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Top BPO Companies in Rochester

Ratings Updated: June 13, 2026

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0 Leaders 15 Contenders

17 Companies

Country: United States

State: New York

City: Rochester

List of the Top Rochester BPO Services

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Featured

What are Featured Providers?
Unity Communications

4.9 44 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Rochester, NY

Services provided

25% Back Office Outsourcing" > 20% Employer of Record (EOR) Services" > 15% Customer Service Outsourcing" > 10% Call Center Services" > 10% HR Outsourcing" > 10% Recruitment Process Outsourcing" > 10% Sales Outsourcing" >

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a versatile outsourcing company specializing in customer service, data management, and support for a diverse range of industries. With a 99.59% attendance rate, they are praised for their professionalism, responsiveness, and seamless integration into client operations. Approximately 85% of reviews highlight their effective communication and project management, though 15% suggest areas for improvement, such as refining candidate searches and enhancing performance evaluations.

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Reviews mention Puts the customer first
Client feedback highlights Unity Communications' commitment to prioritizing customer needs, with remarks such as their ability to understand and translate business requirements into effective solutions. One client noted their exceptional care, stating, "they treat and care for our business as it belonged to them." Another emphasized their team's positive culture and dedication, indicating that they consistently go above and beyond expectations. Overall, the sentiment is overwhelmingly positive, reflecting a strong alignment with client objectives and satisfaction.

Staff Augmentation for E-Commerce Business

5.0 Nov 11, 2021

Simply put, the ability to go above and beyond all of my expectations and treat and care for our business as it belonged to them. The culture at Unity demonstrates a great deal of kindness, honesty, hard work and determination to go above and beyond in every case imaginable.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients express high satisfaction with Unity Communications, noting their effective support in revenue cycle management and clerical tasks. One client highlighted their impressive organizational skills and responsiveness, leading to consistent collections despite staff turnover. Feedback underscored the team's respectful and engaged demeanor, contributing to a positive working relationship. While there were initial attendance issues, the implementation of new strategies led to a remarkable 99.59% attendance rate, demonstrating their commitment to improvement.
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Industry Experience

Unity Communications has demonstrated significant expertise across various industries, including healthcare, telecommunications, retail, and e-commerce. Clients commend their responsiveness, professionalism, and ability to integrate seamlessly into existing teams. Notable strengths include effective customer service management, data processing, and administrative support. The overall sentiment reflects high satisfaction, particularly in healthcare and telecommunications, indicating a strong fit for organizations seeking reliable operational support and improved customer interaction.
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Wellness & Fitness Healthcare Telecommunications Consumer Products Software Information technology Supply Chain, Logistics, and Transport Agriculture Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education IT Services Medical Other industries Other Industry

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United States (34) Australia (1) Canada (1) Ireland (1)

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Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Rochester, NY

Services provided

25% Customer Service Outsourcing" > 20% Call Center Services" > 15% Back Office Outsourcing" > 10% Content Moderation Services" > 10% Data Annotation Services" > 10% Finance & Accounting Outsourcing (FAO)" > 10% Sales Outsourcing" >

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Unique expertise
Clients have expressed high satisfaction with Hugo's unique expertise in customer support, noting their exceptional ability to assemble a skilled team of specialists. One client highlighted Hugo's proficiency in delivering precise and impactful support, which significantly transformed their operations and enhanced customer satisfaction. Overall, the sentiment reflects a strong appreciation for Hugo's strategic partnership and adaptability, reinforcing their reputation as a valuable asset in achieving project goals.

Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also delivered an astounding 80% improvement in efficiency compared to in-house hiring.
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Customer Support for FinTech Organization

5.0 Aug 23, 2023

Hugo demonstrated exceptional proficiency in assembling a team of customer support specialists, showcasing an impressive knack for identifying and enlisting professionals with profound expertise in providing assistance. Their dedication to delivering precise and influential customer support was evident in the caliber of support specialists they curated.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Remote CoWorker

4.8 189 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Rochester, NY

Services provided

45% Back Office Outsourcing" > 15% Finance & Accounting Outsourcing (FAO)" > 10% Call Center Services" > 10% Customer Service Outsourcing" > 10% HR Consulting" > 10% Sales Outsourcing" >

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistance provider specializing in administrative support, business development, and market research. The company has garnered consistently positive feedback, with clients praising their communication, professionalism, and value. Approximately 90% of reviewers highlight their effective project management and responsiveness, with no significant areas for improvement noted across reviews.

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Reviews mention Efficient
The reviews indicate a strong sentiment regarding the efficiency of Remote CoWorker, with multiple clients praising their promptness and effectiveness. One executive noted a '30% increase in operational efficiency' and another highlighted saving '5–10 hours per week' due to improved task management. Clients frequently mentioned 'timely' project management and seamless onboarding processes, underlining the company's ability to meet deadlines and adapt to requirements. Overall, the feedback reflects a consistently positive perception of their efficiency.

Virtual Assistance for Financial Advisory & Consulting Firm

5.0 Sep 29, 2024

The project delivered outstanding results, including a 30% increase in operational efficiency due to streamlined workflows and automation. Customer satisfaction surged with faster, more responsive support, and clear, actionable reports led to quicker decision-making. Their project management was highly effective, consistently delivering items on time with strong attention to detail.
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Back Office Outsourcing for Construction Company

5.0 Sep 26, 2024

The efficiency of finding candidates and setting up interviews to get the project started was quick and seamless. She has delivered on time and is very responsive and communicative. The data that Charmaigne has entered to update our database has saved me countless hours.
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HR & Clinic Operations Staff Aug for Speech Therapy Company

5.0 Jul 9, 2024

Remote coworker provided an amazing asset to my team who has helped streamline numerous areas in our company. Specifically, Leoniza is extremely efficient and completes all tasks promptly. I appreciate Remote CoWorker's ability to provide quality staff.
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Staffing & Back Office Outsourcing for E-Learning Company

5.0 Oct 26, 2023

The company onboarded staff extremely quickly and efficiently, and the staff member was ready to start as soon as possible. Onboarding was extremely efficient. The administration team is extremely responsive and very quick to assist with problems.
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Review Management & Content Creation for Dry Cleaning Firm

5.0 Jul 19, 2023

They're great at meeting deadlines and are very efficient. Timely responses to customers were noted as a key outcome. Takes feedback well and learns quickly.
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Industry Experience

Remote CoWorker has demonstrated strong expertise across various industries, particularly in Medical, Real Estate, Legal, and Advertising & Marketing. Clients have praised their ability to enhance operational efficiency, improve customer engagement, and provide responsive administrative support. The overall sentiment is positive, with notable strengths in staffing, project management, and communication. Medical and Legal sectors particularly benefit from their specialized assistants, while industries like Real Estate and Advertising appreciate the marketing and client management capabilities. Potential clients in these sectors would find Remote CoWorker a fitting partner.
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Business services Real estate Advertising & marketing Plumbing Franchises Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Automotive Education Media Healthcare Publishing Energy & natural resources Legal Sports Medical

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Average Project Cost Breakdown

Less than $10,000 (54) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Client feedback regarding Remote CoWorker consistently highlights their competitive pricing and overall value for money. Many clients emphasized that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted that the pricing was 'a godsend' for small businesses, while another mentioned the 'good value for cost.' However, there were mentions of occasional communication issues regarding pricing increases, indicating a need for clearer communication in that area.
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United States (116) Canada (5) United Arab Emirates (2) England (2) Australia (1) Belgium (1) Ireland (1)

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Rochester, NY

Services provided

15% Back Office Outsourcing" > 15% Customer Service Outsourcing" > 15% Data Annotation Services" > 15% Document Digitization & Management" > 10% AI Agents" > 10% Call Center Services" > 10% Content Moderation Services" > 10% Litigation Support Services" >

15% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% AI Agents

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

TECHSPEED INC is a data solutions company specializing in data entry, data management, and customer service. They have consistently received positive feedback, with approximately 100% of reviewers praising their punctuality, professionalism, and adaptability. Clients highlight their proactive communication, reliability, and ability to swiftly scale operations, making TECHSPEED INC a highly recommended partner for complex data projects.

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Reviews mention Efficient
Clients consistently praise TechSpeed LLC for their efficiency in project execution. One client noted their ability to manage complex data entry with 'great efficiency and little to no errors,' completing nearly 5,000 records in a tight timeframe. Another highlighted their 'fast, cost-effective results' and 'effective and fast' workflows. Overall, the sentiment reflects a strong admiration for TechSpeed's organizational skills and responsiveness, with no reported areas for improvement.

Data Entry for Scholarship Fund

5.0 Jul 11, 2019

The project is always completed within the time constraints provided and with little to no errors. We have come to rely on Techspeed to complete this project successfully for our organization and that is not an easily said thing. This data entry project being completed nearly perfectly and within our time constraints is vital to the success of our organization. Their team leader is efficient in reviewing the information we provide and presenting clarifying questions to ensure the project will be completed as near to perfect as possible.
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Data Mining to Assess Global Pain Landscape

5.0 Feb 6, 2019

TechSpeed delivered a top-notch research report in record time at an extremely competitive cost. Combined with efficient and targeted efforts, their ability to understand our needs truly gave us a critical edge in our deliverables. Regarding communication, TechSpeed LLC responded almost instantly to every request we had. They created the deliverables very quickly. The workflow was effective and fast.
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Industry Experience

TechSpeed Inc has demonstrated expertise across various industries including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their strong project management, responsiveness, and ability to deliver high-quality results efficiently. Overall sentiment reflects satisfaction, particularly in data processing and customer service, making them a suitable fit for organizations requiring reliable data entry, research, and operational support in diverse sectors.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Financial services Retail Healthcare Home Services Politics Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.
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United States (16) Canada (1)

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Direct2Market Sales Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

East Rochester, NY

Services provided

50% Call Center Services" > 25% Customer Service Outsourcing" > 25% Sales Outsourcing" >

50% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing

Direct2Market Sales Solutions is an answering service company. They are headquartered in East Rochester, New York. Their team provides Call Center Services and Customer Service Outsourcing.
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Action Telephone

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Rochester, NY

Services provided

70% Call Center Services" > 30% Customer Service Outsourcing" >

70% Call Center Services

30% Customer Service Outsourcing

Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York.
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Big Outsource

5.0 52 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Rochester, NY

Services provided

40% Customer Service Outsourcing" > 30% Back Office Outsourcing" > 20% Call Center Services" > 10% Finance & Accounting Outsourcing (FAO)" >

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Knowledgeable
Clients consistently highlight Big Outsource's substantial knowledge and expertise, particularly in understanding their unique business needs. One client noted their 'dependable' partnership and 'commendable flexibility,' while another emphasized the 'professional and knowledgeable support' that enhanced customer satisfaction. Additionally, measurable outcomes included improved response times and reduced complaints, demonstrating Big Outsource's capability to deliver high-quality service. Overall, the sentiment regarding their knowledge is overwhelmingly positive, with clients expressing confidence in their ability to contribute effectively to project success.

Data Entry for E-Commerce Company

5.0 Jul 26, 2023

Our experience with Big Outsource has been remarkably positive. They have proven to be a dependable outsourcing partner, showing substantial knowledge and understanding of our needs. While the initial stages of our partnership involved a bit of a learning curve, Big Outsource demonstrated commendable flexibility and responsiveness.
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Call Center Services for Logistics Company

5.0 Jul 23, 2023

Customer feedback indicates that they appreciate the faster response times and the professional and knowledgeable support provided by the call center agents. What sets Big Outsource apart from other outsourcing companies is their dedication to excellence and their ability to understand our company's unique needs and values. Their team members demonstrated a deep understanding of our logistics business, which translated into a more personalized and effective customer support experience.
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Customer Support Services for Petrochemical Company

5.0 Jul 13, 2023

Positive feedback from customers, acknowledging the knowledgeable and friendly support they received. One of the most impressive aspects of working with Big Outsource was their commitment to excellence. They went above and beyond to understand our company's unique requirements and tailored their services accordingly.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves Rochester, NY

Services provided

50% Customer Service Outsourcing" > 20% Sales Outsourcing" > 10% Business Consulting" > 10% Call Center Services" > 10% Content Moderation Services" >

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Accessible
Clients express a highly positive sentiment regarding TDCX's accessibility. Feedback highlights the company's dedication to accommodating client requests and their open communication style. One client noted, "The Operations manager is very easy to reach and fast in response," emphasizing the importance of accessibility in fostering collaboration. Additionally, TDCX's willingness to adapt and grow alongside clients reinforces their commitment to being accessible and supportive throughout the project lifecycle.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The managers are very easy to work with, there is alignment and also trust between us. We have weekly syncs and our action items are well-managed over a tracker. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. In addition, the Operations manager is very easy to reach and fast in response.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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GLC Business Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Rochester, NY

Services provided

75% Back Office Outsourcing" > 25% Cybersecurity" >

75% Back Office Outsourcing

25% Cybersecurity

Founded in 1992, GLC Business Services is a Back Office Outsourcing company. The firm provides Back Office Outsourcing and Cybersecurity.
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FlashCat

Not yet reviewed

$5,000+

$50 - $99 / hr

50 - 249

Rochester, NY

Services provided

20% Branding" > 20% CRM Consulting and SI" > 20% Pay Per Click" > 20% Sales Outsourcing" > 20% Social Media Marketing" >

20% Branding

20% CRM Consulting and SI

20% Pay Per Click +2 services

20% Sales Outsourcing

20% Social Media Marketing

FlashCat is a branding company in Phoenix, Arizona and Rochester, New York. Founded in 2024, the team specializes in Branding and Social Media Marketing.
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Rochester, NY

115 Liberty Pole Way
Rochester, NY 14604
2 - 5

6028464622

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Datrose

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Webster, NY

Services provided

80% Call Center Services" > 20% Accounting" >

80% Call Center Services

20% Accounting

Datrose is a call center company in Webster, New York. Founded in 1976, the team focuses on Call Center Services and Accounting.
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Do Well Design Studio

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Hilton, NY

Services provided

20% Branding" > 20% Digital Strategy" > 20% Marketing Strategy" > 20% Sales Outsourcing" > 20% Web Design" >

20% Branding

20% Digital Strategy

20% Marketing Strategy +2 services

20% Sales Outsourcing

20% Web Design

Headquartered in Hilton, New York, Do Well Design Studio is a branding firm. Launched in 2009, the team provides Branding and Marketing Strategy.
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Capital Management Services

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Buffalo, NY

Services provided

60% Call Center Services" > 40% Customer Service Outsourcing" >

60% Call Center Services

40% Customer Service Outsourcing

Capital Management Services, an answering service company, was established in 2000. The company focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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HiOperator

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Buffalo, NY

Services provided

70% E-Commerce Development" > 30% Customer Service Outsourcing" >

70% E-Commerce Development

30% Customer Service Outsourcing

HiOperator is an e-commerce development firm. The team specializes in E-Commerce Development and Customer Service Outsourcing, and the firm is headquartered in Dallas, Texas and Buffalo, New York.
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Buffalo, NY

241 Main Street
Buffalo, NY 14203
31 - 40

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OnPoint Management Group

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Buffalo, NY

Services provided

60% Sales Outsourcing" > 10% Content Marketing" > 10% Pay Per Click" > 10% Search Engine Optimization" > 10% Social Media Marketing" >

60% Sales Outsourcing

10% Content Marketing

10% Pay Per Click +2 services

10% Search Engine Optimization

10% Social Media Marketing

OnPoint Management Group is a small Sales Outsourcing company. Launched in 2018, the team offers Sales Outsourcing and Social Media Marketing.
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All Calls Matter

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kenmore, NY

Services provided

80% Call Center Services" > 20% Customer Service Outsourcing" >

80% Call Center Services

20% Customer Service Outsourcing

All Calls Matter, a small call center company, is in Kenmore, New York. Their services include Call Center Services and Customer Service Outsourcing.
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Media Sales Plus Inc

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Buffalo, NY

Services provided

40% Direct Marketing" > 30% Call Center Services" > 30% Search Engine Optimization" >

40% Direct Marketing

30% Call Center Services

30% Search Engine Optimization

Media Sales Plus Inc is a Direct Marketing company established in 2001. The team focuses on Direct Marketing and Search Engine Optimization and is headquartered in Buffalo, New York.
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Asset Compliant Solutions

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Cheektowaga, NY

Services provided

100% Call Center Services" >

100% Call Center Services

Asset Compliant Solutions, a call center company, is headquartered in Cheektowaga, New York. Their services include Call Center Services.
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The Virtual Deal

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Buffalo, NY

Services provided

40% Back Office Outsourcing" > 30% Email Marketing" > 30% Sales Outsourcing" >

40% Back Office Outsourcing

30% Email Marketing

30% Sales Outsourcing

The Virtual Deal is a Back Office Outsourcing company launched in 2019. The firm provides Back Office Outsourcing and Email Marketing.
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Market Presence

Not yet reviewed

$1,000+

$50 - $99 / hr

2 - 9

Niagara Falls, NY

Services provided

60% Sales Outsourcing" > 25% Market Research" > 15% Marketing Strategy" >

60% Sales Outsourcing

25% Market Research

15% Marketing Strategy

Market Presence is a Sales Outsourcing company. The agency is located in Niagara Falls, New York. Their services include Sales Outsourcing and Market Research.
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Saucal

5.0 9 reviews

$10,000+

$150 - $199 / hr

10 - 49

Buffalo, NY

Services provided

70% E-Commerce Development" > 10% API Development" > 10% Customer Service Outsourcing" > 10% Web Design" >

70% E-Commerce Development

10% API Development

10% Customer Service Outsourcing +1 service

10% Web Design

Saucal is a web development company specializing in WooCommerce and WordPress solutions. They have received overwhelmingly positive feedback, with approximately 100% of reviewers praising their expertise, responsiveness, and effective project management. Clients consistently highlight their ability to enhance website performance and solve complex technical challenges, resulting in increased conversions and customer satisfaction. Saucal is commended for being a reliable partner and valued for their knowledgeable and communicative team.

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Reviews mention Establish clear expectations
Client feedback emphasizes the importance of establishing clear expectations when working with Saucal. One client advised future clients to 'set reasonable expectations' and engage in open conversations about project needs and weaknesses. They noted that this approach led to better results and a stronger partnership. Overall, the sentiment reflects a positive experience, highlighting Saucal's thoroughness and project management, contingent on clear communication and collaboration.

WooCommerce Module Dev for Global Payment Processing Co

5.0 May 7, 2024

We have regular checkpoints with Saucal, so there's always ongoing communication. For example, we have regular meetings with them and my QA person, who spends most of the time running tests. Therefore, their project management is just a matter of managing their development cycles with our QA availability to ensure that we can launch and continue to develop. Saucal also has a Slack channel through which we communicate. Some of our meetings are ad hoc. Whenever we run into a problem, we jump into a call instead of trying to solve it via Slack messages or emails.
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WooCommerce Module Dev for Global Payment Processing Co

5.0 May 7, 2024

Set reasonable expectations and do your homework. This includes picking 4–5 different service providers and doing the interviews. You'll most likely find that Saucal's thoroughness, project management, and knowledge will move them to the top of the list pretty quickly. If you choose Saucal, have truly open conversations with them about what you want. Expose your own weaknesses so that they can help you find solutions.
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Industry Experience

Saucal has demonstrated expertise across diverse industries, including Financial Services, Manufacturing, Consumer Products, Advertising & Marketing, Arts & Entertainment, and IT Services. Clients praise their responsive communication, project management, and technical acumen, particularly in WooCommerce and WordPress development. The overall sentiment is highly positive, with notable impacts on site performance, customer engagement, and revenue growth. Potential clients in e-commerce, education, and subscription services may find Saucal's offerings especially beneficial.
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Financial services Manufacturing Consumer Products Advertising & marketing Arts, entertainment & music IT Services Energy & natural resources

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback on Saucal indicates a strong sentiment regarding their overall cost and value for money. Clients report significant investments, such as $150,000 and $258,000, yet express satisfaction with the outcomes, highlighting Saucal's ability to deliver high-quality solutions. One client emphasized that Saucal consistently over-delivered on expectations, while another noted their transparent pricing and adherence to budgets. Overall, clients appreciate the combination of expertise and responsiveness, leading to a perception of excellent value despite varying investment levels.
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United States (5) Canada (2) Australia (1) Timor-Leste (1)

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Abbott Answering Service

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Buffalo, NY

Services provided

100% Call Center Services" >

100% Call Center Services

Established in 1948, Abbott Answering Service is a small call center service. Their team focuses on Call Center Services.
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Key Video Production

Not yet reviewed

$5,000+

$100 - $149 / hr

2 - 9

Cheektowaga, NY

Services provided

60% Video Production" > 20% Call Center Services" > 20% Graphic Design" >

60% Video Production

20% Call Center Services

20% Graphic Design

Key Video Production is a small Cheektowaga, New York-based video production company. Their services include Video Production and Call Center Services.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

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Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
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