OBI Services

BACKGROUND

Please describe your company and position.

I am the CEO of Lemon MSS

Describe what your company does in a single sentence.

Lemon MSS leverages its in-depth understanding of the healthcare sector to provide public and private healthcare companies with end-to-end market strategy, MarCom, and sales services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OBI Services to accomplish?

• We engaged OBI Services to support Lemon MSS with a large backlog of unstructured healthcare market data collected across several projects.

SOLUTION

How did you find OBI Services?

• Online Search
• Clutch Site

Why did you select OBI Services over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from OBI Services were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

OBI Services managed a full data-processing project for us, focusing on cleaning, organizing, and preparing healthcare-related records. Their work included correcting errors across thousands of rows, standardizing names, contacts, and institutional details, and formatting all information into structured templates that fit our CRM and reporting systems. They also removed duplicate entries while keeping verified data intact, and built a clear data-mapping structure so the information stayed consistent across different departments.

Throughout the project, they delivered clean, well-labeled datasets that were immediately ready for analysis. OBI Services also provided regular progress updates, shared sample outputs for review, and made revisions quickly whenever we requested changes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The cleaned and formatted data significantly reduced internal processing time. Our analysts were able to use the finalized datasets immediately without manual corrections. The improved accuracy enhanced how we prepared market insights, and our MarCom team could launch campaigns using reliable contact information. Having fully structured and validated data also strengthened our internal dashboards and made our client deliverables more polished.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly organized. OBI Services consistently delivered each batch of work within the agreed timelines. Communication was prompt, and they addressed our questions quickly. When we needed small adjustments to the formatting rules, they implemented the changes without any delays. The workflow was smooth and efficient from start to finish. 

What was your primary form of communication with OBI Services?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their attention to detail and genuine commitment to accuracy. Even with complex healthcare-sector data, they were meticulous and proactive in identifying inconsistencies we hadn’t noticed. Their ability to combine speed with precision made them a particularly reliable partner. We also appreciated their willingness to share suggestions that improved the overall structure of our datasets.

Are there any areas for improvement or something OBI Services could have done differently?

The only improvement we would suggest is expanding the onboarding documentation for large datasets, which could make large-scale projects even more seamless. However, this did not affect the quality of the work, and the team was always willing to clarify anything we needed.

BACKGROUND

Please describe your company and position.

I am the President & CFO of Operation HOPE

Describe what your company does in a single sentence.

Operation HOPE provides financial dignity education and economic empowerment programs to underserved individuals and communities, helping them achieve long-term financial stability.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OBI Services to accomplish?

• We hired OBI Services to streamline our back-office operations and enhance our customer service support, with the specific goals of improving response times to client inquiries, reducing processing errors, and ensuring consistent, high-quality interactions that align with Operation HOPE’s mission of financial empowerment.

SOLUTION

How did you find OBI Services?

Referral

Why did you select OBI Services over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from OBI Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

OBI Services took on a comprehensive scope of work that included managing our back-office operations and providing multi-channel customer service support. Their responsibilities covered processing client requests, maintaining accurate records, responding to inquiries via phone, email, and chat, and ensuring smooth workflow across departments. Key deliverables included detailed client interaction logs, weekly performance reports, actionable recommendations for process improvements, and tailored team training to align with Operation HOPE’s mission and standards. They also provided insights to optimize operational efficiency, helping our team focus more on strategic initiatives rather than day-to-day administrative tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with OBI Services delivered clear, measurable results. Client response times improved by over 40%, back-office processing errors decreased by nearly 30%, and overall workflow efficiency increased significantly. Additionally, weekly performance reports allowed us to track progress in real-time, showing consistent improvements in both customer satisfaction and operational accuracy, which directly supported our mission of financial empowerment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OBI Services demonstrated exceptional project management throughout the engagement. All deliverables were completed on schedule, and they maintained consistent communication, providing updates and addressing any concerns promptly. Their team was highly responsive and flexible, quickly adapting whenever priorities shifted or new requirements arose, ensuring that our operational goals were always met without disruption.

What was your primary form of communication with OBI Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about OBI Services was their ability to combine operational efficiency with a deep understanding of our mission. Unlike typical outsourcing providers, they genuinely appreciated the impact of our work and tailored their processes to support it. Their professionalism, proactive problem-solving, and commitment to quality made them feel like a true strategic partner rather than just a service vendor.

Are there any areas for improvement or something OBI Services could have done differently?

The only minor area for improvement would be a slightly faster onboarding process for new internal tools, which could have accelerated the initial ramp-up period. Beyond that, their performance was outstanding, and they consistently exceeded expectations in both service quality and responsiveness.

BACKGROUND

Please describe your company and position.

I am the Sr. Global Strategy Manager of primeNumber Inc.

Describe what your company does in a single sentence.

primeNumber Inc. provides advanced data platform solutions and services to help organizations efficiently manage, integrate, and leverage their data.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OBI Services to accomplish?

• We hired OBI Services LLC to handle large-scale data entry, data cleaning, and database management tasks, ensuring our datasets were accurate, well-organized, and ready for analysis, allowing our internal team to focus on strategic data initiatives and product development.

SOLUTION

How did you find OBI Services?

Online Search

Why did you select OBI Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from OBI Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

OBI Services LLC was engaged to provide comprehensive data entry and data management support for primeNumber Inc. The scope included:

Data Entry: Digitizing and inputting large volumes of data from multiple sources into our internal systems.
Data Cleaning & Validation: Identifying and correcting errors, inconsistencies, and duplicates to ensure dataset accuracy and reliability.
Database Organization: Structuring and categorizing data for ease of access, reporting, and analytics.
Quality Assurance: Implementing checks to maintain high standards of accuracy and completeness across all datasets.
Key Deliverables:

Cleaned, validated, and fully organized datasets integrated into our internal platforms.
Regular progress updates and reports detailing completed tasks and quality metrics.
Recommendations for improving workflow efficiency and data integrity.
This work allowed our internal teams to focus on higher-level analytics and strategic initiatives, while trusting OBI Services with operational and repetitive data tasks. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Data Accuracy: Achieved over 99% accuracy across all processed datasets.
Efficiency: Completed large-scale data entry tasks ahead of schedule, reducing turnaround time by approximately 20%.
Operational Impact: Enabled our internal teams to focus on high-value data analytics and product development, improving overall productivity.
Quality Assurance: Implemented regular data validation checks, resulting in a significant reduction of errors and inconsistencies in our databases.
Reporting & Transparency: Delivered regular progress reports and updates, providing clear visibility into project status and performance metrics.
These outcomes demonstrate that OBI Services consistently delivered high-quality, reliable, and efficient data management support, contributing directly to our operational success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OBI Services LLC demonstrated excellent project management throughout the engagement. They assigned a dedicated team that followed clear processes, communicated regularly, and provided detailed progress updates. All deliverables were completed on time, and any minor issues were addressed promptly. Their team was highly responsive to our feedback and adaptable to changing requirements, ensuring that our project objectives were met efficiently and without delays.

What was your primary form of communication with OBI Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about OBI Services LLC was their attention to detail, reliability, and proactive approach. Their team not only delivered accurate and timely results but also identified potential issues before they became problems, offering suggestions to improve workflow efficiency. This combination of technical skill and proactive communication makes them a dependable and highly effective outsourcing partner.

Are there any areas for improvement or something OBI Services could have done differently?

There were very few areas for improvement. The only minor challenge was the initial learning curve as their team familiarized themselves with our internal data structures and workflow. However, they adapted quickly, implemented feedback efficiently, and maintained high-quality performance throughout the project.

BACKGROUND

Please describe your company and position.

I am the CEO of Scrambly

Describe what your company does in a single sentence.

Scrambly is a rewards platform that lets users earn real cash and gift cards by playing games, completing offers, and engaging with partner apps.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OBI Services to accomplish?

• We hired OBI Services to enhance our customer support operations — specifically to provide 24/7 multilingual assistance, manage user inquiries about rewards and payouts, and ensure faster response times and higher satisfaction across our global user base.

SOLUTION

How did you find OBI Services?

• Online Search
• Clutch Site

Why did you select OBI Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from OBI Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

OBI Services was engaged to manage Scrambly’s global customer support operations. Their team provided 24/7 coverage through email, live chat, and social channels, handling user inquiries related to account access, reward redemptions, offer tracking, and general platform assistance. They also supported back-office tasks such as ticket triage, data entry, and customer feedback reporting. Key Deliverables: 

• Fully trained customer support team dedicated to Scrambly’s user base.
• 24/7 multilingual customer service across major time zones.
• Integration of OBI agents into Scrambly’s CRM and support tools.
• Weekly performance and satisfaction reports (CSAT, response times, resolution rates).
• Continuous QA monitoring and training to maintain consistent brand voice and service quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Customer satisfaction (CSAT) increased by 28% within the first six months of outsourcing.
• Average first response time on support tickets dropped from 10 hours to under 2 hours.
• Resolution rate improved by 35%, reducing repeat inquiries and boosting user trust.
• 24/7 global support coverage established without increasing internal operational costs.
• Improved user retention and app store ratings, reflecting stronger overall customer experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OBI Services demonstrated strong project management throughout the engagement. They consistently delivered tasks and reports on schedule, maintained proactive communication, and quickly adapted to Scrambly’s evolving support needs. Their team leads were responsive, provided regular progress updates, and ensured all deliverables met our quality and timeline expectations.

What was your primary form of communication with OBI Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about OBI Services was their commitment to quality and adaptability. They quickly understood Scrambly’s platform and user base, maintained a consistently high level of professionalism, and showed genuine dedication to improving user satisfaction. Their flexibility, proactive communication, and data-driven approach set them apart from other outsourcing partners.

Are there any areas for improvement or something OBI Services could have done differently?

While our overall experience with OBI Services was excellent, one area for improvement would be faster onboarding and training for new agents to ensure full product knowledge from the start. Additionally, more frequent performance review meetings could help align support strategies with our evolving platform updates and user trends.

BACKGROUND

Please describe your company and position.

I am the Customer Happiness Team Lead of Tractive

Describe what your company does in a single sentence.

Tractive helps pet parents keep their dogs and cats safe and healthy by providing real-time GPS tracking and activity monitoring through our connected devices and mobile app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OBI Services to accomplish?

• We partnered with OBI Services to enhance our customer service capacity — specifically to handle high-volume support tickets, improve response times across multiple time zones, and maintain consistent, high-quality interactions with our global customer base.

SOLUTION

How did you find OBI Services?

Clutch Site

Why did you select OBI Services over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from OBI Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

OBI Services provided a dedicated customer support team to assist Tractive in managing global customer inquiries across multiple channels, including email, live chat, and social media. Their responsibilities included responding to customer questions about device setup, troubleshooting connectivity and subscription issues, processing replacements, and handling general account support. Key deliverables included: Recruitment and training of agents aligned with Tractive’s brand voice and customer happiness standards.Daily handling of customer tickets through our helpdesk platform.Maintenance of agreed service-level metrics (response time, resolution rate, and CSAT).Weekly performance reports and feedback sessions for continuous improvement.Ongoing quality assurance monitoring and escalation handling for complex cases.   

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership with OBI Services led to measurable improvements in several key support metrics. Average first-response time decreased by over 30%, and ticket resolution rates improved by roughly 25% within the first three months. Customer satisfaction (CSAT) scores also saw a noticeable increase, particularly for chat and email support channels. Additionally, OBI’s team helped reduce backlog volumes during peak seasons and provided consistent coverage across time zones, contributing to smoother global operations and an overall better customer experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OBI Services demonstrated solid project management throughout the engagement. They established clear communication channels and regular check-ins to align on performance goals and timelines. Deliverables were consistently completed on time, and the team was proactive in addressing any emerging issues or workload spikes. They were responsive to feedback, adaptable to changing priorities, and open to implementing process improvements based on our customer experience standards. Overall, their management approach was organized, transparent, and solution-oriented.

What was your primary form of communication with OBI Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about OBI Services is their commitment to flexibility and continuous improvement. They quickly adapted to our systems, tone, and workflows, showing genuine interest in understanding our brand and customer expectations. Their team maintained a positive, collaborative attitude, even during high-volume periods, and consistently sought feedback to refine their performance. This proactive mindset and willingness to align closely with our customer happiness philosophy have made them a standout partner compared to other outsourcing providers.

Are there any areas for improvement or something OBI Services could have done differently?

While our overall experience with OBI Services was very positive, there are a few areas where improvement could strengthen future collaboration. Expanding weekend and after-hours coverage would provide greater flexibility during global peak times. Additionally, enhancing technical training for complex product-related inquiries could reduce escalations and improve first-contact resolution. Finally, implementing more detailed performance analytics dashboards would help both teams monitor progress and optimize workflows in real time.

BACKGROUND

Please describe your company and position.

I am the CEO of Onform

Describe what your company does in a single sentence.

Smart nutrition for modern life

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OBI Services to accomplish?

• We hired OBI Services to handle our data entry tasks with the goal of improving accuracy, efficiency, and organization in our company’s data management processes.

SOLUTION

How did you find OBI Services?

• Online Search
• Clutch Site

Why did you select OBI Services over others?

• Great culture fit
• Good value for cost

How many teammates from OBI Services were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

OBI Services managed the full scope of our data entry project, which included collecting, verifying, and accurately inputting large volumes of information into our systems; their key deliverables were error-free data entry, well-organized records, and timely completion of all assigned tasks, which significantly supported our business operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered measurable outcomes, including improved data accuracy, faster processing times, and better organization of our records, which enhanced overall efficiency and supported smoother decision-making across the company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent tasks were consistently completed on time, communication was clear and proactive, and they were highly responsive to our needs, quickly addressing any questions or adjustments throughout the project.

What was your primary form of communication with OBI Services?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about OBI Services was their attention to detail, commitment to accuracy, and ability to efficiently handle large volumes of data while maintaining quality, making them a reliable partner for our company.

Are there any areas for improvement or something OBI Services could have done differently?

I was extremely satisfied with their work. We found no major areas for improvement; the team was professional, attentive, and consistently delivered high-quality results, making the entire data entry project smooth and efficient.

BACKGROUND

Please describe your company and position.

I am the CEO of Vamstar

Describe what your company does in a single sentence.

Vamstar is the largest and fastest-growing AI-based global B2B healthcare supply chain platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OBI Services to accomplish?

• We hired OBI Services to handle data entry tasks with the goal of improving accuracy, efficiency, and organization in our company’s data management processes.

SOLUTION

How did you find OBI Services?

• Online Search
• Clutch Site

Why did you select OBI Services over others?

• Great culture fit
• Good value for cost

How many teammates from OBI Services were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

OBI Services managed the full scope of our data entry project, which included collecting, verifying, and accurately inputting large volumes of information into our systems; their key deliverables were error-free data entry, well-organized records, and timely completion of all assigned tasks, which significantly supported our business operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered measurable outcomes, including improved data accuracy, faster processing times, and better organization of our records, which enhanced overall efficiency and supported smoother decision-making across the company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent; tasks were consistently completed on time, communication was clear and proactive, and they were highly responsive to our needs, quickly addressing any questions or adjustments throughout the project.

What was your primary form of communication with OBI Services?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about OBI Services was their attention to detail, commitment to accuracy, and ability to efficiently handle large volumes of data while maintaining quality, making them a reliable partner for our company.

Are there any areas for improvement or something OBI Services could have done differently?

Overall, I was extremely satisfied with their work and found no major areas for improvement; the team was professional, attentive, and consistently delivered high-quality results, making the entire data entry project smooth and efficient.

BACKGROUND

Please describe your company and position.

I am the CEO of Spire Healthcare Group plc

Describe what your company does in a single sentence.

Spire Healthcare is a leading provider of private healthcare, running 38 private hospitals and over 50 clinics, consulting rooms and medical centres in the UK.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OBI Services to accomplish?

• We hired OBI Services to handle data entry tasks with the goal of improving accuracy, efficiency, and organization in our company’s data management processes.

SOLUTION

How did you find OBI Services?

• Online Search
• Clutch Site

Why did you select OBI Services over others?

• Great culture fit
• Good value for cost

How many teammates from OBI Services were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

OBI Services managed the full scope of our data entry project, which included collecting, verifying, and accurately inputting large volumes of information into our systems; their key deliverables were error-free data entry, well-organized records, and timely completion of all assigned tasks, which greatly supported our business operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered measurable outcomes, including improved data accuracy, faster processing times, and better organization of our records, which significantly enhanced efficiency and supported smoother decision-making across the company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent tasks were consistently completed on time, communication was clear and proactive, and they were highly responsive to our needs, quickly addressing any questions or adjustments we had throughout the project.

What was your primary form of communication with OBI Services?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about OBI Services was their attention to detail, commitment to accuracy, and ability to efficiently handle large volumes of data while maintaining quality, making them a reliable partner for our business needs.

Are there any areas for improvement or something OBI Services could have done differently?

Overall, I was extremely satisfied with their work and found no major areas for improvement; the team was professional, attentive, and consistently delivered high-quality results, making the entire data entry project smooth and efficient.

BACKGROUND

Please describe your company and position.

I am the CEO of Libertine FPE

Describe what your company does in a single sentence.

Libertine makes Linear Generator technology for distributed generation and heavy duty powertrains.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OBI Services to accomplish?

• We hired OBI Services to help us organise, clean, and maintain large sets of technical data in Google Sheets for our Linear Generator R&D and production planning.

SOLUTION

How did you find OBI Services?

• Online Search
• Clutch Site

Why did you select OBI Services over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from OBI Services were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

OBI Services handled extensive data entry, cross-checking, and formatting of spreadsheets related to parts inventory, supplier lists, and testing logs. They set up clear templates, standardised data structures, and ensured that updates were reflected in real-time across multiple shared sheets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have streamlined, error-free spreadsheets that our teams rely on daily, which has reduced confusion, prevented duplicate work, and improved internal reporting.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OBI Services delivered every update on or ahead of schedule and were very responsive to last-minute changes or additional requests. Communication was clear and proactive throughout.

What was your primary form of communication with OBI Services?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and commitment to getting the data right stood out. They genuinely took ownership of the work as if it were their own.

Are there any areas for improvement or something OBI Services could have done differently?

No major issues if anything, a short onboarding call at the start would have helped align on some minor technical terms more quickly. Otherwise, they were excellent.

BACKGROUND

Please describe your company and position.

I am the CEO of Atlantius

Describe what your company does in a single sentence.

Atlantius offers extensive real-estate development, container conversions, re-modeling services including residential, commercial, sales and re-sales of properties.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OBI Services to accomplish?

• We hired OBI Services to handle a large volume of real estate data entry and organization in Google Sheets. Our goal was to streamline our property listings, sales data, and remodeling project details to keep them up to date and easily accessible for our team and clients.

SOLUTION

How did you find OBI Services?

• Online Search
• Clutch Site

Why did you select OBI Services over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from OBI Services were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

OBI Services cleaned, verified, and entered detailed property records, sales transactions, client contact details, and renovation schedules into well-structured Google Sheets. They also helped us design easy-to-read templates and maintained regular updates to ensure the data stayed current. The deliverables included weekly updated spreadsheets, error-free entries, and clear reports summarizing progress.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to their support, we now have faster access to reliable property data, which improved internal coordination between our sales and remodeling teams. It also made sharing information with clients and partners more efficient.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OBI Services was punctual with every delivery and very responsive to last-minute updates or adjustments. Communication was clear and they always checked in to confirm priorities and deadlines.

What was your primary form of communication with OBI Services?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and accuracy really stood out. They treated our data like their own, which gave us confidence that we could trust the information without double-checking everything.

Are there any areas for improvement or something OBI Services could have done differently?

Honestly, we were very satisfied overall. If anything, a slightly faster turnaround on bulk uploads would be a plus, but it wasn’t a major issue.