Top BPO Companies in the World
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Services provided
25% Customer Service Outsourcing" > 20% Call Center Services" > 15% Back Office Outsourcing" > 10% Content Moderation Services" > 10% Data Annotation Services" > 10% Finance & Accounting Outsourcing (FAO)" > 10% Sales Outsourcing" >See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
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$50,000+Undisclosed1,000 - 9,999American Fork, UT
Services provided
20% Back Office Outsourcing" > 20% Call Center Services" > 20% Customer Service Outsourcing" > 15% Finance & Accounting Outsourcing (FAO)" > 10% Content Moderation Services" > 10% Data Annotation Services" > 5% HR Outsourcing" >See all 3 projectsROI CX Solutions is a comprehensive customer experience management company specializing in call center operations and support services. Review feedback indicates a 100% positive sentiment, highlighting their professionalism, responsiveness, and ability to meet project goals efficiently. Approximately 33% of reviewers specifically praised their flexibility and timely delivery.
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$1,000+< $25 / hr1,000 - 9,999Medellín, Colombia
Services provided
30% Back Office Outsourcing" > 15% Call Center Services" > 10% Finance & Accounting Outsourcing (FAO)" > 10% HR Outsourcing" > 10% IT Staff Augmentation" > 10% Recruiting" > 10% Staffing" > 5% Sales Outsourcing" >See all 7 projectsSolvo Global is a professional staffing and outsourcing company that provides services across various industries, including entertainment, technology, and legal services. They specialize in scaling businesses efficiently through high-quality candidate sourcing and excellent project management, as mentioned by 100% of reviewers. Clients consistently highlight their cost-effectiveness, professional caliber, and strong communication, with 83% expressing no need for improvement. Solvo Global's dedication to client satisfaction and their ability to seamlessly integrate into existing teams are frequently praised.
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$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Services provided
40% Customer Service Outsourcing" > 30% Back Office Outsourcing" > 20% Call Center Services" > 10% Finance & Accounting Outsourcing (FAO)" >See all 46 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
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$1,000+< $25 / hr50 - 249Portland, OR
Services provided
20% Back Office Outsourcing" > 15% Customer Service Outsourcing" > 15% Data Annotation Services" > 15% Document Digitization & Management" > 10% Call Center Services" > 10% Content Moderation Services" > 10% Litigation Support Services" > 5% Transcription" >See all 18 projectsTECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.
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$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Services provided
25% Back Office Outsourcing" > 20% Employer of Record (EOR) Services" > 15% Customer Service Outsourcing" > 10% Call Center Services" > 10% HR Outsourcing" > 10% Recruitment Process Outsourcing" > 10% Sales Outsourcing" >See all 44 projectsUnity Communications is a professional outsourcing company specializing in customer service, billing management, and data processing across various industries. The company is praised for its reliability, responsiveness, and ability to align with client company values. Notable strengths include high communication standards, cultural fit, and value for cost. Around 95% of reviews highlight their effective project management and adaptability, while 10% suggest improvements in specific areas such as agent evaluation and leadership transitions.
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$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Services provided
45% Back Office Outsourcing" > 15% Finance & Accounting Outsourcing (FAO)" > 10% Call Center Services" > 10% Customer Service Outsourcing" > 10% HR Consulting" > 10% Sales Outsourcing" >See all 172 projectsRemote CoWorker is a virtual assistant service provider specializing in administrative support, social media management, and project coordination. The company has received overwhelmingly positive feedback, with 100% of reviewers praising their professionalism, timely deliverables, and communication. Clients frequently commend their ability to enhance productivity and save time, with several noting a 30% increase in productivity or gaining 5–15 hours of time per week.
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UndisclosedUndisclosed10,000+Mandaluyong, Philippines
Services provided
25% Back Office Outsourcing" > 25% Finance & Accounting Outsourcing (FAO)" > 25% IT Staff Augmentation" > 15% Call Center Services" > 5% Engineering" > 5% HR Consulting" >See all 3 projectsEmapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.
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$100,000+Undisclosed10,000+Singapore, Singapore
Services provided
50% Customer Service Outsourcing" > 20% Sales Outsourcing" > 10% Business Consulting" > 10% Call Center Services" > 10% Content Moderation Services" >See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
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Undisclosed< $25 / hr1,000 - 9,999Sibulan, Philippines
Services provided
50% Customer Service Outsourcing" > 30% Back Office Outsourcing" > 10% Content Moderation Services" > 10% Data Annotation Services" >See all 1 projectsSmiles On Demand is a customer support and sales service provider, known for managing phone support, live chat, email inquiries, and outbound sales calls. The company receives 100% positive feedback, with clients noting their professionalism and efficient project management. Smiles On Demand has notably improved client satisfaction scores and has consistently resolved support tickets within three days.
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$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Services provided
30% Customer Service Outsourcing" > 30% Finance & Accounting Outsourcing (FAO)" > 20% Back Office Outsourcing" > 20% IT Staff Augmentation" >See all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
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$1,000+< $25 / hr1,000 - 9,999Pasig, Philippines
Services provided
30% Content Moderation Services" > 30% Customer Service Outsourcing" > 10% Back Office Outsourcing" > 10% Call Center Services" > 5% Data Annotation Services" > 5% PEO/Employee Leasing" > 5% Sales Outsourcing" > 5% Social Media Marketing" >See all 11 projectsEnshored is a business process outsourcing company that specializes in customer service, back-office support, and data management. Their reviews highlight a 90% success rate in achieving SLAs and emphasize their flexibility, adaptability, and proactive problem-solving capabilities. Clients commend Enshored for saving costs, enhancing workflow efficiency, and seamlessly integrating into business operations, with no significant areas for improvement noted.
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$1,000+< $25 / hr10 - 49Accra, Ghana
Services provided
20% Customer Service Outsourcing" > 15% Back Office Outsourcing" > 10% Call Center Services" > 10% HR Outsourcing" > 10% Staffing" > 5% Business Consulting" > 5% Data Annotation Services" > 5% Fulfillment" > 5% IT Managed Services" > 5% IT Staff Augmentation" > 5% Sales Outsourcing" > 5% Unified Communications Consulting & SI" >See all 2 projectsZuZo Company Limited specializes in enhancing customer communication through omnichannel contact center solutions and structured survey implementations. Reviews highlight their strong project management, commitment to timelines, and responsive service. Clients report significant operational improvements, with 100% omnichannel consolidation and increased customer satisfaction, supported by a 4.7/5 CSAT score and a +70 Net Promoter Score.
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$1,000+Undisclosed50 - 249București, Romania
Services provided
85% Call Center Services" > 15% Customer Service Outsourcing" >Call center InfraWeb Manage Services Provider is headquartered in București, Romania and Drobeta-Turnu Severin, Romania. Their services include Call Center Services and Customer Service
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
25% Customer Service Outsourcing" > 20% Call Center Services" > 15% Back Office Outsourcing" > 10% Content Moderation Services" > 10% Data Annotation Services" > 10% Finance & Accounting Outsourcing (FAO)" > 10% Sales Outsourcing" >See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
20% Back Office Outsourcing" > 15% Customer Service Outsourcing" > 15% Data Annotation Services" > 15% Document Digitization & Management" > 10% Call Center Services" > 10% Content Moderation Services" > 10% Litigation Support Services" > 5% Transcription" >See all 18 projectsTECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
30% Customer Service Outsourcing" > 30% Finance & Accounting Outsourcing (FAO)" > 20% Back Office Outsourcing" > 20% IT Staff Augmentation" >See all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
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$1,000+< $25 / hr250 - 999Portland, OR
Services provided
70% Back Office Outsourcing" > 10% Call Center Services" > 10% Customer Service Outsourcing" > 10% Sales Outsourcing" >See all 44 projectsPrialto, a virtual executive assistant service provider, is highly regarded for its administrative support in various sectors, including real estate, coaching, and consulting. Clients consistently praise the company's timely project management and strategic partnership, with over 80% of reviews highlighting the seamless integration of assistants into workflows. However, some clients noted a desire for more industry-specific tailoring and transparent billing practices.
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Services provided
55% Customer Service Outsourcing" > 25% Call Center Services" > 15% Back Office Outsourcing" > 5% Data Annotation Services" >See all 78 projectsSupportYourApp is a customer support outsourcing company, providing services such as 24/7 support, technical assistance, and customer service for varied industries. With a high satisfaction rate, reviewers commend the company's responsiveness, reliability, and cost-effectiveness, with over 90% noting seamless communication and strong service delivery. Their ability to integrate smoothly with client operations and proactive problem-solving are frequently highlighted as impressive attributes.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
45% Back Office Outsourcing" > 15% Finance & Accounting Outsourcing (FAO)" > 10% Call Center Services" > 10% Customer Service Outsourcing" > 10% HR Consulting" > 10% Sales Outsourcing" >See all 172 projectsRemote CoWorker is a virtual assistant service provider specializing in administrative support, social media management, and project coordination. The company has received overwhelmingly positive feedback, with 100% of reviewers praising their professionalism, timely deliverables, and communication. Clients frequently commend their ability to enhance productivity and save time, with several noting a 30% increase in productivity or gaining 5–15 hours of time per week.
$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
40% Back Office Outsourcing" > 30% Call Center Services" > 30% Customer Service Outsourcing" >See all 11 projectsHelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
30% Call Center Services" > 30% Customer Service Outsourcing" > 10% Back Office Outsourcing" > 10% Finance & Accounting Outsourcing (FAO)" > 10% IT Staff Augmentation" > 10% Sales Outsourcing" >See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Services provided
70% Sales Outsourcing" > 10% AI Agents" > 10% Call Center Services" > 10% Email Marketing" >See all 105 projectsMartal Group is a lead generation and business development company specializing in B2B outreach through multi-channel strategies, including LinkedIn, email campaigns, and cold calling. The reviews indicate a high level of satisfaction, with approximately 90% positive feedback. Clients appreciate their project management, professionalism, and ability to seamlessly integrate with client teams, though some suggest room for improvement in campaign metrics transparency and lead targeting refinements.
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$5,000+< $25 / hr50 - 249Cairo, Egypt
Services provided
30% Call Center Services" > 30% Customer Service Outsourcing" > 20% Back Office Outsourcing" > 20% Sales Outsourcing" >See all 11 projectsBPO Hive LLC is a versatile business process outsourcing firm offering services such as outbound sales, customer service, appointment setting, and back-office support. The company consistently receives positive feedback, with clients praising its ability to scale, reliable project management, and alignment with company values. Approximately 90% of reviewers highlight BPO Hive's culture fit and professionalism, while no significant areas for improvement are noted.
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$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Services provided
60% Customer Service Outsourcing" > 20% Back Office Outsourcing" > 20% Call Center Services" >See all 46 projectsHelpware is a business process outsourcing (BPO) company offering a wide range of services, including customer support, IT services, and back-office operations. The company consistently receives high praise for its project management, adaptability, and dedication to client success. Approximately 90% of reviewers highlight Helpware's proactive communication, ability to exceed expectations, and seamless integration with clients' internal teams, underscoring its reputation as a reliable and valued partner.
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$1,000+< $25 / hr50 - 249Berkeley, CA
Services provided
40% Back Office Outsourcing" > 20% Call Center Services" > 20% Customer Service Outsourcing" > 20% Sales Outsourcing" >See all 36 projectsWing Assistant is a company specializing in providing virtual assistant services, including customer service, administrative support, community management, and lead generation. Based on the reviews, approximately 80% of clients express satisfaction with Wing Assistant's services, highlighting their cost-effectiveness, high ratings, and ability to integrate seamlessly into existing workflows. However, around 20% of reviews indicate room for improvement in supervision, credential verification, and customer support responsiveness.
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$1,000+Undisclosed1,000 - 9,999New York, NY
Services provided
80% Sales Outsourcing" > 10% Back Office Outsourcing" > 10% Call Center Services" >See all 49 projectsAppointment Setter Online is a lead generation and appointment-setting service provider. Across multiple reviews, clients consistently highlight their professionalism, effective communication, and ability to deliver high-quality, qualified appointments. Approximately 100% of reviewers noted increased lead quality and scheduled consultations, while some suggested enhanced reporting as a small area for improvement.
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Featured
What are Featured Providers?
$1,000+Undisclosed1,000 - 9,999Santa Monica, CAServices provided
50% Customer Service Outsourcing" > 15% Back Office Outsourcing" > 15% Call Center Services" > 15% Employer of Record (EOR) Services" > 5% Data Annotation Services" >See all 11 projectsBoldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
30% Call Center Services" > 20% Customer Service Outsourcing" > 20% IT Managed Services" > 20% Sales Outsourcing" > 10% Back Office Outsourcing" >See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
50% Customer Service Outsourcing" > 20% Sales Outsourcing" > 10% Business Consulting" > 10% Call Center Services" > 10% Content Moderation Services" >See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
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$1,000+$25 - $49 / hr250 - 999Orlando, FL
Services provided
45% Call Center Services" > 20% Customer Service Outsourcing" > 15% Sales Outsourcing" > 10% Back Office Outsourcing" > 10% Staffing" >See all 34 projectsXACT is a comprehensive customer service and call center solutions provider, offering tailored support across various industries. With an impressive 95% positive feedback rate, XACT is praised for its flexibility, timely project management, and strong partnership ethos. Approximately 80% of reviewers highlight their effective communication and adaptability, while 70% mention their ability to scale talent quickly and meet business needs efficiently.
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$1,000+< $25 / hr50 - 249Chicago, IL
Services provided
45% Call Center Services" > 25% Back Office Outsourcing" > 15% Customer Service Outsourcing" > 15% Sales Outsourcing" >See all 16 projectsHit Rate Solutions is a business process outsourcing company specializing in call center services, virtual assistance, and customer communication. The company consistently receives positive feedback for its professionalism, punctuality, and cost-effectiveness. Approximately 88% of reviews highlight their excellent communication and project management skills, while 75% commend their ability to meet project goals and respond to client needs efficiently.
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Featured
What are Featured Providers?
$10,000+< $25 / hr250 - 999San Pablo City, PhilippinesServices provided
40% Customer Service Outsourcing" > 30% Back Office Outsourcing" > 20% Call Center Services" > 10% Finance & Accounting Outsourcing (FAO)" >See all 46 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
10% Back Office Outsourcing" > 10% Call Center Services" > 10% Customer Service Outsourcing" > 10% Employer of Record (EOR) Services" > 10% Finance & Accounting Outsourcing (FAO)" > 10% HR Outsourcing" > 10% IT Staff Augmentation" > 10% Recruitment Process Outsourcing" > 10% Sales Outsourcing" > 10% Staffing" >See all 22 projectsRemote Team Solutions specializes in staffing and recruitment, offering services like virtual assistance, customer care outsourcing, and recruitment support for various industries. With a 100% positive feedback rate, clients highlight their reliability, trustworthiness, and alignment with company values. Over 75% of reviewers appreciate their timely delivery and cost-effective solutions, with many noting the company's exceptional project management and responsiveness.
$5,000+Undisclosed10 - 49Services provided
25% Call Center Services" > 25% Sales Outsourcing" > 20% Customer Service Outsourcing" > 15% Back Office Outsourcing" > 15% CRM Consulting and SI" >See all 1 projectsCall Center Solutions Africa (CCSA) is a full-service outsourcing provider helping businesses launch, scale, and optimize omnichannel teams of expert-led contact center teams in Africa. We
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$1,000+< $25 / hr250 - 999Hatboro, PA
Services provided
40% Back Office Outsourcing" > 30% Call Center Services" > 30% Customer Service Outsourcing" >See all 11 projectsHelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.
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UndisclosedUndisclosed250 - 999
Services provided
50% Call Center Services" > 10% AI Development" > 10% Back Office Outsourcing" > 10% Conversion Optimization" > 10% Customer Service Outsourcing" > 10% Sales Outsourcing" >See all 77 projectsSmith.ai is a company specializing in virtual receptionist services, offering call answering, appointment scheduling, and AI chat solutions. The firm's strengths are evident, with over 70% of reviews highlighting their high responsiveness, professionalism, and effective management of call and lead handling. However, some reviews (around 20%) noted issues with technical implementation and customer support, emphasizing room for improvement in these areas.
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$1,000+Undisclosed250 - 999Brooklyn, NY
Services provided
80% Customer Service Outsourcing" > 10% Back Office Outsourcing" > 10% Call Center Services" >See all 58 projectsTop Customer Service is a customer support company specializing in managing client communications through phone, email, and messaging. They have received overwhelmingly positive feedback, with approximately 100% of clients praising their professionalism, efficient project management, and ability to improve client satisfaction and response times. Their adaptable and reliable approach has consistently met clients' communication needs across diverse industries.
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$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Services provided
75% Sales Outsourcing" > 15% Content Marketing" > 10% Web Design" >See all 41 projectsAbstrakt Marketing Group is a lead generation and business development firm specializing in outbound sales calls, appointment setting, and digital marketing services. Reviews indicate a strong emphasis on partnership and collaboration, with 89% of clients highlighting responsiveness and tailored service. Despite minor communication issues, 92% of clients report positive outcomes, citing increased lead quality and a consistent pipeline.
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$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Services provided
30% Call Center Services" > 30% Customer Service Outsourcing" > 10% Back Office Outsourcing" > 10% Finance & Accounting Outsourcing (FAO)" > 10% IT Staff Augmentation" > 10% Sales Outsourcing" >See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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$10,000+< $25 / hr250 - 999Overland Park, KS
Services provided
20% Customer Service Outsourcing" > 20% HR Outsourcing" > 15% Back Office Outsourcing" > 15% Call Center Services" > 15% Finance & Accounting Outsourcing (FAO)" > 15% Sales Outsourcing" >See all 15 projects1840 & Company is a recruitment and outsourcing agency specializing in providing skilled professionals across various sectors, including finance, healthcare, and customer support. The reviews indicate a high level of satisfaction, citing their professionalism, quick response times, and effective communication. Approximately 90% of reviewers mention their strong culture fit and alignment with company values, contributing to successful project outcomes.
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$1,000+< $25 / hr250 - 999București, Romania
Services provided
50% Call Center Services" > 20% Customer Service Outsourcing" > 15% Back Office Outsourcing" > 15% CRM Consulting and SI" >See all 13 projectsValoris Center is a customer support and call center service provider, specializing in handling customer interactions, technical support, and outbound sales services across various industries. The company is praised for its high service standards, flexibility, and proactive approach, consistently achieving positive results such as SLA performance over target and high customer satisfaction scores. In over 90% of the reviews, clients highlighted Valoris Center's adaptability and alignment with their business needs, while 10% noted areas for improvement like personnel turnover and attention to detail.
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$5,000+< $25 / hr250 - 999Miami Beach, FL
Services provided
50% Back Office Outsourcing" > 30% Customer Service Outsourcing" > 10% Call Center Services" > 10% Sales Outsourcing" >See all 33 projectsUassist.ME is a virtual assistance and outsourcing services company, offering comprehensive support in areas such as customer service, lead generation, and back-office operations. The reviews reflect a high level of satisfaction with 100% of reviewers praising their professionalism, communication, and integration as part of their teams. Many clients appreciate their proactive approach and the cultural fit they offer, with no significant areas for improvement commonly mentioned.
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$1,000+< $25 / hr50 - 249Denver, CO
Services provided
70% Sales Outsourcing" > 10% CRM Consulting and SI" > 10% Call Center Services" > 10% Email Marketing" >See all 230 projectsBelkins is a lead generation company that specializes in creating targeted outreach strategies, including email and LinkedIn campaigns, for businesses seeking to increase their sales pipeline. With a focus on defining ideal customer profiles and delivering qualified leads, their efforts have resulted in consistently positive outcomes. Approximately 90% of reviews highlight their expertise in project management and communication, while around 80% commend their ability to exceed expectations in lead quality and appointment booking.
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UndisclosedUndisclosed250 - 999
Services provided
50% Call Center Services" > 20% Back Office Outsourcing" > 20% Customer Service Outsourcing" > 10% Sales Outsourcing" >See all 32 projectsLEX Reception is a professional answering service company focused on providing 24/7 call management and customer interaction solutions, particularly within the legal sector. The reviews highlight their proactive approach, customization capabilities, and effective communication in handling calls and client intake. With a focus on flexibility and responsiveness, clients consistently report enhanced productivity and client satisfaction. Approximately 90% of the feedback is positive, and around 60% of reviewers commend their customization and script development services.
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$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Services provided
80% Sales Outsourcing" > 10% Call Center Services" > 10% Email Marketing" >See all 54 projectsLevelUp Leads is a lead generation and business development agency known for its proactive and adaptable approach. They specialize in cold calling, outbound sales, and customized outreach strategies to generate high-quality leads and boost brand awareness. With consistently positive feedback, 100% of reviewers commend their responsiveness and adaptability, highlighting their ability to surpass expectations and deliver measurable outcomes on time. This firm excels in refining sales processes and securing meetings, achieving significant impact across diverse industries.
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$1,000+< $25 / hr50 - 249Dipolog City, Philippines
Services provided
35% Back Office Outsourcing" > 35% Call Center Services" > 10% Content Marketing" > 10% Customer Service Outsourcing" > 10% Sales Outsourcing" >See all 19 projectsOBI Services is a data management and customer support outsourcing company recognized for its accuracy, efficiency, and commitment to quality. The reviews reflect a high level of customer satisfaction, with clients appreciating their attention to detail and proactive communication. Approximately 100% of the feedback highlights their reliability and organized project management, with suggestions for improvement being minimal and focused on minor onboarding enhancements.
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Undisclosed< $25 / hr50 - 249
Services provided
40% Back Office Outsourcing" > 40% Call Center Services" > 20% Customer Service Outsourcing" >See all 6 projectsAdentcom Contact Center & BPO is a business process outsourcing company that provides services such as inbound/outbound call tasks, data entry, and customer support, with a strong emphasis on cultural alignment and value-for-cost. Reviews highlight their professional, responsive approach, and excellent communication skills, with 100% of clients praising their adaptability and commitment to client success.
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$1,000+< $25 / hr50 - 249Ed, Sweden
Services provided
80% Sales Outsourcing" > 10% Call Center Services" > 10% Email Marketing" >See all 62 projectsA-SALES AB is a lead generation company that excels in creating structured outbound sales campaigns tailored to different industries and buyer personas. Their services consistently deliver positive results, with over 85% of reviewers praising their project management and ability to generate qualified meetings. They are commended for their strategic targeting and understanding of market nuances, though one negative review criticized their communication and execution.
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Undisclosed< $25 / hr250 - 999Sofia, Bulgaria
Services provided
40% Customer Service Outsourcing" > 30% Back Office Outsourcing" > 20% IT Staff Augmentation" > 5% AI Consulting" > 5% Generative AI" >See all 3 projectsPontica Solutions is a customer support outsourcing company specializing in call center and customer management services. They are praised for their flexibility, strong account management, and ability to adapt to client needs. Notably, 100% of reviewers expressed satisfaction with their professionalism and responsiveness, highlighting significant improvements in customer satisfaction and operational efficiency.
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$1,000+< $25 / hr250 - 999Newport Beach, CA
Services provided
85% Back Office Outsourcing" > 15% Recruitment Process Outsourcing" >See all 104 projectsStellar Staff is a versatile outsourcing company specializing in recruitment support, customer service, and back-office operations across various industries, including cybersecurity, healthcare, and manufacturing. With a remarkable 100% positive feedback rate, clients frequently commend Stellar Staff for their cultural alignment, technical competence, and adaptability. Approximately 70% of reviews highlight their exceptional project management capabilities, underscoring their ability to deliver timely, high-quality results while seamlessly integrating into client operations.
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$1,000+< $25 / hr50 - 249London, England
Services provided
80% Sales Outsourcing" > 10% Call Center Services" > 5% Content Marketing" > 5% Email Marketing" >See all 127 projectsSalesAR specializes in B2B lead generation and appointment setting, primarily focusing on multi-channel outreach through LinkedIn and email. They received mixed reviews, with approximately 70% positive feedback highlighting their strong communication, tailored outreach, and strategic insights that effectively targeted niche markets. However, 30% of the reviews were negative, noting underperformance in lead generation and the delivery of generic spam-like outreach. Overall, SalesAR is praised for their project management and ability to understand complex industries.
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$5,000+Undisclosed50 - 249Boca Raton, FL
Services provided
80% Sales Outsourcing" > 10% Call Center Services" > 10% Email Marketing" >See all 65 projectsSalesRoads is a sales development company specializing in providing sales development representatives (SDRs) for appointment setting and lead generation. Across various reviews, they consistently receive positive feedback for their responsiveness, project management, and ability to deliver qualified leads, with 100% of reviewers noting their professionalism and efficiency. Common praise includes their adaptability, strategic engagement, and commitment to client success, while some suggest they could be more opinionated as experts.
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$1,000+< $25 / hr50 - 249Sofia, Bulgaria
Services provided
30% Call Center Services" > 20% Customer Service Outsourcing" > 20% IT Managed Services" > 20% Sales Outsourcing" > 10% Back Office Outsourcing" >See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
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$1,000+< $25 / hr50 - 249Las Vegas, NV
Services provided
75% Sales Outsourcing" > 10% Call Center Services" > 10% Content Marketing" > 5% Email Marketing" >See all 40 projectsLeadium is a lead generation and sales development company that specializes in providing tailored go-to-market strategies and outreach campaigns for various industries. Reviews indicate a 100% positive feedback rate, with clients consistently praising their effective communication, professional project management, and impressive SDR quality. Notably, 60% of reviewers highlight the company's ability to deliver measurable outcomes and exceed targets.
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$1,000+< $25 / hr1,000 - 9,999New York, NY
Services provided
25% Back Office Outsourcing" > 20% Finance & Accounting Outsourcing (FAO)" > 15% Business Consulting" > 8% Data Annotation Services" > 5% Customer Service Outsourcing" > 3% Content Writing Services" > 3% Search Engine Optimization" > 2% AI Consulting" > 2% Business Continuity Management" > 2% Content Marketing" > 2% Financial Consulting" > 2% Graphic Design" > 2% Insurance Services & Brokers" > 2% Pay Per Click" > 2% Social Media Marketing" > 2% UX/UI Design" > 2% Web Design" > 1% Performance Marketing" >See all 102 projectsFBSPL- Fusion Business Solutions (P) Limited is a business outsourcing company known for providing customer service, accounting, and virtual assistant services primarily to insurance agencies. Reviews highlight their professionalism, timeliness, and effective project management, with 100% of clients reporting positive experiences and improved efficiency. Their ability to communicate clearly and deliver tasks on time has been consistently praised by clients.
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UndisclosedUndisclosed1,000 - 9,999Quezon City, Philippines
Services provided
15% Back Office Outsourcing" > 15% Customer Service Outsourcing" > 15% Finance & Accounting Outsourcing (FAO)" > 15% HR Outsourcing" > 15% IT Staff Augmentation" > 15% Staffing" > 10% Call Center Services" >See all 11 projectsOutsourced is a versatile company offering remote staffing and software development services. The reviews highlight a 100% satisfaction rate, with clients commending their professionalism, timely delivery, and excellent communication. Notably, 40% of reviewers emphasized their cultural alignment and value for cost, while 30% praised their project management capabilities.
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UndisclosedUndisclosed1,000 - 9,999Sacramento, CA
Services provided
30% Back Office Outsourcing" > 30% Customer Service Outsourcing" > 25% Sales Outsourcing" > 15% Finance & Accounting Outsourcing (FAO)" >See all 5 projectsMyOutDesk is a company specializing in providing virtual assistant services, offering administrative support, customer service, IT assistance, and marketing solutions. Feedback indicates that 100% of reviewers praise the quality and responsiveness of MyOutDesk's candidates, noting significant improvements in efficiency and productivity. Clients highlight the thorough vetting process and the ability to match suitable assistants to their specific needs.
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UndisclosedUndisclosed10 - 49King of Prussia, PA
Services provided
50% Call Center Services" > 20% Customer Service Outsourcing" > 15% Back Office Outsourcing" > 15% Sales Outsourcing" >See all 50 projectsSpecialty Answering Service is a call center service provider known for offering customizable and budget-friendly solutions for businesses of various industries, such as real estate, healthcare, and telecommunications. Approximately 80% of reviewers praise their responsiveness and value for cost, while 60% highlight the effectiveness of their call management and scripting services. Notably, areas for improvement mentioned include enhancing communication skills and online application features.
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UndisclosedUndisclosed250 - 999Torreón, Mexico
Services provided
10% Back Office Outsourcing" > 10% Call Center Services" > 10% Customer Service Outsourcing" > 10% Employer of Record (EOR) Services" > 10% Finance & Accounting Outsourcing (FAO)" > 10% HR Outsourcing" > 10% IT Staff Augmentation" > 10% Recruitment Process Outsourcing" > 10% Sales Outsourcing" > 10% Staffing" >See all 22 projectsRemote Team Solutions specializes in staffing and recruitment, offering services like virtual assistance, customer care outsourcing, and recruitment support for various industries. With a 100% positive feedback rate, clients highlight their reliability, trustworthiness, and alignment with company values. Over 75% of reviewers appreciate their timely delivery and cost-effective solutions, with many noting the company's exceptional project management and responsiveness.
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$1,000+$100 - $149 / hr10 - 49Horsham , England
Services provided
90% Sales Outsourcing" > 10% Call Center Services" >See all 17 projectsVirtual Sales Limited is a lead generation company specializing in outbound call campaigns and business development support. According to the reviews, 100% of clients appreciate their high productivity and project management skills, noting their ability to deliver results promptly and effectively. Their small team is consistently praised for professionalism, adaptability, and understanding of client needs, with 85% of reviewers highlighting excellent communication and high-quality lead generation outcomes.
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UndisclosedUndisclosed250 - 999Houston, TX
Services provided
40% Call Center Services" > 40% Customer Service Outsourcing" > 20% Back Office Outsourcing" >See all 6 projectsOnQ Global is a business process outsourcing (BPO) provider offering remote call center services, business intelligence dashboards, and clerical functions primarily for the healthcare sector. Their services are highly regarded, with approximately 95% of reviewers emphasizing their ability to meet and exceed expectations in quality, project management, and communication. They are commended for their commitment to excellence, impressive technology platform, and seamless integration into clients' operations.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Learn more" > Ability to deliver
39.7/40.019.8/20 Reviews" > 10/10 Clients & Experience" > 9.9/10 Market Presence" > 0.3 Other" >19.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
100% Back Office Outsourcing" >100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Learn more" > Ability to deliver
39.6/40.020/20 Reviews" > 10/10 Clients & Experience" > 9.6/10 Market Presence" > 0.4 Other" >20/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing" > 40% Other" >60% Back Office Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Learn more" > Ability to deliver
39.4/40.020/20 Reviews" > 9.6/10 Clients & Experience" > 9.8/10 Market Presence" > 0.6 Other" >20/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
95% Back Office Outsourcing" > 5% Other" >95% Back Office Outsourcing5% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Learn more" > Ability to deliver
38.9/40.020/20 Reviews" > 10/10 Clients & Experience" > 8.9/10 Market Presence" > 1.1 Other" >20/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing" > 25% Other" >75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Learn more" > Ability to deliver
38.7/40.020/20 Reviews" > 10/10 Clients & Experience" > 8.7/10 Market Presence" > 1.3 Other" >20/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing" > 10% Other" >90% Back Office Outsourcing10% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Learn more" > Ability to deliver
40/40.020/20 Reviews" > 10/10 Clients & Experience" > 10/10 Market Presence" > 0 Other" >20/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing" > 20% Other" >80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Learn more" > Ability to deliver
37.5/40.018.6/20 Reviews" > 10/10 Clients & Experience" > 8.9/10 Market Presence" > 2.5 Other" >18.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
90% Back Office Outsourcing" > 10% Other" >90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Learn more" > Ability to deliver
37.5/40.018.6/20 Reviews" > 9.4/10 Clients & Experience" > 9.5/10 Market Presence" > 2.5 Other" >18.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing" > 30% Other" >70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Learn more" > Ability to deliver
36.9/40.018.4/20 Reviews" > 10/10 Clients & Experience" > 8.5/10 Market Presence" > 3.1 Other" >18.4/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing" >100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Learn more" > Ability to deliver
36.7/40.017/20 Reviews" > 10/10 Clients & Experience" > 9.7/10 Market Presence" > 3.3 Other" >17/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Back Office Outsourcing" >100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Learn more" > Ability to deliver
36.4/40.016.8/20 Reviews" > 10/10 Clients & Experience" > 9.6/10 Market Presence" > 3.6 Other" >16.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing" >100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Learn more" > Ability to deliver
36.3/40.016.8/20 Reviews" > 10/10 Clients & Experience" > 9.5/10 Market Presence" > 3.7 Other" >16.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing" > 20% Other" >80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Learn more" > Ability to deliver
36.2/40.018.2/20 Reviews" > 9.2/10 Clients & Experience" > 8.8/10 Market Presence" > 3.8 Other" >18.2/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing" >100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999London, England
Learn more" > Ability to deliver
36.2/40.020/20 Reviews" > 10/10 Clients & Experience" > 6.2/10 Market Presence" > 3.8 Other" >20/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing" >100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Learn more" > Ability to deliver
35.5/40.016.4/20 Reviews" > 10/10 Clients & Experience" > 9.1/10 Market Presence" > 4.5 Other" >16.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing" > 10% Other" >90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Learn more" > Ability to deliver
35.4/40.017/20 Reviews" > 10/10 Clients & Experience" > 8.4/10 Market Presence" > 4.6 Other" >17/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing" > 50% Other" >50% Back Office Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Learn more" > Ability to deliver
35.4/40.016.6/20 Reviews" > 9.5/10 Clients & Experience" > 9.3/10 Market Presence" > 4.6 Other" >16.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing" >100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Hatboro, PA
Learn more" > Ability to deliver
35.3/40.017.6/20 Reviews" > 8.7/10 Clients & Experience" > 9/10 Market Presence" > 4.7 Other" >17.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing" >100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Brandon, FL
Learn more" > Ability to deliver
34.9/40.017.2/20 Reviews" > 7.9/10 Clients & Experience" > 9.7/10 Market Presence" > 5.1 Other" >17.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing" > 10% Other" >90% Back Office Outsourcing10% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Learn more" > Ability to deliver
34.8/40.015.2/20 Reviews" > 10/10 Clients & Experience" > 9.6/10 Market Presence" > 5.2 Other" >15.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing" > 20% Other" >80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed250 - 999Los Altos, CA
Learn more" > Ability to deliver
34.8/40.018.2/20 Reviews" > 8.3/10 Clients & Experience" > 8.2/10 Market Presence" > 5.2 Other" >18.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing" > 20% Other" >80% Back Office Outsourcing20% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Learn more" > Ability to deliver
34.8/40.020/20 Reviews" > 8.6/10 Clients & Experience" > 6.2/10 Market Presence" > 5.2 Other" >20/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing" >100% Back Office Outsourcing -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Learn more" > Ability to deliver
39.5/40.019.8/20 Reviews" > 10/10 Clients & Experience" > 9.7/10 Market Presence" > 0.5 Other" >19.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing" > 25% Other" >75% Back Office Outsourcing25% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Learn more" > Ability to deliver
34.6/40.017.8/20 Reviews" > 10/10 Clients & Experience" > 6.8/10 Market Presence" > 5.4 Other" >17.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing" >100% Back Office Outsourcing -
$5,000+$25 - $49 / hr250 - 999Home, KS
Learn more" > Ability to deliver
34.6/40.017.2/20 Reviews" > 9.2/10 Clients & Experience" > 8.2/10 Market Presence" > 5.4 Other" >17.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing" >100% Back Office Outsourcing -
$10,000+< $25 / hr10,000+Canton, OH
Learn more" > Ability to deliver
34.2/40.014.6/20 Reviews" > 10/10 Clients & Experience" > 9.6/10 Market Presence" > 5.8 Other" >14.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing" >100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Learn more" > Ability to deliver
34.2/40.017.4/20 Reviews" > 10/10 Clients & Experience" > 6.8/10 Market Presence" > 5.8 Other" >17.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing" > 20% Other" >80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Learn more" > Ability to deliver
34.4/40.017.6/20 Reviews" > 8.2/10 Clients & Experience" > 8.6/10 Market Presence" > 5.6 Other" >17.6/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
65% Back Office Outsourcing" > 35% Other" >65% Back Office Outsourcing35% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Learn more" > Ability to deliver
34.1/40.016.6/20 Reviews" > 10/10 Clients & Experience" > 7.5/10 Market Presence" > 5.9 Other" >16.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing" >100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Learn more" > Ability to deliver
34.1/40.015.8/20 Reviews" > 10/10 Clients & Experience" > 8.3/10 Market Presence" > 5.9 Other" >15.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing" > 10% Other" >90% Back Office Outsourcing10% Other
Latest BPO Articles
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.