JP7815180B2 - Reception management system, reception device and its program - Google Patents

Description

Embodiments of the present invention relate to a reception management system, a reception device of the system, and a program for causing a computer to function as the reception device.

There are data processing devices that have an entry reception function that accepts the input of data required when a user enters a facility, and an exit reception function that accepts the input of data required when a user leaves the facility. This type of data processing device is installed at the reception desk of leisure facilities such as karaoke booths, darts bars, and manga cafes, or sports facilities such as sports gyms, golf courses, and bowling alleys. For this reason, this type of data processing device is generally referred to as a reception device.

There are two types of reception devices: manned reception devices operated by facility employees, and self-service reception devices operated by facility users. When manned reception devices are used, employees are the operators, so there are fewer data input errors and operation delays rarely occur. This has the advantage of allowing users to be handled efficiently. However, since an employee must be present at the reception desk at all times, securing employees can be an issue. On the other hand, when self-service reception devices are used, reception employees are not required. However, because users are the operators, data input errors are more likely to occur and operation is often slow. This has the disadvantage of making it difficult to handle users efficiently.

From this perspective, there is a desire to install more manned reception devices at the reception desk on days or times when there are many customers to handle customers efficiently, and conversely, to install more self-service reception devices at the reception desk on days or times when there are fewer customers to reduce the burden on employees. To meet this desire, currently, there is no choice but to prepare the necessary number of manned and self-service reception devices at the reception desk, and determine the number of reception devices that can be used depending on the day of the week or time of day, etc. This results in high equipment costs. There are also issues such as the waste of unused reception devices and the need to secure a large space to install the reception devices.

Japanese Patent Application Laid-Open No. 2019-219819

The problem that embodiments of the present invention aim to solve is to provide a reception device and reception management system that can easily realize a reception system that can arbitrarily switch between manned reception devices and self-service reception devices within a limited number of devices.

In one embodiment, the reception device includes a mode acquisition means, a storage means, an attended control means, and a self-control means. The mode acquisition means acquires from the server information on either an attended mode in which an employee inputs the first data and second data related to the entry reception function, which accepts input of first data required when a user enters a facility, and an exit reception function, which accepts input of second data required when a user leaves the facility, or a self-control mode in which the user inputs the first data and second data. The storage means stores the information on the operation mode acquired by the mode acquisition means. If the information stored in the storage means is attended mode information, the attended control means displays the display device screen as the attended mode screen and accepts input of the first data or the second data. If the information stored in the storage means is self-control mode information, the self-control means displays the display device screen as the self-control mode and accepts input of the first data or the second data.

FIG. 1 is a schematic diagram showing the general configuration of a reception management system according to an embodiment. FIG. 2 is a schematic diagram showing an embodiment of a reception system. FIG. 3 is a block diagram showing the main circuit configuration of the reception terminal. FIG. 4 is a schematic diagram showing the main application software installed in the reception terminal. FIG. 5 is a schematic diagram showing the main memory areas formed in the main memory of the reception terminal. FIG. 6 is a block diagram showing the main circuit configuration of the reception server. FIG. 7 is a schematic diagram showing the main data structure of the receiving terminal table. FIG. 8 is a schematic diagram showing an example of data items stored in a box-specific file. FIG. 9 is a schematic diagram showing the main data structure of the store master table. FIG. 10 shows an example of a display of the reception terminal setting screen. FIG. 11 shows an example of a display on the master editing screen. FIG. 12 is a flowchart showing the main steps of the information processing executed by the processor of the reception terminal. FIG. 13 is a flowchart showing the main steps of the information processing executed by the processor of the reception terminal. FIG. 14 is a flowchart showing the main steps of the information processing executed by the processor of the reception terminal. FIG. 15 is a flowchart showing the main steps of the information processing executed by the processor of the reception terminal. FIG. 16 is a flowchart showing the main steps of the information processing executed by the processor of the reception terminal. FIG. 17 is a flowchart showing the main steps of the information processing executed by the processor of the receiving server. FIG. 18 shows an example of the sign-on screen. FIG. 19 shows an example of the top screen display in the manned mode. FIG. 20 shows an example of the entry/exit processing screen in the manned mode. FIG. 21 shows an example of a display on the operation menu screen. FIG. 22 shows an example of a display on the top screen in the entry/exit self-service mode. FIG. 23 shows an example of a display on the top screen in the self-entry mode. FIG. 24 shows an example of a display on the top screen in the exit self-service mode. FIG. 25 shows an example of the number of users input screen. FIG. 26 shows an example of a display on the slip reading screen. FIG. 27 is a sequence diagram showing an example of the operation procedure relating to the attended mode and transition of screens displayed on the reception terminal. FIG. 28 is a sequence diagram showing an example of the operation procedure relating to the self mode and transition of screens displayed on the reception terminal. FIG. 29 is a sequence diagram showing the procedure for a transaction in the reception system. FIG. 30 is a schematic diagram showing the main data structure of the store master table in the second embodiment. FIG. 31 is a flowchart showing the main steps of information processing executed by the processor of the receiving server in the second embodiment. FIG. 32 is a flowchart showing the main steps of information processing executed by the processor of the receiving server in the third embodiment.

Below, we will use drawings to explain an embodiment of a reception device and reception management system that can easily realize a reception system that can arbitrarily switch between the number of manned reception devices and the number of self-service reception devices within a limited number of devices.
In this embodiment, a karaoke booth establishment is used as an example of a store to which the reception device is applied. A karaoke booth establishment is a store equipped with one or more facilities for enjoying karaoke, known as karaoke booths. Each karaoke booth is assigned a unique booth number. The booth number is a series of numbers assigned to identify each karaoke booth. The booth number can also be referred to as a room number. Generally, in karaoke booth establishments, before a customer enters a karaoke booth, the customer inputs data required for entry, such as the booth number, number of users, start time, and planned usage time, into the reception device at the reception desk. When the customer leaves the karaoke booth, the customer also inputs data required for exit, such as the booth number and end time, into the reception device. This allows the reception device to calculate a karaoke booth usage fee, known as a facility usage fee, for each customer based on the usage time, number of users, etc. Furthermore, if a customer consumes food and drink in the karaoke booth, the cost of the food and drink is added to the facility usage fee. The facility usage fee is displayed on the display device of the reception device, and the customer pays the facility usage fee. The payment data is also input into the reception device. This embodiment exemplifies a reception device suitable for installation at the reception desk of such a karaoke box store, and also exemplifies a reception management system including reception devices of multiple karaoke box stores in a chain, for example, and a reception management server that manages the reception devices of each store.

[Description of reception management system]
1 is a schematic diagram showing the overall configuration of a reception management system 1000 according to this embodiment. The reception management system 1000 includes a reception system 100 constructed in each of, for example, a chain of karaoke booth establishments, a reception management server 200 controlled by a headquarters that oversees each of the karaoke booth establishments, and a communication network 300. The communication network 300 is a wide area network that controls data communication between the reception server 1 (see FIG. 2) of each reception system 100 and the reception management server 200. For example, the communication network 300 could be the Internet, an intranet, a mobile communication network, etc.

The reception management server 200 is a computer system for providing various services related to the management of the reception terminals 2 (see Figure 2) of each reception system 100. The reception management server 200 provides services in a cloud computing environment. The reception management server 200 may also provide services in an on-premises environment. The reception management server 200 may not be composed of a single server, but may be composed of multiple servers.

The reception management server 200 includes a store-specific master table 400. Details of the store-specific master table 400 will be explained later, but the store-specific master table 400 is used to store information about the operating mode set on the reception terminal 2 of each reception system 100. The operating mode information stored in the store-specific master table 400 is updated as needed, for example, by a maintenance PC (personal computer) located at headquarters.

[Description of the reception system]
2 is a schematic diagram showing an embodiment of a reception system 100 constructed in one karaoke booth. The reception system 100 includes a reception server 1, a plurality of reception terminals 2, a plurality of ordering terminals 3, and a kitchen terminal 4. The reception system 100 connects the reception server 1 with each of the reception terminals 2, each of the ordering terminals 3, and the kitchen terminal 4 via a communication network 5. The communication network 5 is typically a LAN (Local Area Network). The LAN may be a wired LAN or a wireless LAN.

The reception server 1 is a computer system for providing various services related to reception work. The reception server 1 provides services in an on-premises environment. The reception server 1 may also provide services in a cloud computing environment. The reception server 1 manages databases such as a box database 6, an employee database 7, a member database 8, and a product database 9 in order to provide various services related to reception work. The reception server 1 may not be composed of a single server, but may be composed of multiple servers.

The box database 6 is a database that stores data related to the karaoke boxes provided by karaoke box establishments. For example, the box database 6 stores data such as the number of people allowed, basic fees, and extension fees for each box number, which is identification information assigned to each karaoke box.

Employee database 7 is a database that stores data related to employees working at karaoke booth establishments. For example, employee database 7 stores data such as names and passwords for each employee code, which is identification information assigned to each employee. Passwords are confidential information used for identity authentication.

Member database 8 is a database that stores data about users who have registered as members of a karaoke booth establishment, or so-called members. For example, member database 8 stores data such as name, age, membership registration date, membership validity period, and service points for each member, which is identification information assigned to each member. Users who become members are issued a membership card with their membership code recorded on it. Alternatively, dedicated application software installed on the user's smartphone or other device displays the membership code in the form of a machine-readable code such as a barcode or two-dimensional code on the smartphone's display device. Furthermore, when a member makes a reservation in advance to use a karaoke booth, member database 8 also stores that reservation information for each member.

Product database 9 is a database that stores data about products offered to karaoke booth users. For example, product database 9 stores data about products, such as product names and prices, organized by product code, which is identification information assigned to each product. Products include food, beverages, cooking supplies, cigarettes, etc. Rental items such as lighting equipment, musical instruments, and audio equipment, which are subject to a fee, are also classified as products. Furthermore, karaoke booth establishments offer course menus, such as two hours of use with all-you-can-drink alcoholic beverages, or two hours of use with all-you-can-drink from the drink bar. Such karaoke course menus are also included in the products stored in product database 9.

The reception terminal 2 is a data processing device installed at the reception desk of a karaoke booth. The reception desk is the place where patrons stop by before entering or after leaving a karaoke booth. The reception desk is also called the front desk. The reception desk is usually located near the entrance or exit of a karaoke booth, and has a counter table for serving customers. In this embodiment, multiple reception terminals 2 are installed in one direction on this counter table.

There are no particular limitations on how the reception terminal 2 is installed. As will be described in detail later, the reception terminal 2 may be operated by either an employee or a user. Therefore, the reception terminal 2 may be installed in a manner that allows both employees and users to operate it. For example, even when installed on a counter table as in this embodiment, the reception terminal 2 may be installed on a rotating platform that rotates horizontally, and the rotating platform may be rotated as appropriate so that the operating surface of the reception terminal 2 faces one side or the other of the counter table.

The reception terminal 2 has an entry reception function that accepts input of first data required when a user enters the facility, and an exit reception function that accepts input of second data required when a user leaves the facility. The first data includes, for example, the booth number of the karaoke booth the user will be using, the number of users, the start time of use, the planned duration of use, a course menu, an option menu, etc. The course menu is the menu of karaoke courses mentioned above. The option menu is a menu that users who do not select a course can select when entering the store, and includes, for example, a drink bar or a one-drink option. The first data includes, for example, the number of people using the drink bar, the number of people using the one-drink option, and the type of drink. In other words, the first data may also include order data from the product menu.

The second data may be, for example, the booth number of the karaoke booth used by the user, the time the user finished using the booth, etc. It goes without saying that the items of the first data and second data are not limited to those described above. In essence, the first data is data that must be entered when entering. The second data is data that must be entered when leaving. Such a reception terminal 2 can be referred to as a reception device. Furthermore, the reception terminal 2 may also be configured as a reception device by having all or part of the functions of the reception server 1. Details of the reception terminal 2 will be explained later.

The order terminal 3 is installed in each karaoke booth and is a data processing device used by customers when ordering products. For example, a tablet PC is used as the order terminal 3. Customers select the products they wish to order from a product menu list displayed on the tablet PC's touch panel and enter the quantity. In doing so, the customer's order data is sent to the reception server 1 via the communication network 5. The order terminal 3 may also be a handheld terminal carried by an employee and equipped with the function of inputting product orders received from customers. Customers can also install store-specific application software on their own mobile devices, such as smartphones, and use the smartphone as an order terminal by entering the application software ID, such as a membership code, into the reception terminal 2 upon entering the store.

The kitchen terminal 4 is a display device installed in the kitchen where food and beverage menu items are prepared. For example, a tablet PC is used as the kitchen terminal 4. The reception server 1 operates to display data related to the food and beverage menu items ordered by the user on the tablet PC's display device. The kitchen chef prepares the food and beverage menu items according to the information displayed on the kitchen terminal 4. The cooked food and beverage menu items are provided to the user in the karaoke booth. Incidentally, the kitchen terminal 4 may also be a printing device that prints data related to the food and beverage menu items ordered by the user on recording paper.

[Configuration of reception terminal]
3 is a block diagram showing the main circuit configuration of the reception terminal 2. The reception terminal 2 mainly comprises a tablet PC 20. Devices such as a printer 21, a card reader 22, a change dispenser 23, and a cashless payment terminal 24 are connected to the tablet PC 20 to form the reception terminal 2. However, the devices connected to the tablet PC 20 are not limited to these. For example, the reception terminal 2 may also be formed by connecting a scanner that optically reads machine-readable codes such as barcodes and two-dimensional codes, or a drawer for storing cash, gift certificates, etc. to the tablet PC 20.

The tablet PC 20 includes a processor 201, a main memory 202, an auxiliary storage device 203, a clock 204, a communication unit 205, an imaging unit 206, a touch panel 207, multiple device interfaces 208, 209, 210, and 211, and a system transmission path 212. The system transmission path 212 includes an address bus, a data bus, control signal lines, and the like. The system transmission path 212 connects the processor 201 to the other components and transmits data signals exchanged between them.

The tablet PC 20 constitutes a computer by connecting a processor 201, a main memory 202, an auxiliary storage device 203, a clock 204, a communication unit 205, an imaging unit 206, a touch panel 207, and multiple device interfaces 208, 209, 210, and 211 via a system transmission path 212.

The processor 201 corresponds to the central part of the computer. The processor 201 controls each part to realize the various functions of the reception terminal 2 in accordance with an operating system or application program. The processor 201 is, for example, a CPU (Central Processing Unit). It is preferable that the processor 201 is a multi-core processor that includes multiple processor cores and is capable of executing multiple processes in parallel.

Main memory 202 corresponds to the main storage portion of the computer. Main memory 202 includes a non-volatile memory area and a volatile memory area. Main memory 202 stores an operating system or application programs in the non-volatile memory area. Main memory 202 may also store data required for processor 201 to execute processes to control each component in either a non-volatile or volatile memory area. Main memory 202 uses the volatile memory area as a work area where data can be rewritten by processor 201 as appropriate. An example of a non-volatile memory area is ROM (Read Only Memory). An example of a volatile memory area is RAM (Random Access Memory).

The auxiliary storage device 203 corresponds to the auxiliary storage portion of the computer. For example, the auxiliary storage device 203 can be an EEPROM (Electric Erasable Programmable Read-Only Memory), a HDD (Hard Disk Drive), or an SSD (Solid State Drive). The auxiliary storage device 203 stores data used by the processor 201 when performing various processes, data created by the processes performed by the processor 201, etc. The auxiliary storage device 203 may also store the application programs described above.

The clock 204 keeps track of the date and time. The processor 201 processes the date and time kept by the clock 204 as the current date and time.

The communication unit 205 is an interface for communicating data with the receiving server 1 via the communication network 5. The communication unit 205 transmits data to the receiving server 1 in response to instructions from the processor 201. The communication unit 205 also outputs data received from the receiving server 1 via the communication network 5 to the processor 201 via the system transmission path 212. The communication unit 205 is a wireless communication unit that communicates data in accordance with wireless communication regulations. The communication unit 205 may also be a wired communication unit that communicates data via a wired communication cable.

The imaging unit 206 is equipped with a camera and captures images captured through the camera lens. The imaging unit 206 outputs the captured image data to the processor 201 via the system transmission path 212. The processor 201 has the function of analyzing the image captured by the imaging unit 206, reading machine-readable codes such as barcodes and two-dimensional codes, and acquiring the information indicated by the codes. For example, the imaging unit 206 has the function of reading slip codes, which will be described later, and membership codes that identify members.

The touch panel 207 functions as an input device and a display device for the reception terminal 2. Under the control of the processor 201, the touch panel 207 displays various screens related to the entrance reception function and the exit reception function. The touch panel 207 detects touch operations on the screen by the operator and outputs a signal indicating the touch position to the processor 201.

The device interface 208 connects to the printer 21. The device interface 208 outputs print data to the printer 21. The printer 21 prints print data for a reception slip created based on the first data input in the entrance reception function. The printer 21 prints print data for a receipt created based on the second data input in the exit reception function. The reception slip is a sheet of paper on which is printed information such as the box number of the karaoke box used by the user, the number of people using the box, and the start time of use. The box number is also printed on the reception slip in the form of a machine-readable code such as a barcode. The receipt is a sheet of paper on which is printed transaction data such as the karaoke box usage fee, the items and prices of the ordered products, and the total facility usage fee.

The device interface 209 connects the card reader 22. The device interface 209 imports card data read by the card reader 22 and outputs it to the processor 201. The card reader 22 acquires card data from a magnetic card or an IC card containing a contact or contactless IC chip. For example, the card reader 22 reads data recorded on a card medium such as a membership card or credit card. The processor 201 processes the card data input via the device interface 209. Specifically, when membership card data is read by the card reader 22, the processor 201 performs processing related to the member identified by the membership code recorded on the membership card. For example, the processor 201 awards service points to the member. Note that if the membership card is implemented by application software on a mobile terminal carried by the user, the above-mentioned imaging unit 206 may read the membership code displayed on the mobile terminal to acquire member information. When credit card data is read by the card reader 22, the processor 201 authenticates the credit card. Once the credit card is authenticated, the processor 201 processes the payment for facility usage fees via credit card.

The device interface 210 connects to the change machine 23. The device interface 210 takes in the denomination and number of banknotes or coins inserted into the change machine 23 and outputs this to the processor 201. The processor 201 calculates the amount inserted based on the data taken in via the device interface 210. The processor 201 then calculates the amount of change from the amount inserted and the facility usage fee, and processes the payment of the facility usage fee in cash. At this time, the processor 201 outputs change data to the change machine 23 via the device interface 210. The change machine 23 dispenses the required number of banknotes or coins according to the change data.

The device interface 211 connects to the cashless payment terminal 24. The cashless payment terminal 24 is compatible with cashless payments such as electronic money and code payments. The device interface 211 imports data related to cashless payments input to the cashless payment terminal 24 and outputs it to the processor 201. The processor 201 processes cashless payment of facility usage fees based on the data imported via the device interface 211.

The reception terminal 2 configured as described above can selectively switch between attended mode and self-service mode as its operating mode. The attended mode is a mode in which an employee inputs the first data and second data related to the entry reception function, which accepts the input of first data required when a user enters the facility, i.e., the karaoke booth, and the exit reception function, which accepts the input of second data required when a user leaves the karaoke booth. In other words, the attended mode is an operating mode in which an employee operates the reception terminal 2. The self-service mode is a mode in which the user inputs the first data related to the entry reception function and the second data related to the exit reception function. In other words, the self-service mode is an operating mode in which the user operates the reception terminal 2. The self-service mode options include an entry self-service mode that accepts only the input of first data related to the entry reception function, an exit self-service mode that accepts only the input of second data related to the exit reception function, and an entry/exit self-service mode that accepts the input of both the first data related to the entry reception function and the second data related to the exit reception function.

To achieve this configuration, the reception terminal 2 has four types of application software installed in the auxiliary storage device 203, as shown in Figure 4. The four types of application software are first application software 41 called "attended mode APL," second application software 42 called "entrance/exit self-service mode APL," third application software 43 called "entrance self-service mode APL," and fourth application software 44 called "exit self-service mode APL."

The first application software 41 is application software for controlling operation in the attended mode. The second application software 42 is application software for controlling operation in the entry/exit self-service mode. The third application software 43 is application software for controlling operation in the entry/exit self-service mode. The fourth application software 44 is application software for controlling operation in the exit/exit self-service mode. Details of the control by each application software 41 to 44 will be made clear in the operation explanation below.

The method for installing each piece of application software 41-44 into the auxiliary storage device 203 is not particularly limited. Each piece of application software 41-44 can be recorded on a removable recording medium, or distributed via communication over the communication network 5, and then installed into the auxiliary storage device 63. The recording medium can be in any form, such as a CD-ROM or memory card, as long as it can store a program and is readable by the device. Furthermore, each piece of application software 41-44 may be installed into the main memory 202.

As shown in FIG. 5, the reception terminal 2 uses part of the volatile memory area in the main memory 202 as an area for a manager memory 51 and an area for a mode memory 52 .
The manager memory 51 is an area for storing a manager code. The manager code is the employee code of an employee who is permitted to operate the reception terminal 2. An employee who operates the reception terminal 2 signs on before starting operation. Signing on is a function that authenticates the operator of the reception terminal 2 and makes it available for use. When sign-on is approved, the employee code of that employee is stored in the manager memory 51.

The mode memory 52 is an area for storing information that identifies the operation mode of the reception terminal 2. As mentioned above, the reception terminal 2 has four operation modes: attended mode, entry/exit self-service mode, entry self-service mode, and exit self-service mode. For example, if the operation mode is attended mode, the mode memory 52 stores "100" as information that identifies the operation mode. Similarly, if the operation mode is entry/exit self-service mode, the mode memory 52 stores "200" as information that identifies the operation mode; if the operation mode is entry self-service mode, the mode memory 52 stores "300" as information that identifies the operation mode; and if the operation mode is exit self-service mode, the mode memory 52 stores "400" as information that identifies the operation mode.

As shown in FIG. 3, the reception terminal 2 implements a main program so that the processor 201 realizes the functions of a mode acquisition means 31, a storage means 32, a notification means 33, an attended control means 34, and a self-control means 35. Like the application software 41-44, the main program is also a type of application software installed in the auxiliary storage device 203 or the main memory 202.

The mode acquisition means 31 has a function for acquiring information on the operation mode of the reception terminal 2, either attended mode or self-service mode, from the server. The mode acquisition means 31 acquires operation mode information from the connected reception server 1 via the communication unit 205. Specifically, information on the operation mode set in the reception terminal 2 is stored in the store-specific master table 400 of the reception management server 200. The reception management server 200 and reception server 1 are connected via the communication network 300. In other words, the mode acquisition means 31 acquires operation mode information from the reception management server 200 via the reception server 1. Note that the self-service mode information acquired by the mode acquisition means 31 includes information on entry/exit self-service mode, entry self-service mode, and exit self-service mode. The self-service mode information acquired by the mode acquisition means 31 may be only information on entry/exit self-service mode. Alternatively, it may be only two types of information: information on entry self-service mode and information on exit self-service mode.

The storage means 32 has a function of storing operation mode information acquired by the mode acquisition means 31. The storage means 32 stores the operation mode information acquired by the mode acquisition means 31 in the mode memory 52. For example, when the storage means 32 acquires information about the attended mode by the mode acquisition means 31, it stores "100" as the operation mode information. Similarly, when the storage means 32 acquires information about the entry/exit self-service mode by the mode acquisition means 31, it stores "200" as the operation mode information in the mode memory 52; when the storage means 32 acquires information about the entry/exit self-service mode, it stores "300" as the operation mode information in the mode memory 52; and when the storage means 32 acquires information about the exit/exit self-service mode, it stores "400" as the operation mode information in the mode memory 52.

The notification means 33 has a function of notifying the reception server 1 that the operation mode acquired by the mode acquisition means 31 has been set in the reception terminal 2. The notification means 33 notifies the reception server 1 by transmitting the operation mode information acquired by the mode acquisition means 31 to the reception server 1 via the communication unit 205. For example, if the mode acquisition means 31 acquires information about the attended mode and stores it in the mode memory 52, the notification means 33 notifies the reception server 1 by transmitting "100" as information identifying the operation mode. Similarly, if the mode acquisition means 31 acquires information about the entry/exit self-service mode and stores it in the mode memory 52, the notification means 33 transmits "200" as information identifying the operation mode to the reception server 1. If the mode acquisition means 31 acquires information about the entry/exit self-service mode and stores it in the mode memory 52, the notification means 33 transmits "300" as information identifying the operation mode to the reception server 1. If the mode acquisition means 31 acquires information about the entry/exit self-service mode and stores it in the mode memory 52, the notification means 33 transmits "400" as information identifying the operation mode to the reception server 1.

The attended control means 34 has a function of changing the display device screen to the attended mode screen and accepting input of first data or second data when the information stored in the storage means 32 is attended mode information. In other words, when the mode specification information stored in the mode memory 52 is "100", i.e., attended mode information, the attended control means 34 changes the screen of the touch panel 207 to the attended mode screen and accepts input of first data required when a user enters the karaoke booth or input of second data required when a user leaves the karaoke booth. The attended mode screen will be made clear in the operation explanation below.

The self-control means 35 has a function of accepting input of first data or second data on the display device screen as a self-mode screen when the information stored in the memory means 32 is self-mode information. That is, when the mode-specific information stored in the mode memory 52 is "200," i.e., entry/exit self-mode information, the self-control means 35 accepts input of first data required when a user enters a karaoke booth or input of second data required when a user exits a karaoke booth by switching the screen of the touch panel 207 to a self-mode screen. Similarly, when the mode-specific information stored in the mode memory 52 is "300," i.e., entry/exit self-mode information, the self-control means 35 accepts input of first data required when a user enters a karaoke booth by switching the screen of the touch panel 207 to a self-mode screen. Furthermore, when the mode specification information stored in the mode memory 52 is "400," i.e., information for the exit self-service mode, the self-service control means 35 sets the screen of the touch panel 207 to the self-service mode screen and accepts input of second data required when the user exits the karaoke booth. The self-service mode screen will be explained later in the operation description.

[Configuration of the reception server]
6 is a block diagram showing the main circuit configuration of the receiving server 1. The receiving server 1 includes a processor 11, a main memory 12, an auxiliary storage device 13, a clock 14, a first communication interface 15, a second communication interface 16, and a system transmission path 17. The system transmission path 17 includes an address bus, a data bus, a control signal line, and the like. The system transmission path 17 connects the processor 11 to each of the other components and transmits data signals exchanged between them. The receiving server 1 constitutes a computer by connecting the processor 11 to the main memory 12, the auxiliary storage device 13, the clock 14, the first communication interface 15, and the second communication interface 16 via the system transmission path 17.

Processor 11 corresponds to the central part of the computer. Processor 11 controls each part to realize the various functions of the reception server 1 in accordance with the operating system or application program. Processor 11 is, for example, a CPU. It is preferable that processor 11 is a multi-core processor that includes multiple processor cores and can execute multiple processes in parallel.

Main memory 12 corresponds to the main storage portion of the computer. Main memory 12 includes a non-volatile memory area and a volatile memory area. Main memory 12 stores an operating system or application programs in the non-volatile memory area. Main memory 12 may also store data required for processor 11 to execute processes to control each component in either the non-volatile or volatile memory area. Main memory 12 uses the volatile memory area as a work area where data can be rewritten by processor 11 as appropriate. The non-volatile memory area is, for example, ROM. The volatile memory area is, for example, RAM.

The auxiliary storage device 13 corresponds to the auxiliary storage portion of the computer. For example, the auxiliary storage device 13 can be an EEPROM, HDD, or SSD. The auxiliary storage device 13 stores data used by the processor 11 when performing various processes, data created by the processes performed by the processor 11, etc. The auxiliary storage device 13 may also store the application programs described above. The reception server 1 uses part of the storage area of the auxiliary storage device 13 as the area for the box database 6, employee database 7, member database 8, and product database 9.

The clock 14 keeps track of the date and time. The processor 11 processes the date and time kept by the clock 14 as the current date and time.

The first communication interface 15 is an interface for performing data communication between each reception terminal 2 , each order terminal 3 and the kitchen terminal 4 via the communication network 5 .
The second communication interface 16 is an interface for performing data communication with the reception management server 200 via the communication network 300 .

A reception server 1 configured as described above uses part of the volatile memory area in the main memory 12 as an area for the reception terminal table 61. The reception server 1 also uses part of the same volatile memory area as an area for box-specific files 62.

Figure 7 is a schematic diagram showing the main data structure of the receiving terminal table 61. As shown in the figure, the receiving terminal table 61 includes a column Ca for the receiving terminal ID, a column Cb for the operating mode, and a column Cc for the operating flag. Column Ca contains a unique receiving terminal ID assigned to each receiving terminal 2. Column Cb contains information M specifying the operating mode of the receiving terminal 2 identified by the receiving terminal ID written in column Ca of the same row. Column Cc contains an operating flag F. The operating flag F is one-bit data used to identify whether the receiving terminal 2 identified by the receiving terminal ID written in column Ca of the same row is operating. In this embodiment, the operating flag F is set to "1" to indicate that the receiving terminal 2 is operating, and set to "0" to indicate that the receiving terminal 2 is not operating.

Figure 8 is a schematic diagram showing an example of data items stored in the per-box file 62. The per-box file 62 is a data file prepared for each karaoke booth. The per-box file 62 stores information about users who have used that karaoke booth. For example, as shown in Figure 8, the per-box file 62 stores items such as the booth number, entry date and time, exit date and time, number of users, and order data. As mentioned above, the box number is the room number used to identify the karaoke booth. The entry date and time and exit date and time are the date and time when the user entered and exited the karaoke booth. The usage time is calculated from the entry date and time and the exit date and time. The number of users is the number of users. The order data is data related to the products ordered by the user. The data stored in the per-box file 62 is used to calculate facility usage fees, etc.

In this way, the box-specific file 62 is an area for storing information about facility usage from the time a user enters a karaoke box facility until they leave, and information about the menu items ordered by the user within the facility, in association with the box number, which is the identification information for that karaoke box. Note that in the box-specific file 62, the identification information for a karaoke box does not have to be the box number itself. For example, a combination of the box number and a serial number may be used as the identification information for the karaoke box. Alternatively, for example, an arbitrarily generated unique code may be used as the identification information for the karaoke box.

[Store Master Table Description]
9 is a schematic diagram showing the main data structure of the store-specific master table 400. There are as many store-specific master tables 400 as there are karaoke booth stores whose reception systems 100 are managed by the reception management server 200. As shown in FIG. 9, the store-specific master table 400 has a store ID and the number of terminals N as header data. The store ID is a unique code assigned to each store to identify each karaoke booth store. The number of terminals N is the number of reception terminals 2 installed in the karaoke booth store identified by the store ID.

The store-specific master table 400 includes a column Cd for reception terminal ID, a column Ce for installation location data, and a column Cf for set operation mode M. Column Cd contains a unique reception terminal ID assigned to each reception terminal 2.

Column Ce contains data indicating the installation location of the reception terminal 2 identified by the reception terminal ID written in column Cd of the same row. For example, if the reception terminal 2 is installed at the left end of the counter table installed at the reception desk, the text data "left end of counter" is written. For example, if the reception terminal 2 is installed to the left of the center of the counter table, the text data "left center of counter" is written. The installation location data described above is an example. The key is that the person maintaining the store-specific master table 400 should be able to understand the installation location of the reception terminal 2. The installation location data may also be a symbol, graphic, etc. Note that if a drawing or image showing the reception layout is prepared and the person maintaining the store-specific master table 400 can understand the installation location of the reception terminal 2 by looking at the drawing or image, column Ce of the installation location data can be omitted from the store-specific master table 400.

Column Cf contains information specifying the operation mode of the reception terminal 2 identified by the reception terminal ID written in column Cd of the same row. The information specifying the operation mode is set in column Cf by the person in charge operating the maintenance PC. Next, we will explain the procedure for entering information specifying the operation mode.

When the maintenance staff starts up the maintenance PC 500 and selects the task of updating the store-specific master table 400, a list of karaoke booth stores managed by the reception management server 200 is displayed on the display of the maintenance PC 500. The staff then selects the karaoke booth store for which they wish to perform maintenance. The display then changes to the reception terminal setting screen SCx (see Figure 10).

Figure 10 is an example of the reception terminal setting screen SCx. As shown, the reception terminal setting screen SC displays the name of the selected karaoke box store, i.e., the target store, and the number N of reception terminals installed in the target store. In addition, for each of the N reception terminals 2, the reception terminal ID, installation location, and set operation mode M currently set in the store-specific master table 400 are displayed. Furthermore, an edit button TA is arranged in association with the reception terminal ID of each reception terminal 2. Incidentally, on the reception terminal setting screen SCx of Figure 10, an edit button TAa is arranged for the reception terminal 2 with reception terminal ID "001" that is installed at the left end of the counter table and is set to attended mode. Similarly, an edit button TAb is placed for the reception terminal 2 with reception terminal ID "002" that is located at the center left of the counter table and is set to attended mode, an edit button TAc is placed for the reception terminal 2 with reception terminal ID "003" that is located at the center right of the counter table and is set to entry/exit self mode, and an edit button TAd is placed for the reception terminal 2 with reception terminal ID "004" that is located at the right end of the counter table and is set to exit self mode.

The person in charge operates the input device of the maintenance PC to input the edit button TA associated with the reception terminal 2 to be edited. For example, to change the operating mode of the reception terminal 2 located to the center left of the counter table from attended mode to self-service entry/exit mode, the person in charge inputs the edit button TAb. In response to this input, the screen of the maintenance PC transitions to the master edit screen SCy (see Figure 11).

Figure 11 is an example of the master editing screen SCy. As shown, the master editing screen SCy displays the reception terminal ID, installation location, and setting operation mode information of the reception terminal 2 associated with the input edit button TA. Additionally, check boxes CBa, CBb, and CBc for operation modes other than the setting operation mode are provided as edit operation modes. Note that a setting operation mode check box may also be provided as an edit operation mode check box. Additionally, the master editing screen SCy also displays a delete button BTp, a back button BTq, and a save button BTr. The delete button BTp is an operator that commands the deletion of the master data to be edited, i.e., the reception number, installation location data, and setting operation mode data, from the store-specific master table 400. The back button BTq is an operator that commands the return to the reception terminal setting screen SCx without saving the master data to be edited in the store-specific master table 400. The save button BTr is an operator that commands the saving of the master data to be edited in the store-specific master table 400.

11, if the person in charge wants to change the operation mode of the reception terminal 2 from attended mode to self-entry mode, the person in charge checks the checkbox CBa for self-entry mode and presses the save button BTr. Then, the information specifying the operation mode of the reception terminal 2 set in the store-specific master table 400 is updated from information "100" specifying attended mode to information "200" specifying self-entry mode.
In this way, the store-specific master table 400 functions as a storage unit that stores information on the operation mode for each of the reception terminals 2. The reception management server 200 also functions as an update unit that updates the information on the operation mode stored in the store-specific master table 400 in cooperation with the maintenance PC.

[Operation of the reception terminal]
Next, the main operations of the reception terminal 2 will be explained using the flowcharts of Figures 12 to 17 and the screen examples of Figures 18 to 26. Note that the content and procedures of the operations explained using the flowcharts are merely examples. The content and procedures can be changed as appropriate as long as similar effects can be achieved. The screen examples are also merely examples. The content of the output text, the arrangement of images, the type and layout of software keys, etc. can be changed as appropriate.

FIGS. 12 to 16 are flowcharts showing the main steps of the information processing executed by the processor 201 of the reception terminal 2 in accordance with a main program. The employee operating the reception terminal 2 first performs a startup operation OPa (see FIGS. 27 and 28). For example, the employee turns on the main power of the reception terminal 2. In response to this startup operation OPa, the processor 201 begins the information processing procedure shown in the flowchart of FIG. 12. In ACT 1, the processor 201 displays the sign-on screen SCa (see FIG. 18) on the screen of the touch panel 207.

Figure 18 is an example of the display of the sign-on screen SCa. As shown in the figure, the sign-on screen SCa has a user code input field INa and a password input field INb. The sign-on screen SCa also has a sign-on button BTa. The sign-on button BTa is an operator for notifying the processor 201 that sign-on has been performed. The sign-on button BTa is a software key. After checking the sign-on screen SCa, the employee performs the sign-on operation OPb (see Figures 27 and 28). That is, the employee enters their employee code in the input field INa, their password in the input field INb, and presses the sign-on button BTa.

The processor 201 of the reception terminal 2 that has displayed the sign-on screen SCa proceeds to ACT 2. In ACT 2, the processor 201 waits for a sign-on operation OPb to be performed. When an employee code is entered into the input field INa of the sign-on screen SCa, a password is entered into the input field INb, and the sign-on button BTa is pressed, the processor 201 recognizes that the sign-on operation OPb has been performed. The processor 201 proceeds to ACT 3. In ACT 3, the processor 201 sends a sign-on notification to the reception server 1. That is, the processor 201 controls the communication unit 205 to send a sign-on notification data signal to the reception server 1. This control causes the communication unit 205 to send a sign-on notification data signal to the reception server 1 via the communication network 5. This data signal includes the employee code and password entered into the sign-on screen SCa. It also includes the terminal ID of the reception terminal 2.

Upon receiving the sign-on notification, the reception server 1 references the reception terminal table 61 to check whether the operating flag F associated with the terminal ID is "0," indicating that the terminal is not in operation. If the operating flag F is "0," the reception server 1 searches the employee database 7 to determine the validity of the employee code and password. If the password associated with the employee code entered on the sign-on screen SCa and stored in the employee database 7 matches the password entered on the sign-on screen SCa, the reception server 1 approves the employee identified by the employee code as the operator. The reception server 1 sets the operating flag F associated with the terminal ID to "1." On the other hand, if the operating flag F associated with the terminal ID is "1" or the passwords do not match, the reception server 1 does not approve the employee identified by the employee code as the operator. The operating flag F remains "0." The reception server 1 then sends the approval result to the reception terminal 2 that sent the sign-on notification.

The processor 201 of the reception terminal 2 that issued the sign-on notification proceeds to ACT 4. In ACT 4, the processor 201 waits to see whether the employee has been approved as an operator. If the employee has not been approved as an operator, the processor 201 treats the sign-on operation OPb as an error. The employee retries the sign-on operation OPb.

If the employee is approved as an operator, the processor 201 proceeds to ACT 5. In ACT 5, the processor 201 writes the employee code of the approved employee in the manager memory 51. In ACT 6, the processor 201 requests the reception server 1 to set the operation mode. That is, the processor 201 controls the communication unit 205 to send a request command CMa for the operation mode setting to the reception server 1. This control causes the communication unit 205 to send the request command CMa for the operation mode setting to the reception server 1 via the communication network 5. This request command CMa includes the terminal ID of the reception terminal 2.

When the processor 11 of the reception server 1 receives the request command CMa for setting the operating mode, it executes the information processing procedure shown in the flowchart of Figure 17. The processor 11 waits for the request command CMa in ACT 101. Upon receiving the request command CMa for setting the operating mode, the processor 11 proceeds to ACT 102. In ACT 102, the processor 11 inquires of the reception management server 200 about the operating mode. That is, the processor 11 controls the second communication interface 16 to send an operation mode inquiry command CMb to the reception management server 200. This control causes the operation mode inquiry command CMb to be sent from the second communication interface 16 to the reception management server 200 via the communication network 300. This inquiry command CMb includes the terminal ID of the reception terminal 2 that was included in the request command CMa for setting the operating mode. It also includes the store ID of the karaoke box store where the reception server 1 is installed.

When the reception management server 200 receives the operation mode query command CMb, it searches the store-specific master table 400 identified by the store ID included in the query command CMb. It then obtains the set operation mode information stored in association with the terminal ID included in the query command CMb. The reception management server 200 responds with the set operation mode information to the reception server 1.

After inquiring about the operating mode from the reception management server 200, the processor 11 proceeds to ACT 103. In ACT 103, the processor 11 waits for a response from the reception management server 200. If the processor 11 is unable to receive a response from the reception management server 200 due to, for example, a communication failure in the communication network 300 or a malfunction of the reception management server 200, the processor 11 proceeds to ACT 104. In ACT 104, the processor 11 controls the first communication interface 15 to send a negative response command to the reception terminal 2 that sent the request command CMa. As a result of this control, the negative response command is sent from the first communication interface 15 to the reception terminal 2 via the communication network 5.

On the other hand, when information about the set operating mode is received from the reception management server 200, the processor 11 proceeds to ACT 105. In ACT 105, the processor 11 controls the first communication interface 15 to send an acceptance response command to the reception terminal 2 that sent the request command CMa. As a result of this control, the acceptance response command is sent from the first communication interface 15 to the reception terminal 2 via the communication network 5. The acceptance response command includes information about the operating mode received from the reception management server 200.

In this way, the reception server 1, which receives the query command CMb from the reception terminal 2, queries the reception management server 200 for information about the operating mode. The reception server 1 then sends an acceptance response command or a rejection response command to the reception terminal 2 depending on the query result.

Returning to the description of FIG.
The processor 201 of the reception terminal 2 that transmitted the request command CMa for setting the operation mode proceeds to ACT 7. The processor 201 waits for an acceptance response command in ACT 7. If a negative response command is received from the reception server 1 in this standby state, the processor 201 terminates the information processing procedure shown in the flowchart of FIG. 12 as an error. For example, the processor 11 displays an error message on the touch panel 207 indicating that the operation mode cannot be set, and terminates the information processing. The reception terminal 2 in which the error occurred cannot be used because the operation mode cannot be set.

When the processor 201 receives an acceptance response command from the reception server 1 in ACT 7, the processor 201 proceeds to ACT 8. In ACT 8, the processor 201 acquires information about the set operation mode included in the acceptance response command. The processor 201 then proceeds to ACT 9. In ACT 9, the processor 201 checks whether the set operation mode is the attended mode. If it is not the attended mode, the processor 201 proceeds to ACT 10. In ACT 10, the processor 201 checks whether the set operation mode is the entry/exit self-service mode. If it is not the entry/exit self-service mode, the processor 201 proceeds to ACT 11. In ACT 11, the processor 201 checks whether the set operation mode is the entry self-service mode. If it is not the entry self-service mode, the processor 201 recognizes that the set operation mode is the exit self-service mode. In other words, after signing on, until the information about the set operation mode is acquired, the reception terminal 2 is in a default state in which it is not operating in either the attended mode or the self-service mode.

Here, the processor 201 performs the functions of the mode acquisition means 31 through the processing of Acts 6 to 11.

<Manned mode explanation>
13 is a flowchart showing the control procedure of the processor 201 when the set operation mode is the attended mode. In ACT 21, the processor 201 writes information "100" specifying the attended mode in the mode memory 52. In ACT 22, the processor 201 also starts the "attended mode APL," which is the first application software 41. Thereafter, the processor 201 controls the operations in ACT 23 to ACT 32 in accordance with the "attended mode APL."

In ACT 23, the processor 201 notifies the reception server 1 that the attended mode has been set. That is, the processor 201 controls the communication unit 205 to send a data signal including the information "100" that specifies the attended mode to the reception server 1. This control causes the communication unit 205 to send a data signal including the mode specification information "100" to the reception server 1 via the communication network 5. This data signal also includes the terminal ID of the reception terminal 2.

Here, the operation of the receiving server 1 upon receiving notification of the operating mode from the receiving terminal 2 will be described using the flowchart in Figure 17. As described above, the processor 11 of the receiving server 1, which sent the acceptance response command in ACT 105, proceeds to ACT 106. In ACT 106, the processor 11 waits for a notification from the receiving terminal 2. Then, upon receiving a notification of the operating mode from the receiving terminal 2, the processor 11 proceeds to ACT 107. In ACT 107, the processor 11 updates the receiving terminal table 61. That is, the processor 11 updates the information M specifying the operating mode, which is stored in column Cb in association with the terminal ID of the receiving terminal 2 that sent the notification, to the notified information. That is, in this case, the information M specifying the operating mode is set to "100".

Returning to the description of FIG.
After notifying the reception server 1 that the attended mode has been set, the processor 201 proceeds to ACT 24. In ACT 24, the processor 201 displays the attended mode top screen SCb (see FIG. 19 ) on the screen of the touch panel 207. The top screen SCb is an example of a screen in the attended mode.

Figure 19 is an example of the display of the top screen SCb. As shown in the figure, the top screen SCb in attended mode displays a box list table Ta. The box list table Ta is a matrix of multiple rectangular areas, each assigned to a box number for a karaoke box. Each rectangular area displays information about the karaoke box with the box number displayed in that area. For example, a karaoke box with no users inside will display "Vacant." A karaoke box with users inside will display the start time of use, the number of users, etc. In addition, a business button BTb is located on the top screen SCb.

The processor 201 of the reception terminal 2 displaying the top screen SCb of the attended mode proceeds to ACT 25. The processor 201 checks whether an entry operation has been performed in ACT 25. If an entry operation has not been performed, the processor 201 proceeds to ACT 26. The processor 201 checks whether an exit operation has been performed in ACT 26. If an exit operation has not been performed, the processor 201 proceeds to ACT 27. The processor 201 checks whether the business button BTb has been pressed in ACT 27. If the business button BTb has not been pressed, the processor 201 returns to ACT 25. In this way, the processor 201 of the reception terminal 2 displaying the top screen SCb waits for an entry operation, an exit operation, or the input of the business button BTb in ACT 25 to ACT 27.

The operator of the reception terminal 2 on which the top screen SCb is displayed is an employee. The reception employee performs an entry operation or an exit operation OPc (see FIG. 27). That is, when a customer using the karaoke box, or a so-called user, arrives at the store, the employee performs an entry operation on the reception terminal 2. When the user who has been using the karaoke box leaves the store, the employee performs an exit operation on the reception terminal 2.

On the top screen SCb, when a partitioned area displaying one of the box numbers in the box list table Ta is pressed and held down, a pop-up PU (see Figure 20) with an enter button and an exit button is displayed superimposed on the top screen SCb.

Figure 20 shows an example display of the entry/exit processing screen SCc, which displays a pop-up PU superimposed on the top screen SCb. The pop-up PU is an image displayed when the area with box number "01" is pressed and held. The entry button is an operator for instructing the processor 201 to start an entry operation. The exit button is an operator for instructing the processor 201 to start an exit operation. In this way, an entry operation is performed when an employee presses and holds a partitioned area, for example, to display the pop-up PU, and then touches the entry button. Similarly, an exit operation is performed when an employee displays the pop-up PU and then touches the exit button. Note that the operation for displaying a pop-up PU is not limited to a long press. For example, a pop-up PU may be displayed by tapping the partitioned area two or more times in succession.

When an entry operation is performed in the standby state of ACT 25 to ACT 27, the processor 201 proceeds to ACT 28. The processor 201 executes the entry process in ACT 28. That is, when the processor 201 detects that the entry button on the pop-up PU has been pressed, the processor 201 changes the screen of the touch panel 207 to a screen that accepts the input of first data required for a user to enter a karaoke booth. This screen is, for example, an entry information input screen. The entry information input screen is a screen that accepts the input of first data such as the number of users, the planned usage time, the course menu, and the option menu. An employee who is the operator inputs the number of users who will be using the karaoke booth, the planned usage time, etc. into the entry information input screen. The screen that accepts the input of first data may include a membership input screen, a membership registration screen, etc. The membership input screen is a screen that accepts the input of a membership code if the user is a member. The membership registration screen is a screen that accepts the input of data required for membership registration if the user is a non-member. The entry information input screen, member input screen, member registration screen, etc. are also examples of manned mode screens.

The processor 201 creates print data for a receipt based on the first data entered, for example, via the entry information input screen, and outputs it to the printer 21. This causes the printer 21 to issue a receipt, which the employee then hands to the user. Upon receiving the receipt, the user can use the karaoke booth with the booth number printed on the slip.

The processor 201 also sends the first data, including the entered box number, number of users, expected usage time, course menu, option menu, etc., to the reception server 1. The reception server 1 stores the entry date and time, number of users, course menu, option menu, etc. in the box-specific file 62 for the box number assigned to the partitioned area where the long press operation was performed. If the user is a member, the membership code is also recorded. The entry date and time is, for example, the date and time measured by the clock 204 of the reception terminal 2 at the time the entry button was touched.

In this way, the admission process includes a process of displaying a screen that accepts input of first data, a process of issuing a reception slip based on the first data entered via that screen, and a process of sending the first data to the reception server 1. Note that the reception slip may be issued by sending it as electronic data to the user's smartphone, rather than being issued on paper.

When an exit operation is performed in the standby state of ACT 25 through ACT 27, the processor 201 proceeds to ACT 29. The processor 201 executes exit processing in ACT 29. That is, when the processor 201 detects that the exit button on the pop-up PU has been pressed, the processor 201 changes the screen of the touch panel 207 to a screen that accepts input of second data required when the user exits the karaoke booth. This screen may be, for example, a receipt reading screen. After checking the receipt reading screen, the employee has the imaging unit 206 read the barcode on the reception slip submitted by the user. The barcode indicates the booth number of the karaoke booth used by the user. The reception slip may be issued from a reception terminal 2 in manned mode or a reception terminal 2 in self-service mode. The screen that accepts input of second data may include a payment method selection screen, etc. The payment method selection screen is a screen for selecting a payment method for the facility usage fee. Payment methods include cash, credit card, electronic money, code payment, etc. The slip reading screen, payment method selection screen, etc. are also examples of attended mode screens. Attended mode screens may also include other screens.

The processor 201 transmits the box number and exit date and time entered, for example, via the slip reading screen, to the reception server 1. The exit date and time is, for example, the date and time measured by the clock 204 of the reception terminal 2 at the time the exit button is touched. The reception server 1 records the exit date and time in the box-specific file 62 for the box number. The reception server 1 then calculates the usage time from the entry date and time and exit date and time recorded in the box-specific file 62, and calculates the karaoke box usage fee. The reception server 1 also calculates the facility usage fee by adding the product price based on the order data recorded in the box-specific file 62.

Once the facility usage fee is calculated by the reception server 1, the screen on the touch panel 207 of the reception terminal 2 transitions to a payment method selection screen, and the employee accepts payment using the user's preferred payment method and enters the payment data into the reception terminal 2. The processor 201 of the reception terminal 2 performs settlement processing to account for the fee based on the facility usage fee and payment data, and issues a receipt.

In this way, the exit process includes a process of displaying a screen that accepts input of second data, a process of sending the second data entered via that screen to the reception server 1, and a process of settling the facility usage fee. Note that the receipt issued in the settlement process may be an electronic receipt.

Note that operations on the top screen SCb are not limited to entry and exit operations. For example, a reception staff member may receive a product menu order from a karaoke booth patron over the internal phone. In such a case, the staff member selects the partitioned area displaying the box number of the karaoke booth for which the order was placed. For example, the staff member double-tap the partitioned area. This places the reception terminal 2 in product menu ordering mode, and a list of product menu items is displayed on the touch panel 207. The staff member then selects the product menu item ordered by the patron from the list. The order data for the selected product menu item is then written to the box-specific file 62 for that box number.

Furthermore, if no operation is performed for a predetermined time during the standby state in ACT25 to ACT27, the screen of the touch panel 207 may be returned to the sign-on screen SCa.

As mentioned above, the top screen SCb has a business button BTb located on it. The business button BTb is an operator for instructing the processor 201 to switch business menus. The business menu includes registration business, report business, settlement business, deposit/withdrawal business, and terminal authentication business. The registration business is a business that registers product sales data in memory. The report business is a business that outputs an inspection report of the sales data registered in memory. The settlement business is a business that outputs a settlement report of the sales data registered in memory and clears the memory. The deposit/withdrawal business is a business that outputs a deposit/withdrawal report that shows the amount deposited into the change machine and the amount withdrawn from the change machine. The terminal authentication business is a business that authenticates the reception terminal 2.

The business button BTb is also used when an employee signs off. Signing off is an operation that cancels the authentication of the signed-on employee and returns the reception terminal 2 to its default state. Therefore, an employee who signs off first performs the input operation OPd (see Figure 27) on the business button BTb.

The default state generally refers to a state in which an employee has not been authenticated. In other words, the default state refers to a state in which no supervisor code is stored in the supervisor memory 51. The default state can also be said to be a state in which the supervisor code stored in the supervisor memory 51 has been cleared. In this embodiment, the default state includes a state in which the reception terminal 2 is not operating in either the attended mode or the self-service mode. In other words, the default state refers to a state in which no operating mode information is stored in the mode memory 52. The default state can also be said to be a state in which the operating mode information stored in the mode memory 52 has been cleared.

In this way, when the reception terminal 2 is started up from a powered-off state, when it is signed off, or even after it is signed on and before it acquires information about the set operation mode, it enters a default state in which it is not operating in either attended mode or self-service mode. Note that when it is signed off, the operation mode information of the reception terminal 2 may be maintained in the mode memory 52.

When the business button BTb is input during the standby state of ACT 25 to ACT 27, the processor 201 proceeds to ACT 30. In ACT 30, the processor 201 displays the business menu screen SCd (see FIG. 21) on the screen of the touch panel 207.

Figure 21 is an example display of the business menu screen SCd. As shown in the figure, the business menu screen SCd has a "Register" button, a "Report" button, a "Settlement" button, a "Deposit/Withdrawal" button, a "Terminal Authentication" button, and a "Sign Off" button. Each button is a software key. The "Register" button is an operator for instructing the processor 201 to select a registration business. The "Report" button is an operator for instructing the processor 201 to select a report business. The "Settlement" button is an operator for instructing the processor 201 to select a settlement business. The "Deposit/Withdrawal" button is an operator for instructing the processor 201 to select a deposit/withdrawal business. The "Terminal Authentication" button is an operator for instructing the processor 201 to select a terminal authentication business. The "Sign Off" button is an operator for instructing the processor 201 to sign off.

The employee who wishes to sign off checks the job menu screen SCd and then performs the sign-off operation OPe (see Figure 27). That is, the employee touches the "Sign Off" button.

The processor 201 of the reception terminal 2 that has displayed the business menu screen SCd proceeds to ACT 31. In ACT 31, the processor 201 checks whether the "Sign Off" button has been pressed. If a button other than the "Sign Off" button has been pressed, the processor 201 processes the business assigned to that button.

If the "Sign Off" button is pressed, the processor 201 proceeds to ACT 32. In ACT 32, the processor 201 sends a sign-off notification to the reception server 1. That is, the processor 201 controls the communication unit 205 to send a sign-off notification data signal to the reception server 1. This control causes the communication unit 205 to send a sign-off notification data signal to the reception server 1 via the communication network 5. This data signal includes the employee code stored in the manager memory 51. It also includes the terminal ID of the reception terminal 2.

Upon receiving the sign-off notification, the reception server 1 references the reception terminal table 61 and sets the operating flag F associated with the terminal ID to "0." It also clears the information M that identifies the operating mode.

The processor 201 of the reception terminal 2 that issued the sign-off notification proceeds to ACT 33. In ACT 33, the processor 201 stops the attended mode APL, which is the first application software 41. In addition, in ACT 34, the processor 201 clears the data stored in the manager memory 51 and the mode memory 52. In this way, the processor 201 that has accepted the sign-off input executes the sign-off process. The sign-off process includes the processes of ACT 32 to ACT 34 described above. In other words, sign-off is a process for canceling the authentication of the employee who has signed on and returning the reception terminal 2 to its default state. After completing the sign-off process, the processor 201 returns to ACT 1 in Figure 8. In other words, the processor 201 sets the screen of the touch panel 207 to the sign-on screen SCa.

Here, the processor 201 realizes the function of the storage means 32 through the processing of ACT 21. The processor 201 realizes the function of the notification means 33 through the processing of ACT 23. The processor 201 realizes the function of the manned control means 34 through the processing of ACT 22 to ACT 29.

<Explanation of self-entry/exit mode>
14 is a flowchart showing the control procedure of the processor 201 when the set operation mode is the entry/exit self mode. In ACT 41, the processor 201 writes information "200" specifying the entry/exit self mode in the mode memory 52. In ACT 42, the processor 201 also starts up the "entry/exit self mode APL," which is the second application software 42. Thereafter, the processor 201 controls the operations in ACT 43 to ACT 50 in accordance with the "entry/exit self mode APL."

In ACT 43, the processor 201 notifies the reception server 1 that the entry/exit self mode has been set. That is, the processor 201 controls the communication unit 205 to send a data signal including the information "200" that identifies the entry/exit self mode to the reception server 1. This control causes the communication unit 205 to send a data signal including the mode identification information "200" to the reception server 1 via the communication network 5. This data signal also includes the terminal ID of the reception terminal 2.

When the processor 11 of the reception server 1 receives a data signal including the terminal ID and mode specification information "200", it executes the update process of ACT107 described with reference to FIG. 17. That is, the processor 11 references the reception terminal table 61 and sets the information M specifying the operating mode associated with the terminal ID to "200".

After notifying the reception server 1 that the entry/exit self-service mode has been set, the processor 201 proceeds to ACT 44. In ACT 44, the processor 201 displays the entry/exit self-service mode top screen SCe-a (see FIG. 22) on the screen of the touch panel 207. The top screen SCe-a is an example of a self-service mode screen.

Figure 22 is an example display of the top screen SCe-a. As shown in the figure, the top screen SCe-a in the entry/exit self-service mode is divided into two areas: an entry area ARa and an exit area ARb. The entry area ARa has a "Reservation" button BTc and a "No Reservation" button BTd. The exit area ARb has a "Pay" button BTe. The "Reservation" button BTc is an operator operated by a user who has previously reserved a karaoke box upon entering the store. The "Reservation" button BTc can also be considered an operator that instructs the processor 201 to allow a user with a karaoke box reservation to enter. The "No Reservation" button BTd is an operator operated by a user who has not previously reserved a karaoke box upon entering the store. The "No Reservation" button BTd can also be considered an operator that instructs the processor 201 to allow a user without a karaoke box reservation to enter the store. The "Pay" button BTe is an operator operated by a user who has previously used a karaoke box upon leaving the store. The "Pay" button BTe can also be considered an operator that commands the processor 201 to exit the karaoke booth.

The processor 201 of the reception terminal 2 that has displayed the top screen SCe-a of the entry/exit self mode proceeds to ACT 45. The processor 201 checks whether an entry operation has been performed in ACT 45. If an entry operation has not been performed, the processor 201 proceeds to ACT 46. The processor 201 checks whether an exit operation has been performed in ACT 46. If an exit operation has not been performed, the processor 201 proceeds to ACT 47. The processor 201 checks whether a specific operation has been performed in ACT 47. The specific operation will be described later. If a specific operation has not been performed, the processor 201 returns to ACT 45. In this way, the processor 201 of the reception terminal 2 that has displayed the top screen SCe-a waits for an entry operation, an exit operation, or a specific operation to be performed in ACT 45 to ACT 47.

The operator of the reception terminal 2 on which the top screen SCe-a is displayed is the user. The user performs an entry operation or an exit operation OPf (see FIG. 28). That is, a customer using a karaoke booth, or a user, operates the reception terminal 2 at the reception desk when they arrive at the store to enter. Then, when they have finished using the karaoke booth and are leaving the store, the user operates the reception terminal 2 at the reception desk to exit.

Specifically, a customer who arrives at the store with a prior reservation touches the "Reservation" button BTc on the top screen SCe-a. A customer who arrives at the store without a reservation touches the "No Reservation" button BTd on the top screen SCe-a. In this way, the operation of touching the "Reservation" button BTc or the "No Reservation" button BTd is an entry operation. On the other hand, a customer leaving the store presses the "Checkout" button BTe on the top screen SCe-a. In this way, the operation of pressing the "Checkout" button BTe is an exit operation.

When an entry operation is performed in the standby state of ACT45 to ACT47, the processor 201 proceeds to ACT48. The processor 201 executes the entry process in ACT48. That is, when the "Reservation" button BTc is pressed, the processor 201 sets the screen of the touch panel 207 to the membership input screen. The membership input screen is a screen that accepts the input of a membership code. The user, for example, has the card reader 22 read data from their membership card. The processor 201 acquires the membership code from the membership card data read by the card reader 22. The processor 201 then transmits the membership code to the reception server 1. The reception server 1 searches the membership database 8 to acquire reservation information for the user identified by the membership code, and transmits the reservation information to the reception terminal 2. Upon receiving the reservation information, the processor 201 of the reception terminal 2 sets the screen of the touch panel 207 to the number of users input screen SCf-a (see Figure 25). On the other hand, when the "No reservation" button BTd is pressed, the processor 201 displays the number of users input screen SCf-a on the touch panel 207.

Figure 25 is a display example of the number-of-users input screen SCf-a. As shown, the number-of-users input screen SCf-a is a screen for accepting information such as the number of users and whether any users are under the age of 20. To accept information such as whether any users are under the age of 20, the reception terminal 2 may accept the input of a membership code associated with membership information such as age. When a user enters the number of users and touches the OK button, the screen on the touch panel 207 becomes a karaoke box selection screen. The karaoke box selection screen is a screen for accepting the selection of the box number of the karaoke box to be used. The karaoke box selection screen is also a screen for accepting the selection of the karaoke course menu, option menu, etc. The number-of-users input screen SCf-a and karaoke box selection screen are screens for accepting the input of first data required when a user enters a karaoke box. In other words, the number-of-users input screen SCf-a, karaoke box selection screen, etc. are also examples of self-mode screens.

The processor 201 creates print data for the receipt based on the first data entered via the number of users input screen SCf-a, the karaoke box selection screen, etc., and outputs it to the printer 21. This causes the printer 21 to print the receipt, and the user then proceeds to the karaoke box with the receipt in hand.

The processor 201 also transmits first data to the reception server 1, such as the input box number, number of users, information on whether there are any users under the age of 20, expected usage time, course menu, option menu, etc. The reception server 1 stores the entry date and time, number of users, course menu, option menu, etc. in the box-specific file 62 for the box number input on the karaoke box selection screen. If the user is a member, the membership code is also entered. The entry date and time is the date and time measured by the clock 204 of the reception terminal 2 at the time, for example, the "Reservation" button BTc or the "No Reservation" button BTd is touched.

In this way, the admission process includes a process of displaying a screen that accepts input of first data, a process of issuing a reception slip based on the first data entered via that screen, and a process of sending the first data to the reception server 1. Note that the reception slip may be issued by sending it as electronic data to the user's smartphone, rather than being issued on paper.

When an exit operation is performed in the standby state of ACT 45 to ACT 47, the processor 201 proceeds to ACT 49. The processor 201 executes the exit process in ACT 49. That is, when the processor 201 detects that the "Checkout" button BTe has been pressed, it changes the screen of the touch panel 207 to a screen that accepts input of second data required when the user exits the karaoke booth. This screen is, for example, the receipt reading screen SCf-b (see Figure 26).

Figure 26 is a display example of the receipt reading screen SCf-b. As shown in the figure, the receipt reading screen SCf-b is a screen for instructing the user to hold the barcode on the reception slip over the camera. After checking the receipt reading screen SCf-b, the user holds the barcode on the reception slip over the lens of the imaging unit 206. Note that the reception slip may be issued from a reception terminal 2 in self-service mode or from a reception terminal 2 in manned mode.

When the barcode on the reception slip is read by the imaging unit 206 through this operation, the processor 201 analyzes the barcode and transmits the box number and exit date and time obtained to the reception server 1. The exit date and time is, for example, the date and time measured by the clock 204 of the reception terminal 2 at the time the "Checkout" button BTe is touched. The reception server 1 records the exit date and time in the box-specific file 62 for the box number. The reception server 1 then calculates the usage time from the entry date and time and exit date and time recorded in the box-specific file 62, and calculates the karaoke box usage fee. The reception server 1 also calculates the facility usage fee by adding the product prices based on the order data recorded in the box-specific file 62.

When the facility usage fee is calculated by the reception server 1, the screen on the touch panel 207 of the reception terminal 2 transitions to a payment method selection screen, where the user selects the desired payment method and pays the fee using that payment method. In response to this operation, the processor 201 of the reception terminal 2 performs settlement processing based on the facility usage fee and payment data, and issues a receipt. The slip reading screen SCf-b, payment method selection screen, etc. are also examples of self-mode screens. The self-mode screen may include other screens.

In this way, the exit process includes a process of displaying a screen that accepts input of second data, a process of sending the second data input via that screen to the reception server 1, and a process of settling the facility usage fee. The receipt issued in the settlement process may be an electronic receipt. Even if no operation is performed for a predetermined period of time in the standby state of ACT 45 to ACT 47, the screen of the touch panel 207 will not return to the sign-on screen SCa.

As mentioned above, the processor 201 of the reception terminal 2 displaying the top screen SCe-a waits for a specific operation OPg (see FIG. 28) to be performed in ACT45 to ACT47. The specific operation OPg is a special operation that is not possible among the entry and exit operations performed by a user. For example, the operation of touching any four points on the touch panel 207 with a finger is defined as a specific operation POh. Such a specific operation OPg is an operation that is known only to certain employees, such as the store manager.

When the processor 201 detects that a specific operation OPg has been performed in ACT 45 to ACT 47, it proceeds to ACT 50. In ACT 50, the processor 201 sends a sign-off notification to the reception server 1. That is, the processor 201 controls the communication unit 205 to send a sign-off notification data signal to the reception server 1. This control causes the communication unit 205 to send a sign-off notification data signal to the reception server 1 via the communication network 5. This data signal includes the employee code stored in the manager memory 51. It also includes the terminal ID of the reception terminal 2.

Note that, if it is detected in ACT 45 to ACT 47 that a specific operation OPh has been performed, the processor 201 may accept an employee authentication operation before proceeding to ACT 50. The authentication operation is, for example, an operation that accepts input of an employee code and a password. The authentication operation may also be only input of the employee code.

Upon receiving the sign-off notification, the reception server 1 references the reception terminal table 61 and sets the operating flag F associated with the terminal ID to "0." It also clears the information M that identifies the operating mode.

The processor 201 of the reception terminal 2 that issued the sign-off notification proceeds to ACT 51. In ACT 51, the processor 201 stops the entry/exit self-service mode APL, which is the second application software 42. In ACT 52, the processor 201 also clears the data stored in the manager memory 51 and the mode memory 52. In this way, the processor 201 that has accepted the sign-off input executes the sign-off process. The sign-off process includes the processes of ACT 50 to ACT 52 described above. In other words, sign-off is a process for canceling the authentication of the employee who has signed on and returning the reception terminal 2 to its default state. After completing the sign-off process, the processor 201 returns to ACT 1 in Figure 8. In other words, the processor 201 sets the screen of the touch panel 207 to the sign-on screen SCa.

Here, the processor 201 realizes the function of the storage means 32 through the processing of ACT 41. The processor 201 realizes the function of the notification means 33 through the processing of ACT 43. The processor 201 realizes the function of the self-control means 35 through the processing of ACT 42 to ACT 49.

<Explanation of self-entry mode>
15 is a flowchart showing the control procedure of the processor 201 when the set operation mode is the entry self-service mode. In ACT 61, the processor 201 writes information "300" specifying the entry self-service mode in the mode memory 52. In ACT 62, the processor 201 also starts up the "entry self-service mode APL," which is the third application software 43. Thereafter, the processor 201 controls the operations in ACT 63 to ACT 68 in accordance with the "entry self-service mode APL."

In ACT 63, the processor 201 notifies the reception server 1 that the self-entry mode has been set. That is, the processor 201 controls the communication unit 205 to send a data signal containing information "300" that identifies the self-entry mode to the reception server 1. This control causes the communication unit 205 to send a data signal containing the mode-identifying information "300" to the reception server 1 via the communication network 5. This data signal also contains the terminal ID of the reception terminal 2.

When the processor 11 of the reception server 1 receives a data signal including the terminal ID and mode specification information "200", it executes the update process of ACT107 described with reference to FIG. 17. That is, the processor 11 references the reception terminal table 61 and sets the information M specifying the operating mode associated with the terminal ID to "300".

After notifying the reception server 1 that the self-entry mode has been set, the processor 201 proceeds to ACT 64. In ACT 64, the processor 201 displays the top screen SCe-b (see Figure 23) of the self-entry mode on the screen of the touch panel 207. The top screen SCe-b is an example of a screen in the self-entry mode.

Figure 23 shows an example of the display of the top screen SCe-b. As shown in the figure, the top screen SCe-b for the self-entry entry mode is the same as the entrance area ARa on the top screen SCe-a for the self-entry/exit mode. That is, the top screen SCe-b has a "Reservation" button BTc and a "No Reservation" button BTd.

The processor 201 of the reception terminal 2 that displays the top screen SCe-b of the entry self-service mode proceeds to ACT 65. The processor 201 checks whether an entry operation has been performed in ACT 65. If an entry operation has not been performed, the processor 201 proceeds to ACT 66. The processor 201 checks whether a specific operation has been performed in ACT 66. The specific operation is the same as the specific operation described in "Explanation of Entry/Exit Self-Service Mode." If a specific operation has not been performed, the processor 201 returns to ACT 65. In this way, the processor 201 of the reception terminal 2 that displays the top screen SCe-b waits for an entry operation to be performed or a specific operation to be performed in ACT 65 and ACT 66.

The operator of the reception terminal 2 on which the top screen SCe-b is displayed is the user. The user performs the entry operation. In other words, a customer using a karaoke booth, or a user, operates the reception terminal 2 at the reception desk to perform the entry operation when arriving at the store. This entry operation is the same as the entry operation described in "Explanation of Self-Entry/Exit Mode."

When an entry operation is performed in the standby state of ACT 65 and ACT 66, the processor 201 proceeds to ACT 67. The processor 201 executes the entry process in ACT 67. This entry process is the same as the entry process described in ACT 48 in the "Explanation of the Entry/Exit Self-Service Mode." Therefore, the description of the entry operation and entry process is substituted as is in the "Explanation of the Entry/Exit Self-Service Mode," and a description thereof will be omitted here.

When the processor 201 detects that a specific operation OPg has been performed in the standby state of ACT 65 and ACT 66, it proceeds to ACT 68. In ACT 68, the processor 201 sends a sign-off notification to the reception server 1. The sign-off notification processing is the same as the sign-off notification processing described in ACT 50 in the "Explanation of Entry/Exit Self-Service Mode." The operation of the reception server 1 upon receiving the sign-off notification is also similar. Therefore, the description in the "Explanation of Entry/Exit Self-Service Mode" is used as is for the sign-off notification, and a description here will be omitted.

The processor 201 of the reception terminal 2 that issued the sign-off notification proceeds to ACT 69. In ACT 69, the processor 201 stops the entry self-mode APL, which is the third application software 43. In ACT 70, the processor 201 also clears the data stored in the manager memory 51 and the mode memory 52. In this way, the processor 201 that has accepted the sign-off input executes the sign-off process. The sign-off process includes the processes of ACT 68 to ACT 70 described above. In other words, sign-off is a process for canceling the authentication of the employee who has signed on and returning the reception terminal 2 to its default state. After completing the sign-off process, the processor 201 returns to ACT 1 in Figure 8. In other words, the processor 201 sets the screen of the touch panel 207 to the sign-on screen SCa.

Here, the processor 201 realizes the function of the storage means 32 through the processing of Act 61. The processor 201 realizes the function of the notification means 33 through the processing of Act 63. The processor 201 realizes the function of the self-control means 35 through the processing of Acts 62 to 67.

<Explanation of self-exit mode>
16 is a flowchart showing the control procedure of the processor 201 when the set operation mode is the exit self mode. In ACT 81, the processor 201 writes information "400" specifying the exit self mode in the mode memory 52. In ACT 82, the processor 201 also starts up the "exit self mode APL," which is the fourth application software 44. Thereafter, the processor 201 controls the operations in ACT 83 to ACT 88 in accordance with the "exit self mode APL."

In ACT 83, the processor 201 notifies the reception server 1 that the exit self-service mode has been set. That is, the processor 201 controls the communication unit 205 to send a data signal including information "400" that identifies the exit self-service mode to the reception server 1. This control causes the communication unit 205 to send a data signal including the mode-identifying information "400" to the reception server 1 via the communication network 5. This data signal also includes the terminal ID of the reception terminal 2.

When the processor 11 of the reception server 1 receives a data signal including the terminal ID and mode specification information "200", it executes the update process of ACT107 described with reference to FIG. 17. That is, the processor 11 references the reception terminal table 61 and sets the information M specifying the operating mode associated with the terminal ID to "400".

After notifying the reception server 1 that the exit self-service mode has been set, the processor 201 proceeds to ACT 84. In ACT 84, the processor 201 displays the screen of the touch panel 207 as the exit self-service mode top screen SCe-c (see FIG. 24). The top screen SCe-c is an example of a self-service mode screen.

Figure 24 shows an example of the display of the top screen SCe-c. As shown in the figure, the top screen SCe-c for the self-service exit mode is the same as the exit area ARb on the top screen SCe-a for the self-service entry/exit mode. That is, the top screen SCe-c has a "Checkout" button BTe.

The processor 201 of the reception terminal 2 that has displayed the top screen SCe-c of the exit self-service mode proceeds to ACT 85. The processor 201 checks whether an exit operation has been performed in ACT 85. If an exit operation has not been performed, the processor 201 proceeds to ACT 86. The processor 201 checks whether a specific operation has been performed in ACT 86. The specific operation is the same as the specific operation described in "Explanation of Entry/Exit Self-Service Mode." If a specific operation has not been performed, the processor 201 returns to ACT 85. In this way, the processor 201 of the reception terminal 2 that has displayed the top screen SCe-c waits for an exit operation to be performed or for a specific operation to be performed in ACT 85 and ACT 86.

The operator of the reception terminal 2 on which the top screen SCe-c is displayed is the user. The user performs the exit operation. In other words, a customer using a karaoke booth, or a user, operates the reception terminal 2 at the reception desk when arriving to perform the exit operation. This exit operation is the same as the exit operation described in "Explanation of the Entry/Exit Self Mode."

When an exit operation is performed in the standby state of ACT 85 and ACT 86, the processor 201 proceeds to ACT 87. The processor 201 executes the exit process in ACT 87. This exit process is the same as the exit process described in ACT 49 in the "Explanation of the Entry/Exit Self Mode." Therefore, the description in the "Explanation of the Entry/Exit Self Mode" applies as is for the exit operation and exit process, and the description here will be omitted.

When the processor 201 detects that a specific operation OPg has been performed while in the standby state of ACT 85 and ACT 86, it proceeds to ACT 88. In ACT 88, the processor 201 sends a sign-off notification to the reception server 1. The sign-off notification processing is the same as the sign-off notification processing described in ACT 50 in the "Explanation of Entry/Exit Self Mode." The operation of the reception server 1 upon receiving the sign-off notification is also similar. Therefore, the description in the "Explanation of Entry/Exit Self Mode" is used as is for the sign-off notification, and a description here will be omitted.

The processor 201 of the reception terminal 2 that issued the sign-off notification proceeds to ACT 89. In ACT 89, the processor 201 stops the exit self-mode APL, which is the fourth application software 44. In addition, in ACT 90, the processor 201 clears the data stored in the manager memory 51 and the mode memory 52. In this way, the processor 201 that has accepted the sign-off input executes the sign-off process. The sign-off process includes the processes of ACT 88 to ACT 90 described above. In other words, sign-off is a process for canceling the authentication of the employee who has signed on and returning the reception terminal 2 to its default state. After completing the sign-off process, the processor 201 returns to ACT 1 in Figure 8. In other words, the processor 201 sets the screen of the touch panel 207 to the sign-on screen SCa.

Here, the processor 201 realizes the function of the storage means 32 through the processing of ACT 81. The processor 201 realizes the function of the notification means 33 through the processing of ACT 83. The processor 201 realizes the function of the self-control means 35 through the processing of ACT 82 to ACT 87.

[Explanation of reception terminal operation]
27 is a sequence diagram showing an example of the operational procedure for the attended mode and the transition of screens displayed on the reception terminal. For example, when an employee performs a startup operation OPa on the reception terminal 2 before opening, a sign-on screen SCa is displayed on the touch panel 207, which is the display device of the reception terminal 2. The employee then performs a sign-on operation OPb.

When a sign-on operation OPb is performed, the reception terminal 2 sends a request command CMa for the set operating mode to the reception server 1. Upon receiving this request command CMa, the reception server 1 sends an operation mode inquiry command CMb to the reception management server 200. Upon receiving the inquiry command CMb, the reception management server 200 searches the store master table 400, obtains information on the set operating mode stored in association with the terminal ID of the reception terminal 2, and sends this information to the reception server 1. The reception server 1 sends the set operating mode information received from the reception management server 200 to the reception terminal 2.

The reception terminal 2 stores the set operation mode information obtained from the reception management server 200 via the reception server 1 in the mode memory 52. Thus, the screen on the touch panel 207 of the reception terminal 2 becomes the manned mode top screen SCb. Thereafter, the reception terminal 2 operates as a manned mode model in which the entry operation and exit operation OPc are performed by an employee.

The reception terminal 2 that acquires the set operation mode information from the reception management server 200 notifies the reception server 1 of the set operation mode information. Upon receiving this notification, the reception server 1 updates the operation mode information of the reception terminal 2 managed in the reception terminal table 61 to the notified operation mode information.

When an employee performs an entry operation or an exit operation OPc on a reception terminal 2 that is set to attended mode, the screen on the touch panel 207 transitions to the attended mode entry/exit processing screen SCc. The employee can use the entry/exit processing screen SCc to input first data required when a user enters the karaoke booth or second data required when a user leaves the karaoke booth. Then, when the entry operation or exit operation is completed, the screen on the touch panel 207 returns to the attended mode top screen SCb.

On the other hand, when an employee operates the business button OPd, that is, touches the business button BTb, the screen on the touch panel 207 changes to the business menu screen SCd. Here, when the employee performs the sign-off operation OPe, the reception terminal 2 operating in manned mode enters the sign-off state. In other words, the employee code stored in the manager memory 51 is cleared. The data in the mode memory 52 is also cleared. The screen on the touch panel 207 then changes to the sign-on screen SCa.

Therefore, for example, when an employee performs the sign-on operation OPb, the reception terminal 2 continues to operate as a model in manned mode unless the set operating mode information stored in the store-specific master table 400 has been changed. In contrast, if the set operating mode information has been changed to entry/exit self-service mode, entrance self-service mode, or exit self-service mode, the reception terminal 2 will operate as a model in self-service mode.

Figure 28 is a sequence diagram showing the operational procedures for self-service mode and an example of the transition of screens displayed on the reception terminal. When the operating mode information acquired from the reception management server 200 in response to the employee's sign-on operation is self-service mode information, the screen on the touch panel 207 becomes the self-service mode top screen SCe. Specifically, when entry/exit self-service mode information "200" is acquired, the screen on the touch panel 207 becomes the entry/exit self-service mode top screen SCe-a; when entry/exit self-service mode information "300" is acquired, the screen on the touch panel 207 becomes the entry/exit self-service mode top screen SCe-b; and when exit/exit self-service mode information "400" is acquired, the screen on the touch panel 207 becomes the exit/exit self-service mode top screen SCe-c.

After this, the reception terminal 2 on which the top screen SCe-a is displayed operates as a model in the self-entry/exit mode, in which the user performs the entry operation and exit operation OPf. The reception terminal 2 on which the top screen SCe-b is displayed operates as a model in the self-entry mode, in which the user performs the entry operation OPf. The reception terminal 2 on which the top screen SCe-c is displayed operates as a model in the self-exit mode, in which the user performs the exit operation OPf.

The reception terminal 2 that acquires the set operation mode information from the reception management server 200 notifies the reception server 1 of the set operation mode information. Upon receiving this notification, the reception server 1 updates the operation mode information of the reception terminal 2 managed in the reception terminal table 61 to the notified operation mode information.

When a user performs an entry or exit operation OPf on a reception terminal 2 in which self-mode is set, the screen on the touch panel 207 transitions to the entry/exit processing screen SCf in self-mode. For example, when the user presses the "No Reservation" button BTc on the top screen SCe-a or top screen SCe-b, the screen on the touch panel 207 changes to the number of users input screen SCf-a. When the user presses the "Checkout" button BTe on the top screen SCe-a or top screen SCe-c, the screen on the touch panel 207 changes to the receipt reading screen SCf-b. In this way, the user can enter first data or second data via the entry/exit processing screen SCf. Then, when the entry or exit operation is completed, the screen on the touch panel 207 returns to the top screen SCe in self-mode.

On the other hand, when an employee touches any four points on the touch panel 207 with their finger as a specific operation OPg, the reception terminal 2 operating in self mode enters a sign-off state. In other words, the employee code stored in the manager memory 51 is cleared. The data in the mode memory 52 is also cleared. The screen on the touch panel 207 then becomes the sign-on screen SCa.

Therefore, for example, when an employee performs the sign-on operation OPb, the reception terminal 2 continues to operate as a self-service mode model unless the set operating mode information stored in the store-specific master table 400 has been changed. In contrast, if the set operating mode information has been changed to attended mode information, the reception terminal 2 operates as an attended mode model.

[Explanation regarding transactions in the reception system]
29 is a sequence diagram showing the procedure for a transaction in the reception system 100. In the reception system 100, the reception terminal 2, the reception server 1, and the order terminal 3 are devices that process data related to transactions with users. The reception terminal 2 may be in either an attended mode or a self-service mode.

As explained using FIG. 27 or 28, the reception terminal 2 that acquires information about the set operation mode in response to the sign-on operation OPb functions as a reception terminal for attended mode if the information is for attended mode, and functions as a reception terminal for self-service mode if the information is for self-service mode. Furthermore, the reception terminal 2 in self-service mode functions as a reception terminal for entry/exit self-service mode, an entrance mode reception terminal, or an exit mode reception terminal.

The reception terminal 2 in manned mode and the reception terminal 2 in self-service mode other than the exit self-service mode accept input of first data. The first data includes the booth number of the karaoke booth used by the user, membership information, number of users, start time of use, course menu, option menu, etc.

When a customer enters the store, the first data is input by an employee's entry operation OPc at the reception terminal 2 in manned mode. The first data is input by the customer's entry operation OPf at the reception terminal 2 in a self-service mode other than the exit self-service mode. Once the first data is input, the reception terminal 2 issues a reception slip SL based on the first data.

The first data entered into the reception terminal 2 is also sent to the reception server 1. The reception server 1 stores the first data in a box-specific file 62. Specifically, the reception server 1 stores the first data received from the reception terminal 2 in a box-specific file 62 identified by the box number included in the first data. The first data in the box-specific file 62 becomes transaction data required to settle the transaction with the user.

The course menu and option menu included in the first data entered at the time of reception are data on the product menu ordered by the user. At the same time, users can also order product menu items while using the karaoke booth. Product menu items can be ordered by the user operating the ordering terminal 3. Alternatively, if a reception terminal 2 operating in manned mode is available, an employee can operate that reception terminal 2 to order product menu items. Order data entered via the ordering terminal 3 or reception terminal 2 is sent to the reception server 1. The reception server 1 stores the order data in the corresponding box-specific file 62. Thus, the order data is added to the transaction data required to settle the transaction with the user.

In addition, reception terminals 2 in attended mode and reception terminals 2 in self-service modes other than entry self-service mode accept the input of second data. The second data includes the box number of the karaoke box used by the customer, the time of completion of use, and the payment method. The box number can be input by reading it from the machine-readable code printed on the reception slip SL. At reception terminals 2 in attended mode, the second data is input by an employee's entry operation OPc. At reception terminals 2 in self-service modes other than entry self-service mode, the second data is input by a customer's entry operation OPf.

The second data entered into the reception terminal 2 is sent to the reception server 1. The reception server 1 stores the second data in the corresponding box-specific file 62. In this way, the second data is added to the transaction data required to settle the transaction with the user.

The reception server 1 transmits the data in the box-specific file 62, that is, the transaction data including the first data, order data, and second data, to the reception terminal 2 into which the second data was input. Upon receiving the transaction data, the reception terminal 2 executes the payment process according to the selected payment method. The reception terminal 2 then issues a receipt RE on which details of the transaction data are printed. The receipt may be an electronic receipt. This completes the transaction with the user related to the reception system 100.

[Explanation of Effects of the Embodiment]
As described above in detail, each time a sign-on operation is performed, the reception terminal 2 of this embodiment operates in an operation mode according to the set operation mode information stored in the store-specific master table 400. That is, if the set operation mode information is information about the attended mode, the reception terminal 2 operates as the attended mode reception terminal 2. If the set operation mode information is information about the self-service mode, the reception terminal 2 operates as the self-service mode reception terminal 2.

Therefore, for example, in a facility such as a karaoke booth that has five reception terminals 2 installed at the reception desk, on days or times when there are many customers, three of the reception terminals 2 are operated as staffed reception terminals 2 and two as self-service reception terminals 2. Furthermore, on days or times when there are few customers, two of the reception terminals 2 are operated as staffed reception terminals 2 and three as self-service reception terminals 2. In this way, a reception system 100 can be easily implemented that can efficiently handle customers by using some of the multiple reception terminals 2 installed at the reception desk as staffed reception terminals and the rest as self-service reception terminals. It is also easy to implement a system where all of the reception terminals 2 installed at the reception desk are staffed reception terminals 2 or self-service reception terminals 2. Furthermore, since store employees only need to sign on to the reception terminals 2, it does not impose a burden on the employees.

Furthermore, the self-service reception terminals 2 can be configured as either an entry self-service mode model that only accepts input of first data related to the entry reception function, or an exit self-service mode model that only accepts input of second data related to the exit reception function. It is also possible to configure them as entry/exit self-service mode models that accept both input of first data related to the entry reception function and input of second data related to the exit reception function. Therefore, for self-service mode reception terminals 2, the number of reception terminals 2 with the entry reception function and the number of reception terminals 2 with the exit reception function can be changed as needed within a limited number. Even in this case, store employees only need to sign on to the reception terminals 2, so it does not impose a burden on the employees.

When changing the operating mode of a reception terminal 2 that is currently in operation, all that is required is to change the set operating mode information stored in the store-specific master table 400, then sign off and then sign on again. Therefore, for example, if a reception terminal 2 that was operating in manned mode needs to be switched to self-service mode, the employee operating the reception terminal 2 simply signs off and on, allowing the operating mode to be changed quickly.

On the other hand, for a reception terminal 2 operating in self mode, the employee can sign off by performing the specific operation OPh, and then the employee can perform the sign-on operation. This also allows the operating mode to be changed quickly. Furthermore, a reception terminal 2 operating in self mode will not sign off unless the specific operation OPh is performed. A specific operation is a special operation that is not possible as part of a user's entry or exit operation. Therefore, there is almost no chance that a reception terminal 2 operating in self mode will sign off due to a user's operation, allowing the system to operate stably.

The reception terminal 2 also has a notification means 33, which notifies the reception server 1 of the operating mode acquired by the mode acquisition means 31. Meanwhile, the reception server 1 has a reception terminal table 61, which stores information on the operating mode notified from each reception terminal 2 for each reception terminal. Therefore, by referring to the information in the reception terminal table 61, it is possible to easily check the number of reception terminals 2 operating in attended mode and the number of reception terminals 2 operating in self-service mode.

Second Embodiment
30 is a schematic diagram showing the main data structure of the store-specific master table 401 in the second embodiment. The store-specific master table 401 is different from the store-specific master table 400 in the first embodiment in the column Cf for the set operation mode M. Specifically, in the store-specific master table 401, the column Cf for the set operation mode M is divided by day of the week. That is, in the column Cf, information specifying the operation mode of the reception terminal 2 identified by the reception terminal ID written in the column Cd of the same row is written for each day of the week. In the column Cf, the information specifying the operation mode is set for each day of the week by the maintenance staff operating the maintenance PC.

Figure 31 is a flowchart showing the main steps of the information processing executed by the processor 11 of the reception server 1 in the second embodiment. Note that parts common to the processing of the first embodiment shown in Figure 17 are assigned the same reference numerals, and detailed descriptions thereof will be omitted. Specifically, the processor 11 waits for a request command CMa to be sent from the reception terminal 2 in ACT 101. Upon receiving the request command CMa for the set operation mode, the processor 11 proceeds to ACT 110. In ACT 110, the processor 11 acquires the day of the week for the current date measured by the clock 14. Thereafter, the processor 11 proceeds to ACT 102. In ACT 102, the processor 11 inquires of the reception management server 200 about the operation mode. Specifically, the processor 11 controls the second communication interface 16 to send an operation mode inquiry command CMb to the reception management server 200. This control causes the operation mode inquiry command CMb to be sent from the second communication interface 16 to the reception management server 200 via the communication network 300. This query command CMb includes the terminal ID of the reception terminal 2 that was included in the request command CMa for the set operation mode, and the day of the week acquired in the processing of ACT 110. It also includes the store ID of the karaoke box store where the reception server 1 is installed.

When the reception management server 200 receives the operation mode query command CMb, it searches the store-specific master table 400 identified by the store ID included in the query command CMb. It then obtains the information associated with the day of the week included in the query command CMb from the information on the set operation mode stored in association with the terminal ID included in the query command CMb. The reception management server 200 responds with the information on the set operation mode to the reception server 1.

After inquiring about the operating mode from the reception management server 200, the processor 11 proceeds to ACT 103. In ACT 103, the processor 11 waits for a response from the reception management server 200. Thereafter, the processor 11 executes the processing from ACT 103 onwards in the same manner as in the first embodiment.

In the second embodiment configured as described above, the number of reception terminals 2 in attended mode and the number of reception terminals 2 in self-service mode can be varied for each day of the week depending on the settings in the store-specific master table 400. As a result, practical operations such as increasing the number of reception terminals 2 in self-service mode on weekdays and increasing the number of reception terminals 2 in attended mode on holidays can be easily implemented without store employees even being aware of it.

In the second embodiment, the column Cf for the set operation mode M in the store master table 401 is organized by day of the week, but it may also be organized by time period, date, week, month, etc.

[Third embodiment]
FIG. 32 is a flowchart showing the main steps of information processing executed by the processor 11 of the receiving server 1 in the third embodiment. Portions common to the processing of the first embodiment shown in FIG. 17 are assigned the same reference numerals, and detailed description thereof will be omitted. That is, when the processor 11 receives a request command CMa for setting the operating mode from the receiving terminal 2 in ACT 101, it inquires of the operating mode from the reception management server 200 in ACT 102. Then, the processor 11 waits for a response from the reception management server 200 in ACT 103. Here, when the processor 11 receives information about the set operating mode from the reception management server 200, the processor 11 proceeds to ACT 105. In ACT 105, the processor 11 controls the first communication interface 15 to transmit an acceptance response command to the receiving terminal 2 that transmitted the request command CMa. The acceptance response command includes information about the operating mode received from the reception management server 200.

In contrast, if a response cannot be received from the reception management server 200 due to, for example, a communication failure in the communication network 300 or a malfunction of the reception management server 200, the processor 11 proceeds to ACT 121. In ACT 121, the processor 11 searches the reception terminal table 61. Then, in ACT 122, the processor 11 obtains the operating mode information stored in the reception terminal table 61 in association with the terminal ID of the reception terminal 2 that sent the request command CMa.

Then, the processor 11 proceeds to ACT 105. In ACT 105, the processor 11 controls the first communication interface 15 to send an acceptance response command to the receiving terminal 2 that sent the request command CMa. The acceptance response command includes information about the operating mode obtained from the receiving terminal table 61 in the processing of ACT 122.

As described above, in the first embodiment, if the processor 11 of the reception server 1 is unable to receive a response from the reception management server 200 due to, for example, a communication failure in the communication network 300 or a malfunction of the reception management server 200, the processor 11 sends a negative response command to the reception terminal 2. As a result, the operating mode of the reception terminal 2 is not set, and the reception terminal 2 becomes unusable.

In contrast, in the third embodiment, if the processor 11 does not receive a response from the reception management server 200, it sends the operating mode information obtained from the reception terminal table 61 to the reception terminal 2. Thus, the operating mode information obtained from the reception terminal table 61 is set in the reception terminal 2, and the reception terminal 2 operates in a mode corresponding to that information.

In this way, according to the third embodiment, even if a communication failure occurs in the communication network 300 or a malfunction occurs in the reception management server 200, the reception terminal 2 can be prevented from becoming inoperable.

[Modification]
In the above embodiment, when switching the operation mode of the reception terminal 2, the reception terminal 2 is first signed off before switching the operation mode. However, the operation mode may be switched without signing off. For example, in a reception terminal 2 operating in attended mode, a "mode switch" button is added to the business menu screen SCd. When this "mode switch" button is pressed, the processor 201 requests the reception server 1 to set the operation mode. On the other hand, in a reception terminal 2 operating in self mode, when a specific operation OPh is performed, the processor 201 requests the reception server 1 to set the operation mode. By configuring in this way, the operation mode can be switched without signing off.

In the above embodiment, signing off is always performed before switching the operating mode, so the first data or second data entered into the reception terminal 2 before switching is cleared. However, if the operating mode is switched without signing off, the first data or second data may remain. Such first data or second data may or may not be carried over after switching the operating mode.

In the above embodiment, a specific operation is awaited when an entry operation or an exit operation is awaited in self mode. A specific operation may be accepted during the entry process after an entry operation has been accepted, or during the exit process after an exit operation has been accepted. For example, if a specific operation is accepted during the entry process or the exit process, the processor 201 discards the data related to the entry process or the exit process that has been input up to that point and signs off. Alternatively, if an abnormality such as an error occurs during the entry process or the exit process and a specific operation is accepted, the processor 201 signs off while maintaining the data related to the entry process or the exit process that has been input up to that point. At that time, a message may be displayed to the store clerk according to the error that has occurred.

In the above embodiment, the reception terminal 2 has been described as executing four types of application software 41 to 44: "Attended mode APL," "Entry/Exit Self-Service mode APL," "Entry Self-Service mode APL," and "Exit Self-Service mode APL." These four types of application software 41 to 44 may be configured as a single piece of application software. Alternatively, the three types related to self-service mode, "Entry/Exit Self-Service mode APL," "Entry Self-Service mode APL," and "Exit Self-Service mode APL," may be configured as a single piece of application software.

In the above embodiment, the reception management server 200 is equipped with a store-specific master table 400, and the reception server 1 of each reception system 100 queries the reception management server 200 for the set operating mode each time a request for the set operating mode is received from a reception terminal 2. In another embodiment, the reception management server 200 downloads the master table 400 for each store to the reception server 1 of each reception system 100 in advance. Then, when a request for the set operating mode is received from a reception terminal 2, the reception server 1 searches the store-specific master table 400, obtains information on the set operating mode set for that reception terminal 2, and responds. By adopting this configuration, the reception server 1 no longer queries the reception management server 200 for the set operating mode, which has the advantage of reducing the amount of communication traffic on the communication network 300.

In the above embodiment, the edit button TA was arranged in association with the reception terminal ID of each reception terminal 2 on the reception terminal setting screen SCx shown in FIG. 10. In this regard, instead of the edit button TA, check boxes CBa, CBb, and CBc for operation modes other than the setting operation mode may be arranged, as on the master editing screen SCy shown in FIG. 11. This saves the trouble of inputting the edit button TA, thereby improving operability.

In the above embodiment, the reception terminal 2 is primarily configured as a tablet PC 20. The reception terminal 2 may also be primarily configured as a personal computer equipped with a keyboard and display. It is also possible for the reception terminal 2 to be a product registration device such as a general-purpose POS (Point of Sales) terminal.

In the above embodiment, the facility used by users is a karaoke box, and the example shows a reception terminal 2 installed at the reception of a karaoke box establishment that operates the karaoke box. The facility is not limited to a karaoke box. For example, it may be a leisure facility such as a darts bar or manga cafe, or an athletic facility such as a sports gym, golf course, or bowling alley. That is, the reception terminal 2 installed at the reception of these facilities may be able to switch between manned mode and self-service mode, as in this embodiment. Therefore, the first data required when a user enters the facility and the second data required when a user leaves the facility will also be changed appropriately depending on the type of facility. For example, in a facility where the facility usage fee is a fixed amount, data related to the accounting for the facility usage fee may be entered as the first data.

Although several other embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be embodied in a variety of other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. These embodiments and their variations are included within the scope of the invention, as well as the scope of the invention and its equivalents as set forth in the claims.

1...Reception server, 2...Reception terminal, 3...Order terminal, 4...Kitchen terminal, 5...Communication network, 6...Box database, 7...Employee database, 8...Member database, 9...Product database, 20...Tablet PC, 21...Printer, 22...Card reader, 23...Change machine, 24...Cashless payment terminal, 31...Mode acquisition means, 32...Storage means, 33...Notification means, 34...Attended control means, 35...Self-control means, 51...Manager memory, 52...Mode memory, 61...Reception terminal table, 62...Box-specific file, 100...Reception system, 200...Reception management server, 300...Communication network, 400, 401...Store-specific master table, 500...Maintenance PC, 1000...Reception management system.

Claims (7)

a mode acquisition means for acquiring from a server information on an operation mode of either an attended mode in which an employee inputs the first data and the second data related to an entry reception function that accepts input of first data required when a user enters a facility and an exit reception function that accepts input of second data required when the user leaves the facility, or a self-service mode in which the user inputs the first data and the second data;
a storage means for storing information on the operation mode acquired by the mode acquisition means;
an attendant control means for, when the information stored in the storage means is the attendant mode information, changing the screen of the display device to an attendant mode screen and accepting the input of the first data or the second data;
a self-control means for, when the information stored in the storage means is the information of the self-mode, changing the screen of the display device to a self-mode screen and accepting input of the first data or the second data;
A reception device comprising: The reception device of claim 1, wherein the mode acquisition means acquires, as the self-service mode information, information on an entry self-service mode that accepts only input of the first data related to the entry reception function, or information on an exit self-service mode that accepts only input of the second data related to the exit reception function. The reception device of claim 2, wherein the mode acquisition means further acquires, as self-service mode information, information about an entry/exit self-service mode that accepts input of both the first data related to the entry reception function and the second data related to the exit reception function. The reception device according to claim 1, wherein the mode acquisition means acquires the operation mode information from the server when the operator of the reception device is authenticated and signs on to enable use of the reception device while the reception device is in a standby state in which the operation mode information is not stored in the storage means. The reception device according to claim 1, wherein the mode acquisition means acquires operating mode information from the server when a specific operation that is not used when operating in a self-mode in which the self-mode information is stored in the storage means is performed. A reception management system including a plurality of reception devices and a server that manages the plurality of reception devices,
The server
a storage unit that stores, for each of the plurality of reception devices, information on an operation mode of the reception device, the operation mode being either a manned mode in which an employee inputs the first data and the second data relating to an entry reception function that accepts input of first data required when a user enters a facility and an exit reception function that accepts input of second data required when the user exits the facility, or a self-service mode in which the user inputs the first data and the second data;
Equipped with
the plurality of reception devices,
a mode acquisition means for acquiring, from the server, information on the operation mode stored in the storage unit as information on the reception device;
a storage means for storing information on the operation mode acquired by the mode acquisition means;
an attendant control means for, when the information stored in the storage means is the attendant mode information, changing the screen of the display device to an attendant mode screen and accepting the input of the first data or the second data;
a self-control means for, when the information stored in the storage means is the information of the self-mode, changing the screen of the display device to a self-mode screen and accepting input of the first data or the second data;
A reception management system comprising: A reception device computer equipped with a communication function with the server,
a mode acquisition means for acquiring from the server information on one of an operational mode in which an employee inputs the first data and the second data related to an entry reception function for accepting input of first data required when a user enters a facility and an exit reception function for accepting input of second data required when the user leaves the facility, or a self-service mode in which the user inputs the first data and the second data;
a storage means for storing information on the operation mode acquired by the mode acquisition means;
an attendant control means for, when the information stored in the storage means is the attendant mode information, changing a screen of a display device to an attendant mode screen and accepting input of the first data or the second data; and
a self-control means for, when the information stored in the storage means is the information of the self-mode, changing the screen of the display device to a self-mode screen and accepting the input of the first data or the second data;
A program to function as a