the display unit 25 is located on the instep side around the user's wrist, is the first operation button 24A that is located on the user's elbow side. 10 is set as an operation button to be operated when transmitting response availability information indicating that the communication terminal 10 can respond to a predetermined work instruction from the communication terminal 10, and one of these two operation buttons The operation button is located on the user's elbow side when worn on the user's wrist so that the display unit 25 is located on the back side of the user's wrist, and is closer to the little finger than the first operation button 24A. The second operation button 24C located at is set as the operation button operated when transmitting unavailability information indicating that the communication terminal 10 is unable to respond to a predetermined work instruction from the communication terminal 10. ing.
According to this wrist terminal 120, it is possible to suppress pressing the first operation button 24A and the second operation button 24C by mistake, and it is possible to appropriately transmit available information and unavailable information. .

<Modification 2>
Next, modification example 2 will be explained. Note that the same components as in the above embodiment and the above modification 1 are given the same reference numerals, and the explanation thereof will be omitted.
In the information processing system 100B of the second modification, it is assumed that the wrist terminal 220 is worn on the right hand, and the first operation button 24A, the second operation button 24C, and the third operation button 24B are used. This embodiment differs from the above embodiment and the first modification in that is provided on the left side surface of the main body portion 20A.

The external configuration of the wrist terminal 220 of this modification will be described with reference to FIG. 13.
FIG. 13 is a diagram showing the appearance of the wrist terminal 220, and is a diagram showing the wrist terminal 220 worn on the right wrist of a user (for example, a staff member at a retail store).

As shown in FIG. 13, the wrist terminal 220 includes a main body portion 20A and a band portion 20B. The main body portion 20A has a circular shape in plan view, and includes a display portion 25 on its upper surface. Further, the main body portion 20A includes a first operation button 24A, a third operation button 24B, and a second operation button 24C on the left side surface thereof. Further, the main body portion 20A includes partition walls 20A1 between the first operation button 24A and the third operation button 24B, and between the third operation button 24B and the second operation button 24C.

The first operation button 24A is provided at the upper left position of the main body section 20A when looking directly at the display surface of the display section 25. That is, when the staff member tries to operate the first operation button 24A with the left hand of the staff member without covering the display surface of the display unit 25 while the wrist terminal 220 is attached to the staff member's right wrist, the staff member's index finger It is designed for easy operation. On the other hand, the second operation button 24C is provided at a lower left position of the main body 20A when looking directly at the display surface of the display 25. That is, when the staff member tries to operate the second operation button 24C with his/her left hand without covering the display surface of the display unit 25 while the wrist terminal 220 is attached to the right wrist of the staff member, the first operation Compared to the button 24A, it is provided in a position that is difficult for the staff member to operate with his or her index finger. The third operation button 24B is provided at a position directly to the left of the main body 20A when looking directly at the display surface of the display unit 25, that is, at a position separating the first operation button 24A and the second operation button 24C. ing.
That is, when the wrist terminal 220 is worn so that the display section 25 is placed on the back side of the staff's right wrist, the first operation button 24A, the second operation button 24C, and the third operation button 24B is arranged on the hand side (finger side) in the direction connecting the elbow of the right arm of the staff member and the hand, and the second operation button 24C is biased toward the thumb side of the staff member's right hand than the first operation button 24A. It is set to be placed.

As described above, the wrist terminal 220 of this modification is a wrist terminal 220 that can be communicatively connected to the communication terminal 10, and includes a main body 20A formed in a flat column shape and a main body 20A provided on the upper surface of the main body 20A. It includes a display section 25 and at least two operation buttons (a first operation button 24A and a second operation button 24C) provided on the side surface of the main body section 20A, and any one of these two operation buttons The first operation button 24A, which is located on the user's finger side when worn on the user's wrist such that the display unit 25 is located on the instep side around the user's wrist, is the first operation button 24A that is located on the user's finger side. 10 is set as an operation button to be operated when transmitting response availability information indicating that the communication terminal 10 can respond to a predetermined work instruction from the communication terminal 10, and one of these two operation buttons An operation button that is located on the user's finger side when worn on the user's wrist such that the display unit 25 is located on the back side of the user's wrist, and that is closer to the thumb than the first operation button 24A. The second operation button 24C located at is set as the operation button operated when transmitting unavailability information indicating that the communication terminal 10 is unable to respond to a predetermined work instruction from the communication terminal 10. ing.
According to this wrist terminal 220, it is possible to suppress pressing the first operation button 24A and the second operation button 24C by mistake, and it is possible to appropriately transmit available information and unavailable information. .

<Modification 3>
Next, modification 3 will be explained. Note that the same components as in the above embodiment, the above modification example 1, and the above modification example 2 are given the same reference numerals, and the explanation thereof will be omitted.
In the information processing system 100C of the third modification, it is assumed that the wrist terminal 320 is used by being worn on the left hand, and the first operation button 24A, the second operation button 24C, and the third operation button 24B are used. This embodiment differs from the above embodiment, the first modification example, and the second modification example in that is provided on the left side surface of the main body portion 20A.

The external configuration of the wrist terminal 320 of this modification will be described with reference to FIG. 14.
FIG. 14 is a diagram showing the appearance of the wrist terminal 320, and is a diagram showing the wrist terminal 320 worn on the left wrist of a user (for example, a staff member at a retail store).

As shown in FIG. 14, the first operation button 24A is provided at a lower left position of the main body 20A when looking directly at the display surface of the display 25. That is, when the staff member tries to operate the first operation button 24A with the right hand of the staff member without covering the display surface of the display unit 25 while the wrist terminal 320 is attached to the left wrist of the staff member, the staff member's thumb (thumb) for easy operation. On the other hand, the second operation button 24C is provided at the upper left position of the main body section 20A when looking directly at the display surface of the display section 25. That is, when the staff member tries to operate the second operation button 24C with the right hand of the staff member without covering the display surface of the display unit 25 while the wrist terminal 320 is attached to the left wrist of the staff member, the first operation Compared to the button 24A, it is provided in a position that is difficult for the staff member to operate with his or her thumb. The third operation button 24B is provided at a position directly to the left of the main body 20A when looking directly at the display surface of the display unit 25, that is, at a position separating the first operation button 24A and the second operation button 24C. ing.
That is, when the wrist terminal 320 is worn so that the display section 25 is placed on the back side of the staff's left wrist, the first operation button 24A, the second operation button 24C, and the third operation button 24B is arranged on the elbow side of the staff member's left arm in the direction of joining the elbow and hand, and the second operation button 24C is arranged closer to the little finger side of the staff member's left hand than the first operation button 24A. ing.

As described above, the wrist terminal 320 of this modification is a wrist terminal 320 that can be communicatively connected to the communication terminal 10, and includes a main body 20A formed in a flat column shape and a main body 20A provided on the upper surface of the main body 20A. It includes a display section 25 and at least two operation buttons (a first operation button 24A and a second operation button 24C) provided on the side surface of the main body section 20A, and any one of these two operation buttons The first operation button 24A, which is located on the user's elbow side when worn on the user's wrist so that the display unit 25 is located on the instep side around the user's wrist, is the first operation button 24A that is located on the user's elbow side. 10 is set as an operation button to be operated when transmitting response availability information indicating that the communication terminal 10 can respond to a predetermined work instruction from the communication terminal 10, and one of these two operation buttons The operation button is located on the user's elbow side when worn on the user's wrist so that the display unit 25 is located on the back side of the user's wrist, and is closer to the little finger than the first operation button 24A. The second operation button 24C located at is set as the operation button operated when transmitting unavailability information indicating that the communication terminal 10 is unable to respond to a predetermined work instruction from the communication terminal 10. ing.
According to this wrist terminal 320, it is possible to suppress pressing the first operation button 24A and the second operation button 24C by mistake, and it is possible to appropriately transmit available information and unavailable information. .

Note that the description in the above embodiment is an example of the wrist terminal and information processing system according to the present invention, and the present invention is not limited thereto.
For example, in the above embodiment, the CPU 11 (obtaining means, specifying means, second display control means) of the communication terminal 10 obtains the position information of the plurality of wrist terminals 20 from the server 40, and Based on the position information, a candidate wrist terminal 20 for transmitting instruction information may be specified, and a staff member wearing the specified wrist terminal 20 may be displayed in an identifiable manner on the work instruction operation screen 41.

Specifically, for example, when the management person presses the instruction button B1 corresponding to the work instruction "Please open the cash register," the communication terminal 10 displays the current position information of each wrist terminal 20, i.e. The current location information of each staff member (Mr. A to Mr. E) is acquired from the server 40. Based on the current location information of each staff member, the communication terminal 10 identifies staff members (for example, Mr. B and Mr. E) who are within a predetermined range from the cash register, as shown in FIG. Then, as shown in FIG. 16, the communication terminal 10 highlights the staff selection button B3 and the staff selection button B6 corresponding to the identified staff members (for example, Mr. B and Mr. E). It may be possible to notify the user that Mr. is near the cash register. Note that, as shown in FIG. 15, beacon transmitters (for example, BT (Bluetooth (registered trademark)) beacons) are installed at various locations within the retail store. Each wrist terminal 20 receives the beacon information transmitted from the beacon transmitter, associates the received beacon information with the ID of the wrist terminal 20, and the date and time of reception, and transmits it to the server 40. In the server 40, position information of each wrist terminal 20 is accumulated.

Furthermore, in the embodiment and the first to third modifications described above, the body portion 20A of each wrist terminal has a flat cylindrical shape, but it may have a flat prismatic shape (for example, a quadrangular prism shape).

Furthermore, in the above embodiment and the above Modifications 1 to 3, a case has been described in which each wrist terminal is worn so that the display unit 25 is placed on the back of the hand around one wrist of the staff member (user). , each wrist terminal may be worn so that the display section 25 is placed on the back side of one of the staff's forearms.

Further, in the above embodiment, the first operation button 24A is provided at the upper right position of the main body 20A when looking directly at the display surface of the display unit 25 of the wrist terminal 20, and the first operation button 24A is provided at the lower right of the main body 20A. While the second operation button 24C is provided at the position, in the above modification 1, the first operation button is provided at the lower right position of the main body 20A when looking straight at the display surface of the display unit 25 of the wrist terminal 120. 24A, and a second operation button 24C is provided at the upper right position of the main body 20A. For example, the wrist terminal 20 of the above embodiment and the wrist terminal 120 of the above modification 1 are the same. Assuming that the terminal is a wrist terminal, for example, when the left wrist wearing mode is specified based on a user operation, the operation button located at the upper right position of the main body 20A is assigned to the first operation button 24A, An operation button located at the lower right position of the main body 20A may be assigned to the second operation button 24C. On the other hand, when the right wrist wearing mode is designated based on user operation, the operation button located at the lower right of the main body 20A is assigned to the first operation button 24A, and the upper right of the main body 20A is assigned. An operation button placed at a position may be assigned to the second operation button 24C.

In addition, in the above modification 2, the first operation button 24A is provided at the upper left of the main body 20A when looking straight at the display surface of the display 25 of the wrist terminal 220, and the first operation button 24A is provided at the lower left of the main body 20A. While the second operation button 24C is provided at the position, in the third modification, the first operation button 24A is provided at the lower left position of the main body 20A when looking straight at the display surface of the display unit 25 of the wrist terminal 320. is provided, and a second operation button 24C is provided at the upper left position of the main body 20A. For example, the wrist terminal 220 of the second modification and the wrist terminal 320 of the third modification are the same. Assuming that it is a wrist terminal, for example, when the right wrist wearing mode is specified based on a user operation, the operation button located at the upper left position of the main body 20A is assigned to the first operation button 24A, An operation button located at the lower left position of the main body 20A may be assigned to the second operation button 24C. On the other hand, when the left wrist wearing mode is specified based on a user operation, the operation button located at the lower left of the main body 20A is assigned to the first operation button 24A, and the upper left of the main body 20A is assigned. An operation button placed at a different position may be assigned to the second operation button 24C.

Although the embodiments of the present invention have been described above, the scope of the present invention is not limited to the above-described embodiments, and includes the scope of the invention described in the claims and its equivalent range.
Below, the invention described in the claims first attached to the application of this application will be added. The claim numbers listed in the supplementary notes are as in the claims originally attached to the request for this application.

[Additional note]
<Claim 1>
A wrist terminal capable of communication connection with a communication terminal,
A main body formed in a flat columnar shape,
a display section provided on the upper surface of the main body section;
at least two operation buttons provided on a side surface of the main body;
Equipped with
Any one of the at least two operation buttons, which is on the user's finger side when worn on the user's wrist such that the display section is located on the back side of the user's wrist. a first operation button located at is set as an operation button to be operated when transmitting availability information to the communication terminal indicating that the communication terminal is available for a predetermined work instruction from the communication terminal;
Any one of the at least two operation buttons, which is on the user's finger side when worn on the user's wrist such that the display section is located on the back side of the user's wrist. and a second operation button located closer to the thumb than the first operation button transmits non-responsive information to the communication terminal indicating that the second operation button is incapable of responding to a predetermined work instruction from the communication terminal. The operation button that is operated when sending is
A wrist terminal characterized by:
<Claim 2>
A wrist terminal capable of communication connection with a communication terminal,
A main body formed in a flat columnar shape,
a display section provided on the upper surface of the main body section;
at least two operation buttons provided on a side surface of the main body;
Equipped with
Any one of the at least two operation buttons, which is on the user's elbow side when worn on the user's wrist such that the display section is located on the instep side around the user's wrist. a first operation button located at is set as an operation button to be operated when transmitting availability information to the communication terminal indicating that the communication terminal is available for a predetermined work instruction from the communication terminal;
Any one of the at least two operation buttons, which is on the user's elbow side when worn on the user's wrist such that the display section is located on the instep side around the user's wrist. and a second operation button located closer to the little finger than the first operation button transmits to the communication terminal incompatibility information indicating that the second operation button is incapable of responding to a predetermined work instruction from the communication terminal. The operation button that is operated when sending is
A wrist terminal characterized by:
<Claim 3>
A wrist terminal capable of communication connection with a communication terminal,
A main body portion formed in a flat columnar shape;
a display section provided on the upper surface of the main body section;
at least three operation buttons arranged side by side on the side of the main body;
Equipped with
When a first operation button located at one end of the at least three operation buttons transmits response availability information to the communication terminal indicating that it is capable of responding to a predetermined work instruction from the communication terminal; is set to the operation button operated by
A second operation button located at the other end of the at least three operation buttons transmits to the communication terminal information indicating that the second operation button cannot respond to a predetermined work instruction from the communication terminal. This is set to the operation button that is operated when
A wrist terminal characterized by:
<Claim 4>
In a state where the wrist terminal is worn on the user's arm or wrist,
The first operation button is provided at a position where it is easier to operate when the first operation button is operated with the user's index finger than when the second operation button is operated with the user's index finger. 4. The wrist terminal according to claim 3, wherein:
<Claim 5>
Claim: A partition wall is provided between the first operation button and the third operation button and between the second operation button and the third operation button. The wrist terminal according to 3 or 4.
<Claim 6>
A main body formed in the shape of a flat column, a display section provided on the top surface of the main body, and at least two operation buttons provided on the side surface of the main body, and capable of communication connection with a communication terminal. A configuration method performed on a wrist terminal, the method comprising:
Any one of the at least two operation buttons, which is on the user's finger side when worn on the user's wrist such that the display section is located on the back side of the user's wrist. setting a first operation button located at the communication terminal as an operation button to be operated when transmitting availability information indicating that the communication terminal is available for responding to a predetermined work instruction from the communication terminal; ,
Any one of the at least two operation buttons, which is on the user's finger side when worn on the user's wrist such that the display section is located on the back side of the user's wrist. a second operation button located on the thumb side of the first operation button, transmits to the communication terminal information that the second operation button cannot respond to a predetermined work instruction from the communication terminal. A step of setting the operation button to be operated when sending,
A setting method characterized by including.
<Claim 7>
A main body formed in the shape of a flat column, a display section provided on the top surface of the main body, and at least two operation buttons provided on the side surface of the main body, and capable of communication connection with a communication terminal. A configuration method performed on a wrist terminal, the method comprising:
Any one of the at least two operation buttons, which is on the user's elbow side when worn on the user's wrist such that the display section is located on the instep side around the user's wrist. setting a first operation button located at the communication terminal as an operation button to be operated when transmitting availability information indicating that the communication terminal is available for responding to a predetermined work instruction from the communication terminal; ,
Any one of the at least two operation buttons, which is on the user's elbow side when worn on the user's wrist such that the display section is located on the instep side around the user's wrist. a second operation button located closer to the little finger than the first operation button, transmits to the communication terminal information that the second operation button cannot respond to a predetermined work instruction from the communication terminal; A step of setting the operation button to be operated when sending,
A setting method characterized by including.
<Claim 8>
A main body formed in a flat columnar shape, a display section provided on the top surface of the main body, and at least three operation buttons arranged side by side on the side of the main body, and capable of communication connection with a communication terminal. A setting method executed on a wrist terminal, comprising:
When transmitting to the communication terminal information indicating that a first operation button located at one end of the at least three operation buttons can respond to a predetermined work instruction from the communication terminal; a step of setting the operation button to be operated;
Sending unavailability information to the communication terminal indicating that a second operation button located at the other end of the at least three operation buttons cannot respond to a predetermined work instruction from the communication terminal. a step of setting the operation button to be operated at the time;
A setting method characterized by including.
<Claim 9>
A main body formed in the shape of a flat column, a display section provided on the top surface of the main body, and at least two operation buttons provided on the side surface of the main body, and capable of communication connection with a communication terminal. the wrist terminal computer,
Any one of the at least two operation buttons, which is on the user's finger side when worn on the user's wrist such that the display section is located on the back side of the user's wrist. A first operation button located at is set as an operation button to be operated when transmitting availability information to the communication terminal indicating that the communication terminal is available for responding to a predetermined work instruction from the communication terminal. setting means,
Any one of the at least two operation buttons, which is on the user's finger side when worn on the user's wrist such that the display section is located on the back side of the user's wrist. a second operation button located on the thumb side of the first operation button, transmits to the communication terminal information that the second operation button cannot respond to a predetermined work instruction from the communication terminal. a second setting means for setting an operation button operated when transmitting;
A program characterized by functioning as
<Claim 10>
A main body formed in the shape of a flat column, a display section provided on the top surface of the main body, and at least two operation buttons provided on the side surface of the main body, and capable of communication connection with a communication terminal. the wrist terminal computer,
Any one of the at least two operation buttons, which is on the user's elbow side when worn on the user's wrist such that the display section is located on the instep side around the user's wrist. A first operation button located at is set as an operation button to be operated when transmitting availability information to the communication terminal indicating that the communication terminal is available for responding to a predetermined work instruction from the communication terminal. setting means,
Any one of the at least two operation buttons, which is on the user's elbow side when worn on the user's wrist such that the display section is located on the instep side around the user's wrist. a second operation button located closer to the little finger than the first operation button, transmits to the communication terminal information that the second operation button cannot respond to a predetermined work instruction from the communication terminal; a second setting means for setting an operation button operated when transmitting;
A program characterized by functioning as
<Claim 11>
A main body formed in a flat columnar shape, a display section provided on the upper surface of the main body, and at least three operation buttons arranged side by side on the side of the main body, and capable of communication connection with a communication terminal. list terminal computer,
When transmitting to the communication terminal information indicating that a first operation button located at one end of the at least three operation buttons can respond to a predetermined work instruction from the communication terminal; a first setting means for setting an operation button to be operated;
Sending unsupported information to the communication terminal indicating that a second operation button located at the other end of the at least three operation buttons cannot respond to a predetermined work instruction from the communication terminal. a second setting means for setting the operation button to be operated at the time;
A program characterized by functioning as
<Claim 12>
An information processing system comprising the wrist terminal according to any one of claims 1 to 5 and a communication terminal,
The wrist terminal includes wrist terminal side transmitting means capable of transmitting response information regarding the predetermined work instruction when receiving instruction information regarding the predetermined work instruction from the communication terminal,
When the first operation button is operated, the wrist terminal side transmitting means transmits, as the response information, available information indicating that the predetermined work instruction can be handled, and the second operation is performed. When the button is operated, transmitting unavailability information indicating that the predetermined work instruction cannot be handled as the response information;
When the communication terminal receives the available information from the wrist terminal, the communication terminal displays on a display means that the user wearing the wrist terminal is available, while receiving the unavailable information from the wrist terminal. a first display control means for displaying on the display means that the user wearing the wrist terminal is unavailable when the user wears the wrist terminal;
An information processing system characterized by:
<Claim 13>
The predetermined work instructions include multiple types,
The communication terminal is
a first receiving means that receives a designation operation for designating at least one work instruction from among the plurality of types of work instructions;
communication terminal side transmitting means for transmitting instruction information regarding the at least one work instruction to the wrist terminal when the first receiving means accepts a designation operation for specifying the at least one work instruction;
13. The information processing system according to claim 12, comprising:
<Claim 14>
comprising a plurality of the wrist terminals,
The communication terminal includes a second receiving means that receives a designation operation for designating a wrist terminal to which the instruction information is to be transmitted from among the plurality of wrist terminals,
The communication terminal side transmitting means is characterized in that when the second receiving means accepts a designation operation for specifying a wrist terminal to which the instruction information is to be transmitted, the communication terminal side transmitting means transmits the instruction information to the wrist terminal. The information processing system according to claim 13.
<Claim 15>
The communication terminal is
acquisition means for acquiring position information of the plurality of wrist terminals;
Identification means for identifying a candidate wrist terminal to which the instruction information is to be transmitted, based on the position information of the plurality of wrist terminals acquired by the acquisition means;
a second display control means for causing the display means to identifiably display the wrist terminal specified by the identification means;
The information processing system according to claim 14, characterized by comprising:

100, 100A, 100B, 100C Information processing system 10 Communication terminal 11 CPU (first display control means, first reception means, second reception means)
15 Display section (display means)
16 Communication department (communication terminal side transmission means)
20, 120, 220, 320 Wrist terminal 20A Main unit 21 CPU (first setting means, second setting means)
24A First operation button 24B Third operation button 24C Second operation button 26 Communication unit (wrist terminal side transmission means)

Claims (11)

An information processing system comprising a plurality of wrist terminals capable of communication connection with a communication terminal, and a communication terminal,
The wrist terminal is
A main body formed in a flat columnar shape,
a display section provided on the upper surface of the main body section;
at least two operation buttons provided on a side surface of the main body;
Wrist terminal side transmitting means capable of transmitting response information regarding a predetermined work instruction when instruction information regarding the predetermined work instruction is received from the communication terminal;
Equipped with
Any one of the at least two operation buttons, which is on the user's finger side when worn on the user's wrist such that the display section is located on the back side of the user's wrist. a first operation button located at is set as an operation button to be operated when transmitting availability information to the communication terminal indicating that the communication terminal is available for a predetermined work instruction from the communication terminal;
Any one of the at least two operation buttons, which is on the user's finger side when worn on the user's wrist such that the display section is located on the back side of the user's wrist. and a second operation button located closer to the thumb than the first operation button transmits non-responsive information to the communication terminal indicating that the second operation button is incapable of responding to a predetermined work instruction from the communication terminal. It is set as the operation button operated when sending ,
When the first operation button is operated, the wrist terminal side transmitting means transmits, as the response information, response availability information indicating that the predetermined work instruction can be handled, and the second operation is performed. When the button is operated, transmitting unavailability information indicating that the predetermined work instruction cannot be handled as the response information;
The communication terminal is
When the available information is received from the wrist terminal, the display means displays that the user wearing the wrist terminal is available, but when the unavailable information is received from the wrist terminal, the list is displayed. a first display control means for causing the display means to display that the user wearing the terminal is unavailable;
acquisition means for acquiring position information of the plurality of wrist terminals;
identification means for identifying a candidate wrist terminal to which instruction information specifying the work instruction is to be transmitted, based on the position information of the plurality of wrist terminals acquired by the acquisition means;
a second display control means for causing a display means to identifiably display the wrist terminal specified by the identification means;
An information processing system characterized by: An information processing system comprising a plurality of wrist terminals capable of communication connection with a communication terminal, and a communication terminal,
The wrist terminal is
A main body formed in a flat columnar shape,
a display section provided on the upper surface of the main body section;
at least two operation buttons provided on a side surface of the main body;
Wrist terminal side transmitting means capable of transmitting response information regarding a predetermined work instruction when instruction information regarding the predetermined work instruction is received from the communication terminal;
Equipped with
Any one of the at least two operation buttons, which is on the user's elbow side when worn on the user's wrist such that the display section is located on the instep side around the user's wrist. a first operation button located at is set as an operation button to be operated when transmitting availability information to the communication terminal indicating that the communication terminal is available for a predetermined work instruction from the communication terminal;
Any one of the at least two operation buttons, which is on the user's elbow side when worn on the user's wrist such that the display section is located on the instep side around the user's wrist. and a second operation button located closer to the little finger than the first operation button transmits to the communication terminal incompatibility information indicating that the second operation button is incapable of responding to a predetermined work instruction from the communication terminal. It is set as the operation button operated when sending ,
When the first operation button is operated, the wrist terminal side transmitting means transmits, as the response information, response availability information indicating that the predetermined work instruction can be handled, and the second operation is performed. When the button is operated, transmitting unavailability information indicating that the predetermined work instruction cannot be handled as the response information;
The communication terminal is
When the available information is received from the wrist terminal, the display means displays that the user wearing the wrist terminal is available, but when the unavailable information is received from the wrist terminal, the list is displayed. a first display control means for causing the display means to display that the user wearing the terminal is unavailable;
acquisition means for acquiring position information of the plurality of wrist terminals;
identification means for identifying a candidate wrist terminal to which instruction information specifying the work instruction is to be transmitted, based on the position information of the plurality of wrist terminals acquired by the acquisition means;
a second display control means for causing a display means to identifiably display the wrist terminal specified by the identification means;
An information processing system characterized by: An information processing system comprising a plurality of wrist terminals capable of communication connection with a communication terminal, and a communication terminal,
The wrist terminal is
A main body formed in a flat columnar shape,
a display section provided on the upper surface of the main body section;
at least three operation buttons arranged side by side on the side of the main body;
Wrist terminal side transmitting means capable of transmitting response information regarding a predetermined work instruction when instruction information regarding the predetermined work instruction is received from the communication terminal;
Equipped with
When a first operation button located at one end of the at least three operation buttons transmits response availability information to the communication terminal indicating that it is capable of responding to a predetermined work instruction from the communication terminal; is set to the operation button operated by
A second operation button located at the other end of the at least three operation buttons transmits to the communication terminal information indicating that the second operation button cannot respond to a predetermined work instruction from the communication terminal. It is set to the operation button that is operated when
When the first operation button is operated, the wrist terminal side transmitting means transmits, as the response information, response availability information indicating that the predetermined work instruction can be handled, and the second operation is performed. When the button is operated, transmitting unavailability information indicating that the predetermined work instruction cannot be handled as the response information;
The communication terminal is
When the available information is received from the wrist terminal, the display means displays that the user wearing the wrist terminal is available, but when the unavailable information is received from the wrist terminal, the list is displayed. a first display control means for causing the display means to display that the user wearing the terminal is unavailable;
acquisition means for acquiring position information of the plurality of wrist terminals;
identification means for identifying a candidate wrist terminal to which instruction information specifying the work instruction is to be transmitted, based on the position information of the plurality of wrist terminals acquired by the acquisition means;
a second display control means for causing a display means to identifiably display the wrist terminal specified by the identification means;
An information processing system characterized by: In a state where the wrist terminal is worn on the user's arm or wrist,
The first operation button is provided at an upper right position of the main body when looking straight at the display surface of the display ,
The second operation button is provided at a lower right position of the main body when looking straight at the display surface of the display.
The information processing system according to claim 3, characterized in that : In a state where the wrist terminal is worn on the user's arm or wrist,
The first operation button is provided at an upper left position of the main body when looking straight at the display surface of the display,
The second operation button is provided at a lower left position of the main body when looking straight at the display surface of the display.
The information processing system according to claim 3, characterized in that: Claim: A partition wall is provided between the first operation button and the third operation button and between the second operation button and the third operation button. The information processing system according to any one of 3 to 5 . The predetermined work instructions include multiple types,
The communication terminal is
a first receiving means that receives a designation operation for designating at least one work instruction from among the plurality of types of work instructions;
communication terminal side transmitting means for transmitting instruction information regarding the at least one work instruction to the wrist terminal when the first receiving means accepts a designation operation for specifying the at least one work instruction;
The information processing system according to any one of claims 1 to 6, characterized by comprising: comprising a plurality of the wrist terminals,
The communication terminal includes a second reception means that receives a designation operation for designating a wrist terminal to which the instruction information is to be transmitted from among the plurality of wrist terminals,
The communication terminal side transmitting means is characterized in that when the second receiving means accepts a designation operation for specifying a wrist terminal to which the instruction information is to be transmitted, the communication terminal side transmitting means transmits the instruction information to the wrist terminal. The information processing system according to claim 7 . An information processing method executed by an information processing system including a plurality of wrist terminals that can be communicatively connected to a communication terminal, and a communication terminal, the method comprising:
The wrist terminal is
A main body formed in a flat columnar shape,
a display section provided on the upper surface of the main body section;
at least two operation buttons provided on a side surface of the main body;
Equipped with
Any one of the at least two operation buttons, which is on the user's finger side when worn on the user's wrist such that the display section is located on the back side of the user's wrist. a first operation button located at is set as an operation button to be operated when transmitting availability information to the communication terminal indicating that the communication terminal is available for a predetermined work instruction from the communication terminal;
Any one of the at least two operation buttons, which is on the user's finger side when worn on the user's wrist such that the display section is located on the back side of the user's wrist. and a second operation button located closer to the thumb than the first operation button transmits non-responsive information to the communication terminal indicating that the second operation button is incapable of responding to a predetermined work instruction from the communication terminal. It is set as the operation button operated when sending,
The information processing method executed by the wrist terminal is as follows:
a list terminal side sending step capable of transmitting response information regarding the predetermined work instruction when instruction information regarding the predetermined work instruction is received from the communication terminal;
In the wrist terminal side sending step, when the first operation button is operated, response information indicating that the predetermined work instruction can be handled is transmitted as the response information, and the second operation is performed. When the button is operated, transmitting unavailability information indicating that the predetermined work instruction cannot be handled as the response information;
The information processing method executed by the communication terminal includes:
When the available information is received from the wrist terminal, the display means displays that the user wearing the wrist terminal is available, but when the unavailable information is received from the wrist terminal, the list is displayed. a first display control step of displaying on the display means that the user wearing the terminal is unavailable;
an acquisition step of acquiring position information of the plurality of wrist terminals;
a specifying step of identifying a candidate wrist terminal to which instruction information specifying the work instruction is to be transmitted, based on the position information of the plurality of wrist terminals acquired in the acquisition step;
a second display control step of displaying the wrist terminal identified in the identifying step on a display means in an identifiable manner;
An information processing method characterized by: An information processing method executed by an information processing system including a plurality of wrist terminals that can be communicatively connected to a communication terminal, and a communication terminal, the method comprising:
The wrist terminal is
A main body formed in a flat columnar shape,
a display section provided on the upper surface of the main body section;
at least two operation buttons provided on a side surface of the main body;
Equipped with
Any one of the at least two operation buttons, which is on the user's elbow side when worn on the user's wrist such that the display section is located on the instep side around the user's wrist. a first operation button located at is set as an operation button to be operated when transmitting availability information to the communication terminal indicating that the communication terminal is available for a predetermined work instruction from the communication terminal;
Any one of the at least two operation buttons, which is on the user's elbow side when worn on the user's wrist such that the display section is located on the instep side around the user's wrist. and a second operation button located closer to the little finger than the first operation button transmits to the communication terminal incompatibility information indicating that the second operation button is incapable of responding to a predetermined work instruction from the communication terminal. It is set as the operation button operated when sending,
The information processing method executed by the wrist terminal is as follows:
a list terminal side sending step capable of transmitting response information regarding the predetermined work instruction when instruction information regarding the predetermined work instruction is received from the communication terminal;
In the wrist terminal side sending step, when the first operation button is operated, response information indicating that the predetermined work instruction can be handled is transmitted as the response information, and the second operation is performed. When the button is operated, transmitting unavailability information indicating that the predetermined work instruction cannot be handled as the response information;
The information processing method executed by the communication terminal includes:
When the available information is received from the wrist terminal, the display means displays that the user wearing the wrist terminal is available, but when the unavailable information is received from the wrist terminal, the list is displayed. a first display control step of displaying on the display means that the user wearing the terminal is unavailable;
an acquisition step of acquiring position information of the plurality of wrist terminals;
a specifying step of identifying a candidate wrist terminal to which instruction information specifying the work instruction is to be transmitted, based on the position information of the plurality of wrist terminals acquired in the acquisition step;
a second display control step of displaying the wrist terminal identified in the identifying step on a display means in an identifiable manner;
An information processing method characterized by: An information processing method executed by an information processing system including a plurality of wrist terminals that can be communicatively connected to a communication terminal, and a communication terminal, the method comprising:
The wrist terminal is
A main body formed in a flat columnar shape,
a display section provided on the upper surface of the main body section;
at least three operation buttons arranged side by side on the side of the main body;
Equipped with
When a first operation button located at one end of the at least three operation buttons transmits response availability information to the communication terminal indicating that it is capable of responding to a predetermined work instruction from the communication terminal; is set to the operation button operated by
A second operation button located at the other end of the at least three operation buttons transmits to the communication terminal information indicating that the second operation button cannot respond to a predetermined work instruction from the communication terminal. It is set to the operation button that is operated when
The information processing method executed by the wrist terminal is as follows:
a list terminal side sending step capable of transmitting response information regarding the predetermined work instruction when instruction information regarding the predetermined work instruction is received from the communication terminal;
In the wrist terminal side sending step, when the first operation button is operated, response information indicating that the predetermined work instruction can be handled is transmitted as the response information, and the second operation is performed. When the button is operated, transmitting unavailability information indicating that the predetermined work instruction cannot be handled as the response information;
The information processing method executed by the communication terminal includes:
When the available information is received from the wrist terminal, the display means displays that the user wearing the wrist terminal is available, but when the unavailable information is received from the wrist terminal, the list is displayed. a first display control step of displaying on the display means that the user wearing the terminal is unavailable;
an acquisition step of acquiring position information of the plurality of wrist terminals;
a specifying step of identifying a candidate wrist terminal to which instruction information specifying the work instruction is to be transmitted, based on the position information of the plurality of wrist terminals acquired in the acquisition step;
a second display control step of displaying the wrist terminal identified in the identifying step on a display means in an identifiable manner;
An information processing method characterized by:

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